This is probably the worse I've ever experienced in regards of costumer service!!!! They are not even familiar with their own procedures, we had a very bad experience while moving and their services and like I said: worse phone costumer service ever!!!!! read more

Do not use Direct TV. Their customer service is horrible. The price is always different every month. You get passed around on the phone they hope you give up. read more

Worst customer service experience ever! My husband and I built a home on Harstine Island. We needed our satellite dish moved to its permanent location. 3 confirmed appointments and at least 12 conversations later, no one called, no one showed. We've been out of service for 10 days. Clearly the left hand (AT&T) and the right hand (DIRECTV) don't know what they are doing. I'm looking for alternative options. read more

I will not be giving this company any stars. I have received the absolute worst customer service I have ever received from ant company. Here are the facts..... 1. July 29th. Called Directv to set up install. I was told we would have the program we chose for $39.99 a month plus tax for the first year and $59.99 the second year of my two year contract. I have had Directv in the past and paid way more than that, yes, different program option, but $110 a month. I was told by Brandon, this was the special for the programming I was currently asking for. After over half an hour on the phone to set this up, and asking several times if $39.99 was still the correct price, Brandon told me his system was down and he could not schedule the appt. and I, not him or someone else, would have to call back tomorrow. Ugh!!! 2. July 30th. Called to set up appt. for install on August 11th with no problem. I was told the tech would call 1/2 hour prior to arrival window of 8am - noon on August 11th. 3. August 11th. Appt. time for install, 8am - 12pm window. I was insured someone would call 1/2 hour before arrival. 2pm, no call, no tech, so I called to see why. I was told the tech was overbooked and we were put on noon to 4pm arrival, but someone should have contacted me, no one had. 4:05 pm, tech showed up, no call 30 minutes prior to tech arrival. Installation was done with no issues 4. August 17th I received my bill in email and it was $48.87. (Surprise) 5. August 18th I called Directv, of course it took me over 15 min. to get to a deptment that could help me. The lady I originally talked to kept telling me yes, my bill was $48.87. I kept telling her, I was told it would be $39.99 plus tax. We must have gone over this 10 times. I finally got mad and asked to speak to her supervisor, which I was promptly asked "what would your reason be for the need to talk to a supervisor", (really)? I answered "because my bill is not what I was told it to be and if she did not connect me NOW, I was canceling my acct." She then connected me to Jonah in the "Loyalty Dept", not her supervisor. At least this person did not speak broken English and I could understand her. I gave Jonah all the what for I am calling once again for and after her reading my notes for 15 minutes in this very new acct. she told me Brandon had lied to me, BUT, she was going to make this right and be sure Brandon was "RETRAINED". She assured me she escalated the request and I would be credited the difference on my next bill (I had to go auto withdrawal to get the $39.99 price), so of course it's too late to stop the incorrect amount which is to come out August 26th. Jonah said because this was an escalation that someone would call me back this same day after they reviewed my recording with Brandon on July 29th and if I had any more questions I could call back to 800-531-5000 and asked for the "Loyalty Department". Nope, did not happen, no one called me back the same day. 6. This brings me to Monday, August 21, today, this day I am writing this. I called the number Jonah gave me and yes, it was just the customer service number. I asked to speak to the "Loyalty Dept" and the person I could hardly understand started asking questions as to why. I said NO, I am not going there, transfer me. He asked if he could verify the account, and we did, but then tried asking more questions as to why. I said I had been on the phone now 6 minutes and you have not even attempted to connect me to the "Loyalty Dept", so I yelled at him and said "connect me now" two more minutes go by with me hearing nothing but his breathing and typing and I ask again, ARE YOU GOING TO CONNECT ME? He said yes, that he had to note the acct. I told him I was asked to the Call the "Loyalty Dept" and he said I'll connect you now. Guess what? I got to some other dept. that wanted to verify the acct. once again and asked why I wanted the "Loyalty Dept". I advised because Jonah said that was where I should ask for if there were anymore issues. I was at the end of my rope, asked if he had my phone number and said have someone from the "Loyalty Dept" ONLY call me back, and I hung up after 11 minutes of that crap. That was over 3 hours ago and I have not received a call back, nor do I expect one! Oh, and I had to rate this at least a 1 star to submit this, but this is a minus 10 in reality. read more

This company is piss poor and rude! Due to fraud I had to change bank accounts and long story short there was error with my bill. When I called to discuss the late fee the man on the phone was very rude and THEN told me he would charge me 5$ to pay over the phone. After asking to speak to a supervisor multiple times with no luck, I disconnected, paid the bill online, and will be switching to comcast. read more

If you have other options, do not use Direct TV. They are a complete joke when it comes to following through, sticking to their installation job orders, and calling you to ask whether you can reschedule. When I ordered service July 25, 2018 and scheduled for installation on August 1, between 1 p.m. to 4 p.m. somehow, their system went down, and lost my account and installation appointment. Oh they had to reschedule and the soonest they could take care of me was August 11, 2018. Now, if that isn't enough, I drove my ass all the way from Seattle to my Chehalis new home at 5 a.m. to make sure I was there from 8 a.m. to 12 p.m. for the appointment. I get an automated message on my phone that they would be coming out soon. 12:30 p.m. rolls around and I call to see what happened, and the installation department told me that they had to reschedule me for August 29th! Are you kidding me? It takes them a month if lucky to get you set up? What kind of piece of shit service company is this? You make me wait another 2 weeks when you inconveniently without my consent reschedule me for a day that doesn't work for me? They are horrible and I don't have any other options in my area. I begged for Xfinity or Dish TV and nope, they do not service my area. I am screwed! They haven't even offered to get me taken care of or credit me for 3 times the inconvenience and mess ups they caused. I met my obligation to be at the home 2 hours driving to make sure it got connected, and no such luck. If you have other providers, go with a customer service oriented caring company. These people can't deliver or follow through from the start! read more

When you set a series to record! Then you begin to watch what you record and it now cost money!! PROBLEM! Then you record a show and you can't fast forward through commercials!! Hmm ! Not to mention only 10 minutes record of a hour show!! Not to mention there is absolutely no customer service that you can actually call!! Hey AT&T so much for customer service!! read more

DO NOT go through direct tv the Customer services is terrible unless you like to be talked down to in a condescending tone. The supervisor Marla talked to me like I was a 2 year old who didn't understand how things worked. She was no help and didn't try to help with a dispute I had with my bill. Which I have never done before and the one time I do she was of no use. The escalation department was suppose to get ahold of me within 14 days and I called 25 days later because they never called. A waist of time and money go with a company that will actually listen and be helpful if there is ever a problem... read more

This company has the worst customer service. They are rude and unhelpful, even if it is there problem. I am, extremely, unhappy. I would never recommend this pitiful company to anyone. services as soon. read more

Beware! I have had Direct TV since July 2017 and it has been nothing but a frustrating headache when I need service. The the people working the phones will pretty much say or do anything to make you satisfied for the moment. I had a K4 Genie stop working. When I called for another one they said they had to send someone out to replace it and that would cost me $99 . When I complain that this is not something I paused and didn't understand why I had to pay $99 she said just a minute let me see what I can do. She came back and said they would only charge $25 so I said fine. The next time I call I found out that the reason they only charged that amount was because they put it in as a upgrade, which it was not, and therefore the a new contract started at that time. I didn't want a new contract start time because my experience has been so bad I've been counting the months when I could get out of the contract. But now I have another eight or nine months added to my original 2 year contract. What! And I was told there was nothing that I could do about that. The service man who came to replace the non-working Genie signed me up for a premium service package at a rate of $19.99 per month. Quite a surprise on my bill! They said since I signed the handheld device the the serviceman had I was confirming I wanted it. Buyer beware don't sign that handheld device unless you have read it all! I thought I was signing that he had completed the work requested. This is a very difficult company to work with. The money that you save is money you will spend later. Buyer beware! read more