Finally bought a car here and was the best experience on the sales side as well! We worked with Kashi on the sales team and he didn't disappoint at all! He was great from the first contact to allowing us to drive the car to being quick with the entire process because I had my whole family there. This dealership he it all together and being that we have worked with the sales team, finance team and service team already for a couple years, they know what they are doing so kudos to everyone that works here :) read more

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Ripoff. My 2022 Mach e sent me several messages to check my low voltage 12 volt battery. I went ahead and ordered a battery from Service, which they had in stock at a reasonable price. I then called their "Quick Lane" service to find out the cost to have it installed. They responded $85. No appointments, you just drop off and wait. They also recommended Mobile Service where they come to your house, so I called to set up. Validated they could bring the battery and when I then ask to validate the price of $85, they said it will be $300+ and will investigate and text me why I was quoted $85. Never heard back, so I decided to go in, get the battery and have Quick Lane install it for $85. They said the procedure takes 2 hours and would cost $400+ (and the person who quoted me $85 screwed up) Needless to say that I had already investigated the procedure on-line where it was done in a 20 minute YouTube video. I ended up doing it myself and it was easy and took 45 minutes. What a ripoff read more

My elderly friend brought her car in for maintenance. She was told that her brakes needed to be replaced. She picked it up and brought it to another mechanic for a second opinion because she had very low mileage. He said she had 60% brakes left. Very unfortunate that the service department was so dishonest with her. read more

Looks like Quick Lane wants to alienate anyone seeking "quick" service on a none ford vehicle . Call to prearrange oil change on none ford vehicle and I'm told plan to leave it half day plus! That defeats the purpose of "Quick Lane." Reason was because they no longer preorder your none ford filter. You have to wait while they get said filter. Not even an option to pay a deposit upfront. read more

This is my third vehicle purchase with Gaudin Ford, and once again they delivered an outstanding experience. I've purchased all EVs through them, and the process continues to be seamless every time. From sales to trade-in to finance, everything was handled quickly, efficiently, and professionally. The entire team made the experience easy and transparent--exactly what you hope for when buying a vehicle. A special thank you to Jay, Diego, Tony, and Taylor--each of you was instrumental in making this another smooth and successful purchase. Your knowledge, responsiveness, and professionalism truly set Gaudin Ford apart. Highly recommend Gaudin Ford to anyone--especially those looking for an EV and a dealership that actually gets it. Thank you again! read more

Gaudin Ford - Auto Repair Near Me - Las Vegas, Nevada

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Please reconsider before using this Gaudin Ford. Gaudin Ford will NOT work on your new vehicle if ANYTHING on it is not factory (i.e. tire size, bumpers, lift kit, etc.), for Warranty or otherwise. Service scheduling girl was beyond rude with initial scheduling. (after repeated phone calls, emails, etc. for just an appt). They act like they are doing you a favor and you are putting them out. I had a "pre collision warning" light on (which make the cruise control inoperative). Don't know why, but they would not diagnose or correct because my "aftermarket" tires were 2" taller than the stock crap tires the truck came with. FYI - Light came on 5 months after the new tire installation. Is there a connection...? Who knows. Service Manager finally replied to my email, as I had the first oil change done on a diesel 6.7. Picked it up and noticed a pretty audible tick at the engine. I questioned this as I never had this before - the service writer, and 3 mechanics had no clue what it was. I needed truck so I had to take it that day. Later, on MY OWN research online - come to find out there is a service bulletin on this exact noise. Stating Don't repair - its normal and should go away after a few hundred miles. No one knew about this there!! WOW!! (They do oil changes all the time.) I had to diagnose this myself. I am totally disappointed in this company and will not return. Buyer beware - IF your vehicle is NOT 100% STOCK, they will not look at it! Way to provide Customer Service, Gaudin! read more

Gaudin Ford - 2024 F350 6.7L - Auto Repair Near Me - Las Vegas, Nevada

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I would give them zero stars if I could. They basically held our car hostage in the service center for a month while aggressively trying to sell us a new one. They didnt begin working on our car for three weeks, it just sat there (I could see in the Ford app that the car didn't move and hadn't been unlocked for three and a half weeks). Once we made it very clear that we weren't interested in trading it in, it was magically fixed the very next business day. There was still an open recall on the car, which they said they would fix, but they didn't do it. They claimed that they needed a repair code from Ford. When we called Ford corporate, they said that wasn't the case, and that dealerships had been provided with the codes. Also, the "service advisor" we worked with was especially rude and mysoginistic. He would only talk politely to my husband and, on more than one occasion, told me to listen to my husband. He was extremely condescending to me. He also told me that my husband said things regarding our schedule that were not true. After nearly two weeks without an update, my husband called and left a message. The "service advisor" left the rudest message back, saying "if you notice the pattern of when I make my phone calls, I call around three pm." Like no, we don't notice the pattern of when you make your phone calls. Just give us a timely update. He expected us to work on HIS schedule, and wanted us to pick up our car within 12 hours of leaving a message that it was finally repaired. This was after literally a month of our car in the shop. He said we had to pick it up that same day by 5:55pm or the next morning before 11am. I told him that I couldn't take off work, and he said, "I'm not asking you to take off work from your little job. I'm telling you to get here when I tell you to get here." And this is why my family will never return to Gaudin Ford for service or to purchase a new vehicle. read more

Gaudin Ford - After keeping my car for a month, this was the condition it was in when we picked it up. - Auto Repair Near Me - Las Vegas, Nevada

We bought a 2018 Ford Escape from Gaudin Ford in March 2025. We have had it in the shop multiple times with both Gaudin Ford and Friendly Ford, the last time I dealt with Service Advisor Mike Acosta with Gaudin Ford, who was very rude and difficult to work with. We had brought the car back in for the A/C that they had originally fixed in 2025 and he had told me that they could not fix it because it was not covered but it was under warranty still. This happened in April 2026. I brought in paperwork showing proof of repairs and warranty and he fought me on it and I had to talk to his supervisor who finally got it straightened out. They promised us a loaner vehicle and then said they could not give us 1, so we wound up $200.00 out of pocket for a hotel room as we live in Pahrump NV and work in Las Vegas NV. This is not the 1st time that Gaudin Ford has treated us poorly since we purchased our vehicle, and our vehicle was Blue Tag Certified and we have had many repairs as well as a new engine put in by Friendly Ford. Out of 139 Blue Certifided Inspection, we have had a hand full that have had to be replaced or repaired. They did not inspect the vehicle like they claim. Be aware when purchasing a used vehicle from Gaudin Ford. As they are dishonest and corrupt. I do not recommend purchasing a used vehicle from them. read more

A couple of weeks ago I called to schedule my oil change and was put on hold. After a few minutes I was disconnected. I called back to get their voicemail and left a message with my name, number and that I needed to schedule an oil change. I have not heard back and since then have called at least 3 more times if not 4 only getting the voicemail each time and leaving a message with my contact info and reason for calling and have yet to be contacted. read more

This was an extremely frustrating experience from start to finish. Gaudin Service Center's online scheduling system failed to properly record the information I submitted for a service appointment. That alone is an issue--but what followed made it worse. When a representative called to follow up, she was initially polite and even apologetic at times. However, the conversation quickly became difficult. She repeatedly talked over me, was very pushy about moving the call along, and made assumptions about what I should or shouldn't need to do to resolve the issue. When I tried to reference my confirmation details to clarify what went wrong, she insisted it wasn't necessary and continued speaking over me. At one point her tone became noticeably elevated. When I addressed it, she apologized but denied raising her voice, which only added to the frustration. The combination of a system failure and a conversation where I couldn't effectively be heard made this experience unacceptable. I canceled the appointment and will be taking my business elsewhere. When the problem starts on your end, the response should be patient, professional, and solution-focused--this was not that. read more

I am extremely disappointed with my experience with Gaudin Ford, specifically with Jose in the Service Department. I was promised a loaner vehicle while my vehicle was being serviced, but when the time came, there was no loaner available. Because of this, I had to arrange and pay for my own rental vehicle with the understanding that I would be reimbursed. This has been ongoing since October of last year, and I still have not received my reimbursement. I have repeatedly followed up, and Jose has told me multiple times that the reimbursement was submitted, but after contacting Ford Corporate, I found out that it had not been properly handled. Ford Corporate advised that Jose was supposed to take care of this, yet the issue remains unresolved. The lack of communication, follow-through, and accountability has been extremely frustrating. A simple reimbursement issue has turned into months of chasing answers and trying to get someone to take responsibility. This experience has completely impacted my trust in Gaudin Ford, and when it came time to purchase another vehicle, I chose not to go with Ford because of how poorly this situation was handled. I expected much better customer service and professionalism, and unfortunately, this experience fell far short. read more

Awesome experience twice already. Ivan is the man to see if you want to buy or lease. He is very knowledgeable and helpful really good hospitality and knows what he is doing. We will definitely be back. Thank you again Ivan you're the best. read more

Gaudin Ford - Auto Repair Near Me - Las Vegas, Nevada

Very disappointed with the service at Gaudin Ford. I brought my vehicle in for a no-start/no-ignition issue, which turned out to be related to the battery "weld" recall. While I understand these things can happen, the complete lack of communication from the service advisor was unacceptable. I never received a call or update--I had to call multiple times just to get basic information and have asked to change my previous Service Advisor. They send you voice command to type their text messages. Epic FAIL! To make matters worse, they claimed the Body Control Module (BCM) needed replacement and quoted a ridiculous price --despite the fact that the BCM had already been replaced not long ago. Claiming a "heavily modified add-on fuse melted its way into the BCM". They also claim and wanted to proceed in re-issuing two new key fobs, which was completely unnecessary and added to the already bloated cost of "diagnostic" by wiggling a fuse box. They even lied about the vehicle not starting and needed to be towed from the shop. It felt like a blatant upsell and a lack of attention to the vehicle's service history. A no-start issue due to a known battery recall should be handled efficiently and transparently--not used as an excuse for high-cost, questionable repairs. I expected far better communication and honesty from a dealership like Gaudin Ford. PS. They like to leave grease all over your nice seat covers too! Come on GAUDIN. Train your techs to cover their mess. read more

Gaudin Ford - Mutilated weather seal and obvious tampering of plastic covers. Too lazy to put them back properly; consider it a half-ass job Gaudin? - Auto Repair Near Me - Las Vegas, Nevada

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I normally don't write reviews, but my recent experience with this service department was so frustrating and disappointing that I feel other customers should be aware. Three days after changing my car battery, my dashboard displayed a warning that the charging unit was not charging. I called the service department and was told by the receptionist that an advisor would call me back. No one ever did, and the next day my car got worse--it completely died while I was driving it. I called again and spoke with another receptionist, who told me to bring the car by 1 PM and that she would arrange roadside assistance so I could have it towed to the shop. I waited 30 minutes, but no confirmation text or email ever came. When I called back, a different receptionist picked up and had no idea what I was talking about. After checking her computer, she apologized and simply gave me the roadside assistance number. That number led me to an automated system--no live person. I explained my car had a dead battery, but after waiting an hour and a half, they sent someone just to charge the battery instead of a tow truck. I called again and tried to correct the request, but the system put in the wrong address, so the tow was canceled. I had to call a third time, only to be told the truck would be delayed by two more hours due to traffic. After hours of waiting, the tow truck finally arrived at 4:30 PM. When I arrived at the service center, it was already 5:30 PM. Most advisors were leaving for the day. One advisor refused to help me, saying it wasn't his turn. Two others walked out as I came in. Finally, Carlos stepped in and offered to help, but he seemed completely unaware of the situation and told me I didn't have an appointment. After I explained that I had spoken with three different people throughout the day and dealt with a nightmare of miscommunication through roadside assistance, I was shocked at the lack of awareness or coordination. Instead of being treated like a valued customer, I was made to feel like an inconvenience. The entire process--from unanswered callbacks, to confusion about roadside assistance, to lack of accountability at the service desk--showed a complete breakdown in communication and customer care. As a Ford customer, I expect better. Situations like this show a serious misalignment between customer service, roadside assistance, and the service department. If these issues aren't addressed, I don't see how customers can trust their cars--or their safety--to this service team. read more

Gaudin Mobile Service - Matt & Cade are excellent - came out as scheduled they did a knock out job - friendly - informative - professional - Excellent Customer Service - I will definitely use their Mobil Service again read more

Gaudin Ford - Auto Repair Near Me - Las Vegas, Nevada

Horrible service, straight up thieves... never call you back, never answer . Had a claim through insurance and they did not do any of the work that was needed. Stevie Wonder could see the missing clips and wires just hanging out of place. If you want to get scammed take your car to this trashy dealership. Big FU to this place... read more

I had my 2025 Ford Explorer towed to Gaudin Ford on January 12th, 2026, and the experience with their service department was absolutely unacceptable. From the moment I arrived, I was met with incredibly rude employees who immediately told me they wouldn't take my vehicle because Friendly Ford had replaced the engine just 1,000 miles ago. When I insisted on speaking with a manager, they finally agreed to take the vehicle - but not until Wednesday, January 14th, despite the fact that I had an appointment that same day. The lack of professionalism continued when I asked about a loaner vehicle. I was told "probably not until Friday," and even that depended on whether my assigned technician would "even look at the vehicle." The uncertainty and dismissive attitude was shocking for a dealership service department. After going back and forth with both the manager and service advisors getting nowhere, I called Friendly Ford, who immediately stepped up to help me. The contrast in customer service was night and day. When I asked the service manager for his manager's contact information, he sarcastically told me I could "come to our manager meeting at 4pm." I cannot recommend Gaudin Ford's service department. Save yourself the headache and go to Friendly Ford instead - they actually care about their customers and stand behind their work. read more

The service department is the absolute worst. If I can give negative stars I would. Why can't they​ answer the phone just once. But having my car for 28 hours and not even start the repairs let alone tell me you were keeping my car over night is pathetic. Do better! read more

Everything !!! Everything everything.. It took 20 min for them to get my car after about four people went looking for it and then to be told by the manager Ryan they only have one porter.. That's not an excuse to use!! Horrible customer service.. This has happened to me on multiple occasions now.. read more

I don't know if I really want to recommend this dealership. I was visiting Las Vegas from California. I had some extra time so I stopped in and got my oil changed along with five or six other things that need to be done at 20,000 miles. About two weeks later I found the receipt and I sat down and started reading through the paperwork to see exactly what they did to my truck. That's when I went and checked up on a couple things and found that they didn't do it. For since they didn't reset the oil timer and they didn't really set the tires at the PSI that they claim that they did. I'm not sure they even rotated the tires. What's really crazy is that I went to a local Ford dealership by my house in California and I told the serve advisor about everything and they took my truck to the back and checked it out for me. Sure enough I was told that my vehicles oil didn't look fresh and that they don't think the oil was changed. By the way I did not tell the dealership that it was another Ford dealership. So I ended up paying out-of-pocket to get the oil changed and then when I went up to pay the service rider again told me that he confirmed with the mechanic that did the oil change and he said there's no way that my oil was changed just a few hundred miles ago. All right so check it out I'm not a mechanic so I don't know who's telling me the truth but what sucks and why I tell you I don't know if I can recommend this dealership is because I called the dealership in Las Vegas and I told them everything that's going on and they offered me nothing. Absolutely nothing. And when I say nothing they didn't even like say "I'm sorry" they didn't say "hey stop by and we'll take a look at it," they didn't say will call that other dealership, they didn't offer me a discount or a refund they literally just did nothing and that sucks. read more

I have been to many dealerships, but none have been as helpful as the people at Guadin Ford. Specifically, Jose and Carlos. They were extremely kind and helpful to me. Jose really tried to work with me to get my car repaired and followed up with me each day and answered all my questions in a timely manner. I highly recommend them if anyone goes to the dealership. 10/10 customer service. read more

We purchased an SUV today and had THE BEST experience with Sonny and Fabio. Both of them were kind, efficient and explained everything so clearly. Fabio even gave us some education on cars and loans, in general. The passion was there and it was shared with us. What a pleasant experience and meeting 2 wonderful individuals in the process! read more

Always a great experience fast and efficient stopped in to get an oil change. Recommend getting there no later than 7:30 AM if you are in a hurry. The team is super friendly and very professional. read more

Gave me a terrible deal, didn't look out for best interest and only wanted to sell, and then Kash made a rude comment on my credit score when i have an 100% payment rate, so we walked out. read more

I had work done at Gordon Ford a few months back. I then misplaced the service invoice. I called them to have them email me a copy and they claimed that they couldn't email me an invoice unless I provided my identification. If I went in person to retrieve that invoice, then I would not need my identification. That made no sense to me. So, after having a conversation with the service manager I stated that whomever I am emailing my personal identification document to that I want that persons bond and insurance information so that I can be protected in case they were to do something malicious with my personal information. Yes, maybe I was being a little unreasonable, but they were being a lot unreasonable considering I was asking for one simple service invoice that would have taken them all of 2 to 5 minutes to send to me. And then what's worse, is I spent at least three hours between being on hold and talking to various personnel with the dealership. I asked to speak to the AGM and the GM and had left multiple messages and no phone calls. They obviously don't care about their customers and their satisfaction. I do a lot of traveling and I have unfortunately had to have service with eight different Ford dealerships and had to request my service invoices from all of them. And guess what? Every single one of them gladly emailed me my service invoices without any push-back whatsoever. There were even a couple dealerships in there that claimed they did not have my email on file and they simply asked for it and sent me the invoices. Gaudin Ford claims that the law states they have to retrieve identification before providing the invoices. That very well could be true so then provide your bond and insurance information and everything would have been good. That should have been a reasonable task for an unreasonable stance. I will never be back, I will make sure all of my friends and relatives don't ever purchase a vehicle from Gaudin Ford and, hopefully all of you reading this online will also not purchased from them! All because the management did not care to discuss this situation with me. Imagine others who have other situations and need to speak with management; good luck with that! Hopefully Gaudin Ford is happy now! I can see why their reviews are so bad! read more

Extremely disappointing experience with Gaudin Ford in Enterprise, NV, particularly with how management handled a serious issue. A used truck was sold with a third-party warranty, even though the vehicle already had pre-existing modifications. Just a few months later, the engine failed and the warranty was denied specifically because of those modifications. As a result, the customer was left without a vehicle for nearly five months. When we attempted to resolve the issue, the dealership refused to take responsibility for selling a warranty that ultimately did not apply. Instead, they repeatedly tried to treat the situation as a trade-in at current market value, which would have caused a significant financial loss for a problem that originated at the time of sale. When rescission was discussed as a reasonable resolution, management pointed fingers at other parties, deflected responsibility, and made claims that they would "win in court," rather than working toward a fair, customer-focused solution. The tone became dismissive and unprofessional. Under extreme frustration and simply wanting the situation to end, a trade-in deal was eventually accepted, not because it was fair, but because dealing with the dealership had become exhausting. This reflects very poor business practices and a lack of accountability. Attempts to escalate the issue, including requesting to speak with General Manager Mel, did not result in meaningful help. When legal options were mentioned, another representative intervened and asked us to leave the property, instead of continuing a calm, good-faith discussion. Overall, this experience showed a lack of transparency, accountability, and customer care once a serious problem arose. I strongly recommend that anyone purchasing a used vehicle from Gaudin Ford carefully verify warranty eligibility and get everything in writing, and be aware of how issues may be handled if something goes wrong. read more

I initially left a very positive review based on my purchase experience. Unfortunately, I need to update it due to an unresolved post-sale issue. Gaudin Ford owes me $1,800 for an overpayment of state taxes after purchasing a vehicle in Nevada and registering it in Utah. The Utah DMV confirmed in writing that the selling dealer must issue the refund, and dealership staff has acknowledged that the refund is owed. Despite providing documentation and being told over a week ago that the check would be issued (after a claimed "dual signature" delay), I have received no refund, no follow-up, and no response from management, despite multiple calls, messages, and emails. I made repeated good-faith attempts to resolve this directly and promptly. At this point, the lack of communication and follow-through has been extremely disappointing, especially given how straightforward this issue is. I hope management addresses this matter and issues the refund promptly. read more

God Awful. I rate zero stars. I made a big mistake - don't do it- these people sux major AAss. Very disappointed in myself for trusting these ripoffs and fools. Don't do it!!! They are only thieves and I can't do business with them.I called these people 4 times today- left three messages and talked to a nice female once who said they would call me back LMFAO - true she never gave a year or month tho- LMAO these fools- - Never did I get call back of course - despite their message saying I would. They absolutely sux on all all levels and I would never trust them again. The service manager Jose said he would call me back when the truck passed smog and once again he never said what year LOl - never happened - just not important to him. They are very unprofessional and they do not deserve your business. They don't follow through on what they say will do - 100% Awful and never again would I trust this dealership - they sux. blairsmith0505@gmail.com; (702) 578-8946. I would be happy to confirm this review with you-I need to pay these people back. I am going to post this everywhere. I am angry and these fools deserve it. Plus I have the Ford Warranty program month by month never using it -after paying this truck off, but apparently nothing was covered??- LMFAO again- Eff this people 100% - put these fools out of business please- Thank you- read more

My parents bought a pre owned Red Ford Escape 2020 in June 2023 and apparently they are a good salesman who knows how to sell cars, but with bad customer service when you are not in the area. The Bad salesman and manger not return phone calls because my dad was stressing out wondering what happened to the SUV?! So he drove the car from Las Vegas to San Francisco. Since they don't respond to any distressing calls from customers my dad had to take to Serramonte Ford who was more than happy to service the car and found out bad battery, needed smog check and hardware needed to be updated. My dad told me not to write a review, but I know reviews are important to inform other people, so I am writing a review on his behalf. I should mention a Long time ago I went with them to buy our first new Ford Escape SUV 2013 with no issues at that time. But as a benefit of doubt new cars normally has no problems so back then no issues. So in getting an average of both experiences instead of one star I give them 2 stars. It's not as if they read the reviews or seem to care about their customers. But as other wrote, this location has its issues. Maybe that's why most people will buy foreign cars. I know my next car will not be a Ford for sure! read more

Gaudin Ford - Auto Repair Near Me - Las Vegas, Nevada

I've had a bit of a love/hate relationship with this dealership over the past 10 or so years but, I have to say things have really turned around since T took over the service department. Working with Jonathan as my advisor this year has also made a huge difference--I'm definitely leaning more toward love these days! Big thanks to Igor as well for encouraging me to consider an upgrade, but truth be told, I really love my 2020 Escape and plan to hold onto it for as long as I can! read more

Didn't wind up buying here but wish we had. Brandon P. was excellent at helping us. He took the time to have a detailed convo explaining pros of a Mach E and helped us feel solid in our decision. He answered any questions we had about our order from the sister dealership. He has really laid back vibes and not every salesman can make car talk feel easy going and straight forward. We appreciated it a lot and wanted to shout out his ethic for happily answering our questions despite knowing we wouldn't be a sale read more

Very inconsistent service and parts department. Incredibly frustrating experiences with Getting my 23' Bronco serviced. read more

Outstanding Experience at Gaudin Ford! I recently purchased an F-150 Lightning from Gaudin Ford, and I couldn't be happier with the entire experience. My salesperson, Jas, was absolutely awesome -- incredibly knowledgeable about the truck and all of its features. He took the time to answer every question I had, walked me through the details of owning an EV, and made sure I was completely comfortable with my purchase. Jas went above and beyond to make the process smooth and enjoyable -- from the initial test drive to final delivery. You can tell he truly cares about his customers and takes pride in what he does. If you're considering a Ford -- especially the F-150 Lightning -- I highly recommend Gaudin Ford and definitely ask for Jas. You won't be disappointed! read more

RUN!! Bought a Truck from Gaudin Ford. No integrity shown in the end. Lot Tech hit my other car. They screwed me. Couldn't even call me back. SKIP THIS DUMPSTER. Staff is shifty and without accountability in my opinion. No way to do business or treat a customer. read more

Can't say enough good things about this place Brandon and the finance team are miracle workers we got a great car and the whole experience top to bottom was amazing thank you guys so much. read more

I don't know who dropped the ball Ford or the dealership or both. But this was my 2nd attempt to get this recall take care of. When I first got the notice, I scheduled the appointment showed up and of course the service advisor said the part wasn't available yet. He took my info and said he'll contact me (which he never did) So I finally got an email from Ford directly saying the part is now available. Scheduled my appointment, showed up and my service advisor (Ron) said they'll take care of it and it'll be ready around 2pm (dropped off at 8:15am) There's no shuttle service (on Saturday), the customer lounge was FULL so I called Lyft to get home as I wasn't going to wait that long. Back home going about my business, I get a call 9:08am from Ron saying it's ready. I'm like "Ready?" what?!? And of course he tells me turns out I need a DIFFERENT part and they need to special order it. I'm like WTF?!? Did they NOT order it when I went in last time?? Oh believe me I was MAD. I got up early for this appointment, took a Lyft back that cost almost $20 (with tips) and now you're telling me I did all this for NOTHING? That's just great, I'm done with this recall BS, I'll go back when it's time for my next scheduled maintenance and hopefully they have the part then! It wouldn't be so bad IF my service advisor would straight up tell me that they don't have the part so I'll just go. But NOPE! They needed a tech to open it up to find out. Like how do you NOT know what parts are in the truck that Gaudin Ford sold me? Yes I bought the truck from them too! read more

I wrote that was scared two weeks ago. Well, they still have my car. Luckily, I have a warranty, but it's still the poorest communication I've ever had with a service place and mechanic!! And I've owned cars for a long time. This has been rough. And thinking I was just going to get a recall part replaced, I left my car camera in the car, and a pair of sunglasses and a couple of other things that are not of super high value. Hopefully, they will still be there. read more

I am writing to formally express my deep dissatisfaction with the experience I've had since purchasing my Ford Explorer with the full premium package. When I was sold the vehicle, I was clearly promised by your finance team that any issues--whether it involved the windshield, tires, or other wear and tear--would be covered without hassle. I was explicitly told that if something happened, I could simply come in and have the issue taken care of. That was a key reason why I went forward with the premium package and, in fact, purchased two vehicles. Now, I'm being told a completely different story. Instead of the seamless service I was promised, I am being asked to take pictures and wait for approval for something as basic as a damaged windshield. Even more frustrating, I'm now being told that tire wear and tear is not covered at all--despite being told at the time of purchase that replacements would be taken care of. This experience has been beyond disappointing. I feel completely misled and taken advantage of. It's clear that the promises made at the time of sale were just that--empty promises designed to close a deal. Frankly, this entire situation has made me question my decision to move away from brands like Ford, where customer service and follow-through were never in question. It's extremely disheartening to feel this level of regret after making such a large investment--not once, but twice--with your company. I sincerely hope someone in leadership takes accountability and reaches out to resolve this in a way that reflects the commitment I was originally promised. read more

Bronco '21 Base v6 stalled last night, wouldn't start. Ford  couldn't find a tow company,  so we used our insurance rider to tow her to the dealership here in Las Vegas, about 800 miles from home. Dealer won't diagnose until Wednesday.  Tried a parts store for air and fuel filers, but air filter isn't stocked, and fuel filer is marked "not servicable". Check battery light is on, but couldn't jump the truck and the battery tests ok (the dealership did check the battery when I insisted on it.) Dealership has a ten deep waiting list for loaners. So I'm stuck in Las Vegas for 4+ days, or abandoning the truck and going home without it until they can finish warranty repair.  Not happy with Ford or their dealership right now. Service: assuming they know what they're doing, 2/2 stars (they did, still 2/2) Customer service: I asked the associate if a manager could help me, and he said the manager would "tell me the same thing". I.e., I am stranded in Las Vegas for 4 days. (They delivered by my appointment date&time 0.5/1 stars) Price: brand new set of buildings in the last few years. (The other dealership charges $225/hour. They did apply for and receive warranty reimbursement, so free to me. 1/1) Trustworthy: (be sure to ask diagnostics rates ahead of leaving your vehicle. Typically, 1 hour for basic diagnostics and you should get a written quote if they want more than an hour. I also talked with the sales department, honest was not my impression. 0.7/1 ) Overall: normally a happy camper, but not today. 30 degrees in Wyoming was much more fun. (In the end, it could have been worse 4.2/5 stars ) read more

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First time ever being charged for two different diagnose on 1 car, which was $1000 and all I needed was door handles replaced and they charged me $5000. I decided to go somewhere else. Scam scam scam read more