Jay and Paul are a ripoff and scam they both are into it. If I haven't went there they would have ripoff my father in law . My father in law told Paul not to touch the caliper they broke the caliper . Paul said and insisted he knows what he is doing even though my father in law told him not to touch it. Paul insisted it needs to be change and he won't brake it . But Paul did not listen to the customer. I bought this this to Paul . Paul showed me the caliper its rusty I saw it I ask him politely my father in law told you not to touch it why you still touch it I ask him politely if a customers says no it means no don't touch . Paul insisted it needs to be change because it's rusty I told him again I don't care its rusty or anything politely I again if a customer says no no means no don't touch . Leave it alone . Paul again issisted it needs to be change because its rusty . Paul was just getting on my nerve he wanted me to repeat my self to him . It made me upset I told him the same thing . He finally told me they won't charge for the caliper they broke. So I told them why would you charge us for a caliper you guys broke Paul was caught red handed if Paul just listen to the customer no means no. This was a set up they destroyed my caliper so my father would have no choice to get out of there and be locked to there service . What ripoff i ask Paul where is the estimate paper how much cost paper is at? So we know how much we going to pay ? To my surprised Paul did by give my father in law a copy of the estimate and we don't know how much for everything . I ask Paul again what kinda Bussiness you running here? Paul ask me why I'am there I'm not to be involved I told Paul I am paying for the sevices I am paying for it don't tell me to leave . I ask him again what kinda Bussiness you guys are running here I told Paul before you do work on any car you give estimate or reciept to the customer black and white no verbal words put it in papers and show it to the customer and let him have a copy Infront of me Paul was typing in the estimates but Paul started work already on the car . I ask Paul I want to speak to the manager jay . Paul did not want to call him Paul told me to look for the manager. I went inside I ask politely if I can speak to the manager the person I ask was jay the manager already jay the manager know what's going on he can see us in the garage anyway I told jay the manager about everything . He went in and went back to me and he said we don't have to worry about anything they won't charge us for the caliper i told jay manager if a customer says no mean no it means no . Jay the manager is saying what I'm worrying about we did not pay the caliper they paid for it . Like I said again to Paul and to Jay again if a customers says no don't touch it don't touch I don't care about there caliper leave the car alone and let my father go and find another place . Again jay manager say the same thing we gave you a free caliper again I told Jay manager my father in law told you guys no means no don't touch means don't touch . Finally Jay manager we might had language barrier he doesn't want to go there he said he's going to call the cops on me I need to leave the premises I told call the cops claiming I'm to laud at first you Jay is yelling . I told Jay I'm paying for the repairs don't you send me out of here Jay yelling Your calipers are free why are you complaining . I did not talk to him no more because. Il bring this matter to there regional manager both Jay and Paul where covering up there rippoff scam . They where caught . My father in law came there in good term to get his brakes fix . Not to break it Paul could have told him there's no other way we can do it and we need to break it in order for us to fix it . Give my father in law a estimate black and white paper so he knows what he is paying for and be worried free and knows what's going on and have the money to pay for it . If my father in law says don't touch it pls don't and let him go and let him get a second opinion just leave the car alone .i feel bad for Paul and Jay there within age guys if you want respect you'll have to earn it not fool people . After they finish my fathers in law car just for clippers two rears it took them the whole day for them to finish it I know they did that on purpose anyway it's ok I would not recommend people to go to Firestone Because people like this works there or any Firestone .after they finish my father in law car they messed up the hand brake and and did not do a bleeding of the brakes which I paid for my father in law car I told him there's nothin we can do I told him not to go places like that again lesson learn . This is not the right way to run a Bussiness read more

Definitely not woman friendly... Went there with a very simple fix I needed my lower left control on my axle replaced my struts and the sway bar on the driver side. Drove my car in there just fine left it there for about a week throughout this week I was in constant communication with Will Chapman and Thomas Ramos when I gave them the go-ahead to do the work I get a call the very next day them telling me my car doesn't start, let me remind you that I brought it in for my tire I was basically at these men's Mercy because I just came here from out of state, my car has out of state license plates, at that point in time they had told me that my car hasn't started all week that it's been there and they've been pushing it in and out of the garage all week my question to them was why did anybody contact me and let me know my car didn't start? The Manager Paulus Mardechia brushed my question off and told me let's stop beating a dead horse because They didn't have any answer for me they said no one knew I said someone had know it took two people to push the car in and out and you were doing this all week. so I let them fix my starter because I felt like I didn't have any choice. When I went to pick up my car it didn't start they had to come out and jump my car for it to start I then asked for the original starter and I brought it over to O'Reilly's to have it tested they ran a bench test three different times in the starter pass all 3 times! I then had them test my battery in my battery passed. I went back to Firestone and they refuse to take any accountability for this I am very upset and I do plan to file a complaint not only with their corporate office but the better Business bureau I feel like I was totally mistreated at the Firestone on Babcock they lied to me and when I called and told them it was okay to do the work at that point in time they should have told me that my starter didn't work but instead they decided to do all the work that I approved and then turn around and tell me the starter didn't work which in fact there is nothing wrong with my original starter says the bench test I feel I'm owed a full refund for all the work that was put in on my starter the part and the labor read more

The Manager Mister Jay King is the best. I don´t have a car so I can´t talk about that. But I can talk about Mister Jay King as a person, he "saved" my life. I went to go tubing with some friends and before I knew it, I lost my backpack in the river. I couldn´t find it but for my luck Jay King found it! And he was smart, to not giving it to anyone. He keeped it to himself, went home and long story short: he contacted me. Told me everything and at the end, I got my backpack with phone and a lot of cash back. What a polite and honest man! I can just imagine how good his store has to be! He really helped me a lot, when I needed help. read more

Not the cheapest in town, nor the most expensive. But I can tell you the owner is honest and a straight shooter. Anyway, upon arrival, I was apprehensive about the large number of vehicles to be repaired. 2 days later, my truck was done, they even cleaned my dirty windows! So, if you want an experience where you are treated with courtesy, respect, honesty, integrity, then go here. The owner also has decades and decades of experience, and it shows. I tip my hat to you sir. read more

I left my driveway in a rush to an appointment at the VA hospital. Suddenly I her a thumping noises, and I new it was my tire. I managed to get to Firestone and told them my situation. In no time at all, they pointed out a good sized object stuck in my tire. I came back after my appointment and they good me all fixed up in no time at all. Thanks again guys! read more

The staff have always done exceptional work whenever I have needed work done. Always goes above and beyond what we expected. Great customer service. I will always goes to them for our body work needed. Wonderful job done on our kia stinger. I am super pleased!!! Great prices and warranties read more

Great customer service. I will always goes to them for our body work needed. Been living in SA just over 4 years and have had a few services done by this shop and have always been treated fairly, honestly and with respect. read more

Planning a big trip to California and needed my vehicle ready. 2 parts replaced and out the door in under an hour. I'm thrilled, very good pricing too. I'll be back and refer friends. Thank you jay and all your techs! read more

Thank the Lord y'all were open on Sunday. Thank you for being friendly fast and patching my tire within the 45minute time period you gave me. 100% happy you got me all fixed up. read more