1. Dick Hannah Subaru

    1. Dick Hannah Subaru

    0

    Vancouver, WA

    Dick Hannah Subaru

    3.6 (430 reviews)
    Closed 9:00 am - 8:00 pm

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    Response quality

    Excellent

    Services - Dick Hannah Subaru

    Auto engine repair

    Auto exhaust repair

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    Edward N.

    Great place to buy a car. Very professional and prompt. Jay Harden was amazing and made us feel welcome. Also the online support (Kerissa)prior was great as well. Stop by and say hi to Jay! Jeff & Kamal were awesome also!

    I have been going to Dick Hannah for quite awhile. I bought 3 new cars from them in the last 7 years. First 2 were Hondas and then 5 years ago, a Subaru. It's been good until this week. I went in for an oil change and was told I needed $9,098.64 in repairs. They said since my car was worth about $15,000, they would give my a couple of grand for my car. It's in great shape. I told them I am planning to retire this year and can't afford payments of a new car. Then, they back petaled. Oh, you should be ok. I've NEVER in my life felt like a dollar sign. My service man was cold and I was disgusted.Does this look like a $2,000 car?

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    8 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    11 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    5 years ago

    Had a good experience with Rod Smith. He was very kind, understanding and helped us lock down the price we wanted and needed. Thanks Rod!

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    7 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    4 years ago

    From buying vehicle to servicing the vehicle is painless. Worked with Rod Smith 2/27/22 to purchase new car. Was easy and entertaining.

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    Page 3 of 11

    Ask the Community - Dick Hannah Subaru

    Review Highlights - Dick Hannah Subaru

    I'd like to especially point out Ather Munson (sales), Ali Shaer (finance), and Brandon coats (All State agent)!!

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    Hazel Dell Tire Pros

    Hazel Dell Tire Pros

    4.7
    (57 reviews)

    This is the second time I've been to Hazel Dell Tire Pros and just like the first time I had a good…read moreexperience. My wife punched a hole in the sidewall of one of her tires and I went to have it replaced on a Friday afternoon. However, it turned out they didn't happen to have the tire I needed in stock but did have it in Portland and could have it there on Monday. This wasn't a problem for me. However, when Monday came, it turned out my wife and had had a miscommunication and she wanted to have both the front tires replaced rather than just the one. So, at around noon, I called Hazel Dell Tire Pros and let them know about the situation. Although they had only gotten the one tire from Portland as we originally had discussed, they kindly sent somebody over to Portland again and picked up the second tire and had me out the door before 3 o'clock. Staff is helpful and friendly, and the prices seem reasonable.

    On the way to visit my friend in Portland I got a flat tire due to a big pothole on the freeway. I…read morewas able to change the tire and make my way to the local Les Schwab the next day. When I got there, they had a two hour wait. I searched for a nearby tire shop and found Hazel Dell tire pros. I called and they had immediate availability. When I got there the man that I spoke with on the phone immediately checked out my tire in my trunk and told me I would need to replace it. He did a quote and it would've taken a day to get the tire which I didn't have because I had to head back home but the quote was very reasonable. He then double checked that I put the spare on correctly and tightened the bolts to make sure it was safe. He didn't charge me and was super friendly. I highly recommend this business. I'm not sure why people are willing to wait two hours for poor service, when friendly service is right around the corner!

    Discount Tire

    Discount Tire

    4.4
    (97 reviews)

    I bought my second at of tires from this Discount tire. The tires weren't expensive, but the…read morequality paired with the value, will have me coming back. Mostly because of the stellar service - this crew really has service prioritized. They don't try upselling you - when you ask them what tire they put on their families cars, they tell you.

    Discount Tire - Save now, spend hundreds (if not thousands) and hours later…read more I bought four tires from Discount Tire about a year and a half ago, expecting them to last for years. Instead, I ended up wasting countless hours, hundreds of dollars, and eventually over $1,000 replacing them only 10,000 on these tires. About a year and half after purchasing the tires, my car started pulling hard to the right. Discount Tire told me it was probably an alignment issue, so they charged me about $200 for an alignment. Before I left, I specifically asked if the problem was fixed. An employee drove the car around the parking lot, came back, and confidently told me it was. The moment I pulled onto the main road, the car was still pulling just as badly. I returned again. They inspected the tires, said, tires are not worn but rotated these anyway, checked the alignment again, and still sent me home with exactly the same problem. At no point did anyone identify the real issue. They said tires are directional so were only able to rotate same side back to front. Thinking something might be wrong with the car itself, I even scheduled a dealership diagnostic. Thankfully, before wasting another half day and more money, my husband temporarily swapped the two front directional tires just as a test. The car immediately started pulling to the LEFT instead of the right. That proved the problem was the tires--not my alignment, not my suspension, not my car. Then few weeks later one tire completely failed and one day when leaving the house it was completely flat. I took it to Les Schwab instead. Within minutes, they found the tire had internally separated and could not be repaired. Here's the part that shocked me the most: Les Schwab immediately recognized that these were winter/snow tires and explained they are not intended to be driven year-round in our climate. That was the first time anyone had ever told me this. All 4 tires were separated and not usable. Discount Tire sold me these tires. They performed alignments on them. They inspected them multiple times while I complained about pulling. Not once did anyone mention they were winter tires being driven year-round or that this could be causing the problems. I ended up buying four new tires from Les Schwab. Their package includes free alignments, flat repairs, tire rotations, and a 60,000-mile warranty. The difference in customer service wasn't even close. My experience with Discount Tire felt like this: save $100 today... then spend hundreds more later on unnecessary alignments, waste hours chasing a problem they couldn't diagnose, and eventually replace a $1,000 set of tires far sooner than expected. That's not a bargain. That's expensive.

    Tire Trend

    Tire Trend

    4.3
    (39 reviews)

    Wrong alignment done on low car charged me $120 to still…read morehave my car with a crooked steering wheel. I went back and told him about the issue and he blamed it on my suspension. I had gotten my car completely checked before I went to go the alignment done but he insists that it's because of my suspension. I was also told that he would have to charge me $50-60 more just to check if he did it right?? even so he said that he can't guarantee that my steering wheel is going to be straight. I would not recommend coming here for an alignment if you have a low car or car with suspension.

    "Wrong job? Don't lecture me, kid."…read more I came to your shop with one specific issue: my car was pulling to the right, even though the steering wheel itself was straight. I expected professional service and a solution. Instead, I left with an even bigger problem -- now the wheel is crooked, and the car still pulls to the right. I returned to your shop and calmly explained that the problem remained. I told you that now, to keep the car straight, I have to hold the steering wheel slightly to the left, which is uncomfortable and unsafe. Instead of taking responsibility, I was told the job was "done correctly." But when I compared the numbers you set with the manufacturer's specs, the difference was obvious. You insisted the issue was in the suspension and the strut, but even if that were true, no alignment should leave the steering wheel crooked. Originally, the wheel was straight -- after your work, I ended up with two problems instead of one. To make it worse, you told me: "Let's put it on the rack again, and if everything shows green, you'll pay us again for nothing." That's not professionalism -- that's bluffing. I don't need "proof" on a screen. I need results. Instead of correcting the problem and setting the values as close as possible to the manufacturer's golden range, you behaved unpleasantly and arrogantly. My car is over ten years old, and I understand perfection isn't easy, but professionalism means both proper work and respect toward the customer. Sadly, I saw neither. The person who performed the service showed rudeness, disregard, and a complete unwillingness to listen. These qualities are unacceptable for someone entrusted with people's safety on the road. At another shop, they told me: "We can fix this." That proves the problem isn't my car -- the problem is the poor work and the attitude of the one who did it.

    Dick Hannah Subaru - autorepair - Updated July 2026

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