Not sure what the criticism is really for, but I think the bagels are really good Personal faves are the spinach florentine, ancient grain, honey whole wheat. Honestly, they're all good The sandwiches can be a bit uneven. When they use capers, they can tend to use it by the handful. Same with the huge onions, so be mindful of how much you want. read more

had one of the worst customer service experiences at this bagel shop. From the moment I walked in, the staff acted like I was inconveniencing them by simply placing an order. No greeting, no smile--just eye rolls and short, dismissive responses. When I asked a simple question about the menu, the person behind the counter sighed loudly and responded with obvious irritation. It felt hostile and unwelcoming. Staff was too busy talking to each other in separate conversations. I understand mornings can be busy, but that's no excuse for treating paying customers with disrespect. To make matters worse, my order was wrong, and when I politely pointed it out, I was met with attitude instead of an apology. The staff member barely acknowledged the mistake and acted like fixing it was a huge burden. The CASHIER took the bagel out in her bare hand to show me it was in the bag. Talk about unsanitary! The bagel itself was average at best--definitely not worth dealing with such unpleasant service. There are plenty of places that serve good food and treat customers with basic courtesy. This was my first experience at this chain and I won't be coming back. read more

Always great, I bring for work staff.. always fresh, service was quick efficient.. The tables are always clean along with the coffee station.. Evelyn was super friendly .. applied my senior discount.. Thanks you, A++ read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

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The bagel was good. The help were friendly. And I could sit and enjoy my breakfast. The only downside is that they didn't have whole milk for my coffee. ^^^^ 4 Carrots. read more

Was here after the rushed breakfast crowd I got a special breakfast in brew. Same issues as before staff isn't really pleasant. They're very short you can't ask questions.. The tables are dirty trash is overflowing.. when they wipe the table it's with a cloth. It's in a red bucket thing for multiple tables.. I'm sure that's a health issue waiting to happen. This location is still the same as the last time I came thought I'd try and give him another chance. East Ranch location is just not the best bet. read more

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Took my youngest daughter here for the first in years and she loved it. Menu caters to almost all dietary restrictions - and saw new bagel options I've never seen in other bagel shops. (They get a Bonus for decent pricing too.) I ordered a spinach cheese, veggie spread bagel and my daughter ordered the turkey club with asiago bagel. My daughter loved it so much, she wants us to go back and try the other items on their menu. 8 out of 10 for me, enjoy! read more

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I have been coming to this location for over a decade. Service can be slow at times due to their popularity but they do their best. One of the staff members was so helpful last time. She patiently assisted me with the app so I can get a free coffee. She then helped me get hot sauce and napkins even though these items were already on the self-help counter and I just missed them! I have also spilled coffee on another visit and the staff didn't complain or give me attitude. I apologized profusely and they just cleaned it up without a fuss. I am back again today and I had great service again. I finally got the name of the gentleman who helped me this time. His name was Elie. I want to thank everyone who has patiently assisted me in the past and say I appreciate you! Now onto the ambiance, I love coming here because the minute I swing the heavy glass entrance door open, I am greeted with the pleasant smells of toasted bagels and coffee. It feels and tastes like breakfast. My favorite coffee is their vanilla hazelnut coffee. It is aromatic, nutty and lightly sweet. My favorite breakfast sandwich is their egg, tomato, avocado and bacon sandwich under their "Classic Eggs" menu. I also love their blueberry and cranberry bagels, just by themselves, or toasted with butter or cream cheese. My second favorite breakfast sandwich is from their "Signature Eggs" menu. It is the Chipotle Sunrise. That sandwich is flavorful, spicy and filling. I always split that with my son. My daughter likes their pepperoni pizza bagels from their "Deli Lunch" menu. There is really something for everyone if you are a bagel lover. For Valentine's Day, they offer these special heart-shaped bagels. I have special ordered them every year and absolutely adored them for the added ambiance to a very special holiday. read more

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First time at this location and I was very pleased! The staff are very quick, efficient yet friendly and helpful. They're also very patient. Wanted to shout out Melissa!!! She was very very very nice! She was extremely helpful, polite, quick and efficient. She managed taking the orders fast and also ringing me up. Loves this location and definitely making this my main location from now on! Pro: -everyone there was amazing with top notch service! -quick, efficient -friendly service -delicious and consistent bagels -free shared parking plaza -clean facilities Con: -none read more

Einstein Bros. Bagels - Heavenly Chocolate Chip Cookie - Bagels Near Me - Pasadena, California

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To think I used to eat here two to three times a week. I had so many go to items that I loved. How negligent do you have to be on food safety and sanitation to end up with a vermin infestation???!!!! Rest assured when they reopen I will NOT be back. read more

Einstein Bros. Bagels - Forced closure by health department - Bagels Near Me - Pasadena, California

This Einstein Bros. Bagels is located in the same plaza as Wells Fargo, specifically two doors down from Wells Fargo. I stopped by this location with my husband this past Saturday morning. I made my order online for in store pick up. I was glad to see that my order was already in the pick up shelf when I arrived. An employee had helped me find my bag and the same for my husband. Then we walked back to our car. Anyways, this is what I ordered: Avocado Veg Out Sandwich, $8.19 prior to tax- This sandwich came with a small bag of chips, which was missing from my order initially. The bagel this sandwich was on was "thin" in which you can choose to have your bagel thin. But I did not choose that so I was annoyed that happened. Also my sandwich was not cut in half like my husband's breakfast sandwich orders (and the sandwiches are supposed to automatically come cut in half, so that it is easier to eat). The sandwich itself was good and liked that it was packed with plenty of vegetables. Twice Baked Hash Brown, $1.99 prior to tax- I ordered this for my husband, in which he thought it was okay. I had a bite and at least glad it was hot. But I wouldn't really call this a hash brown, as it was mostly egg and reminded me more of a mini quiche. There was only a little bit of potato in the middle but it wasn't crunchy like you would expect for a hash brown. Farmhouse Egg Sandwich, 1 egg, $8.19 prior to tax- Just like my vegetable sandwich, this egg sandwich was not cut in half. My mom ate this and liked the breakfast sandwich though. ------------------------------------ (Total= $20.36 after tax) It is a good thing that I double checked the contents of what was in my bag because I was missing 2 items (the twice baked hash brown and small bag of chips). If I did not, then I most likely would not have driven back for those items but would have been a bit disappointed and annoyed. When I had informed an employee near the pick up shelf, this employee looked at my bag and then told me that she will make sure to fix it. She took my bag with the gloves she was wearing making a sandwich and then gave it to another employee. Then she went back to preparing the sandwich she was working on. Because that employee touched my brown bag, she should have changed gloves before going back to working on the sandwich she was working on. Shortly after, I was given my bag again, which included the missing items. When I first arrived, the place was packed and think it is possible if I went on a week day, maybe my order would not have missed anything. I think in the future, if I was to come back to this location, I would probably just come on a week day instead. read more

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Another corporate mess. Panera Brands ownership. Bagels are tiny and depressing. What service? I asked for my bagel to be twice toasted. The person helping me looked at me very perplexed as to what I meant. Gave me some lame Excuse that they had just been removed from the oven so he couldn't toast it twice. This isn't a neighborhood bagel spot. People come around here because of options or lack there of. If another family owned bagel spot opened, this location would close and it would fold up quickly. And for the business manager, who will respond to this review, asking me to respond to einsteinbrothers.com/contact with details of my visit so that you can give your corporate directives and sincere apologies??? Fake Don't even bother. read more

Einstein Bros. Bagels - Sorry, tiny little bagels not even toasted. - Bagels Near Me - Pasadena, California

I order the nova lox, my usual order. The salmon was way to pungent I. Could not eat it. I let the manager know. She gave me another nova lox. The same thing pungent sour fish smell! Don't get the lox read more

I had a great experience this morning at this location. I had the honor of meeting and talking with the GM, Krystall, and Regional Manager Karla. The customer service was excellent from the moment I walked in, and the atmosphere was clean, welcoming, and well-managed. I was there for about 30 minutes, and I noticed the tables were cleaned every time someone left, which says a lot about the staff and management team. I ordered a bagel for the first time -- I'm usually on keto, but today I decided to treat myself. The staff was very patient explaining all the different ways to build a bagel, and somehow I ended up creating a masterpiece and enjoyed every bite. Oh, and the soft chocolate cookies were amazing too. Definitely tasty and worth trying. I will definitely be returning. read more

I've been trying to find a good bagel spot close to me and I'm sooo happy we came across this spot. They had such a big selection of bagels and very good breakfast sandwiches. It was super busy but we still got our food super quick and delicious. read more

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Good bagels. I go early in the morning so there is usually no wait. Easy to order and check-out. I haven't tried the sandwiches but the bagels are soft and fluffy. Once we got a slightly burned batch and the staff replaced them for us without an issues. The smears are good too read more

This was my go to bagel shop but I think we all need answers as to why this place got shut down due to "vermin infestation"??? I literally bought a box of bagels and they got shut down the following day. I won't be back even when they reopen. That's just gross read more

When i walked in i was greeted by a nice young lady. They were super busy. It was my first time here so i had to look over the menu and I eventually decided on an iced chocolate latte with almond milk and Santa Fe bagel, one egg. I had initially asked for an iced mocha shake (I think thats what its called) but its pre-made and I can't do dairy so the manager let me know and we decided on something else. He asked for the correct pronunciation of my name, which i thought was very kind.....because my name often gets butchered. Service was great. Place was busy but clean. I'm not a big bagel eater but I'm glad I tried it and will probably come back over going to Starbucks which is in the same parking lot read more

I think the stand out for this location is their staff. I have kind of an interesting order and they are always very patient and nice. Einstein's also has the best chocolate chip bagels. If you have it any day beside the day you buy them, toast them! It's so good. Another good thing is they have a free parking lot (if the attendant is there, just prove you went to Einstein's or Peet's if you went to Peet's (too)) and free street parking. If you want to eat there, there are tables are outside. Be weary the tables and chairs are usually pretty dirty but at least they are available if needed! read more

First time here. We chose Everything All Bagel + Jalapeño Cheddar as our bread and it did not disappoint! I had an amazing first experience with customer service. Food was delicious, I would come back if I was in the area. read more

Einstein Bros. Bagels - Nova Lox - Bagels Near Me - Pasadena, California

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Best sandwich ever!! I was a little hesitant with the cream cheese since I've only ever had regular cream Cheese on my bagels. I'm glad I didn't change anything it's my new go to! The cold brew is decent, can be a little on the sweeter side but it does the job. Order ahead if you're in a hurry but if not the line to order goes by quick. Waiting for your food is what takes the longest. read more

Einstein Bros. Bagels - Chorizo Sunrise Egg Sandwich & caramel cream Cold Brew - Bagels Near Me - Pasadena, California

Energetic waiter which helped us understand the menu. The build your own was good, including the Texas brisket, it had a lot of flavor, best with the jalapeño bagel. Also, the smoothies were good, cold, like a slushy texture. read more

I ordered an onion bagel toasted with broiled cheddar and tomato. Completely unacceptable. You wouldn't only put cream cheese on part of a bagel - don't serve something you can't be proud of. Complete disappointment. The bearded, tattooed man with a shaved head could have cared less about my dissatisfaction. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

Every time I order my coffee isn't delivered come on why put the coffee in the bag empty?! And not remind the dasher that they have to fill it Not cool. Then you guys asked me to reach out and you still didn't get back to me so no, I will not be removing my review. I tried to place another order and you guys did the same thing again that's crazy. I even called to make sure that you guys do not forget my coffee. It's very upsetting especially after giving you guys another chance I shouldn't have to email and call for you guys to treat your customers right read more

Had other friends experience similar racist experiences. Didn't hear back from management. Definitely will give this location a pass. Not worth being criticized and feeling uncomfortable. read more

Been to this location several times in the last month and they've screwed up my order every. Single. Time. The last time I'm pretty sure the cashier was high on something. Check your orders! read more

There was a long blonde hair on my child's bagel. That location used to be one of the best but unfortunately now it's the worst. Disappointing. People who work there now couldn't care less about the people they serve, quite frankly, I guess they don't understand that they have a job because people like me still buy bagels. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

This place is always good for a quick bite for breakfast time. The bagels are fresh and always tasty. The service is busy at times because they are so in demand. However, it is worth the wait. Come for quick service and friendly vibes. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

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All my life I enjoy a good bagel with cream cheese or with butter and jam or especially I enjoy with cream cheese with lox,you imagine any ingredients you can put on a bagel. This my first time at Einstein Bros Bagels trying out their bagels and their sandwiches and also their drinks. I step in it was kinda crowded people waiting for their order and others enjoying their bagels and their morning coffee. I went to their bagels and pastry display they have amazing bagels and assortment of flavors of bagels. I got in line decided to get bagels I order two blueberry bagels and one ancient grain bagel. The staff are very friendly. read more

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Be very careful that the cashier add tip on your bill without your authorization even on your Togo bill. This is stealing.

:: Food/Drink :: I ordered the Farmhouse Signature Egg sandwich; they ran out of the cheesy hash brown gourmet bagel so I substituted for the garlic bagel and it was still good, if only the garlic bagel was not toasted for that long because it hardened and some tasted burnt. The iced vanilla latte was decent for a chain store that sells bagel. :: Service :: Customer service was okay. :: Parking :: They share a lot with Whole Foods and Starbucks, so parking may be difficult to find depending on the time of day. read more

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My bagel spot closed down. So it's been months since we had our last Lox. So drove out a little farther than normal for a breakfast bite. Lox sammich was pretty good. Balanced. Right amount of all ingredients. Coffee was pretty noice as well. Tried the "all nighter" and really enjoyed it. Wish they had a bigger dining area. Definitely going to return here and try other bagels. So for round one...4 stars read more

Got an All-Nighter Egg Sandwich with Twice-Baked Hash Brown for free because it was my birthday! And the Fruity Cereal Pop was only $1. What a great deal, and the customer service was excellent. It was raining really hard, which is unusual for SoCal, but it was still really busy because the food is very delicious read more

Came in smelled awesome. First time here and the person taking the orders gave a few recommendation's. We received half off when signing up for the app. Staff was friendly and didn't take too long to make. Bakery looked nice and clean and had plenty of seating . read more

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I have added a similar review in the past, but I don't understand why it's essentially closed at 1:30 in the afternoon; they make it seem like I'm putting them out to come in and order a bagel to go. Last time I checked the hours are until 2 o'clock. Employees generally friendly but again I feel badly for coming in, and they seem upset when you walk in. If your hours are until two, then I should've been able to sit until two without feeling like I'm putting them out. read more

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This Bagel Pl., Einstein is awesome outstanding customer service always so clean especially the bathroom always so clean as you walk in the morning. Say good morning to you take your order is very fast and when you're leaving, they say have a good day and leave too. Omg let me tell you about the bagel outstanding. So many selections to choose. Eggs with spinach and you can add cheese on it and onions. Plus einstein's coffee is delicious and that coffee is always hot. Also, they have pastries there too, and they also have lunch sandwiches. read more

Great customer service, staff was very friendly. Food had fresh taste and the breakfast sandwich was better than expected. Maria, the cashier was very accommodating by confirming my order and ensuring I had napkins and a drink carrier to go. Only down side is the parking situation, don't forget to get validation and you should be okay. read more

Einstein Bros. Bagels - Iced Cold Brew Was delicious - Bagels Near Me - Pasadena, California

Used to love coming here and getting the Monday special dozen bagels for $9 and I even joined their rewards program. Was here recently on a Monday and they said that I couldn't get the dozen bagels for $9 because you have to had gone the month before to get that special price. This new policy is unfair as it penalizes the customer if they can't make it in the month before and really limits when you can use the $9, even though it is already limited to Mondays. And it's not like they are even have that much business. read more

Their lunch box is loaded! You get six bagels, a serving of plain cream cheese, three tasty breakfast bagel sandwiches, hash browns, and delicious muffins. It's perfect for a picnic - lots of variety and everything tastes amazing! read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

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The Maplehouse definitely hit the spot when I was craving a savory bagel. That said, I'm still on the hunt for a bagel spot that truly compares to the ones I've had in New York or Korea. read more

First I wanna start off saying, Angela was absolutely amazing and so kind hearted. She is the type of person you want running your business. She looks out for the customers and makes them feel seen and welcomed. I came in around 10a to grab myself a chorizo sunrise bagel. The gentleman in the front taking orders was sweet. I asked for plain cream cheese on one side and jalapeño on the other as an adjustment. My bagel unfortunately was missing the egg inside and chorizo but I understand since it was so busy. It was an easy fix and the staff genuinely felt bad for it. Everyone here is amazing and Angela even threw in some freebies for the inconvenience. Definitely will be coming back here the energy and passion is there. Thank you again Angela. You made my morning. read more