WORST Service Department Tried to put zero star but couldn't post. We dropped off our car for the 10:30 am appointment. We waited for 20 mins upon arriving until finally someone came to check us in. Already a bad sign ... We left it until we returned at 2:49 pm when we texted the service advisor Melissa Cardwell we are back. After another hour, we called Melissa & was told it was not done yet because they were busy. We looked for our car at 3:30 pm and it was not in the queue where cars were getting serviced. At 5 pm we finally saw it in the queue and by 5:30 pm we complained & asked for the manager who didn't introduce himself & made more excuses for us having waited for our car to get service with an appointment at 10:30 am. Melissa came in & said to us, "we didn't call you yet?" We asked where is our car and the manager went out. Melissa came back to us to offer us some discounts and free service next time for the inconvenience. We did not care and said this was unacceptable. We were told to wait another 20 mins. No one else was waiting in the area except us. It was 5:51 pm when we finally got our car. Since we bought our car here in 2017, we've been coming here to get the service. Last year was almost the same long wait but we decided to give them another chance. Today wait time: 7 hours and 30 mins!!! Needless to say we are not going back here. A manager arguing with us. No customer service. No follow up from Melissa. Most horrendous experience with the service department read more

I've been going here for purchase and service of my last 3 Hyundai's, but not anymore. Despite having an appointment, it took 38 minutes to check in. The service department is chaotic and they seem to be on a mission to up charge. read more

Terrible Experience With Hyundai Dublin - No Accountability, No Support, and Still No Refund After 5 Months!!! We purchased a car from Hyundai Dublin end of June, along with an HPP Pre-Paid Maintenance plan. Per the written policy, we are entitled to a full refund if the plan is cancelled within 60 days which is exactly what we did [Put in cancellation request within 30 days in fact!] . You would think that cancelling within 60 days as per the contract should be simple and straightforward. Not here. Instead, months later, we are stuck in a completely unacceptable deadlock where nobody will take responsibility: 1. HPP says they cannot process a cancellation because they don't even see an entry for our plan in their system. 2. Hyundai Dublin (specifically Anthony from Finance and team) keeps telling us it "takes time," but after 5 months, it's clear they never submitted the plan properly in the first place. Now they simply ghost us over email and never answer our calls. As a result, neither HPP nor Hyundai Dublin is able to cancel the plan - HPP has no record of it, and Hyundai Dublin has taken no action to fix their mistake. Meanwhile, money continues to be deducted from our account for a plan that never took effect and apparently never existed in HPP's records. We have followed up repeatedly by phone, email, and have been met with excuses, delays, and zero urgency. It is extremely disappointing that a simple cancellation requested well within the policy period has turned into a months-long ordeal with no resolution. At this point, we feel completely stuck: HPP cannot cancel something Hyundai Dublin never submitted, Hyundai Dublin won't correct their error, and our money continues to go out every month. We are still waiting for them to cancel it five months later!!! This has been one of the most frustrating and unprofessional customer service experiences we have ever had. If you value transparency, accountability, or basic follow-through, think twice before trusting Hyundai Dublin with your finances or extended plans. read more

STAY AWAY FROM Dublin Hyundai. We bought a Hyundai Elantra in June 2025 and canceled the prepaid maintenance plan they sold us within the 30-day window, exactly as we were told we could for a full refund. It's now almost 5 months later, and it's still not canceled. We called HPP (Hyundai Protection Plan) and they said the plan wasn't even in their system. Anthony in Finance said he "hadn't turned it in yet" even though our finance amount reflects the cost for this. And now he just ghosted us completely. For months, every call goes straight to voicemail. No response to emails. No updates. No help. No accountability. We're paying extra every month for something we canceled months ago - something that should take 10 minutes to fix. This dealership is happy to take your money, but once the sale is done, they don't care at all. Absolutely unacceptable. Avoid this place. read more

On May 27 2023 -we picked up an Ionic 6 drove from Los Angeles to get the car, when we got there the salesman said that the car windshield had chipped during the transport and promised that they will fix the windshield - and we said only in Los Angeles area. since we cannot drive back to the Bay Area for the repair. Several times we tried to contact Dublin and there was one time we got hold of the Salesman and he said that the glass is in El Monte dealership, we were not given. A reference number. So we called El Monte service dept - they have no idea what we are referring to and suggested to connect with Dublin. We tried calling again and again and we will try to call again, hopefully they can call back after leaving our number and issue. It was NOT a pleasant experience .. trying to get help and assistance after they sold us the car. After all it was written in the paper that they will fix it .. guess what it's Almost 3 months The windshield crack is now the almost whole on the half of the glass., waiting for accident to happen. During the buying process on the phone it was a 5 star After we got the car and called several times.. read more

Dublin Hyundai - Car Dealers Near Me - Dublin, California

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As a 15-year loyal Hyundai owner, this Hyundai dealership just lost a sale. I came in yesterday doing test drives for a vehicle I intend to purchase soon to replace my 2010 Sonata. Unfortunately, as soon as the person helping me found out I wasn't crazy enough to make a same-day purchasing decision, he literally refused to help me. I got the chance to drive one car for about two minutes (not nearly enough time to get a feel for it or know if I like it), and they declined to let me even take the second car I'm considering off the lot. I started the day with Hyundai as my clear frontrunner for my next purchase, but this dealership may have ruined that for me. I was extremely impressed by my driving experience at Volvo and Ford, and now I don't have a good comparison for the Hyundai models I wanted to check out. As someone who really wanted to be impressed by the new Hyundai vehicles, I'm distraught at the idea that this horrible dealership may have put a bad taste in my mouth that I won't be able to get past. One thing is absolutely sure, though: When I replace the Hyundai I've driven for the last 15 years, it won't be at this dealership. That sale is going somewhere else. read more

Dublin Hyundai - Car Dealers Near Me - Dublin, California

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Strange dealership. [[HIGHLIGHT]]I inquired about a vehicle via internet a month ago. They responded, yet when I asked for pricing they didn't get back to me[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]They have now reached out to me about 2 or 3 times asking if I was interested, but they still ignore my responses.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm confused why they keep messaging me.[[ENDHIGHLIGHT]] The car is still on their lot as of today. Not sure what's going on with these guys at Dublin. read more

Have bought a car here and leased a car here. Went smoothly except when I went to get a refund for a canceled extended warranty I got the major stall on getting it done . I reached out to Tommy, the finance manager and literally with in 5 days I had my check in hand . Tommy is a man of his word and I appreciate him . Will be back for another car in the future. read more

I'd like to personally thank Adnan and Nick for saving me ~$3-4k. I leased an IONIQ 5 from them and would've gotten a Palisade too but they kept moving numbers around to hide extra costs in the lease. What should've been a ~$700/mo lease was coming out to $785/mo. If you're familiar with the 3 cups and a ball trick, that's similar to how this dealership moves numbers to add costs. You catch one number that's off that inflates the price, they 'fix it' and change a different number, keeping the price roughly the same but the numbers still won't add up. Oh and when you go to sign there will be a number on the contract that's off center from the rest of them and the verbiage is something like "you and the dealership agree that the value of the car is $$$". That number won't be the agreed 'sale price' and they'll say "well that's inclusive of taxes and fees" - no it's not; that becomes the sale price before everything is added. I wouldn't shop here but if you do - make sure that number is the sale price or leave. read more

Dublin Hyundai - This is one of the deal sheets they put together. Based on these numbers this monthly payment should be $725/mo not $785. - Car Dealers Near Me - Dublin, California

From first inquiry to vehicle delivery, the entire purchase of our 2025 Hyundai Palisade SEL Premium AWD was completed in just 6.5 hours -- all without me ever leaving my house in San Jose. Adil Khan, a car buddy of mine and Sales Manager at Dublin Hyundai, made the process incredibly smooth. We handled everything via text and mobile phone -- pricing, paperwork, questions -- and he personally arranged to have the vehicle delivered directly to my driveway. It was truly next-level service. The Palisade was an exact match to everything we were looking for (white exterior/black interior, SEL Premium, AWD, 8-seater), but what really stood out was the professionalism, speed, and convenience provided by Adil Khan and the Dublin Hyundai team. If you're looking for an stress-free, modern car-buying experience, I highly recommend reaching out to him. He'll take great care of you. read more

No one acknowledges you when you walk in. Basically invisible. There were at least 4 employees and no one said anything not even a "we'll be with you in a moment." Nothing. After waiting for a bit I just left n read more

[[HIGHLIGHT]]This is the second time I have experieced two arrogant service writers.[[ENDHIGHLIGHT]] Unprofessional in any market. [[HIGHLIGHT]]Customer service at this dealership is dead.[[ENDHIGHLIGHT]] After this experience I will be looking for a dealership owned by Rick Hendricks as his business model for all 27 brands in 13 states are customer focused. Looks as if Dublin Kia ( a Hendricks dealership) maybe in my future, when a different vehicle is needed. read more

Had a smooth experience for my Genesis maintenance here, all thanks to Mariane Urbino! She was courteous and prompt, was able to get my car checked in and shuttle me to a local place to hang out while I waited for service to finish and back to the dealer. Appreciate all the support from Mariane for my last warrantied oil change and I will definitely be coming back in the future because of the awesome folks here. read more

I recently spoke with a sales representative on the phone, Nate Andish, at Dublin Hyundai to inquire about placing a pre-order for a new Palisade. He informed me that I could put down a $500 deposit toward a vehicle that would be arriving at the dealership. However, when I asked whether the deposit would be refundable if the deal did not go through, he rudely stated that it was not refundable--citing that customers who back out are not serious and end up wasting his manager's and the dealership's time, then he hung up on me. I found his response and attitude to be unprofessional and concerning. As a potential customer, I believe it's reasonable to ask about refundability before committing to a deposit, and being met with defensiveness was disappointing. Based on this experience, I would be cautious about doing business with Dublin Hyundai's sales team. read more

We purchased a 2024 GV80 from this dealership on 9/21/23. [[HIGHLIGHT]]The communication with the service department had been abysmal from our very first servicing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Repeated phone calls and voice messages go unanswered for weeks on end.[[ENDHIGHLIGHT]] We love our vehicle but greatly regret purchasing from this dealership. I would avoid this dealership at all costs. read more

Me and my wife went to request a quote for a new car. The lady that showed us the car mentioned that they can't make competitive offers to customer that are not from the area because of Hyundai corporate policy (we drove 1 hour to get the quote) . Then she went to talk with her manager. When the manager came up to us he didn't even introduced himself. When I asked for his name he introduced himself as Manuel. However, from the webpage we saw that his real name is Will Amiri. So Will Amiri walked up to us and started yelling at us and tried to intimidate us. It got to the point were we were feeling threatened. At the end they didn't even provide a simple quote for the car that they showed us and we drove another hour back. read more

Very disappointed on several levels. 1. They lowered the advertised price online below what I paid the very next day (yes after it was sold to me) after telling me they couldnt go any lower. 2. They acted like they could not remove an anti- theft labeling system that they added to the purchase price as Im signing the papers costing about $400. 3. The salesman wouldnt return a text regarding a 2nd key that I sent before I left the building. Dont bother with this company as there are lots of bettter choices. read more

I had to take my car in for an engine replacement, and Rahil was incredibly helpful throughout the entire process. He kept me informed every step of the way, and thanks to his reassuring attitude, I never felt worried. I truly felt taken care of. He also got the job done quickly and efficiently, without any slack. Rahil took all the stress out of the situation, he's simply the best!! Thank you so much Rahil for all the good work you do. read more

under staffed for sure. I was scheduled to get my car serviced but haven been waiting there for over 30 mins and no one cares to help.

5 Stars - Exceptional Service and Friendly Team! Ron and the entire team at this dealership are amazing. A few months after getting full warranty engine work done at another Hyundai location, my check engine light came on. I showed up here without an appointment, and within 10 minutes they were already diagnosing the problem. In just about 40 minutes, they found the root cause and had a technician fix it right away. Everyone--from the porter to the GM--made sure I was informed and kept me engaged with friendly conversation throughout the whole process. I'm definitely sticking with this dealership moving forward. Highly recommend them for great service and a fantastic customer experience! read more

Update 1/28/25. Marika was very helpful and made sure we got the check back yet it still took a week because Anthony, who I spoke to multiple times, never did anything to start the process of getting us the check. It is discouraging having someone keep telling me they are handling things to find out they never even bothered. If you need anything done at this dealership talk to Marika and no one else. My daughter bought a used car in September 2024 & that experience was good. They were helpful & not overly pushy & got her financing that all worked out. The reason I'm now rating them so low is they charged her license & registration which they should not have as the car has a plate already & it took over 5 calls to finally talk to a person who said they would mail a check back to us for that charge. Now it has been two weeks since we were told that and 4 more phone calls again to get a status with no updates. I have talked to somebody twice on the phone who said they would call me back with the date the check was mailed and I have left two messages and I have never received a call back with the status. We even offered to drive to the dealership to pick up the check but were told finance would probably not notice the note saying we were coming in and they would mail it anyway. read more

I got my 2025 ioniq 6 from here. Lauren was a great salesperson and ensured that I got the vehicle in amazing condition. Lauren was also great to talk to and was always nice and helpful. I couldn't have wished for a better sales experience when getting my first car! read more

Great Car, When You buy the car at Hyundai Dublin with all the bells and whistles, such as an extended 10 year warranty, 7 year maintenance , Insist that they will sell you a spare tire with the car ( it is worth every extra $$) , definitely a thing I overlooked. I found myself in the unlucky place of having a flat at night which made me grumble with disbelief. It is essential for the reliability of this fine 2025 Fanta Fee, especially when driving down the gravel road in any of the National parks. The person who delivered the New car to my home 25 miles away was very pleasant and appreciative. read more

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Mariane was so nice! Helpful and welcoming even with my most basic questions. Very patience and helped me through service I was putting off. I will be sure to come back next time I need my car worked on. read more

Came here to get a car that was listed on their website as a "deal". No, they said, we don't have that deal and quoted me 3x (three times, guys) the price listed on their website. read more

Dealership experience is terrible. Especially since it's a Genesis dealer on top of that. I've had poor experiences here before years ago not being able to test drive a genesis without doing a credit check and being told to test drive a car somewhere else and come back. This time I made an appointment to test drive a used Genesis gv70. They had an hour prior to my arrival to find the keys for demonstration. I showed up and they couldn't locate the keys. 30 minutes of my time and they still couldn't find the keys to a vehicle on the front row that just came in a day or so ago for sale. They never called me back or sent a text or email. I knew from the start but I thought I'd give them a chance. "Don't buy a Genesis vehicle unless you have a dedicated standalone showroom in your area" Needless to say, I went next door to Volvo and bought a XC 60 instead! Couldn't be happier with the Volvo experience of customer service. read more

I bought my car from this location a year ago and went back to service recently. Marianne was the one who helped me. She was very thorough and easy tocommunicate with. I received the services I needed in a timely manner read more

Been having BlueLink issues for the past 3 months. No online support or local Hyundai dealer could solve it. Dublin Hyundai fixed it in less than 2 hours. read more

Do not bring your car to their service department if you value your safety. Purchased a Certified Used Kona a couple years ago from here, and while they said it passed their multi-point inspection, upon delivery all 4 tires were shredded and yet it somehow slipped through. When I pointed it out to the sales guys and manager, they seemed pretty embarrassed but to their credit immediately ordered me a new set of tires. Fast forward 2 years later and figured I'd give their service department another chance so I took in the Kona for the annual inspection. I mentioned there was a squealing noise from time to time, and I think even a car novice could tell you the first thing to suspect would be the brakes. Upon initial inspection they said the brakes were fine and up to spec. As the squealing noise became more consistent over the next few weeks I brought the car back in and now they're telling me the inner brake pad was below spec and needed to be replaced. When I asked how this wasn't caught 3 weeks ago, I was told "Sometimes they miss the inner brake pad." (!!!) It's mind boggling to me that something as important as tires and brakes could be glossed over so easily. Needless to say I'll be servicing my Kona elsewhere from now on. read more

Dublin Hyundai - All 4 wheels were shredded and not caught during the "inspection". - Car Dealers Near Me - Dublin, California

Billy was knowledgeable, professional, and efficient. I highly recommend him and Will absolutely use him again next time I'm in the market for a car. read more

Amazing service by Amir, service department~ Took my car in at 8 AM and able to get it back by lunch time. read more

I was able to get an appointment within a week for service. Glad that we can take care of everything via texting. Rahil was polite and service as fast. Overall good experience. read more

I recently took my car to the Dublin Hyundai Service Department to address a rattling noise coming from the steering column. Based on my own research, I had already identified the likely cause of the issue. I chose to bring the vehicle to the dealership not only to resolve this problem, but also to take care of two outstanding recalls at the same time. However, when I arrived, the service advisor told me the issue couldn't be addressed without first performing an expensive diagnostic analysis. Although I wasn't thrilled about the added cost, I agreed to it because I was led to believe it was a necessary step toward getting the repair done that day. What I found extremely disappointing--and frankly, unethical--was that I was never informed the repair wouldn't be completed after the diagnostic. If I had known that upfront, I would not have agreed to it. They should NOT have done the diagnostic unless they intended on fixing the problem on the same day!!! To make matters worse, my car was returned nearly four hours later than promised, and the service department did not honor a coupon I presented at the beginning of the appointment. My primary reason for bringing the car in was to ensure that specific issue was resolved. Not only was the problem left unaddressed, but I'm also now out the cost of the diagnostic. At this point, I've decided to eat the cost and seek repairs elsewhere. I don't feel confident that this dealership has my best interests in mind. read more

This review is a bit long because several things happened - First, the good: we recently leased a vehicle with Dublin Hyundai and the leasing experience was quite positive. We were able to negotiate the deal remotely via texts and emails and the process was pretty smooth and pleasant. We signed the paperwork remotely as well...and this is when the problems began: Now, the not-so-good: 1) The dealership somehow managed to misplace both the keys of our vehicle so we could not drive over to pick it up. They had to order a new set of keys for us and it took about 5 days to receive one of the keys. The dealership offered to deliver the vehicle to us as a curtesy, which we appreciated. The delivery happened on 10/04 afternoon. The salesperson informed me that the second key would arrive 3 days later (10/07) and he'll forward it to us. He also promised to call me 'in an hour' to provide me with a code needed to program the vehicle. He eventually called me with that code on 10/10 (6 days late). 2) Since we didn't have the code, we were not driving the car (didn't know what exactly the code was for and didn't feel comfortable driving yet, in case it was for something crucial). On 10/08 and while still waiting for the code, I noticed a torn flap hanging down from underneath the car and contacted the salesperson. He replied the next day saying that since the car was in our possession for a few days and undercarriage was not covered by the warranty, there was nothing they could do. I explained that we have not been driving it (still don't have that code) and gave him the mileage as proof. He checked with the management and got back to me with the same reply adding that the car underwent a full inspection before it was released to the drivers who brought it to us, and was in perfect condition. We went back and forth via texts over the next couple of days about the tear, the second key, and the code. Finally on Friday 10/ 10 he gave me the code. He also promised that one of his managers (either sales or service) would call me back. But as of today, 10/12 no-one has bothered. 3) Yesterday, 10/11, my husband went under the car to take a closer look at the damage and while there he noticed that some of the screws securing that part were loose enough for him to unscrew with his hands. Our conclusion is that the part was either tampered with (for whatever reason) or that during the inspection, the technician saw the tear, tucked it in so it was not visible from outside, and released the car, probably because the replacement part costs ~$400.00 (I checked with the parts department). Eventually, gravity must have done its job and the flap fell out. 4). We still don't have the second key and the salesperson stopped communicating with me. Thank you for reading to the end but I would definitely stay away from this dealership in the future. read more

Rahil Abed is great. Very patient and responsive. Walked me through different options for regular maintenance and then was able to get the service done faster than expected. read more

Where to start. Well, I was hesitated to drive to Dublin because my first service at Fremont, which is five minutes away from my house, the service is good, but the service advisor was OK. He didn't explain How is my service went so my experience there was bad. But my Ioniq 5 had a recall and needs maintenance so I had no choice but to go to Dublin. However I made the right choice bring my car there for service. Mariane Urbino who helped me with my car service maintenance did an amazing job explain and great customer Service. Her detail on my car was on point. This is the reason why I would not go anywhere but to bring my car service to the Dublin location. And Mariane Urbino again great customer service. This is the reason why I would only take my car there for service. Good job! read more

This morning was my first service appointment at Dublin Hyundai. Huge thank you to Rahil who helped throughout the process. It was a pleasure! read more

I cannot say enough about my service representative, Mariane. Whenever i need to bring my vehicle in or have a question, she is very quick to respond and get my car serviced in a very timely manner. Great communciation and exceptional experience each and everytime! read more

Unfortunately, after I gave this dealership a 5-star, I need to take it down to 1-star. This is my second vehicle through Dublin Hyundai in the course of one year (and my 5th Hyundai lease in 3 years), but I have been very disappointed on how the latest one turned out - I leased a Kona Electric and I assumed it is a fast charging battery (10% -80% in 18 min), but it is not. The dealership failed to inform me (the sales person seemed unaware) and when I discovered that it take over 50 min to charge from 28% to 80% (which is even slower than even what Hyundai advertises once I looked on their site), I attempted to speak with the manager but he did not bother to call me back and try to find some form of a resolution. Very disappointing both from Dublin Dealership and Hyundai. read more

Dublin Hyundai - Charging Time - Extremely slow. - Car Dealers Near Me - Dublin, California

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What can i say , The service dept @ Dublin Hyundai is amazing . Marianne is amazing advisor she kept me i formed about my vehicle . The experience is top notch read more