We were hungry last night, so my boyfriend, his siblings and I decided to come here to dine. Our waitress was also the hostess, and didn't act or look too happy. The denny's itself was small and could use some renovating, but it wasn't totally dingy.
We sat down, and right away our sad waitress/hostess wanted to know if we were ready to order. Considering we had literally just sat down, we ordered some waters just to get her to give us some time to decide. 15 minutes later, we ARE ready to order, but since she's the only person working the front AND the tables, we just wait and wait.
Finally, she comes by, and we order: 1 double cheeseburger with grilled white onions, another double cheeseburger with no tomato and avocado with seasoned fries, a bacon avocado burger with no onions, and my bacon avocado burger with no pickles and seasoned fries. My bf's brother ordered a drink, and so did his sister. His drink came out right away, but hers took 20 minutes to come out, and it only came out because of what happened to my boyfriend and I...
We get our food, we order some more drinks because the tap water was nasty, and my boyfriend's sister realizes she got my burger on her plate, and I got hers on mine, so we had to pick them up and switch them. His brother's burger didn't have avocado, either, so we figured we'd tell our waitress once she decided to come back. Instead, the manager came by to drop off my boyfriend's drink. As she was putting the drink down, my bf's brother mentioned his burger lacked avocado, and I saw her, in slow motion, literally tilt the drink foward, and spilling it all over my boyfriend's burger, and both our pants.
Oh yay, we are drenched, it looks like I peed myself, and the manager is sorry, but really doesn't look it at all.
The busboy comes by to clean, and HE takes his burger away to make a whole new one, NOT the manager who caused the spill. The ladies sitting behind us are trying to find me some paper towels, so because no one working there is bringing me any, they tell me to head to the bathroom and use the hand dryer. I walk into the bathroom to find a broken toilet, the other toilet sans toilet paper, no hand dryer and no paper towels. Right, okay.
I finally sit down, and we eat. Our waitress/hostess comes by, and she shows emotion by feeling sorry about what happened, and offering us some dessert on the house. We politely decline, and eat. To be fair, the burgers were good, so no complaints there. She finally brought my bf's sister her drink, and managed not to spill it accidentally on purpose.
Once we got our bill by the manager, she said she comped our drinks, but in actuality, she took off all drinks except my bf's brother's drinks...was it because she blamed his avocado for distracting her? Was it because she still didn't care, just like she didn't really care that she had gotten two people and a burger completely soaked? I had to drive home for 30 minutes with sticky pants. It wasn't pleasant, and neither was our visit to this location.
P.s. Denny's, if you are going to offer a banquet room for parties, please don't put up a poster stating this fact and spelling parties as "party's." At least TRY. read more