Just moved from WA to AZ. The AC in my daughters Honda Fit decided to stop working in 110 degree temps. Earnhardt was able to get this analyzed and rectified quickly. Special thanks to David who gave us status updates and oversaw the process. read more

I bought a car less than a month ago from this place just for the engine to seize. Now I can understand if I was able to do an oil change but I wasn't. They added oil to make it seem like it was my fault so the factory warranty would cover it. All in all they have very bad customer service and if I could give them negative 5 stars I definitely would. read more

I originally came here to "look" at a car, but I met a guy named Tom Daniels, he definitely was genuine and not a high pressured salesman. Tom was like a friend, considerate, and I felt so comfortable I ended up buying a car on Sat 2/24/2018. There was no high pressure sales whatsoever. Then onto finance where I met a guy named Kelly Parker in finance, he was also very legitimate, he found the best financing for me, figured it out and really got me beyond what I expected. This place is top notch, I had a great experience and I came away from this dealership way beyond my expectations. I went there to look, not buy, and they made it happen. I really appreciate everything they did. Take the time, go to this place, you will amazed and they will exceed your expectations. Thanks fellas! read more

Marcelino Chavez was awesome in helping us find the car we were looking for. I contacted them on-line and asked about a certain car they responded immediately. The same day I went in test drove the car and started the process of buying and within 2 hours we were done and out the door. They provided a no pressure & no stress car buying experience for my family. We will look forward to buying more vehicles from Earnhardt Honda in the future. They also noticed when I took it in to get the window tint that there was a little ding in the door and they were going to buff it out for us and when they looked at it they noticed it was a small dent also so they took it to the body shop to fix and gave us a rental to drive. They really went above my expectations! Thanks Earnhardt Honda staff and service. read more

Got $60 stolen out of my middle console here! I normally don't keep money in my car. However, I went on a field trip with my son and didn't want to take the cash with me (because it was money to pay my other sons daycare). I completely forgot the cash was in the car until after I took my car in for the oil change and went to the daycare to pick up my son. Got to the daycare and remembered my cash was in the middle console- Went to take it out and pay the sitter and the $20s were gone.. and in return I was left with $1 sitting in my console. I did call the manager and ended up getting my money back - however, I don't want to feel that shady people are digging and snooping around in my car. read more

I am absolutely astounded by the level of customer service I received from Balmen at Earnhardt Honda, he is the best! I went in with an idea of what I wanted, he showed me 3 vehicles and I was able to make my decision in minutes. He was able to give me detailed information about the vehicle and my options for buying or leasing. He truly made the whole experience of buying my new vehicle so pleasurable and comfortable, didn't feel pressured at any time during my visit. Highly recommended and I will only be going back to him and earnhardt in the future for my next new car! read more

On May 8th, during a cross country road trip, the air conditioning in our 2015 Honda CRV failed about 200 miles into our trip. Since we were driving through the desert in 105 degree weather, it was imperative that we get the system serviced and/or repaired. Diagnosis by a local mechanic determined it was a compressor failure and he recommended we go to the nearest Honda Service to have it replaced. That was Earnhardt Honda in Avondale, Arizona. We called that afternoon and made an appointment for the next day. The Assistant Service Manager, Karyn Hatch, immediately took over our cause. We were hopeful that we would be on our way by mid-afternoon. However, the replacement compressor itself failed once the system was recharged and tested. The next available compressor would not arrive until the next day. Karyn obtained a loaner car for us, at no charge, and assured us that we would be good to go the next day. The second compressor worked like a champ and we were on the road by 1 PM. The level of caring and concern exhibited by Karyn and her technicians was above and beyond what one would expect from a dealership from which we purchased the vehicle, but to be treated with that much care, having never before been in that dealership, is a high tribute to the professionalism and concern for the needs of Honda customers that should be emulated throughout all dealerships. We commend Karyn and her staff read more

I had an amazing experience at Honda! Everyone was so helpful and friendly, especially Elijah. Definitely recommend going to him, he got me a great deal. He gladly answered every single question I had and did his best to get me a great deal. read more

Much better time experience with the Earnhardt team I was able to receive help from Austin and was excellent! Glad he could get things corrected to provide a better experience, much appreciated! The sales team who helped me hasn't reached out yet, hopefully they will to see what happened. read more

Great experience! Joel Langer was honest, to the point and sincere in the entire process of getting my wife and I into the vehicle we sought. Highly recommend him and Jesus, the financial manager that helped us through the final process. read more

We bought a car and we didn't see that the car had scratches. The car is a 2022 civic sedan, which we expected to be perfect because the car is brand new. We found out that it had scratches and had to set up an appointment so they can fix them. We took it there and one of the scratches was fixed and the other wasn't even touched but we told them about both. We had to take the car there again and we live 3 hours away so we have to get up early and go. We waste time and money just because they didn't check the car before they sold it to us. We got there at 8:30 and the person that helps us didn't come down until 9:15. When he finally came down he took the car and it took 4 hours for them to finish. When it finally was done I went to see the car and it had another scratch that wasn't there before. We told the guy and he said that they couldn't do anything. We would have to go to another place to get it fix. We don't have the time to be going up and down to places so they can fix the car. We argued with them that they should paint the whole car over again and they said that they couldn't. We got mad because we are buying the car brand new and we expect it to be perfect. They didn't check the car before and we have to go to different places so it can get fix just wastes my families time. We left the place because they were helping and we have to get back to our business that is 3 hours away. We were leaving and we got a call to come back that they can help us, we go back and they couldn't give us a rental car so they can send the car to the agency so they can fix it. We wasted more time in coming back just for them to not be able to fix it. The new scratch was not there when we took the car. My family and I checked the car for all the scratches and that one was not there. That means that the paint isn't good or they did the other scratch when they were fixing that one after that they said they couldn't fix it. They wasted our time just for them to tell us they couldn't help us in something they did. read more

This correspondence shall serve to memorialize that i had a terrible experience with aman Gill at Earnhardt Honda last week . I have a 700 fico score and aman told me that my interest rate was going to be a outrageous 17 percent, i immediately left this predatory dealership and I have reported aman Gill and Earnhardt Honda to the FTC for fraud and illegal business practices read more

Julie Spickerman is amazing! From now on I will be coming back to have my car fixed. I really appreciate the comfort from walking in to the end of having my car serviced!!! -Julian read more

Bought my first car here. Great price, great car. I wish I would've bought my second car here too instead of going to Nissan. This place has awesome customer service and they will find the right car at the right price for you. read more

Just a note to give commendations to your employee Johnny Dorscht in the Mred Department. He was excellent , attentive and knowledgeable. He made a usually harrowing experience quite please. Please give him our thanks. read more

We came in looking to purchase a used vehicle, but unfortunately the one we wanted wasn't available used. Elmer Morris was working with us, he was extremely friendly, flexible, and accommodating. Even though they didn't have the vehicle we initially wanted, he showed us a variety of options and consulted us on our needs. We ultimately ended up leasing a brand new Honda Civic. The vehicle is a dream and the lease agreement is exactly what we wanted and within our budget. Elmer answered every single one of my many questions with patience and ease. We never felt rushed, or like we were making an uninformed decision. It was a very positive experience from the moment we walked into the door. Thank you Earnhardt Honda & Elmer Morris, we'll definitely be back if we need another vehicle and cannot recommend you all enough. read more

So happy with my new purchase come see Jose Melo, great guy he really helped me and I must add this is the the second car he sells me in 2 years, come see him I highly recommend him. read more

Just hit my second year owning my Honda and I always have great experiences with the service department! thanks so much guys!

There are exactly 2 honest people working at this dealership, Jeff Alfeche and Ben Tseng. Ask for one of them when you arrive, and if they give you anybody else, Walk-out!!! Tell them you just remembered you had something cooking on the stove and walk out. Consider yourselves warned. You could also try calling and asking for Ben Tseng or Jeff Alfeche AKA "Mr. Chow," then schedule an appointment with one of them. The operator will play dumb sometimes and pass you off to another, less honest rep. Just decline and call back later. The first sales rep I met with was arrogant and pushy. Then I found Jeff and Ben who were very respectful and professional. In a separate incident, midway through negotiating my deal with Ben, some slimy manager came out to my car while I was driving away and he tried to swindle me into using Honda financing, so that he could sell the car that day. That manager suggested I use Honda Financing, then refinance with my preferred lender. Bad idea. By-the-way, Honda Financing strategically offered me the worst interest rate for my loan out of all of the lenders I spoke to. And the rate offered by Honda Financing was 44% worse than the best rate I got from Bankers Trust in Phoenix, AZ (tel: (602) 224-2026, Danielle, VP). Jeff Alfeche AKA "Mr. Chow" was very professional. He answered all of the many questions I had. He allowed me to test drive a vehicle a number of times until I was comfortable moving forward with my purchase. He found the rare configuration of vehicle I was looking for. Although Jeff's manager did not offer a competitive price at first, Jeff and Ben were able to compete with the best offers I had at other dealers in the area. I bought my car with Jeff Alfeche and Ben Tseng. I highly recommend them both. I have the exact opposite recommendation of the other sales reps and managers of this dealership. One last warning. This dealer puts a tracking device on all of its vehicles called SVR Pursuit, and then they charge you a premium of $999 for the tracking device, which you may not need. In my case I also did not want a tracking device on my vehicle. When negotiating your deal, ask if there is an SVR Pursuit tracking device on your vehicle. I asked that the one on my vehicle be removed, and that the price be adjusted down. You May be able to do the same. If you call other dealers in the area you will see that they are priced about $1000 less if they do not install a tracking device. Note that if your car has HondaLink, you can locate your car with that technology already, so depending on your needs, the SVR Pursuit tracking device may be redundant and costly to you. read more

Kathya was extremely helpful and was able to get me and my roommate into new cars today! She's awesome in every way!

So I called in for tint service due to someone trying to break into my car and when I bought the car it had lifetime tint warranty. I spoke to a representative who set up my appointment and I explained the situation to her she said it wouldn't be a problem and there would be no cost. When I brought my car to them the service representative said "it's going to be $70" I explained that I spoke to someone earlier and made an appointment and she didn't tell me there was going to be a charge if I knew this AHEAD of time I would've never made an appointment I would've gone to another tint place for a cheaper price. Horrible customer service and they wasted my time they need to work on communicating the fees to their clients before scheduling appointments and telling them it's going to be free. read more

I had an appointment for a wheel alignment on a 2018 Honda. Glenn Cabel, Service Advisor, told me it would be completed in two and one-half hours. After waiting two and one-half hours I ask Glenn Cabel for an update on my car. He said that he would get it in shortly and once they started on the alignment it would take about twenty minutes. He explained they were very busy. I replied that since they were so busy and I had already waited the required two and one-half hours I would just take my car and leave so they would have more time to work on other peoples cars. And I did leave. This was not COVID Related. The is related to NO CUSTOMER SERVICE. I tried to talk to Karen Hatch, Service Manager, and she was unable to talk because she was on the phone with other customers complaining about the lack of service. read more

I had a good experience with the actual purchase, HOWEVER very disappointed that I was sold a car with a bad battery! I went out of town with confidence since I just made this purchase 3 months ago. We are ready to head to my daughter's softball game and the car would not start! I call Earnhardt Honda to see if we can get a refund on our new battery purchase and they said No because it falls under wear and tear! ABSOLUTELY RIDICULOUS! for this simple reason I will never purchase from here again! read more

Buying a car from Elton at Earnhardt Honda was a great experience. My wife and I did not feel pressured during the entire interaction. Elton was very educational on the Lease program that we went with, at least for the first car. Manager Austin, also made sure that we were taken care of throughout the entire transaction. We were so pleased with the service that we ended up purchasing a used car for my 17 year old daughter. Oh and I cannot forget to mention Double G in the business office. He was very personal and a ton of fun. I will definitely go back when I'm in need of another vehicle. Thank you Earnhardt Honda. You have customers for life!! read more

Mark Crump and Ron Sedakis did such an amazing job getting me into my new car! They worked with me and my limited credit/budget and did everything they could to help me out. I absolutely appreciate everything they did and I couldnt have asked for a better team to assist me in this process! Thank you guys so much!! 10/10 would recommend to anyone trying to get into a Honda. read more

I referred my dads mom to get an suv from here and the process was so fast ! kathya was such a huge help and we definitely couldn't have done it with out her . we will be coming here in the future ! read more

We recently purchased a 2016 Honda Odyssey from Alex Brown at Earnhardt Honda and I can't begin to say enough good things. Alex was very patient, friendly, informative, and accommodating throughout the entire purchasing process. Buying a car can be very stressful and frustrating but our experience at Earnhardt Honda was exactly the opposite. It is very obvious that this dealership does not operate under high pressure sales and customer service is a priority to them. I would highly recommend giving Alex a call if you are looking to buy a vehicle. read more

We just bought a 2019 Honda Civic Sport. We weren't in the market to buy anything as of yet, but in the near future. We were greeted by the Receptionist who was very professional and very kind. She immediately called Ben Tseng to come and answer all our questions. Ben was wonderful, he was polite, professional and very patient. He definitely listened to our story and without applying and pressure whatsoever, he was able to show us a few vehicles and explain all about them. He let us take one for a test drive. Anything we asked him, he had the answer which put us right at ease. After our test drive, we asked him if he would figure out what our current car was worth, so we could plan out a good time to buy the new Civic. He came back with every option for us and consequently made us a deal we could not refuse. We ended up purchasing the car that day. Ben was the BEST and we would recommend him to anyone as well as Earnhardt Honda. After this, we were greeted by Mike in Finance. He was so friendly and personable. He and my husband hit it off immediately. Mike was very professional and took care of everything within a very short period of time. We left there feeling confident about our decision and confident that we would not do business anywhere else. I'd like to add that Karyn in Service is also very professional, fun and knowledgeable. She was able to get our car in promptly for the additional items that needed to be put on the car per the purchase agreement. She made us feel like she would take care of us and gained our trust from the start. As you can see, I can not say enough about this place. If you are searching for a car or are just curious about your options, take a drive and go see the crew at Earnhardt. They sold us not by pressure but by kindness, professionalism and trust. read more

Buy somewhere else. This is the worst place for service matters on used cars. My car less than 1 yr old, needed a repair we drove there after being told repair was covered, when we arrived " oh that's not covered"..ridiculous and horrible customer service. read more

Every time I go to Honda (for any services needed) I truly enjoy going because Karyn always makes it such a good experience. The customer service she always provides is always above and beyond! She doesn't know it but she really does make my day every time I have to get my Honda services. Also, today when I went in to get my car serviced I sat down with a car salesman named JR Rodriguez to see if I was able to get into a car that I would be truly happy with (since I got screwed at the Tempe Honda location) and let's just say he made the car buying experience less painful then I thought it could ever be! His customer service was also above and beyond amazing and I would recommend anyone to use him if they needed a vehicle. His honesty was also very refreshing and you can tell he's not just in it for his own benefit. I am SO HAPPY with my purchase from today! Thanks again Earnhardt Honda & to the fabulous employees you have! read more

Recently my husband & I took our 2013 Hyundai Elantra to the service department at Earnhardt Hyundai in Avondale to check out a noise coming from underneath the car. When we entered the bay for service, Heidi welcomed us and assessed our situation. Heidi's customer service and experience is excellent! While waiting for our car to be repaired we talked with Larry, VIP Sales Director. We were interested in learning about the new features of the 2018 Hyundai Elantra. Larry is very knowledgeable and professional. He asked excellent questions. He worked with us providing us with options and the pros & cons of keeping our 2013 Elantra or purchasing a new car. He also answered all our questions and concerns with no pressure. We made the decision to purchase a new 2018 Scarlet Red Hyundai Elantra. We then met with Chester who is the Finance Manager to discuss all the paperwork and sign papers. Chester is so organized and professional. He explained everything so that we understood the paperwork we were signing. Our thanks to the entire Earnhardt Hyundai Team!! Chuck & Chris G read more

After an extremely horrible and sketchy experience at Bell Honda, I went on Yelp and saw that the reviews for Earnhardt were pretty good! I called them on the telephone and was connected with Kevin Warner, their Internet Director. Very very nice guy. We went over all the details of the car lease, because the were having a special. We ended up getting an AMAZING deal on my new 2012 Civic. The people at Earnhardt are amazing. They don't try to screw you over and they give it to you straight. They don't even try to pressure you into buying warrenties or Honda Care. Very easy and painless process. I was there for about 2 hours and then walked out with my car. (Kevin and I had gone over payments, all the details of taxs, and what money we would have to come up with upfront on the phone before we ever walked in.) Know know how some dealerships might give you a quote over the phone and then when you actually get to the dealership they change their tune and try to get you to pay more? Not Earnhardt. They have a special right now for leasing a 2012 Civic for $220 a month with no money down for 35 months. (Excludes all their funny fees) They honored this deal whereas Bell tried to rip me off and scam me. If you ever need anything! Call up Kevin Warner! He'll help you out and making buying a car a painfree experience! read more

Jay Kleiner helped me find a great van! It's a real great ride for my family with 3 kids. Although I ran into some little issues along the way, Jay was there right beside me and took great care of my needs! Joey, the GM also came out to make sure I was we'll taken care of. This is probably one of the best dealerships around if you want awesome customer service and great follow through with the purchase of your new Honda vehicle. Thanks again Earnhardt Honda!!! read more

I've been calling around for quotes from different Honda Dealer Service Departments, as my '07 Si needs a new clutch. My usual dealer was bought out by Autonation, and their quality tanked, and now I'm looking for another dealer to earn my business. It will not be Earnhardt Honda. Every other Valley Honda Dealer I spoke to, gladly gave me a quote on parts+labor, and whether or not they offered financing. The service department didn't answer the first time, so I called back. There was an answer, but it was 30+ seconds before someone came on the line, obviously having a conversation with someone else in the room. When they finally finished talking to said person, she was pleasant enough, but had to put me back on hold almost immediately. When she came back, she said all the service writers were busy helping customers, and can they'd call me back. I reluctantly gave them my number (I work overnights, and was getting ready for bed), and she said they'd call back by the time they closed. That was Saturday morning. I still haven't heard a thing from them. This is very poor customer service, and even if they call at this point, I won't take my car there, unless they offered me a stellar deal. Even then, I'd be reluctant. read more

I have no idea why my 15 July 2014 review is not showing up here (I hope it is not collusion between Yelp and one of their sponsors). here's the gist; in 2012 we bought a new CRV from Earnhardt. I thought I had read all the small print on the sales contract. However, at the last minute the finance guy at Earnhardt said he could offer us lifetime free oil changes on the new car. He charged us $1,338.00. So last month my wife took her car in for an oil change and the service rep said the free oil changes ended after 36 months or 45,000 miles. Went back and checked the contract, and sure enough, service rep was right and we were taken in by the finance guy on the last leg of the transaction. I felt so stupid because I'm a "check the small print" kind of guy...just thought Earnhardt Finance would never risk losing a 30 year loyal Honda customer by ripping them off. (please use your calculator and figure out how many oil changes nearly $1400 bucks will buy!) When I posted this back in July the Earnhardt Customer Service manager posted a follow up below; one of those "oh we're so concerned, please contact me" things meant to head off potential customers who read this site. Matter of fact, I did follow up, called him, he wasn't available and didn't call me back. Also emailed him; no response. 1 August '14 followup: I brought my 06 Minivan into Earnhardt service for a recall fix on 1 August. While waiting in the customer lounge a senior African American salesman came into the lounge and began glad handing customers, telling them he could get them into a '14 model with their trade-in. I spoke up and related my problem to him. This got him engaged in a long conversation, with it all coming back to how he could ease my pain by selling me another new Honda. He, not I, was kind of regurgitating my problem and a nest of sales people all came over after hearing the gist of the conversation. Soon another customer awaiting maintenance began to complain about poor treatment and, to quell the discussion, I advised the salesman that we should curtail this conversation because he must might be driving away potential customers. Inexplainably, he just kept going on, so driven was he to sell a car that day. And no, Austin never came out to talk to anybody, and no he has never bothered to address my concerns. Be careful folks, this place used to be a damn good dealership. Don't know what happened but I'll never buy my next Honda from them. read more

I have been doing business with Earnhardt for years. Every time I have had an issue the service department has made things right. I just purchased a 2015 pilot and the internet sales department (Bonnie Pinnell and the rest of the team.) went out of their way to make sure I got the vehicle I wanted at the correct monthly payments. If you want a low stress customer experience I would recommend Earnhardt every time. read more

My wife and I have purchased several new Honda's at Earnhardt Honda. This week we traded in our 2009 Fit for a new 2016 Fit. With some persistence on our part we got the fair deal that we wanted. Damon Gulley, our sales guy was very helpful in getting our deal done. He had great knowledge of the different options and features of the car and even helped pair my wife's phone to her new car and set her radio stations! If you do your homework and show up to the dealership prepared you can get a great deal done at Earnhardt Honda. We will be back when it's time for our next new Honda! read more

Drove all the way out there. I only head this far west to go to Baseball spring training games. I left after working with an amazing GM (Joey), great sales person (Eric), and a easy to work with finance manager (oops, forgot your name!). A+ all around. Facility is top notch, vehicle selection was excellent, will refer all friends and family there who are in the market for a Honda. read more

Took my car here for an A/C problem and the tech told me it was a leak in the evaporator and would cost $1700 to fix it. Took it for a second opinion and they could not find the leak and replaced two other components for $500. Went back to Earnhardt Honda to get my money back for the diagnostic and they took the car into the shop to reinspect it. Then the service director Chris Szwec took me into the shop to show me the leak swearing on his three daughters that the sniffer they put into the system beeped proving there was a leak. I stood there for 15 minutes and watched as the tech could not get the sniffer to go off while I was standing there. Then they took out a mirror to show me the leak and again could not show me anything. Why a father would swear the lives of his three children on his own incompetence I do not know. I did not get my money back as they believed there was still a leak in the system so they put the car back together and I left. A week later the car started to smell and there was water covering the passenger side of the floor. Came to find out they did not put the A/C drain line back in correctly and it was leaking into the car. Went back to Earnhardt Honda to get the car cleaned and deodorized and Chris kept trying to shift the blame around. I scheduled an appointment to get it looked at but have decided not to go back as they might just break something else. Would not trust these people with an oil change and no one else should either. read more

Be careful of your items especially iPhone chargers. I was about to put a decent review but they should train their employees not to steal. Since you trust to handle your vehicle read more