I recently had a deeply disappointing experience with Findlay Mazda, and I feel compelled to share my story. I purchased a Tesla from them, only to discover it had a "Tesla Salvage" title. The dealership claimed they had no idea that after a Tesla is in an accident, it needs to be inspected by Tesla. I could almost look past that, but what I can't overlook is the horrendous customer service. After trading in my Audi and picking up the Tesla, I quickly found out that the car couldn't be supercharged and had no Tesla warranty. Instead of making things right, I was insultingly offered $1,500 in lieu of the warranty. Seriously? They expected me to be okay with having no warranty after spending $45,000 on a car? That's incredibly shady. The nightmare continued when I had to return the Tesla and get my Audi back. Dropping off the Tesla and picking up my Audi was a hassle, but what really got to me was being told I had to wait for my down payment refund, despite them knowing I was dropping the car off. Fine, I can deal with that. But I had also unregistered my trade-in to get the credit for registering my new car. When I told the title department, they said, "Oh, you shouldn't have done that." Seriously? Every car I've ever bought, I've done this to receive my credit, and they didn't offer to help with the re-registration costs. Fine, I let that slide too. My credit union requested that the check be sent back to them to unwind the deal. Mark promised this would happen on Thursday and that he would overnight the check and send me the tracking information. Guess what? That didn't happen. Why, you ask? They claimed they didn't know where to send it. It's 2024, and the internet exists. When I asked why no one called me to ask, they said, "Our business office doesn't reach out to customers." Really? Any one of them could have called me. The customer service was so abysmal that I will never buy from a Findlay dealership again. This is particularly disappointing because I have previously purchased over $200,000 worth of Audis from the Findlay dealership next door. Oddly enough, the dealership I ended up buying my Tesla from knew all about Tesla's internal warranties and how Tesla salvaged titles work. Findlay Mazda told me that "Tesla doesn't talk to dealers," which I later found out is a flat-out lie. The dealership I went to showed me communication between them and Tesla, validating the warranty and history of the car, and this dealership is in Tucson, AZ. I am a very loyal customer, having bought an Audi RS3, SQ5, S5, and a Q4 Etron all from a Findlay dealership. I jump through hoops to make deals happen, but I will never buy from a Findlay dealership again after this experience. read more

If I could I would give them a Zero! We did not feel welcomed & felt like we were wasting their time! Found the car we wanted & selected to fill out credit application from their website, were informed approved at x% & then selected when we wanted to pick up our new car! Next day called to see if we could pick up the car earlier than we had selected & were informed we did not fill out correct application for the car & needed to go through a different site to do so. So we did & they said we could come in earlier. We show up & Chris greets us and instantly makes us feel like we're wasting time by wanting to test drive the car. Get back from test drive and go over paperwork, we asked if they will transfer our handicapped plates, they say yes. The financing we were "approved for" was 3% higher than originally told. We got a personal loan to pay for the car with a very low interest rate. We informed Chris we were going to get a cashiers check and would be back, we were informed that he didn't have time to complete business with us and would be dealing with someone else upon return. Upon return we verified with Dakota that our plates were going to be transferred & even signed a slip of paper to that effect, verifying our plate information. After 30 mins of waiting (paying with cashier check) we were informed that the finance guy would be with us. After additional waiting time filled out paperwork & signed to get the car. Get home & a week later they called to remind us that we needed to register the vehicle ourselves! Why did we sign paperwork saying they would transfer plates? Why did we waste our time asking & verifying that they would do it when in fact they wouldn't? Also on our way home the car began shaking violently every time we used the brakes, apparently the rotors are warped! This was the most discouraging car buying process/experience we have ever had & I have already begun to inform others of our less than "ok" process. read more

I called Nick in sales to inquire about a specific car I was interested in. I explained exactly what I wanted and submitted my application through my phone as requested. Later, Nick calls me back with a simple, "Can't get you financed." I was surprised because there was no explanation or effort to discuss options, which seemed unusual. I asked him directly how they managed to run my credit when all my credit reports are frozen. His response? "The sales manager handled it." That raised a huge red flag. How are they supposedly pulling frozen credit reports? This situation doesn't add up, and the lack of transparency only makes it worse. What really stood out was Nick's dismissive attitude. He didn't ask follow-up questions, suggest alternatives, or show any interest in helping me find a solution. The entire conversation felt like he didn't want to do business with me at all. I can't help but feel like this treatment was intentional, possibly because I'm a white cis man. There was a distinct sense of judgment in the tone and approach, as if I wasn't welcome there from the start. This experience is especially disappointing because I've been a loyal customer. I bought my last car from Findlay, and I expected a similar level of respect and professionalism this time around. Instead, I got an unprofessional, unhelpful interaction that left me feeling undervalued and disrespected. What a shame. I believe in supporting businesses that respect their customers, and unfortunately, this dealership has lost mine. I'll take my business elsewhere, to a dealership that appreciates its customers regardless of who they are. Customer service and integrity matter, and this experience has shown me that Findlay isn't the place to find either. America first--I'll be buying from a business that aligns with those values. read more

My fiancé and I recently purchased a Mazda CX-90 from Findlay Mazda and had a great experience! Darryl Hetke was so helpful in helping us find the vehicle we purchased. He was friendly and knowledgeable, and was able to answer all of our questions about the different Mazda models. We didn't purchase the vehicle on our first visit. We took our time and visited Cadillac, Ford, Volvo and Honda dealerships before coming back to Findlay Mazda a few days later. The dealership had a wide selection of Mazda vehicles to choose from, and they were all in great condition. We test drove multiple cars to ensure we were making the right decision. Darryl also provided us with detailed information about the features and specifications of each car. He really took the time to understand our needs and preferences and helped us find the perfect car!!! We had already been approved through our Credit Union but were having issues getting them on the phone, etc. The Sales Manager Mark Campbell helped us and made the financing process smooth and hassle-free. We appreciate his honesty and knowledge of the situation. The finance team explained all of the options available to us and helped us find the best financing plan that fit our budget. Evon Cade was transparent about the costs and fees involved, and we felt confident in our decision. Overall, we had a positive experience at the Findlay Mazda car dealership. The staff was professional, the selection was impressive, and the buying process was straightforward. We would highly recommend this dealership to anyone in the market for a Mazda car. read more

This was by far my simplist car buying experience ever. I was moving to Nevada and wanted to buy a 2021 Mazda CX-5 Carbon Edition. I needed to wait for my escrow to close and Findlay held the car for until I could close escrow and get to the dealership. I worked with Garth Wall and asked him if he could send a service car to come pick me up and bring me to the dealership. Garth did not send the service van, he sent a limo. Garth met the limo when we rolled in and took me straight to the car he had been holding for me. As expected it was freshly washed, but I did not expect it to have a full gas tank. The paperwork was ready and took at most 30 minutes to complete the deal. After the signing was done, Garth spent a good amount of time going over all the gee-wiz stuff in the car. Even as a Dreamliner pilot, I'm impressed with all the gadgets on board. The poly metal color of the CE models are so eye-catching. There was no pressure to buy the extended coverage warranty, which I didn't. I have a huge amount of trust in the Mazda product and don't expect any problems. All in all, I am a very satisfied customer and would have no problem sending family or friends (I'll make some here in Nevada) to Findlay. Lastly, my salesman, Garth, called me the next day to make sure everything was ok and ask if I had any questions. Honestly, I received better customer service from Findlay than I did from my real estate agent and lender with buying a house. Thanks again Garth Wall and Findlay Mazda. read more

I spent a lot of time and research to buy my next SUV and decided upon a 2019 Mazda CX-5. The Grand Touring Reserve model (Turbo). I went to dealerships in both Washington state and in Nevada as I was moving from Washington to Nevada. I was thinking the best out the door price and nobody came close to the Deal that Findlay Mazda in Henderson Nevada put together for me. In my research I found that a sales associate Garth had numerous excellent yelp reviews so I sucked him out and wasn't disappointed. He was pleasant, funny, knowledgeable, professional and took me on a truly eye-opening test drive of the vehicle. Also know that December is a great month to look for deals and end of year models as they're moving the year old product to make room for the new year make and models. Garth went the extra mile to get me exactly the car that I wanted and with the price and options I had budgeted for. I would highly recommend anyone looking for a Mazda vehicle to do their homework and research. Go to other dealers and see what their best out the door price would be. And then if you're in southern Nevada go to Findlay Mazda in Henderson and ask for Garth as I suspect they will put together the best deal for you. Keep in mind they're not giving cars away, but all of them at Findlay Mazda will strive to give you the best deal for the money you're spending. read more

I recently had the pleasure of purchasing a 2023 Mazda CX-5 Turbo from this dealership, and I have to say that the entire experience was nothing short of fantastic. Two individuals, in particular, made this car buying journey exceptional - sales associate Garth Wall and finance manager James Nepa. From the moment I walked into the dealership, Garth's approachable demeanor and genuine interest in understanding my needs put me at ease. His extensive knowledge of the Mazda CX-5 Turbo and its features was evident, and he took the time to patiently explain everything in detail. Garth went above and beyond to ensure that my needs were met, and his ability to personalize the experience made me feel like a valued customer. When it came time to discuss financing options, James Nepa was an absolute professional. He was attentive, transparent, and worked diligently to provide me with the best financing package that fit my budget. His expertise and ability to clearly explain the financial process made the entire experience smooth and stress-free. I highly recommend this dealership, and specifically Garth Wall and James Nepa, to anyone shopping for a brand new car. Their remarkable customer service, attention to detail, and willingness to go the extra mile to ensure customer satisfaction are truly commendable. You won't be disappointed! read more

I have had our CX-5 and Mazda 3 serviced at Findlay Mazda since it opened. The service department is amazing and very fast. The showroom is new, clean, and simply elegant. I literally like sitting there and waiting for my car serviced :) The sales team at Findlay Mazda is great, and the whole car buying process is just different here. You do not get that annoying sales push and get irritated by the whole shopping experience. I believe this is a brand philosophy, and it suits Mazda pretty well as it tries to go upmarket with its premium-looking cars as well as the overall customer experience. We have just purchased a CX-9 from Findlay Mazda, and it was a smooth experience. Ray was our salesperson. He is very knowledgeable about the products and he patiently responded to all of our questions. We did not feel the dealership anxiety at Findlay Mazda, which is often the case in the car buying process. I highly recommend Findlay Mazda to anyone shopping for a new car. read more

So, My daughter who just turned 18 purchased her first Car from Findlay Mazda in Henderson. Paul (The Pyro) was Awesome!! He totally went Above and Beyond to ensure we were 100% Happy and Satisfied! He was very thorough in explaining and answering any questions we had. He even periodically follows up with us to ensure we are still Good. Also, I most definitely have to give a shout out to Jag (The Service Manager)! We had purchased the Extended Warranty and Jag went above and Beyond to ensure everything was taken care of in a Timely Manner. He even provided us with a Loaner SUV, which was Awesome!! I can't' forget to mention how Awesome Evon was as well !! He got us the best APR%. When it is time to purchase my next vehicle I will Not go anywhere else!! The Whole Team at Findlay Mazda in Henderson are very Friendly and Professional!! They Go the Distance. Even Above and Beyond!! read more

My wife and I were about 40 minutes away from Comfort Inn Henderson when an l Notice the light on the dashboard on my 2018 Mazda CX5. We found this beautiful brand new Findlay Mazda, I just pulled into the service, Jag came out and greeted us at our vehicle. Welcome to Findlay Mazda, how can I help you today, and asked us to come in and have a seat, relax and help yourself to the refreshments, meanwhile will take a look at your car. Wow, what a beautiful waiting area, great coffee machine (nice touch to the dealership). He took our CX5 to get the light checked out, by the time we finish the coffee, he assured us that there was nothing wrong, it's just the tire pressures were slightly out of range. Thank you, Jag we really appreciate your help. And by the way u truly have a beautiful dealership. Key Pema, Mesquite Nevada read more

I am in love with my Mazda C90!!! Mazda was a new and wonderful experience for me. Previously I have owned 4 Kia's and my lease was up. I made two attempts to try and lease another but the customer service was awful and unwilling to work a deal. I knew nothing about Mazda except that they were a beautiful looking car. I went to Mazda knowing nothing about the cars. I was greeted by Garth and was treated with so my respect and kindness. Garth took his time and explained the difference in model, listen to my needs and fitted me with the C90. The rest of the process was so simple and mad easy. Ellen in finance was so sweet she explained everything in detail and also made it stress free. My entire experience was absolutely amazing and I'm so excited I made the switch to Mazda. I absolutely love my new car! read more

This is going to be short and sweet review on FINDLAY MAZDA Henderson, NV. We enjoy the experiences every time we purchase our vehicles at this place. The results are always short and sweet deals. Mark Campbell is by far the most exceptional manager I have ever dealt with in many years when buying a car. FACT! I have purchase multiple vehicles at this dealership and willing to drive 30 to 45 minutes because they provide great services from buying and servicing your vehicle. We have recommended this dealership to our friends and the same results. Nothing but praised! Mark, Garth, Jag, Brandon, Evon, Cody, Seth, Jennifer and the rest of the crew, YOU ALL ARE AMAZING! Again, thank you for the excellent services that you have provided to my family. Anthony C. N. Las Vegas, NV read more

WOW! What an incredibly positive experience! All started with Jag in service. Professional, friendly and welcoming. While waiting for my vehicle to get an oil change, the new CX3 caught my eye. Long story short, I bought it! ZERO PRESSURE, ZERO GAMES, 100% on point with customer service. Joe Marino educated me on the vehicle, Allen Montalvo worked the numbers keeping my payments entirely within budget. Everyone from housekeeping to management represented the Findlay name in a positive light! THANK YOU! PS: In 2017, I purchased my trade in from the dealer in the NW that sells Mazda vehicles. They should drop in to Findlay and take a few lessons on the proper way to treat a customer. read more

My wife and I got a Mazda 6 and Mazda CX-5 here on the same day because both our leases were expiring. Their entire staff is amazing and made the whole car buying experience seamless and enjoyable. Our sales person is Paul Burcham and he was extremely friendly, laid back and relatable. He went above and beyond to make sure we were really getting what we wanted at a price we were comfortable with. We never felt pressured in any way and he never tried to oversell. He worked patiently with us to negotiate the best deal on the cars. Overall, we had the best experience at this dealership. If you are looking to buy or lease a Mazda, go here and look for Paul. read more

Findlay Mazda is a place I recommend. Not only is the service great, but they have great salespeople! If you don't want bad salespeople that mark up the price for no reason, then come to this location. Darell Hetke helped me with my purchase and the buying process is seamless. It was also extremely quick unlike the other dealerships I've experienced where it took the whole day to not even reach an agreement. They don't increase the price during this crazy market season like the other dealerships. Again, if you want to stay happy, I recommend this place. And thanks to Darrell again. read more

Great buying experience. I went to Mazda this week to look at my options of trading in my 2016 Mazda CX3 for either a 2021 CX3 or 2021 CX30. Garth helped me & was amazing, he showed me the options between the two. He was very friendly & patient with me as I was trying to decide what was my best option. I test drove the CX30 & was instantly impressed by the power & handling compared to my CX3. Once I decided on the CX30 , Garth made my buying experience so quick & easy. I love my CX30 , thank you Garth , I am very happy with my decision. read more

I purchased a 2020 Mazda CX-5 this past weekend and my sales persons were Garth and Joe, yes, two sales persons They made my experience with buying as efficient as possible a plus is I was not there very long. Garth made me feel like family which is nice. Joe was also a pleasure to work with Thank you to the entire Mazda team for being so polite and educating me along the way. The finance manager came out and introduced himself and thanked me for buying the car, good touch with that. Kudos to you all, keep up the good customer service. read more

I never leave reviews but I have to say that Findlay Mazda really stepped up their game. I had the pleasure of working with Garth, who made the car leasing experience seamless. I test drove 3 cars yesterday and was getting overwhelmed. I finally saw the Mazda CX-5 and got to test drive it. I knew right away this was the car I wanted! Garth helped me through the leasing process with ease and before I knew it, I was leaving the dealership with my new car! Definitely recommend this dealership if you are on the hunt for a new Mazda! read more

Even though i work next to a mazda dealer , I drove across town to findlay mazda due to the exceptional deals they were offering on cx5's compared to the other dealers. Garth Wall had already been emailing me and made it easy to test drive and purchase the car i was looking at. The dealership was clean and nice with plenty of snacks. The line to finance took a little long due to one person working ( it was late at night) , but i finally got out of there happy. thank you findlay Mazda read more