I have used them on three occasions for bodywork in the last few years. Easy to work with and…read moresuperb workmanship on each occasion. This year I also had them repair a crack in the metal by the drivers side door check in February. They took the door apart, welded a plate inside to reinforce the area and repainted so it all looked like new. This was a non insurance repair that I paid for myself. But in August the crack reopened. I contacted Jeff and, without any hassle, he arranged to redo the repair at no charge. They did it in one day and it again looks like new. All the previous repaired and repainted areas also still look like new. I couldn't be more pleased with each and every one of my interactions and experiences with this business. Highly recommended!

Bestgtt auto shop ever They really do now how to do there…read morejob They are all very nice and helpful

Came here for an initial estimate. There was a backlog due to the hail storm we had in March, but…read moreRemes was able to get me in. It only took a few days, their PDR is like magic and they replaced my windshield. Communication over phone and email was great. They're very transparent on the process. Highly recommend.

I had a very negative experience with this shop and want to share the facts clearly…read more On Monday, I called and told them my car had been rear-ended. State Farm sent an electronic authorization to prepare a repair estimate, and the manager "Chuck" initially agreed to handle it. After several days with no follow-up, I visited the shop in person on Friday to find out what was happening. When I explained the situation calmly, the mechanic reacted angrily, used rude language (he told me "f*** yourself"), and said he was too busy to take the job. During the first meeting, I simply asked if paying cash would make the repair cheaper -- a straightforward question about payment options that any customer might ask. He said that shouldn't be a problem, but today he accused me of wrongdoing and refused to proceed. For the record -- I never asked anyone to do anything illegal or improper. I only requested a standard insurance estimate via State Farm so I could review my repair options before committing. Instead, I was ignored for days, treated disrespectfully in person, and falsely accused when I asked a reasonable question about payment. I left shocked at the lack of professionalism. I would caution others to think twice before doing business here. I saw a lot of good reviews and was ready to bring this body shop a lot of business (it's even close to my office), but this experience made it clear that some people forget it's the client who brings money to the business -- not the other way around.

Addison Auto Body in Addison is the best body shop around. They are professional, courteous, and…read morevery knowledgeable. They really care about their customers and their needs in term of when they can expect car back. Mario, the co-owner, is a pleasure to deal with. They are highly recommended!!!

I recently took my 2019 BMW X5 to the dealership because the automatic headlights and windshield…read morewipers had stopped working. After diagnosing the issue, they told me that a piece of weatherstripping around the sunroof had come loose, allowing water to leak into the car. The moisture had begun corroding the wiring connection for the rear passenger light. Whenever that light flickered or went out, it caused a chain reaction that affected other features, including the auto wipers. The dealership's proposed solution was extreme: they recommended replacing the wiring harness and light assembly, installing new weatherstripping, and even putting in a brand-new headliner. Their estimate? Just over $6,000 before tax. Thankfully, I decided to get a second opinion and brought my SUV to Addison Body Shop and Glass. The owner, Mike, took a careful look and immediately reassured me that most of the dealership's recommendations were unnecessary. Instead of replacing parts, he reattached the weatherstripping, cleaned the light and its connections, and carefully treated the minor water stains on the headliner. By the time he was finished, everything was working perfectly--and the headliner looks spotless. The difference in cost was night and day. Addison charged me only a fraction of the dealership's quote, and the work was completed quickly and professionally. Mike was upfront, honest, and clearly more interested in fixing the actual problem than in padding the bill with unnecessary replacements. I left feeling relieved and extremely grateful. Addison Body Shop and Glass saved me thousands of dollars, restored my SUV to perfect condition, and proved that there are still shops out there that value honesty and quality workmanship. I wouldn't hesitate to recommend them to anyone.

I had a very satisfying experience with this company. First of all the staff was very friendly and…read moreaccommodating. They went above and beyond to fix my car, and it was finished exactly when they estimated it to be. How often does that happen when dealing with cars?

Everything went well. They always do a great job and the people are easy to work with.read more

We have taken 3 cars there. They are super nice, priced fairly, and do such great work. This last…read moretime we worked with Will who was super helpful. The repair ended up costing more than we anticipated but he came up with a very fair resolution. 100% recommend and will be back.

When my insurance labeled my truck as a total loss, I was terrified at the prospect of going…read morethrough the process of getting a new car. When my adjuster assured me I would keep the title clean and original, I went to West Suburban and asked Will if there was anything he could do. What started as an estimated $12 grand repair bill from my insurance became less than a fifth of that price through Will's advocacy on my behalf and the hard work of his team. This body shop is communicative and state of the art. I hope I won't see them again, but if I need another body shop I won't look anywhere else!

The saga continues. Went today to pick it up after I was assured that all the work was done. As…read moresoon as I walked out, I saw the hood hadn't been fixed. Been told that people are quitting, people want to quit, as excuses why my car is not ready. Now I have to take it to another location.

I have to say this is the first review I have ever written…read more Kyle GM and team went above and beyond to fix any bad experience I had . Communication is top notch ! I will not hesitate to bring any of my cars to them for repairs.And also recommend them to any and all who ask .

This place is a total scam dropped my car off overnight to be fixed had to call them in the morning…read moreto see if it was ready was told they knew nothing about my car being fixed and thought it was funny when they told me this. This place and there other business down the street is ran by immature scam artists please take your business someplace else. I have all the emails of who i was talking to who knew exactly why my car was dropped off and what needed to be done they play games there like a bunch of children. This what what the owner replied with very professional: I suggest you seek help for whatever is going on in your life that made you this way. -Ricky A to Z Body and Fender, Inc. 400 West Saint Charles road Villa park, Illinois 60181 (630) 530-8500

Great place that stands behind their work. I've never been disappointed…read more They do insurance repairs quickly and work with your company to get things done right.

If you are here, you know it involves car damages. They still work with your insurance company to…read moremake this whole experience as painless as possible. Car is ready when they say it will be and no surprise charges. Totally honest.

Everything you want and wish for in an automotive repair shop, plus fantastic, principled, ethical…read morecool guys. I could have easily been fleeced for $4000, and instead, I was advised on how to best handle the auto damage myself. Bob Carter's is where you go to have your faith in humanity restored