1 Star - Paid for service that was never properly performed I am writing this review so other customers understand what kind of service experience they might encounter at Firestone Complete Auto Care. Timeline of events: 1. Appointment scheduled Two days before my visit I called the store and scheduled an appointment to replace two tires. I specifically explained that I had a project that day and could not be late. I was told the work would take about two hours. 2. Work was never started After 1 hour and 40 minutes, I returned to the shop and discovered that my car had not even been touched. Only after I complained did the staff finally begin working on it. 3. Service was done incorrectly After leaving the shop I immediately noticed: The wheels were not balanced The car now vibrates above 50 mph A leaking valve stem was not replaced and appears to have been patched instead This is especially concerning because I paid for the full service. 4. Store response When I called the store to report the problem, I was told to go to another Firestone location. 5. Experience at other Firestone locations At several locations I was told there was no space for my vehicle, even though the shops were empty. At one location I was given an estimate of $92.99 to balance four wheels, even though Firestone advertises lifetime balancing for tires purchased through them. When the mechanic saw the work order, he laughed and showed it to another mechanic, which was extremely unprofessional. Shortly after that I was told they could not balance the wheels because they did not have the correct adapter for my wheel. They simply returned my keys and said "good luck." 6. Final outcome I ultimately went to Costco, where they balanced all wheels for $5 each, and the vehicle now drives perfectly smooth. Thanks Costco. *If you don't want to waste hours of your time, pay for work that isn't done, and be treated with sarcasm instead of professionalism -- avoid Firestone. There are many places that value their customers and stand behind their work. This is not one of them. Take your vehicle somewhere that will actually fix it and treat you with the respect every customer deserves. I hope Firestone corporate reviews this situation. read more

Terrible manager and customer service. They were extremely unhelpful and rude. I would not recommend this location

This place is an absolute joke. They take your money and then try to go back on their advertised guarantee. You schedule appointments and they confirm then say they can't do it. Then when they finally take your car they say you need to order specific parts. You order the parts and get them in. Drop the car off and they give you a time to get it after showing up in the time they said to come, they haven't even touched your car. Then the manager wants to argue about it. You're better off with a mobile mechanic or different place. read more

Don't waste your time or money. Had my car dropped off so they could diagnose a brake issue. They said I needed a new battery for $200 when I just bought one this past summer. Then I was driving home and my passenger window wouldn't go up. I called them to ask what happened and he said it's standard for them to roll down the front two windows when diagnosing a car. I told him that the window is not going up and he said I could bring it in to get checked out for $80. He then in a rude almost angry tone said that's all he could do and then tried to say that I should have said the window didn't work and that they aren't responsible for fixing "preexisting conditions". My car didn't have a preexisting window issue. I was just trying to get my brakes checked. Unless you plan on paying for things you don't need or having them break something for you to fix out of pocket, I don't recommend this Kyle location. read more

I had a great experience with this location! I had my truck towed overnight, and they started working first thing in the morning. They gave me a detailed list of issues and price was reasonable. Big shout out to Tracy and John! I will be bringing my vehicle back when the inevitable time comes. read more

I left a review on Google that isn't showing up anymore, so I'm leaving my review here where I know it can't be deleted. ZERO STAR REVIEW I took my vehicle in on Monday (July 24, 2023) for what I thought would be an alignment. I get a call a couple of hours later and the employee (an older gentleman) on the phone told me my car was ready. He said it wasn't actually an alignment that was needed, but that they rotated my tires because it was the tires that was making my car pull. Okay, cool, I'll come get my car. I arrive about 20 min after I was called. When I get there, I pay and am waiting to receive my keys, only to find out that the employee working on my car LEFT THE SHOP TO GO HOME WITH MY PERSONAL KEYS IN HIS POCKET. The older gentleman employee said that this is actually the third time this other employee has done this. So now, not only do I have to WAIT for the employee to get back with MY keys, but now I'm afraid that he took himself on over to Lowes (which is right behind the store) to copy my keys. They have my address and now possibly a copy of my house keys and car keys. I am PETRIFIED, to say the least. Fast forward to today (three days later, 4pm Thurs July 27, 2023), I get back from being gone and notice that my back hubcaps are missing. I called the store again to ask if they were there and was told I would have to bring my vehicle in so they could look at it and verify. Okay fine, so I immediately go up to the store. When it's my turn in line, the employee went out and looked at my car, did a short walk around the shop and then got on the computer to look at my service history. He then proceeded to tell me that they did an alignment on the car and I said "no, they told me I didn't need an alignment and just switched the tires around" and he said "well I'm not showing any sign of that in the computer. I see here your vehicle was in a wreck recently?" and again I said "no, I've never been in a wreck" and he said "it says here there was a wreck involving a manhole" and I said "I went over a bump, I didn't get into a wreck" and he said "but you've had work done on the car recently?" and I said "I had my transmission replaced in November?" (Like what does this have to do with anything???) and he just blankly stared at me before telling me, again, that they didn't rotate my wheels therefore he can't help me and whomever told me that they rotated my wheels must have been mistaken with someone else's vehicle. Like, really? Would I have been treated this way if I was a man? Because the man in front of me in line got all smiles and pleasant conversation when he was being helped. ‍ Completely unprofessional service. Combative and condescending with customers. No apologies whatsoever for anything. Do better, Firestone. Update: This morning (July 28, 2023) I received a voicemail from the employee whom I interacted with yesterday. I am including a screenshot of this so-called "apology." While I can visually see the word apology in his text, all I'm reading is excuses for his inappropriate behavior and an actual confirmation of him admitting that he showed prejudice against me and was insinuating that I was a liar. I don't know if it's my green hair, my single-mom vibes, or my super dirty outdated minivan, but I didn't deserve to be treated that way, especially in front of other customers. And as far as blaming your staff for y'all's miscommunication, I didn't see you once confer with anyone else in the shop about my situation. So, I'll say it again: DO BETTER. Making excuses for you, your staff, your miscommunication, your unprofessionalism, your lack of empathy, your tone of voice, and the words you say to customers doesn't make up for treating another human being that way. read more

Firestone Complete Auto Care - The "apology" - Tires Near Me - Kyle, Texas

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Be careful they will 100 percent of the time say you have a bad battery to try and sell you one definitely a crock. Service was good besides the attempted scan. Can't say much on price other than they wanted like $500 for a battery when Autozone has them for $200 even though Autozone tested my battery and said there was nothing wrong with it. read more

I have been taking vehicles to Firestone for over 10 years. I use Lucas oil additive when I get my oil changes. I have never had a Firestone tell me no. Today I took in a vehicle for an oil change. I called ahead to make sure they weren't too busy, and they said that they were not. I went and when I dropped it off, they said it would be about an hour or an hour and a half. A little over 2 1/2 hours later a guy comes out to tell me that they're not going to put in the oil additive. Frustrated, I explained to him that every single Firestone I have ever been to has done it, he gets an attitude, tells me the conversation is beneath him, and tells me he's going to give me back my keys. So I waited for 2 1/2 hours just to be told to go screw myself. If this was a Firestone policy then every single Firestone I have ever been to in my life has completely disregarded this policy. I am not making this up, I am not lying to anyone. I completely understand now why this location has such a terrible rating and I would implore you to consider that before you go in. read more

Had an appointment to get my AC serviced and sat in here for an hour and they finally looked at my car right when I had to leave. We don't have all fuckin' day to wait for y'all, it wasn't even busy when I came in. They had 3 cars in the port. Take your lunch later or earlier, you're providing a service for folks who need to get back to work on weekdays. read more

Went in to get an inspection and was told my license plate bulbs needed to be replaced for it to pass. Told them sure, go ahead and do that. I waited over an hour for it, and paid $70 ish, which would've been fine, except when I went to look at the bulbs a couple days later I noticed they hadn't been replaced. I called to ask why, and they informed me that they "forgot" to replace the bulbs and to come back to fix them. I'm frustrated and disappointed - I've never had a good experience at maintenance shops and it's difficult to find one that is honest. read more

Appointment: oil change and tps light check at 8am. Arrival: Got there at 7:45am to help my daughter get checked in. Expectation: car in bay in first hour, completion in an hour or two. What I was told: 3-4 hours Luckily she was able to get a ride, plan was to wait in store. What actually happened: called at 1pm (5+ hours in) for an update - car would be next and ready in the next hour or so. Called again at 3pm (now 7 hours in) - again, car is next Finally get a call around 5:30pm the car was ready. Nearly 10 hours for an oil change and a tps reset. Common man.. the whole world is short handed but this is beyond ridiculous. I didn't expect a Jiffy Lube type turnaround but this is way excessive. Oh and then they tried to overcharge her by $100+ for work that wasn't done Would not recommend. read more

I made an appointment online for tire rotation and it was confirmed. After standing in line for 20 minutes to get waited on the the man at the counter rudely tells me there is no way I had an appointment when the techs do not arrive until 9. Why are they sending confirmation emails of appointment time no tech is even there? read more

Firestone Complete Auto Care - Tires Near Me - Kyle, Texas

This place has gone to shit, yes I said it!!! Did an online appt knowing that they could cancel it next day and I'm ok with that. I received a confirmation of my appt in the morning l, still said they could cancel since it was a y 1pm. Nothing so I head out only to find out the don't know who send the email and to tell me that they can get me today. Excuses were because they are under staff(non of my business) and they have a lot of cars still, again none of my business. Whoever runs this location is a total incompetent and needs to get a hold of reality or get fired. Pretty sure someone with experience is waiting eager to get a hold of this position. I don't waste people's time and I hate when they do it to me. Last time with Firestone is not even worth it no more. Which I could leave zero stars read more

Don was so helpful in a time of crisis after i blew a tire out. Don was very efficient and helpful. I had very swift service i recommend going talking to Don. He was such a nice man. read more

I called this location to try to get a quote on something I need worked on and the guy picked up the phone and said "I can't quote you I'm too busy to look that up and if you're concerned for your car then you can bring it in if you aren't that concerned then you don't have to bring it in" and then immediately hung up and didn't give me the chance to say anything back. He was very rude for no reason. read more

Do not take your car to this place. The mechanics there are incompetent. They worked on my car 2 weeks ago. I have taken the car back over there twice for them to fix it. They couldn't get it fixed the first time or the second time. I'm about to take it back over there for the same problem a third time tomorrow for the same problem. Will they get it right this time? Who knows? Stay clear of this place. The mechanics have no clue about fixing cars. read more

Ugh ...all the sudden had a flat while driving out of town for Christmas vacation. Filled up with air at a gas station and then drove here as fast as possible. Can't repair because screw on sidewall- great Don't have tire in stock to replace-great again. Soooooooooo the awesome staff, including Jason S, offered to put the spare on until we could get it fixed somewhere else tomorrow..it's Sunday and most tire places are closed. They also offered a free check of other tires and vehicle fluids but we declined because of time. Customer service above and beyond!!!! HIGHLY RECOMMEND! So they jumped us in line...would've been like 2 hour wait...holiday spirit..and quickly had us back on the road in well under an hour. I And NO CHARGE!!!! I love you all Firestone team! You saved our Christmas! Ho ho ho. :-) Also, brand new store. Super clean and comp coffee and water. Dog friendly too. Their phone number is 512-268-2030 read more

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Was so busy I was told an inspection would take a couple of hours so I want elsewhere. Glad their business is doing well but I couldn't wait that long. read more

Overpriced and terrible service. Mechanics are pretty good, though. I no longer go therw

Christian went above and beyond, extremely helpful. He was definitely pulling extra weight as they were short staffed but had a great attitude. read more

Scheduled an appt for an oil change and received confirmation for a specific time only to show up and be told I'll have to leave my vehicle and won't get it back for 7.5 hrs. That's not how appts work. Find somewhere else to get your vehicle serviced for sure. read more

I made an appointment online for 7am. I get even get a processing email and a confirmation email. I get there and the tech at the desk says they didn't confirm my order because the advisors aren't in till 9? The tech also states they sent me a message about the advisors but I never got a message. Like honestly this place sucks read more

Walked in, almost every employee In the shop area. I proceeded to wait another 30 mins with these workers looking at me crazy. It's liked they are shocked someone walked in. Now one of the guys "Jeff" buddy has walked in, and he smells like a fresh 6 pack of Miller lite. Screaming "JEFF" while proceeding to fart in the lobby. read more

Likely not going back here. Need a state inspection. Walked in because my normal place said it was about 40 minute wait and Firestone said it would be about 20 minutes. Okay fair enough. Got checked in, gave them my keys and Almost like clock work the manager came in to check on me tells Richard (the guy that was supposed to do the inspection) to take care of me next. Which btw Richard was asking the manager a question on just about everything he was doing... should've been my first red flag. They said they were short staffed. Okay, fair enough. Most of the world is right now. But that doesn't excuse two other people being seen before me for what should've been done in less than half an hour. The inspection usually takes 5-10 minutes and the guy said 20 minute wait. Like WTF?!? To the manager, thank you for being kind and checking on me. But please try to prioritize the quick jobs. Unfortunately, I will likely not return to this place. read more

So 48 hours has come and past as of 10/17. NO ONE. Has called me. I knew I couldn't trust this company. I called them and was told I had to wait another 48 hours. Why Firestone. Today oct 21 and no phone call. Firestone does not care about customers. I don't understand why it is so hard for companies to call customers back. I will never trust Firestone again. read more

Went in due to my steering wheel making a clicking noise. I was expecting to have to wait up to an hour before they could even take a look. Don said we could go take a look at it right away. He very kindly told me that I needed to take it to the dealership. I appreciate Don! I have also had my car worked on a few times at this shop for various reasons. Best Firestone that I've b read more

Go to the San Marcos location... trust me. Very poorly managed store. They answer the phone to put you on hold until you hang up (witnessed it) while waiting 17 minutes for someone to check me in so I could drop off my truck. I won't make this mistake again. read more

Long story short: Paid 800$ for all around rotors and brake pads to last 2 months. Don't wanna send the car back again because of the poor work. Used to go here all the time, you can expect long waits and only use is coming here for an inspection. Only thing they do good apparently. read more

Kyle, TX Don't waste your time!!!! Was told 2 hour time frame for a simple oil change. Wasn't happy but dropped car off. Came back two hours later to find my car in the same spot untouched. When in an found out after 2 hours....still cars in front of me. It's an oil change. They have 3 manager looking people standing around chatting in the bays. If I owned this place I would fire every one of them. This place is a joke. read more

I've had nothing but good experiences with this business until today. Over the weekend I requested an appointment for my state inspection and was called and informed that they are short handed and unable to do that for the date and time requested. No big deal, I get it (especially since I've had to do similar in my job) it's not that bad. I asked the man that called me about this what their hours are so I might be able to get it done this week. He informed me they are open to 7pm, so I asked if I headed straight there when I get off work at 5pm that I might be able to get it done. He said yes. Okay so my plan was I would stop by every day after work until I'm able to get it done. I show up between 5:30 and 5:45 and ask if they're able to do it, but the response I received was that they only do state inspections until 5 pm and they're also available on weekends. To which I informed them that I tried to do that and was told they couldn't do it because they were short handed. In the end the man asked the technicians if they could do 1 more and they said no(I'm guessing) and I ended up going to a small Local shop instead. If you do not have time to be mislead or misinformed as to whether or not they can do a small thing like your inspection, try elsewhere. read more

My mom brought her car in here for a brake check after they replaced her brakes and supposedly worked on her rotors 6 months ago. She was still within the timeframe for guaranteed work on the brakes and the brakes started squeaking and the brake pedal would shake when you were at high speeds and had to apply the brakes. She took the car in for a brake check after I had been driving it the previous weeks Because my commute takes me From South Austin to San Antonio. So the day before we took the car in I had driven it with no trouble besides the aforementioned issues all the way from South Austin to San Antonio and back. She took it in for the scheduled brake check on Tuesday of this week. 2 hours after she dropped it off they call her to tell her that her CV axle is broken and a couple of other things needed to be fixed in regards to that which amounted to almost $900 worth of repairs. So she called my fiance who is a mechanic to ask him how that would be possible for her axle to be broken and the car to be functioning properly. He told her that there should have been no reason for them to even know that any of that was happening if they were only checking the brakes. She called them back and told them what he said and they said that they could see it "spinning around in there". She called him back to tell him what they said and he said what most likely happened was that someone wasn't paying attention and took the bolt off of the center of the tire stripping the bolt and that now to cover their asses they were going to have to replace all of those parts they just ruined. So she calls them back and asks them if they did what my fiance mentioned they said no they hadn'tdone that. so she told them don't do anything to it, i'm coming to pick it up. So 2 and a 1/2 hours later she goes to pick up the car and when she gets there it is still up on the lift with all the tires off of it so she asked them why her car is still up on the lift and they tell her they want to show her what they're talking about she tells them she doesn't trust them anymore that they told her her car was ready and they need to put her tires back on and give her her car. When she gets in the car to drive it away which they did not even drive it to the front of the building for her they left it outside the bay it was making a God-awful noise and when she went to turn it made an even worse noise that was not there when she took it in. they then tell her when she asked them about this horrible noise it's now making that that's how she brought it to them. Again, I had driven that same vehicle the entire day prior with literally no trouble, and she drove it into them that morning with literally no trouble. Now they are trying to tell her that they are not going to make it right and that she will have to pay for the repairs and the car is not drivable. We are now looking into small claims court and other options because they are refusing to make right on what they have done to her car. read more

As a young woman, they try to take advantage by trying to up-sell you!! I went in to this shop due to the sound of my breaks grinding, I knew it was time for new front break pads. I take my car in and leave it; as they say it may take a couple hours. Which is no problem, it was a Saturday as expected. They call me and tell me a laundry list of things that apparently need done. This included 4 new rotors, break pads, calipers, fuel system cleaning, break fluid exchange, followed by this break system "warranty" totaling a whopping $1,200. I was completely dumbfounded that they tried to lay that on me, then trying to use the ol' safety scare. Something along the lines of, "Not to scare you, but your car could not stop at anytime and you could crash and die." Oh really now? I'm sorry but I must have had SUCKER written on my forehead that day for them to try to pass this on me. I started asking the guy a million questions about each item: "What's the thickness of the break pad?" "What's wrong with the calipers?" "Can you not just resurface the rotors?" He tried to give me reasons why I should just get this lifetime warranty package (which replaced everything) I made him elaborate on this warranty. I'd ask a question and he'd say, "hold on let me ask my manager". Excuse me? You're trying to sell me something when you don't even know what it covers? Didn't make sense to me why I should be paying for all new items on the car, when I only needed new front break pads and resurfaced front rotors. Not to mention my car is a 2013 with about 55k miles on it. $1,200 is the price of repairs for an older vehicle, not a 3 year old car. I let him know that was way too expensive, and he tried to tell me about the Firestone CC that I already have. THEN he asks me, "well do you know how much your credit limit is?" At this time I'm REALLY pissed off and he can hear it. Like I'm going to tell him how much $$ I have available so he can add more crap to this list. I told him at this point I'm not interested in paying $1,200; I only want what is needed fixed so please just resurface the front rotors and brake pads. He said, " I'm sorry we can't do that with your vehicle in it's current condition". Okay yeah, cause that makes sense. You just told me I'm most likely going to get in a car accident, so you're refusing service on the most important thing... the brakes?! So he said, "We'll just put your car back together and you can come get it". I arrive home from the shop and look down, they forget to put my hubcap back on!!! Are you serious?! Next day I made an appointment at the dealership because I figured if all these issues were real, it should be covered under the warranty. I have them run a brake system diagnosis, and they said all I needed were front break pads and resurfaced rotors! My total at the dealership = $216 vs Firestone $1,200 bill. Sorry Firestone, you just lost a customer!!!!!!! read more

absolutely the worst service ever. lazy incompetent ignorant employees. will never stop here again and I highly recommend avoiding this place. not one employee is driven or shows interest in their job. they all took lunch at the same time leaving a lobby full of customers to do nothing but sit and wait. been here for over 3-1/2 hours and it wasn't until we started showing our frustrations at them that they actually started to look at our tire. it doesn't take but 5 MAYBE 10 minutes to change a tire. this place is a joke and the staff is disgustingly lazy. read more

I pulled in here on Sunday 04/21 because my dash warning had gone off for the second time that day and I wanted someone to check the tire pressures on my car. I walked back to the garage area, where two guys were "working" and I asked if there was anyone who could check my tire pressure. I got some song and dance about how they had set "one" out for sustomers to use, along with the air pump but "it" got broken and they didn't have one. Let me get this straight...you're a Tire Center and you don't have the ability to check my tire pressure? These guys are clueless! I am not inclined to ever go to them for anything again. read more

Started with quoting me an hour or more wait to get me in as technicians are standing around... next he quotes me more than 2.5x the price I pay for oil changes at Walmart, next he tells me to replace the headlamp he would need to remove the whole entire front of my vehicle, which is a lie I just changed it myself by removing TWO SCREWS! They wanted $113 to change a headlamp bulb that actually took 3-5mins to replace after watching a YouTube video with no experience ever doing this... just there to take advantage of people, what a shame read more

Well don't come here expecting to get your vehicle inspection done. I called at 12:30 asking how long the wait was and the guy on the phone said if I came in at 1, he would have me out by 2. Okay. So I drive over, get there at 1 and the guy at the desk informs me the man who does them has just left for lunch. Cool. So I leave, go home, come back at 2:30. The guy then tells me it's an hour and a half wait when there are 2 people in the waiting area. He then advices me to go to another place down the road for faster service... Not impressed and not coming back. read more

They are slow!!!!! I got here at 9 when they opened. And all I needed was a oil change. They quoted me a time of...all day. Like really? They take in more cars than they can handle. They don't seem to try to work fast. They have 10 bays, 2 workers. Makes no sense. read more

Had a oil change and replaced some light bulbs last month at the store in kyle ,and put the charge on the* firestone c/c * today about 10 am I stopped by to pay the bill as i was writing the check the store clerk told me me.. we dont take checks only cash for bills.. , in amazment i asked then why does it say clearly on the bill *write checks to * ? ill pay by another c/c then i said i dont carry that much cash around EVER. no he replied we only take cash for bills ....... .. mmmm why would I be prepared to give him some money if it was,nt to pay of a bill ?,, puzzled ,confused , if i can send a check thou the mail why cant i pay by check in the store ? it this a delaying tactic so you dont pay of the total amount at one time( in cash) therefore allowing them to add on interest at a extremely high % rate using c/c and checks makes it more conveniant for customer to pay thier bills most people nowadays dont carry a lot of cash around . yet another store in this city where your c/c and checks are not excepted ( mitts barbecue ) being another customer care and service depends on the store making it as easy as possible for the customer to pay for services rendered without the hustle of carrying currency around . there are plenty of auto service establishments in kyle that will do a oil chance at a competitive price and gladly take your check in payment, ill use one of them next time . full payment sent by check to the address on receipt today in plenty of time before the due date cost to me a postage stamp cost to firestone 3 stars and a customer store removed from SERVICES read more

Firestone in Kyle gave us the status on our vehicle in a timely manner when we told them we needed to know ASAP. Jeff and Don coordinated with one another from one day to the next. They made the repair quickly. Great job. read more

Kyle, TX. Don't waste your time!!!! After sitting in lobby waiting for someone to acknowledge I was even there forever I was told it would be a 2 hour wait for a simple oil change. Irritated, but left my car. 2 hours later I come back and my car hasn't moved. Then I'm told there are still cars in front of me. Update....almost 3 hours...car still hasn't been touched. 3 "manager" looking people joking around in bays since I got here. Haven't seen them touch a thing other than the occasional phone call. Every single one of them would be fired if they had real leadership. read more