I received a call from my tenant stating their air-conditioning was not working and may need to be charged. I contacted several companies to come out to diagnose the problem. Out of all the companies I called, Elevated Comfort was able to come out that day. The technician, Brandon, diagnosed the problem as being low on Freon. The house was built in 1996, since then the California environmental laws have become more stringent. The original AC system used Freon R22 which was banned in 2020. Brandon did a thorough inspection which revealed the gas furnace was leaking carbon dioxide into the air in small amounts. Sooo the whole heating and cooling system needed to be replaced. I contacted several other companies to get a quote to replace the system. Elevated Comfort came in with in a few dollars higher than the other companies but due to their dedication and attention to customer service I chose them... They installed a complete new AC and heating system up to code. A few days after the system was installed I received another call from the tenant stating his gas range and hot water heater is not lighting up. His thinking was Elevated Comfort forgot to turn the main gas line back on. Which they did not touch. The only on/off gas valve they needed to touch was the gas to the furnace. I contacted Elevated Comfort, Jynee, answered I explained the situation. She then sent out two techs, Tino Gonzalez and his coworker which I did not catch his name, who promptly diagnosed the problem to the PG&E gas meter... I contacted PG&E who responded and sent a tech out who confirmed the Elevated Comfort techs diagnosis as being a faulty gas meter. Steven, PG&E tech, replaced the meter and confirmed the gas stove, water heater and most importantly the gas heater which Elevated Comfort installed was working properly... I contacted the tenant a few days later to confirm the equipment Elevated Comfort installed was working properly; the answer was a pleasant yes.... Sincerely, Douglas De Vries read more

Company sent out Brandon to service our 5 year old A/C system which had never been serviced since installation. He was very experienced and said he had to also check our 7 year old furnace which is integrated with the AC. He cleaned and checked the AC outdoor compressor which was totally clogged with lint from our dryer and the furnace itself. While he was there he also drained our 5 year old hot water which had never been done. All of that would have been on a $100+ special, however he talked me into an annual maintenance and repair contract of $399 for all 3 systems which I thought was a good idea given I don't do DIY stuff any longer. And that today's 2 1/2 hour service and coming back out for additional AC calibration in hot weather or anything else required was included in the $399. Well, the next morning (Saturday) I turn on the heat and nothing happens. I call Elevated Comfort at 6 AM and get an AI generated response named Dane. My first experience actually carrying on a real conversation with a bot, and it was amazingly as good as a real person. I told Dane this was an emergency and he said a real person would call me back asap. A very nice lady, can't remember her name, called me within an hour and said a technician would be out before noon. Another very knowledgable and professional, Scott arrived about 11 AM and immediately went to work to diagnose the problem. Within 15 minutes he determined that a couple of hose connections in the furnace had been switched by Brandon. Scott said Brandon and he are long term senior technicians and I believe it. Scott said even the most experienced tech's make simple errors. I thought about giving Elevated Comfort 4 stars because of the screw up, but have decided to do 5 Stars. Why? Because the company was so responsive and professional, both Friday and Saturday morning. I also got in depth explanations from both Brandon and Scott about how my systems work and what to look out for in the future. read more

I urge you to find an organization with more integrity. That is what I am going to do. Elevated Comfort installed my mini-split system, which consisted of one outdoor unit and two indoor air circulating units. The original install was done well, albeit expensively. About 6 months later, I decided that I would like to add an additional indoor air circulating unit to a bedroom that hadn't gotten one in the original install. Brandon from Elevated Comfort came out to look at the situation and give me an estimate. I had researched the unit to be installed and found that it retails for $500 from several outlets. Brandon plugged all the variables into his estimating software and came up with a price of $2834. This seemed a bit high, but not too much more than I expected. I told him I needed to think about it and check my budget. The next day, after doing that, I decided to go ahead with the project. Brandon told me to electronically sign the estimate he had given me. I did so, forming a contract. An hour or two later, Brandon called to say the owner had reviewed the contract and since "it would take an entire team a whole day" to do the install the price was now $4114. I know this to be a flat out lie because the original install, which included running a new 220V power line, installing the outdoor unit, and two indoor units took one day with one person doing most of the work, along with a helper about half of the day. They sent me another estimate with the new total. Not only did they repudiate a valid contract without just cause, they lied about their reasons, leaving me to speculate as to why. Like I said, find someone with more integrity. I won't be dealing with them in the future for servicing my unit. (And take all the 5-star reviews with a grain of salt. They really pulled for a 5-star review when I first had my system installed.) read more

Elevated Comfort is such a great company to work with. I have a relatively new system installed a few years ago by another company (forgot the exact name, but I will call it S, S went out of business shortly soon after the installation, I think I know the reason why now). I started to notice air leaking from the top of furnace last year. I contacted Elevated Comfort for an appointment to have my furnace checked/serviced before the winter. (BTW, I also called some other companies but they were not interested in hearing my issues, or working on systems not installed by them.) So Elevated Comfort technician Ryan M. came here on Monday, he did such a great job checking sealing of the whole system. He also went to attic checking the duct system. It was pretty obvious to Ryan that the original installer cut corners and did not install the system properly in some places. However, fixing everything would be a huge task. Ryan fixed the most urgent need to seal the supply plenum more by putting a lot more screws around the plenum as far as he could reach. Ryan was super knowledgeable and patient in answering all my questions. This is a great company and team to work together with. Thank you, Ryan! I will not hesitate to call them for all my future HVAC needs. read more

Hire these guys. They are professional, reliable, honest and smart. We have an old house. They ran into issues they couldn't have anticipated and just took it in stride. Not once did they complain or make me feel bad for the extra time they were needing to take. They honored their quote and did exceptional work. From Matt coming out to do the quote to Jaymes and his team on site doing the work to the folks in the office scheduling and arranging payment, this is a team of superstars. I wish them every success and have no doubt they will find it. They were in my house for 2 weeks, made friends with all the pets (except for our guard cat who trusts no one). Usually we can't wait for projects to end to have our house back, but not with them. We were sorry to see them leave and told them to keep in touch. They cared so much and treated us like this was the most important project they would ever do. Jaymes even went out of his way to help with the water heater that went out while they were here. They went way above and beyond. When I read a glowing review, I always wonder if it's legit. It's legit. They are legit. They have my number, and I told them to use me as a reference. Hire these guys. 1000% would hire them again. read more

My central air stopped circulating last Saturday night and I setup an appointment for Monday morning. Ryan was my technician and did a great job. I scoured youtube and determined I knew it was one of 3 possibilities. I have little trust in home repair places as I've had bad experiences in the past with dishonest people. I explained this to Ryan and he was happy to walk through the process. Quickly it was determined to be one of the 3 issues (bad capacitor on the blower fan) and thankfully, Ryan had the part in is truck. Ryan offered preventative measures of things to do to add some more life to the system and was candid about future expenses I have to look forward too (you almost lost a star for that bad news Ryan :) ). My system is 20 years old and is now an outdated non supported R22 system. Overall this was an excellent experience and a relief to have Ryan work with me on the issue. The visit and the pricing for the fix was fair. However, future maintenance options and costs to replace some other parts if needed down the road do leave me wanting to just replace them myself wherever possible. read more

When my furnace died in October, I reached out on yelp and several HVAC companies replied. Practically the next day, Zach from Elevated Comfort came to see what the problem was and whether it was worth fixing - He educated me on what the problem was, but at 25 years old, I felt my furnace was ready to be replaced (although a fix was offered). The next day Josh came and went over a couple of replacement options. He listened to my particular needs and we decided on "the medium model." They have good warranties, a "lemon clause" in case of repeated problems, and best of all, a PRICE MATCH GUARANTEE. As it turned out, I did get a lower quote from another company and Elevated Comfort honored their guarantee and matched it. Within about a week I had my furnace replaced, all vents checked, and the fancy digital thermostat explained to me thoroughly by Joseph the technician and his helper Shawn. All in all it was a great experience and I was happy to support a local, small company that I know will be there in the future if need be. Thank you, Elevated Comfort. read more

We noticed our recently installed heat pump wasn't sensing temperature changes outside (those nice error codes hard for us lay folks to truly understand). I called in the afternoon and they sent Ryan out the next day! Even called to say he may be just a little late than the two hour window. Emphasis on two hour window! Ryan was great, got to the heart of the problem almost immediately which unfortunately was a large, resident RAT that chewed through the thermistor wires, and some insulation. So, he basically found the rodent in the HVAC, forced it out (taking video and still photos), and then spliced the wires back, called for new parts and put wire mesh over the one and hopefully only access point into the system. Cheerfully! And compassionately (not really a warranty issue). Not happy with rat destruction these days but this company has been great to work with. Our unit works and we are just waiting for a new wire. If you are looking for a good company with responsive, knowledgeable and friendly folks...this is one of those. Thanks Ryan! read more

This latest install was an addition to the heat pump system Elevated Comfort installed for us last spring. My wife and I have been so happy with the system for the main house that we decided to add additional units for our offices, I.e., the places we spend the bulk of our days. My office addition was an easy one, just cobbling on to the existing main unit. Since that ran us out of couplings, her office was a stand-alone unit that was more complicated. Alejandro and his partner arrived right on time and got straight to work with Mario showing up a couple hours later. We were very impressed that they got it all done in one day and didn't have to work late. I would highly recommend these guys if you need an installer, and heat pump systems are awesome. My office is in a converted garage and I was worried that the unit might have trouble heating such a large area. Feel silly now--had to turn it off midway through the night because it was getting too hot to sleep. Five stars.. read more

I had two condensate pumps fail within 1 month of each other. After finally getting around to scheduling someone to come I chose to give Elevated Comfort a try, as my installer has gone out of business so not able to get warranty work done. August came on time and spent the whole afternoon troubleshooting, planning, and estimating ways to reduce long term costs and failures. He put up with my nosiness, was great to work with and did a great job! We ended up replacing one condensate pump and replacing the other with a gravity drop so no need to worry about that one ever again. The cost to replace the pump was steep ($600 for a $200 part) but the cost to reroute the other condensate line to use gravity was well worth it. For the peace of mind of never having to worry about replacing that pump ($1,100). Not just for warranty replacement of my new pump (2 year manufacture) but also for the great service, will be working with Elevated Comfort again :) read more

Our water usage for the last few months was two times the usage from the same period from the prior year. We called Elevated Comfort to determine the reason for the increase in usage and assess the quality of our water supply. In this connection, Nick and Damon performed a thorough check of our water shutoff and supply lines. They identified the cause for the leakage, addressed and fixed the problem. Also, the poor quality of our water has required us to use on faucet filters to purify our drinking water. Nick recommended and installed a home water treatment filter system that eliminates undesirable impurities (e.g. chlorine, ammonia, etc.) and purifies all our water. Therefore, we no longer require on faucet style filters and can bathe with safe purified water. We are extremely pleased with their service and related outcomes. They both are very courteous and professional and would highly recommend Elevated Comfort to address plumbing problems. read more

From the moment I connected with Matt MacDonald of Elevated Comfort late last year (2021) it's been nothing but amazing. Great service, professional installers, wonderful office courtesy. Elevated Comfort switched me from central HVAC to a mini split system with three indoor units and one power unit outside. Every single person on the team was courteous and bent over backwards to dispose of an HVAC system that (thankfully) lasted more than 35 years, but then broke. We're out in the country and we signed up for Elevated Comfort's service plan. Steve came and performed a thorough inspection of the three indoor units and the outdoor powerhouse. Explained every step and gave me useful tips. Elevated Comfort is not only great value; they're a pleasure to work with. Soon they will be checking on the new water heaters they installed earlier this year and I hope that experience will be just as positive. Happy Holidays to the Elevated Comfort Team! read more

Our experience with Elevated Comfort was fantastic! We needed to replace our old gas furnace and AC unit and ended up choosing this company for the installation. We called a total of three companies for bids on the job and Elevated Comfort was by far the best. They were extremely organized, very quick to respond to both the initial appointment and installation timeline and their communication was very impressive. They really seem to have it together. We chose them because of these things AND their price was almost identical to the other companies. It was an easy choice! Aiden and his crew worked efficiently to get our HVAC services up and running. They were on time, very quick, and so nice! Another thing that stood out was how clean they were. Always wearing booties, vacuuming, and making sure everything was put back. Their attention to detail was noticeable! I'm grateful we found this company. A million times pleased!! Thank you. read more

We recently had a tankless water heater installed by Elevated Comfort Systems. Our plumber Ignatius Llorence has been exceptional with respect to service and his knowledge. Also, we appreciated the professionalism and courtesy of Damon, who also worked with Iggy. These young men also installed a purified water tank and a new Toto Bidet. We cannot say enough about the exceptional service of the people who work for Elevated Comfort. This is the second job we have booked with Elevated and they are absolutely the best you can find in Marin and the Bay Area. If you want exceptional Service where you are called back and are communicated with and people are polite and do a great job, please do call Elevated Comfort Systems! Thank you Iggy and Damon!!! Myume & Don Zirulnik read more

Last Year Elevated Comfort installed mini split AC units into the family room and bed room - where we spend most of our time. It works fantastic. We actually use it more in the winter to heat these rooms without heating the whole house. Since we have solar panels we cut our gas bill way down. The installation was great. The only negative was that to get power to the outside unit they had to run a conduit on the inside wall of the laundry room. I also signed up for their service plan. They inspect the AC units, furnace and water every year. Mike and a helper came last week to service the water heater. They also did a thorough inspection of the furnace and plumbing. They even went under the house to inspect the plumbing. read more

They responded to my call within minutes. The technician Zach had a cancellation and was at within 30 minutes after my initial call for a heating issue. Zach was very helpful and diagnosed the problem quickly. Got the heater running, but I do need a part. Zach was able to order the part and it will arrive in a couple days. Zach called me to tell me as soon as it arrives he will get it installed. I had a few questions about my heater not heating the primary bedroom enough. Zach took the time to walk throughout my house and checked all my vents to see if they were blowing heat properly. We then discussed future fixes. Zach was awesome and very helpful. I highly recommend Zach and Elevated Comfort, Inc. read more

I can't speak highly enough of this company and the work they did. I've been freezing. Furnace definitely kaput! Jessica had Zach come out the next day who thoroughly and I mean thoroughly took pictures and videos to evaluate the situation showing me cracks in the 26 year old furnace. Never felt pressured just clearly informed as to the situation. I was offered space heaters in the meantime...I felt very taken care of and they had a crew of Logan and Miguel out a day and half later...These guys worked so hard and did an incredible job. The job and clean up immaculate! If a heater closet can be beautiful this one is! Thank you everyone at Elevated Comfort for being so TOPNOTCH!!!! read more

It's been a couple months since Zach with McDonald's Home Solutions analyzed our air-conditioning needs and had Potts and Vince install the Mitsubishi heat pump and duct work. They were amazing and very hard working. The system is working great and makes a huge difference in the comfort level of our house. It's extremely quiet. It operates like a whisper and we hardly know it's on other than the house is cooler. I checked the energy use of the system against our solar panel productions and it hardly makes a difference. It's amazingly efficient. I strongly recommend anyone considering installation of an HVAC system to use McDonald's Home Solutions. They're the best. read more