I have ordered delivery twice and the first time the order arrived on time and the second time it arrived before expected. The sandwich was delicious and well made. I didn't have the sandwich falling apart when unwrapping it. The ingredients were fresh as well. I truly recommend this location! I will soon order for pick up to see if the customer service is just as great as the food! read more

I left the gym today and I wanted a good fresh salad. I thought let me try Firehouse Sub salad since they do make the best subs. Let me tell you my salad gets a 5 out of 5. It was so fresh and crispy. Firehouse Sub, thank you for being consistent and your food is always fresh. I've never been disappointed at all coming to FH in McKinney on Craig drive. You all deserve a raise. Thank you for good service. read more

I visited Firehouse Subs for a quick, late night snack. Per usual, I had the New York Steamer. Overall it was good but I've had better tasting ones at other locations. It was a tad dry (needed more Italian dressing) and a bit more meat would have been nice. With that said, the employees provided excellent service and were quick to answer any questions that I had. read more

Firehouse Subs - New York Steamer - Fast Food Near Me - McKinney, Texas

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Like this place. Dependable, consistent sandwiches and the service is usually reasonably good. Prices are pretty reasonable still, unlike a whole lot of other places similar in style and price point. read more

I'm becoming addicted to Firehouse. Last night, I had the meatball and pepperoni sub, devoured it, and wanted more. In the past, I've enjoyed the smoked turkey sub. I have to stop myself from eating their food every day. Sorry, but the other major chains aren't remotely close in taste and quality. Keep cranking out the great food!! read more

Plain white (fresh) bread. Ordered large Italian. Didn't taste like its name. Lots of mayo, a few onions, mustard. Expected a more Mediterranean flavor. Kinda bland, not worth $14. read more

I'm a big fan of the chipotle Philly. Often when I go into a restaurant and I'm not sure what to order... I will ask the person preparing or someone on the wait staff how long they've worked there. If it's been over six months... "What are you enjoy eating here". Since they eat the food there every day... they zero in on certain items that they really enjoy. It's a great way to order... If you're on the adventurous side. read more

Great food, great service. We ordered a couple sandwiches online for pickup and everything was made to our liking. The sandwiches tasted great and everything was still warm, but the pickles that came with them were god awful. The taste is hard to describe but I can tel you it didn't taste like it should. That happened with both sandwiches so I don't know if it was a bad batch or what. Whatever the case, I'll definitely order sandwiches from here again, but maybe trash the pickle right away. read more

The guy that takes orders every time is so rude/ you can tell he doesn't want to be there. Whoever the owner is really needs to consider who the front face all their customers see read more

This was the worst service we have ever had in this restaurant! We placed our order then the made the order and stuck it on a self for 20 minutes never called our name then after 20 min they wanted to give us soggy sandwiches! Awful!! Poor customer service the person taking the orders instead of working he was trying to learn Spanish there were works just sitting around with only one person "working"!! Will not be back! read more

MUST remember to state "no onion and no MUSTARD" when ordering the tuna... I mean WHO puts deli mustard on tuna that's made with mayo?! Gives it such a weird, off-putting flavor and does NOT belong on a tuna sub!! Other than that, the bread, and toppings and tuna mix itself is my favorite in the land! read more

Your worker Wesley was incredibly rude today. He was mad at us for an online order that wasn't there when we went to pick it up. After showing him the screenshot of the order so he could remake them he scream back "we'll I can't read something that's shoved into my face!" Super rude for no reason. Very unwilling to help read more

This place is horrible. They have this one guy who checks everyone out who speaks monotone and is completely rude. He has been rude multiple times to me so I decided to finally write a review. It's a shame really. It shows your employees make you business. read more

So I ordered my meal online along with 2 chocolate chip cookies, I get there to pick my food up them leave about 5 minutes on the Hwy I realize my cookies where not in the bag. So I goes back the guy walking around looking for my cookies only to come back and tell me they aren't anymore! Then offer me brownies that soon as I opened then tried to break it pieces went everywhere it was so hard read more

Firehouse Subs - Fast Food Near Me - McKinney, Texas

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So I walk into this store and an employee is cutting up a box with a bread knife. Pita bread knife back in bread station. Uses bread knife to cut bread. Same knife as box. Another employee comes from the back. Waves at me. Order is being made. Hmmm I think, something doesn't feel right. They're doing something to my food. I eat half my sandwich. Turn over the other half and find this disgusting chewed up blob. Looks like chewed up food! WTF!?! Will be reporting to health department. Disgusting!!! read more

Firehouse Subs - Fast Food Near Me - McKinney, Texas

Their food is good but I can't order from them no more delivery THEY DONT SEAL THEIR BAGS !!! we all know anything can happen but at least let your customers feel like you are trying to keep them safe. ..this man showed up with a wide open bag an full access to my sandwich ... OH NO read more

Great sandwiches! Good delivery service. Truly you have soared above all the other sandwich shops because I only order from you!

Picked up an order I had placed through doordash and went to use the restroom before I walked out but was told I couldn't because I wasn't a paying customer... Not sure how I didn't qualify as one but I'll be going to Great Outdoors sub shop down the street from now on. read more

Best firehouse sub I've been to! The people greeted you, the service was fast and friendly, and the firehouse meatball sub was great! FOOD: 4/5 SERVICE: 5/5 AMBIANCE: 4/5 PRICE: $ read more

Firehouse Subs - Firehouse Meatball - Fast Food Near Me - McKinney, Texas

Great food fast and they love hockey!!!! Michelle runs this place like a top. Nice when you walk in and someone remembers your name or has a real conversation with you. Great service. Great subs. read more

Firehouse Subs - They got your hot sauce covered! - Fast Food Near Me - McKinney, Texas

This USED to be my go-to sandwich shop. However the staff, especially the manager is slow, and unappreciative. After my last time here, thought I'd give it another go...bad move. Service is slower than the last time. There's a man here with wife and 4 kids complaining loudly at her(manager), she seems not to care at all. Too many good Sub shops to waste my time and money here. I AM DONE FOR GOOD WITH THIS PLACE! read more

My first ever visit to any Firehouse Subs was to this location and it was a really good experience. I was excited to go back for my second visit and then I was extremely disappointed when it was the complete opposite of the first visit! It was my first time using the app & ordering on line. I arrived 10 minutes early and my food was already ready. Hhmmm ok so if I had been on time or late it would have been sitting getting soggy & mushy. I also clearly hit the button for side pickle and in the special instructions asked for an extra one and I got zero pickles. I attempted to call using the phone number at the top of the receipt which is a disconnected number. I had to use Maps, find the location and use the Maps call button to contact them. I was going to be nice, let the issue go and simply let the manager know the employees need to fully read the oder tickets and make the orders correctly. I was shocked when I was told the manager had gone home for the day! I then asked to the person in charge, was put on hold for about a minute then the same person came back and advised me the manager would be back in at 10am tomorrow and I could call then. How unprofessional! Now I see why this location has only a 3.5 rating and I will be taking my business to another location... all over a pickle. read more

Love this place! Always fresh and delicious!! What else is there to say, except try the smoked brisket sandwich Y.U.M.M.Y.

I'm in tears. Bless the souls of the firehouse employees who helped me deal with my DoorDash situation. You guys made my night read more

Firehouse Subs - Fast Food Near Me - McKinney, Texas

Wow, great customer service and friendly employees. When you walk in you get what I like to call the "Cheers treatment". Every employee welcomes you! I haven't been to a Firehouse Sub for a couple of years so I was so excited that they opened one so close to where I do most of my grocery shopping. I ordered the meatball sub and it was great. Were they homemade meatballs slathered in homemade tomato sauce? No, but it was good for a chain restaurant. The dining area was very clean and an employee was bussing tables the whole time we were eating. read more

My son has been telling me about firehouse subs for a while now. Finally visited and was not disappointed !! The staff were extremely helpful and the sub was out of this world. I would not have tried the sauces because I thought they would be to hot but, they suggested the right sauce to match my sub which kicked it up a notch without burning my mouth. Will visit again!! read more

Placed an order with them thru Door Dash. Confirmed thru Door Dash for 22-26 minute delivery. After 45-50 minutes we follow up with Door Dash and the delivery driver is at Firehouse but said Firehouse had received order but not confirmed whatever that means. After another 10 minutes we get a text saying Firehouse refused to make the order and cancelled our transaction. Too many options in this area for this type of horrible customer service. read more

5 Stars because this place has never failed us. I have tried a handful of sandwich's from the list but I always come back to my favorite, The Engineer. Today I had The New York Steamer, fully involved (that means with all toppings). My daughters each had their favorite, The Italian. We love the food, staff is always super friendly, and we never wait more than 5 mins for our freshly made order. My girls enjoy making the cherry limeades too. They don't push the sauces you will see loaded on the counter top but if you'd like a little spice, try the habanero or chipotle on one of your sandwich halves. I'm so glad I did at the advice of one of the employees. We will be back! Again, and again, and again..... read more

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My order was delivered faster than the estimated time.. both were different and each were delicious .. great job..Thank you Grest Food

The service here was phenomenal. They were all friendly to every customer that walked through the door during the lunch rush. Its hard for some places to keep up the good service during rush hours, but firehouse subs had absolutly no problem meeting their standars of customer service. Not a single customer had put their trays away because there were workers constantly walking around and offering to put them up. The crew seemed to work very well together and got orders out quick and efficiently. Seeing the workers happy really set the mood for the entire restaurant. Will be looking forward to come back again. read more

This firehouse is REALLY BAD. No manager, homeless woman coming inside digging through the trashcans, and allowed in the kitchen. Messed the order completely up. Didn't put in the order and made us wait an hour. Will never ever come back to this location. NO MANAGER ON SITE AT ALL. read more

If you've ever eaten a Firehouse, you know they are spectacular already. What really makes a difference is the staff. I came here one day and the owner was working behind the counter. She was so nice and you could tell the staff liked and respected her. When she isn't here, you still get the same great service. Good food, good establishment! read more

This is my favorite sub restaurant in town. Always friendly staff, always great food. I started going when Subway started being cheap and having terrible service and went here in hopes in would be better and they proved themselves in the first visit! I'd choose this establishment over any other and Wesley is the best. Always leave with a smile on our faces because of him and the cooks do a great job. Highly recommendable and I'd give it a try if you haven't. The Firehouse Steak and Cheese is a go to and it never disappoints. read more

After listening to one of the servers coughing (obviously sick) and then waiting over 10 minutes and was never acknowledged (we were the only ones in line) we left so can't tell you what the food tasted like. Won't go back. read more

Very nice staff. Everyone greets you when you walk in. This was my first time eating at a firehouse subs. I thought the ham was to sweet. Next time I will try something different. read more

Firehouse Subs - Fast Food Near Me - McKinney, Texas

I love coming to this location. They are always so friendly and nice. Wesley is probably my favorite . He always puts a smile on our face. Thank you wesley. read more

Pretty incredible meatball sub. Full of meatballs and lots of cheese and seasoning. When you think about a sandwich weeks after getting it.. that's a great sign. Look forward to trying their other subs. read more

Love a good simple sandwich and they have plenty of options! Been here several times and the staff is great! They also contribute to charities that need help. We'll continue to visit here for lunch or dinner as long as they continue their business style!! read more

Don't order a sandwich here to go during the lunch hour unless you have over 30 minutes to wait on it. Ridiculous! Will never go back

We have never been to Firehouse subs but went on our daughters recommendation. Well she was right! The subs were great and the staff was too. Very friendly and helpful when I told them this was our first time in. Great selection and what an amazing assortment of hot sauces that are numbered from 1 to 10 for the heat scale. We will definitely be going back. read more