I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

Many casinos step up to the challenge of being one of the best, and next to the Peppermill Resort…read moreand Casino as a four diamond AAA resort, the Grand Sierra Resort stands tall equally as a four diamond AAA property. The rooms are very welcoming, adorned with modern decor, seating areas, keurig machines for your morning coffee, floor to ceiling windows for expansive views, and comfortable beds. As per the restaurants you are in great hands at one of my favorite dining venues, Rim Bistro under the leadership of GM Christian Bryan. The Charlie Palmer Steakhouse serves up great plates, and there are other dining options that might suit your fancy. The casino floor is overflowing with a wide variety of slot machines and tables to suit your liking, and the cage cashiers are always friendly and ready to assist. Top it all off with a theatrical or musical performance at the Grand Theater, and close the night with a night cap at the Crystal Lounge or a freshly brewed cup of coffee at the Starbucks. There is so much to explore at this property and soon with the amphitheater where UNR sports teams will compete you can already feel the excitement and adrenaline bubbling at the surface. The location is absolutely ideal if you drive, as valet parking and self parking are both available but patience is advised while construction is underway. Guest parking is available off 2nd street in the rear of the casino. Getting a rideshare out of the property might be a challenge for you as it has been for me on the weekends, as well, but cabs are always on site. Overall I can't speak highly enough about my multiple experiences on site and look forward to attending more live events and staying as a guest at GSR. Thanks Grand Sierra Resort!

I stayed here for a few days for a work conference and my experience here was underwhelming…read more The check-in process was disorganized. You're strongly encouraged to check in through a mobile link, but once you arrive, you still end up standing in line to complete the process and/or get your room key, which defeats the purpose of the mobile check-in. My limited interactions with the staff, both by phone and in person, also left much to be desired. I didn't encounter much warmth, kindness, or even basic pleasantries, which made the overall experience feel less welcoming. My room was in the Sierra Tower. The room itself was decent and had the basics, but it was noticeably dusty and could have been cleaner. My bed wasn't even fully made. Just a flat sheet and comforter on the mattress. My phone poor service and although the hotel has WiFi, the connection is poor and unstable in certain areas There are multiple restaurants, bars, and lounges throughout the property, which is convenient, but unfortunately the food was mediocre at best. I also experienced multiple stomachaches during my stay, which certainly didn't help my impression of the dining options. Reno unfortunately appears to have a significant drug-related issue, and while this hotel seemed to be one of the nicer options in the area, the overall experience still wasn't enough to make me want to return. I don't see myself staying here again unless I absolutely have to. Based on my experience, I wouldn't recommend this location.

I love Hot August Nights! My husband works on old cars and every year we spend time at the Atlantis…read morecar show so he can tell me all the cars he has worked on! All of the cars are so beautiful. I added a couple of photos in my post of my favorites this year. For over 20+ years Brian has been coming to the Atlantis car show with his Corn Dog Stand! It's is the very best corn dog I have ever had! He has a family secret recipe that makes his corn dogs so amazing! I usually have at least three during the week!!! If you're at the HAN Atlantis car show be sure to stop by and try one, believe me you will thank me later! This year the summit racing move their booth over to the Atlantis, if you're looking for it. The Atlantis has show & shines with great prizes money, cruising, bands and entertainment always great! Fun things for the kiddo's and craft booth's galore. If you're in the area the first week of August stop by and check it out!

Our Labor Day weekend stay at the Atlantis turned into an extremely disturbing experience. After…read moreour room was cleaned, we discovered that our luggage and personal belongings had clearly been gone through. Items were removed from our bags and moved to different locations, and $70 in cash was missing. What was equally concerning was how the situation was handled. Management brushed us off and referred us to security. The security representative showed little interest in speaking with us and only wanted a written statement. He then stated they would "watch the video" to see what happened. Since the incident occurred inside our private room, we immediately asked what video he was referring to. He then denied making the statement and would not provide clarification. We were told the incident would be investigated, but since then our calls have not been returned and we have received no updates. The missing money is concerning, but the greater issue is the complete violation of our privacy and the lack of concern or communication afterward. Guests should be able to trust that their belongings will remain private and secure in their hotel room. Unfortunately, after this experience, we no longer have that trust in the Atlantis.

So, I'm back this year, as usual, for my annual in and out of Burning Man. But something hit…read moredifferent this year. Nothing really has changed in terms if the rooms (basic but nice and clean), and the service remains pleasant. The difference however, was this year, I brought my daughter. She was craving Asian food, so I asked Heather, the bartender at Cafe Central, the main restaurant near the Libby. Sue suggested the pho and potstickers. I was shocked. The pho was EXCELLENT. The pot stickers were good, and the pad Thai, while a bit dry, was flavorful (pro tip: ask for a small cup of the pho broth, and pour 2-3 soup spoons- not more- over the pad Thai, and add a dab of hoisin sauce..... it'll be magic). The Asian food here was surprisingly good! So good, in fact, that I ended up eating all my meals here for the last 3 days. HUGE thanks to Heather for the wonderful service and fantastic recommendations!

The rooms are clean and have most things you need. Shampoo, conditioner, body wash and of course…read moretowels and wash cloths. The beds are clean and quite comfortable. The pillows are down and can be adjusted to your liking. The room has a small Keurig with three types of coffee. Check in was very simple and quick. The staff are very yuck to attend to your needs and get you into your room. The casino is clean and not as smoky as most casinos.

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

This casino is one of the few original Casinos left in Reno. The Cafe has a variety of low cost…read moremeals. This is a great place for local.

This review is for the Casino Grill downstairs (not the upstairs restaurant). This small grill spot…read moreis awesome every damn time! It never disappoints sober or otherwise. Freshly made food and it's fun to watch it be prepared. It's usually pretty quick and even during a rush it is a reasonable wait. Hits the spot and you can't beat the pricing. Free condiments including ranch is a huge plus! I recommend the breakfast egg neva muffin every time with their salt and pepper fries. Onion rings are bomb too. Corn dogs bomb. Chili cheese dog bomb.

Great place to stay and eat. Great waitresses. Joe and Margiana Denise and Jessica are amazing!!…read moreBartenders are great ! Esidro. Noaha and Shane at J Paul's are all awesome. And at the front desk all the lady's and gentleman are great . Best place to stay in Reno. Need a 3 card table and I wouldn't have to leave!

We haven't been here in a while, but our last two visits have been a pleasant surprise! It seems…read morelike customer service is finally back up to par. I recently met Yadira, who was pleasant, thorough, and efficient. It was a breath of fresh air, especially since I was a little concerned about coming back and visiting during swing shift. Then, earlier this past week, I happened to be in the area during the day and was happy to meet Destiny, who was also pleasant and efficient. I'm glad to see they've added some new servers to the team. Both ladies provided great customer service and made our visits enjoyable. Hopefully this is a sign of better and more consistent service moving forward. It's nice to see some positive changes!

They start you off with a lot of free play then you get consistent free play every week. They have…read morefun drawings that I've actually been called to participate in multiple times and shout out to the cook for buying my dinner! Love this place

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.

I was thinking about how much effort it would be to go home, cook dinner and then cleanup. It was…read morethen I decided to try the diner at the Gold Dust West that I had not eaten at in quite some time. I was seated after a very brief wait by the very friendly hostess/cashier. I was brought ice water and decaf coffee promptly. J ordered the Wrangler burger.( two patties, fried onion ring, b bacon, cheese, and bbq sauce on a bun, with lettuce, onion, tomato and pickle!) this is a massive burger and fries for $12,99, quite a great value

I've been a regular at Gold Dust West for a long time, and the staff is the main reason I keep…read morecoming back. They work hard and treat customers well. Lately, though, management has been making choices that don't seem to support the team. No barbacks means the bartenders are stretched thin. And on Sunday, I watched a supervisor give a bartender a write‑up in front of a full bar, joking about "love notes" while doing it. It was unprofessional and uncomfortable to witness. I must add I have been an HR manager over 20 years here in Reno. I hope management takes this seriously, because the employees deserve respect and privacy, and customers notice when leadership falls short.

I didn't anticipate needing a hotel, but due to timing logistics I grabbed the last minute room at…read moreCircus Circus. The price was super affordable, to the point I was skeptical that things would work out. Fortunately, everything was as I hoped for. We arrived at about 10:00 a.m., too early to check in. ** Note, parking is free, which is a very nice touch for downtown casino hotels ** We spent some time at the casino, and then grabbed lunch at one of the restaurants. There are three attached hotels in a row, Circus Circus, Silver Legacy and El Dorado, and the restaurants serve all three hotel visitors. After lunch, we took a walk around downtown Reno - it's got a lot of attractions that I would not have otherwise seen (riverwalk, baseball stadium, the Reno Arch, etc. By then it was just after 1:00 p.m., and I stopped by the front desk to see if any rooms might be available. For a small up charge of $20, I was able to check into a room early. The room was in the Sky Tower, a building that was a little difficult to find, but ultimately we figured out how to get from the room to the casino without having to go outdoors. The bed was very comfortable, the room was a good size, and the bathroom had all the amenities necessary. Overall, this is not one of the fanciest hotels I've ever visited, but it is a nice place to have access to the casino and the local Reno area, it was less than a 10 minute drive back to the airport, the room / bed / pillows for all comfortable, and the price for the room and parking was surely an amazing value.

Hotel-Lodging Review (mostly):…read more To hear some folks speak on Circus Circus (either here in Reno or the sister property in Vegas), you'd think someone were describing the conditions inside a POW camp or prison. Haven't stayed or patronized the property here in decades. And the primary aim with this stay was getting back into the Caesar's Rewards program as quickly and as economically as possible. Sure, it's an older property with it's proverbial warts, but the stay held appeal for me. And it didn't hurt that I upgraded to a Spa King Suite, located in the Casino Tower. Check-in supervisor Asialene was a sweetheart who set the tone for my 1 night stay. Spa Suites have either an oversized soaking tub or one with jet nozzles (basically a mini whirlpool-jacuzzi). Really relaxing and is always a highlight of any stay, no matter the property. These rooms are huge! Around 680 sq. ft. Like an apartment almost. Easily accommodates multiple adults or a family with the non-king, 2 bed set up. Wet bar, Keurig machine, mini fridge, 42" big screen, a 2nd smaller screen in the master room, two separate toilets in each suite. The climate A/C system works great; no nonsense old-school horsepower blowing from 2 separate units in the suite. Unlike at some of the fancier resorts around town that skimp on the room HVAC output. In short and overall, there's quite a bit of value for what you get here at Circus, comparatively speaking. It serves well a niche for folks not wishing to break the bank for a simple night's stay while in Reno. Sure, other resorts are fancier no doubt, but, you're also shelling out more cash to get that in most cases. My normal go-to resort in Reno is usually Peppermill for example. Stay there several times a year. Which defies comparison to Circus on many levels. But, one thing I actually appreciated about Circus was being about to get where I wanted with a lot fewer steps than at most other fancier resorts. For the same time + distance it takes you to weave from 1 side of Peppermill to the other towers and parking areas for example, you could cover about the same distance between all 3 resorts under The Row (Circus Circus, Silver Legacy & El Dorado) it seems. Setbacks here at Circus like hot & stuffy hallways and lobbies, slow & inoperable escalators & elevators, a dystopian parking garage, closed rewards center & cashier cage (only at Circus, not at Silver Legacy & El Dorado) turned out to be minor inconveniences that were fairly easily overlooked & remedied during the stay. I mean, who really judges a resort by the parking garage for example? Was here for Monday overnight, so most of the shops and some restaurants within the Circus side were closed, owing to the idea that Monday's are typically one of the slowest days of the week. They've also swung the axe on table games here at Circus, a bummer from the heyday where lively floor crowds were the norm. Bartender blamed this on Covid when I inquired. But again, a short walk to either Silver Legacy or El Dorado casinos via the indoor connected walkways solves that riddle. I wasn't on the property long enough to relive the still-active midway-arcade, free circus acts (if they even still have those?), restaurants, etc, so can't comment there. But, it would be a sad day if this property ever closes. And I definitely wouldn't hesitate lodging here again at any of the other properties at The Row.