Went here to pickup an order but the man in charge was really rude, provided terrible customer service and there was no music playing which made the ambience quiet and awkward. Judging by the employees attitude and tone towards the person in charge, it seems they were very displeased with the their mannerisms as well.The employees themselves were very nice to customers though. read more

Alex, Nick, and Fernando at this Firehouse subs make a very good team. They make great suggestions. This was my first time and it won't be the last. Great subs, we had the hook and ladder, Turkey ranch and bacon, meatball, and brisket and cheddar they were all outstanding. Forget All the others!!! You won't be disappointed at all!!! Thanks guys Edwin read more

I reviewed the Orange location on accident at first. Oooops. Suuuper nice service and good eats. I've been impatiently waiting for the location in La Verne to open up, so I lunged at the chance to try this location. I hadn't been in the Anaheim area for some time, so it was a lucky finding. I got the meatball sub and got a free large drink for downloading the app. I must say their program is a little bit more stingy than Jersey Mike's, but it's nice they have a program in general. read more

Firehouse subs. This place is my go to when I'm craving a sandwich/sub. It was my 1st time visiting this location and the staff were really friendly! Without knowing that I'm a semi regular, patiently explained what I could add to my sub which was really nice that they took the time to explain it all. I was really impressed by the great customer service that was provided. The sub was delicious and the order was accurate. Obviously, I will be back when I get a craving for this! read more

This place so far, is amazing! I tried the meatball sandwich because a great review. OMG, that's all I have ordered. The bread is great and so far each sandwich has been the boom. To be honest I need to try something different but, can't get enough of the meatballs! 4 stars the brownies are horrible! Don't do it! Sometimes they are not done and then sometimes they are completely dry! Nasty, I have tried several times, save your money! read more

My husband picked up 2 Philly Cheesesteak sandwiches for us. The bread was dry, meat was disgusting, no cheese, no flavor and did not taste fresh at all. On top of the overpriced sandwiches being horrible, their customer service was even worse. We called to let them know about how unhappy we were about the food and the response we got was "that's how we make them and if you don't like the way we make then you don't have to come back"! I'm my opinion that is really poor customer service and yes we will never go back. We weren't asking for a refund or anything, but he did not even want to hear what we had to say. The right way to handle it would've been to maybe say - so sorry to hear that and ask what they could do to make sure we give them another try. Just saying. Anyways - I don't like leaving negative reviews, but in this case the food and the customer service were bad. read more

Just got back from a great Grand Opening here... they open to the public tomorrow. There were a lot of customers in line for the Grand Opening today, but they got everyone in and out fast. My favorite, the Steamer sandwich, was hot and tasty just the way I was hoping. If you know Firehouse, you know they are consistently good. The owners seem very nice and very hard working. The store looks great, and I especially loved the huge painting of the fire truck with the Disney fireworks in the background! This restaurant is in a new building in a row of new eating places about to open soon. This is all next to the big new Rite Aid. Everything is so clean and beautiful here. I'm so glad to see this great sandwich shop in my neighborhood! read more

See all

Great sandwiches, and almost great service. The cashier appeared to be unfamiliar with the locations of items to either make changes, or add things to my sandwich on the computer screen. I grabbed a sandwich, chips, a cup of chili and a bottle of coke. The chili was really pretty good, better than usual. And my customized sandwich was also pretty tasty. read more

Firehouse Subs has been around for years back east and only until recently have they come to the West coast. This Firehouse subs location is the latest addition to the firehouse family. This new store is family owned and operated and committed to meet the highest standards of Firehouse. As for the the sandwiches, they are a cut above the everyday selections you're probably used to. These sandwiches are steamed and served up warm and delicious every time! It's nice to know that there's a sandwich out there thats so much better than the rest. We happened to order the Smokehouse Beef and cheddar brisket and also the Engineer. They both were absolutely delicious. When I'm in this area again, I'll definitely be coming back to try the rest of the menu. Enjoy! read more

Firehouse Subs - Sandwiches Near Me - Anaheim, California

See all

Definitely one of the better firehouse locations. Sandwiches come out nicely with good size meat portion. Just don't like to wait too long for food but that's all firehouse or jersey mike. read more

We wanted something quick, good, and not junk food. This was the perfect fit everything was fresh and great. Very clean and friendly folks behind the counter. read more

No one inside and they still make you wait outside in the cold for your food. They offered to take to my car but didn't park close since parking lot was busy. Petty positive they wouldn't have see where I was parked. Food was okay read more

Firehouse Subs - Me waiting outside. - Sandwiches Near Me - Anaheim, California

I placed and order and needed to cancel . I called right away and they were totally fine with canceling my order, but my only way to get a refund is to call my bank and make a dispute. I have been on the line with my Bank for 17 minutes and havent spoke to anyone or know when I will get my money back. Their system doesnt make sense. I will not be going here again. read more

The food here is FIRE!!! Best sandwich shop I've been to since before the shutdown! I had the New York Steamer, WOW!!! Prices are low, too. I'd definitely recommend this place! read more

Overall a great experience. I came here with my family and we ordered two of the beef brisket sandwich, a soda and chips. Service prompt, friendly, and efficient. Would recommend the beef brisket. It was hot, sweet, and packs a flavorful punch without being overwhelming. Service: 5/5 Taste: 5/5 Price: 5/5 Would repeat if I'm back in the area...definitely surpassed my expectations especially versus other fast casual sandwich options. read more

I positively LUV this place !!! I always order the same roast beef and provolone with extra cheese, no deli mustard, add vinegar & oil, and salt & pepper. And we always go to the same location. It's always AMAZING !! But tonight we went there and my sandwich was horrible ! I was so disappointed when I got it home after waiting for it all day. The bread was dry and old tasting, the lettuce was sour and old, and there wasn't the same amount of meat like there usually is and I didn't see any extra provolone. I won't stop going there just from this ONE bad experience, but I do hope they read this and know I am disappointed tonight read more

Firehouse Subs - Roast beef and provolone sub with extra cheese, no deli mustard, oil & vinegar and salt & pepper. - Sandwiches Near Me - Anaheim, California

First time there...Subs were great...But the employee working the register didn't really know that he was doing...Maybe he was new...Still a must try!!! read more

I tried it again. And I'm glad I gave them a second chance. The owner was very pleasant and attentive to my concerns. So far, when I have placed online orders I was happily surprised at the accuracy and their speed. Definitely worth the trip. They seem to be improving now that they have more seasoned staff like Andy. Smart move by the franchise owner. Try them. read more

Firehouse Subs - It was so delicious, I didn't take a picture prior to some bites. - Sandwiches Near Me - Anaheim, California

My favorite sandwich place. I wish I live close by, but I live in SouthBay so I only come here when I come to the OC. My fav is Italian but I also like the steak kind as well. read more

First time going to any Firehouse Subs! The decoration/theme of the shop is all Firefighter related! I had no idea since it was my first time going. It was very neat to see the check for donations and the terminology they use ;) I had a GREAT experience. I let them know it was my first time and the store manager let me know that they were experts in hot sandwiches (but if anyone requests cold subs they also will do it) I was told it's basically building my own sub. I ordered the small hook & ladder and upgraded to a combo for $2.69 more. I also had the option of rounding up my order total to donate, which is nice since I can do it off of my card :) The sandwiches are REALLY good! Hook & Ladder is definitely something I'll be ordering again! At the end the store manager check in with us and asked how everything tasted. She definitely has outstanding customer service! She had also asked if the staff had let me know about their App! (Which they hadn't) she explained that for every penny you spend you get points! We had just thrown away our receipts and she even printed us new ones so we could download the app! I am looking forward to coming back soon! read more

Firehouse Subs - Receipt:) - Sandwiches Near Me - Anaheim, California

Our new spot for subs! We love this place! Food is always prepared in great quality, taste great, and made in a timely matter. We come here at least once a week. read more

Not great. The bread was super old . Ruined the whole 5 dollar experience for me.nnic you can't use fresh bread don't even make the sandwich read more

Oh my gosh, their subs are delicious!!! Like many of my recent reviews, I tried this place for the 1st time this month, because they'll give you a free sub for your birthday. I wish there were more locations because I will absolutely go back! I'd say this chain is more like Jersey Mike's than Subway, as far as the size and type of subs on offer. My regular size sub was about 8 inches long, the bread was fresh and had an upscale deli feel, and the portion of veggies and toppings was very generous. I'm a vegetarian, and initially I didn't think they had anything for me, because there isn't a veggie sub on the menu. But, they do make one, and it's packed full of grilled onions, peppers, mushrooms, and any toppings you want. I went with lettuce, tomato, mayo, and mustard. And it comes with a pickle spear, which was a fun surprise that made it feel even less like fast food. I was impressed with the food, but also the friendly service and clean restaurant. Also impressive is the fact that this chain was created by firemen to help firemen. A portion of every purchase is donated to a local firehouse or a fire department related charity. So, not only do you get to enjoy a huge, delicious, deli quality sub, you get to help a good cause at the same time. I highly recommend trying them! read more

Firehouse Subs - Grilled Veggie sub on wheat. Not on the menu, so vegetarians make sure you ask for it. SO good!!! - Sandwiches Near Me - Anaheim, California

This place is complete trash and not COVID friendly. Yes they will force you to wear a mask when you walk in and yell at you to put back on because mine got lose and fell off. Also saw an employee with a weed pen that got dropped off by his friend dropped to the floor, pick it up with his glove and attempt to make my sandwich with those same gloves. This place is unhygienic and the staff is super rude. Last time im ever going here and expect a corporate complaint as well. read more

The problem with this location is not the food but the management. The main guy there is pretty rude and when I wanted a custom order he said only what is on the menu. All I wanted was a combination of turkey and roast beef which is on their menu if you just removed one item. He said he would accomodate me and instead gave me a turkey with mushrooms. I understand this is a difficult business, but I can go to Jersey Mike's or Portos or Potillos or a bunch of other places and get better service and attitude. This was my first time here. This will also be the last time I am here. Bottom line. For 9 dollars I can get a better sandwich at Jersey's Mike with discounts sometimes. And I have more choices of spread which includes true add ons that nearly all sandwich places have. read more

Came here for first time tonight expecting a great sub. What a major disappointment! We will most definitely NOT return. I gave it 2 stars generously since it was near closing time. Ordered the roast beef, two of them. It was easily the worst roast beef I've ever eaten. It was disgustingly salty, overly processed, paper-thin sliced deli meat that was more like ham, no roast beef taste! The sub, we prefer cold not toasted, was so dry all you could taste was the wheat bread. The mayo/mustard was so sparsely applied you could barely see it on the bread. For starters the simple instructions to please wrap each half of the large subs separately was acknowledged then ignored. The order taker was not the sub maker and obviously not listening to much of anything being said. Even at the pickup end of purchase he called our order and I answered he called it again then he saw me and said oh you're here. Pros it was close to home and clean. Period. Cons the hiding from customer's view of the food items/prep station is biggest turn off. Had I been able to see what they call roast beef I would have left before ordering! [I can buy Carl Buddig meats at market thank you.] Bread is tough. Could not even taste the provolone cheese as it was overpowered by the salty meat. Barely able to taste the lettuce, tomato, onion, olives, etc. Hubby had to go back in to ask for wrappers to wrap the cut halves as had been requested at ordering. No problem with getting those. Then I had to sit at outside table and unload our meal to wrap it before we could even start to eat it. Outside in unsanitary conditions, looks of tabletops can be deceiving. So unnecessary! I'm reporting this to FirehouseListens.com will see if they respond and what kind of response. Not holding my breath. What was to be a nice evening was not. Would have done better at Subway or even at a market or Sprouts with premade sub. read more

I have made multiple visits to this location since opened awhile back. I have not been disappointed in the food or the service. I usually use their On-Line App to order and then swing by to pick up my sandwich. The App is very efficient, just like the staff is. I have never had to wait more than a minute or so before my order is ready. The staff has always been friendly and very efficient. The Firehouse Subs are some of the best sandwiches I have ever had. I highly recommend this location and to use the App to order. It is a perfect match. read more

Customer service is really good, the subs are hot and fresh all the time, I have nothing bad to say about Firehouse Subs. The smokehouse bbq sub is awesome! I definitely will be back. read more

Firehouse Subs - Sandwiches Near Me - Anaheim, California

See all

Ordered dinner , waited 30 minutes to get a cancelation.. absolutist unacceptable. I will never order from them again.

Second time I stopped in to this Firehouse subs thinking it would be different, it wasn't.Everything is fresh inside the sub, but when I got home i found out the bread was dry, again...Definitely will not be back. read more

The owner/manager was barking orders at staff and rude during our transaction. Should not be running a food establishment. Will not return to this location. read more

This restaurant was nice enough to donate free sandwiches to the gealth care workers today: the sandwiches were turkey, ham. And a vege sandwich. The quality was great, and the staff from the restaurant wre dressed covid appropriate, and were on time we appreciate them and will continue supporting this restaurant. Thank you from la palma hospital nursing staff read more

This place had great service and was efficient and quick to get my order. The employees are friendly attentive and knowledgeable. I appreciated their help with the menu and the drinks! (Had no idea Barq's root beer had vanilla flavor). Lol read more

I used a coupon for a free sandwich with purchase. For free, the sandwich was good. Had I paid $9, I would have been a little disappointed. After ordering inside, they have you wait outside so it doesn't get too crowded. Everyone working was friendly. I tried the New York steamer which was corned beef, pastrami and cheese. They also put mustard, mayo and Italian dressing on it. Being from New York, I find that weird and only got mustard. The best part was the bread. It was flavorful and crunchy but soft inside. The meats tasted like cheap deli meat from the supermarket. Overall it tasted fine but I felt like I could make a better sandwich at home if I went shopping for a baguette and meats. I also had the brownie which was rich and soft. It was just how I like them. Decent food if you are out and hungry. But otherwise a bit expensive for what it is. read more

Great sandwiches and the sauces paired with the meats makes them tastes even better. The sandwiches do not tastes dry and the bread is perfectly toasted (not hard and brittle). They offer many varieties of sides that can be added to the sandwich for an extra charge. I love how they always ask "is this your first time" it makes us feel welcome and they follow it with "we can explain our sandwiches" - great customer service! There is an older lady who works there lunch time and she is the sweetest, always smiling and asking if we liked our sandwiches. They have cool decorations inside that deals with anything and everything fireman related. They need to open other locations in Southern California. read more

See all

This was the first time I have been here. I just want to say excellent service, the best sandwich vi have had in a long time. I will definitely be back. Much love thank you! read more

Salad was terrible!!! Lettuce was old they didn't even mix it around so the tomato, cheese and chicken was at the bottom. The salad dressing was warm. Service was very slow and the place was empty Cashier Coung was RUDE! Did not speak, may I take your order and that was it. Reprimanded the staff while there was a few customers in the store. He is a rude person this was my first and last time there. He needs to learn good customer service read more

I've been twice to the one in Anaheim off Magnolia. I love that they greet you when you walk through the door, "Welcome to Firehouse." The buns are warmed and soft which is a huge plus. I got the tuna both times and it was creamy, lite and full of flavor. Lots of toppings to select from and a good price for the size. Service is quick and friendly. read more

This review is for Monday, 4/20/20. I placed an online order for pick up at 7:30pm. Upon arriving, I was very surprised to see several people in the store, that were NOT practicing social distancing and/or not wearing face masks. I was very surprised that there were no markers to keep customers from standing so close to each other while in the store and there was no monitoring of how many customers were in the store at one time. The workers were busy, and it took a while for one to acknowledge I was there for a pickup. There was no care given to current protocol that all places that are open for business are currently supposed to be following. I will not be visiting this location again while the pandemic is going on. Other businesses have abided and make their customers follow guidelines, not the case here, I did not feel safe at all. read more

Honestly, the best hot sandwich I've ever had. Nice price, great size, and a flavor explosion! I ordered the pizza meatball submarine. Medium was the perfect size. Cheesey meaty goodness! Can't wait to explore the full menu read more