I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

Many casinos step up to the challenge of being one of the best, and next to the Peppermill Resort…read moreand Casino as a four diamond AAA resort, the Grand Sierra Resort stands tall equally as a four diamond AAA property. The rooms are very welcoming, adorned with modern decor, seating areas, keurig machines for your morning coffee, floor to ceiling windows for expansive views, and comfortable beds. As per the restaurants you are in great hands at one of my favorite dining venues, Rim Bistro under the leadership of GM Christian Bryan. The Charlie Palmer Steakhouse serves up great plates, and there are other dining options that might suit your fancy. The casino floor is overflowing with a wide variety of slot machines and tables to suit your liking, and the cage cashiers are always friendly and ready to assist. Top it all off with a theatrical or musical performance at the Grand Theater, and close the night with a night cap at the Crystal Lounge or a freshly brewed cup of coffee at the Starbucks. There is so much to explore at this property and soon with the amphitheater where UNR sports teams will compete you can already feel the excitement and adrenaline bubbling at the surface. The location is absolutely ideal if you drive, as valet parking and self parking are both available but patience is advised while construction is underway. Guest parking is available off 2nd street in the rear of the casino. Getting a rideshare out of the property might be a challenge for you as it has been for me on the weekends, as well, but cabs are always on site. Overall I can't speak highly enough about my multiple experiences on site and look forward to attending more live events and staying as a guest at GSR. Thanks Grand Sierra Resort!

Room burning hot all night. Terrible customer service from the front desk button. They have Verdant…read moreenergy monitoring and your room will NOT COOL below 72° F. This is insane.

I love Hot August Nights! My husband works on old cars and every year we spend time at the Atlantis…read morecar show so he can tell me all the cars he has worked on! All of the cars are so beautiful. I added a couple of photos in my post of my favorites this year. For over 20+ years Brian has been coming to the Atlantis car show with his Corn Dog Stand! It's is the very best corn dog I have ever had! He has a family secret recipe that makes his corn dogs so amazing! I usually have at least three during the week!!! If you're at the HAN Atlantis car show be sure to stop by and try one, believe me you will thank me later! This year the summit racing move their booth over to the Atlantis, if you're looking for it. The Atlantis has show & shines with great prizes money, cruising, bands and entertainment always great! Fun things for the kiddo's and craft booth's galore. If you're in the area the first week of August stop by and check it out!

Stayed at the Atlantis this weekend. Came to Reno for a family reunion…read more The rooms are very nice and look somewhat new, however for this price I would expect a lot more. My cousins picked this location because they are members of a group who used this chain of hotels and casinos often. I personally am not attracted to gambling , so I don't frequent this type of hotel. As I said the rooms were nice, but this hotel caters to the gambling crowd. My cousins got their rooms on comp, because they gamble here so often and that is great, but if you are not a heavy gambler and you are not getting a free room I cannot recommend the Atlantis.

So, I'm back this year, as usual, for my annual in and out of Burning Man. But something hit…read moredifferent this year. Nothing really has changed in terms if the rooms (basic but nice and clean), and the service remains pleasant. The difference however, was this year, I brought my daughter. She was craving Asian food, so I asked Heather, the bartender at Cafe Central, the main restaurant near the Libby. Sue suggested the pho and potstickers. I was shocked. The pho was EXCELLENT. The pot stickers were good, and the pad Thai, while a bit dry, was flavorful (pro tip: ask for a small cup of the pho broth, and pour 2-3 soup spoons- not more- over the pad Thai, and add a dab of hoisin sauce..... it'll be magic). The Asian food here was surprisingly good! So good, in fact, that I ended up eating all my meals here for the last 3 days. HUGE thanks to Heather for the wonderful service and fantastic recommendations!

Pretty bad I'm not impressed…read more The van service from the airport was great. The guy was waiting for me Front desk check me in pretty fast five stars for that Downhill from there The lobby was dated, looked and smelled like it had been smoked in for the past 60 years It is old , dated , stinky , smelly it was rancid, you might as well lick an ashtray and get it over with. I'd feel less creeped out if I rolled naked on the floor of an airport bathroom. The Wi-Fi worked it didn't and it worked and then it didn't It works for a minute and then it doesn't work after we login over and over and over and over If you want to watch Netflix or getting any work done in your room, good luck there You'll just wind up using your cell data to get anything done Their Wi-Fi is absolutely positively f-ing worthless. My nose is slamming shut in this room from the musty air, supposedly cigarette smoke free I'm not moving out immediately because my company put me up here That's the only reason I haven't left.

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

This casino is one of the few original Casinos left in Reno. The Cafe has a variety of low cost…read moremeals. This is a great place for local.

This review is for the Casino Grill downstairs (not the upstairs restaurant). This small grill spot…read moreis awesome every damn time! It never disappoints sober or otherwise. Freshly made food and it's fun to watch it be prepared. It's usually pretty quick and even during a rush it is a reasonable wait. Hits the spot and you can't beat the pricing. Free condiments including ranch is a huge plus! I recommend the breakfast egg neva muffin every time with their salt and pepper fries. Onion rings are bomb too. Corn dogs bomb. Chili cheese dog bomb.

Great place to stay and eat. Great waitresses. Joe and Margiana Denise and Jessica are amazing!!…read moreBartenders are great ! Esidro. Noaha and Shane at J Paul's are all awesome. And at the front desk all the lady's and gentleman are great . Best place to stay in Reno. Need a 3 card table and I wouldn't have to leave!

J Resort was a pleasant surprise. Some Reno casinos feel like they've been waiting since 1987 for…read moresomeone to change the carpet, but J Resort feels fresh, bright, and thoughtfully designed. The artwork throughout the property gives it personality and makes it feel like more than just another casino. Everything was clean, the atmosphere was lively without being overwhelming, and the staff made us feel welcome. I especially enjoyed walking around and taking in all the details although stopping to admire the artwork did absolutely nothing to improve my luck at the machines. J Resort brings a much-needed touch of modern style to downtown Reno while still keeping the fun, relaxed feeling people expect from a local casino. I'll definitely be back.

They start you off with a lot of free play then you get consistent free play every week. They have…read morefun drawings that I've actually been called to participate in multiple times and shout out to the cook for buying my dinner! Love this place

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.

I was thinking about how much effort it would be to go home, cook dinner and then cleanup. It was…read morethen I decided to try the diner at the Gold Dust West that I had not eaten at in quite some time. I was seated after a very brief wait by the very friendly hostess/cashier. I was brought ice water and decaf coffee promptly. J ordered the Wrangler burger.( two patties, fried onion ring, b bacon, cheese, and bbq sauce on a bun, with lettuce, onion, tomato and pickle!) this is a massive burger and fries for $12,99, quite a great value

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.

I didn't anticipate needing a hotel, but due to timing logistics I grabbed the last minute room at…read moreCircus Circus. The price was super affordable, to the point I was skeptical that things would work out. Fortunately, everything was as I hoped for. We arrived at about 10:00 a.m., too early to check in. ** Note, parking is free, which is a very nice touch for downtown casino hotels ** We spent some time at the casino, and then grabbed lunch at one of the restaurants. There are three attached hotels in a row, Circus Circus, Silver Legacy and El Dorado, and the restaurants serve all three hotel visitors. After lunch, we took a walk around downtown Reno - it's got a lot of attractions that I would not have otherwise seen (riverwalk, baseball stadium, the Reno Arch, etc. By then it was just after 1:00 p.m., and I stopped by the front desk to see if any rooms might be available. For a small up charge of $20, I was able to check into a room early. The room was in the Sky Tower, a building that was a little difficult to find, but ultimately we figured out how to get from the room to the casino without having to go outdoors. The bed was very comfortable, the room was a good size, and the bathroom had all the amenities necessary. Overall, this is not one of the fanciest hotels I've ever visited, but it is a nice place to have access to the casino and the local Reno area, it was less than a 10 minute drive back to the airport, the room / bed / pillows for all comfortable, and the price for the room and parking was surely an amazing value.

We chose Circus Circus because we were visiting our grandkids and wanted them to experience the…read moreMidway. Reservations were straightforward and easy to accomplish online. Upon arrival, our room in the north tower wasn't available. The clerk added a note stating that we could switch towers at no charge. I asked if the north tower was better than the sky tower and she replied: "Oh yeah, much better". We considered staying in the sky tower because it was fine but the coffee maker barely worked. While heading out for the next day's activities, we crossed paths with a bellhop and asked him where the carts were stored, since we couldn't find one the night before and had to haul our heavy luggage from the garage, through the casino and up to our room. The carts were not available for use. He gave us a number to call and said he would personally bring one to us. Awesome. That afternoon, we called him and there was no answer. We called the listed bellhop office and they said they'd be right up. We waited 1 and 1/2 hours, but no one came, so we lugged our stuff to the other tower. Guess what: the room was identical to the previous one. The coffee maker barely worked in the new room, plus the AC unit was very noisy and the shower drain clogged after a minute of water. I think Circus Circus has been leaning on the Midway arcade to attract visitors but have let the rooms run down without renovation and it will cost them a lot of money in the long run. They'd better listen to the clientele before they go out of business.