Waste your time, make an appointment and only fix one recall when they tell you they can take care of all of them. Then perform an "inspection" which displays you need like 6k of overpriced work done. e.g. New Battery, install and reset $369, not including tax. lol. Go by one at costco for 99, toss it in, and after 24hrs of the car sitting it resets battery. Sucker born every minute. They fixed one recall out of three. Here's your 1 additional star for that. Ford cars are junk, never again. read more

Convenience wise gets a five but convenience is not everything. There is facilities, staff, csr service, customer service, timeless and all of these are absent at this ford location. I brought my dad's car for an oil change and i would have gotten better service at a crappy mechanic shop. P.S. their parking lot is a s*** show. No rhyme or reason on how they park the cars read more

So we all know that purchasing a vehicle is pretty stressful it's not much fun it should be well. You have to find the right sales person and of course you buy more than one vehicle in your life. Honestly, I found the right salesman able at this amazing dealership who is a bit easier for me I was in there for a long time I had cash, but honestly, I wouldn't even knew that I was talking to a salesman never asked about the price and never really pushed when I come with salesman like that I usually walk out the door. Honestly felt like a family member. So if you want the most amazing experience in buying a car go see able. read more

Ahhhh. 2021 and we are still unethically recommending unnecessary services to people who *probably* will fall for it. Changed my cabin air filter yesterday-- crazy how it was recommended to be changed today! "Cabin air filter recommends changing: Fair condition". "Buy American", "support your dealers", they say. By doing what this business just did, it's enough to completely distrust and take my business elsewhere. Could've had $450 for changing my brakes today, but I won't support a business that acts like this. I'm defensive on behalf of those, like myself, who know nothing about cars; the elderly; those who don't speak English as their first language-- this was minor, sure, but it begs the question for all of us: do you all try to swindle everyone? Absolutely maddening. Do better. read more

Fox Ford Lincoln - Car Dealers Near Me - Chicago, Illinois

Great experience buying a new truck here. Ask for "rockin Robin". No upsell pressure, no hidden charges, no gimmicks. read more

I've taken my car in for recall work a couple times. Both of them were done super fast. I went to the Starbucks nearby and both times I was getting ready to head back, fully prepared to spend a couple more hours in their waiting area, I got a call it was ready when the estimate was at least a couple hours longer. read more

As I sit here beyond comfortable in this cushy waiting room (I even changed the channel to the crazy New Jersey housewives) , I am perplexed by the negative reviews. I bought my EOS and came back a few days later to pick up. Turns out there were little things that needed to be fixed but it was a Christmas week so they were backed up. I offered to come in at a later time . EVERY Single employee that I have come in contact with here have been nothing less than EXTREMELY helpful!!! (Antoine,Alonzo,Wade,Fred,Jim R, and Robin to name a few).. I would HIGHLY recommend if you are in the market for a new automobile!! If you need a recommendation, please email me for the name of the gentleman who helped me... In the meantime, if you are reading this, I hope you are having a fantastic day! read more

Fox Ford Lincoln - Super relaxing waiting room. If I were a person who takes naps, I could've had one here. - Car Dealers Near Me - Chicago, Illinois

Outstanding personalized attention. Clear explanation of all work and frequent progress reports.

Great customer service and explaining everything to me. Also was able to answer questions without a problem.

We just purchased a new Ford Escape from Fox Ford and we could not be more pleased with our purchase, the staff and service. Mr. Wade Sims offered exceptional service- he was extremely knowledgeable, courteous and professional. We highly recommend him to anyone interested in purchasing a car from Fox Ford. The sales manager Joe was also wonderful to work with to close the deal. Fox Ford has always been great to work with whether it is the sales team or the service department. Thank you Fox Ford! read more

Fox Ford Lincoln - Car Dealers Near Me - Chicago, Illinois

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I'm always impressed with the quality of service and folks working at Fox Ford. April gave excellent communication and service.

Well I'm going to change my rating from the last that I provide with an other website. Im pissed, I drop my car few weeks ago for an engine light on by chance my family have a mechanic shop so we just wanted to checked wich sensor was bad. Code showed fuel pressure sensor my ford have two sensor so we doesn't really know which one it was. Anyway I drop my ford for service, the result that they provide me was different, fuel pressure sensor in line, valve pump, fuel tank, fuel pump, result $2500. I buy the sensor plus the valve and I installed myself. At least I approximately spend $200/$300 for two parts. But the funniest of that it wasn't the good sensor, so the mechanician tell me to change the sensor in line by the fuel tank. I found out that I have a recall on my fuel tank and my fuel pump plus the fuel delivery who can have a reduction of a fuel delivery, also no one checked out before that. So I called the FORD dealer in highland park and explained the issue, the first thing that they told me was " they should checked the recalls first " second about this code they should to replaced as recall if the pump was defective or the tank. Here is my surprise when I hear that, so I called back this dealer and explained the problem, the first manager that I got tell me " well I have to apologize bla bla bla, drop your car and we will apply the recall " so in my mind here was the issue, it would be fixed and that's all. So I got an appointment on Tuesday dropped my car and waiting. Here is someone showing and telling me that the fuel tank was okay and the fuel pump too so no Recalls need it. And the code was a catalytic convertor so ... so wait a minute someone already checked the car before then they said fuel pressure sensor and now catalyst convertor. So wait they gave me an invoice of $2500 for fuel tank fuel pressure sensor purge valve fuel pump, and after telling me that I didn't need to replace those. After showing up with a catalytic convertor. Also this code start to show up while after the fuel pressure sensor code, so they should be related. First picture after erasing code plus driving about 30 min second ( P018C code solo ) picture about an hour or so of driving ( P018C code plus p0420 code ) so wait if I totally understand the first diagnose was wrong? When I asked the mechanic he cannot give me an actual answer so I actually pay few parts plus one diagnostic for no reason because the code is still the same and my car still have the same issue while I'm driving. Well after that I spend $3000 for my transmission, TCM plus some parts it's my last time at this dealer I will go somewhere else, or even took some after market parts. read more

Fox Ford Lincoln - Car Dealers Near Me - Chicago, Illinois

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Luis was genuinely caring, friendly, and efficient in following through on our requests. His candor and kindness showed us he cared about making our relationship first, and we couldn't have trust him more. This was a big purchase for us and I'm glad we went to Fox Lincoln. read more

I was able to walk in without an appointment and get an oil change with no problem... very easy and fast

I just moved to the area and need a car. I see a used one online from here and inquire about it. After speaking to the salesperson and then seeing the car I realize there is a discrepancy in the mileage of the car online and what it actually is! This is a classic bait and switch tactic which is highly fraudulent and illegal! There are some other red flags but this one is by far the worst one! Potential future customers you've been warned! read more

Abel was great at going through all functions on my new escape.would highly recommend him to anyone looking to purchase new car

I wasted 6 hours of my life car quoted had 5 miles on it. Car Shown had 2000 miles on it. Trade in was guaranteed to be no less than 9000 trading change to 7000 when I showed up. They told me they couldn't give me 9000 for my car because they were losing $5000 on their car. If you live any distance from this dealership, don't waste your time. read more

5 stars everyone were polite and courteous , a very pleasant experience. Professional friendly and timely

The woman who helped me was very friendly and nice throughout the process. I got an oil change and it took about an hour.

Every time I take my car Alonzo is the one helping me. He gives me the details I need to understand the work, provides an estimate so I'm not surprised when the work is over. Because of his service I recommend this place. read more

Aimmey is the absolute best!!! I've had to replace 3 tires in 6 months (thanks to Chicago streets) and once Aimmey heard about this she told me about tire insurance (which will likely save me hundreds of dollars over the next few years). She has the kindest personality and really goes out of her way to put a smile on my face every time I see her. During my last visit I needed 2 new tires so I could pick up my young child from school and Aimmey moved mountains to find me replacement tires and get yhem installed in record time so I wouldn't be late for school pick up! As long as she's here I'll always be a customer. read more

The team is kind and dedicated. Grant was great. I appreciate it. Thank you.

What can I say about Fox Ford in Chicago. This place is awesome our salesman was amazing he listened to what we wanted and brought it to us. When we were able to qualify for the deal we were interested in the financing manager made some boss moves and worked it out for us. We are so happy and will buy here again. I'm sorry I don't remember everyone's name which really sucks on my part but we bought the car a couple of months ago. But with their quality of service I'm sure you'll be happy with any salesman. read more

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Great service. Time was normal. Really appreciate everyone for taking the precautions needed to make my time comfortable. Thank you FoxFord Lincoln!!! read more

Do not shop here. Looking over the reviews and there seems to be a history of the store waiting for a great deal on a car coming in and then then either selling to a friend or selling the car behind the back of a person willing to buy it at the agreed price. Avery the store manager can walk around the obvious recurring problem that this dealership has by saying first come first serve (because I was there first). I came in Thursday and told them I wanted to buy it on the spot. They Told me that it's a great deal and the mechanic would be done with it on Monday and I can come in and buy it, I offered my credit card and he told me don't worry about it. I told him text me the minute it is ready. 1:39pm the next day he said it's almost ready and to be ready to come in, in an hour or two. Then no response til the next morning that my car was sold. The issue with this is Avery told me they came in at 9am on Friday and bought the car. I was told at 1:30pm on Friday the car was still an hour or two before being ready to be sold. Someone is lying. I'm assuming a salesman friend was told about the car on Thursday and it was sold that day. Avery tried sending me two other vehicles that were "comparable" was not even close, he would have needed to come down by another 4,000 to be anywhere close to the amazing deal I was screwed out of. This Yelp review is only the start and I will not stop until someone is held responsible or this is made right. read more

Fox Ford Lincoln - Car Dealers Near Me - Chicago, Illinois

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I recently purchased a used car at Fox. Very happy with the car after 2 weeks of Driving. My problem with them is my being a disabled veteran, I have a iServe multi-year plate. They claim they couldn't use it. Instead they added to my contract and issued a new plate. I asked for a temporary plate they lied and told me only EV autos got them. I checked with Illinois Secretary of State and found dealers can issue temporary plates. Saving me about $400 being financed. I can get a refund from the state for the new plate. But the finance charge will be much larger. I'm 73 years old, I should have known better. But I really liked and wanted that car. That it for now, to be continued. read more

I come here frequently for oil changes and they are always quick and efficient. However, my fiancé's car has a transmission issue and is basically brand new. When we tried to have this dealer inspect the vehicle, we received the run around and were told our name was on "the list" but that it would take months. When we went in there for an oil change a week ago, the service agent said there is no list and that they "have one old timer that does transmission work and he does it whenever he gets free time" and that they "have cars that have been in their shop for six months without even being looked at." WHAT! Don't lie to us and say we're on an imaginary list. Our thought is that they hope we wait long enough for our warranty to expire. read more

Staff has no idea what they are doing. I was lied to on the phone about the availability of the part I needed. When I brought my car in the on-site staff was difficult and rude. I asked if they could help me find another ford that has the part and they refused. read more

Chappy was hands down the best cars salesman we have ever worked with. He is patient, kind and very honest. He worked with my husband and I on prices and finding something that would fit our lifestyle and budget. We had a great experience overall and I can't recommend him enough. read more

Not a good value There is a poor price to value equation in the service at the dealership. Nearby is Milito's Auto service (and Mobile Station), who are Ford specialists. They are both cheaper and (for some reason) more knowledgeable on various Ford vehicle problems. I won't bore with the details, but the dealership mechanic and service people were poor communicators, and were using guesswork to solve a mechanical problem. Expensive, and not effective. Perhaps that's their catch phrase. read more

I can't express my satisfaction after the experience with Fox Ford Lincoln. In the past I had very bad moments with different Dealers across Chicago and by far Ford Fox was the most enjoyable one, I never thought buying a car will be such a pleasure. Angel provided excellent customer service, he did the process very smooth and easy and I was driving the sweetest Ford Fiesta in just 2 hours. I will totally recommend this place. read more

Fox Ford Lincoln - Our new Ford Fiesta thanks to Angel. - Car Dealers Near Me - Chicago, Illinois

Had a quick service check here for a funny noise that my car was making. Edgar gave quick and friendly service with an easy to understand explanation! read more

Personally the $$ charged for repairs I think is quite expensive. The staff and level of service from The dealership can't be best. I have had the pleasure of speaking with Steve-service mgr in the past and Miranda Cox has been service advisor most times when checking the car in. Both are pleasant and professional when speaking to. They return calls very timely which is greatly appreciated and I appreciate the text messages for service updates Only reason not 5-star rating is because of service cost read more

We have bought four vehicles now from Fox Ford, and we keep going back because of their service and friendliness! Dave Glaser is the best, and always works hard to find the exact right car for us, our friends and our family. Thank you for taking the time and effort, and for being absolutely our favorite car guy! read more

Boris was excellent. Will definitely be back for all my car needs.

Came in for an oil change. Was done in the time promised. The person I worked with, I believe named April, was very nice and took care of me. Only issue, why it is not 5 stars, is because I was emailed an estimate while waiting that quoted me one price, but the total was a lot different. You might want to get that figured out. April was very kind, explained the pricing, and then looked and saw that I had Ford Pass Points that covered it all. So, give April five stars, and then give the whoever had the idea to send out completely wrong estimates no stars. read more

I wish I could give this review less than 1. Horrible customer service. Jessica, one of the advisors, was incredibly rude to me upon arrival. Insulted my intelligence with cars as well as condescending. I was trying to get a fuel tank recall repaired as well as a purge canister valve. Let them know the drivability was not functional and that the fuel gauge was off. She informed me that the "door latch recall should affect drivability"....obviously I'm aware of that. Just because I'm a female does not make me incompetent when it comes to automotive repairs. After getting both recalls fixed, 3 hours later both my check engine light was on as well as a new clutch transmission repair. Completely ridiculous that 3 hours after service, my car drives worse than when I brought it in. Now they want to charge $2500 + a diagnostic for the new repair. Thanks for nothing Ford. read more

Alonzo helped me and I was in and out with my oil change in record time. Always nice when I can come and go for an oil change without being upsold on other maintenance - though I understand that is essential sometimes! read more

Daniel Perrico was a great salesman! Very helpful during a stressful time of buying a replacement SUV. He's a definite asset.

Just found out I had 2 extended warranties added on to the car price without my knowledge thanks Chelsey L for being an honest person. I will never buy from here again or get my car serviced at this location. Lied right to my face. read more