One roller of garage.door came off the supporting bracket. Technician Russ Palmer gave me the…read moreoptions.and prices. Russ finished job in less than 20 minutes once the decision was made by me. The process was very straightforward and professional.

When there's a problem with the garage door on Sunday, I called Mesa whose number was posted on the…read moreback of the door. Surprisingly, a live person responded; representative Jihann (?) was very helpful and got me the earliest appointment, for Tuesday the 28th. This morning, the Mesa Service Technician Eric Parra came and evaluated the whole door. He took the time to explain different options like fixing the door vs getting a new one. Based on my interaction with him, I would say Eric is an excellent professional.

Service and replacement of: 1" Steel Center Bearing…read more 1" Steel bearing Galvanized Spring .218 x 1.75" ID (LW) Left-wind galvanized garage torsion spring Galvanized Spring .218 x 1.75" ID (RW) Right-wind galvanized garage torsion spring End Bearing Plates (Pair) From the moment I called to set the free inspection everything was handled with professionalism and courteousness. This morning the technician arrived on time, and was ready to answer all my questions and provided several options. (Jesus M. was open to my questions and had answers to my concerns.) He did his job in a timely manner and at the end provided suggestions for us to maintain the garage working better. I appreciate all the time Jesus took to make sure I felt confortable with the repairs and cost of the repairs. I highly recommend AGD. I will definitely continue to do business with AGD as they offer yearly maintenace services for a low cost.

Victor was extremely professional while remaining very friendly and efficient. Definitely recommend!read more

John and Guy are the goat. Will only be using them for anything garage door related. Superior…read morecustomer service. Extremely skilled and did quality work in a quick manner. My spring broke, came in same day, replaced both springs like a champion. No fuss no issues. Just straight craftsmanship.

reliable and quick. reasonably priced. they were out same day of my call and then replaced my door…read moreand motor 1-2 days later. took two hours. super efficient. would recommend.

We have a home that was built in the early '90s. Crazy to say that was a long time ago--boy, am I…read moregetting old. One late Saturday afternoon, I opened the garage and came back inside. When the garage door closed, it made a very odd clanking and rattling noise as it slammed shut. It turns out one of the springs snapped from repetitive use and general wear and tear. The problem now is that the garage door will not open or close without some major assistance from yours truly. Lol. So I sought out a garage repair man who could make it out at the earliest timeslot. Guy at Urban Garage Door was actually my first call at Urban Garage Door Repair Services. He asked some very specific questions regarding the garage door, made a quick assessment over the phone, and scheduled me for the next day early in the morning at 7:30 AM--on a Sunday. Crazy how fast he was able to make it out, and I was very appreciative of that. He arrived exactly on time, with a text message 30 minutes prior to let me know he was on his way. This is very professional and appreciated, because who doesn't want an update--especially on an early Sunday morning while you're making breakfast for the kids? He got here, was very professional, made a quick physical assessment of the situation, and gave me a finalized estimate in person. The estimate he gave me on the phone was very accurate and matched very closely with the in-person assessment. He made quick work of the situation and took care of the broken springs in no time. He also let me watch and explained the process to me as he was repairing the garage door. This was simply awesome. Now, I'm not going to go ahead and repair a garage door myself, but it was nice to have a clear and concise explanation of what he was doing and his rationale. It was quite enlightening and educational at the same time. YouTube, here I come--maybe with a bit fewer fingers. Lol. This review is getting quite a bit long-winded, but I was extremely satisfied with the service and will be using him in the future for my garage door-related needs. He was courteous, on time, and very upfront regarding the cost of the repair. Would I recommend? Absolutely yes. No reason to shop elsewhere.

Scam scam scam. Charged me over $300 almost $350 and just recalibrated the coil springs. I was…read moreuneducated about how to fix the garage and they took advantage of that. My garage still does not open or close with the motor. I was forced into paying because he worked without my consent. The guy was rude as well. And then he told me without the company he would do it for cheaper so he said he will come tomorrow to do the rest and to pay him under the table. The guys name was Or. Update: They refunded me. Update 2: They are threatening to sue me for writing my honest review and experience of their business.

I can't recommend Door Depot enough. My garage door wouldn't open on a Friday night, and since I…read morehad no other way to access my garage, it was a stressful situation. I called several companies, and unfortunately most seemed more interested in taking advantage of the urgency than actually helping. Then I called Door Depot and spoke with Debbie. She was incredibly friendly, honest, and straightforward. She clearly explained the pricing for a Saturday morning service call with no surprises or sales pressure. Debbie and her husband, Bud, arrived as promised, and within less than a minute Bud had diagnosed the problem. He had everything repaired and working properly in under 30 minutes. What impressed me most wasn't just how quickly he fixed it--it was their honesty, fair pricing, and professionalism. Door Depot is a true family-run business that takes pride in doing quality work and treating customers right. Bud is knowledgeable, efficient, and clearly knows his trade. If you're looking for a garage door company you can trust, skip the big companies and call Door Depot. You'll get honest service, fair prices, and people who genuinely care about their customers.

I don't write many reviews, but the team at Door Depot, especially Debbie, deserves all the praise…read morein the world. After a stressful week dealing with ongoing medical issues in our family, our garage door suddenly stopped working. I called Door Depot and spoke with Debbie, who immediately put me at ease with her compassion and professionalism. She let me text over a photo of the issue, diagnosed the problem over the phone, and scheduled someone to come out the very next morning! Josh (the technician, not me) arrived early and took care of everything quickly and efficiently. The entire process from initial call to completed repair was seamless, fast, and handled with true care. Debbie's understanding and kindness were above and beyond anything I've ever experienced with a home service provider. Door Depot isn't just a trusted local business ... they genuinely feel like a friend and a neighbor. I'm deeply grateful for their support during a tough time and will absolutely turn to them for any garage needs moving forward. Highly, highly recommend.

It's Saturday afternoon and you hear a loud bang coming from the garage. My husband was still in…read morethe car when I checked in on him and asked if it was the garage door spring. It was. You see friends, after 15 years of home ownership, my garage spring snapped. Just one though, but both needed to be replaced. I tried to open the garage door but it would not budge further than a foot off the ground. We tried to manually open it and it would not budge. I started a Project on Yelp and asked for quotes from nearby garage door specialists. Yelp put me in touch with 4 different vendors vying for my business. I let each know what it was that I needed and they reached out. I answered a few questions and waited. Seraj Garage was available immediately, if you can believe it. He let me know the cost of replacing one spring versus replacing both. Basel was about 30 minutes out. He arrived on time and got to work. He finished within an hour and I now have a working garage door again. He left for another job after finishing mine and it was already after 7 pm on a Saturday! Thanks to Basel and Seraj Garage Door for such prompt service!

Outstanding service. Twice now he has come out to my home after normal business hours--once on a…read moreweekend for a broken cable and again after 7pm on a weekday for a broken spring. Both times he showed up the same day and even postponed his own plans to get my garage door working again. His attention to detail and pride in his work are rare. On one visit he tested different weather stripping options, wasn't satisfied, ordered a better fit, and came back to install it--even though the temporary fix was already working fine. He's knowledgeable, honest, and never pushy. Previously he mentioned the springs might need replacing soon, and this time noted some roller wear--but left the decision entirely up to me. The responsiveness, quality of work, overall pricing and customer care far exceeded my expectations. 5 stars for quality, timeliness, knowledge, and attention to detail. This is the kind of professional you confidently refer again and again.

Garage Door Hero has been my go-to Garage Door company for several years. They have installed and…read morerepaired Garage Door Openers for several of my properties. Recently, I had to replace 2 Garage Door Openers in my apartment building and Garage Door Hero came through again. They came the next day and installed really nice Garage Door Openers at a really great price. Thank you again for helping me out!

Judy at the front desk was excellent. She was friendly, professional, and honestly the main reason…read moreI decided to call back. Before scheduling, I explained that my torsion springs weren't broken and that one garage door cable had simply come off the drum (I had removed the other cable while troubleshooting). Judy even checked with Brandon, the owner, to see if they could provide a ballpark estimate based on that information. Brandon declined to provide any price range over the phone, explaining they first needed to determine why the cable had come off. I completely understand that unexpected issues can change the cost, but I believe customers should still be given a reasonable ballpark estimate based on the information provided, with the understanding that the price could change if additional problems are found. Refusing to provide any range at all doesn't build confidence or trust. The repair ended up being rewinding both torsion springs and reinstalling both cables. No parts were replaced, and I was charged $275. In my opinion, that felt expensive for the work performed, especially since I had already described the issue beforehand. Whether others feel it's worth it is up to them, but I would have appreciated knowing what I was walking into before scheduling the service. Isaac was polite, professional, and did everything he said he would, including lubricating the door and springs. I have no complaints about him personally. After the repair, my Genie opener wasn't operating correctly, and he mentioned it could be a burned-out motor or bad motherboard. I was comfortable handling the opener myself, so I was fine wrapping things up there. As it turned out, after I adjusted the drum tension and reset the opener's travel limits, everything worked perfectly. That said, not every customer is comfortable troubleshooting or reprogramming an opener on their own. At a $275 service charge, I think taking a few extra minutes to help reset or troubleshoot the opener before suggesting a more expensive issue would go a long way toward creating a better customer experience. Overall, my garage door is working again, and I appreciate Judy's excellent customer service and Isaac's professionalism. My disappointment is with the company's lack of pricing transparency. Customers deserve a reasonable expectation of cost before scheduling a service call, especially when they've already provided a clear description of the issue. That's the kind of transparency that builds trust and earns five-star reviews.

In a world of mediocrity how often do you see a five star rating, especially for one that provides…read moregoods & service that doesn't involve food? I'm not keen on all the shills & 5 stars ratings for businesses that are really mediocre and a look at my reviews shows I am as critical & demanding as any professional reviewer; thus you can be certain you will receive superior quality service and goods from Sunwest Garage Door of Anaheim. Extremely capable, competent, professional, polite, & efficient technician Phil, his trainee Victor, & office staff Gisselle & Reece (sp?) made the replacement of just part of the segmented garage panel pleasant, yes, pleasant. I highly recommend the company and the people with whom I interacted. Note, no, I have neither a business interest in nor a relative working at Sunwest...though I wish I did have have the former.

Hate leaving a negative review, especially because this business was recommended by a close friend,…read morebut my experience- after today after being a customer since 2016 was absolutely horrible -high way robbery. My two car garage door was dragging up and coming down hard. The tech told me I needed a complete restoration to save the life of the motor. Quoted me $1,700 to what I learned now was to replace the cables and rollers. It was not the service he claimed to perform. I was concerned about the cost- researched online for the repair he recommended but found nothing that came close to the $1,700 quote. I decided to check in with my contractor after I authorized work, he questioned the tech about the cost of service over the phone. I sent my contractor a video of the service tech said he performed. Contractor told tech parts would be at the most $300. So Sunwest was charging me $1,400 for labor??? That's just unethical! I'm attaching their "bill of sale" that simply lists the condition of my garage door -not the work they claimed to be performing. On top of the ridiculous up charge the vendor never offered me the least expensive repair option of around $500 that's listed. I again questioned the cost and expressed that I could possibly get a new door for that much money. The tech went as far as telling me a new door, after Covid and prices rising, would cost me $6k. My contractor said he would get a complete new system installed for under $2k. In the end I refused service and asked them to restore my garage door as it was. The tech got his boss on the line and asked me to talk so we could come to some sort of discount. I refused to do business with them. And when given clear proof of their wrong doing they walked away without charging a service fee I thank my contractor who saved me from this scam of a company who in the end apologized for the over charge and didn't charge me for the mediocre job performed.