Over the past 10 years I have either purchased or leased 5 vehicles from Findlay Cadillac & SAAB and have had nothing more than excellent customer service from John and his staff. My lease was up on my 2008 SR and purchased a Saturn Hybrid from a different dealership only because Findlay didn't have one at the time. ( I still own a 2010 SRX) After having the Saturn for only 2 months the battery died. I called the dealership where I bought the car and they said it was battery and it was not covered under warranty. The soonest that they could get me in to check the battery or car was a week later. If it was the battery I would have to buy a new one and I was better off going to Auto-zone. I called back to speak to service manager and got his voice mail and still have not heard back from him (3 months). I then drove my Saturn to the Findlay Cadillac, which is the Saturn authorized service provider, were Keith promptly assisted me. He said they would have to keep my car overnight and he would call me the next day to test. When I received the call the next day, Keith informed that is was the battery but that the connection to the battery were the cause it and was covered under warranty. I have always received great customer service but that day was a day I will remember how the entire dealership gives EXCELLENT customer service. I will always come back to Findlay Cadillac/SAAB for service and the next purchase of my next car. (Cadillac Coupe). Thanks again Findlay Cadillac SAAB Rudy read more

My Battery recently died on my Car, I have Roadside Service through my automobile service, so i contacted them and proceeded to get me back on the road with a new battery. On my drive home, I noticed that I had lost the A/C controls, and the stereo function. I thought that it may have just went to some sort of a default mode and needed to be set all over again. Upon going through the process of trying to reset everything, it became clear that I needed to head to the dealership because nothing was working. While speaking to the Service Rep, one of the actual Mechanics walked by, Barry. And took notice that I had "V" Cadillac, and asked if it was mine. He started asking me about my car and explained that he has one as well. He then asked why I was in for service and what was the car doing or not doing. Barry was familiar with this issue and seem very confident that he knew exactly what was wrong and how to correct it. He said, " pop the trunk " battery is located there. He then proceeded to explain that "sometimes you need to do a hard reset on the computers." " disconnect the positive and the negative battery cables and hold for a few seconds, that puts all the computers to sleep." " then reconnect. " now before I tell you the outcome here, let me say, I did my homework, if the Dealership had to have reflash the computer? =$400-$600! If I needed a whole new center console?=$1800! BOOM! Car was reset! A/C was on! My music was back! And it cost me gas money to and from the dealership, a handshake! I'll pay that all week long! Sure I was happy that I got out of a dealership without paying a Million dollars! But what I was more happy about was the Integrity and genuine sense of let's just try to not cost this customer the expense of un needed repairs. Charging them just because we can.. the Service Person, I'm sorry I didn't catch his name,or just cant remember, and Barry showed me that there really are dealership's you can trust. That's RARE..I HIGHLY RECOMMEND, if you need dealership service or repair? Try these guys. Honesty, Fairness, and Integrity?! At a car dealership can be few and far between.. at the end of it all. I asked what my total was, he gave me a handshake and said, " that's how the real world works. " Thank Findlay Cadillac for employing these guys, you obviously have very high standards and expectations of and for your employees. They make people feel comfortable with bringing their vehicles to you. Or at least I do anyway. read more

I recently bought a used BMW from this dealership and they promised to fix the rear window on the convertible top-they glued it and the next day the molding was flapping again. I returned to ask them to replace the window and was told that if I found a new car buyer for them they would give me $300 towards the purchase of a new back window-which retails for $550. This wasn't what was agreed to when I purchased the vehicle but got no satisfaction from the sales manager. On 9-9/2011 I was pleased to have my BMW returned to me with a replacement window. This is what I have always wanted and am very pleased with the treatment I received from Rick, Sales Manager. I also want anyone to know who goes to Findley Cadillac that there is a salesman there who treated me as anyone who would want to be treated and his name is Jason C. So I now can say that I got everything that I wanted from Findlay plus I got a great used car at a reasonable fair price so now I will recommend this dealership to my friends read more

I have owned a Lexus and a Mercedes, both very nice cars. But when I got behind the wheel of a Cadillac......WOW! I can honestly say I am a Cadillac snob and will prob retire in one. Beautiful inside and out! Not only is the car incredible but also the service I received at Findlay was by far the most professional, friendliest service ever. We actually looked at 4 cars. Jason could tell just by talking to me which car I would fall in love with and he was so right! Bryan Olsen and John Saksa really go out of their way to make the purchase perfect!!!!! I will never go anywhere else again! I know I keep saying it guys but thank you again for finding me my favorite car ever! read more

I just bought a car from findlay cadillac and the service was amazing!!! Janice went above and beyond!!! I honestly would not have bought the car if it was'nt for Janice. She is so kind and actually cares and wants to see you happy with the best deal! If you need a car Janice will take great care of you! read more

I recently leased a Cadillac XT5 from STEVEN HOFFMAN. I walked in and told him exactly what I wanted and he was straight to the point and didn't try to haggle me. I've never bought a car without the assistance of my dad and this car wasn't going to be the exception, so with that, Steven and his manager constantly spoke to my father on the phone assuring him that I was in good hands! He was so courteous and very patient! and he and his sales manager did everything they could to help me! I wouldn't go anywhere else read more

I bought my Buick Enclave at Findlay Cadillac, so I get my services done here. My AC went out in June 2018, so I took it in and they fixed it with a charge of $520.00, in August 2018 when my AC went out again, with the same exact problem I brought it in because I assumed they have some type of warranty for their work. I left my car there and went to work. I received a call around 2pm that day and was told that they had the car taken apart and still haven't found the problem but they could not continue to look anymore without some money for their time (even though they were the ones to "fix" the problem two months ago) I was told they needed $350.00 to continue. I'm a single mother of 3 kids and I need AC in this Las Vegas heat, although I thought this was absurd that they needed money to figure out what was wrong with the work they previously did, I agreed, so they continued and called me a couple hours later and told me that I would not be able to get my car back that day. The next day the service desk called me and said that they have found the problem and of course it wasn't the same problem as before and it was going to cost me $2600.00. I had to figure out if this was even in the budget for me to get fixed, so I asked if I could call them back, as I didn't think it was possible. I get a call back from them about two hours later and he tells me, what we thought was wrong is wrong, it's actually not that, it's this and will be $1320.00, so I'm happy with this news, even though it's still a lot of money. I personally think this is something they do, give you the high amount and see how you react and see if they can get that from you and when you don't they offer a different price, so you feel like you're getting a deal. Anyways I agreed to this price and they told me it would be ready to pick up Friday afternoon (this was Thursday) so Friday afternoon I go pay the $1320.00 and pick up my car. I drive off and take it to my baby's daycare which is not too far from their location and as I'm driving I immediately see that my car just isn't acting right - buttons are flashing on and off and the car just isn't acting how it ever has before. I get to the daycare and get out of my car and the engine sounds like it's still running but I turned the car off, I'm thinking okay, that's weird but I proceed to pick up my baby and drive home, which isn't too far. I get in the car and it's still acting up and I notice the temperature gage is almost to the top number, which has never happened before, it's only gone to the middle the entire time I've had the car, so by this time it's after hours, Findlay has closed for the day and so I take a picture and send it to my friend and ask her to ask her husband if my car is overheating, She texts me back and said he said to get to where you're going fast and DO NOT drive the car anymore. He came over to look at it and as it turns out, Findlay's mechanic drained all of the fluid out of my radiator while working on my AC and "forgot" to refill it. Had I not known my car was acting weird and continued to drive it my car would have overheated and I would have had a world of problems that I would have never been able to pay for all the damage and my kids and I would be left without transportation, so I email the service guy and he offers me a free oil change, I literally could not believe it. I do not need a free $30.00 oil change thank you, I wanted them to acknowledge what they did and maybe offer to reimburse me back some of the labor charges I had to pay when the person that did the labor was not thorough at all, this was a careless mistake but instead of argue, I just let it be, as my car didn't over heat and it wasn't an issue. So I drive my car for one week to the day, the very next Friday, guess what? My AC goes out! I called the service desk and left the service advisor a vm saying I'm dropping the car off Tuesday and not paying a dime, they need to fix it because I hardly think $1320.00 for one week of it working is justified. So I went home and thought about it and the next day I emailed the service advisor although they were closed, I just didn't trust them and never want them working on my car again. I brought it in for AC and they almost blew the engine up, they are obviously incompetent and this would be the 3rd time in 2 months I'm taking it in for the same issue, so I'd like a credit to my card of some sort, so that I could take it to a new mechanic. I get a reply on Tuesday saying to bring it in and let them fix it, as I guess they weren't understanding I don't trust them anymore and will never bring my car back to them. So anyways, I've paid Findlay Cadillac a total of almost $1900.00 in two months for my AC to still be broken. I would recommend NOT going here, I will never take my car back here or buy another car from any Findlay ever again, not that they care. read more

I had purchased my last two Cadillacs at Cadillac of Las Vegas, and was happy with the results there. I recently moved closer to Findlay Cadillac and on 8/29 I decided I was going to trade in my ATS for an SRX. Jason and Chip in Sales, Rick the Sales Manager, and Cliff in Finance were great and got me into my 2015 SRX. I could not be happier. For me it just seems Cadillac dealerships are great regarding customer service, and Findlay Cadillac excelled. read more

Many thanks to the Findley Cadillac-Henderson team. I visited Findley Cadillac - Henderson to inquire about having warranty work done on my Cadillac. As soon as I walked into the service department I was introduced to Bill Young the service director. Bill took my wife and I on a guided tour of the entire facility to include the underground service area where the work is performed. The entire area was cleaner than a military white glove inspection. I was so impressed that I made an appointment to have the warranty work performed on my Cadillac. My service advisor Brian McLay had a new 2017Cadillac loaner waiting for me on the day of my appointment. Five hours later Bill called to tell me that my car was ready and all work was completed. Excellent service and I will have all future work done on my Cadillac at Findley Cadillac - Henderson. Thank you, Bill Young and Brian McLay as well as the service technicans who worked on my Cadillac. My next Cadillac will be purchased from Findley Cadillac - Henderson as well as all future service. I forgot to mention that no cars are left outside in the hot sun while waiting for service. read more

Amazing service received. Thoroughly impressed with Brian McClay and crew. I would highly recommend the service department.

I was at Findlay Cadillac this weekend looking for a car for the kids to share. What an amazing staff they have there! So informative, no high pressure sales. I LOVE THAT, Nothing I hate more than someone in my face when I am having a discussion with my husband on what we want to do. Even though we were not wanting to buy a Cadillac, as this was a car for the kids, they were more than happy to find me a car at one of the other Findlay dealerships! I love Findlay Cadillac and when my husband and I are ready for a new car, we will splurge and buy us one :-) read more

I just bought a new SRX on 7/12/13. It was my best car shopping experiences - great price and fast service. The salesman was knowledgeable and courteous. I did my home work and told him which car in the dealer's inventory that I'm interested. After verifying the inventory and showing the car to me, he did not play game and told me the best price they can offer right away. It was a great price (better than what I had in mind), so I took it. It was just that simple. I also got finance from the dealer. Again, the finance manager was very nice and efficient. It took less than an hour to complete all the chores of credit checking, documents preparation and signing. read more

I have to say that is best auto dealer in the Las Vegas area, and that I had the most amazing experience here. I was a previous Kia owner and had bought 8 Kia vehicle from Henderson Kia a few blocks away. Even with this loyalty, I get no appreciation and concern from the company. The latest problem was on a 2015 Sedona van that I absolutely love for my family, but the AC wasn't working. As everyone knows, that cannot be acceptable in 115 degree Vegas weather. The dealer tried to help, but Kia corporate stated that 70 degree air coming out of the vents was normal! I couldn't take it anymore. I went down to the Cadillac dealer nearby. Sergio, who formerly worked for the previously named dealer worked here now. Like he's helped me in the past, he was able to get me out of this vehicle with a full year left on my lease, no problems and hot me into an amazing 2017 XT5 with a lower payment and the same terms! The air is amazing, on top of the car being a very stylish and well built vehicle. He was very sympathetic to my situation and was perfect through the whole buying process. After initiating the deal, I finished my deal with LJ. I couldn't believe I met someone just as awesome! LJ was so friendly, personable, and he made us feel like family. He made the process even more comfortable and made it feel like we were friends for years! Instead of an auto purchase deal, it felt like hanging with an longtime friend! I highly recommend this dealership and Sergio and LJ for all purchase needs. This dealer is top notch too in terms of facilities. I would have no problem waiting for service in a place this gorgeous. As soon as I'm able, I plan to get my next vehicle here very soon! If you're in the market for any kind of luxury vehicle, come here first! read more

Great customer service! Waiting to get my battery changed out and was offered breakfast. Was on a deadline to leave and they had me in and quickly! Thanks!! read more

Findlay Cadillac is the very definition of amazing customer service. Mike G has always been my point of contact anytime I need work done on my H2 and he makes things as convenient for me as possible, communicates throughout the process and gets the job on time and properly. I've also dealt with other people in both the service and sales departments over the years and they are all complete professionals as well. Best experience I've ever had at any dealership. read more

Prior to our experience at Findlay Cadillac I have never had the desire to write a positive review. L.J. Harness is absolutely not your typical salesperson; I'd consider him more of a guy who is there to accommodate the customer's needs. Not only did we get our beautiful new Cadillac at the price that was suitable for our budget, but we also left the dealership without buyer's remorse and some awesome stories to tell. L.J is a very talented individual and has quite the background. All of the staff were more than helpful, and greetings came from every which way. I'd go back there in a heartbeat! It's been 5 days since we purchased the car and already, and L.J and his staff have given us 3 courtesy calls ensuring that we are comfortable with our decision. They are relationship builders, knowing this will make us return customers. They even had someone come to our house to explain how roadside assistance works, and he programed our vehicle's garage remote at no cost at 8pm to accommodate us!!! Excellent company. read more

Thank you for helping my family purchase the car of my dreams. Such helpful staff and an amazing selection of vehicles to choose from. Our next car purchase will definitely come from Findlay. Thank you everyone one. You all were more than what was expected! read more

I have been a Cadillac owner for several years having owned 2 Escalades and an SRX... Findlay Cadillac is the BEST! First, their sales staff rocks.. No pressure, just great deals!! Always friendly and knowledgeable, and always willing to help. Then there is the service department... Mike Giordano (Mike G) has been wonderful! He is probably the best service manager I have ever dealt with at ANY dealership! Friendly, quick to serve, always attentive and ALWAYS has a nice thing to say! He also goes above and beyond the average service guys to make sure the customer gets the car back quickly and FIXED... On time and on budget! Other dealerships could learn a lot from Mike G and the whole operation at Findlay! read more

I have had my Cadillac for 5 years now and I cannot say enough great things about Mike Giordano and the service department. Anytime I have needed something done on my Escalade, Mike has always been right on it. He listens to everything I have to say and has ensured it's always taken care of. I've used my warranty several times and I know that Mike always goes to bat for me, to ensure they cover their part. I'm always greeted with a smile by everyone. Sharon in the service department is always so quick and helpful and I wanted to give kudos to her too! Super impressed with Findlay Cadillac in the Henderson Auto Mall and I know where I'll be buying my next vehicle!!! Thanks so much!! read more

Bought a 14 ATS from Findlay Cadillac and called TROY their roadside assistance tech out to program our key and he was so helpful . He took the time and effort to answer all our questions. What a good guy!!! read more

Best car buying experience ever! Mike Waldman, Steven Hoffman, Sergio and the rest of the team are consummate professionals. They patiently helped us through the process of choosing the right vehicle for us and then all of them went to work to make us the best possible deal. There was no need for the tedious back and forth that normally accompanies car buying. The moment you walk into the dealership you know that this is a very reputable company that will stand behind it's vehicles and it's word. As with any vehicle purchase there are always little, minor issues that will need attention. This team is completely receptive and eager to get all taken care of so we continue to enjoy our vehicle decision. We are very happy that we chose this company to do business with! We have zero complaints; none. A complete opposite experience from the other Cadillac dealers we have dealt with in Vegas and LA/OC. We're already figuring out when it will be time for my wife to get into a new Escalade! Hands down the best dealer experience. read more

Excellent experience. I really could not ask for any better. Dealership is clean and service is great.

Major Kudos to Sharon Middleton and Michael Giordano. They truly care about their service customers. The entire service department is great. Thank you for such great service. read more

Always a great experience when I come here...they are awesome! I needed service and Mike G got me in in less than an hour the morning I called. He's the best! read more

I had the best experience at this dealership. I have had both good and bad experiences in the past and this dealership is on the A Team. Thanks to Findlay Cadillac for the outstanding service and honest dealings. I will be a repeat customer for years! read more

Findlay Cadillac service department is first class.Mike Giordano and Sharon Middleton are awesome !!!!!

I have always had good experiences at Findlay Cadillac. Mike G has serviced all of my GM vehicles for years. I wouldn't take a GM product anywhere else for service. Good prices too. The sales staff always take good care of me also. Great dealership all around. read more

i cannot express my gratitude enough to findlay cadillac in henderson. my experience there was absolutely wonderful and i would definitely recommend everyone to go there! i am disabled and from the saleman joseph martinez to the finance dept. chris martinez and the director of finance brian they did everything they could to help me and i walked out of there feeling like part of a family. i cannot thank them enough god bless you guys i wouldn't buy a vehicle from anywhere else from now on one very happy and satisfied customer read more

We called to have our 2014 CTS in to be serviced , our service advisor, BRYAN took us in early the next day ,they fixed a noise we had in the front ,oil change & filters , all within a couple hours . He was very professional and knowledgeable .a very positive experience not what you expect from a dealership read more

Made an appointment for warranty service for my SAAB. I made the appointment two months in advance because I was travelling from Canada to the Las Vegas area and wanted to make sure that all was good, and that my vehicle would get in for service on a particular date. Three weeks in advance I phoned to make sure that there was nothing more needed from me to ensure service; at this time I was told that they are no longer doing service for SAAB vehicles, and then I had to listen to the service manager's long excuse about how the mechanic had a heart attack (and died) and the service adviser that made the booking was fired the same day as the booking. I guess I was supposed to apologize for inconveniencing THEM! Service here was always great (my vehicle has been in several times in the past) but I wouldn't trust them servicing a red wagon! read more

I had gotten into an accident. The dealership was amazing! Bill Young is outstanding as the head of service. I was given a loaner & when my car came back it looked fantastic! Everyone who I came in contact with treated me so nicely! Thank you for making my car look like it did before! Even cleaned out & detailed the inside!!!!!! read more

I love Cadillacs..I've owned 8 of them 1985 Sedan Deville 1995 Seville SLS 1998 Deville 2001 Deville 2002 Deville 2005 XLR 2011 DTS.. I bought 2 of them at this dealership & wow what an experience! I used to buy my Cadillacs at Cashman Cadillac (Later called Cadillac of Las Vegas East) on E. Sahara and when they closed (2009) I decided to check out their other store on W. Sahara & let's just say I wasn't impressed..so I went to Findlay Cadillac where I was greeted with the up most respect and courtesy..My salesman Steve was great he went above and beyond for me making the whole buying experience very easy..Also Cliff & Brian in finance were great they gave me the best deal possible...While the paperwork was being drawn up i had "free lunch" that was excellent! I left a very happy person! From now on when I want to purchase a Cadillac I will ONLY go to Findlay!!! read more

I just drove in with no appointment and Chuck was kind enough to take my car to have it looked at. I thought it would take quite a while to fix it (days) Within hours my car was ready to be picked up!!! Great and speedy service! read more

I am disappointed that I have had over $4800 in repairs on a car that only has 43000 miles. But I am very happy with the service I received at Findlay. Mike G does a great job. He is courteous, professional, and knows his stuff. Very happy with him but disappointed in Cadillac. read more

Never go here. Lies after lies. Very poor experience. After several emails back and forth with CHIP ROGERS, Internet Sales man, I went in for a test drive. After him rushing the test drive he showed me the final price for the truck we had been looking at. Now during the process he kept telling me great deal need it gone fast ready to take home. But when i mentioned going to get lunch and calling around to check tire prices insurance, updates for the navigation and to call my bank becomes my preaproval was 1500 under what I needed. I was told by chip that if I left he would not honor and prices he had quoted me. He did not want me to leave with the paperwork he had printed out. Told me we are raising the price of the truck when you walk out that door by 3000 dollars . What else could I do but leave. I went threw the Internet to avoid pushy salesman. I am very disapointed. The truck was pretty nice would have been good for us. This dealership seems to be using dishonest tactics. read more

I generally don't put reviews but this place I will make a exception. I went to look at a used truck and the test drive went well. The salesman and I get back to "work a deal" and that's when the problems started. I told the salesman John tsotsoros I had just came from a different dealer with a very similar truck and did not buy because the the deal was not right. He told me that he would do all he could to make this deal work. He came back with a "deal" for me at full asking price witch I was not surprised by. I told him that I had a better deal at the other dealer and he told me I should have taken that one because his was the best he had. I said fine I would like my key for my jeep so I could leave and he would not give it to me. He kept trying to get me to tell him what I would pay for his truck even after I asked for my key so I could leave. I had to get my own key from his manager . I will not buy a car or truck from a place that will not deal in good faith and I feel that that is what they were doing. read more