We choose this shop to repair our vehicle after some construction debris almost took out my front end. I was lucky enough to avoid it hitting me dead center but it got my driver side fender and part of the front grill and hood. This is my first time using the collision center I've had great results with the repair shop in the past so I decided to try it. As a collision customer you are given a courtesy car of equal size so we had a seven passenger SUV for the duration of five days. The loaner vehicles are complementary as part of your repair. My only complaints with work was that some mounding wasn't glued properly and a few lower spots below the wheel well/door jam had been missed for painting. The other problem I had was getting someone(estimator) to call me back to schedule this redo. I had to call multiple times and chase them some as seems they are soo overwhelmed with calls for estimating. After finally getting a hold of the collision shop I was able to set up a appointment to once again come back have the errors corrected and this time to my satisfaction. If was smooth and very apologetic and once again I was also given a courtesy loaner car for the additional time my vehicle was being corrected. Other than having to come back twice my only complaint would just be the inconvenience. The actual work itself was perfect there is no debris or lack of blending in the paint. All parts were replaced and refinished to like new condition. I would definitely consider them in the future knowing that I just have to come over the finished product more closely before leaving to avoid finding any small imperfections. read more

I had an appointment for my car to be fixed on Thursday morning dropped it off Wednesday night so it would be there first thing in the morning. Didn't get looked at at all on Thursday. Friday my husband gets a call to say the car will be ready Saturday morning. Saturday morning come noon no call from them so I start calling. And as someone else stated in their commentsNO ONE ANSWERS. Left several messages throughout the afternoon on Saturday and got not one courtesy call back. My husband finally gets in touch with somebody Monday morning only to be told oh I'm sorry but your car was ready Friday afternoon. Probably the worst dealership service I have ever experienced. read more

The sales team is un professional. I had to detail my own certified pre owned vehicle. And also had to drive two hours to get the second key which they told me after all the paperwork was done. read more

I wish I could leave "0" stars. Horrible customer service all around from sales, to finance and managers. They have lost our business for sure. Don't go here, it's a waste of time to feel leaving belittled and disrespected. read more

TAKE YOUR VEHICLE TO STINGRAY! DO NOT USE FERMAN! THEY DO NOT CARE ABOUT CUSTOMER SERVICE AND WILL LEAVE YOU WITHOUT A CAR. There is a saying in vehicle sales. "The sales rep gets the customer and service keeps them". If this is true, Ferman will be out of business soon. I would give no stars if I could. The service department is atrocious. They don't communicate with customers. They lie. They don't respond unless you show up and make them. I had a car there for over 10 days and they never touched it. When I finally got them to tell me what was going on. They refused to give me a loaner or a rental. They said that there was no rentals in town. I said they could take over my rental. They said that it must be a Chevy and from Enterprise. When I produced the paperwork from enterprise for a Chevy', they refused to take it over. They had to transport it to another dealer, took it to the wrong location, and damaged the side of my vehicle in the process. I never went after them for the body damage as it would be a battle I didn't feel like fighting. Worse of all, this repair was warranty. I had to pay for a month of the rental car and my loan payment. I had to get Chevy to reimburse me for the vehicle. Luckily, my company gets a great deal with enterprise. Otherwise I would have only been reimbursed for part of it. Stingray jumped right in and took over my rental. They communicated what was going on and the service manager sat down with me and explained the ins and outs of the process. Ferman has no customer service skills. They will leave you without a vehicle or paying for your own rental. Then they will try to tell you how they are helping you. They will give you a "Sandpaper Condom" and not think twice. read more

I bought a 2023 trailblazer drove 3 hours to get it at their store to bring it home and the remote start doesn't work . Plus there was a finance issue which they called me multiple times until I answered the phone while I was at work it was like a form of harassment. I will never deal with them again read more

You may have noticed that Tommy the Guest Experience Manager replied to my original post. I reached out to him via the email he provided and my wife also called and left a voice message. It's been a week now and he hasn't responded to either one. My conclusion is he's insincere with his response and only does so to give you the appearance of caring. Take your business elsewhere. read more

The service here is very poor, I am no longer coming here to get my oil changes because it always take them 4 hrs and I shouldn't have to sit and wait for a long time when I always book my appointment and show up on time. Also the staff here can be very rude and it's not a welcoming place for a person who tries to come here on a regular. I am so tired of being treated as if my time isn't valuable and with poor customer service. They don't even deserve one star because that's how bad it is. I am not happy and will tell everyone to avoid this dealership at all costs. read more

The very definition of a SLEEZY used car dealership. I bought a truck from them that passed their 'vigorous' 50 point inspection. I drove it 40 miles home and as soon as I pulled in the driveway, the check engine light comes on. They won't take it back, they won't inspect it, they will repair it if I pay their insane dealership mechanic's fees. I am absolutely disgusted at LACK OF CUSTOMER SERVICE. If you're in the market for a used vehicle, go literally anywhere else. I would never come back here and you shouldn't either. read more

Worst customer service ever. Did not even look up from his phone when we were asking questions. Proceeded to help another customer before we were finished. If I could give it a 0 I would . read more

I always had the worst experiences here at this dealership for customer service for my car. I just never understood why they have appointments and it still takes just as long as a person that doesn't have an appointment for a simple oil change. That why they drive all the way out to bartow to stingray Chevrolet. I make an appointment and im only there for 1hr and not 3hrs read more

The dealership was swift to call me when I was purchasing a new car, but after financing was done, all I am left with is empty promises. On two occasions the sales manager said he would return my call with a resolution and I'm still waiting.. read more

Took my Silverado 5500 work truck in for code p228b Machanic took off fuel filter and there was some very fine color in fluid Machanic told me I needed a complete fuel system I said no way put a filter on and I'll be on my way Machanic said it would barely run, put filter on and I drove 40 miles no code or any problem, so I needed a fuel filter not a 20,000.00 fuel system, they have a bit of a racket going on their, stay away way, Franscico was the person I was dealing with, wouldn't call me back .~ read more

Unfortunately this dealership is full of liars and scam artists. Don't be fooled by the nice building, they will tell you one thing and write something completely different down on your contract. If you make the bad decision to shop at this dealership, read every word of every page they ask you to sign. Even with the salesperson that helped me telling management that they did infact promise certain things, they didn't care and said it wasn't their problem. Then started making up lies to try and make me feel stupid. Very disappointing. read more

Took it in for an oil change and tires rotated and let me tell you. Never again Ask if they could put Mobil 1 oil in it. They said yes. About an hour later they were calling to tell us it would be $200 for the oil change. When we finally got the car back there was grease on the front driver side. We tried to get some one to check it for us, no luck. Don't every go there for anything. Please K & F read more

Howard was my service advisor, he did great job following up and keeping me updated as whats going on with my vehicle. Thank you Howard. read more

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I will not buy another vehicle from here because of how terrible the service department is. The general manager needs to get a handle on the service department. I took my vehicle in for standard service...oil change and tire rotation and mentioned a noise that I have heard several times. My service advisor shrugged his shoulders and said I haven't heard of that problem. While I was waiting, I Googled my problem and found the issue on GM's message board. I showed it to my advisor when he said my car was ready and he was not interested. Another time we were left waiting for the "courtesy shuttle" for over 2 hours. Another time I called to schedule my appointment and decided to schedule a rental based on my last experience with the shuttle. I was told I would receive a call back to get that set up. The call never came. Another time I called for assistance when my car wouldn't start and was told a service advisor would call me right away. The call never came. I have taken my complaints to Tommy and was hung up on once and disregarded another time. I also spoke with Mr. Larkin and was assured he would address the problem...that was after my second issue. The service never improved and I have since decided that Ferman is a lost cause. read more

If I could rate a zero I would. This dealership is very unorganized and it sucks that I allowed them to service on my car and still have to pay for their "time". Oh and the shuttle service ? Terrible! Couldn't get in contact with them to bring me back to my vehicle, spoke to about 5 people who forwarded my calls to a damn voicemail over three times! Just an awful experience. My father and older sister even tried to speak to a manager about the situation for TWO WHOLE DAYS and I have yet to receive a call from them. I will never go back to this location even if my car was about to be on fire. Terrible service. read more

If I could give this place a cero I would.I have called several times about the recall on the air bags,I get told that someone will contact me in regards to it, no one ever calls. If you need to do any business with chevy, do not go to this so call dealership, it should be closed. read more

I did a down deposit for $1,000 on a black 2023 Camaro 2lt that has a $5,000 markup (alright that's not to bad) and the salesman told me the car would be there on the lot on the 24 and I should look forward to the 25th next day in case it doesn't arrive. Oh that's great! I've been waiting forever to get a car- so I booked a plane ticket for the 24 and a fly back on the 26 just in case it doesn't arrive and drive the 7 hours back home. Lo and behold- the car's arrival date has been pushed back a month and I wasted my time off work rescheduling and I have to cancel my plane and hotel reservation on the day of the flight/hotel visit. I asked the salesman to refund my down deposit Back because I can't wait another month because that's wayyyyy to longgg and the arrival date can be pushed back more. Almost a week later and no refund back and no response back. This dealership just keeps going back on their word or have no customer experience or just don't give 2 cents at all. Luckily I was able to buy a brand new 2022 Camaro 2SS from a local dealership that has no markups and has excellent customer service. Buyers beware for long wait times and slow response back read more

Came here looking for a car. Hunter was able to help me and find the perfect car while helping me get a great price at the same time.

This is a review of their service department: I had a 10:30am appointment to get my oil changed and was told it would probably be about 1-1 1/2 hours until it was done (first of all, WHAT?!) but I was okay with it and went inside to wait. After 2 hours I went to ask the woman behind the desk if she had an update to which she answered she didn't know any info, I would have to ask the guy in charge of my car. So I went outside to try and find him and when I finally did he said the car was done but it would be another 20 minutes for paperwork. So okay, I've waited this long, I just went to sit down. 30 minutes later I got back up and went back outside to find my technician to which he said it was finally done and he needed two minutes to do the paperwork (??) so I waited outside this time. 5 minutes later he finally called me and my husband to pay. When I finally got in my car, my husband finds that they didn't replace one of my caps on my tires so when my husband went up to grab one he was presented with a broken cap. Plus I specifically mentioned that I was out of windshield whiper fluid and he said no worries, they would top that off no problem. Low and behold as we were driving away, there was zero fluid. Overall it was a really long Saturday for subpar service. I bought oil changes when I got my Chevy, and even with free or discounted oil changes, I probably won't be back to this dealership. Things to fix: Communication (between both staff to staff and staff to clients) Wait times - 2 1/2-3 hours for an oil change is absolutely insane. Honesty/thorough inspections- between the tire caps and the fluids being low, what else did they miss? read more

Do not choose this dealership!! They don't even deserve a 1star! Zero customer service from sales to service!! You will wait hours to get a basic oil change. They don't communicate with you! They don't stand behind there warranties! This place is full or liars!! BEWARE OF THIS GM DEALER!! read more

I dropped off my vehicle on March 16, today is March 28 and they have yet to tell what is wrong with it. It smells like gas, so you would think it would be easy to troubleshoot a possible gas leak. Despite numerous attempts to get a status or even a cost estimate, they can't be bothered to respond. They provide zero transportation and refuse to give me a rental like they used to in the past. My family can't live with just one car, so I had to spend hundreds on renting a vehicle from Enterprise. After 3 new cars, I'm never buying a car from them again or use their service department read more

Typical rip-off dealership, senior citizen parents went there for a quality used vehicle, left with an overpriced Honda with a bad transmission. My parents drove vehicle for 6 months before I found out. (I live our of state). At their age of 86 and 80 yrs, they didn't realize the transmission was shifting hard. All responsibility from the dealership has expired. They knew since day one, this Honda has a pattern failure reputation on this particular vehicle. Buyer beware, Professional LOSERS, owner down, selling too vulnerable Old People. read more

I absolutely would not recommend this business to anyone. I purchased a 2015 Ford Fusion last year. I've since had to replace ALL Tires, and now my battery is completely dead. I thought it was the heat, because that's common in Florida. This morning I found out the battery they sold me was from 2017, 5 years old from my purchase date. The Mechanic said batteries are supposed to be replaced every 3-4 years. This is just unbelievable that I keep having such inconvenient issues due to their lack of care or quality of the cars they are selling. The mechanic said this should NOT be an issue on a car I bought a year ago. Disgraceful for a business. Andrew was my salesman. He is fake and only wants your money. read more

We were sold a lemon. In less than 4 months, the certified vehicle we purchased has leaked 4 times from the sunroof drain. The AC was missing a duct, there was a cracked exhaust pipe, the USB chargers don't work, the sun roof won't open, the Bluetooth microphone was broken, the headliner was ripped to shreds and sold that way, the brakes are squealing, the third row seat is not secured in the car and wobbles and the sales manager Johnathon admitted this car "should have went to auction" and he will not take it back to make this right. The service center will not answer or return calls, emails or texts. BUYER BEWARE!!!!!!!!!!!!!!!!!!!! read more

TAKE YOUR BUSINESS ELSEWHERE. Literally sold a vehicle out from under me after giving a deposit and having a signed purchase order completed. Grimy company (all locations). Better off going somewhere else. Don't waste your time or give them your money. read more

Absolutely terrible. Had a 2:00 appointment and Aaron was my service advisor for oil change and 50,000 mile service. He told me it would be 20-30 minutes and he'd come check in and update me so went inside to wait. I got an automated text saying I could text that number for anything. After close to an hour and not hearing from Aaron again and no reply to my checking in text message, I went to find him. They hadn't even lifted my car for a tire rotation yet. He said it wouldn't be long. By the time I was done it was 3:45 when I left. Aaron has the nerve to tell me he said 1.5-2 hours for an oil change which he never told me before and that the automated text goes to a system they don't monitor when it says "you can text me anytime at this number". Huge fail and no regard for customer service or people's time. DO NOT GO HERE AND IF YOU MUST, AVOID AARON AT ALL COSTS! read more

My fiancé and I just spent over 25 minutes dropping off keys to get an oil change. Employees tried telling me my advisor was on lunch so I had to wait. Like no one could take the keys and the advisor can look at it when they return? Give me a break. Not my first bad experience at this location. I do not have plans on returning to this location. read more

I was never been so disappointed. I had to go 2 times because the first one the team wasn't working, and my second visit it seems that my car fixed by itself, cuz the second mechanic says it was ok. However, after getting home an almost brand new car still sounding like an old man. Thanks, u for making me lost 3h for nothing and don't fix my issue. read more

And Ferman strikes again. Took our 2016 Tahoe in because the sunroof wasn't working. Before I took it in I checked the fuse that was labeled sunroof, it was good. So I figured it was a bigger problem. Good ole Ferman told me the motor was internally shorted along with a bad fuse and for $1,364.27 they could fix it. Well I was under the impression we were still covered under our extended warranty but it had expired last year, my bad. So I sucked it up and paid the $150.00 service charge and took it home. Got on the googles and come to find out there is another fuse located in another fuse panel. So I looked and the fuse was missing. I replaced it and boom sunroof works as advertised!! Did Ferman pull it because it was bad? Or were they going to charge me or the warranty company $1364.27 for a bad fuse? Not sure only they will know. This is the last time I ever deal with those crooks!! Avoid this dealership at all cost. Go to Rivard across the street!! But they were nice enough do do a complimentary free 27 point inspection were they kindly pointed out that the front shocks were leaking, needs alignment, both rear axle shaft seals leaking (never noticed a puddle or fluid), spark plugs and wires need replaced, fuel injection needs cleaning and fuel induction service required. For all mentioned above they could fix for $5,991.10. I understand businesses need to make money but up selling almost 6k is a little ridiculous. I am fortunate to be a mechanic and know how to work on most items but I was under the impression warranty was good. I am kind of glad it has expired so I don't have to deal with them a$$holes anymore. If you do have to absolutely use them please do your research and ask questions about everything they say is "bad" and have them show you. read more

Worst experience ever!!!! Don't shop at Ferman. They're advertised prices are false on their website and they told us because 3 generations of our family had ONLY EVER bought GM vehicles we didn't qualify for the advertised price. So much for loyalty! Plus they made an offer and lied about the price trying to sneak in extra thousands of dollars. read more

Drove an hour to get a repair estimate and they said we could set an appointment for the following week. One of their own dealerships sent us there that day. Lobby was empty and they immediately helped an insurance adjuster without an appointment. . . Felt like they didn't care about the "common" person but wanted to keep insurance companies happy because of the amount of business they bring. Maybe it was because the owner of the car is Latino. Who knows ... but it's apparent their customer service is weak. read more

My car would not start and sent it in to the dealer via tow truck. Next day I had an appointment at 930 AM to get it fixed. I tried all day to contact someone via phone to find out what is wrong with the vehicle and NO ONE answers their phone. From the service advisors to the service manager, you leave a phone message to call you back and you can bet they will NOT. It's after 3 PM and what was suppose to a new battery has turned into an all day wait. Worst dealer customer service I have seen so far. read more

I took my car in for a scheduled oil change today. My appointment was at 9am and they knew that I was waiting with my young son for it. When I went back to check on the progress of the oil change at 11am, my car was still in line waiting to be worked on. I took my car and left after waiting for a little of 2hrs for a scheduled oil change because who knows how long I still would have had to wait for it. Second bad service experience here, I will not be back for service or a future purchase! read more

I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet2 years ago. I took it in today for an issue with hard shifting at 11k miles which there is a bulletin out for a fix by updating ECU software. I requested this to be fulfilled. I have been experiencing this issue for some time now as well. Steve Liguori was the Service Advisor who was assigned to assist me with this issue. Upon picking up the vehicle he quoted his Manager (Brian Rabeau) by saying that because of a cold air intake and hi flow catalytic converter on the car they would not honor the warranty on the vehicle because it is not completely stock and that Chevrolet backs this up. The issue was there before the 2 bolt-ons but instead of providing good customer service they preferred to lose a customer and get an honest review from an honest person. Go Honda people but not from this dealership. Their lazy crooks. read more

Bought a car and it was delivered. sales transaction was decent but sales rep was inadequate at best. Ahmed the sales rep never called after initial contact and did not call to tell me delivery was on its way. Fithermore when the car was delivered and after the driver left I noticed paint overspray on the roof and one side of the car. I contacted Ahmed who took two day to come back. first offer was to bring it to the dealer, an 8 hour trip. I said that's not possible and then I offered to spilt the cost of the paint being removed. He emailed me a day later and said "my mangers spent too much on the car already and will not do that". Stay away. And be alert to any after market warranties they push. They will not disclose the fine print. read more

If you are a Veteran do not purchase from these people dishonesty is their motto remember you don't live off selling cars they do this is where the customer is in trouble go somewhere else before stopping here read more

Very friendly and professional. Great car, truck and SUV options. Service department and collision center have been great as well. Will continue to buy and get serviced from here. read more