Everything these rave reviews are saying is true! Been coming here since way back in the 80's. Family run, with professionalism & pride, Dr. Import actually cares about YOU as a person so they deserve all the stars in the sky as far as I'm concerned. It's a place where you can recommend & send your mother to with not only ZERO worries, but you will actually be excited, happy & relieved for her that you did. First thing you will notice is that it's a vehicle repair shop that is cleaner than most peoples kitchens. And have you ever seen customers at a repair facility become family because they have all been going there for so long that everyone is just one big happy group? Haha, yeah, me NEITHER, but that's what you'll find at Dr. Import. People who are family, who are genuine, & who give you more value for your buck than anyplace I know. In fact, Dr. Import are such experts in the vehicle repair world that they routinely field questions/inquiries from other repair shops who are stumped with various "unfixable" issues. When your competition respects your reputation & knowledge to where they turn to YOU when they need help then yeah, you know these good folks REALLY DO care & REALLY DO know their stuff! Matt is the guy who gleefully washes my car after a service, and they are friendly & honest to a fault if that is possible. Because they tell you what you do & do not need & help you to ffind the most cost effective way to remedy whatever your needs. Kinda unreal just how great Dr. Import is. Would be very surprised if anyone went there with a problem that couldn't be remedied & solved & in such a giving, loving way. See for yourself, Dr. Import is SUPER professional, you won't be disappointed, promise. Oh & I almost forgot. If you want your vehicle to pass it's smog test???? Well let's just say I've had all sorts of vehicles over the years that I would not take anywhere else. Don't be surprised when the magic fairy Dr. waves it's "All Better Now Wand" and you drive of happier than if you went anyplace else, and why would you? Dr. Import & everyone there are PURE CLASS. Just can't thank you all enough, keep up the fantastic job & stay as great as you are :) read more

I've taken a '99 acura and an '06 range rover to the Dr. Received great service both times. The rover needed front brake work. I called various land rover dealers in the south bay and Orange County areas. With the exception of one, the estimates were from twenty to thirty percent higher, and they couldn't get to them for several days. Nothing's cheap on those vehicles and a general mechanic shop can't - and shouldn't even try - to work on them. That leaves you with the dealer. My local dealer is great, but expensive and very slow. The Dr. got on it right away and got the job done quickly. Bravo. My wife's acura was pushing 140,000 miles and was due for major repairs. They got on the job quickly, but as they tore into it they found several major issues. This quickly lengthened the time they needed to keep the car, and increased the bill substantially. Arun's my service writer, and he kept me well informed. Arun has called to check on the car and make sure we're satisfied. The Dr. is really good about keeping in contact. If you call, someone's going to talk to you. Not like my local dealer. When the repair stretched into overtime, the Dr. arranged for a rental, at their expense (I don't think that's their usual policy). By the way, there's a rental car office at the shop. Very convenient. They also waived labor fees for much of the work, including a front end alignment. The shop's clean and the mechanics have a large, clean, well lit areas to spread out; that's gotta help them do a better job than being cramped into a dark corner. At the end there were three mechanics working on the car at the same time to get the job done within the promised time. I've met the owner of the place, and he's a stand up guy. These guys are good. If you have a European or Japanese vehicle, this is the place to go. read more

When our car's heater suddenly got stuck on, my wife and I thought it would be a fairly easy problem to get fixed. Some online research indicated the fix could be as simple as a software reboot but we couldn't find a garage that would do such a simple thing for us. Some of them wanted to replace expensive parts that didn't make sense. One guy was very rude to my wife. Another wanted to replace the whole control panel on the dashboard at great expense. To make matters worse, we had to pay these people for their bad advice. In desperation, my wife started scanning Yelp to try and find a garage that was not a rip-off artist in disguise. Dr. Import had some rave reviews so we decided to go there. What a breath of fresh air! The staff were very professional and we were treated with courtesy and respect. They did a diagnostic while we waited, found out exactly what was wrong and quoted us a very reasonable price. They even organized a hire car for us to use while the work was being done and called me with updates during the next day. There were two things wrong and they had fixed them both by the end of the day. The car was back to normal within 48 hours of discovering Dr. Import. A wise man once told me that the hardest part about owning a car is finding a garage you can trust. I only wish we had found Dr. Import earlier. We would have saved a lot of wasted time and money. read more

1992 at 50,000 miles on my (lease turn-in/new to me) 1987 Volvo was the beginning of my journey with Jerry, Marc, Jack, Ed, Amy and others over the years. They've helped keep my car running for over 300,000 miles (along with my husband since 1997). Many helpful conversations and diligent research on the most intricate details and challenges with my car have motivated me to advertise this great crew of people with integrity and job-joy to anyone who talks about automotive needs. I've followed them around Fountain Valley as they've moved 3 times, and grown into a powerful, and yet professional, helpful, amiable, conscientious, friendly company that really knows how to serve a person (customer, friend, peer, etc.) to alleviate stress on an unknown problem and resolve problems expertly and without any mistakes. When one part was no longer available to purchase anywhere on the planet, they fixed the part. I believe my car has challenged the best of each one on the team, and they are the best team you'll ever find to ensure a safe repair or purchase at Dr. Import. With much appreciation! read more

I bought at Volvo V70 XC from Dr. Import. Not only was the price a bargain but the car had a full service history and maintenance records because it belonged to the shop. They took very good care of the car and it now belongs to my teenager. Marc was an absolute pleasure to work with and he made the whole buying experience very smooth and hassle free. Dr. Import is a great place to buy or service your European vehicle. They recently changed ownership and I see they have a lot more activity going on and the place is just buzzing. They have a new website and are offering quality used cars for sale including a Ferrari and Trans AM Turbo in the showroom! I highly recommend Dr. Import for your car service, tune-up, and maintenance needs. Their prices are reasonable and they are open and honest in telling you what your car really needs to keep you on the road. If they need to keep your car overnight, they will uber you where ever you need to be or offer a rental car on site for about $30 day. Talk to Marc or Jack. read more

I don't usually take the time out to leave a response, but after visiting these guys I had to. I brought in my Lexus SUV for a check engine lamp issue. A little history: This is a problem that had been coming and going for over a month. Two other Shops had seen the problem and recommended two different and expensive (over $1,500) remedies. I didn't have any repairs made by the other shops, but I did spend $400 in diagnosis. So at Dr. Import they gave me a total different diagnosis (which cost me $60). The problem turned out to be an air leak in the engine. I had them repair the car for the $750 estimate they gave. When I picked up my car it was washed and the total price was less than $700. I had also used an Enterprise car from their shop for twenty bucks. It has been a couple weeks now and the problem remains fixed. I have already recommended three people to go to Dr. Import, one of which has gone and has the same praises. This is the way a repair shop should be run...You got to try it! Dave read more

Recently I took my BMW 545i to Dr. Import Auto Service in Fountain Valley, CA. with starting issue that happened few time. My mechanic didn't understand, my dealer didn't understand. Someone told me about Dr Import and I drove my car to there. I spoke with Mr. Jack Wetz, I explain him the problem and he said live the car here and we will look at it and let you know. Next day Mr. Wetz call me and told me that they found the problem. I was so happy to hear that. Following day Mr. Wetz call me and said your car is ready to pick up. Its been a 3 months since I pick up the car and my BMW works like a new car. I was so happy that problem is fixed and specially I was happy that Dr. Import is really a Doctor and my total bill was $383.00 Mr. Jack Wetz has a exceptional great service, honest and truly a professional. I was so pleased with his service that I recommend all my family member's and friends to Dr. Import. Thanks you Mr. Jack Wetz and thank you Dr. Import. read more

I would just like to thank you for the professional and courteous service I received from your establishment. It started with Jack, the service writer. He was the most polite, well spoken, very articulate and the most explanatory person I have ever met at a automobile service center. He took me out to meet the mechanics that would be performing the service on my Mercedes and they were of the same courteous caliber as himself. A team and staff like that of "Dr. Import" is a reflection of their leadership. After meeting the Owner Jerry, it became very obvious. The pride this man has in his business from the cleanliness of the facility to the happiness of his team...started with him. I've owned many cars throughout my lifetime and never have I been as satisfied as was with Dr. Import. Rating with only five stars does not even come close to how satisfied I am. Thank you and when I need my cars serviced again, you've got my business! read more

When I first called Dr. Import a few weeks back about a random issue with my '89 MB I wasn't sure if Dr. Import was the right place. I spoke with Marc and I could immediately tell he was very knowledgable. He gave me a quote over the phone that was lower than I expected to spend on the issue. And once the work was done, the bill came out a little lower than the original phone quote. But it's not just price that makes Dr. Import special... from the moment I walked in I felt like I was among lifelong friends. Everyone was friendly and genuine. The shop itself is modern, clean, and staffed with experts. Most of the staff I worked with have been there 20+ years. Unfortunately I was a victim in a major accident two days later. Dr. Import took care of me the day of the accident. I simply cannot say enough good things about Dr. Import and the people there. I may very well be alive today because of Dr. Import. read more

I had a fantastic experience taking my car to Dr. Import. I had previously taken my car to the Volvo dealership for the same issue and they could not diagnose the problem after making me wait over 2 hours. While I was waiting in the dealership, a women suggested I take my car to Dr. Import. She said the only reason she was at the dealership was because her car was new and had service covered for the first year. I called Dr. Import and they were professional and customer service oriented from the first call. They fit me into the schedule the next day and diagnosed the issue quickly. They had the repair finished before the end of the day and were reasonable with the charges. They washed my car, gave me free transportation home and even had the owner call me to thank me for my business. I would recommend them for anyone that has a foreign car. They were terrific! read more

Just a quick story. Took my Mercedes ML 350 into the dealer. They wanted 3,400.00 for repairing steering and oil leaks. The car was a 1,000 miles over warranty. In addition they wanted over 500.00 for new brakes and rotors. Incensed I took it to the Dr. As always, the Dr. was honest. My car didn't need new brakes and rotors after all. Next, their bill to fix the leaks was slightly over a 1,000. Here's the kicker. They worked with my extended warranty company who had already turned down the Mercedes dealer. My bill ended up being 200.00. For years I've taken my cars to the Dr. I've always been satisfied. Jack was great and gave me excellent service. I write few reviews, but I strongly recommend this facility. Sincerely, Ed W. read more

Emergency! My BMW 525iT broke down in Orange County yesterday afternoon and thank goodness Dr. Import was nearby. Amun Wurm, Service Rep took care of me immediately. Within minutes he was able to create an inspection order that clearly described the problem for the tech. Within two hours, he called with the analysis of the problem; the diagnosis was thorough and his explanation was clear and he was open for discussion. in less than 24 hours the parts were delivered and the repairs were made. Comfortable customer waiting room with the convenience of WI-FI and the immediate availability of an Enterprise Rental Car on the premises. My BMW runs great. Friendliness a 10. And my downtime was minimal. I highly recommend these guys. read more

Jerry, Jack, Marc, Amy, Gil (and Dr. Import's garage crew) are the friendliest, most trust-worthy, most professional, most helpful bunch ever to work an automotive garage. And speaking of their garage, although I wouldn't actually care to do it, I think one COULD eat off the floor and not become ill. The back shop is clean, well organized, very well equipped, and staffed with top-notch technicians and mechanics. For our 2003 Volvo XC70 Cross Country, for even something as little as an oil change, I will take it nowhere else. --Bill F. from (yes) Lake Elsinore - 53 miles away read more

Over the top Customer Service. I went to AAA and my car didn't pass the smog test. After going to two other repair shops who couldn't find the problem a great friend from work suggested Dr. Import. They not only found the issue, repaired the problem at a reasonable rate, they washed my car too. They even gave me a discount. I drove off the lot pleased and in love with my car again. FYI: My car is not an Import but they treated me better then anywhere I have ever taken my car to. Thank you!!! Five Stars read more

i love Dr. Import! i have an old volvo and they know everything there is to know about old volvos! My 240 has been my first car and they have taught me so much about it! Jack is one of the nicest people i know! He is always giving me tips not only on my car but also life tips. I consider him a friend. I recommend Dr. Import to all my friends! YOU GUYS DO A GREAT JOB THANKS read more

Absolutely the best shop for my car. I've brought my last three cars here and wouldn't go anywhere else. Super kind and attentive staff. I didnt even mind waiting at the shop for my car because they made me hot tea and have a computer room for customers! Excellent competitive prices too. I'm a sucker for a great deal and great quality. Here I found both :) read more

Once again, the Dr. Import shines in service and value ! You owe it to your car to take it here for service. The peace of mind you obtain from knowing what needs to be dealt with now and what to expect down the road is priceless. Repairs are performed promptly and, most importantly, things are done right first time. Five star service, always. read more

I have been a long-standing Dr. Import's customer and always found their service team to be of the utmost integrity, reliability and care with respect to my car. Simply - they treat my car as if it was one of their own. The personal touch does not go unnoticed. I highly endorse, recommend and appreciate the service they provide. Steve C read more

I have been taking my vehicles to DR IMPORT for nearly 22 years. These guys are FANTASTIC. They may very well be unique in the automotive repair business. They are always honest and forthright. They NEVER try to sell you any services that your vehicle does NOT need. I cannot recommend them highly enough. KEEP UP THE OUTSTANDING SERVICE! read more