I called to make an order for pick up at 9:45, I had forgotten that Five Guys closes at 10, but when I called instead of being told that, I was placed on hold for 13 minutes and never got my call answered. That's very unprofessional and shows poor customer service. It would have been very simple to say that orders were no longer being accepted due to the time, that is completely understandable. read more

Simply awful. We had heard a few people rave about this place, and now I wonder if they were dropped as a baby or how they got this brain damage. The "cheese" is this awful petroleum grease product with yellow color. That was the worst of it, but nothing was good at all. And crazy price to boot. read more

I've been hearing a lot about Five Guys' burgers, but they have not yet reached Bakersfield, CA where I live so this was my first experience with them. A sign next to cash register tells you where today's potatoes are from (Rexbury, ID Brown's Farm). That is just too cool. They actually keep track of the potatoes? It gives me the impression they take great care with everything else, too! There are free peanuts in the shell; help yourself to as much as you like! They have the good kind of soda machines where you can choose a variety of flavors or mix and match. My favorites are the Sprite Zero in raspberry, vanilla, peach, strawberry, and grape! See, I TOLD you there were a lot a choices! There is a predominance of red and white in their decor, especially in the checkered patterns. The black ceiling with scarlet duct work looked great! There was very loud music playing catchy tunes. (Pretty Woman was one of them) The smell wafting through the restaurant is amazing A regular hamburger comes with two patties, and a small comes with a single patty. The hamburger was thick and juicy and tasty! TheCcajun fries were the best seasoned fries I've ever tasted! I'm going to be dreaming/fantasizing about them for a long time! There is quite a variety of customers in the restaurant. On the day we were here, there was a national guard unit wearing camouflage uniforms, there were young twenty something's tatted up, older couples with gray hair looking like they were heading off to the country club, and me and my coworker who were in town for the weekend doing a live broadcast of a national dance competition (just call me twinkle toes). Apparently EVERYBODY knows that this place has the best hamburgers in town. So, what are you waiting for? read more

I have been sick and was really craving a burger and fries. I have been driving past the new Five Guys on 44th and today seemed like the perfect day to try. The service was actually really good and the employees were very friendly. Also, just a side note they have the really cool new Coke machines that allows you to mix flavor into your fountain drink as seen on Food Network. The problem is the food. We got 2 burgers, hot dog and fries. The fries I thought were decent but over salted. The hot dog was nothing special and the burger was a let down. I was really expecting a in-n-out style burger and walked away with a smashburger experience. All Hype no follow thru. I was also shocked that a place that prides themselves on their burgers and relying on one product they don't ask how you would like it cooked. Even when ordering a burger at Chile's I am asked how I would like it done I have to say I was surprised, seeing as they are Zagat rated I was expecting a lot more. The concept is fresh, clean and I like the peanuts you can munch on while you stand in line and wait for your order. Just overall I think they need to improve the quality of their seasoning and style. read more

This place is great for when you want something fast but don't do fast food! It had a 50's diner feel to it, really nice employees and fast service. The fries are freaks cut and fried in peanut oil which I really like, and the burgers come in two sizes so you can get a smaller one if you don't want a monster burger... But they have those too! They also have just about ever topping for a burger you could think of... No drive thru, but it's worth it to run in and grab to go or stay and eat a minute. The music is loud and sometimes a little annoying depending on what is playing;)... Just say no to crap like mcdonalds and come here instead! read more

Five Guys - Yum! - Burgers Near Me - Phoenix, Arizona

If you're in the mood for a good cheeseburger this is the place to go! The menu super simple. There's lots of way to customize your cheeseburger with a whole bunch of different toppings. On a side note make sure you only order a small burger if you want a single patty or regular burger for two patties. Learned that the hard way. Two Patty is just too much meat. I do think they need to add Sriracha to their topping list. ;-) read more

I'm so happy that this Five Guys opened here! Five Guys is a great place to get a burger. The base is a delicious patty, spiced and cooked with good flavor, inside of a hamburger bun. From there, you can choose an array or toppings or none at all. Once you order, you wait until your number is called and you go get your food. It can be pretty heavy, so it's not a frequent meal I partake it, but when I do I enjoy it very much so. The Cajun fry's are delicious. There is no reason to order anything other than a small. They give you a cup-full inside of the bag on top of your regular order. read more

Very friendly staff. Great food and nice music to listen to while you eat. There is hardly any waiting time and your food is hot when you get it and they never mess up your order! read more

The burger was pretty darn good, but the fries are superb. They are fresh, cut thick (between steak fries and Belgian Fries) and are tasty, unlike In and Out's thin, greasy, flavorless fries. Oh, the soda is excellent too, perfect mixture of water and syrup. I would go back just for the fries and soda. read more

Food is ok but the service is terrible and gets worse every time. To go/pick up ordering needs help. Stood by the pick up area for 5 minutes while being continuously ignored. Basically had to jump over the counter to get any attention and tell them I had an online order, which was sitting right behind them.... read more

Disappointed in today's experience. The good: I ordered online before going in, and my hot food was ready by the set time. The bad: I let the employees know I was picking up when I walked in and confirmed that I was getting a chocolate shake to the guy at the front. I had to wait a couple of minutes for my order, and then I spent another minute or two getting my condiments and straws, and turned around expecting my shake to be on the counter. Nope. Instead of making my shake he took an order, and a lined formed while he was taking it. It took a couple of minutes for him to ask another employee to come over. By that time, I was starting to sweat. Five Guys can get away with the no/low A/C in some places, but Phoenix is not one of them. It was cooler outside. And then the shake I received was completely thin liquid. That is not a milkshake. I didn't have time to ask for a correction or refund. One last negative: I'm used to getting an overflowing cup of fries at Five Guys. This time, the cup wasn't even filled to the brim. read more

If you want the best burger anywhere then head to Five Guys Burgers!! This location is brand new and they are great. I have eaten at the ones in CA, BUT are so glade they have come here to AZ. I have turned on about 15 of my friends and they all say the same thing ( NEVER GOING BACK TO IN & OUT AGAIN) . And as far as Stephen B. he has no idea what he is talking about! And he did get one thing right The staff is great and they always have a smile on there face. OK now you go try them and tell me what YOU think about Five Guy's read more

Great food and customer service. Jeramy showed lots of care for the customers and his position. He was super sweet and a model employee. He went out of his way to care for us and it was greatly appreciated. read more

Received our food and started eating it everything was great. Then I looked at my burger and there was a hair in it. Went to tell the cashier and all she said was "ok I'll let them know" no apology, no reimbursement, no new burger. We threw away our remaining food and walked out. No one tried to stop us or come apologize. Terrible customer service. read more

A most pleasant experience while eating a most delicious cheese burger and fries with my wife and family. Our son and daughter-in-law treated us to this very scrumptious meal after a visit to the local zoo. You may see our review posted of that location at your pleasure and convenience. We left Five Guys over stuffed, as the portions are quite generous, and being able to gain a refill of our beverage of choice was a bonus. Good job you servers and prepares, well done. read more

the customizable soda station gets 4 stars alone! But then I had my burger. Delish! The bun was toasted but also super soft which doesn't normally work but it was perfect! I'm not normally a big fan of fries, could take them or leave them, but Five Guy's fries are sooooooo very good!!!! I'd never heard of this place until the other day when I was in Phoenix with my boyfriend. He suggested it and so I said "what the heck". So glad I made that decision. Then I go on the website and find out they have locations in the Seattle area! This could be very good or very bad depending on how you look at it. One suggestion, if your appetite isn't very large, go with the Little Burger. My boyfriend has been here before and warned me ahead of time. It was very good size on its own so I'm glad I didnt go with the regular one. They also give you tons of toppings options at no extra charge. All in all, can't say anything bad about this place. They even have peanuts you can munch on until your order is up. read more

I don't get it. EVERYTHING I hear is that death cannot happen before downing a burger from this place. OK, it's not bad but I felt like I needed a good artery cleaning afterwards. I could've squeezed enough grease outta this meal to lube the chassis of my truck. Gimme an animal style at In N Out any day. read more

It seams impassable to get your order the way you ordered it. It happened several times to me when I ordered stuff and they charged me for it , and I ended up not getting it in the sandwich read more

Five Guys - I order a grilled veggie burger and that's what I got (burned and the buns are upside down with only cheese) !!! - Burgers Near Me - Phoenix, Arizona

I ordered a two patty burger with no tomato (I'm allergic to tomatoes, not that I need a good reason to not order them). I was given a burger with tomato. I asked them to remake it without the tomato. They gave me a SECOND burger with tomato-- this time with only one patty, even though I paid for two patties. If I pay for a burger that costs NINE DOLLARS, it should be made correctly. And if not the first time, certainly the second. Just awful. read more

Came here for a quick bite. Staff was friendly and I ordered a burger with two patties and a drink. I ended up waiting nearly a half hour to get my food. I understand freshness, but it looked as though they were cooking one order at a time. Five Guys is great, but this location could step it up. read more

I have eaten at two locations and they are good burgers if they are close by, but not worth hunting for

I love me a good burger and 5 guys doesn't disappoint. The burgers are ok for the price but the fries are a MUST order. A regular order can feed 2-3 people because they don't skimp. As a whole I would give this place 3 stars but they earned a 4th start for their online ordering system. No waiting in line for this gal! read more

Bernardo made the most amazing burger I ever tasted. Give that man a raise! Amazing Cajun fries and I love how I can choose multiple drinks from the machine such as Vanilla Coke, or cherry vanilla. read more

Double bacon cheeseburger simply delicious. (Should have ordered the little one) The fries are the best I ever eaten. Hot, fresh, and perfectly salted. You can tell that the people working there enjoy what they are doing & that makes the food taste even better! read more

Good milk shake and fries!! Cheese burger was good. Very disappointed they gave me canned mushrooms even I ordered grilled.

For the life of me,I don't understand what the attraction is to this chain ?The burgers are paper thin and cooked to death.The fries are soggy and tasteless.If you want a really good burger,try Hop Doddy.But everyone is entitled to their opinion. read more

We all might have our favorite "fast casual" burger places but there is no denying Five Guys hits the spot. Love the seemingly unlimited choice soda machines too. The only negatives are that it doesn't quite have that home grilled taste and that if you're bringing your family to eat the music is let's be honest way too loud. Loud enough it makes me eat faster just to have a little quiet. read more

I ordered the double cheese burger with pepper jack.service was slow for a fast food the burger was nice and juicy with plenty if flavor. The size of fries eas overflowing for a medium .definatelyvwill go back read more

My wife and I went to Five Guys tonight and we both couldn't have been happier. Our burgers were incredible and the fries were perfect. This is one of the best Five Guys we've been to. Only negative was the price, as a burger is $9-10 without fries. Well done, thank you. read more

Excellent customer service from every staff member and clean. The burgers, of course, are amazing every time.

This is my in n out burger joint. This place is sooooo good. The burgers are juicy and tasty, and the Cajun fries are delicious! My favorite. I wish they had a better serving style for eat in the restaurant rather then eating out the bag. If you haven't tried this place I recommend you do. You won't be disappointed. read more

If we're in the mood for burgers, this is our go to spot. We've never been disappointed and always impressed. The fresh sliced raw jalapeno is a nice option. The fries are perfect. So far 5-Guys & Smashburger are the best burgers we've had in Phoenix. We're always searching for something better, but so far, nothing has beaten the Five Guys experience. read more

My wifeCame back hysterically mad guess you gotta babysit these high school kids that are working there there's one a chubby little girl talking and talking and laughing while our food was getting cold all the guys around her laughing and chit chatting like girls.. there was one other customer in a restaurant,,,,wow where is the manager!!!!!!!!!! read more

This is the best five guys I've been to. When I came in Raul greeted me and took my order. When I was waiting, to order [barely] took over eight minutes. Raul offered me a free shake for that, I was super impressed and taken aback because that was just so sweet. I really appreciated this five guys experience I wish I lived closer because I would come here more often. read more

My first ever Five Guys experience was at this location. The staff was quick, friendly and efficient. They had customer service down to a science. the food was great and the drink stations never lacked in anything. The only problem was with the seating...it was hard to move your chair and not accidentally bump into somebody else. But I think it was because I visited this place on a weekend. read more

This location is perfect came in and waited for 25 minutes they accidentally forgot my order the management was very sincere about the mistake and recovered my order very well. I love this location friendly and real! read more

Fast, friendly service. OK clean place. But....burger overdone. And I mean overdone. No moisture at all. And no cheddar cheese! Come on! Really? Hey. "American" cheese is NOT cheese. It's an orange grease square. Jack in the Box nearby does it better. And they have cheddar!!!! read more

Came here for the first time in a long time. I usually go to In and Out. Great service but when I asked if fries could be well done was told no. Placed my order and sat down. Burger was good but fries were soggy and limp. I ended up throwing away half of them. I can't believe you can't order well done fries at a burger restaurant. I won't be going back because I absolutely hate soggy and limp fries. It's a shame because the overall experience was good. I would return if well done fries was an option. Guess I'll keep going to In and Out where I can get well done fries. read more

I like this place! A solid choice for a good burger ;) Great service with friendly faces! No complaints here.

This location was very nice. . clean and the food was great. But what this 5 star was the hospitality of Jerry, he was cconsiderate and I'm blessed tht .and im know that people and most of all eployees such as him that have consideration and compassion still are out there. Anyone can make a great burger, but for me, Jerry made this enough for me to keep returning and bring my friends too. that's what makes it 5 for me Btw im no way affiliated with this place but feel that if you want to be treated well and know your food is good try this location read more