First Texas Honda is excellent every time. i have been doing business with them for over 22 years. You get the same personal attention and care as you would get 20-30 years ago. I have had a couple of service representatives and I consider them to be personal friends. They care about me and my family. I love my Honda And the ones before. I gave my My daughter my 2001Accord in 2009 and she drove through college and first years working. It had 123k miles and was still an excellent car when she sold it. I don't think there is another dealership run as well as First Texas Honda. You can't go wrong with them. You will feel like part of their family. read more

Superb service handling !! Chris Sutton, the service advisor as well as the front end personnel at service answered all my questions and took care of of my issues very efficiently. I highly recommend First Texas Service. read more

I'm writing this 8 months after my purchase. I went in originally to buy out my 14 civic from it's lease. I was adamant that I did not want a new car, I wanted my old car. I moved from another state and property taxes were due on the vehicle. I was told by the sales manager that if I leased a new vehicle, that tax would be taken care of...that i would simply turn in my 14 and get a 17. Ok. Let me think about it. Sure, I hate the DMV and I have a good paying job, why not? Also, I was told by my sales guy that while the car was under Honda's name, I wouldn't have to pay the toll. Both of these things are lies. A few months after I bought the car, I got a bill from TXtag saying I owed about $60. When I contacted my sales agent, he was confused. Fine, I will pay it off. Probably won't go to that guy again. BUT THEN, I received a letter from Honda this week saying I owe back-taxes on my 14 - THE EXACT THING THAT I WAS TOLD I WOULDN'T HAVE TO PAY IF I LEASED A NEW CAR!! Both of these cannot be a misunderstanding on my end. (Plus, Honda Financial Services was horrible to get on the line and was rude when I did. It's a separate company, but still burns me.) I expect this type of sales tactic from Joe's auto world - but not First Texas. I am floored that these lies were perpetrated. I will never lease from them again. In fact, I'm looking at getting out of this car asap. It took 8 months to realize how horrible this dealership is! read more

The service was adequate, but other customers (secret shoppers) called Susan fat. The complimentary drinks and food helped kill time. This place charged 50$ less for an Oil & Air Filter change. Great place. Note: Susan is not fat read more

First Texas Honda - Car- - Auto Repair Near Me - Austin, Texas

I had been talking on their chat line to get a Ridgeline. Everybody I talked to said they had the Ridgeline I wanted in stock. I made an appointment to go get it, I asked them to contact me if the vehicle sold as I would be driving 200 miles to get there. They called me when I was 50 miles away and an hour before my appointment to tell me they didn't have it. I asked the salesman when it sold. He said he didn't know as they have a thousand vehicles and couldn't keep track of them. 24 hours later it is still showing on their web sight, so I am wondering if they even had it in stock when I was chatting with them read more

I bought a Honda Civic here in 2007 and the buying process wasn't bad, but did take several hours. I shopped here again for a Honda Fit a few weeks ago, and it was a bit of a hassle. The Honda Fits aren't in production right now and the dealerships only have the cars they currently have on the lot - they can't order any more, and when the Fits do go back into production the dealership can't guarantee that if you order a car, you can get the color and model you wanted. It took a few visits before anyone told me this, which was a little frustrating. I'll still be back for service on the Honda I bought at another dealership. The salespeople were generally nice and up front, but it took asking a LOT of questions. All I wanted was to buy a car! I did have a good experience with Isaac Olivarez. Overall, pricing was fair, but I haven't gone through the full process here since 2007 and I understand they've changed their business model since then. read more

I bought a 2012 Toyota Tacoma from First Texas Honda in Sep 2017. My overall experience at the dealershp was better than expected. I had never purchased car at a dealership before (always through craigslist before) but was looking for a little higher value truck than I felt comfortable buying from an individual. I emailed the dealership with my interest and went back and forth on price before going in. They didn't negotiate much but had a pretty fair price to start with. By the time I went into the dealership we had already agreed on a price and I was eager to get in and out quickly. My sales rep was Aaron and he was great, very personable and not pushy. The back room paperwork guy (I can't remember his name) was less personable but still not overly aggressive. As I was signing the "AS IS - NO WARRANTY" form I asked if this meant that if the truck broke down tomorrow they would have no obligation to do anything. In a very rehearsed way he effectively told me 'Yes, but First Honda is a reputable business and will do what they can to make it right.' I walked out with a truck I was very happy with. About a week later this tag line was put to the test when the truck wouldn't start in my driveway one morning due to a dead battery. I frustratingly jumped the battery and took it to a Toyota dealership where they charged my ~$100 for a partially warranted replacement. I let First Honda know about this through an email survey. To my surprise, the next day I got a call from a Honda rep apologizing for my trouble and offering to refund me the cost of the battery. Sure enough, I got a check in the mail about a week later. I really appreciated this kind of followup, and 5 months later am still very happy with the truck. read more

Bobby Mills and Scott Bailey have both done an excellent job assisting me with my vehicle's needs. They were both personable and detailed. Occasionally, vehicle service technicians are curt and refuse to entertain clarifying questions from outsiders with limited maintenance knowledge - offering auto industry jargon and disdain. Bobby and Scott are not that way. They treat every inquiry with respect and are willing to explain suggested service options in layman's terms. read more

Summary: My wife went to get an oil change, put a minimal amount of trust in service advisers, was simply taken advantage of. We bought a new car from First Texas Honda which was the process was fine. Included in that purchase we bought 10 oil changes at a slightly discounted price. Fast forward to last month, my wife goes in to get the PREPAID oil change and tire rotation. She leaves with a $500 bill. Here's the breakdown: - $100 was for the oil changes they did not give credit for. (After repeatedly reminding them and with two kids in tow, they apparently can't perform a simple task) - $100 was for replacing air filters; it was time according to Honda, bit inflated but ok. (Here's where they show that their business model is to screw you..) - $165 for a brake fluid exchange. Honda puts this service at 45k miles, our car is at 20k miles... The repair sheet they showed me when I went in recommends at 20k miles. Why? Reason given: Austin is more humid... So now I've looked up Austin humidity compared to US average and it's below average. I also looked up Japan (Honda HQ) and it's above Austin's average. So we're now on track to change our brake fluid at double the rate Honda recommends... (Gets worse) - $87 for a "Engine Protexion Service." Apparently a brand new car needs something that I can't find any literature online supporting. They mentioned it was completely optional, which I'm highly certain it wasn't presented to my wife that way... (Lastly) - $40 as a miscellaneous charge not explained in any way. My only conclusion is that the way they make money is by taking advantage of you. For a family with two kids under 3, getting to the dealership is an ordeal. We can't deal with the service advisers also being an ordeal, actively working against you. Two stars because they have done the repairs well. There is just no trust beyond that and it's disappointing as we were hoping to find a good partner. read more

Cody Penna was very attentive and gave me appropriate suggestions of things to be fixed and very friendly and professional.

Been going to First Texas Honda for years to have my older Honda Fit serviced (oil changes, etc.). Always been happy with the turnaround time and customer service until recently. The last time I tried to bring my vehicle in to drop off, I was told there would be a two day wait until they could look at my car whether or not I made an appointment. I'm a little baffled at how they're scheduling service -- why not have customers drop off vehicles the day you can look at them? I was willing to leave my car and use a loaner car in the interim per their suggestion but that quickly became its own nightmare. The entire experience just screamed mismanagement and a complete disregard for making customer service a priority. I get that this industry can be a high stress environment but treat your customers with kindness and respect. In the end, I took my car to another dealership (Howdy Honda) where they were able to look at and service my car within 2 hours of me dropping it off. They also were able to squeeze in an appraisal so I could trade in my vehicle for a new one. Everyone who works at Howdy Honda is lovely -- highly recommend them instead! read more

I enjoyed my experience so much that I am writing my THIRD review on Greg Powell. I can't tell you enough how wonderful he was to work with. He was very honest about my negative equity, he was kind, and eased my anxiety with his humor. He is the reason why I will always stick with Honda. He has earned my trust and my business for as long as I live here. I really honestly and truly recommend First Texas Honda AND specifically Greg Powell to get your cars from. You will not be disappointed! read more

First Texas Honda - Auto Repair Near Me - Austin, Texas

I leased my Honda Fit with these folks 3 years ago, and had a great experience. I was planning on renewing my lease with them again, but I changed my mind after I witnessed the following today at the dealership: -Receptionist was not wearing a mask until she saw me come in through the showroom. She's the only staff member who comes into contact with everyone who enters, so shouldn't she be protected at all times? -Behind here were 4-5 employees circled closely, not practicing social distancing and about half were not wearing a mask. -Two employees playing pingpong in the show room were not wearing masks -At least one employee in the Service Center not wearing a mask -More employees walking around next to each other not wearing masks nor social distancing I will say props to the Service Center folks, where everyone looked protected. Sorry Alex H, I should have mentioned that during my complaint. I called and complained but I don't think it is going anywhere so I'm posting my review here in case there are other families out there with immunosuppressed family members. I was going to test drive tomorrow but cancelled because ya'll, we're in a pandemic and it seems First Texas Honda doesn't value the health of its customers or employees. At least pretend to abide by CDC recommendations while out on the public floor... read more

I purchased my car from First Texas Honda in December 2015 for $17K. Fast forward to August 2017 when I get my car appraised at a different dealership it's worth $6K. My car did not depreciate $11,000 in 2 years, it was never worth the $17K. It was clear at the time of purchase that I was not a car person as I was turning in a lease and purchasing my first car. Though I did my best to research and learn about what was best for me, inevitably it feels I was duped. The sales guy did a hard sell on this vehicle and got me to want to purchase it. We discussed that the car had been in an accident, however, the structural damage listed on the carfax was not highlighted. I saw the carfax, but clearly did not know this was a red flag. This makes the car worth virtually nothing, although it actually is structurally fine. I've had it checked by ASE Master Technicians and Frame Specialists, not from First Texas Honda. Buys Beware: They will not explicitly tell you ramifications of items listed on the carfax. Therefore if you don't know what's harmful in the listing you will be sold a lemon. Its disappointing to know that even at a nice dealership like First Texas Honda, you can't trust the people to decently be honest with you. It's too late for me to recoup anything, but I want others to know about my experience. read more

Took my vehicle in for a new key fob/clicker last month, and they tacked on an extra fee for "shop supplies". When I asked what it's for, they said it helps pay license fees for the software they use to program the clicker. Nice try, but no. They've probably paid for that software many times over by now. How many other customers have paid the fee without question? This was originally a 1-star review, but at least they listened to reason. Just be forewarned, they'll try to nickel and dime you. read more

Omg just stopped by on accident to charge my phone! Outstanding customer service, polite employees, Complimentary snack bar, clean restrooms, vibrant colors/ layout! kids play room, my son doesn't even want to leave!!!! Xbox, kid friendly movies... I mean I can go on and on!!! I'm not even here to purchase a car I just came to charge my phone! read more

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First Texas Honda is the nicest Honda I've ever been at. Their customer service is top notch. From the moment you drive in you're greeted and helped with whatever you need. Also, the free cafe and snacks is SUCH a plus. Enjoy a free coffee, drink and light snack while you wait. They also had a charging station which was super helpful while I waited. This is definitely the spot to come to when anything is wrong with your Honda. read more

DO NOT GET YOUR CAR SERVICE HERE!! They overfilled my tires with too much air and not the recommended air pressure. I marked my tires and got car rotation. After I received my car back, I checked my tires n none of my tires were rotated because the markings were at the same spot. I point this out to the manager and he didnt care n waked away when i confronted him. I would not recommended this place. This place doesnt provide good service and a bunch of liars. I had my transmission oil change here and apparently the other honda place told me my oil wasnt changed at all. These people are fraudulant!! read more

If you're looking for an awesome car salesman, Jared and First Texas Honda is your guy. As a young woman, going to a car dealership by yourself can be stressful, irritating and discouraging. I really wanted to do this by myself and Jared made my experience as smooth as possible. He was straight up with me the whole time, he took the time to make sure I understood my options and wasn't feeling pressured or uncomfortable at any point. I really appreciate him and I will refer him to anyone looking for a car! Also, the coffee bar helps. read more

I completed and submitted a reservation form for a new car with First Texas Honda at 7:30 pm on Thursday (and it was acknowledged by the sales person) for an "in production" vehicle scheduled to arrive in about six weeks, and was sent a link for a required $1000 deposit for the car along with the other forms. The deposit form did not include specifics such as the trim level or color of the vehicle I was ordering, and I expressed concern (in writing to the sales person) about submitting a "non-refundable" deposit without the details being spelled out on the form so as to avoid any potential "problems or misunderstandings". I was assured, in writing, that the payment link was tied to the specific vehicle I was reserving so I went ahead with the deposit the next morning (Friday) at 9:50 and it went through with no problem (the dealership opens at 9:00). Two hours later, they contacted me to say that vehicle was no longer available as someone else had submitted a deposit for the car before they received my deposit BUT they did have another one of a different trim level available. No, that wasn't what I signed up for. Why did the deposit link work if it was tied to that specific vehicle, if someone else had already put a deposit on it? And, don't the sales staff talk to each other?? Look, I had been in close contact with them for several days running, I'm a well qualified buyer with an approved loan application with them, had completed the reservation form, and was fully committed to buying the car. They knew that, and sold it out from under me. I feel like I have been mislead and baited and switched, and the whole experience with FTH has left a really bad taste in my mouth. After speaking with a sales manager, they initiated a deposit refund at my request. However, I would never consider buying a car from FTH again. What a total waste of hours of my time! Side note: I've since talked to a local Toyota dealer who says a reservation form (with no deposit) is all that is required for them to hold a vehicle. FTH needs to reevaluate their processes and policies and poor business practices. read more

Amazing customer service, venue and attention to detail. Highly recommend! First Honda Ive owned.

You go into the place and buy a 20k car Then you go and get the plates put on and 5 lazy ass salesmen give you the run around. This is the worst dealership in Texas. Buyers beware. Never ever buy a warranty from first tx honda. You will not get service of any kind read more

Dylan Payne is an amazing service advisor at First Texas Honda. Definitely recommend him. I needed regular multipoint inspection of my Honda Accord and oil change. He helped me out with it and walked me through any other issues with my car. Friendly and professional! read more

First off I just want to say buying my car here a year ago was a very pleasant experience and I'd for sure come back here to do that. In other ways though, there needs improvement: I love the fact that they have a cafe' for the wait here. Although the wait is 2 hours almost every time even for just an oil change. Also the girl who was running the cafe' (Renee') seemed like the most miserable person. Like I get it, i've worked at a coffee place before. But it's not THAT BAD... She seemed reluctant to take my order and she burned the milk and espresso in my first drink. I realize it's a free service for customers but you have to put some sort of effort into it. If your going to have a cafe for your customers, at least get someone who knows how to run it by themselves. The rest of the staff was very friendly and inviting! read more

Terrible place. Worst experience ever. I was looking for a new civic and ended up leaving due to an attempt to intimidate me int signing.

Not a great experience. We were greeted immediately when we entered the building. The salesperson gave a lot of conflicting information. "We can't keep this model on the lot" then "Oh we always have plenty of this model". Although we knew what we wanted before we arrived as we had done our research, the salesperson kept asking about other vehicles such as a sedan (we wanted an SUV). We sort of went on a test drive...meaning the salesperson drove and never gave an option for either one of us to drive. I had never experienced that before. The next day we found our perfect vehicle in Round Rock. read more

Zach Clark did an awesome job with my daughters Accord. He was very pleasant to work with. It was great that he Texted me a full video inspection of the car while I was waiting for the new key to be made. And they washed the car! Great job First Texas Honda! read more

The sales and service experiences were both good, but 1 star for the overall experience because I purchased extended warranties I requested to cancel and refund within a week after buying the car, and after 4 months of unreturned phone calls, emails, and even going in person and spending almost an HOUR with a finance manager, I STILL have not gotten my refund. I have repeatedly requested to speak to the general manager to get this issue resolved, both in person and on the phone, but they will not let me speak to anyone outside of the finance department where the issue is happening, so I keep getting more of the same incompetence and extremely poor customer service. Very shady business practices to not refund my money and it has wasted so much of my time following up over and over for what should have been a very quick and simple thing. I would not buy another vehicle from here. They have no interest in providing even a reasonably decent customer service experience. read more

I came here right after having a miserable experience at Charles Maund Toyota, where I had to deal with sleazy salesman trying to force me into a purchase. Flustered and frustrated, I went over to First Texas Honda to test drive a Honda Pilot, expecting more of the same Instead, I was treated to an honest and comforting experience. The salesman, Steve, was very forthright, kind and helpful. He showed me some great options, and he gave me fair prices on the particular models I was interested in. When I told him I needed time to think about it, he was completely understanding and simply gave me his business card and information about the car. It was the polar opposite of my experience at Charles Maund Toyota. I wanted to thank Steve, as well as the sales manager Bill for their exemplary service and poise. I will be recommending this place to friends and family. read more

EDIT: This 4-star review was an update to a lower-rated review I had written previously that was deleted by Yelp because it didn't represent first-hand experience. I assure you that any review I've ever written has been based on first-hand experience. I'm leaving this review rather than deleting it, but know that it is in response to a lower-rated review. You know those people who write negative reviews just to get free service or preferred treatment or whatever? I hate those people. And I didn't write a negative review in an effort to get some sort of benefit. We had finally washed our hands of Honda dealerships, and writing the review symbolized the finality of the relationship. However, today I received a call from Eric with First Texas Honda. Not only did he clarify a few things, he listened as I ranted about my frustrations with their dealership and my experiences. Regarding the diagnostic fee, I've either been told incorrectly or have been misunderstood when asking the question about rolling it in to the cost of the repair. It's an $89.95 fee that gets waived if you have your service performed there (like most other repair shops do and what I expected of the dealership as well). If you choose not to have the work done or choose to have it repaired elsewhere, you are responsible for paying this fee. As for the loaner/rental, there are circumstances that would provide a loaner and not a rental, such as repair work that costs over $300. This is an important detail and if that information had been provided to me when I called on Monday, they would have our car (and all our money for repair work) in the shop. Eric was responsive to my criticisms but I also provided positive feedback. As I mentioned in my previous review, First Texas Honda has been our preferred Honda dealership and our go-to repair shop for my husband's S2000 and my Fit, so they are obviously doing *some* things right to have repeatedly earned our business. I appreciated the phone call and opportunity to speak candidly about several issues, but also to fully understand the diagnostic fee and loaner/rental situation. read more

We just purchased a car this past weekend. The experience was mixed, but in the end, we snagged the car we wanted. I don't feel like we got an AH-mazing deal or anything, but I also feel like we didn't get completely ripped off. THE GOOD - Our sales associate Cody was 5 star awesome! He was very knowledgable and took us through everything on the car. He was the best part of the experience. - The car. It's perfect. We love it. - Finance at the end - Great experience here as well. He gave us a great overview of the insurance options but wasn't pushy at all. - Service dept after - We haven't directly experienced it yet, but I can already tell they are friendly and helpful. - Dealership is comfortable and has a barista, free cookies, etc. THE BAD - The WAIT! We were there for ~ 6 hours. And we knew exactly what we wanted. In their defense, the car had just arrived, so they had to detail it, unwrap plastic, etc. But STILL, this took away our entire Saturday! The actual "meat" of the deal probably would have taken only 1-1.5 hours. Also the place didn't seem super crowded or anything, so the wait seemed way excessive. - They had a bit of a good cop / bad cop type of situation there that ended up rubbing us the wrong way. We tend to avoid smarmy salesy-ness/haggling like the plague. I won't say they were on the far end of that spectrum, but our radars certainly began to pick up some signals of that elk coming from the "bad cop". Luckily we were able to honestly express our frustration with that part of the process, and they ended up making it right for us. read more

Cannot day enough positive about the service department at First Texas Honda. Fred Mathis was our service advisor who went above and beyond. He was kind and got me in and out for my oil change. Everyone there was kind and nice. Definitely recommend. read more

I had my first ever experience with First Texas Honda yesterday. I needed a oil change and that exactly what I got. Howdy Honda always added on things that I never gave approval on. So going in for a oil change and leaving and paying just for a oil change was great. Plus they dropped me off and pick me up with an Uber while my car was being serviced. Rare gem if you tell me. Thank you for being so amazing, loved the whole experience read more

I have purchased cars here and had my vehicles serviced here for seven years. Just left their service area after getting checked in and left Waiting unattended for 20 minutes.. They have gotten too successful for their own good. Looking for another place to purchase my new vehicle and get serviced read more

I am informed by the service man that if I give 1 star on Yelp, I will never be given service center coupons and that I can never lease the car at First Texas Honda as loaner vehicle. In fact, this comment is posted on my vehicle profile so that any service person with an iPad can see it at the time of accepting my car for service maintenance. I felt that's the worst way to deal with customers! I will never go to this place again. read more

Update: After they kept the vehicle a couple of days and kindly offering us a free rental they found exactly what was wrong with the vehicle. The battery was defective and the sound from the brakes was from debris near a metal plate close to the rotor. They had the opportunity to correct the situation and I will happily come back again. They even went as far to refuel a close to empty gas tank for us. Thanks for the extra care to fix the problem. read more

There are honest car dealers and then there are lowlife car dealers. You tell me. Honest or not? Went to look at a car on a Friday. Said I want it. I'll leave a deposit and bring the balance back in the form of a check from my credit union on Monday. Salesman brings out manager who says, "That will work, but first we'll have to run your credit." I say, "how come, you aren't financing it." He says, "it's our policy. We might have a sale for it over the weekend. I said, "it's a stupid one .And, how could you sell it. I'm leaving a deposit. It's sold. Why would I let you run my credit if you aren't financing my vehicle. My credit is none of your business. You have MY SUBSTANTIAL DEPOSIT, and I'll return first thing Monday morning with the balance. He couldn't believe I wouldn't let him run my credit, and I couldn't believe he would have the audacity to even ask for that. Amazing how these con men can lie to people in what claims to be a "reputable" dealership. Nothing reputable about how this was handled. Didn't get the car. Life goes on. You do not have to be lied to by people like this. There are other places to buy cars. Like NOT at First Texas Honda. read more

Avoid going to First Texas Honda, I don't usually write reviews but this one is well deserved. The MANAGER MATTHEW WALTON (glasses, no name tag) made for a HORRIBLE customer experience, had an attitude, was completely unprofessional, and after speaking with a lawyer attempted to take advantage of a first time car buyer. Ended up buying a higher end SUV through a dealer across the street which was the best decision I made. Too many options in today's market for this type of experience. read more

PROBABLY THE BEST DEALERSHIP I HAVE EVER BOUGHT FROM. Everything was fast literally swapped keys signed some forms and I was I. My way even out a big red bow on my new 2020 Honda Accord sport! After months of talking with Bryan he went above and beyond to get me where I needed to be to finally get out of a Camry I was not happy with and get me into my dream vehicle! Sooo happy I would give 10 + stars if I could ! read more

We bought a new CR-V this past weekend after I received an offer to buy back my 2013 Fit. Andre was our contact from the beginning and he was fantastic. He listened to all of our concerns, and tried very hard to get us within our budget. He gave us his full attention from the beginning and we felt very well taken care of. This rating loses two full stars for the long wait we had. We arrived right as they opened at 9 AM, did only one test drive, and made a decision relatively quickly. But once that decision was made, I felt like we were waiting for a very long time. There were long stretches just waiting in Andre's office. They had a nice play room for my toddler to play in, but he got very cranky and was just aching to leave. read more