I'm very surprised at how poor the customer service is at this dealership. I bought a CPO vehicle from this location and it was missing a part (which apparently doesn't fall under their 172 point inspection) but you be the judge of that as it was a door handle part. I think a exterior part would be one of the first things that a dealership would catch during their vehicle inspection before putting the car for sale. Nonetheless, I was told that the part was ordered on the 12/21/2020, so considering the holidays in between I have been patiently waiting. I received a call yesterday that the part has been ordered, I had to clarify just to be sure and yes the part was ordered 01/06/2021. This is absurd and just shows you this place does not care about it customers, they only care about getting the cars off the lot. Avoid this place at all costs! read more

It was such a wonderful experience to work with Mohamed. We were looking for something specific and he made sure we spoke to the right people. Upon picking up the car, he made sure our accounts were set up properly and he went step by step over all the details. He also explained all the features of the car and answered any questions we had. He's very knowledgeable and has great stories too. Thank you for helping our growing family obtain our dream car! read more

We bought our Cadillac Escalade from this dealership and have brought it in for oil changes and the Auto Butler detailing and have had nothing but great experiences with them. Everyone is always very friendly and extremely professional. Even though it is a bit of a drive for us to get to this dealership, we will continue to go back. Michael Gress, the service manager, is wonderful! read more

To the sale man Darrick who helping me with my new purchase today ! Came out happy with my new Cadillac! And great customer service! Thanks

I came in for a used car I saw online. I was greeted by Miguel, he was very knowledgeable about his product and was very attentive to all my questions and concerns. In the past when I bought new cars the experience was never the best due to sales staff not being very truthful or transparent. but with Dublin Cadillac, I was made feel comfortable by miguel and his upper management. thank you for the great experience and getting me in my dream car. read more

Dublin Cadillac has the best customer service. There's not a dealership around that has an inventory like them!! They are friendly and so easy to work with. Moe was an amazing salesman and went above and beyond for our family, we are so grateful! He even drove a 3 hour drive to us to deliver our car. That's going the extra mile for his customers! If you are looking for a car check this place out! Highly recommend to everyone. read more

I bought a car here about a year ago and have been holding this review in for a long time. But after sending my car to the shop for over $4,000 in repairs during the year, I'd like to share my experience. The purchase: Ever hear that joke about the used car salesman? It was based on this place, in my opinion. Imagine the stereotypical experience being greeted by a slimy guy in an ill-fitting suit, getting a high pressure pitch, and then being shown the "special cost list" (which supposedly details how much the dealership bought the car for... Yeah right) I still decided to buy. My family needed a car due to an accident and I thought the deal was less than fair but not terrible. Since it was a used car, I was worried about protections and they verbally assured me that if anything went wrong in the first 2,000 miles, they would pay to have it repaired. The problems start: within 100 miles if driving the car off the lot, the check engine light came on. Seems like an odd coincidence to me, so I called the dealership to ask if they had seen it and cleared the code, but they insisted it had never come on when they drive the car. I have no evidence to believe them or to not believe them. But the safeguards they had verbally promised at purchase time were nowhere to be found in the written contract. Silly me for trusting their word and not reading every line of the contract. The resolution: I was busy at work and my pregnant wife called to sort out reimbursement for the check engine light issue that turned out to be a broken valve in the gas tank. Rather than standing by their word and paying us back for the issue, the dealership staff avoided her calls, passed her from employee to employee, YELLED AT HER, and finally refused to give us any money to cover the repairs. Seriously, they yelled at my pregnant wife on the phone. A year later: I found a trusty mechanic near my home who has probably afforded a trip to Hawaii with all the work done to this car. It is a piece if crap, and I never saw a dime from this dealership. If vote to stay far away. read more

Today I sold my grandmothers 2001 Cadillac Deville for $1,000 to a private party. In good condition it blue books at $1,800... but the car had MAJOR electrical issues (we informed the buyer). When I told my grandmother what her car was worth she reluctantly informed me that she had spent FOURTEEN THOUSAND DOLLARS at Dublin Cadillac in the past five years to keep the car running. She would drop the car off, they would fix it, and bill her. She continued to pay them because she is 88 years old and financially spaced out ( And I say that in the most loving way possible). Now I do understand that SHE called THEM, they did the work, and SHE NEEDED TO PAY. I just wish that someone had been decent enough to tell my grandmother that her car was long gone, and that after the money that she spent... the car should have technically been totaled multiple times over. After my grandfather, her husband passed away, she stayed loyal customer to Dublin Cadillac and boy did she pay for it. Maybe I should have done a better job as a grandson and looked after her finances more, but she was so embarrassed about this she never told me until now. read more

I was greeted by Miguel , who made us feel comfortable and he showed us around and guided us through the available cars there . I must say that this was my best car shopping experience . Miguel was very detailed and informative with every questioned asked to him about the cars. He's nice & friendly to walk throughout the process. read more

Car salesmen used to be some sort of dirty word. The title conjures to mind dishonesty and blatant rip-offs. If there was ever a candidate to dispel that notion, I think Dublin Cadillac would rank among the top. We purchased our 2016 CTS Performance from Dublin Cadillac and had a fantastic experience. Our sales rep, Adam was personable and easy to work with. We felt that the negotiation process was fair. In many aspects, Adam felt more like a friend than a businessman on the other end of the table. In my books, that's definitely a good thing. Would definitely consider working with Dublin Cadillac again. Also want to give a shout out to Jack from the finance department. He was knowledgeable about his trade and was transparent with the purchasing process. We were pleased with the overall experience and would definitely recommend you give it a shot. I do want to throw one caveat out there. The one aspect that could use improvement is the waiting time during weekends. Dublin Cadillac gets extremely busy and the wait time could run a little bit long. read more

Wow! What great service I received from Dublin Cadillac Service Department! The "Service Consultants" Rick Deeds and his co-worker Shannon where awesome! Just superduper! I had so many things wrong with my 2011 DTS and I took it to many different places to get it fixed. Glad that I decided to take it to the Cadillac dealer! Rick the service consultant had patience with me and my car. They were able to trouble shoot it and figure out the various problems. Mark the mechanic went for a ride with me so I could show him the vibration in my steering wheel. They got the problem fixed and now the car is perfect just like new! No more vibration in the steering wheel! I did not buy my car from this dealer but I am sure glad that they were here to fix my car right!! What a relief for no one else could get it fixed. Thanks again to Rick, your excellent mechanics and great customer service. Scott J read more

I have purchased many vehicles, more then a half dozen from dealerships. I have never had a more pleasant experience then my recent purchase at Dublin Dublin Chevrolet Cadillac Buick GMC KIA. Muhammad (Moe) and Babak Ezzy were a pleasure to work with. Their excelant customer service, and no pressure buying experience was not what I expected. Moe and Babak will be my first consideration for future purchases. If you are considering a vehicle purchase, please consider the team at Dublin Cadillac. . read more

Excellent job by Sales Rep Miguel! He was very helpful and very friendly. I highly recommend him for a smooth and easy purchasing transaction. read more

Our experience at Dublin Cadillac was Awesome. Our salesman was name Miguel. He was the best we've had. The minute we walked in he was so professional and helpful. That is one of the reasons we purchased the vehicle, due to his professionalism. I would definitely refer others to Dublin Cadillac. Thank you, read more

It's a dream come true to purchase my Cadillac Escalade ESV over the weekend. I've been eyeing it but wasn't sure if it was worth the investment. I called different Cadillac dealerships and spoke to Adam and had a such good feeling about him that I stopped by the dealership. My husband and 3 kids came along and Adam and the management team (Milton and Luis) treated us like family. There was NO PRESSURE, NO HASSLE and ALL HONESTY. The entire process was easy, straightforward, and seamless. I drove home the same day with my new caddy! If you are looking for a new ride, ask for Adam! read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

So far the sales process is decent and not high pressure. Love the new XTS sedan but this is just an impulse moment for me as I have a rather new Genesis that runs like new still. Still that new XTS is calling me but I need to return to my senses and not follow my impulse to buy this thing. Working with Omar and he is patient and not pushy. read more

The service manager, Aaron, is the man!! He took what was a rocky situation/start and made everything all wonderful. Give that guy a raise! read more

I have taken my car in for service 3 weeks ago and I'm still waiting for it to get repaired. Every time i call they tell me they haven't received the part, not even an estimated time! They have not even offered a loaner car as that's my one and only car. I can't take it anywhere else because its a part only the dealer can put in. Cadillac your customer service and serving their needs with timely service is below satisfactory! I have made a formal complaint to their corporate office last week and still have not received an answer as to when i can except my car to be fixed even from corporate. I would give them 0 stars but unfortunately I can't. read more

Once again Dublin Cadillac, Chevrolet, Buick has come through with excellent Customer satisfaction for us. Through the great salesmanship of Misha and the sales Manager, We got our beautiful XTS read more

Dublin Cadillac - Great Deals! Fantastic Customer Service! - Car Dealers Near Me - Dublin, California

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Horrible! Went there to look at an Escalade, and got absolutely no service. Workers saw me and my family but chose to turn the other way. Not one person came up to ask if we needed help. Only to find them all outside in a group chit chatting with one another! That was a major turn off! We left due to no service. On our way out, we saw a worker in uniform mess with my back wipers of my suv. I instantly asked him what the hell he was doing. His excuse... oh sorry, I saw it was dirty. Wtf?! Didn't see you wipe anything off, but I did witness you lifting my wipers and dropping it back! Scolded him to have a little respect for peoples property and don't ever do that again! This was a grown ass man!! Totally lost my business... on to another dealership. read more

My fiancé and I are first time car buyers and Moe Aoucher was the salesman helping us out. He was incredible from start to finish and made the whole process fun and quick! He was very helpful and made it an amazing experience answering any questions we had. If you are looking for a vehicle, I highly recommend visiting Dublin Cadillac and asking for Moe! You will not be disappointed. read more

Have been doing my car maintains service there all the time. It has been pleasure. Michael Gress is really helpful and patient to answer all my questions all the time. :) Thank you! read more

Working with Darrick from start to finish, and follow-up after, was one of the best car buying experiences. It all started with a casual conversation with Darrick about cars and life. Shortly thereafter I found myself yearning for my dream car. I reached out to Darrick simply to test the waters. He provided me options and applied no pressure. Once the yearning turned into needing, Darrick worked with me through various options and provided me all the information I asked for to be comfortable moving forward. The process culminated in actually purchasing my dream car and Darrick was the person who helped me from inquiry to signing on the dotted line. I was never passed off to someone else and Darrick was even the one who signed the paperwork with me. This made all the difference and is something I have never experienced before. I would highly recommend stopping in to work with Darrick and the team at Dublin Cadillac for your dream car! read more

Kam and Miguel were amazing! The hospitality my wife and I received by them was unmatched by any other service rep I've dealt with in the past. They followed covid protocol and tagged teamed with Paul over at Chevy Dublin to make sure my wife and I were taken care of. Thanks Kam and Miguel for your attention to customer care! read more

My mom recently bought a Cadillac at Dublin Cadillac. Adam was our salesman. He was very informative and very patient with all of our questions, and there were lots of questions. He was not pushy and didn't try to hard sell us. We felt very comfortable and at ease. That is a rare quality and that is why we bought the car from him. I've called him many times after we bought it with questions and he was more than happy to assist. We have been down there several times to have him give us lessons. You are very lucky to have him working there. He takes pride in what he does, which is very important. Marian and Julie Culet read more

Mike in Cadillac service takes very good care of me. He communicates very well, and he works seamlessly with my corporate fleet management folks. I don't have to do anything other than drop the car off. I highly recommend Mike for all of your service needs! read more

Recently purchased my new Chevy Volt! My sales rep Steven Gergees was amazing! Extremely nice, personable and no pushy at all. I know the whole cliché about car salesmen... But the is experience was anything but.... I completed the credit application online so I was in and out in about an hour (this is including my test drive!) Steven was extremely knowledgeable about the Volt! I recently started commuting to the Bay Area and wanted a commuter car! He helped me with the gas and electric options in the car. It was truly a great experience! Now off to the loan and finance.... Michael Rocha was great at explaining my options, terms and my rate. I was not pushed for extras or forced to hear about up sales. He was extremely professional and explained all the questions I asked about the loan and paperwork. He was extremely knowledgable and experienced. I would definitely come back to see these 2 for my next car! It was truly a great experience and I'm so glad Steven and Michael were there for me! It was an amazing experience! I LOVE my car! read more

Dublin Cadillac - My new Chevy Volt! Thanks Steven and Michael! - Car Dealers Near Me - Dublin, California

You pay a little more to own a Caddilac and the folks here know that. Service has always been top notch... and when it wasn't, they made things right. read more

I had been looking for a 2016 Buick Encore. Online I had found some good deals but they were quite aways from home. After calling a few places, I ended up visiting Dublin Buick GMC and met with Tyler. He was able to pin down some cars for me over the phone and ultimately found my dream car for less than the other dealers, got the payment I wanted and I was able to get a New car, not a prior loaner for my $'s. Tyler was very knowledgeable and was able to streamline the whole process! Thank you! Definitely request Tyler if you go there. read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

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Ashley was amazing and very helpful. She helped the find the truck I've been looking for. The sales team was awesome. I never felt rushed and they answered all of my questions. read more

My sales person was Adam. I called letting him know exactly what I wanted to see and when I came there, he was already well prepared with gas tank filled for a test drive. I was very interested in the car and told him I was short on time. Came back with the numbers quick, without wasting any time and went down to business. He was very knowledgeable with the car and answered all my questions. He is personable and made sure my husband and I were happy customers. Before we drove off, he made sure we were all set and gave us an update as to when our car accessories were arriving. We had an overall smooth transaction. read more

Dublin Cadillac - Cadillac Escalade Platinum - Car Dealers Near Me - Dublin, California

There is definitely a difference you notice when coming to the Dublin Cadillac service department over all other Cadillac dealers in the Bay Area. The Service Manager Michael Gress is the main reason the place is run so well. While the entire staff is a pleasure to interact with, it is Michael's years of dedicated service and expert product knowledge that make not only me but also several friends I have referred come back to see him time and time and time again. Honesty and integrity are two things that are hard to find in service departments. Like any smart consumer I shop around to make sure I'm getting a good deal so I have had estimates done at other dealers over the years. All other Cadillac dealers (Fremont, St Claire and Michael Stead) have made me feel I am just another source of revenue and recommended services and parts that were unnecessary. When I come to Dublin, I am treated as if I was a family member and am never pressured to get any services or parts that aren't needed. The prices are better as well. It takes a good leader like Michael to create this kind of culture in the workplace, where the customer is treated as #1 and "Yes we can" is the motto. Thank you!! read more

No pressure no stress experience. We got our new Cadillac with great customer service. Adam kept all the promises he made.

I had a great experience there it was my first time and they were really nice and really professional.The person that helped us was named Adan he is a really great person and I really recommend to go buy a car from there . read more

Purchased a new Escalade at the Dublin Cadillac. Took a bit longer than I had hoped for it to arrive but was updated frequently on the status of it and I'm absolutely in love with it now that I received it! Mohamed was great and delivered the car directly to my home even though I live an hour away, and was very informative in helping me understand all of the vehicles features. Thanks! read more

Just completed an amazing experience and purchase of our new Cadillac. Dublin Cadillac was honest and helpful from the very beginning of the process. They actually made the purchase experience fun, enjoyable and rewarding. There was zero hassle and zero surprises. Albert the sales person was amazing and extremely friendly. Joe the sales manager was awesome, very kind and honest. Lewis in finance was clear, direct and good at explanation. Lets say this: if I had to buy a other car tomorrow the only place I would go is Dublin Cadillac. Thank you! read more

Thank You to everyone at Cadillac for helping me lease my new car! Adam was the best and helped me get into the right car. Patrick and Everyone at Finance made it quick and easy. Thanks Again! read more

Thank you Mike for taking care of me. Great customer service skills! I didn't have an appointment, but they were still able to service my car immediately. Everyone is super friendly and attentive at Dublin Cadillac. read more

Dublin Cadillac - My future car! Nice, clean showroom. - Car Dealers Near Me - Dublin, California

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Mike Griess is the BEST service advisor at Dublin Cadillac. He is extremely personable, knowledgeable and goes the extra mile every time we bring our cars in. He gives us updates and we always know what's going. He really takes his customer service to an extremely high level and genuinely cares about his customers. I know what a great service advisor is because my better half, Lance Nunes is awesome and by far the BEST service advisor at Mercedes Benz of Pleasanton, as many of his customers can attest to as well. Don't just take my word for it. (LOL) I feel the same about Mike at Dublin Cadillac. Keep up the good work and awesome customer service. Remember you are the reason most customers are repeat customers and keep coming back to the dealership and only want to deal only with you! :-) read more

I have had several makes and models of automobiles and had several service department experiences. Dublin Cadillac service department lead Mike Gress and his team are THE GOLD STANDARD hands down. What I admire most is their consistency, customer first focus, can do attitude, initiative to go above and beyond expectations. Going on our 4th Escalade and the team should be considered as a training ground for all service departments in the Bay Area. Thank you for your continued support Mike! read more