UPDATE: I brought my car in at their request. They did another inspection and stated that there is only very minor leaking from the rear shock absorbers, and they found no issues with the front struts. And they put it in writing. I sincerely appreciate their attentiveness to my concern and I feel relieved. My thanks to Findley Cadillac. read more

This dealership only deals with people who have a high income. Even with a used vehicle, they DON'T WANT TO HELP a person who wants to purchase a used Cadillac. Attention to Jason and Marc. Jason used to be so good at helping people but not anymore. Maybe because he got promoted. read more

Just leased a Cadillac XT4 from Steven Hoffman. Hands down BEST experience of my life! Everyone at this location is so nice and helped me get my dream car! True vip service and just an all around great experience! I have nothing but praise for Steven and Findlay Cadillac! 5 stars! read more

Findlay Cadillac - My Beautiful new car! - Car Dealers Near Me - Henderson, Nevada

UPDATE*** Jeff the sales GM gave me a call and addressed my concerns and answered my questions. However; I still am a little displeased that it took a bad review to get someone to call me to address my questions. Jeff was extremely nice and knowledgeable and did apologize for the way I was feeling. read more

Public service anouncement for shoppers thinking of buying at Findlay Cadillac - here was my experience last January. Last year I found the truck I wanted, after fighting off all the crooks at every other truck dealer in Nevada, and found the truck I wanted parked at Cadillac, 2013 Ram 2500 they took in on trade, nice. The salesman "smith" had a nice personality, but that was all. Prices were set in they're ways, even a manager apparently couldn't do anything either, shocker! Couldn't even fill me up all the way on fuel. All was fine until I took the truck off the lot. They promised me bedliner that they sub contract to probably "4 the truck". I was told to come back a week later for it, so I did. When I left the dealer I took the MSRP tag from the windshield and noticed a chip being cover behind it, even left the glue on there! I notified the salesman the day after, in person, and I was basically running around with nothing but arguing. So I gave up. Next is the bed liner spray. I would of rather done it myself and did a better job as the ASE certified car tech I am. Below is the pictures of the bed that they sprayed and did a terrible job cleaning it out, missed spots and didn't even remove the trailer hitch mount out of the bed! Just covered it with tape! How lousy of a "shop" do you have to be, pathetic. Below as well is the "inspection" that was pencil whipped by one of the mechanics. Many things were looked over and inspection was whipped, which I wouldn't put past them. Besides all the trouble I had there, I came to the conclusion that the best work performed and maintained on that vehicle so far as been because of my mechanical knowledge. Even if they reach out to me below and say please come in for repairs, I'm scared the truck will come out more damaged because the mechanics don't have a clue, and the salesmen just wanna make another buck off a person. How sad, but hey, it's the way all dealerships are, and how they always will be! Be safe and BUY PRIVATE PARTY INSTEAD! Just bring a smart mechanic and stay away! I don't want nose in my yelp or contact info! read more

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Great service! My husband took our Cadillac for an oil change and was very pleased with the service he got. read more

We love Findlay Cadillac, today we purchased our 4th Cadillac, LJ was amazing, he asked questions found the right Cadillac for my wife's wants and needs, then turned it over to Scott the manager for the numbers. Scott was very agreeable and gave us an amazing price! They were fair on the trade, the whole process was quick and enjoyable. Thank you LJ and Findlay Cadillac!! read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

Wow. All I can say is: exceptional. Actually, I can elaborate a bit. I went to Findlay because I was looking for a gently used SUV. I had a very specific budget, and I didn't necessarily want a Cadillac, but I saw a very nice Chevy at their lot online and made an appointment to see it with one of their employees. Daniel Botta was amazing. He went above and beyond. He showed me a Cadillac, a Toyoya RAV4, and a Chevy Equinox. I was sold on them all because I'm a sucker for a beautiful car. Danny and other awesome employees helped me to learn as much as I needed about each of my choices, my financing options, my warranty choices, and how everything was going to work. I felt so looked after and like they all Genuinely cared that I was getting a safe, reliable, and beautiful car. I really felt like everyone I met at the dealership was friendly, nice, compassionate, and there to help me. I walked away with the car I loved most and for a great price. I feel so happy, and I am honored to buy a car from this dealership. Findlay Cadillac features a free cafe bar that offers soda, water, coffee, pizza, and hot dogs, as well as a TV area and a charging station. I would just like to say thank you to everyone that helped me today; I appreciate your kindness and honesty. read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

Never order accessories from Findlay Cadillac using the Cadillac.com website. If I could post 1/2 a star I would. I waited two weeks for an accessory -which never came-even though I paid extra for expedited shipping using their provider- fedex. Got the run around about my refund since I never got what I ordered and was told by the Parts manager that the .com was responsible- after checking my credit card statement is clearly shows Findlay Cadillac. what a RIP-OFF read more

If you have to take your car here, make sure you take EVERYTHING valuable with you before dropping it off. Thought I grabbed everything I needed before having to leave my car here for a week. Go figure, something sentimental to me goes missing off my keys. Something that's irreplacable. Reminder not to trust corporate mechanics read more

I have been coming to findley Cadillac for over ten years bought 4 new cars from them and the service has alway been great but this time was not so good. Had five people walk by me and did not offer to help, price for a oil change went up and they didn't check air in tires what else did they not do! Very unhappy with this experience today. read more

Sharron resolved my issues thankfully had a headache dealing with rental cars not being available but between her and my service representative Adam they took care of it read more

TERRIBLE TERRIBLE. DO NOT TAKE YOUR CAR HERE. WORST SERVICE EVER!!! Took my car in to be service for them to reseal the engine. Got my car back, and it sounded like F-250 super loud noise when the car started up. I just had spent about 3K for them to reseal the engine. My car was not making any noise when I dropped it off to them. I went back to talk with the service advisor, and the B**** had the never to tell me the noise was masked by the a oil leak, Mind you I went there to get my oil changed. SO she goes on to tell me they can fix it for 3K more, B**** NO*** DO NOT TAKE YOUR CAR TO FINDLY CADILLAC read more

BUYER BEWARE!! I purchased a 2020 Lincoln Continental, 20k miles, 45k dollars, on Nov 25, 2022. I was assured the car passed all diagnoatics & the battery was new. On Dec 15, 2022 the car would not start. On Dec 16, 2022 the car was back at the dealership to replace the battery. After 2 hours of sitting in their waiting area, I asked my salesman, Mark, why so long to change a battery? He says they need to keep the car for diagnostics & I was given a loaner. I guess had I not asked I'd still be waiting at customer service. Today is Dec 23, 2022 & the car continues to be in the shop. I again called today & was told they r not sure when the car will be fixed. I don't want this car anymore & Mark, the car salesman, said it is mine to keep. This dealership has terrible communication/customer service & obviously sold me a problem vehicle. As we all know BUYER BEWARE!! read more

This is the way buying a car should be. I first called Cameron and inquired about a vehicle and I informed him I was a out of state buyer. I wanted to know exactly what I was coming to see with no surprises. Cameron personally went out and inspected the vehicle and sent me pictures. I gave him a verbal offer pending inspection. He came back with a fare counter offer and we were on are way to see it. 3 hours later I met Cameron and he shown us the vehicle. It was exactly as he described and we had a deal. No games, no BS, just a simple good old fashion car deal with straight up top notch customer service. Have a Blessed Day !!! read more

Kudos to Bryan Austin a Service Advisor for his excellent assistance with my car. He was very informative, friendly, knowledgeable and very professional. I went in to this location to see about a part and Bryan informed me that my vehicle was still under warranty. It never even occurred to me, I was going in to purchase a part and left after he quickly and friendly set me up with an appointment to get the work done. A few days later I dropped off my car, left with a nice loaner and within 2 hours Bryan called me to let me know my car was ready. It was quick and great service. I appreciate Bryan and Findley Cadillac, thank you from Gary Brola. read more

Findlay Cadillac - Thank you! #Cadillac - Car Dealers Near Me - Henderson, Nevada

Thank you Findlay Cadillac Henderson and especially our salesman Steven Hoffman for a great experience during trying times in the auto sales world. My wife and I purchased a certified pre owned 2018 Cadillac XT5. Steven you went above and beyond and made the purchase a positive instead of a long dreaded day. On top of that, for unforseen reasons delivered the car to Mesquite NV. You are a true gentleman and a huge asset to an already exceptional dealership. Thank you Jerry and Arlene read more

I authorized $300 for repairs when I took my car in For service. A day later when I talk to the service advisor he informed me that the car would require a $2000 repair that I was not prepared to do it this time. I then authorized them to do an oil change and nothing more. Came to pick up the car they charge me $300 for some nebulous diagnostic look at the car and the additional money for the oil change. They never discussed with me using the $300 repair authorization for Strictly looking at my car. The water leak that they found was one that I had already told him I suspected. Could've taken no more than a few minutes. The other item they have in fact taken a little bit of time to look at however I would not have authorized a $300 charge to look at my car. There had been no discussion of a $300 diagnostic charge read more

My battery died and I called this dealership and they told me it would be half a day to take care of this issue to change my battery! Went to Sam's club and it was changed in an hour. This dealership obviously doesn't need any more business read more

Bryan Austin and the staff are the best. They will help any way they can. We have 2 Cadillacs that they always help us out with.

I recently bought a used truck from Findlay Cadillac. My sales rep Dylan did the one thing that needed to be done, when attempting to sell me a car. He listened. He heard all that I said, concerning my research into the truck, my pre-qualification, my knowledge of my credit (excellent) and the price of the truck to include all fees. I then explained what I needed to get me to buy the truck. A much lower rate, and a high trade value for my car. After a few hours to include the test drive, I left with my truck. I got all that I wanted and more! The price was very fair, my interest was 4% lower than my pre-qualification rate, my trade was high bluebook, and the price of the truck stayed the same, no creative pricing. read more

THIS IS A 5 Star, FOR WORST CUSTOMER SATIFACTION!!! Went in for service at Findlay Cadillac, came out with large scratch! Of cause service writer Brian claimed no responsibility, told me it was my garage door!! Really???? Went back and saw Service Mgr Bill..... and guess what "We didn't do that"... it must have been th The Attitude From both was insulting and terrible! So Guess what "Bye FIndlay"!!! Barb, I've had 22 Cadillac's, this by far was the worst customer service I've ever experienced.... The attitude was so extremely Rude!!! ****** I RESEND my Customer Satisfaction on Findlay Cadillac!!! The Asst General Manager Scott Trombley called me with great concern. Scott, apologized for the way he's service department treated me. He preceded to tell me to bring my car in for the body repair! The repair was made, excellent work! Well done Scott!!! You have once again showed me the good faith of Findlay and good management skills! Thank you, and I will return as a customer ! read more

I ordered an Escalade ESV to spec through their Internet Manager "Marc". When the vehicle arrived at the Dealership, Marc called me, and we set up a time for pick up. I drove over an hour to get there, and upon arrival the games begin. Mind you, I told Marc I was paying cash (Check) and I did have an appointment. First off, Marc advised me that I needed to get a cashiers check, but I had to go to the finance guy first to get the total amount. Why, so they can play more games about adding programs I don't need or want. The finance guy "Steve" had the audacity to actually roll his eyes at me when I told him 3 times that I was not interested in the programs he was mentioning . Steve finally gave me a total and off to the bank to get the Cashiers check. Upon further inspection of my 115k vehicle, the passenger floor mat had dirt all over it, the vehicle had not been cleaned, and my all weather mats were not there. The Sales Manager (Smitty) actually had to go to the parts dept and scramble up some of the mats that I ordered, but unfortunately, they were the wrong mats. Two sections had to be ordered. Marc had this vehicle for over 5 days and couldn't have this vehicle ready for delivery for a customer. Unacceptable treatment for any customer, let alone one that just paid that much for a vehicle. I shared my thoughts with Marc and the Sales Manager "Smitty". I am hoping they make a right out of this wrong and this review will be updated reflecting the outcome. I am a very disappointed customer!. read more

Had the pleasure of working with Steve yesterday and we had such a smooth car buying experience. It was extremely hot outside, after the deal was done he went over every feature of the car with me. I couldn't be more pleased with the experience! read more

To be fair, I only dealt with Steve Hoffman so I'm not meaning to exclude anyone else when I say, if you go to Findlay, see Steve! He is incredible. He wasn't pushy, and he was full disclosure from start to finish. I've been run around by almost EVERY dealership in town that I've been too (incidentally, the ONLY exception is Findlay Chevrolet, we just unfortunately could not reach a deal). I came in later in the evening, but Steve didn't mind. He took the time to answer all my questions and explain and justify every line item charge. No one else in town would do that for me. Steve was awesome. I can't say that enough. I desperately needed a new vehicle, but have been so turned off by the process that I had given up multiple times. Thanks to Steve and his professionalism, I have a beautiful new vehicle. Steve explained ALL the bells and whistles on my vehicle, helped me sync and set up all the applications and utilities. He was awesome. He was kind and considerate to my disabled mother who came with me, and made sure to explain the features and set the settings so that she could be comfortable too. It's hard to find good, trustworthy people in this town. I found one, it's Steve. Go see him, you'll be happy you did. He'll give you an honest, no nonsense deal that you can walk away from feeling good about. read more

Very happy with my recent experience. Steven Hoffman is a true professional. He made everything easy and straightforward. Highly recommend. Thanks Steve! read more

Wow, this company has really shown me that doing the right thing and being honest is still how some businesses are ran these days! I lost my 35k ring in the middle console of my Escalade and had no idea if it was in there or not.. it would of been easy for the service manager or the tech to "not find it" instead they called me at home and told me they had found it! I was shocked, it says a lot about a company who has such great employees that value they're positions, customers and what they stand for! Thank you Micheal G. and John J. My husband and I will definitely be doing future business with your dealership! read more

Worst first service we have ever experienced with a new vehicle. I would not recommend buying a vehicle here at all! Extremely disappointed! read more

I had a wonderful experience here at Findlay Cadillac. The young woman who helped me was outstanding. Janel Fernandez you are doing a great job, I appreciate all your help and attention during the sales process. Lou in finance thank you, you went way beyond the call of duty to make this deal happen. To the management team, please make sure to pass along my thanks and you should be very proud of the team you have at this dealership. I will be back read more

Worst attempted car purchase experience of my life!!!!! And I've dealt with a lot of dealerships in my day! This was the worst experience ever, and I'm saying it twice because it was awful! This place is full on liars at this dealership!! They even went to the extreme of doctoring up paperwork to make my trade-in vehicle, looked like it had a prior damage history as well as a salvaged title! And when I called them on it, they stood firm and were adamant that my range rover had been a salvaged vehicle and had numerous accidents while in the same breath, wanted everything to do with my trade-in, but at about $10,000 less than everybody else offered! !! I'm not sharing this with you, because I'm a bitter mad person at what they did, but I am sharing this with you because buyers should beware! I have dealt with Findlay Volvo in Las Vegas recently and they were the complete opposite, an extremely professional, kind, considerate and helpful! Findlay Cadillac was a bunch of jokers, and I can't believe they haven't been shut down or burnt down and I wouldn't buy a used bicycle from these people, don't say I didn't warn you and By the way, I was in the automotive sales for 22 years and these people are extremely shady!!! Buyer beware!!! read more

We were scouting for preowned vehicle last December 2019. We did our homework and we had a great agent who helped us get the best deal. I highly recommend Derek Chmielewski. He's knowledgeable and willing to help with reasonable deal. Overall we are happy with our decision and with Findlay Cadillac's service. read more

Took my car for an appraisal, but their offer was much lower than KBb and Carmax's. Justin our salesman, explained why the dealership couldn't match it, which I understand. So no issues on that matter. We ended up leasing a CT5 and we're very happy with it. They have huge inventories which I really like hence we drove all the way from Centennial.Justin,was very thorough showing me all the car's features and even helped me sync my phone. He knows the car like he built it. There were dealership installed features in the car like Therma plate, protection package, tint, etc, which to me is a plus because i need those anyway. It saved me a lot of time :) Overall, my experience was great! Scott, Justin, Josue, Kathy, and the rest of Findlay Cadillac team are professional and welcoming. They have huge inventory, place is clean and restroom is immaculate. There's beverages and snacks too. I highly recommend this dealership. read more

Findlay Cadillac - 2023 CT5 - Car Dealers Near Me - Henderson, Nevada

Best experience with saleslady Deb Topham! We have been looking for over a year for the perfect ride. Have had terrible service from multiple dealers across town. We were considering going out of state. So grateful we stumbled across the perfect Escalade and then struck gold with a wonderful saleslady! Thanks for the best treatment and smooth purchase! read more

Purchased my first ever new car for here. Thomas, Smity my salesman and Cliff Smith in finance were amazing.. .couldn't have made the process smoother and easier especially with the shortage of new cars right now. Would send all my business to them in a heartbeat. Thanks fellas. read more

We purchased our vehicle at Findlay in 2018. We also have had it serviced here several times. Always a five star experience. Mike in sales was knowledgeable and friendly. He sold it us a great car! The service department is very efficient. Steve has always provided A-plus customer care. Definitely would buy another Cadillac here read more

Great sales experience at this dealership. Findlay is on the other side of town from where I live but it was worth the drive. Smitty, my sales consultant was professional and very easy to work with. The indoor showroom is great especially in the desert heat. read more

Horrible service. My mother bought our Cadillac SRX last month and we're already having issues with it. Our family went to Sams club to pick up a few things and the battery died. She called AAA to get some road side assistance. The AAA technician who came to change the battery noted that the battery should have been changed before they sold us the vehicle. In fact, he encouraged us to take a picture of his reading. If Findley Cadillac completed the test/inspection as they said they did, the reading would have noted the battery should have been replaced. Then my mother contacted Findley to find out why our battery died a month into us having the vehicle. She spoke to Sharon, the director of customer service according to their website. Sharon was curt and condescending. When my mom asked about the 27 point inspection and why the battery wasn't noted, Sharon said I don't have some sort of magic "crystal ball" that can tell you these things. I guess it's okay for the Director of Customer Service to speak to a 55 year old woman as if she's a child. Poor customer service indeed. They'll sell you anything, kick you to the curb, and then treat you like trash. Highly recommend you seek your next vehicle elsewhere. read more

Findlay Cadillac - The AAA technician who came to change the battery noted that the battery should have been changed before they sold us the vehicle. - Car Dealers Near Me - Henderson, Nevada

The service at Findlay Cadillac is exemplary They truly go out of their way to make sure the customer is satisfied The service dept is great Trevor Trombley is awesome - go see him if you need anything ! Very knowledgeable and goes the extra mile to ensure you are happy Brian Austin helped us after our Cadillac was broken into and the side window was busted in I was very upset but both Trevor and Brian were very compassionate and helped me get my window fixed They even cleaned up the broken glass in the back seat read more

This review is a little overdue. This is coming from a first time buyer experience. Not completely sure what people look for into a really good sales experience at a dealership, but I feel like I was taken care of. First of all going into a Cadillac dealership at my age was intimating enough, but I just remembered I'm there for the Honda. I did feel a little bad going in there on Halloween night, but they were they working and I'm glad I was able to give them business. Things to note is that they will not lot let you test drive without insurance. I've been to several other dealers that do allow the test drive without it. So I was pretty much all the way though the buying process before actually getting to test drive the vehicle. Something I did appreciate is that since I did but have my paystubs physical, Steven (salesman) let me use his computer to print It out. Also Chris (Finance Officer) was very patient as I took the time to look through my notes I brought along to make sure I was getting the best deal. After taking all the time to really study my contract and to do all my math, I signed away and took home my new (to me) Civic. I appreciate the team at Findlay Cadillac for being patient with me and treating me respectfully. doubt I'll buy a Cadillac in the future, but if you are, I would recommend these guys! read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

Recently purchased a vehicle here. Salesmen was very helpful. Made it painless as possible