So every time I come to this location I ask for the simplest thing which is extra cream cheese that they charge extra for which is no problem for me if they could complete this task but apparently they're too dumb to get it right because they've gotten that wrong every time I go here and I'm left with a dry bagel. So don't expect much if not anything at all. read more

The biggest issue with this place is the wait time. At 8am, they have a total of 2 people working in front, one helping customers and another making bagels, there are 3-9 people in line at a time and a 5-10 minute wait. This is unacceptable for a place helping people eat before work and must improve or they will lose my business. read more

Good bagels, but not nearly good enough to compensate for the nasty service. Manager today (Saturday morning) was a total d-bag. Oven was down, I get it. But that's no excuse to be shitty to your customers. I'm going elsewhere for my bagel. read more

Just left with my sandwich and am having second thoughts as i witnessed an employee who just walked in and started preparing sandwiches without washing his hands. To top that, he wiped his nose and face with no gloves while he's preparing a sandwich and didn't wash his hands! The assistant manager was standing right next to him and didn't even say anything. Disgusting. Not sure i can ever eat here again. read more

Totally disorganized and waited over 20mins for a toasted bagel today. Systems and processes guys, management needs to cleanup the chaos and confusion around customer orders. read more

The line was so ridiculously long! I was there for 20 minutes before ordering. It appeared that they were short-staffed and had very little selection of bagels available at the time. Not coming back and that is a shame because I love their bagels. read more

Went to go get bagels for breakfast in the morning but upon arriving I was told "what you see is what we have." More than half of the options of bagels were gone... How does a bagel place not have bagels? read more

This review is not for the bagels, but the coffee. It's so good. It's bold, rich and delicate. it stays hot and it doesn't give you a complete crash later in the day. But I still don't get how to play the "flip the lid game." how do you find out if you win? haha..please help! read more

Service was a little too slow - all I got was a salad! Bagels are nothing special either, it's just whatever.

Yum! Fresh hot bagles. The chocolate chip bagel is my ultimate favorite. Great bagel sandwiches also make Einsteins a great lunch spot.

By far my favorite bagel place! The garlic bagel is amazing. I just wish that they were closer to me! The service is always good, I like the line situation where you order then move down the line and pay and your bagel is usually ready by that time. It's just not my favorite when we go kinda later in the morning and most of the baskets are empty. This place is always hoppin, no matter what time! read more

The best bagels in Irvine. Ok, that's not saying much, but they're pretty darn good. As Michael M., pointed out, their service really sucked in the past, but it's gotten much better. Their bagels are a bit on the small side, but then again, so are bagels in NY. The bagels are slightly crunchy on the outside, soft on the inside, and they don't skimp on the "toppings"; their poppy seed bagels, for example, are *covered* with poppy seeds, unlike most of the other bagel places around here, and their sun-dried tomato bagels actually have little chunks of tomatoes in them. The sandwiches are really good, especially the spinach, egg, and mushroom (get it with a bagel instead of panini). read more

Einstein Bagels is our favorite bagel shop; however, the service at this Irvine location is HORRIBLE not to mention the place is always a mess. On the weekends they are out of our favorite bagel "Spicy Nacho" and coffeee no matter what time of the morning you go. The place always seems disorganized and stressful. They certainly need new management who can make sure they are NOT out of bagels and coffee during peak breakfast hours. Mission Viejo Einstien is a whole lot better! They are always stock with our favorite bagel. read more

I waited 21 minutes to get my bagel order. The three people that ordered in front of me got their money back and left very upset because they waited so long. When my order was finally ready the employee threw it on the counter and called my name; no "I am sorry for the wait" or anything. I paid $8 for a bagel sandwich that was not even close to worth it. The customer service is horrible here. The manager instead of helping make the bagels during the backup just stood by the register doing nothing. I will never visit this location again. read more

When you can't quite make it out to "go to breakfast" Einstein's does the trick. They can make you whatever kind of sandwich you want...egg, turkey, or just plain cream cheese. It's always good as long as you're there before the selection runs out. Coffee and fresh OJ is good too. Sit outside and enjoy the weather. read more

Locked in the ever undulating cycle of life far removed from being attuned to one's true self, our spiritual being, we are constantly numb to the awakening that our soul searches to find. The days pass and our lives seemingly take shape yet our quest to answer the question of who we are gets forgotten and overlooked. To ever so slightly break the mold of this downward spiral we find solace in waking up early to start the day here at Einstein. They have a selection worthy for those who have discovered their true inner-being. One's that can see past the other choices of breakfast energy tempting them from every street corner, they will be rewarded to find a new source of revitalizing energy here. read more

O.k. I usually order the spinach and cheese bagel but today I had a toasted blueberry with cream cheese. Yummmmmm!!! Their cream cheese is much creamier than any other cream cheese I've ever had. I'm still thinking about it three hours later. I love this place! read more

I really like this bagel house, and usually frequent here...however the cleanliness is a whole other story!!! The back area(behind the register is disgusting in my opinion and needs a through clean and should always be keep up to par. I understand it is a fast paced place, and with so many things and people moving fast it will naturally get out of control at times, but in my book there is no excuse for being clean! read more

Just left our local store which I've repeatedly slammed for awhile now. WOW big big improvements. Plenty of bagels. Coffee full. Space clean. Smiling friendly staff. Great bounceback from the abyss of customer service hell. Way to go guys! So excited to tell everyone in our neighborhood and all our friends at the JCC that this location is reliable again!!! read more

I just left your establishment on 1:31PM on Wednesday. There was a gentleman taking care of orders and making sandwiches. The manager was on his phone sitting in the dining area. I guess he didn't care about helping customers because he didn't do anything to help the gentlemen in the back. Nobody acknowledged me as I stood there for 7 mins. Not a good job at all by the manager. read more

Very busy place and the service is kind of slow, but the bagels are still good regardless!

I love this place but they prolly mess up my order once every four times. Make sure to check your order and not just "grab and go."

All I have to say is that they have PRETTY DARN GOOD COFFEE... The best!!!!!... The neighborhood blend is my favorite, you gotta try it!....

The best bagel place ever! They have so many kinds of bagels, but if you want to get what you want, go early cause they might run out. But I recommend the chocolate chip, cranberry or asiago cheese bagel..Not to mention that they have the best cream cheese. It's light and fluffy. Too bad it's so far for me or I'd go there everyday read more

Great Bagels but they never have the favorite spicy nacho available, all the staff will tell you is that its the peoples favorite and they cannot produce enough. Need to work on supply/demand issues read more

I hate this place. Yes good bagels but it's always a mess. They are always so slow. What takes so long? Other bagel places like brueggers bagels go so much quicker. Maybe they need to hire more employees or make the store bigger to accommodate those employees. Or streamline ur process. They lose so much business bc no one wants to wait. Wait is always 20-40 min long. If this was amazingly good id understand the line but they are just ok. Nothing special. Only go here if you have no other choice otherwise I'd recommend driving a little further to brueggers or Brooklyn bagel. read more

The bagels are decent but the customer service is the WORST!! They are very unprofessional and should be embarrassed of the way they treat their customers. We will NEVER step foot in this place again. I would rather go hungry then step foot in this place. read more

Every sunday morning, while I still lived in Orlando, we went to einstein for breakfast. This location is the first experience I've had in California and it didn't leave the best impression. I don't know if the menu varies by region, but the variation of bagels and sandwiches were just more limited than what i'm used to. I was really bummed to see the three favourite things I like to get not be available. I was really craving orange juice and it wasn't very good. Plus for my very blah meal, I still paid a good amount of money. I don't think i'll want to come here again but I might go to another location in the area to see if it is more of the same. read more

Their bagels are delicious. There are many different flavors. They send out coupons in the mail and those always have really good deals. The coffee is pretty good also. It can get crowded in the mornings, especially on the weekends. read more

Cons : looooong lines Pros : great selection of bagels... forget about panera bread. Great service. Had the egg whites asparagus thin bagel .. very healthy and delicious. read more

I come here pretty frequently to get bagels, and every time I want to get the lox bagel, but I'm unwilling to shell out ~$7 for it. I had a 20% off coupon so I justified getting it this time. They're quite generous with the salmon and maybe a little too generous with the cream cheese, but that might just be me. Great place to grab food and go; their pizza bagels are pretty good too! read more

This place is full of some of the friendliest employees you'll find. I accidentally got locked out of my GF's place without my cell keys or anything but the clothes on my back. I wandered over to the local strip mall looking for a solution. I found Einsteins bagels next to ATT. I thought I might as wait at the bagel place while waiting for ATT to open so I could FB my GF and get her to open up. While I was enjoying reading the newspaper I was also starving. Smelling all those yummy bagels did me in. I went up and asked for the manager, I got the sweetest girl named Madelin. I told her my situation and asked if I could give her some sort of IOU in exchange for food. Much to my surprise she said she could do that for me. Thank you Madelin for going above and beyond. You made a rough situation totally bearable. I will definitely be a repeat customer thanks to you. read more

Great service and delicious food every time! Amanda, the manager, is very friendly and helpful, as she helped me decide on a new sandwich to try. She manages the employees well, keeping the service all around the store efficient and productive. The employee who was brewing coffee up front was very friendly, even telling me good morning and asking me how my day was going when I was getting my cup of coffee. There was a wait for my food, understandably so with the super long lines. Overall was a very good experience, especially with the morning rush! read more

Kind of pricey for a special bagel, but the lox (smoked salmon) toasted bagel with a smoked salmon schmear is just too good.

Honestly, probably one of the worst bagel shops I've been to. I know Einstein Bros is really famous and well known, and I've heard a lot of good thing about their bagels fresh - they're okay, but the quality is horrible for the price. I went in a couple weeks ago at 7:00 AM; I figured I would be out of there on time for my 8:00 AM final exam. I ended up paying about $6 for burnt coffee and a bagel. I didn't eat the bagel.. Why? Because I decided that after waiting until 7:30 AM (30 minutes of idleness), I wasn't going to wait another MINUTE waiting for a mediocre bagel. Long story short: their service sucks, and their quality is not worth the price. I was never refunded or anything. I will not be attending this franchise again; I am so disappointed. read more

Popped in for a bagel and coffee. It is 7:30am. They are already out of plain bagels. They were also out of regular coffee, you could only get the super dark roast. How do you not keep an eye on something like that? Not coming back here. read more

Great bagels! Good coupons too. Came by here at 11am to get the bakers dozen. 70% of the bagel trays were empty. They won't bake new ones either. Too bad! Going to have to go somewhere else. I guess you come here early or don't bother. read more

It's not easy to get good bagels in California, but Einstein's is the best out here. More important than that is the customer service. I called in an order this morning, and spoke to someone named Jayce. He spoke to me patiently and slowly, even during what is a very busy time of day for a bagel shop, and he used descriptions as if he worked in a fine dining establishment. As someone who has worked in many restaurants over the years, I always like it when someone speaks to me in first person singular, as in, "I do have that available today." Jayce spoke to me like that, which shows me he has a personal stake in this establishment, and that he takes a lot of pride in his work and in the business he represents. Keep up the great work! read more

Bagels are generally above average, but if you value your time and want any kind of customer service go elsewhere ! Slow and really poor attitude on the part of staff, I spoke to the manager and it is easy to see where the attitude comes from. They should train the staff at the Huntington Beach location, completely different attitude over there, they appreciate our business. read more

chocolate chip bagel! cinnnamon sugarr bagel! EVERYTHING bagel!!! pure satisfactionn oh, of course with the original or strawberry or tomato (with original :p) shmear! oj: very pulpy, but i don't remember if it's fresh-squeezed or not yeah...so i recommed this :p read more