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    Ebc Brakes

    5.0 (2 reviews)

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    Vehicle Wraps
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    4.5
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    Auto Repair
    4.5
    (11 reviews)
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    Zip Zap Auto

    Zip Zap Auto

    4.3
    (734 reviews)

    I brought my Hyundai Elantra in for an A/C diagnostic because the system was blowing warm air…read more I dropped the vehicle off around 9:30 AM and was told they would "get right on it." I understand shops get busy, this location is "first come first served", and I don't expect anyone to magically make time appear or drop everything to check out the new car. I don't work there and I walked in, so I have no idea what things look like behind the scenes. The issue wasn't that they were busy, it was that the expectations set didn't reflect reality. After walking around the area for about an hour after drop-off, I returned and noticed my vehicle was still sitting in the same guest parking spot at the side of the building where I had left it. By 11:00 (after waiting over 90 minutes/nearly two hours from drop-off) with no phone call update and no apparent movement of the vehicle, I went to the front desk to ask about the status. Shortly after I asked, the vehicle was brought into the shop and I was assured the diagnostic would take "about" 30 minutes. It ended up taking closer to 50 before I got up again to ask about an update. My main frustration was not the diagnosis itself, but the communication and expectations throughout the process. Everyone I interacted with was polite and reasonable, but I was given the same optimistic timeline despite the shop evidently being backed up. If I had been told up front that it would be hours before the vehicle would be moved, let alone looked at, I would have planned my morning differently. I do want to clarify that the issue wasn't attitude or service, it was a lack of clear and realistic communication. Better coordination internally and more honest timelines for customers would make a big difference.

    Very good service, very professional, would recommend to anyone. Older gentleman with tattoos was…read morevery helpful and polite.

    USA Auto Service

    USA Auto Service

    4.1
    (1.2k reviews)

    Mike was super helpful and kind. Great customer service. They changed my oil quickly. I recommend…read morethem big time!

    I came into USA Auto Service for a squealing noise that only happens when my AC is running in hot…read moreweather. To be fair, they did attempt to replicate the conditions, and I chose not to proceed with a full diagnostic at that time because I initially wanted a visual inspection first. After that inspection, I was quoted $1,800 for a compressor replacement by a technician named Gary. What concerned me was the level of confidence in diagnosing the compressor as the issue without a full diagnostic. From what I understand, and based on further research, it's very difficult to definitively determine that a compressor is the cause of a squealing noise without running proper tests under load and evaluating related components like the belt and tensioner. To be clear, I did decline diagnostics initially, but I was still reassured that the compressor was the issue, which didn't feel like a fully supported conclusion. I also looked into pricing, and while compressor replacements can be expensive, most estimates I found for Las Vegas are generally in the $700-$1,200 range (with some variation depending on the vehicle). That makes the $1,800 quote seem on the higher end, especially without a confirmed diagnosis. Part of me speculates if the high quote may partially due to me being a woman, however, I can't confirm this suspicion to be true. I did not move forward with the repair and will be getting a second opinion. I would recommend others ask for a full diagnostic and possibly a second opinion before agreeing to major repairs. After more research I'll be trying Busy Boots for the second opinion, as they have higher yelp ratings.

    Ebc Brakes - auto - Updated July 2026

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