Bought a car from here based on AAA recommendation and I was beyond disappointed with the service. Buy your car at Weir Canyon or Norm Reeves because freeway Honda is a joke. My wife and I went to purchase a Civic Touring. I met with Jorge who sold us our 2016 touring. First we mentioned a stain in the headliner and we were assured by Jorge that it would be address at our convenience. Also he said he was gonna throw in a detail for us for free. Once I got home the car had a flat tire. I mentioned this to Jorge and he said to speak to the Fleet Manager. Later that week I brought the car down and I sat in the lobby for 6-7hrs while my car was being repaired. They replaced the tire, as they should have. The stain in the headliner was never fixed nor was it addressed that day. I had paint chips on the front bumper that Honda gave me a paint pen and a pat on the back to fix. Overall I was given little help that day, I still have stains on my headliner, I did the touch up paint myself, I have not been followed up with by ANYONE from freeway Honda aside from ads in the mail to try and sell me on overpriced oil changes and all the services. Hey, Honda how about you fix the issues with my "New Car" you sold me??? read more

We bought our 2008 Honda Odyssey from Freeway Honda back from a 2 year lease along with a 100,000 mile warranty. We were always happy with their service. The car now has 118,000 miles. On 8/23/19 we took our car in for an oil change and tire rotation. They said a multi point inspection was performed including brake inspection. I was told that the Vtech valve was leaking and they would have to adjust the valves $1100.98. Also there was a leak in the Rack & Pinion and it would have to be replaced factory part $2177.95 or $1494.00 for after market. I said we haven't seen any leaks and the serviceman said it was leaking into the alternator and would ruin it soon. Since the car was out of warranty we looked for a 2nd opinion. We went to a mechanic that both our son and son-in-law have used for years and trusted. He said he checked both VTech valve and Rack & Pinion and could not find any leaks. He told me what the dealer should have done, was tell us that Honda recommends the Timing Belt be replaced at 110,000 miles. If the timing belt breaks it could destroy the engine. Also our front brakes had to be replaced and rotors turned. In addition the spark plugs had never been changed. The engine and cabin air filters were filthy. I was shocked that Freeway Honda tried to sell us over $3,000 in repairs that weren't needed and yet never mentioned the Timing Belt which Honda says should be replaced at 110,000 miles. Apparently they never checked the brakes or did normal maintenance on spark plugs and air filters. Needless to say we will never go back. Pat L. read more

Had a great experience. Purchased a Pilot and was hassle free by asking for a quote up front. Amir was helpful and provided great service. He was able to match a lower quote from another dealer. The staff were accommodating and help us with the new car and all its features. read more

Joe is great! Friendly and welcoming - awesome place to charge your electric car, too.

Purchased my 3rd card here last night. Guys stayed until about 11pm to accommodate me driving from LA to sign a contract last minute. I worked with Amir who is the Internet Sales Manager, he was awesome. This has been my most pleasant experience to date, buying a car. Amir really went above and beyond to get me a low finance rate at the length I wanted. I don't feel taken advantage of at all, which is rare in the car business. The staff here are great and I will be referring everyone to Amir. read more

I came in before work almost a month ago. My salesman was Rick. He was knowledgeable about the Honda Fit that I came in to see (I knew more about the car than another salesman I had talked with about the vehicle), gave me a fair deal on my trade in. The process was quick and easy. I had work in three hours from when I got there, and Rick and crew got me out of there in a lovely CPO 2010 Honda Fit in under two and a half hours. Rick has been doing this for about twenty years now. He knows his cars, is knowledgeable and efficient, and was there right when I arrived in the morning. See Rick! read more

I went into Freeway Honda a few days ago wanting to test drive their used 2012 honda civic, and I could not be more pleased with their customer service and the entire experience of buying my first car! If you are looking to buy a car from here please ask for Rick Nemeth; he was so nice and definitely made this experience a lot less stressful than I thought it would be. He was very knowledgeable about the car and answered all of my questions and concerns with ease and professionalism. He is a great guy and you can not go wrong with buying a car from here! Thanks Freeway Honda!! read more

Freeway Honda - After purchasing my new (used) car! - Car Dealers Near Me - Santa Ana, California

I went in for my 100k service on my 2010 Honda Civic Hybrid and had a very pleasant experience from beginning to end. I was initially greeted with a friendly smile by the initial service men and then was treated with nothing but respect and hospitality by Oscar Moguel. He was very friendly, courteous, and very professional. Mr. Moguel even took the liberty of educating me and actually showing me what parts were going get serviced and provided me a simplistic version of how things were going to go in the garage where my car was going to get worked on. As an enthusiast of cars, I really enjoyed this experience. Thank you Freeway Honda for treating me nicely and thank you Oscar, I will be back. And thank you Mr. Daniel for the shuttle ride home. read more

ATTENTION: FREEWAY HONDA MANAGERS: Jeffrey Sabraw did not provide any form of customer service whatsoever. Word of mouth is bad for Freeway Honda because Jeffrey was not helpful nor courteous. Jeffrey seemed more interested in his commission! This will be my first and last visit to this Honda location. Zero customer service. read more

This is a looooooooong story short. And I wasn't going to write a review months ago because the salesman claimed he spent hundreds of his own dollars to fix my issue. I'm still angry though so I will return the gesture by not mentioning his name. I went in to buy either a Honda Fit or a Mazda3 that they had, both used. THey had a special internet price. It turned out that was just the weekend, so my appointment I made with them on Monday it was no good (thanks for letting me know). There were two salesman, #1 and #2( the second being my main salesman). I took a test drive of the Mazda, which had a dead battery believe it or not....Later when I decided to buy the Mazda, I told him I needed to come back the next day with my wife. He gave me 1.5 hours of trouble over this. He kept waffling over whether or not I could still get the price. Here is where the real trouble begins (massively abbreviated): There was a cosmetic issue on the Mazda3 where it had been egged. As I'm buying the car I mention that it bugs me, and #2 offers to have it buffed out, which I accept cautiously, because I don't believe they can buff it out with "color sanding" like he said. But surely they know what they are doing right? Low and behold it takes them 2 hours of delays to get our paperwork through, and when I've signed all the paperwork they pull the car out I see why. They've made the problem much worse and smeary. I didn't want to make a scene, And in the shade it looked "near equal" to the original spot. I drove away. I get home to find there is almost no power steering fluid in this car, no wiper fluid, the battery cover is off and sitting loose in the engine..... I emailed them about all this along with my complaint about the spot, which is getting worse and worse after a couple days...Here we go.... 22 days later and 5 phone calls and 4 emails to both salesman, I've received no help. I have personally spoke with them about it "did you check your spam? We replied!" They tell me. I gave them 3 of my emails and phone number. Fuck no they did not contact me, it was not in my spam either. They kept blowing me off and I kept getting more mad. I wrote a gigantic email telling them they had one last chance to just respond to me or I would send the email to their bosses. #1 responds and reminds me I wasn't his main salesman. That's right, he didn't say sorry or anything, just said don't get me in trouble. What a douche. Two days later and no response, I sent the email to every manager at the facility. You would think the manager would contact me..nope...I'm too small for him...I call #2 the next day (that's right I had to call again) and he offers to fix the spot, which I thought was paid for by the facility, he later said it wasn't, that he paid for it. If that is true then that Honda probably made him do it after how he treated me so I don't give him credit. If they weren't going to do anything and #2 really went the extra mile, then thank you #2. They take it to their body shop and to their credit it was fixed nicely, but they left an unbelievable amount of white stains and crap on the inside of my car....can you believe that service? Ridiculous. A final point, They had promised me new licenses because the front one was banged up. They never started the order and I had to call several times to get it done. Would I give them 0 stars? No, the finance person was nice and wasn't pushy at all when we declined the insurance, also, don't pay more than $300 for their security system, they will take it easy. But mostly just stay away. read more

I had emailed Hugo (Internet sales manager) multiple times over the past month. He was great at keeping me informed without being pushy. He quoted me a price for both the new Accord we wanted and for our trade in. Both prices were exceptional. We made an appointment. He had the car ready and it was exactly what we were expecting. The only downside was that the quoted price for our trade in dropped by $2k. Hugo claimed that it was because the quote was from 2014 and it was now 2015 (only a month difference mind you). I don't fully blame Hugo for that, but it made a 5 star experience turn into a 4 star. Bait and switch if you will. Either way, the price on the new Accord was still strong so we purchased the car without the trade in. read more

I'm very disappointed with Freeway Honda. They knew my car was burning an excessive amount of oil and there was even a soft recall on it. I kept telling the service department the car was making a grinding noise which I found out later was it had no oil! They kept stalling and putting me off by adding oil and telling me to bring it back in 1000 miles. Now the warranty has run out and they refuse to pay for the $3000 plus repair that will be required. They had me go to Honda corporation and they're also denying the repair because the warranty is expired even though I have proof that I was telling them about it every time I would take the car in for repairs. It was clearly an oversight on the part of Freeway Honda and it should've been repaired while the car was under warranty. I will not consider buying another vehicle from them. I have been a very loyal customer that takes my car in for regular servicing every 3 months. They are not the "helpful Honda people" I would hope they would be. I had even written a letter to David Wilson the owner of Freeway Honda. There is no good reason this should not have been addressed and taken care of while the car was under extended warranty. read more

after work I wanted to change oil for my car today which is friday. I got there at 4;45pm and the guy said Hola to me, he said we do not accept more cars any more today. but they open until 9pm. what do they do after 4;45pm to 9 pm to open? I was mad that came for nothing. read more

Never comming here again!!!! Took my car twice every time I would get it back something was missing or broken... told them about it they said it was already broken when I have before and after pictures of when I received my car .... read more

Freeway Honda - Car Dealers Near Me - Santa Ana, California

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Like everyone else, I had a terrible experience at freeway Honda. I wish I'd have yelped them before buying my car. I love my Honda but I wish I'd have purchased it from one of the many other dealers in the area. I'm sure they all value their customer more than Freeway Honda. Save yourself time and a headache and go anywhere else. read more

Very pushy and not knowledgable about the product or procedures. Granted though we had a newbie sales man....but he was very undertrained and never followed up with our questions. We came in 4pm-ish on a Saturday evening. I figured 2 hrs is plenty of time to test drive a car, chat about some prices and leave. But nope. They wouldn't let us leave until they had a purchase from us. Come 7pm...already late for my dinner plans, I told them I'll come back tomorrow to buy the car accept delivery of the car when I had more time. Nope..again they wanted us to take a car home that night! They said it'll be only 20 mins and done. Over and over I heard..."a few more minutes." The whole process keep us there until nearly till 9pm. I keep telling them, I'll come back tomorrow. Their reply...just a few more minutes and you'll be on your way. The price wasn't all that great to brag about either. 2 hrs of negotiations lead to no where. Sales guy's first line was... "You're gonna walk out of here with a great deal." Lies! They knew exactly how much they wanted to sell the car and their tactics is to just to confuse you. Even when we finally agreed on a price, they claimed to punch the numbers into the computer, but number rounded to a slightly higher price. At this point, I was tired. My only advice, go somewhere else! Damn it, we even asked for a bottle of water and they said there's a vending machine. read more

This Honda dealerahip is the worst Honda dealership. I brought in two damaged parts to them after I figured out when I went to other dealership to change my oil. I was driving with these two damaged parts for more than 5000 miles which put me in certain risk. When I brought in my parts, I met Jamie. He asked me to be patient and give him 3 more days. I told him I can wait there because this dealership already lied to me once. Like before, Jamie Allen, the service manager, did not keep his promise. He didn't call me on the day he promised. I have asked him what ifhe didn't call, he answered me with what if the sun did not shine tomorrow. Anyways, I gave him another day. He then called me and told me they decide not to reinburse me. What is this dealer? I did all my service there, and they refuse to take resposibility for my damaged parts. DO NOT GO TO THIS DEALERSHIP read more

Although we did not buy a car, the experience and attention to what our needs were deserve an excellent review. Jorge Esquivel were superior to what we expected. I must say, that if should you need to make an internet appointment, make sure that it's with Jorge Esquivel. He will work to the best with you in order to make a happy car buying experience. read more

I didn't last more than 5 minutes. I've spent the last 2 months researching cars I wanted to buy. Came to this dealership to test the Type R and the hire end Civic Hatchback. The sales man said I can only test drive one. I was confused because I was ready to buy a car. Maybe it's my purple hair and video game sweatshirt that makes me look like im young. But don't judge a book by its cover. I said "your aren't willing to help me" the sales man said "you're the one walking away" absolute worst customer service. Going to another hona maybe there will be a "helpful Honda" person there. Don't go here! read more

I usually come here to get my car serviced (usually for oil changes) they have the best deals for an oil change since the dealerships around my house charge $70+ for a simple oil change. Shoutout to Adam for being the one to help me! He was super speedy and nice throughout the whole process. He kept me updated the whole time and quoted an hour wait time but after 20 minutes he told me my service was finished AND that they would provide a car wash for me! (probably because my car was so dirty). Gonna come back for another service when its time. read more

Hello everyone, I visited this location after receiving a quote online for a 2019 Camry sport in that wacky tonic yellow color. I find the color so bizarre that it made me smile every time I looked at it. After calculating it out I decided I'd head down and test drive it before buying. When I arrived after an hour and fifteen minute drive, I asked for my sales representative only to be told that he just left with another customer, but this new gentleman could help me. I agreed due to being pressed for time and test drove the vehicle, and ending up really liking it. The lights in the interior are a sporty deep red color that contrasts nicely with the lemon lime color of the car, and it was fairly smooth and quiet inside. I agreed to credit checking and showed my quote. At this point the sales rep told me I'd have to pay $895 more than my quote because of special features already in the car like "all weather floormats" and a few others. Confused, I told him that isn't what my quote said. He left to speak to the manager and brought back a print out of an internet page saying that the prices listed online may not be accurate. I walked back up to the sales rep and said, "I understand, but I was actually given a quote by your team, so I think I'm just going to leave, you have my information though." At this point a man claiming to be the manager came up and shook my hand. He explained that the additional $895 was for services already placed in the car and they had to add it because if they didn't, they'd be breaking their contract (with who, I'm not sure.) I reiterated once again they have my information, but at this point he interrupted me and offered to split the pay with me, stating that the cost should have been added to the quote but he'll generously offer to split it. I began to walk away while calmly saying I was going to leave, when he stepped towards me and quickly said again, "I'll split it with you so what do you wanna do sir!?"(his voiced raised in an exasperated manner.) I looked at him in the eyes and said sternly, "I don't want to be here." At this point you could see the blood rush to his face as he repeated what I said under his breath before literally shouting "HAVE A GOOD DAY SIR!" and storming off. So, for this reason I'd advice against using this location, as they don't stick to their quotes and will try to convince you they're doing you a favor by splitting an extra cost they added on, and not respecting your decision to leave when you've made up your mind to go. It doesn't matter if you have great credit and are willing to put down a $5,000 down payment, they'd rather lose an entire sale on a brand new $20,000+ car than eat $895 of expenses that they made up. I personally will not continue business with Honda from this point on, as I do not wish to deal with such shady practices or poor customer service. read more

Overall I'm happy with the deal I got from freeway honda, Amir is a very kind person and he helped me to purchase my car with a good interest rate even though I didn't build up my credit in that time, I recommend you to go to him, you can give it a try ! I would give it a five start if their service was the same quality, Good luck ! read more

It's two years birthday of my 2013 civic, and I've been super happy with her! Back to the time when I planed to get a civic, I almost went to all the Honda dealers in OC, and this place win my business for a reason, or several reasons :p. The manager gave me an acceptable price without playing any tricks, and, Rick is the guy for me to make the decision! I didn't have a car to drive there, so he called to ask when I finished working, and he could pick me up. It's about half an hour from my work place, and counting the rash hour traffic, it's easily getting worse. He offered the ride, and I didn't even promise anything. As a comparison, a 10 mins away Honda dealer said they can give me a ride if I sign the contract?! I found a friend to give me a ride later, didn't feel good for them to take much troubles if I turned out not having a car with freeway Honda. When I was there, it's pretty late, and Rick is still very professional and knowledgeable. In the test drive, he explained a lot, and stopped several times to let me try driving backward, U-turn, and get familiar with the camera image, etc. I went to many dealers before and had many test drivings, no one ever bothered. I felt he's really thinking on my behalf, explained everything I need to know, listened to me carefully and provided not just answers but suggestions! And, he respected my time, I really appreciate it! Compared to other dealers, one guy spent half an hour tried to sell me a used Accord, and I told him I want a new Civic! Another dealer told me I need to pay an extra $1000 to get a white Civic, after ran my credit check?! I told him I want a white one, if they didn't have one, that's their problem to get me the correct color! Yes, I went through all the troubles with many Honda dealers, just tried to get my first car! No need to mention the negotiations for the price back and forth.. Until I found freeway Honda, first, I like the name :p Professional, knowledgeable, considering customers, and respect their time, etc, that's how they win my business. As a plus, Rick is also very nice after I took my car home, I called to ask some questions, and he's very patient to provide the answers. It's not like some dealers, they sold you a car, then the end of the story. And, I received greeting card on my birthday, or the anniversary of my Civic, sooooo sweet~ Therefore, whenever I want a Honda again, or my friends need one, this is the place to go. And, ask for Rick Nemeth. read more

I really like the sales and service people there. Very helping and kind I just don't like the fact that I have had to take my car 2 times already for fixing of issues on my 2016 Pilot. I wish I was offered at least a free oil change or something for taking time off my schedule to go in. Well, overall they have good people working there. read more

I went in today as a first time buyer and the experience was nothing short from amazing. Christian was very helpful and was clearly experienced. I went in with my dad and Christian was able to speak both english and spanish fluently. He made the application process very easy. We were in and out of the dealer in two hours which I appreciate since people often complain of the long days that result from buying a car. I highly recommend this dealer and I would recommend seeing Christian at Freeway Honda if you need someone easy to talk to and someone that is well prepared to do his job. read more

Freeway Honda - Christian was very helpful and is the reason I walked out of here in 2 hours with a new car. - Car Dealers Near Me - Santa Ana, California

In love with this Dealership! When everyone said no to me, they said "yes!". My sales man's name is Jorge Zuniga and he was the best! He has an amazing attitude and he knows everything, I mean EVERYTHING there is to know about the cars. I got me a 2014 Honda CR-V and I couldn't be happier. My co-worker got herself a Honda Civic from a different dealership about a month before I did and let me say that the service does not compare. The first time she got in my car she mentioned how her car also had a screen but she didn't know how to put a picture on it or why the light on the dashboard turned from white to green. Well I was able to explained to her everything I knew and it was all thanks to Jorge! I also have to thank Ramon Coronado as he was able to give me an amazing deal I just couldn't refuse. My kids, my husband and I couldn't be happier with our new CR-V and best believe we will be going to them again when is time to get ourselves the Honda Pilot =) read more

Francisco and Hector are both terrific to work with, very courteous, and helpful. They made us feel very comfortable with our purchase. Great employees. Thank you Freeway Honda! read more

Highly recommend! We had the BEST customer service and everyone was super friendly and nice. Grateful for the time and help that everyone gave us. Thank you, Freeway Honda! read more

Jose (Cup) is the best! So is the manager inside that helps with financial! They were relentless in getting my current smart car management company to let them pay off my lease in full and take my smart car back! They paid the remainder of my lease off and got me into a BOSS new Honda! Jose was very patient with me during the choosing process too..didn't rush me...spent all evening with me on this. Highly recommended :--) read more

Freeway Honda is amazing! Everyone is helpful and very friendly. Amir is great and made the car purchasing experience easy for us. Al Noori showed us every feature on our new Passport - he is very knowledgeable and thorough and answered all our questions. We highly recommend Freeway Honda! read more

Freeway Honda - Car Dealers Near Me - Santa Ana, California

We've been looking around for a new honda and Daniel really helped us a lot! Daniel was super friendly and courteous and recommend people to ask for him. read more

Highly recommend these mechanics. We are from San Diego and broke down on the freeway. We got a tow to this dealership at 4pm and everyone was so calm, kind and helpful. They got our car fixed in no time. Kindness really does matter when you are in a stressful situation and all the guys there were great!! read more

At Freeway Honda, Jesse Rivera showed me the Honda Element, my options, let me test drive, and talked about the scenarios the car can handle. Despite a lot of customers going in and out he also sat with me for an hour to ensure I wasn't alone as I waited for my mom to arrive. And was patient working with my mom, who always gets her price in the end. Bill the manager was also wonderful in giving us a good trade-in price. Freeway Honda was an amazing experience. Be sure to ask for Jesse Rivera he's really, really caring and has a great perspective on customer service :) At first we went to Honda World in Westminster, they were rude and belittling and saw us as dollar signs rather than customers. We went to Freeway Honda and had such an amazing experience in comparison. read more

Some of you might have noticed that I edited my review. Honda Freeway and I had a rough start but I am glad to say that we resolved the issues and the "second' start was much better. What had happened: the whole story is pretty long but I'll try to point out the main things. I came back from Europe, the check engine light was on and my car needed to be fixed so I brought it in to Freeway Honda. It turned out that one of the valves was broken und the whole motor needed to be opened and repaired. Freeway Honda repaired my car. 3 Weeks later my car had to be towed from the highway and I called Freeway Honda. Jeff, the general manager told me to bring it to the dealership and so the towing company brought my car to Freeway Honda. From there on Frank, the service manager took care of things. Him and Trish checked me in, Frank immediately got his people to look at my car and he was very supportive while I was waiting. He explained the whole problem to me, showed me pictures of how the motor is set up and gave me all the information I needed. I was really worried and I was very glad that Frank was so supportive! After checking the car, it turned out that due to a mis-communication the time belt in the motor had not been repaired at my first visit and so the whole work that had been done a couple weeks ago was destroyed :-( I was devastated, in my head I was already saying good bye to my car when Frank told me that they will take the blame for it and he offered me to repair my car at their expenses. Freeway Honda also payed for my towing fee (208$) and for my rental car for the time while my car was in repair! During all those days while my car was being repaired, Frank send me email updated to let me know the status and how long it will approximately take. That's what I call customer service! This monday I picked up my car, it was super clean, up and running! Frank even had his detail guy go over the car who also changed the oil for me! Anybody who has had problems with a car knows how terrible this feels and it just makes the whole situation way easier if you have people around you who care, who inform you and give you a feeling of support. I'm glad things turned out positive and the issues from my first visit were resolved! read more

Best car buying experience I've had so far. We walked in, told Amir what we wanted and he made it happen. Everything was quick. There wasn't the need to do tons of haggling even when signing the final paperwork. I highly recommend Amir. He was really funny and got the job done quickly. Rick was fantastic too. He explained everything to me about the car before I drove off, helped move things from my original car, and even paired up my phone for me. I'll definitely be going back next time I want a Honda. :) read more

Always a great experience at freeway honda. Every time I go in to get my car serviced it's a pleasant experience. The service is always effective and time efficient. Everyone in there, especially Jay Reyes, caters to the customer and makes sure I always leave happy. Thank you Jay and freeway honda for making my experience there so great! I will keep on going back. read more

Thank you Sal and Gus for making my experience quick and easy! Did my research on true car and other sites on what I should be expecting to pay for a new 2016 Honda Accord. Sal was able to make me a deal that I was very happy with. I came in and met with Gus who was very kind and helpful with the paperwork and all my questions and concerns. I was in and out fast, hardly had to wait. Usually buying a car is a long processed but it took me less than an hour over here. On top of the the sales manager Sal was checking up on me often to make sure everything was ok. I was very pleased. And the finance guy (sorry forgot his name) was also very kind, fast, and helpful. Thanks ! read more

Chris helped me purchase my very 1st car and he is definitely a helpful Honda guy. He was very knowledgeable and answered every question I had. He made the process as smooth as possible. Thank you Chris! Definitely recommend purchasing your car here with Chris. read more

Freeway Honda - 2019 Honda Accord sport - Car Dealers Near Me - Santa Ana, California

Was very impressed with the service department! I made an appointment to have my airbag recall fixed and Michael was very friendly/knowledgeable. He went above and beyond to make sure I had a ride home AND back! The service took half the time as I expected also. Thank you! read more

Elvis at Freeway Honda took me straight to the car I found online. He was so knowledgeable and helpful. He answered all my questions and worked really hard to get me in this car for what I could afford. I recommend Elvis to anyone looking for a vehicle!! You are in good hands with this company.. thank you, Kelli read more