Brandon didn't inform me that you needed to under warranty in order to get a loaner. He told me what my vehicle was before I could tell him, so he should've seen I wasn't under warranty. I called prior for this very reason. That little detail you missed to tell me had me drive there to meet with condescending Edwin, who felt the need to reply with, "why would we pay for your rental?" ... Well Jack, your coworker failed to inform me about the warranty. If I knew prior, I would've arranged otherwise. No hello, no greeting. No customer service whatsoever. Then you want to snap back like that?! Lucky for you, it's about me and not you or else, everyone in that office would've had something to gossip about this morning! Instead, I kindly write you a nice review. ;) I'm not the one Edwin. I will happily take my car all the way across town. Both dealerships have put a bad taste in my mouth. I will never purchase another Cadillac again. I wouldn't have been irritated if I was met with a welcome, but nope. Walking around like he was too busy to even say hello, or I'm sorry, just give me a minute. Nothing. TF? You work at Cadillac, you don't own Cadillac! Humble yourself boy! read more

Kelvin was great, staying in constant contact with me at all times. The truck was beautiful and clean, and he probably spent a half hour showing me the nuances of the Escalade. The dealership is awesome with plenty of vehicles to choose from (far more than they had in Salt Lake City). Now for the reason the perfect 10 at that point slid to a 5. I did the financing up front myself with my credit union in Utah, one that Findlay deals with locally. I brought the cashier's check for the balance about 117k. I also had Findlay agree to buy my 21 Denali for $46,500 after sending video of an immaculate truck, including a close-up of the only flaw, a cracked info screen. After the 6-hour drive, the games began with the used car manager setting down with papers to sign for $45,500. Why the $1k I asked? Cracked info screen he responded. Then I showed him the pictures explaining the screen I had sent. Afterwhile, they reappeared with $46,500 papers. After much further wait, they said they had to pull my credit again, even though I had brought payment in full for the Escalade. My score typically runs 835-850, so I didn't appreciate another inquiry. Finally the F&I closing the paperwork gets a 1. A dragged-out experience where I was handed a paper to accept the check now for my Denali (which I brought a clean title for) I checked the box for accept check now, then he informed me I had to check the box allow 2 to 5 days for my check. Are you kidding me? I bring them a total of about $127k, working on the deal with Kelvin for about 3 days arranging the pick-up, confirming the deal with the bank etc. and F&I a**hat's excuse was his check needed 2 signatures! If the deal had been done locally, I would have walked, but 400 miles was too far! I kept getting hounded for a review ever since I bought it and kept telling them it would be as soon as I got my check. Ten days later it arrived in the mail. We usually receive mail from our family in Vegas in 1 to 2 days. Finally, Findlay Cadillac's bright spot, Kelvin spent plenty of time showing me the operations of that beautiful truck. I buy 2 to 3 vehicles a year for personal and business use, and I've never had to spend 4 hours to buy a vehicle especially when I've handled the financing in advance! "F" Findlay, for your report card...especially used car manager's antics and F&I clown. read more

Findlay Cadillac - 2025 Cadillac Escalade - Car Dealers Near Me - Henderson, Nevada

Just purchased a brand new 2025 Cadillac CT5V from Findlay Cadillac. My salesman Andy B was awesome. I also wanted to give a special shout out to the GM Emmanuel Epino. He genuinely made me feel so well taken care of and like a VIP customer. He made sure his team went so far above and beyond in terms of how relaxed & confident I felt during the sales process. Options were presented and explained rather than aggressively pushed and you can just tell the dealership mindset is to help people rather than full court press them. I was also in and out within a few hours and had a blast buying a car for the first time in my life. I can't imagine buying a car from anybody else in the future. This is the place if you want to be treated like family when buying a car read more

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Had bought a used Cadillac from Findlay Cadillac with 7,500 down. Drove it off the lot with a squeaking tire. Brought it back, thought it was the breaks, they said it was bad struts and rod. Didn't even have it for a month. Quoted me 2,500 on top of a 1,800 quote from them. They need to make sure all there cars are good before going on lot. All they care about is money instead of the safety of the customer. read more

Nightmare dealership - use ANY other Cadillac dealership. Bought an Escalade 3-months ago and it has been an absolute dreadful experience. First off; they had ONE Escalade available - slim pickings. When we finally landed on the upgrades (paint) I'd need to grab - we went through the process of getting me financed (commercial) and they gave me an approval. They call me the next week and tell me that the only way they can get me approved is if I drop another $15,000 on a LEASE. I tell them absolutely not and I'm really unsure why they'd approve me to just somehow not be able to and ask for more money after taking my deposit already. They finally (miraculously) get the approval pushed through (that was already pushed through). Tell me it'll take a week to get the paint finished - and I didn't get it back for over two weeks. The entire time my sales rep is dodging my calls and can't even respond to a text. Mind you - this is a $140,000 car. To top this all off - when I bought the car they told me they were waiting on Brembo brakes to come in for it and as soon as it came in - they'd install them. It's been THREE months - nothing. Called a month ago and spoke two (2) different folks who told me they'd call back - never did. Tried calling again today - the parts guy tried sending me to the sales rep - who shockingly - wasn't available. Called back trying to get ahold of a manager and there's none there on weekends - which makes zero sense as a car dealership. The last fun part is that my front camera hasn't worked this entire time and the idea was that I'd wait for the Brembo brakes and get it fixed when I brought it in for that. For a "luxury" dealership - this place is a dismal joke - avoid them at all cost. Abhorrent service. Couldn't NOT recommend them enough. read more

What a train wreck. A year ago I bought an extended warranty for my XTS. Findlay created two duplicate accounts (No, I don't know why). One of which I paid for monthly on my credit card and one that got lost in the land of incompetence. Both accounts were cancelled by Findlay but I kept paying every month for one or the other. When I took my car in for repairs this week they told me I was not covered-- even though I'd been paying every month, on time. What a mess. For the last couple of years things have gone bad at Findlay. They never seemed to recover from the pandemic. You'd be smart to have your car serviced anywhere else and definitely do not buy an extended warranty. read more

My wife and I visited Findlay Cadillac on Wednesday Jan 15, 2024 in the evening to look at a used Lincoln Navigator. After test-driving the car, we decided we wanted to move forward with purchasing it, and the salesperson and his manager seemed eager to make the deal as well. We negotiated back and forth and signed my name on the offer, pending confirmation from the dealership regarding whether some repairs were included in the cost. We were told they would check and get back to us Thursday morning. However, we were shocked to learn on Thursday that the vehicle had been sold that same morning. This experience was extremely disappointing. Such a lack of communication and professionalism is something I might expect from a small corner used car lot, not from a dealership of this caliber. I hope this feedback helps improve your process, as situations like this can severely impact trust with potential customers read more

This place apparently never has loaners when my car has literally been in the shop at least 5-6 times in the past 3 months! You would think the least they could do is at least have a car for us to use. Since my car doesn't work apparently! Earlier today my fiance was told they had no loaner cars. So he gets to the dealership and is waiting around then sees somebody else getting a loaner? Maybe they pick and choose? Who knows but it's ridiculous because it always happens. Especially when our car is in the service repair for at least a week every time. They definitely need to figure something out asap. Anyways, our service adviser, Tyler, is awesome tho otherwise this review would be 1 star! read more

We had the most amazing salesman named Anthony. He worked hard for us to make us happy. Along with everyone who wanted to make this sale happen. We are very happy with the outcome. Oh! The selection was also good! read more

Decided I was going to have to order the car I wanted. Was greeted by Morgan who helped me through the whole process. Got my order in the same day just the way I wanted it. Morgan kept me informed of where my car was at all times. When my car arrived I was notified and the whole deliver experience went very smoothly. I am very happy with my buying experience. read more

Stay away. They've held my car for 6 weeks for the repair of 2 flat tires. They're incompetent. They give you no information about what is going on. And then when you press the issue with them they treat you as though you're being unreasonable. read more

My experience at Findlay Cadillac was the worst experience I have ever had at a car dealership. Recently, I decided to get rid of a very worn vehicle that I had sitting around collecting dust. On the KBB website, I entered my vehicle's information to see what they would offer for the vehicle. Findlay Cadillac reached out to me. I guess I was referred to them by KBB. The experience started out good. I met with Lauren. She offered bottled water and showed me to a table. Lauren left for a moment and returned with one of her sales representatives. Lauren introduced me to Monica and that's where things took a turn for the worse. Monica shook my hand. I gave Monica my I.D. and the keys to my vehicle. Monica told me she would be back and left. I sat there for 10 minutes. Monica returned to ask me if my address on my license was correct then left again. She returned with a form she wanted me to complete. While completing the form, Monica asked me how much I felt my vehicle was worth. I thought to myself, "What a curious question." I speculated how that was relevant. My response to her was, "I don't know." After completing the form, Monica left again. From that point on, I felt like I was left alone, swinging in the wind. There was no periodic check in, nor was there an update on the progress of the assessment. I found myself listening to the neighboring conversation that the couple was having with their sales rep. I found it curious how their sales rep. was settled in and having a conversation and yet my sales rep. wouldn't even sit down for a second and look me in the eye. Seriously, Monica didn't sit down once with me. 20 minutes went by before I saw Monica again. She returned with an offer. The first thing she presented to me was the Carfax. The conversation started with the fact that the vehicle had previously been in an accident and there was damage to the vehicle. Then she showed me the offer and asked me if I would accept it. I had wasted 30 minutes of my life only to get an offer that was far too low. After declining the offer, Monica told me to wait there, and she would be back. At that point I was about to leave. I feel a salesperson should be able to talk to anyone about anything. The only conversation I had with Monica was how much I felt my vehicle was worth. Meanwhile, the salesperson at the table next to me talked to his customers about world events. I also feel a salesperson should smile. I honestly don't know if Monica ever smiled. Maybe initially, but definitely not after initial contact. It was not a good experience. The experience wasn't bad because of the low offer. The low offer was salt added to the wound. read more

I bought my XT6 in 2021 and was happy with this dealership through the first service. First issue was a camera recall. They called me and said they'd let me know when they had the parts. I never got a call, so after a few months, I call, and they set up an appointment. I get there and they seem surprised that I expect to wait for the vehicle. I live over 30 miles away, so they end up handling the recall while I wait. Last week, I make an appointment due to a leak that was found during an oil change elsewhere. I take it in Monday and they don't have a suitable loaner vehicle, so they send me for a rental where I have to leave a $100 refundable deposit, but they pay for the rental. They tell me they will call Tuesday or Wednesday. When we still haven't heard from them, we call Friday morning, and they say they found a second leak and it should be done around noon, and they will call when it's ready. We still don't hear and call them, and they say we can pick it up. We drive it home. Monday morning there is a good size puddle of oil under the car. We call and take it in. Again, no loaner available, so they send us back to rental agency. Apparently, they will only pay if you rent their brand vehicle (Chevy or GMC). They only have small vehicles my 6'6" husband doesn't fit in and after being given the run around through several phone calls, they refuse to try to accommodate anything further. We were going to return to the dealership when fortunately, a rental was returned that met the requirements. Props to Enterprise for doing everything they could. They made more effort than Cadillac! I expect more from a "luxury" dealership. read more

Greg was suppose to be here to see us @ Cadillac. Arrogant workers compared to other car dealerships. read more

I had a terrible experience with these people - DO NOT BUY FROM THEM! Here's what happened: our family car was totaled in a horrific wreck, so we were looking to replace it. We found a used car they had for sale, and we decided to buy it....and that's when it all started to go wrong. We put a $1000 deposit, and agreed to bring them a cashier's check for the full balance - there was NO NEED for any kind of financing. Our salesperson was Derek Chmielewski, who seemed eager but also young and clueless. He told me that before we could complete the deal, I had to speak with someone in their "finance department". Now, first of all that makes NO SENSE AT ALL - why do I have to speak to some bozo in finance when we're paying 100% cash up front with a bank cashier's check?!? Seriously! They already had a copy of my driver's license, and our insurance card - why in the world does someone in finance need more information when we're paying 100% cash up front? And evidently these people have never heard of "email" or "voice mail". First David told me that someone would call me after 6pm on Monday...that was fine, but I carried my phone around with me all night with the ringer on - NOBODY EVER CALLED! That was strike one...they could have at least shown a tiny bit of courtesy by letting me know that nobody was going to call. Then, on Tuesday morning at 8:57am, he texted me that someone from finance would call me within 5 minutes...that would have been fine too. BUT NOBODY EVER CALLED! Strike two... I had to wake up my wife (not good since she's recovering from a serious illness) to give her my phone because I was going into an important session with a client, where people pay me money for my time and expertise (that's how coaches and consultants work!) So an hour later David then calls my wife and has her interrupt my client meeting so that they could "verify some information". I wasn't happy, but I told my client to wait - a real person sitting with his thumb in his butt during his session that he was paying me for - so I could answer their questions. Then I hear David tell me "OK I'm going to see if I can get someone from finance on the line." STRIKE THREE! You DO NOT get to interrupt my important meeting AND THEN PUT ME ON HOLD, ALL THE WHILE WITH MY CLIENT PAYING TO WATCH ME WAIT ON HOLD! NO! NO! NO! Here's the correct answer: get the idiot from finance on the line FIRST, before you interrupt me. Comprende? Despite all this incompetence and unprofessional behavior, I still tried to close the deal; I had said that for a tiny discount I would block out my afternoon to answer all their questions and bring them a cashier's check for the full amount of purchase by 3pm. HOURS PASSED WITH NO RESPONSE! Now the deal is blown up, and they refuse to get back to me, and it looks like I am going to have to file a lawsuit against this dealership just to get back my deposit. DO NOT USE THESE PEOPLE - THEY ARE COMPLETELY INCOMPETENT, UNPROFESSIONAL, AND POSSIBLY MUCH WORSE. read more

I took my Cadillac in for oil change. Daniel was my technician, he made the service appointment excellent. We were guided to the lounge area, where we were offered coffee, tea, soft drinks or water there was a television with a nice seating area with snacks & reading materials. Daniel made sure that we were aware of the status of the work being done, he provided the best customer service, that I've had there! I haven't been there since before the pandemic, it's been a few years. Cadillac is still spectacular in their customer service and I'm glad I got my Cadillac from Findlay, The best in the west! read more

I had a used luxury car to sell. I went online and got quotes from several places. CarMax gave me a quote of $49K. Findlay gave me a quote of $49,261. So I took the vehicle to Findlay. They did a review of the car and told me that they would offer me $37,039 for my vehicle. Their reason for the low price was because the tires had to be replaced, there were scratches on the rims, and there were several other prior owners. I told the saleswoman that I would be taking the vehicle to CarMax. She said that to call her with CarMax's offer and she will see if they can beat it. She said that she can get around the system by contacting the used cars sales manager who was supposedly not in that day. Now, why couldn't she call him when I was there but needed me to go get another quote from CarMax is beyond me. Anyway, I took the vehicle to CarMax. When I was there, I took a look at the tires. They looked fine. There were more than sufficient thread for it to be driven for awhile. I couldn't see the scratches on the rims they were referring to but who knows. Maybe I'm biased because it's my car. CarMax gave me $49K for the car. I guess they didn't see the same problems with the car that Findlay saw. :) By the way, Findlay use the Kelly Blue Book system to make offers. When I was there, I received over half a dozen e-mails from KBB on behalf of Findlay with offers ranging from $46,111 to $37,039. Were they tweaking the system to get a lowball offer? Who knows. Who cares. I got my money, and they got a bad review. Justice served. read more

I made an appointment online 3 weeks in advance to take care of a manufacture recall. When I was making the appointment, I mentioned that I want to take care of the recall. I received a confirmation email. To double check, I called them and asked if they can take care of the recall and was told yes. When I arrived at the dealership, however, they told me that they have to order the part and they will call me once it's ready. It's unbelievable how they don't care about their customers' time. read more

Just wanted to let everyone know where to go and who to see about a new Cadillac. Findlay Cadillac treated my wife, and I like rock stars. I especially wanted to give a shout-out to our representative, Anthony Johnson! Anthony was there for every step of the buying process and worked with us to find a car that matched our needs and helped us get the best price. Anthony even delivered our new XT5 to our doorstep. Don't think we could have found a better person to help us. read more

Findlay Cadillac - Our new XT5! - Car Dealers Near Me - Henderson, Nevada

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I recently contacted Findlay and inquired about a 2024 Cadillac Escalade. A sale representative Bryce called me quickly. We discussed pricing on a vehicle I was interested in. During our discussion he confirmed the asking price which was the MSRP. He asked me to send him pictures and VIN of my Escalade for trade in. I did. Two weeks later no response except the store telling me they are working on a price for my car. Kelly blue book tells us in 3 minutes. I followed up with Bryce and no response. Customer service seems poor. And the car I was looking at is still available for sale. Are they playing games? We all hate games. read more

When you think of car dealerships, normally your mind doesn't leap to accolades, but, EVERY SINGLE INTERACTION I've had with the Findlay Cadillac service department has been excellent ! Between Colton the Service Manager & the rest of his crew, they have always been polite, professional & stress free. Most recently, I brought my wife's car in to fix a problem that we thought had already been taken care of. No problem, they happily brought it back in to troubleshoot further, giving us a free rental car ( a convertible Mustang BTW ) while they went about their business. It took a few days but they never pressured us about the rental car, eventually getting the car fixed correctly. When they returned the car they ONLY charged us for the parts, NOT the labor AND did a fantastic, front-to-back detail on her car as well !! I can't recommend Colton & the Findlay Cadillac Service crew enough !! Next time I have an auto issue, I will be bringing it to these guys ! read more

The sales team is acceptable but the service department is just horrible. Needs much improvement to their concierge service.

The wife and I researched SUV's for a couple of months and decided to give an XT5 a test drive. The vehicle has the most horsepower in its class with 310 ponies and glides like its on rails. There was no road noise and the interior was nice and luxurious. Very roomy in all seats and plenty of headroom in the back seats. The back is large enough for 4 golf bags! We test drove an Acura RDX, Lexus NX and the BMW X1 which was tiny in comparison (like a mini cooper with bigger wheels). All 4 vehicles offered leases from $339-$379/month plus any license / title fees. At Findlay Cadillac of Henderson, we were helped by Tina Fuentes who was great and easy to work with. We negotiated a good price and then hit the phones calling other dealers and even checking surrounding states. We found a better price by about $30+ / month and came back to Tina to give them the opportunity to meet or beat it. After some haggling back and forth and throwing in EcBond treatment $345 value which covers the interior and exterior of the vehicle we had ourselves a deal. We have now had our XT5 for 5 months and love it. Its awesome on long road trips and we love the onboard WiFi and plethora of USB ports to charge everyone's devices. Thank you Findlay Cadillac and Tina for helping us to find our next vehicle! 5 stars for your service and quality vehicle. read more

Findlay Cadillac - Whoops - Car Dealers Near Me - Henderson, Nevada

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My battery went out after owning truck for 9months and almost 4,000 miles on the truck. The battery was replaced by the previous owner at Findlay Cadillac and has a 42 month warranty. I was told by Lizzie is service department it's covered under warranty and all I have to pay for is labor. $600 !!!!! For a 15 min job. Lizzie then gave me The number to Cadillac roadside service who told me $126 for him to come do it for labor and if the battery comes back not under warranty it will be about another $300 which I wouldn't know for 2 weeks since the system is down. The service department wouldn't let me come swap the battery out for a new battery since the system is down. My options were to pay $600 for labor , have road service come out for possibly $426, wait for their system to come up or go purchase a battery and install myself. I went to battery and bulbs got an agm battery for $255 and a 48 month warranty. The sales department at Cadillac were fantastic, service and parts definitely were not helpful. I was poking at buying a new Escalade but now I will be going to cash an Cadillac. Hopefully better service. read more

Findlay Cadillac - Here's the ac delco battery that barely lasted 2 years - Car Dealers Near Me - Henderson, Nevada

Shouldn't be so hard to get good honest service. Does not matter which location I go to it seems they "create" their own price, and are far from knowledgeable. Very frustrating when you've come from another dealer (no names ACURA) and have been treated amazingly for the past 5 years. Honestly if I would have known it would be such a disappointment and hassle to get acceptable service I would have stayed with my Acura team. read more

For years, I had my car maintained in Washington. After that, I had it delivered here in Nevada and began bringing it to Findlay Cadillac Henderson. It has been in the shop four times in ten months. I returned it to them since it wouldn't turn off the first time I got it back. Presumably, the second time the battery died was because the car would not turn off. The car door rubber strip was falling off when I recently received it back, and I found out that the DLC connector was broken. My car has had more issues in the ten months that I've had servicing at Findlay Henderson than it had during the three years it was in Washington. I finally decided to take it to a different dealership, Cadillac Las Vegas at Sahara, and they informed me that the DLC connector had been glued together and that a part needed to be replaced and it would take a few days to order it. I know I didn't glue it together. All I can assume is that Findlay Cadillac Henderson's mechanic glued it together. read more

My experience with the Findlay Service department was terrible at multiple levels that included: 1. Service Advisor - After days of receiving low-level customer communications and service from this person, he did not even say thank you after I paid my bill. He lacked basic customer service skills and awareness. 2. Findlay Technician - He could not fix or identify a basic problem with a wheel alignment after 4 days. He referred to the alignment problem as a "mystery problem." I gave up on Findlay Cadillac. The wheel alignment problem was fixed by a local mechanic within 90 minutes, and they were not affiliated with GM or Cadillac. 3. Service Director - When I attempted to report my Findlay Cadillac customer service experience to this person, she responded with quick, snappy, defensive responses. There was no effort to address my concerns. I have reported my Findlay customer experience to GM Customer Service. If anyone is interested in its content, please send me your contact information. I will send you my full report that includes the details. read more

I wanted to buy a car from Findlay Cadillac and was working with Bryce, an internet sales rep, to purchase a pre-owned vehicle that was listed on CarGurus. First, Findlay plays a "market value" game where the price they list on CarGurus is supposedly already a discounted price, they just don't mention it there. But when you get a quote from them it will show a higher "Market Value" price with a discount number that gets you to the original price listed on CarGurus. This is a marketing ploy to make you think they are already offering their best discounted no-haggle price. It's not true and they have negotiation room beyond that. This is why you hate car dealerships and the entire car-buying experience, in general. Findlay is good a keeping this sentiment alive! So, I had some good back-and-forth negotiations with Bryce and his sales management, who were operating in the background, and the second discounted quote I received from him was by email at 5:34 pm. The next morning, I responded to Bryce, also by email, in an attempt to close the deal, but got no response. Apparently, it was his day off. I also texted him, exchanged texts with Brooke, the assistant, spoke with her too, and requested that Thomas (Smitty) Smith, the sales manager, contact me, all of which garnered zero response. Then at 3:26pm, after I'd been waiting a good portion of the day, Bryce texted me to let me know the car we'd been negotiating was sold out from under me to another buyer, the night before, sometime after he sent me the quote. The Findlay sales team was certainly aware that an active quote was in play for this vehicle, as approved by their sales management. And with my cell phone number and email address on file, no one attempted to contact me and offer first right of refusal, a very basic courtesy that would have been easy to extend. Needless to say, as a result, I was pissed, and felt compelled to write this review. By the way, after learning that the car was gone, I called Smitty to express my unhappiness about the situation, and he basically blew me off, saying someone else came in the prior evening, at closing, and purchased the car for full asking price, and it was my bad for not making a move sooner on the vehicle. I guess that's business - right! Perhaps, but it's entirely unprofessional for a sales organization to operate in this manner and understandable why they've received some pretty crappy reviews from others. There is this thing called common courtesy and ethics, ya know! Bryce otherwise seemed like a nice guy who lost his sale, but unfortunately, I would never recommend anyone purchase a vehicle from Findlay Cadillac! Dan read more

I called Findlay Cadillac of Henderson to inquire regarding my 2015 SRX headlights that does not reflect bright lights at night. The customer service lady that took my call was able to pull my records up using my cell phone number from her end. She told me that there is a recall and set up an appointment for me. I checked 3 times and made sure it was covered by the recall and she said yes. Unfortunately when I showed up at the dealership i was told that there was no recall and I have to be responsible for the repairs. You guys just lost my trust and business. read more

I bought a car here yesterday and I'm so thankful for Smitty and Justin. Smitty got the ball rolling on a late evening and showed me a few (several) cars, but only one left a lasting impression. I take my time when making choices and slept on it a few nights and when I came back "Elizabeth" was still waiting for me. Justin took over and signed me up for the official test drive and that was it. It was like floating in the clouds, walking on water or soaring through the sky. She was perfect! I apologize that I forgot the managers name who worked the numbers (Jeff?) but let me tell you, what a patient man....a Saint perhaps because he worked miracles to get me to my final number. This is a great TEAM and after a not so hot experience at Cadillac of LV on Sahara, their dedication to close the deal was beyond evident. I shopped 6 dealerships and between Toyota, Acura and Cadillac....Cadillac made the best deal for me. Thanks guys, my family and I appreciate you more than you know! read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

We were searching for the right Cadillac all over the west coast. Contacted Findlay in Henderson, Steven Hoffman (sales/vehicle specialist) answered my calls, and my dreams. Mr. Hoffman was professional and gave me a VIP experience. He worked hard at meeting all of my request in my price range. Steven Hoffman won my business and gave my family an enjoyable car buying experience. The staff and management at Findlay Cadillac gave me a taste of what is like to be a Cadillac owner. Sure is nice, let me tell you... dream come true. read more

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I have had a fantastic experience dealing with Findlay Cadillac. I have found this dealership very honest and a pleasure to work with. I especially want to thank Deb Tophan my Salesperson, Brian Austin(Operations Manager), Chris Preciado(Sales Manager),Sharon Mitiyng(Customer Service Director) and Don Stieman(EV Service Tech). All of the above have gone out of their way to give exceptional service. Marty Faber read more

I've had my Cadillac CT6 for about a year now. Only a couple issues, but were taken care of right away. The service team (Daniel) has aways helped me out very quickly. They go above & beyond what I expected. I've also bought some custom parts. Don in parts has so much knowledge about everything. He has helped me get the correct parts, that would look & fit best on my vehicle. This is my second Cadillac, I definitely plan on getting a third, when is time. read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

Dylan Kellow was our salesman. What a fantastic example of true customer service! He took the time to show us all the vehicles features, answered all of our questions and went over and above all expectations. This experience made the purchase just that more rewarding. Can't say enough about this dealership and professionalism. Thank You Darrin and Melissa read more

I bought a Dodge Charger for my kids where they added decals to make it their own. A few days ago, the car got a flat and we were all shocked to discover there was no spare, not even a jack in the trunk. The car had to be driven on its rim to a tire shop. It was their lucky day that they were within city limits and not on a trip in the middle of nowhere. Being that this car cost me big bucks, I told them to return to Findlay's and have them put the new second hand tire on a rim and add a jack so that now they'll have a spare. No dice, Findlay's was not going to accommodate us at all! So people, if your second hand car is suppose to have a spare, be sure it's there. This car even had lousy tires; it kinda reminds me of flipped houses in Vegas where they hide discrepancies. read more

Buying a car is not high on anyone's list of things they enjoy, but this was terrible. 5 hours later they had sold us the WRONG CAR! So now we have to spend more time fixing the paperwork. Don't worry they offered free car washes to make it better. I would say that this was easily the worst car buying experience I have ever had. read more

We all are terrified when its time to replace our cars. Very few automotive dealers make it a pleasant experience. I accidentally came into Findlay Cadillac one Saturday morning looking for a replacement vehicle and I met Steve Hoffman who was over the top as a great guy and a great representative for Cadillac. Steve made the entire process of purchasing bearable and I know he will do the same for any of my friends that I send to see him! Bob D. read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

Brian Austin, the BEST service guy in the car business. Best customer service period. I've always had a Cadillac & as long as Brian has been at this spot, he takes care of me and any customer, I am sure. Rarely, would I leave any dealership an A+ after spending an arm and a leg getting repairs. As a matter of fact, my salesman was not good so after I bought my car I was skeptical, but Brian honestly made me feel like I was in good hands. Hard worker, always on top of it and does his best. Also they give Veterans a discount. Sharon hooks you up w/ a loaner car or the shuttle can pick you up. When you pick up your car, it's nice & clean. Everyone is so nice. I love looking at the ol' school beauties in the back and everything is super clean! Perfect location and I would buy from this dealership again any day. Thanks Brian. read more

If you have the option of going to one of Finley's other dealerships please do. I got charged double the amount on a part compared to Finley ChevroletAlso the service writer tried to ask if they would price match Chevy because it's the same company and they refused read more

The worst experience I have ever had at any dealership . I virtually had to detail my car once I got it home and I brought it in for a simple oil change . These people are terrible ! read more