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    Firestone Complete Auto Care

    3.6 (214 reviews)
    Open 8:00 am - 5:00 pm

    Services - Firestone Complete Auto Care

    Auto battery and fluid recycling

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    Jesaiahs M.

    Worst alignment I have ever had. My steering wheel was off a bit to the left, but now it's nearly at an angle to the right. So now I have to drive around swerving to the left and constantly moving the steering wheel to the right. The technician stated they would need to take apart the whole vehicle to fix it and they don't do that there. They should not have to take apart the car to fix an over adjusted alignment. [[HIGHLIGHT]]Customer service was great, but the service itself was awful.[[ENDHIGHLIGHT]] The vehicle was driving much better before the alignment.

    What Firestone quoted me and expect me to pay.
    Christian T.

    Long story short. I went into Firestone for a $550 transmission oil change and differential fluid change. Exactly TWO days later, my transmission broke down on the highway, I towed it back to Firestone, and they told me that they're not liable for the $12,250 transmission replacement. It's cute that they have a Better Business Bureau award in their waiting room because the Better Business Bureau (BBB), Corporate Office, and Bureau of Automotive Repair(BAR) are exactly who I reported all of this to. Also, they will NOT release their warranty/insurance information. 0/10 recommend their services.

    Bay M.

    Of course, something happens to my tires on Labor Day. Scrambling to find a tire repair shop that was open today was an adventure. I am so glad I stumbled upon this location... which was conveniently located a hop & skip away from where I worked. I called and the lady told me they were swamped today & there was no guarantee they could fit me in but I could try. I did anyways. Anna, the service specialist, was beyond helpful. She assessed the tire & said that it was repairable. She was able to squeeze me in today. I didn't mind the wait since they already took a lot of weight and worry off my shoulders by fitting me in their schedule. They were able to patch up my tire & I was extremely happy about that. Small waiting area complete with TV & coffee machine. Great customer service. Very reasonable pricing. Highly recommend.

    And I left

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    Review Insights

    12 years ago

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    3 years ago

    John and George were kind and able to get me in last minute for a flat tire. Quality service

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    7 years ago

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    Bridgestone S.

    Thanks for coming in, Yev!^Kristyn

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    7 years ago

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    9 years ago

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    5 years ago

    Place sets the bar on customer satisfaction, service, and repairs. Couldn't find a better place if I tried.

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    Page 2 of 6

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    I left my car with them and they swapped out the tires and had my rims repaired by Erick at Wheel Repair Specialist.

    Mentioned in 18 reviews

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    Orange Empire Auto Repair

    Orange Empire Auto Repair

    4.9
    (189 reviews)

    This place is a gem. I just moved to the area and stressing out to find a good mechnaic. With a lot…read moreof stress and burn out, I found Orange Empire. Gino, great guy at the front desk is the first great sign. He says Jose is one of the nicest people ever, couldn't agree more. Definitely helped me out while I was going through a lot. I made the EASIEST mistake known to cars, and they could of easily overcharged me, but didn't. And honestly for that, I am so grateful. I didn't make the best first impression, but they did. Think I found my new mechanic. If vou liked what vou read and need to get your car fixed, come to Orange Empire Auto!

    Was looking for a highly rated auto shop near my job to get a quick oil change before work starts…read moreand was not disappointed. My request went through the Yelp Project page first and Jose was very fast with his response. He told me I could come in on a Friday morning as a walk in. Gino who took care of my intake was very friendly and made me feel welcome. They also had a comfy waiting area stocked with complimentary coffee and snacks, but I didn't need to wait long because I was out of there within an hour, oil changed and tires rotated. Their prices are fair and they accept both credit card and cash/Zelle (if you want to avoid the 3% credit card surcharge). During the oil change they also noted some things that will need repair, but weren't pushy with their recommendations. For that I am very appreciative, and will most definitely come back for their continued services.

    Becker Tire & Service Center

    Becker Tire & Service Center

    4.8
    (363 reviews)

    This is for Stress-Free Auto Care, (formerly Becker). I…read moreneeded an oil change and quick inspection of my tires for rotation if needed. As a previous customer of the business location, I tried Stress-Free and I was impressed. They sent me a link to the inspection, all questions answered via mobile, perfect for my busy schedule. I dropped my car off expecting it to be 2 or more hours, but they were finished in just over 45 minutes. The price was cheaper than the dealership, so I will be back! Very polite service manager.

    I took my vehicle to Becker Tire now Stress Free Auto Care expecting routine, professional service…read more Instead, I experienced carelessness that led to serious damage and a complete refusal to take responsibility. I dropped my truck off on Saturday, March 14th at 9:00 AM. Around 2:30 PM, I received a call that the four tires I requested to have replaced was ready for pick up. After paying $1,061.57 for the tires and labor, I drove off the lot only for my truck to begin violently shaking, forcing me to pull over immediately. I contacted my husband, who came to assist, but the truck was undrivable. I returned to Stress Free Auto Care and explained the situation. At that point, my husband was already waiting for a tow truck. Instead of addressing the issue, we were told they were closing and would not inspect the vehicle until Monday. I could hear the mechanic complaining that he was tired and didn't want to wait around when the manager went to speak to him. I specifically asked if anyone actually drove my truck to test it and was told no they did not road test it. Obviously. Due to the poor customer service and urgency of the situation, we had the truck towed to Toyota of Orange. After inspection, we were informed that the lug nuts had been grossly over-tightened, three were broken and one was missing entirely. This was not a minor mistake; it caused significant damage to the wheel components and created a serious safety hazard. Proper torque is a basic standard that any competent shop should follow, yet it was clearly ignored. No one from Stress Free Auto Care contacted us at any point the following week. After Toyota kept the truck for a week and a half, we were left with a repair bill of $3,332.03. My husband sent a certified letter to Stress Free Auto Care, including documentation of the damages and requesting reimbursement. The manager eventually responded, offering to reimburse only the cost of the tires without acknowledging the additional damages or expenses incurred. As a result, we have filed a lawsuit to recover our losses. I strongly caution anyone to use Stress Free and to choose a business that values safety, accountability, and professional standards.

    Orange Independent Auto Repair

    Orange Independent Auto Repair

    4.7
    (45 reviews)

    My car wouldn't start because the battery was drained, so I had it towed to a shop that advertised…read moreelectrical repair. After explaining the issue, I was told they would diagnose the problem and call me with their findings. A few hours later, I called for an update and was told they had found a parasitic battery drain and needed to run additional tests. Later that day, they called back and said the problem was simply a faulty battery and that replacing it would solve the issue. I approved the repair, which ended up costing about $430 for the battery. After picking up the car, I immediately noticed that some of the electronics were not working correctly and it still felt like the battery was being drained. Because the original diagnosis didn't seem to match the symptoms, I took the vehicle to Al's Electric Repair in Anaheim, a shop that had successfully fixed an electrical issue on another vehicle of mine. Al's quickly identified a parasitic drain caused by a camera installed inside the cabin. Once they repaired the drain, the electrical issues disappeared and the car has been running properly ever since. What concerns me is that the first shop initially told me they had found a parasitic drain, but later concluded that the battery was the only problem. Whether the battery needed replacement or not, the actual drain remained and was causing the issues I brought the car in for. Based on my experience, Al's Electric Repair accurately diagnosed and repaired the problem, and they have now successfully resolved electrical issues on two of my vehicles.

    Got the Power Steering line leak stopped! Joe and his team are friendly and super honest and is…read morevery upfront about the costs.

    J's Mobile Mechanic

    J's Mobile Mechanic

    4.2
    (75 reviews)

    Jesse is the reason my cat is alive…read more Last weekend, during the Garden Grove toxic chemical evacuation, my tuxedo cat decided that the undercarriage of my cousin's Tesla Model Y was a great hiding spot. It was not. He was wedged in there for 12 hours with no food, no water, and zero litter box access. He was absolutely losing it. I ran through every option. Fire department? Busy with the actual chemical explosion rattling all of OC, fair. Animal control? Ghosted me. My cousin, currently out of the country, tried Tesla Roadside Assistance through the app. Tesla's answer: their technicians are not trained to rescue animals. Noted, but deeply unhelpful in the moment. Two other mechanics passed too. Jesse was my third Yelp attempt and my last real option. He showed up within two hours, no fuss, and got straight to work. He tried everything - the frunk, underneath, removing the right wheel - methodically working different angles for an hour and a half because my cat had chosen the most inconvenient possible position to be chonky in. Jesse stayed patient the entire time and got him out safely. My cat is home. He is fine. He is completely unbothered, as cats are. Jesse showed up when nobody else could. That is not something I will forget. Oh, and his prices are insanely reasonable. If you need a mechanic who will actually show up and problem-solve, Jesse is your guy.

    I paid Jesse $120 toward motorcycle service, and apparently accepting payment was the only part of…read morethe job he was interested in completing. I had ordered a part and was waiting for it to arrive, so about a month passed. During that entire time, Jesse never contacted me to ask whether the part had arrived or to follow up on the work I had already paid him to do. I eventually had to reach out to him myself. Over the following three weeks, I sent multiple text messages and called several times, all of which were ignored. After getting nowhere, I called from a different number--and suddenly Jesse answered. His excuse was that he had been "busy." I asked him to send me my money back and he hung up and blocked my number. In total, nearly two months passed after he took my money with no communication, no follow-up, and no attempt to complete the service. Being busy may explain a delayed response. It does not explain ignoring a paying customer for over two months while continuing to keep their money. That is not poor time management; it is poor business practice. There was an $80 diagnostic fee, so technically I am only out $40. Financially, it is not a huge loss. Professionally, however, it says everything I need to know about this business. A reputable business does not take payment, fail to complete the agreed-upon service, ignore every attempt at communication, and then offer excuses only after being reached from a number it does not recognize. The motorcycle needed a diagnosis, but the bigger problem turned out to be the business itself: unreliable, unresponsive, and completely lacking in accountability. I would not trust Jesse with my motorcycle again, and I certainly would not recommend paying him anything upfront.

    A&J's Auto Garage

    A&J's Auto Garage

    5.0
    (55 reviews)

    It's rare to find kind people who truly care about clients in this industry. It's surprising to…read morecome across people like Arnold and Arnaulfo. Their prices are the most fair in the area, but the quality, the skill, the knowledge that were provided was TOP NOTCH. Very honest and knows alot about cars. They deserve your business and referrals. I called them and they were able to squeeze us in after I told him we had an urgent case and needed their help. He found more issues that other shops probably wouldnt have caught. Auto scientists with MAD SKILLS. Arnold educated and guided me and we were able to make the best and right decision on the vehicle. Thanks man!

    TRUSTWORTHY. Highly skilled. Knowledgeable. Kind. That's exactly how I would describe Arnold and…read morehis father. If you need a pre-purchase inspection or any auto repair, whether it be european, american, japanese made, etc, and EVs, take your car here and don't think twice. We reached out to Arnold for a pre-purchase inspection. While six other places quoted us $250-$350 for a "comprehensive" inspection, we paid Arnold $100, which was a STEAL for what he did, even more than what the others promised. He spent at least two hours thoroughly checking the vehicle, test driving it and walking us through every detail so we truly understood its condition. We were looking at buying an Audi Q4 e-tron that had a damage report. A reputable dealership told us it was "minor" and offered to take it to the mechanic for our peace of mind. After browsing Yelp and reading the amazing reviews, we decided to come here instead and I'm so glad we did. I had already done my due diligence and familiarized myself with the vehicle and potential issues. I asked Arnold very specific, technical questions that I already knew the answers to. He answered every single one with clarity and confidence and everything I was expecting to hear. My husband stayed the entire time, and Arnold patiently explained everything while inspecting the car. You can tell he was that kid that made the auto shop his playground growing up. He's passionate, meticulous, and GENUINELY cares. What impressed me most is that Arnold will never pressure you. He won't tell you "don't buy it," but he will clearly explain what could go wrong and what it might cost to fix. When I pressed him for his honest opinion, he said he personally wouldn't buy it at the listed price but if we negotiated it lower, then it might be worth considering. That level of honesty is RARE. They are your small local auto shop but I would choose them over any flashy, grandiose service center any day. Their integrity and transparency make them stand out. Thank you so much, Arnold and your dad, for the amazing service. We ended up just buying a Tesla!

    Firestone Complete Auto Care - autorepair - Updated August 2026

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