The response and communication needs work with them. I've had my other car out here for quiet some time now. I've left voicemails, spoke with Wyatt said he'd call back and haven't received a call. Going back months ago they've told me about this back order they had but, never got a call back. According to the notes that Wyatt read there was a back order on my part. He said he was going to give me a call back and find out what has happened and what that note was for or meant. I have a warranty that expires June 30th. I would like to get answers as my time is very limited out here. read more

My family has been Findlay customers for years. My parents started in the '80s at Signature which Findlay acquired. They bought 5 vehicles in the span of 40 years. And my dad would take his car there for service as well. I am on number three, two from Findlay Lincoln. First, the staff is phenomenal! Everyone works together to get it done. On the top of the list is Silas, the hardest-working guy in the business. He makes stuff happen. Next, the service department. Jose rocks in seven languages. Why this 5 star Yelp: Yesterday while driving on the freeway my low tire pressure alert started flashing. When I checked my tires I didn't see anything. I figured I would go to the next gas station and check the pressure. When I came out of my meeting I got in my car and noticed it was tilting. When I looked, there was a nail the size of Texas in one of the tires and almost flat. See pic. Thankfully there was a tire place literally 50 feet away. They said no to the patch and I would need a new tire. Panic set in until the fog cleared and I remembered I had a honkin' warranty on the car and I haven't had the car that long. Enter Jose. I called Findlay and Jose said bring it in. The spare is on and I am 30 miles away and can't take the freeway. An hour and a half later I arrive. I was treated like royalty, as always, my car got a new tire, I was covered, (thank God), my experience was seamless and my car was sparkling as Findlay washes vehicles before returning them. FYI, I don't have an $80,000 Lincoln. I have a 2015 Ford Escape Titanium. Great car with all the bells and whistles. After all, Lincoln built it. Everyone gets treated with respect regardless of what they drive. I appreciate you guys!! read more

Findlay Lincoln - Check out that nail! - Auto Repair Near Me - Henderson, Nevada

Went in with doubt about getting the car of my dreams. Let me just say Alan R, Jeff L. And Jeff G. Worked miracles to get me into my dream car. They didn't try to persuade me to buy another car they pulled every string possible so that I would drive away in what my heart was set on. I'm forever grateful. If you're in the process of buying a car go see these people. They made my dream a reality and they'd do the same for you. read more

I have never in my life experienced such disrespect from a company. We had purchased a car back in June. We have only been able to use this 2019 Navigator for 2 weeks, it's now almost September. They have made excuse after excuse regarding this. This vehicle has almost caused 2 of our family members to crash, do to the electrical system malfunctioning, and transmission failure. They will deceive you and speak to you like garbage, and send you a crappy rental in the mean time. NEVER NEVER NEVER BUY FROM HERE. read more

The entire service department is horrific. Not a personable competent soul amongst them. Nothing but excuses, no return calls, no loaner cars, flat out incompetent. Im in a lease and am going to buy it out to get rid of these guys they really are horrible. PS for what its worth dont buy an Aviator, too many recalls and mechanical issues read more

I went here to get my Lincoln serviced and although you pay a premium, I knew I could trust them to do the job right. Also, when our car was in for a day or more, we were able to borrow our same car during the repairs. My kids loved that we had our car to use, just a different color, for a few days! read more

I recommend Findlay Lincoln for all you vehicle maintenance needs. Their service department does quality work in a very timely manner. Their staff are very friendly and courteous. read more

We have been repeat costumers at Findlay Lincoln, we unfortunately ran into some fluke issues with a new Navigator (no fault of Findlay Lincoln). First off, Keith in service is amazing, you can tell he genuinely cared for our family throughout the process we went through, along with Jon also from service. We are very happy with our new replacement Navigator, thanks to Robert, Jeff and Kimbal! read more

I had a leased Lincoln and I was concerned about getting the vehicle financed or released because my credit has taken a beaten. However, I had the privilege of speaking to the General Sales Manager, Jodie Huebner because she took GREAT care of me when I arrived. Heather Ortin and Rick Natalino treated me like a VIP the entire time. I had a great experience and I highly recommend them! read more

I've been coming to Findlay Lincoln - Henderson since 2013 and have purchased several vehicles from Silas. He is an amazing salesman who doesn't sell the car per se, but just talks to you normally thereby reducing the "stressful car buying experience". I recommend coming in and giving him a try...you won't be disappointed. read more

I have been purchasing all my vehicles from Findlay Lincoln since they went into business. I have never had a bad experience and continue to enjoy the professional and fair pricing that is the norm at Findlay Lincoln. Since day one Donnie Lewis has been my sales person. He is on the ball and always follows through with the sale and continues to make my routine maintenance schedule easy and quick. Just bought a new Lincoln Continental and Donnie took the time to go through the cars high tech computer system and explain every detail. Thanks Donnie you have made the car buying experience an easy and enjoyable experience. read more

Well trained mechanic... didn't tighten oil filter made a mess on garage floor.. at next visit I drove the car home and put it in the garage upon starting it in the morning it didn't sound right and check engine light was on. I checked the oil they didn't put enough in the car!!! That is a true well trained person they should be proud of... Just get my 2019 Lincoln... guess where it didn't come from!!!! If you said Findlaly you are correct. I got my 2nd car from Woodhouse they delivered it to my house!!! They know what customer service is!! read more

I originally bought my car at Findlay Lincoln and was offered free car wash and vacuum inside anytime. So when I'm in the neighborhood I take up on the offer. I also asked if the metal frame can be bolted down and, Service Technician Eduardo happily raised the car up on the machine and ziptide the metal frame intact. Kudos Eduardo for your assistance read more

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Bought a pre owned car from this store, Heather and Jeff was really helpful. Keith always give me good services during the last two years.

I have been driving to the Findlay Lincoln Dealership in Henderson, NV since 2010 from Summerlin area Las Vegas, NV which is 24 miles each way! The reason is their excellent customer service. I have purchased 3 vehicles and have all my service taken care of here. They are like family and treat you as such. They go above and beyond customer service. Especially Silas Walker who sold me the 3 vehicles. Alan Rothenberg always answered my questions and helped me when needed. In addition, Jose Meraz who has helped me with service for years. Lastly, Jonathan Bartsch who recently went above and beyond satisfying me in vehicle service. Thank you all! read more

I bought my Lincoin here. Also bought the extended warranty. Problems from week one. Even had Nathan Findlay set in my car. Told me that's the way the factory made my car nothing they can do about it as they don't make the cars just sell them. Now after reg warranty runs out tried to use extended warranty and Sorry that's not covered. Really my a/c stops and needs to be reprogrammed and that's not covered. Charge hundreds of dollars !!!!!!!! This place is run on a skeleton crew for service . Take my car in call back next day to see what's wrong. Sorry the Tech. had an emergency and had to leave. So I asked to Talk with my service writer Keith he too had an emergency. No help they cant tell me what's up call back tomorrow and maybe get some info. WON'T EVER BUY HERE AGAIN !!!! I am in the market for a new car but not here and not a Lincoln !!!!!! read more

We came to this dealership interested in a specific car. Alan R helped us out. Very polite, not pushy, knowledgeable. A very refreshing change from your typical car salesman. I would definitely come back here again if/when I'm in the market for another car read more

I wanted to check out the new 2020 Lincoln Navigators so went down to the Henderson Valley Auto Mall Saturday January 25th at 7:15pm. Jeff the salesman helped us and we found a 2019 certified pre-owned black Lincoln navigator L that had everything I wanted so I test drove it and fell in love, however, I wanted to see it in the day light as it was dark outside. Jeff said he'd drive to my home Monday Jan.27th @ 11am so that I could make sure all looked ok. He took us in to meet another Jeff who was the manager whom did not stand to shake mine or my husband's hand. I was shocked by that but didn't give it another thought as the place was closing and we made plans to see it Monday at our home which we are not far living in Seven Hills just off of Grand Hills. Monday comes and Jeff was a no call no show. So I called his cell and left a message. Waited another 15min and decided to call the Lincoln sales center and the woman said she'd get the manager and put me on hold. I waited on hold for 5min then phone picked and no one said anything and patched me through to Jeff the sales guy. I asked him why he was a no call no show? He gave me a song and dance about how he was called in to take care of a customer and that his manager told him, "you shouldn't have offered them that" and well I can't bring the Lincoln. I said, "I cleared my calendar for this time and don't you think a call was the right thing to do?!" I also thanked him for showing me how my service will be at this place and where not to spend my money. Jeff wasn't saying a thing so I ended the call by saying have a good day. No one from Lincoln sales ever called me back to apologize nor did they care to make what happened right. I will never buy any vehicle from Findlay Lincoln at the Valley Auto Mall nor will my husband nor any of my five children nor any of my close friends! So the way I was treated by Jeff the sales guy and his manager Jeff at Findlay Lincoln at the Henderson Valley Auto Mall lost not just one customer but they lost a few and in the future too as we will never step foot in that place ever. read more

I been with Honda for over a decade and haven't had one issue with any of the cars I got from them. Also there service department was top notch. I totally regret leaving Honda and going to Lincoln. I have never dealt with so much BS since I got this car. I only had this car for 4 months and the breaks already had to be replaced. Let's start with there service department. This is like going to a one star hotel. Can't get anyone to pick up the phone, leaving voicemails and have to wait hours for a response, need a loaner? Good luck with that! Need your car to be fixed the first round? LOL! They replaced my breaks and the problem still exists. They offer services that they can't even provide! This dealership is a complete joke and nightmare for a luxury dealership. If I can rewind time I would never dare get a car from them. I am now stuck in a lease wasting my mileage driving back and fourth to there crappy service department. If everyone is smart go to another dealership that can provide five star service that you deserve for a luxury dealership. You will drive yourself insane if you get a car from them! read more

We called the dealership Findlay Lincoln in Henderson, NV at 310 N. Gibsonat 8:30am yesterday Oct 11, 2021. We discussed with Lambert(salesman) that we were interested in the Lincoln MKZ hybrid model, he explained he had one on the lot, we advised him we would stop by early afternoon, we are from California (4hrs away), we no longer have any Lincoln Dealerships in California. So we arrived at the Lincoln Dearlership at 310 N. Gibson, we had our handicapped child with us and had every reason to believe we would be seeing the car we had called about that afternoon. When we got out of the car and went into the showroom imagine our surprise, when my husband went to talk to Lambert and found out there was no such car on the lot, we were very specific on the make,model etc. Then he tried to do some song and dance about how it was his first day back after being gone 10 days. He should have checked his inventory to make sure he had that make and model on the lot, if he didn't the right thing to do would have been to contact us and say "I'm sorry I don't have that particular car" and not have wasted our time having us drive there. I worked for a fortune 500 company and you don't treat prospective clients like that, you should be honest with them. Since we had that experience with Findlay Lincoln Dealership, we no longer are interested in that make and model car. In the future you should car about the reputation of your dealership, I know your livelyhood is commission. I'm sure this is falling on deaf ears, its too bad you don't care about the customers. Mrs. Kim Stone-Southern California, Riverside County read more

Lake Havasu City, AZ no longer having a Lincoln dealer, my wife and I went Findlay Lincoln Henderson, NV (BIG MISTAKE) to familiarize ourselves with the 2023 Lincoln Aviator. Before our feet even hit the pavement an overly eager sales person was at our door. Apparently dealerships have difficulty discovering that happy medium between ignoring a customer and smothering them! Overpowering first encounter aside, and a penny pinching sales manager that thought he could steal my trade and not discount the new car, the overall pre-purchase experience went about as well as could be expected. The entire Findlay staff appeared friendly and seemed eager to sell a car but very disorganized making the car buying process much longer than it need to be and about as pleasant as pleasant as having a proctology exam . That was "pre-purchase experience", unfortunately the "post-sale experience" has been dreadful, perhaps explained by staff shortage, but there didn't seem to be any shortage of sales staff...go figure! A $499.00 documentation fee included a 30 day temporary registration. Findlay Lincoln agreed to FedEx the title to the Lake Havasu Arizona MVD within 30 days. As of this writing, that temporary registration has expired 8 days ago making us the proud owners of a $78,000 car we can't legally drive! Findlay Lincoln keeps telling us that their title clerk is off, there is no one else that can process our title and insensitively and arrogantly state: they will send it when their clerk returns with no idea when that will be. Just like other Findlay Lincoln reviewers commented, they are awful at returning calls and emails; the sales manger lies, he says he will call back and never does and he screens his calls! The difference between the way we were treated between pre-sale and post sale is like night and day! It seems like after they made the sale and everybody got their commission check they could care less that I can't drive my new car, that Jekyll & Hide, you're a sucker attitude change is the part that hurts the most. Its not just one insensitive incompetent sales manger or sales person, I believe that the insensitivity and lack of customer satisfaction is pervasive throughout Findlay Lincoln starting at the very top! In my opinion General Manager Nathan Findlay, son of owner Cliff Findlay is most likely responsible for the lack of customer service, because when he was informed that I had not received my tile and was unable to legally drive my car and he choose to ignore two (2) emails. The Lincoln brand is a high end prestige brand and in my opinion dealers like Findlay Lincoln tarnish the Lincoln brand and should be striped of their Lincoln dealership! Having been in business, I understand and am sympathetic to labor problems; however, I made a practice of not letting my problems become my customer's problem and would have trained mutable people, but then again, I was not a insensitive car dealer and value after sale customer service! NO way would I have anything to do with any of the Findlay dealerships! Jim Totcke Lake Havasu City, AZ read more

Currently leading an MLK, very nice car. Allen in sales is very good and friendly. Love their service of picking up the car where you need. Loise the guy who picked up our car was super friendly as well. read more

The service department is the worst here and don't buy a Lincoln as they don't stand behind their cars or customer satisfaction for that matter! read more

I wasn't going to leave a review, but since I got a text from the company asking for a review, here it is. I bought my wife a 2018 Honda Odyssey from Silas on a Thursday 12/9/21 and I was content with the deal. 2 days after purchase, the battery died. So I texted Silas, he said okay and admitted that he noticed the inside lights were left on when he sat in the back when we test drove it and to bring it in Monday (2 days), so I did. Luckily, my pregnant wife was at home and she wasn't left stranded. So my father in law plugged the battery on his battery charger overnight and it passed the stress test the next morning (which is great). I was still going to bring it in for a second opinion because I just bought the darn thing 2 days ago. So I brought it in Monday, Silas takes it to the back, and I wait for them to check the battery. Took 2 hours, no big deal, I know things take time especially at a dealership. Silas said the battery was good and provided me with the passing stress test and said the battery was recently replaced. I said great! Then asked him when the battery was replaced because I was looking for the stamp date on the battery and couldn't find it. I just wanted to have an idea when it was replaced since he said "it was recently replaced" (3x now). I removed the plastic cover to have access to the battery so he or the tech can show me where the date stamp was. The tech was busy so he couldn't come, and Silas then said "if it was old they would've replaced it". So I asked him "so you're saying it wasn't recently replaced?". Then he got upset and said "you're putting words in my mouth, and I'm not doing this with you" as he puts his hands up and starts walking away. I asked him "wtf are you talking about? you said the battery was recently replaced, and now you're saying if it was old they would've replaced it". Then he got more upset and then walked away and I left the parking lot. He could've just been honest and said "hey, you know what it wasn't recently replaced, I was misinformed, but your battery is good" and I would've understood. I can't expect them to replace a a battery if it passed the stress test and working good. Instead, he wanted to BS me and couldn't man up to his mistakes. read more

Buyer beware! These people offered my elderly mother around $12k UNDER trade in value for her car. We never even got to the pricing on the new car. What a terrible way to treat potential customers. Carmax here we come. read more

we were ready to buy a new car. I had never even been in a Lincoln but we were comparing cars and Lincoln came up with good reviews. We took a ride and was greeted by Aaron who was super nice and helpful. Along with Allen they helped us understand more about the car and why buying a car from Findlay Lincoln would give us extra perks. We absolutely fell in love with the MKC a certified pre owned 2018 that has every single thing I could want in a car and more. Totally luxurious and safe with all new technology. Allen let's me come by whenever I need to get a free car wash or ask questions about the gadgets I'm still learning. What a great team at Findlay Lincoln. Go check them out. read more

Findlay Lincoln - My new ride - Auto Repair Near Me - Henderson, Nevada

My new Aviator is OUTSTANDING. The most incredible vehicle. The sales and support staff were GREAT. And they donated a refrigerator to S.A.F.E. House, the shelter for victims of domestic violence in Henderson (a couple of blocks from the dealership). Amazing products, fantastic staff, and support for the community; Findlay Lincoln has the winning formula. read more

I purchased a 2018 Ford Expedition from them, and their $3800 warranty and completed all service with them. At first sign of issue and needing my car for over a week, they refuse to give me loaner or rental as per my warranty agreement and tell me it's because I did not buy a Lincoln. DO NOT BUY USED!!!! You will be treated like a second class citizen. They won't even call you back to explain, I literally had to drive there just to get in contact with someone. Horrible! Man did they treat me great when I bought this damn thing! read more

The reason I go to Findlay Lincoln for my vehicles is simple... Silas Walker. He is what a car salesman should be; attentive, knowledgeable, informed and understanding. I bring all of my friends to Silas and Findlay Lincoln because I know and trust their commitment to customer satisfaction. If you want a fantastic car-buying experience...go see Silas Walker at Findlay Lincoln and see what you've been missing!! read more

For anyone buying a car please go see Alan Rothenberg and Silas Walker They are wonderful. I highly recommend if your in the market for a car. I have been a long time Customer since 2013 read more

Purchased a car back in Dec and it took us over 8 hrs to purchase a car with Cash. 1st clue. Forward to 4/17/23 and we sold that car and called the finance department at Findlay to xl our extended warranty. No answer and left a message. No return call. Then called again a left another message. No response. last week we drove down to the dealership and asked to get this resolved and again Finance Manager not there. We explain that he's not returning calls and that we were beyond frustrated since we sold the car back on 4/17. We were told to speak with the Sales Manager of which took the information and said that the Finance Manager would get in touch with us and we should see a refund check within 6weeks. 6 Weeks. Wow! Well, still haven't heard from the Finance Manager and today I called and he once again isn't in office. I am beyond disappointed with the LACK of regard and CUSTOMER SERVICE from this dealership that I would NEVER recommend them to anyone. read more

My wife and I went to Findlay Lincoln to look at and purchase a new Lincoln. Our salesman, Jeff Lampo, was extremely gracious and helpful in providing us with options of vehicles we had an interest in. After considering our options and the features we wished, we test drove the MKC and found it to be very suitable to my wife's needs and desires. Jeff, along with the Sales Manager, Jeff Gilbert (who also was gracious in giving us the best possible pricing, and wanting us to be completely satisfied) took the time to give us purchase and leasing options as we requested, and both worked diligently to make us feel comfortable, and without feeling any pressure - both wanted us to be happy with whatever decision we made. Both men were extremely professional and as helpful as they could possibly be. We highly recommend Findlay Lincoln, and their staff. My wife and I feel that these two gentlemen are a real asset to Findlay Lincoln; and their customer service is a testimony to the Findlay Management Team and training expectations. May God bless you, and prosper each of you, and Findlay Lincoln. Respectfully, Ron & Oksana Scarpa read more

I just left the dealership after waiting one hour and fifty minutes for an oil change . Never mind I had an appointment . Which I had !!! The worse part was it wasn't busy at all. People standing around not doing there jobs !! read more

Went to Findlay Lincoln not with a Lincoln but a Chevy truck, regardless of the vehicle I brought in I was treated with the same respect as if I was driving a Lincoln. Sandra Marquez went ahead n went out of her way to make sure I had all my needs addressed. Service was fast and courteous that it made me want to come back and get a few other things looked at. I had got an oil change done along with asking to get my brakes serviced and u like some of these money hungry dealerships I was told my breaks were good and didn't need to buy any! I went in again to get a smog and it was done very quickly and time efficient. Will definitely be coming back again to get more work done to my vehicles. read more

Findlay Lincoln - Auto Repair Near Me - Henderson, Nevada

I can't remember a better car buying experience. Jeff was great and even getting the paper work wrapped up was simple and easy. No crazy negotiations, just an easy fair transaction. Thanks....oh and love the car! read more

Unbelievably POOR customer relations! I was referred to Findlay Lincoln (also d.b.a. "Quick Lane Auto") by my credit union. I only needed a simple battery change performed. I called ahead to arrange for service, informed them of my car type, and was told they needed to check their stock and call me back. OKAY, so far. I told them I needed to take care of the matter THAT DAY, but no one called me. I placed almost 10 more calls to their "service" department, and left messages (no one bothered to answer the phone all day), but I got no response. As luck would have it, my car died that afternoon, right after I parked it before going into work. Now, there was NO SHOP OPEN once I found my car battery dead, and only because of sheer miracle I was able to re-start it and make my way to a 24 hour, seedy place that screwed me on a new, but low quality battery. The one I had arranged to buy from Quick Lane Auto would have been of the highest quality and a 100 month warranty. So, basically, I paid a premium price for a garbage battery that I'll have to replace in a year or so, rather than having the one I wanted and expected from Quick Lane Auto. That just means I'll have to shell out even MORE money later on, all because some guy was too lazy to keep his promise to a customer and return a phone call. Make sense? When I contacted Quick Lane to complain, they were rude and hung up on me. Twice. I was told it wasn't their problem. I guess not. But they didn't get my business, either...now or in the future. That missed opportunity is the product of complacency by business owners who've become too comfortable with their success and don't remember how hard it is to earn every dollar. After all, there's a reason why many entrepreneurs frame and hang the first dollar they earned in their offices. To remind them to NEVER take customers for granted. Bottom line...if a third party is referring its customers to you, treat them with some dignity and respect. That's the secret to continued success. Too many businesses fail because they forget the golden rule, then unemployed management scratches their heads wondering what went wrong. read more

This was our 3rd car from Findlay and our 2nd from Alan R. I guess you could say we love this place and we love our Lincolns. Alan was awesome as usual! Thanks Findlay! read more

Findlay Lincoln - Auto Repair Near Me - Henderson, Nevada

Bought a new car from Don Lewis at this dealership. Don is the best no pressure and very helpful . Great to do business with you guys!

i have driven Lincolns for 20 years, and I have defected to Cadillac The cars are boring, the salespeople are not tuned into their product and the managers are bullys. read more

what a disaster. this is probably the ugly duckling in the Findlay group. every sales person is unprofessional and extremely arrogant. a while ago, the sales person whos name was jeffery lamper tried to be professional but then his arrogant side came out when i was explaining to him that i did not like the car. then he went to speak about how all his years with cars he knows everything as if i was the dumb one. when your dealership has no customers whatsoever and no staff, you cant play hard to get when you're already hard to want. beggars cant be choosers. never been so upset in my life. STAY AWAY. i repeat. STAY THE HELL AWAY. read more