They did a great job with what was there. Straight forward and no exaggeration or shenanigans. AC working fine.

Roman was the first guy who came to inspect my old AC units and determined what size would be best to lower the temps based on the size of the room. Very easy going and detailed oriented by documenting pictures and measurements. It was nice since they also offer financing in house through a third party bank. Rates were reasonable compared to charging it. Prices were also very reasonable based on the market. I ended up going with Daikon. You can also choose from other popular brands like Mitsubishi. They can find any brand you want for the most part. Ilya the main serviceman who installed my equipment in my living room and back family room. I want to be sure house stays cool during the summer. I have yet to budget for my upstairs split AC units. But I will highly consider Fuse! One of the other employees who came to help I believe his name is Daniel. He usually services the AC with cleaning but he helped Ilya with the removal of my old split AC unit. They also hauled out the old units! Super awesome! Employees are happy and work efficiently. Price point is also fair. There may also be rebates available for certain energy efficient AC systems. I need to add a photo of back living space and units outside. But I was happy to see they also provided the plastic stand for the confessor fans to sit on the exterior of my home. read more

Fuse Hawaii Air Conditioning - My Daikon unit (24,000 BTU) - Heating & Air Conditioning/HVAC Near Me

Good service. Responded quickly to our needs. Needed maintenance on our AC unit. Make sure you know what you have. They ask to make sure to send the right people. The guy who came out was good. Professional, took his time, friendly. Would go back next time AC maintenance is needed. read more

They came out and confirmed what I already knew for $100. They told me they'd look for replacement compressor for the SubZero refer. They never responded back with any assistance whatsoever. I recommend everyone stay clear of this company. read more

Top notch HVAC company, Ivan came to give an estimate on a replacement system as I was told by another HVAC company it needs to be replaced. Ivan was outstanding by asking me questions and to him something didn't add up so he sent one of his technicians Elisei out and troubleshooted the system and found the problem to a bad capacitor. So the other company wanted to replace the entire AC unit but FUSE HAWAII came to the rescue and fixed our AC w/o replacing. From the start when Ivan came over I could tell they were honest and truthful people. Elisei the technician was great, figured out the issues, extremely polite and courteous and took care of everything. Thank you! BTW, I also contacted APB HVAC & CLK Mechanical and neither responded to my multiple messages. Only FUSE HAWAII answered and gave callbacks. KUDOS Fuse! read more

Better companies down the road! Don't be me: Read all the 1-star reviews before booking! You may notice the theme that I missed. IF you do business w/ this company, be prepared to get excellent service setting up your initial diagnosis appointment for only $99! THEN, be prepared to use Google Translate to communicate with the technician that only speak good enough English to tell you an inflated price estimate to fix the problem; and then use Google to "try" and explain the problem. IF they don't return your calls, then just give a bad review; then be prepared for multiple texts & messages over the next few months to say it was all a "mis-understanding". They may even offer you a discount for the "mis-understanding." I definitely thank God that I only wasted $99. The estimate was an attempt to see how much I was willing to pay if I continued w/ Fuse for the repair. In the end, I went with another local company who completed the job for half the Fuse estimated price. I don't know if it's mis-understanding, persistence, or disrespect, but after telling Fuse that the problem is already fixed, Fuse is still calling; and I'm still not answering! Good luck, DW read more

This review is long overdue. I meant to do it after the first time I used Fuse. This was my second time using Fuse for my Samsung split AC unit. The first time was late last year when my wife was about to give birth and there was no cold air. I called Fuse to come by for repair and was expecting them to just diagnose the problem and come back much later. Come to find out it was a Freon/Refrigerant leak and I want to say they fixed it same day. The overall experience was very smooth and they fixed it very quick. This time during the tail end of this hot summer, I found that my AC wasn't running very efficiently because I was hearing sputtering while it was running. Fuse came to clean all 3 units, 1 in the living room, 1 in the bedroom, and 1 on the lanai. Come to find out after everything was done being cleaned that the living room unit had a significant amount of dog hair. The tech did a great job of cleaning all three units, as now my AC is running very smoothly and efficiently. It blows very cool even on the lowest fan setting and on 72°. So much so that I saw steam coming off of food we just took out of the microwave while it was running. Thank you for the great service and for getting the job done at a reasonable price compared to other companies! I was very pleased with the results and I will be using Fuse for my next AC maintenance or repair project. read more

Denis and Oleg installed two chillers in my condo. They did a great job. Showed up on time and worked all day Friday and Saturday to get the job done. Price was competitive and they did everything as promised. read more

Very happy with Fuse. First off, not all AC repair sevices "do" my specific a-c. And waiting for anyone to respond takes a while if they get back to you at all. Then there is Fuse. Wonderful experience. Called me yesterday and came in today to do the review/repair. Honest reasonably priced. What's not to love? Thank you Aleksandra and Elisei! read more

Ilya of Fuse Hawaii AC came out to our home yesterday and fixed our AC. Five Stars to Ilya and Fuse Hawaii.

Only Fuse Hawaiʻi Air Conditioning came through with a timely onsite estimator, excellent online bid, diligent written and phone follow up, and fantastic onsite installation of our new Daikin split AC with four blowers, IN A CONDO. Everyone else bailed and balked and or ghosted me. I sent detailed emails with original install photos, floor plan and desired equipment links to dozens of these contractors on Yelp. It was truly astonishing to get only two competent replies, and only one who was available to do the work with a couple monthʻs notice. Condos are not as fun to do as homes, apparently. Fuse Hawaiʻi Air Conditioning is a franchise of Fuse Service in California, with a growing number of other state franchises. They have a fantastic website, excellent communicators, and my installers were my favorite contractors so far after decades of remodel work. * Ivan and Erik showed up right on time for the estimate. * The installers wore clean white socks in my white carpet OCD Condo. * My desired equipment came at better prices than I found online. * My old equipment was carefully removed and the new Daikin condenser and four blowers were carefully installed after the old lines were pressured tested for over an hour, and the drains were verified good, and the electrical was tested as well. * Michael, the sales manager out of state, went far out of his way in a different time zone, to text me back and call at time convenient for me, and answered all my tedious and nervous tech questions. * Ren and Oleg were fantastic to work with and carefully cleaned up all the packaging and old equipment and their tools, leaving not a trace to show for the fantastic new AC system. They worked hard without breaks until the job was done perfectly. * Make sure and tip these guys, they are a rare quality! Nobody else came close to this kind of professional work from start to finish in the whole process. Just light the FUSE for your project now. Best of luck to Ren and Oleg and the whole team, as they develop more fans like me in the islands! Your life will stay busy, but I hope you remember how grateful we are to be able to survive at home again thanks to your fine work. I will be happy to communicate with you directly if Michael sends me your info, but there is not much more to say than that I donʻt have other social media accounts at all, but logged onto Yelp to thank these guys specifically. Five Stars. No regrets. read more

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Yevhen and Oleg were life savers! They came out on a days notice. They were able to diagnose and fix our central air AC. They were on time and provided excellent customer service. Although Fuse Hawaii mainly targets commercial businesses, they were my heroes in this stressful time! read more

Great team. My first experience with fuse was to perform maintenance on five split AC units. They did a great job and were very careful to keep our place clean. Pricing was great About a month later, Fuse helped me replace a 20 year old central AC unit at a different property. It was a tough job because the space inside was tight. Again, they did a great job. From start to finish they were great. Highly recommended. read more

We are recommending this company for a number of reasons. Our 16 YO HVAC system called it quits and we contacted several companies. Fuse Hawaii Air Conditioning responded promptly via text (at 10 pm at that). The very next day we received a call from Alec to schedule someone to look at the unit. Within a few hours Roman was at our house and provided an estimate in the same day. The price was fair/reasonable and comparable to estimates for unit replacements in our general area. From day one communication was excellent and professional. We received texts with their ETAs and Roman answered all of our questions/concerns before they started the work. They were very efficient, in one day Roman and his crew completed the job, replacing the unit in the attic and outside. He also stayed to ensure the units were working properly. Within 5 days we got our HVAC replaced. Bonus, we purchased a Smart Home WiFi thermostat before the HVAC broke down and never got around to installing it; Roman installed it for us. I work remotely and was not looking forward to install day but they were very quiet. Thank you Roman and crew! read more

Fuse Hawaii Air Conditioning - Old unit - Heating & Air Conditioning/HVAC Near Me

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Update: After leaving my initial review, the company reached out and came by to fix the issue. Both air conditioning units are now working properly. I appreciate that they eventually followed through and resolved the problem. While the initial experience was very frustrating--especially being without AC for several days with a newborn--I'm glad the company ultimately made things right. We called this company for a diagnostic on our two air conditioning units, both of which were working at the time. After performing a pressure test and failing to find a leak, the technicians told us we would need to replace the entire compressor. They left without giving us any explanation of what was actually performed, left both units turned off, and didn't even bother putting the fuses back in. When we reconnected the fuses ourselves to try and use the AC, both units were suddenly inoperable--cutting off on their own and displaying error codes that had never appeared before. All we asked was to please have our units returned to the way they were, since they were at least operable before the company touched them. Michael the manager eventually called us, acted as if the company was highly reputable, and assured us they would take care of the problem. They sent another technician, but he was unable to fix the issue, gave us no explanation of what went wrong, and told us to call Michael again if we were still having problems. Since then, we've called and left multiple voicemails, but we have not heard anything back, the units were damaged during the pressure test and now the company is ghosting us. Meanwhile, we have been without air conditioning for several days in Kapolei, Hawaii, in the middle of the heat--with a newborn in the house. This situation is completely unacceptable. We are still waiting for a response, but the silence and lack of accountability speak volumes. How is it acceptable that we called for a simple diagnostic on two working AC units and were left with completely nonfunctional systems, vague recommendations to replace an expensive, and no communication since? We haven't even received an estimate of what it would cost to get the problem fixed. This company's handling of our situation has been irresponsible, unprofessional, and flat-out negligent. If you value your comfort and your family's well-being, look elsewhere. read more

I don't usually leave reviews, but Fuse Hawaii definitely deserves one. From the moment I reached out, the experience was smooth and stress-free. We finally decided to install a new AC system after dealing with constant heat and an old unit that couldn't keep up. Choosing Fuse Hawaii turned out to be the best decision. A huge shoutout to all the team and Michael, the sales manager -- incredibly responsive, honest, and genuinely helpful. He answered every question I had and walked me through all the options, and made sure everything was explained and scheduled perfectly. You can tell he really cares about customer experience, not just getting the job done. The installation team arrived on time, worked efficiently, and explained everything without rushing. They were respectful of the home, cleaned up after the install, and even shared a few maintenance tips to keep the system running smoothly. The new AC is quiet, powerful, and made a HUGE difference immediately. Overall, Fuse Hawaii went above and beyond. Excellent communication, quality work. Highly recommend this company to anyone looking for reliable AC installation or service. read more

1. They cannot speak english! 2. They do NOT know how to follow up with phone calls only emails 3. They DO NOT know how to file claims with your Home Insurance company and 4. Their estimates are unclear if they've contacted your home insurance for verification and specify that in their estimates!!!! BUT, they are quick to take your diagnosis appointment fee and only tell you that your AC unit is broken and we don't know where it's broken. They really need to get English speaking workers there. No recommendation here just headache! read more

We hired Fuse HI AC for a service call to check and maintain the AC equipment in our Hawaii Kai home. Elise Udachim was the technician sent by the company. He arrived promptly, worked continuously and explained in terms I understood what needed to be done and why. Elisel is a highly qualified and competent worker. I would always request him for any AC service I needed! Bonnie volkman Hawaii Kai, HI read more

Worked with Ultimate AC, who was the first to respond. Needed to have my AC unit changed ASAP. We babysit our grandson, who sleeps in that room. Usually put him down for a nap after he eats, around 1 pm. They came on time and finished the job in less than 2 hours, more than enough time for his nap! read more

Fuse made an excellent work on installing a split AC system in our house. This was a difficult task considering a very limited space in attic where the system was installed. Two companies we invited before choosing Fuse suggested to make cuttings of wood blocks in the attic which would significantly damage our house. Renat Godziev and Ilya Kuchaev from the Fuse company installed the system without any cutting. Renat and Ilya have been working since 9 am till 7 pm to be sure that the system is working properly. I highly recommend Fuse company for any AC-related work. Dr. Alexander Krot U. Hawaii at Manoa read more

We needed to repair our elevator room AC unit, and called Fuse. The technician arrived, diagnosed the issue, and had the elevator AC repaired in no time. read more

Quick and honest service! They did not try to "up sell" what was needed. A $15 part plus labor did the trick. Other company quote $14-15000! read more

Fuse Hawaii did a professional job in my home. The guys arrived on time, were polite, and pleasant to talk to. They advised me on the best options to solve my air-conditioning issue. I highly recommend them. read more

Service was great. I needed my AC fixed and diagnostic showed a leak. They were able to give me a quote on the price and it was fixed after 30 minutes. My AC is now blowing ice cold air. It is a bit pricey but everything is expensive nowadays. They at least offer 10% off military discount on the labor cost. They were quick to respond and answered all of my questions. read more

Fuse Hawaii team did a great job installing dual mini split system in my condo. Very professional and everything was installed on time! Will use them again in the future for sure read more

I am happy that we were able to contact Fuse to come to service of of our unit's AC issue. They came on time and were easy to talk to. I will call them for future job for sure. read more

Fuse HVAC was quick to respond and easy to schedule with. They sent a technician within a couple days. They charged an average price, $150, for a squeaky dryer drum. They opened it up and lubed the wheels. It took longer than expected to repair and the tech. wasn't super friendly. But at this point I still would have given 5 stars. The only problem is the dryer is squeaking again after only one week. I'll wait to see how this is corrected and possibly change my review at that time. But for now, the problem is the same as before the repair, and we're out the cost of the repair. read more

I was very happy with the split AC cleaning performed by Fuse from start to finish. My call was answered promptly and all the pertinent info shared. They scheduled the work quickly, came on time, and the technician did a very thorough job of cleaning. The cost was very reasonable and well work it. I will definitely use Fuse again for cleaning and service work. read more

Professional, every step of the project! Also, of the three bids received, Fuse Hawaii was the lowest! Egor G. and his assistant did a great job! read more

Quick response and they fixed it. Those are the two qualities you want on the hottest day of the year when your Mitsubishi split-AC goes out due to geckos making a nest inside. The Fuse tech was on time and communicated clearly. We were given some options and he stayed late to finish the job in one session. Now it's nice and cool. And at a really good price too! read more

FUSE is fast to return your initial diagnostic appointment for $99. After that you will not hear from them. They came to my house to diagnose a dishwasher. Diagnosed it and said they need to order a part. I never heard from them again after repeatedly attempting to follow up with them via text and phone call. It has now been one month.No part takes one month to deliver. I believe their business model is to just collect diagnostics fees. If you want to pay someone $100 dollars to tell you your appliance is broken have at it. However with so many other good appliance business I would take your business elsewhere. read more

Customer service response time was good until I inquired about the Hawaii Energy Instant Rebate. They are listed as an authorized contractor on the Hawaii Energy Rebate website page but they act like they don't know anything about this rebate. I had to reach out again asking for a new estimate minus the instant rebate amount and they said they are still looking in to it. It's been days now and no response. read more

Ivan, my husband also served in the U.S. Army and therefore I do value service to our Country. Transplants has nothing to do with service to our country but refers to the individuals that move to Hawaii and decide to change the culture here and make this place like the one they grew up in. Hawaii is unique because there is the spirit of Aloha. All of our family live here and when I say this I mean hundreds of them, some I've never met. We have strong connections also with friends who are born and raised here. Eg, I never knew my husband growing up but learned later that our mothers went to the same high school at the same time and his friend grew up with my friend. This is the connection that new residents can't relate to. Because of this we treat each other as friends even when doing business and don't try to deceive them just to make a buck as this can negatively impact the business. After you sent me the email to choose how to move forward, charged me the diagnostic fee and didn't return my call I contacted another random company, they came into the house and by chance, it was my daughters good friend. This is what I'm talking about. They checked if the unit was still under warranty and guess what? The warranty was good. They picked up parts and just charged labor. They offered to do it for free but again local style.. "oh no I'm paying you full price" and I did because that's how things should be. "Ohana" is not just a word but the way we live and treat others on the island. I didn't respond to your multiple calls after I posted my review. You refunded the diagnostic fee which I didn't ask for but we both know it was to change my review. read more

While this company is very responsive the miscommunication resulted in wasted time. I contacted the company for a refrigerator repair. Provided all model/brand information and clearly described the problem. Informed them that the ice dispenser switch was broken/stuck and would not stop running. I set up an appt and was asked for a deposit of 99$. The technician arrived early, which was awesome. Then proceeded to look at the refrigerator for a few minutes. Went on to tell us that they would need to look up the switch and order, then would schedule a return visit for repair. I expressed my frustration with the process, noting that they already had all the information. I spoke with the scheduler/manager who was unable to tell me switch availability or timing for repair. Update: Roman and Ilya were able to return within 24 hours, completely resolve the issue and provide feedback on how to lengthen the life of the fridge. Very good experience overall and would recommend. read more

FuseHI performed a deep-clean on one of my Split A/C Wall Units on 23 May 25. They did an excellent job. Their care to protect furniture and any surrounding wall/floor area from the cleaning effort was impressive. On time and on budget. As it should be. This is our second excellent experience with FuseHI in the last few months. They will be our "go to" in the future. read more

Roman and Inessa we very professional and walked me through the process. Thankful to GOD for allowing them to Bless us. GOD IS GOOD!!! Got new Bosh 15 SEER 4 Ton unit installed for must less than what Steve Plumbing and AC quoted me. read more

Thank you Alek and Roman for fast responce and quality work! Had a leak coming from the ceiling, which turned out to be an HVAC issue. They fixed it in one day. Thank you! read more

Ilya did a terrific job cleaning our filthy built-in AC and wall unit AC for a very reasonable price. Fuse was responsive with an immediate bid, sent someone in a few days, showed up on time and delivered results. Highly recommend! read more

I used this company a few weeks ago to install a new unit. Try did such a great job that we decided to use them again for servicing all of our other units. They did such a great job I felt the need to share this second experience as well! I wanted to say how happy we are with your service and all of your staff! Roman and Oleg have been so nice to work with. And my Gosh Oleg did such a beautiful job servicing our A/C units! Especially the one in the back of the house. He showed me before and after photos and I really appreciate that he did that. Otherwise I would never have known how extensive of a job he did. And so extremely tidy! He prepped very well and I had literally zero cleanup even though it was a very nasty job. We had in the past had our units serviced every year (At least) but no one EVER took everything apart and really cleaned it like this. He put down tarps and really dug in deep and made it all sparkle. There was mildew in there from years of not being cleaned properly. I see now that those other companies just did the least they could to call the units "Serviced" FUSE DID THE MOST! Very professional! And it was done at a very fair price especially for the hours spent! We are so happy. Once again! Oh and they recommended a cleaning service that we also used and they were also extremely professional and fair priced. As silly as this sounds when speaking in terms of a review of household services , We honestly feel like this company and its entourage has actually enriched our lives. Thanks again! read more

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UPDATE: I was able to speak to the Project Manager, Roman who was very helpful and professional. He acknowledged my frustration with the experience and we were able to come to an agreeable solution. I offered to pay $150 total for the service but he just accepted the $99 diagnostic fee as the total cost for the project. I have modified my review to be 4 stars because I'm happy that they were able to fix our issue really quickly but I wish we could have avoided this miscommunication following the repair. I would consider using this company for future appliance needs but would be very cautious about confirming what services they planned to complete and getting cost estimates prior. ---- I used Fuse for a recent issue with my Samsung washer. We kept having error codes and weren't able to troubleshoot the problem ourselves. I had initially requested a quote from another company but Yelp allowed me to send the request to several other companies. I wish I had just stuck with the initial company that I had inquired with. We're brand new first time parents so we have been generating a TON of laundry. we basically do 1-2 loads a week between us and the baby. So when our washer wasn't working it was a big issue for us. Fuse was really quick to reply and was able to come out for service that same day. I also appreciated the communication through texting as this was easiest for me while I was trying to address our problem while I was at work. This is basically the only reason I am giving a 2 star review. They charged the $99 diagnostic fee at time of booking the appointment - totally reasonable. The technician showed up on time - great. He completed the job and told me "It was super easy, it just took 15 minutes. That was stuck in there. I don't know what that is." (pointing to a lint and gunk covered breastfeeding pad - ahhh so that's where that went *facepalm*). The technician said the company would be in touch with an invoice and left within 25 minutes of his arrival at our house. Less than 30 minutes later I received a link requesting feedback. Then 2 hours after that I received an invoice for $260 for "cloth removal." $260!! I can't imagine what they're charging for a "hard" project or something that would need replacement parts. Additionally the invoice states that the diagnostic fee includes diagnosis and explanation of what went wrong, system recommendations for your home and estimate with cost. We received none of that. No information as to how this happened and how to prevent it in the future. We also did not give consent to the actual fixing of the problem but were charged for it regardless. I reached out to the company via phone (left voicemail, no call back) and text regarding the cost. $260 for 15 minutes of work with no parts seemed absurd to me. I received a text reply 2 days later "Don't worry. We will take care of this." I then received no communication until today when I reached out to them trying to figure out what the resolution was. They offered me a $50 discount so I would still owe an additional $124 in addition to the $99 I already paid for the diagnostic. I have left a message for the Project Manager to discuss further but I have been pretty frustrated with the customer service from this company. TLDR - be careful, they may crazy overcharge you for services that you did not approve. I would recommend you take your business elsewhere. read more