Great, great service! From requesting for a quote (Fuse HVAC quote was very reasonable). Scheduling was quick and easy. Ilya came on time and explained everything he was going to do. He showed me when he found the problem I had called about. And explained. My issue ended up to be something different and even provided me with a referral to a company who could look at my drainage issue. 10/10 would recommend to my friends and family. And will call them again if needed (hopefully I won't need them too much!). Thank you Alec and Ilya!! read more

Very quick scheduling for next day appointment. Technician diagnosed a leak very quickly and the report was filed with my warranty company same day. read more

Quick response time, accommodating schedule. Recommend using them when your fridge decides to go on strike. read more

Booked and then no one showed. Then waited for follow up. Nothing. Vendor not recommended. They lied about showing up.

They were professional, honest, and reasonably priced. I wouldn't hesitate to call them for whatever your needs are.

I am not a person who often does reviews. I feel this needs to be shared. The communication with this company is draining. I called just now to see if we could fix this before I posted. My call was answered by AI - which just kept repeating itself and could not transfer me to Roman. Their communication has been horrible and now they don't have a human to assist. That not a good idea! I scheduled with them to fix an AC in early May and it took until mid June to get them out to the property - two appointments were cancel before we finally got the work done.They did ask for 1/2 payment up front and 1/2 when complete. Fair. When we mailed the first 1/2 payment. They said they did not receive it. We had to show that they did cash the check. That took about 10 days for them to agree they did cash that check. We made the final payment. Again, they stated they did not receive that final payment. We emailed them back and said we mailed it - gave them the date and the check number and asked them to please confirm the address where we mailed to make are we had the correct address. They never have responded to that email. Usually they text and email you over the weekend about payments - all weekend, not just once. They did feel the need to contact me this Sunday to ask where the final payment is. They never responded to our email addressing the final payment that we did mail that payment. to them - they just emailed where is the payment. This has been 3 months of my life! NOOOOO. read more

Great experience with this company! They responded very quickly and set an appointment same day. They came to our store to investigate the problem and started working on the repair same time. I really appreciate their care and responding to our questions even after working hours They are honest and I would recommend them 100% Thank you, Roman for all your time and your explanation for the problem read more

good response and good service although a bit pricey. Alexander the technician was professional.

Blossom L. 2 0 3 days ago Tech came first day called, provided diagnosis. Due to being late in afternoon they returned to finish job. Roman came along with tech to ensure job was completed successfully, efficiently. Really appreciate the techs hard work, Alec who took calls, and especially Roman who explained everything, very professional and nice! Thank you read more

My family has a condo near Honolulu which we rent sometimes. Several days ago tenants called me and complained that AC don't work. It was a challenge to find HVAC company in the region, because everyone was booked for weeks. Only Fuse could come the next day, so I asked them to have a look and tell me what's wrong with the system. Guys came and I'm not sure what they did, but now everything works fine - and their prices are also reasonable. Thank you guys! read more

Fuse Hawaii Air Conditioning - Heating & Air Conditioning/HVAC Near Me

After calling me, explaining the issue, and profusely apologizing, Fuse repair management gave me full refunds for my estimates. He understood my reasoning for a negative review, and explained how he has run into many obstacles as a start up(those of you who understand starting a company will agree) He also explained that he has restructured and has been putting out the fires in order to grow his business into his dream. We must sometimes fail in order to learn and grow, and I believe they are on the right path again. Believe it or not, I will definitely try them again when I run into any appliance issue (by the way they do HVAC, windows, and provide other services no ad well) I wish you well Alec, I will let you know if I need another estimate and good luck! read more

This is an honest company. My central AC needed a replacement. Among 5 contractors who inspected my system and gave me an estimate, Fuse Hawaii gave me the cheapest rate for the same brand I had in mind. They also included a generous loyalty discount in the package. Sad to say that another contractor tried to rip me off and quoted me 3 times as much as Fuse Hawaii's estimate. I would recommend Fuse Hawaii to anyone needing an AC installation/replacement and have the peace of mind that they're getting a fair and honest pricing. read more

I have used Fuse now for two different fridge problems on my properties and both times I was very pleased with the service. The first time I used them, they found me the best and cheapest fix needed to get my fridge running for a long time, the second time they came out for another unit they were fast and honest and told me to not pay for the job just buy a new one. I will be using them again in the future to make sure my units are always running properly. read more

I want to recognize 3 team members at Fuse. Started with Alec in sales, Ilya as technician, and Roman in management. ALL were very responsive and easy to work with and delivered fantastic customer support. We had a challenging washing machine repair and ultimately ended up not proceeding because of the age of the washer and the cost of parts / labor. It was more practical to buy a new washer. Fuse did not "hold us hostage" to the planned repairs. I happily paid the diagnostic service call fee to offset some of the time/labor involved in diagnosing the problem and determining the appropriate solution. I really appreciate this! I will be contacting Fuse in the future for any other appliance repairs. Thank you to the team, led by Roman. read more

Our refrigerator was broken and I called this company. They were out the next day and repaired it in the spot. I would highly recommend this company. Very professional. read more

This was the worst business I have ever had to personally deal with. After initially sending out a tech quickly for diagnostics to figure out what was wrong with my A/C it all went downhill from there. The tech said he couldn't personally replace the safety switch and they would have to send someone else out. They waited a full week to get an estimate back to me and to schedule another tech to come out which took another 2 weeks. After 3 weeks with no A/C in Hawaii summer while being 9 months pregnant, the tech to fix it finally showed up to just inform me that he wasn't familiar with my type of A/C unit and didn't know how to fix it. When I called the office to inform them of this they told me that it was a dispatch issue and they would send the proper tech back next week for repair. When I explained the situation they agreed to send the original tech back to my place at 5pm that day to make the repairs. (The repairs that he allegedly didn't know how to make 3 weeks prior.) At 4:30 I received a phone call from them saying the tech wasn't going to be able to make it at 5. After explaining the situation to the office, they called him and now he was going to be able to come. Once he talked to my security desk downstairs to check in upon arrival, he informed his office they wouldn't let him upstairs so he tried to leave. My security desk was only asking him what unit he wanted to go to. He tried to get out of completing this job for the 4th time. After finally arriving, an hour later the job was "complete". He didn't have the one part that needed to be changed out ready, and I highly doubt that he actually conducted a full cleaning of my A/C unit in that amount of time. Please save your money and time and go with literally any other A/C repair company. read more

Awesome experience!! Showed up right on time. Very knowledgeable about my system and what was needed to get it up and running again. If ever needed again in the future I will definitely be using Fuse AC to do the work. Great service and good price. A true Kamaaina company that made the extra effort to get over to our house to fix the problem even though they had already done a long day installing a large AC system. I will be recommending them to friends who have AC issues and want Great service. Mahalo Nui Loa Fuse!!!! read more

I had a problem with my dryer. The tech came to repair and diagnosed the problem. Returned with a second tech and changed a washer from the back of my dryer which was allowing water to leak in Repair fixed the problem BUT dryer wouldn't stay on. They problem solved for 2 hours. Very apologetic they returned a portion of the $$ The owner contacted me to see how he could make good I appreciated that. Great customer service read more

Our washer wouldn't start so I turned to Yelp and they sent put my project to two providers. Only Fuse responded. Fuse messaged me the next day (request sent at night) and stated their $99 service fee to come check it out along with two times available (the next day or the following day). They said after they look at it they will quite repairs. If we go with them they waive the service fee to assess and we schedule another appointment. We made the appointment for the next day. My technician messaged when he was on his way and was prompt at the beginning of the time window. He was great and was thorough to find out the cause of the issue we were having. He showed me the part that was needed as well as it's price. Unfortunately the part costs almost as much as 3/4 of a new washer. There was mo pressure to get it fixed and he just charged the service fee of $99. I recommend them to anyone looking for an honest assessment at a decent price to see if it's worth saving an appliance or getting a new one. read more

Fast same day repair of A/C wall unit that wasn't blowing any cold air. Needed Freon and had a small leak. Reasonable priced and great communication! Thank you! read more

Very happy so far with the service and the work provided by Fuse for my AC system. I was pleasantly surprised they had same day availability but was able to assist with my AC maintenance and also resolved the issue quickly! read more

I heard from this company But I'm not too sure if they do the restaurant kitchen I think our kitchen is hot, smoky, and grease Maybe the hood and exhaust fan not working well Do you do repair for those stuff? read more

Great service. Upfront and the job took 1 hour. I would recommend HVAC & appliances for overhead installs on microwaves.

Otstanding service. One of the best companies we have ever dealt with. Our air conditioning broke and Fuse came the next day to analyze and prepare a quote. They began work at the end of the same week! They are thorough and knowledegable. Billy at dispatch responds right away. Workers are polite and thorough and knowledgeable. We cannot be happier. read more

Troubleshoot hybrid ac. Good work and reasonable. Ontime and clean. There's a slight english language challenge with technician but was able to use cell phone translator app. read more

What great management! The company owner was a pleasure to deal with. He was responsive, courteous, and prompt. He gave me the specific information I requested and was extremely knowledgeable about his trade. Highly recommended. read more

Super happy with the great customer service and communication with Rafal. Technician (Ilya?) was also personable and work was done in a timely manner. Thank you! read more

I highly recommend Fuse HVAC and Appliance Repair. As a Real Estate Agent and Property Manager, finding trusted vendors is essential. I know when I call Ivan, he will provide outstanding service. Ivan and crew recommended changing out the window unit for a split system. They were able to fit me in at the last minute due to the circumstances so I am great full. read more

My dishwasher was clogged. Ilya fixed the problem in less than 40 minutes. He was also punctual. Appointment was made very easily. Appreciate the great work. read more

Thank you Fuse Hawaii for responding so quickly! I went into work and my AC stopped working for who knows what reason. I called Fuse Hawaii & they came right away to fix the problem and I was able to get back to work. Thank you so much for saving my AC & busy work day! I am a forever customer & will refer you to all my business friends. read more

Highly recommend this company to install your wall units. Great guys and exceptionally done.

Great company, very dependable. I needed maintenance done for my AC and it was one of the few companies that actually answer the phone call on the island. They sent me a technician the very next day. He was very knowledgeable and did his job quickly. I will definitely use their services again. read more

I could not be more pleased with Fuse! Found them on Yelp, submitted a request for an estimate and got a response within minutes and an appointment within 48 hours to fix my broken dishwasher' Eli was friendly, on time, and spotted the issue and fixed it promptly without having to order any extra parts. I'm so happy with this company and would very highly recommend! read more

Fuse HVAC was very quick in replying to the quote request. I was able to get a visit from an estimator the next day and a replacement a/c unit installed within one week. Very efficient read more

Fuse came to the house on time and very professional. Assessed our washer. Unfortunately the cost of parts for the repair was more than the cost of the washer so we did not get the washer repaired. However I have full confidence that if we did Alec and Ilya would be more than able to finish the job. read more

A very thorough examination was done. They provided a detailed estimate, but it was not worth it to repair, so I l bought a new washer.

Very smooth and hassle free experience! Needed custom air conditioning set up in my small slice of paradise that I am now lucky enough to call home. I called around and most HAVC guys were too busy, did not get back to me at all or if they did, sounded seriously undercoffenated. Alec and Roman were very professional on the phone, and after a few helpful suggestions, they put me on the schedule right away. Ilya Kuchaev (got the spelling of the name from the cool scheduling app they use) who actually worked at my place was very polite, detail oriented, made sure everything was the way I wanted it to be and cleaned up thoroughly afterwards. Ilya thank you for going above and beyond! Very user friendly home improvement experience for a change. Mahalo! read more

The technician arrived early and fixed the dryer issue. He was knowledgeable and professional. I will return if any appliance needs service. read more

Our stand up freezer was not working. We called on a Thursday and Repair was done on Monday. Ilya the technician did a great job. We were charged a fair price as well. We are happy we found Fuse Hvac! read more

Great response and work was on or above par. I have and will be using them again; outstanding work, and workers.