Ather was an amazing help during my car buying process. He was honest and sincere and for that I am truly grateful. I love my new crosstrek! Ather is definitely the go-to man at Dick Hannah Subaru. read more

Dick Hannah Subaru - Auto Repair Near Me - Vancouver, Washington

Best car buying experience we have ever had!!! Rod was awesome to work with :) We started our car buying process with Subaru of Portland--unfortunately after putting a reservation on the Ascent we wanted our "salesperson" called us to say that he was "really sorry, and it was out of his control but the price was being raised 3-5k over what we were quoted due to low supply." Uhhhmmm, I think not... I called Dick Hannah Subaru almost immediately and spoke with Rod. He did a quick check with the manager and they agreed to honor the price we were quoted by the other dealership!!! Serious respect to them for standing behind the Subaru name. They gave us a fair trade in for our Tacoma and the entire crew was fun, respectful and kind throughout the entire process. Rod made sure we had snacks and bottled water (buying a car takes forever) and kept us laughing (he really is quite funny). We drove home in an awesome new Ascent Touring feeling great about what had started out as a very disappointing process. Thank you Dick Hannah Subaru and Rodney for a great car buying experience!!! read more

Isaac A. (Sales & Leasing Consultant) provided excellent assistance throughout the buying process! I had a trade-in and got a great deal on it as well. NO haggling, just a straight forward deal! Elated to have driven home in a 2017 Subaru Legacy! As for the rest of the team I interacted with -- exemplary customer service! A big THANK YOU to Erin (Internet Marketing), Ammar (Sales Management), and Tuan (Finance). My only feedback on area for improvement is that the car was not ready at the main lot and had to walk 5-10 minutes (or wait) to their used car lot. Not Isaac's fault, as no one was assigned to meet with me prior to my [VIP] appointment. All in all, Dick Hannah Subaru and its staff are great ambassadors of the Subaru brand and based on my recent [customer] experience most definitely out performs those Subaru dealerships in Gresham and Oregon City. read more

Dick Hannah Subaru - Auto Repair Near Me - Vancouver, Washington

Brandon was a great help. Outstanding personality. We didn't feel rushed. He was patient working with us and explained the difference in all the cars so we could choose the right one for us. Ended up with 2 new cars. Highly recommend Brandon. Amazing Guy. read more

Buying a car can be super stressful, especially during a global pandemic and supply chain issues. Dakota definitely helped make this process easier on me and has gone above and beyond to do what he's able to in helping me feel comfortable and supported. So far, it's the best cat buying experience I've had. read more

Austin is an outstanding individual. I highly recommend him. He was so friendly and made the car buying process exciting. Extremely professional. I'm so happy to have met him and worked with him. Thank you for everything Gator. and we promise to subaru safely. read more

Oh how I want to give Dick Hannah Subaru more stars! So disappointing that they are unwilling to be price-competitive with other dealerships in the Vancouver-Portland area. When asked to give me a better quote, the excuse I was given was "low inventory" and that they only sell at MSRP. Well, I've never bought a car at MSRP and am not going to change now, especially when other dealerships are willing to win my business with more competitive pricing that is $5,000 - $7,000 less than what Dick Hannah Subaru wanted. I highly recommend anyone looking to buy a vehicle to consider all local dealerships and options. You will definitely save money and be happy about your purchase. read more

I didn't even end of buying a car from Dick Hannah.. but just wanted to come on here to say that our experience working with Dakota was 10/10. I genuinely wanted to buy the car I was looking at just because working with him was so pleasant, informative and enjoyable. It wasn't the right car for me at the end of the day, but seriously - ask for Dakota in sales when you head in, you won't be disappointed!!! read more

Paid visit to Rod at Dick Hannah today to help us do some research on trading in our outback for the ascent. Rod was super helpful, jovial and applied 0 pressure knowing our stage of this process. Looking forward to (hopefully) purchasing a new ascent with his help soon! read more

Ms. Olivia in the Service Dept is AWESOME!!! She continues to deliver EXCELLENT customer service, efficient, thorough and just a pleasant soul to interact with. Thank you again Olivia !!! read more

Never again will i trust this dealership. The car is brand new and came with tons of swirls on every panel of the car. They tried to correct it and came back with more in the pictures attached. I have no trust left. Stay away. read more

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BUYER BEWARE. This dealership is PRICE GOUGING!!! I was in there yesterday looking at Crosstrek and Forester. Our sales guy Antonio was nice, grabbing keys to open cars and helping with questions. We found a Crosstrek Sport that we really liked when we realized that the car had a markup of ALMOST $5000 called a "regional fee" or something like that, but Antonio said it is because of the chip shortage and because "ALL" of the other dealerships are doing that. The thing is, we have shopped around for cars, I even contacted internet sales through this dealer and they never mentioned it to me, and other dealers are not doing this either. We went down to Carr Subaru in Beaverton and bought a brand new Crosstrek Sport, had a wonderful experience and saved the nearly $5000 AND MORE. Shop smart, save money and STAY AWAY FROM THIS GREEDY DEALERSHIP. read more

I cannot say enough positive things about my experience with Dick Hannah Subaru. I worked with Jack Wise there for the purchase of my Subaru Outback Wilderness, and he was absolutely fantastic. The dealership went above and beyond with my trade-in, and I couldn't be happier with my new Outback. I previously owned a RAV4, but didn't enjoy it all that much. My son bought his Subaru from DIck Hannah, and encouraged me to see what they could do on a trade-in. They were able to get me into the car I wanted, and were patient with me as I figured out whether or not I wanted to make the change. Jack is a great salesman, and cares about getting his clients in the right car, at a price they are comfortable with. read more

Jack Wise is great! I always have a great time working with Jack. We have bought multiple cars from him already. He answers any question that comes up, and helps make it a smooth & painless process. read more

We just bought our very first NEW car. We purchased a 2022 Subaru Ascent and it is lovely. What makes Dick Hannah Subaru special is how nice everyone is. Our salesman was Rod Smith, he was so knowledgeable and patient and went over all the different settings in the car, all of the safety features and all the bells and whistles of the model we purchased. There was a lot to learn! The process was organized and informational. I would recommend the dealership and Rod Smith, 5 stars for the whole process. We love our new car!! Meredith MacGregor read more

If for any reason you are contemplating going to Dick Hannah Subaru, go to the Vancouver, WA location, and ask for Ather!!! He was so incredibly patient, kind, experienced, and knowledgable. Exactly what I was looking for. He didn't try to convince me to get something that I didn't want (you know how car salesmen can be). Not only did he help me find EXACTLY what car I was looking for, but I got the best deal for it, AND found me a significantly lower insurance rate as well without me even asking!! 5 stars-- definitely 10 out of 10 recommend. read more

It seems that Dick Hannah no longer believes in nice. Price gouging has become more important. We all know that cars are harder to find right now, it's temporary of course, it will stabilize. In the past you could get a competivie price from DH. I did on multiple occasions, and I always accepted their fair price. It all seemed nice. Today Dick Hannah is choosing to mark up their vehicles by thousands of dollars. Is that nice? I don't think so. Do what you want, but don't claim to be nice; be honest, you are going to take advantage when you can and stick it to your customers. Do they really have to do this? I don't think so, because I did go to another nice dealership. They could have done the same thing, but did not. They have almost no cars on the lot, but they let me reserve the car, I waited two weeks, then I bought it for MSRP. That seemed nice. I bought the car there, and I'll go there again when I get the next Subaru. Insult to injury, Dick Hannah offered me LOW wholesale on my 2019 Outback at a time when they know that car is in high demand. No reflection of the high demand low supply they use to justify gouging their customers with $3,000 plus mark ups. read more

We had an awesome experience today buying a new car for our daughter. Jack was very knowledgeable and helpful. We let him know the price range we were looking to stay in and he helped us find the perfect car. This is our second vehicle purchase here and I'm sure we will be back again. read more

I've dealt with all of the Dick Hannah dealerships over the years and by far Subaru is the best I've bought from. From buying a new Crosstrek to my recent purchase of a Jeep Wrangler they had on the lot. JR worked for my deal and helped me feel great about my purchase. If you want to feel like you're heard instead of that normal car dealership feeling, go try Dick Hannah Subaru. Ask for JR and have fun buying a car read more

Worked with Rod. He was super knowledgeable and patient to answer any and all questions. I'm mostly here to buy parts. Everyone on this team here has given me great service for the past five years. read more

I had a courtesy delivery of a vehicle to this dealership and when we got there to pick it up, we were directed to work with Jay. He did a fantastic job going over the car with us and working with us on getting the financing together. He did a great job getting all of our info and getting us a great interest rate, in this current crazy market, and made sure that we felt comfortable and welcome while we waited on the finance department. He was super friendly and knowledgeable and was great to work with! read more

STAY FAR AWAY FROM DICK HANNAH SUBARU...THEY WILL SCAM YOU!! Dick Hannah Subaru incorporates "price gouging" to ALL potential customers.... SO BUYER BEWARE!! https://www.bbb.org/us/wa/vancouver/profile/new-car-dealers/dick-hannah-subaru-1296-75001099/complaints Think twice before having Dick Hannah Subaru service your vehicle... Service Manager,Tom Gilstrap, will manipulate you into thinking you're getting the best possible customer service, and mechanical work available to your vehicle, but in reality, Tom and the General Manager are scamming you... they overcharged me $3,500 on negligent work, and they refused to honor their own one year parts & labor warranty, which expired already, leaving me with a broken car, with mechanical issues still popping up two years later! I contacted a local attorney and she wanted to go after Dick Hannah Subaru due to multiple complaints she's received, and being scammed herself by Dick Hannah Subaru, but I couldn't afford the retainer fee, so they got away with it. It seems Dick Hannah Subaru charges you (the customer) their over inflated labor costs, and performing questionable work. Dick Hannah Subaru's prices are much more compared to other Subaru Dealerships in the area...call other Subaru Dealerships and compare prices! Save yourself from being scammed by Dick Hannah Subaru and GO TO ANOTHER SUBARU DEALERSHIP IN PORTLAND, OREGON! read more

Jack Wise and Dakota are the sales men to meet here at Dick Hannah Subaru! These kind gentleman are so professional which made me feel at ease. They definitely put the customers needs first! They listened to my family's needs and took care of us every step of the way. I would highly recommend to work with Jack and or Dakota they will bend over backwards to make sure you get into the right vehicle. Thank you so much I truly appreciate the service that my family and I received. Eric is also a great guy very nice and professional as well! I will always bring my business to Dick Hannah because they care. Thank you guys!! read more

Not a trustworthy dealership, read the fine print: ""Customer is requested to verify the existence and condition of any equipment listed". They advertise and make you pay for dealer added accessories you may not even want and then make you responsible that they actually exist or are installed, a new low in the car business. read more

Big thank you to jack for helping and everyone else who helped me out to get the car my family wanted! By far the best dealership I have been to. read more

Jack Wise is an amazing salesperson and was super helpful in answering all of my questions through the process of buying my new car! I really appreciate the low pressure sales experience and it was clear he was looking to help me find the right car vs just sell me a car. They also did a great job working with me on financing and trading in my previous car also! If you need help buying a new car or finding a used one be sure to ask for Jack. read more

Jack Wise was very helpful in our car buying process. He was able to work with us to get us what we were looking for. Really appreciate his help. read more

I've reviewed a couple of places here and in FB so I'll be short for this one. GO HERE KIDS! definitely go HERE Vancouver Washington Location. Show up and Ask for Royal Tran- sales rep. Knowledgeable, kind, and fun to talk to. He talks to you like an actual human being, he's NOT stuffy, he's Not out there to gouge you for money, he actually wants to save you money so you come back. In my opinion, that's good business right? He'll take care of you and all your questions. Most of all he's patient which is key to a successful purchase from me and my partner Mark. He purchased a 2018 Subaru Forester on his Birthday and he was given the Royal treatment or so to speak. Happy customer, 100% coming back for our next car. And only doing business with Royal Tran. 5 stars because of him and the Dick Hannah Subaru. read more

I personally HATE dealerships and how long the whole process takes but Philip and Daniel did a wonderful job of making it all quick and easy! Came in wanting a Crosstrek and that's exactly what I got with the help of these two! 10/10, would recommend them. read more

Dick Hannah Subaru - Auto Repair Near Me - Vancouver, Washington

I am dropping my car off today on my lunch break for an oil change. I texted in advance asking if I could get a ride back to work, since I was doing this on my lunch break, I was told that Dick Hannah Subaru would not pay for my Lyft because I wasn't getting a "major service done" and was expected to sit there for 60-90 minutes for my service to be completed or find a ride myself back to work. I've always had a ride back to work or home from getting a service done. (With Dick Hannah Honda and McCords Toyota with previous vehicles I've owned.) This is my first experience with Dick Hannah Subaru, I didn't realize they were so cheap... on a positive note they got my appointment schedule in a timely manner so they got a star for that read more

We were quoted a price via Internet from Dick Hannah Subaru. It was amongst many that I e-mailed. They got back to me with the best price and a car with the most features. Since we knew exactly what we wanted and didn't step foot in the dealership until we were absolutely sure that it was there, we didn't have to deal with any pressuring or bait-and-switching or finagling. We haggled a little over our trade-in, because they wanted to offer us $200 for it to start. We felt it was worth more. In the end, we didn't get what it was worth, but we got pretty close. And I didn't have to drive my wife's tiny car 150 miles back home. The car itself is wonderful and the price was much better than any other dealership I contacted. I was adamant that the final price was what was quoted. I didn't deal with monthly payments until after we got the price settled. They did try to hard-sell us on extended warranty, lo-jack, and other add-ons. We didn't want any of that and saying No once should have been enough, but we had to keep repeating it. I'm quite used to dealing with conflict and being firm, fair and consistent. When we said no, we meant no. I didn't much like being asked by finance, "What kind of increase to the monthly payment would you need to get the extended warranty?" I guess in my mind, anyone trying to sell something that hard doesn't really have my best interest in mind, they're just more concerned about getting me to pay a bunch more. I don't blame them for trying to sell it, I just would be happier if they accepted "no" for an answer the first five times. The same with the ding-resistant sealing. Don't like it, don't want it. Stop offering it. But honestly, going in knowing exactly what we wanted, exactly what we were going to pay, and willing to walk away without hesitation got us what we wanted. We did dicker a little over the interest rate, since the Subaru website was offering 1.9% and they said they didn't know anything about it applying to us, so my wife called up their website and showed it to them. Then my credit wasn't approved for it. But I don't have the world's best credit, either. It's just alright. So be it. We still got what we wanted and we're happy with it. I would go back to Dick Hannah again if we needed another car and they had exactly what I wanted, at the right price, but I don't feel any particular loyalty towards them. I got a nice keychain from them though. It has their name stamped on the back. And a pen. read more

I bought a 2020 Crosstrek here in June 2020. I'm happy w/Rod Smith the sale associate I would give him a five star. I live in Eugene but decided to buy my car here due to the deal. I don't regret buying my Crosstrek. However with the frustration from the Finance Manager I would be reluctant to buy another car from Dick Hannah. I had been inform by Chase bank, SiriusXM, and even the dealer after the"30 Minute Subaru Love Encore Deliver''call that they had been given by the dealership my physical address as my mailing address and not my actual mailing address. Chase bank and SiriusXM sent stuff to my physical address which I cannot get mail from. If I hadn't called Chase I would have missed my first payment of my car. I'm annoyed because I was assure multiple times that my mailing address would be enter right when I was signing up for the loan by the Finance Manager. I'm overall annoyed and frustrated with the Finance Manager. He treated me with disrespect and acted like I was wasting his time. Rod was able mediate everything but this was a headache and car buying is stressful enough. I would be reluctant to buy from Dick Hannah again just due this experience with the Finance Manager. read more

Prices are absolutely insane and service really isn't much better. $175 just for a diagnosis? Les Schwab did it for free. You try to charge me $1000+ to replace my alternator when I go to o Riley's and buy a new one with belts and lifetime warranty for $240 and replaced it myself in 45 minutes. I've been a loyal Subaru customer for going on 15 years but I'll never go back to dick Hannah. read more

Don't trust Dick Hannah Subaru's ratings in CitySearch. Amazed how CitySearch let DickHannah associated people post so many 5-star ratings... Everybody who gave review there joined the day they wrote the review and have no other reviews on citysearch... a clear impostor. Shame on them. However, this is my experience (wish I could give 0 stars to them). Here is a link for my detailed experience: http://srkkreddy.blogspot.com/2012/01/subaru-outback-shopping-dick-hannah.html Summarized version: They will give you the best internet deal on a vehicle that does not exist in their dealership. I was told several lies to force me to come to dealership, not once, but twice just so that they could sell another vehicle. On the 2nd occasion, they used all kind of tactics (lies) to get me to purchase something without getting to see the vehicle just so that I could avail the 0% APR that Subaru had back then. read more

Why I don't believe in nice. I first want to make sure to mention that I had very excellent relationships with both the service department and the parts department at Dick Hannah Subaru. They are informative, efficient and treated me very well, which is one of the reasons I went there first when I decided to get a new Subaru. I also want to say that the two guys that I dealt with directly were helpful, patient and accommodating. Having said that, I wouldn't trust the sales department back office (the guys who you have to deal with over the money) any further than I can throw them. if I would have taken their word for the fair market value of my car in trade and accepted what they told me was the very best price they could offer on a new Forester it would have cost me just short of $8,000.00 more than I paid to make the trade. I got $3,500.00 more with no haggling wholesaling my car and, including tax, a price for the new car just over $4,500.00 less, which was the other dealer's first offer. Do your homework, look at Kelly Blue Book and other sources for "fair deal" data, and get bids from other dealers. I wouldn't make such a fuss about close competition, that's the nature of the market, but neither what they offered me for my car, or what they asked for the new one, was anything like fair, or "nice". read more

I was here for my 30,000 miles service. The service I got was outstanding. Beyond words! Frank Ross helped me with my car today and he was helpful, friendly, professional and patient. Very knowledgeable too! He is definitely an asset to this company. My experience today exceeded my expectation. I am always trustful of this DHS branch because I know they do business with integrity. You definitely got my loyalty! read more

When it comes to buying cars suffice to say I've been through the process several times. Everything from Honda, Toyota, Audi, Cadillac, Chevy, Mazda, and now Subaru I feel each car buying experience comes down to the people you're dealing with both in sales and finance that determine how nice the outcome is. So I suppose the question comes down to why did this dealership get a 5 star rating from me... The answer is simple, the people. I think it's important to know going into any car negotiation that it's exactly that... A negotiation. The sales people help you find the car, the finance people do their best to make the dealership money, and the final finance guy sells upgrades, service agreements etc. If you go in understanding that it's a business and that you always have the ability to walk away, I'm sure more people will have a pleasant car buying experience. I always feel like it's a game, but perhaps that's just the sick way I like to pass the time... Anyway, on to the people that made this deal happen. I worked with Bassam as my primary point of contact and he was the reason I decided to buy from this dealership. Sales is a craft, and he owns his craft. He listened to what I was looking for and was patient while I drove several different models. He understood the inner workings of the car, the various options and features, and was able to guide me through their inventory of XV Crosstreks to find the one I ultimately purchased. When it came to negotiating price I will say there was a lot of back and forth, but as I said before its to be expected. General rule of thumb... If you can get the car out the door tax included for the "sale" price you are probably at least in the right ball park. There was a lot of stress on getting a preliminary application done so they knew they weren't wasting their time. I refused the first time I came down and ultimately walked despite the deal being within the realm of acceptability as I wanted a better price. A couple days later I competed their forms and they got me the price I was looking for. It was a little strange having an application put out so early in the sales process, but not the fault of Bassam, must just be the way they operate. They will negotiate without it, so if you know your credit going in, it will be very helpful. I didn't want any inquiries on my credit until I was absolutely sure I was buying the car from them. I believe the sales manager Michael was as friendly as a sales manager can me and considerin his job is to help the dealership make a profit I feel we were as friendly as could be. Kenny Nguyen in finance was great at getting me out the door without having to try to up sell me unnecessary upgrades or packages. Apologies for the long post but I feel that with all the moving parts in buying car that all aspects should be discussed. I'm very happy with my purchase and I would buy again from them as long as Bassam is there to help. If you're in the market for a Subaru go to Dick Hannah, ask for Bassam, mind the things mentioned earlier and you will have an exceptional experience. read more

Dick Hannah Subaru - '15 XV Crosstrek made it home! - Auto Repair Near Me - Vancouver, Washington

This review is for the Subaru Service Department. One of the reasons to buy a Subaru is the uniformly excellent service and this place is one of the best. The other reason is that they are the best all around Pacific Northwest car made as far as safety and reliability.My opinion of course. If they made a hybrid, over half of people would own them. Subaru surveys customer satisfaction which is why they excel at it. As they say in the business world, people perform to what they are held accountable to as far as measurement and feedback. Pretty quick service at reasonable rates. The staff here are among the best on the west coast. Really great people. They wash your car too. Be sure to check in. Today they had a $25 discount for Yelp checking in. Pretty cool. read more

Dick Hannah Subaru - Great service. - Auto Repair Near Me - Vancouver, Washington

We went into this dealership on Mother's Day to buy our Subaru. Before coming to Dick Hannah, we went to 2 other Subaru dealerships in the Portland area and had fantastic service, but they didn't have the exact car in the color we wanted. Upon entering Dick Hannah we were greeted by a salesperson (Peter) who pulled the cars up that met our needs. Before we could test drive, Peter turned us to another sales associate named Paul H. and that's where things started to take a turn for the worse. Any question we had, Paul H. answered with a negative attitude and made us feel Iike he was annoyed. We shook it off and decided to make an offer on the car because it was what we were looking for and the reason why we came to Dick Hannah in the first place. We were finally able to settle on a price, filled out the paperwork and were ready to go. We did a walk around the car and pointed out things we wanted cleaned specifically before taking the car home and were told that it would easily be taken care of. Before going to check out the car after it had been cleaned, we had our infant son with us who required a diaper change. We were informed there were no changing tables and we had to change him on the floor (which was also disappointing, so come prepared). We walked out to the car after being told it had been cleaned and detailed, only to find that it had not been. It simply looked like it was hosed down as you could see hard water spots and dirt that had been missed in what appeared to be very sloppy work. We also found some scuffs in the bumper only to be told "that's normal." We asked for it to be taken back to be washed and were told the services department was closed and that they couldn't accommodate that request. Paul H.!was visably frustrated at this point and we asked to talk to a manager. The weekend manager came out and listened to our concerns and his response was, "I bought an $80,000 Lexus and it had dents and scratches on it. Not every car is going to be perfect." We expresses our concerns again and requested that the car actually be cleaned and detailed this time, like we were told it would be. The weekend managers response this time was, "well, you already traded in your car and our service deportment is closed." We again asked for the car to be cleaned and detailed before going off the lot as any new car should be. We were finally offered a rental and asked to come back the next day after the car had been cleaned. The weekend manager then said, "when you come back tomorrow, it should just be you guys, leave the baby at home." We were livid at that point and asked about the delearship moto of "believing in nice" and being family friendly. The weekend manager asked our sales person to get the rental and make note of exactly what we were asking and said we would be able to go home shortly...and this was now going on 5 hours at the dealership. After a few minutes, our original salesperson Peter came back and said, "I'm going to be taking back over because it looks like Paul is going to have a heart attack." And after that, we did not see Paul H. again. It took them a very long time for us to get a rental, and once we did it was only filled with a half tank of gas. We returned the following day, after communicating with Peter about when our arrival time would be to get the car. Upon arriving, we were informed that the car was not dry as the service department did not listen to his request and put the car back on the lot where it had rained. After looking at it, we determined the scuffs were still there. We were offered a chance to see a different car (same style and color) to compare. When that car was brought out, it was even dirtier. It seems like they don't keep the cars clean at all at this dealership. They offered to wash and dry the car so we could compare which we appreciated and then we decided that the original car had less damage overall then the first. We asked about what they could do to compensate us for our time and being treated negatively and was told, "we will give you a voucher for a free oil change." We shared that their response was unacceptable and were finally able to agree on a solution and left with the car we originally intended to purchase. We will not be returning to this dealership for future car purchases. It is not a family friendly dealership, despite all the positive things we heard..and after being asked to leave our infant at home. Try an Oregon dealership instead (our experience at Gresham Subaru was far superior). If you have to come here to buy a car, work with Peter. He came in on his day off and worked really hard despite all the negative things we had already experienced. read more

We had the best experience buying our Crosstrek from Rod! Everything was low pressure and chill and we didn't encounter any hidden fees or hard sells about add-ons. The financing guy was a delight as well. After we finalized the deal at an attractive price, Rod patiently walked us through all the car's features. In hindsight, it was such an easy transaction, it doesn't seem like we even went through the car buying process - except that we have an amazing vehicle that we want to drive everywhere. read more