BEWARE of Golf Mill Ford in Niles, IL. On March 25, 2025, I bought a used Ford Transit after being shown another one that broke down during the test drive. They quickly pushed me into a similar van, claiming it passed all dealer inspections. Days later, I drove it again and heard screeching from all four wheels. A mechanic confirmed over $3,000 in wheel bearing damage. Soon after, the engine belt started squealing -- turns out it had been sprayed with a lubricant to temporarily hide the issue. When I contacted the dealership, they said "too bad, it was sold as-is." Then managers told me I "got a good deal anyway." Later, they changed their story again -- calling it "as-is parts" and saying their own inspections meant nothing. This wasn't an honest mistake. The dealer knew about these issues. The Carfax even shows they inspected the belts right before the sale. Yet none of this was disclosed. I expected honesty from a big dealership. Instead, I feel scammed. I'm now stuck with thousands in unexpected repairs. Avoid this place and any dealer tied to Gus Kreatsoulas. They're not looking out for the customer -- just trying to move damaged inventory. read more

Unpleasant interaction with Caroline their customer service representative. As I am looking through the other reviews of this dealership I am glad I decided not to go with them. They could really use a staff turnover. The employees are miserable. read more

Amazing service every one was super nice and kind Darwin is the best was super nice helped out with Everything would definitely recommend this dealer read more

Golf Mill Ford - Car that was not - Car Dealers Near Me - Niles, Illinois

Genuinely one of the worst dealership I've ever seen, will pile tons of "warranties" upon your bill and refuse to service due to "damage outside of warranty protection". On top of everything, they charge a hefty diagnostic fee of $200 which states that everything will be thoroughly inspected! Come to find out, I had to tell them to inspect a major sensor which was left out, then they requested another $200 to get it inspected again... read more

I highly recommend you go to Stephanie she's helpful & informational. made sure I was tooken care of to the best of the dealers ability I traveled over an hr away and wouldn't have done it any other way. will be shopping again soon! read more

Ruben helped me find exactly what I was looking for. I always go to Golf Mill Ford. Ruben was very knowledgeable and answered all of my questions. read more

I had an amazing experience at Golf Mill Ford. It would be a crime not to rate it a 5 star. Erik Mendoza was very welcoming to my family and very respectful and professional went above and beyond to accomplish my goal and it was met .I would recommend him 10/10 great salesman. read more

I always have an amazing experience at Golf Mill Ford. Salesman, Erik Mendoza always goes above and beyond. Always answers all the questions I have. He is very welcoming, and professional. I highly recommend asking for him when looking to purchase a car at Golf Mill Ford. read more

I've bought a couple of Ford vehicles at Golf Mill Ford in the past and just last week bought another one and was offered a fair trade in on my 2015 sedan, which wasn't a Ford. I still have my 2012 Escape I bought from them, and had a Ford Focus before it got totaled in an accident. I go to Golf Mill ford for regular service and that's another reason I bought an Escape from them, again. They have good service. Another thing I noticed is that the sales people are professional, know their products, are well groomed and really care about their image. I've been shopping for awhile for a replacement vehicle and the other dealer sales people don't hold a candle to the people at Golf Mill Ford. That tells me the owner(s) of Golf Mill Ford are actively involved and understand what's important to customers and employees. read more

I have been a customer of Darwin Lonergan for a little over 11 years. I threaten all the time to go elsewhere, but I never would. Darwin is kind, thoughtful, and most of the time I feel he's far more interested in what would be best for me, rather than how much money he would make. But the main reason I'm loyal to Darwin and GM Ford is that I never feel that they're playing games with me. I mean, of course, their first response to any offer you'd like reduced is "no," but they come around to reasonable requests. More importantly, as a single woman, i always felt cheated when I left a dealership. BUT I never feel like I need a man when negotiating with Darwin and everyone else at GM Ford. I leave knowing that I got the best deal. Every time. Finally, they have a great service department that will pick up and drop off your car if you can't spend hours there. The only negative thing I can think of to say is that on Saturday, when I was buying my brand new car, there wasn't any toilet paper in the bathroom. Other than that, everything there is terrific. read more

Our daughter attempted to purchase her first vechile here. What a nightmare. You should be ashemed of your deceptive sales techniques. Numerous phone calls from them, got us in the door, we test drove a car and negotiated all the details. After a signed agreement and her completed application they pulled a bait and switch. It made for a horrible experience. I have everything in writing. WOW!!! read more

After a difficult start with a different person, Louis and Stephanie reached out to me and we put the purchase back on track. Very helpful. Very happy with my purchase read more

As too many others have stated, this is a bait and switch dealership. The advertised truck was there, but when I said I would not buy their nearly $9,000 paint, rim and wheel protection plan, the truck was mysteriously 'just sold'. It is really sad that they waste our time and that of a salesperson. Oh well, at least the sale person was pretty well versed in the vehicle and we will just work with another dealership. read more

No stars from me at all keep yourslef away from that dealer sold my truck over 2 weeks ago didnt got my money for trade in They sold me f150 12 hours later they have send tow truck to pick it up 2 later i pick up my truck just to drive over weekend and on Monday drivers door didn't shot i have to hold the door while i was driving than i decided to change trucks so i went with 2019 lariat Dealer called me and told that he need to do some repairs on brakes in meant time i told them that is something going on with transmission They gave me loaner used pice grabage That didnt start i missed my work day DO NOT DO BUSSINES WITH THAT DEALER WANNA BE !!!!!!!!! read more

My 3rd vehicle with Darwin at Golf Mill Ford. This 2024 Ford Maverick Hybrid XLT came home with me today with Darwin's help. He made it happen with no issues, quick and easy! Thanks Darwin and Golf Mill Ford! read more

Golf Mill Ford - 2024 Ford Maverick Hybrid XLT - Car Dealers Near Me - Niles, Illinois

I was interested in buying a used car there at one time but RAN away after experiencing their BS sales tactics. Their service department was just as bad. Called twice to find out if ford offered a high mileage oil for oil changes and it has been a week and yet to hear back from anyone. Such s simple question that their service department could not answer! read more

Hello, I am writing this email due to me being an unhappy customer. I gave authorization for my credit to be ran only as soft inquiries when inquiring about a vehicle. I checked my credit report and found that my credit was ran for a second time as a hard inquiry which impacted my credit score. I am now in the process of filing disputes with the 3 major credit bureaus. This is a major inconvenience and is causing me frustration. My family and I have all purchased from Golf Mill Ford and before this experience was very pleased with the service . I would like to be accommodated as a loyal customer. read more

Great customer service, salesman Darwin was great and worked with us in our trade in and answered all our questions. Bought a new Ford Maverick and love it read more

It was great, mark gurgone and Joanne Dane were really helpful and managed the way to find the best deal ! Don't hesitate to reach out to them if your looking for a trust team read more

Worst vehicle related experience of my life. My wife and I are retiring and we bought a 35' 5th wheel RV. We found an ad for a used F350 diesel at Golf Mill Ford which looked promising so my wife went there to check it out. Her first question was, "will this be adequate to tow the RV?" They fully assured her that it was. When we went in to make the purchase we asked once again about the capacity again assured us that it was capable. We purchased the truck and two people there gave us supporting documentation. The problem was that the information did not match which made us suspect. So, we contacted Ford who put us in touch with an expert who found out that this truck was rated far below the needed capacity. Our attorney said their behavior was clearly a case of fraud and they potentially put our lives in danger. We went to return it and the sales manager convinced us to treat it as a trade in, that it would be easier that way and they would find us a comparable but adequate used truck. Little did we know that it was a set up. Turns out that between the 3 dealerships they own they did not have a proper truck and they would not try and get us one from any other source. So they talked us into getting a new truck. We were upset but just wanted to get this behind us. Again, it turned out that they did not have a proper truck in their inventory but said they could trade with another dealership. Every time they presented us with a possible truck it was not acceptable and to add to the issue there was a monetary mistake in their favor each time always followed with a , "Oh, sorry, glad you caught that." Once I could understand but it happened several times so we now believe this was a way they regularly do business. They finally found an acceptable truck and we went in to complete the deal and, true to their previous activities, the numbers were far off. The sales manager presented a spread sheet that made no sense and tried to tell me we are not accounting for the taxes properly. I am very used to working with spread sheets and they should be clear as day and not have categories that are unexplained catch all's. After an argument ensued he accidentally confessed to me that he was charging us thousands for the first truck, (which we had had for a month already but couldn't use it.) We wanted to cancel the whole deal and walk away nicely but he would not. He made it clear we would have to sue them to get anywhere. I'm sure he realized we needed to get our retirement going and they could keep this tied up in court for years and they would hold our deposit money so our attorney told us that even though he was sure we would win in the end we should probably just do the deal so we could get on with our lives. Then we found out that we need to pay for a month of financing. Please don't make the same mistake that we did by dealing with these dishonest people and if you do read everything carefully and don't count on anything anyone tells you verbally. read more

Don't even come here to look at a car. If they get your information they will harass you until the end of time (or you block all their numbers.) We had no intention to buy at that time as we were gathering information. They called us over two dozen times and also sent texts and emails. I'm sure there's someone out there who responds well to harassment but it ain't us. We purchased our car from a competing dealership who was gracious enough to allow us time and space instead of chasing us out the door trying to get us to put a deposit on a car that was $10k over MSRP. read more

just nowNEW Total bait & switch scammers here. Called me and texted me the truck was still available. I stressed to him I was coming from an hour away and he assured me it was there. I finally get there and within 10 minutes they said the car was sold and "Giovanni" or "John Colon" never came to talk with me, they most likely aren't even real people. DO NOT DO BUISNESS WITH THESE ARROGENT PRICKS!! The sales manager Damien is a real piece of shit as well. Waited until I walked out the door and yelled "Prick" because he didn't have the balls to say it to my face. read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

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Our 5th vehicle purchased from our Kababayan Darwin P. Linsangan Sr. He always take good care of us on finding the best deal for our budget & needs. We can always text or call & Darwin gets back to us everytime. We trust Darwin he treats us like family & not just a customer or number on the sales board for sure. Highly recommend to go see & make sure to asks for the Only Kababayan at Golf Mill Ford since 2005. Maraming Salamat Po read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

I met with Sales Rep Ibrahim Babar and he showed me all the Mavericks that they had. I drove a Maverick Hybrid which I liked but when I saw the color up close, I was not impressed. They had a red one that had more options, and the negotiations went fairly easy for it. Ibrahim is an eager young gentleman and helped make the process go very well. I am happy with the deal and really like the Mavrick. read more

We purchased two company cars from this dealership before and our experience was positive. Friendly and responsive staff. They first try to understand what you need and then do their part to deliver. Although one of the car we preordered in July didn't arrive until January but it wasn't dealership fault but Ford's factory. Our experience with Golf Mill Ford has been fun so far. We also want to thank Danilo, Darwin and Muhammed for going above and beyond. read more

A great local dealership- trustworthy, family owned, a welcoming environment from everyone- Wally K is a fantastic salesman!

"Excellent Service" My experience purchasing a car from Golf Milff Ford was excellent. I worked with Luiz Gonzalez on the entire purchase. He quickly answered all my questions and helped out as much as possible. Luiz made the car purchase easy by offering a complete walk-around of the vehicle and pointing out blemishes to ensure no surprises once I received the car. I recommend working with Luiz to purchase your next vehicle. read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

Unprofessional and Dishonest - Avoid Golf Mill Ford! I had a terrible experience with Golf Mill Ford. They assured me multiple times that they would buy my Hyundai Sonata, knowing I was selling it on behalf of a friend overseas. I explained the situation clearly from day one. I ended up driving 6 hours total over two visits to their dealership, only for them to suddenly back out of the deal after shaking hands on it. I spent days getting signed paperwork through express mail, and despite confirming the details repeatedly, their manager, Damian Swierbutowski, claimed they couldn't proceed due to concerns about "fraud"--even though I explained the situation right from the start. Their complete lack of professionalism wasted my time, gas, and effort. Avoid this dealership if you value your time and honesty! read more

I had a great experience leasing f150 with Darwin , great communication and customer service

Damien is knowledgeable, reliable, and consistently provides excellent, honest, and helpful support. Highly recommended!

The service was top notch. This was my second time doing business with Joanne and she was awesome. Thank you!

Horrible experience!! I spoke to Giovanni. I told him that the price of the Maverick caught my attention and that I wanted to know about any special rates Ford had. He told me that there were none but the price was negotiable. When it came down to business, sales guy Robert told me that the price of it was $10k more than the sticker price!! I was furious. Why wouldn't they put that price on the website?!?! To get you there and then what?!? Piss people off?!? Even the manager Ralph came to tell me that this is how the market is and that's what they are supposed to do, and that there's no way they would sell me this VERY BASIC truck for sticker price. What has happened to Golf Mill Ford? I have bought 3 cars in the past from them and this is how they treat a returning customer. I recommend my father and my sister. I don't know if management has changed or what, but this is ridiculous . They forget that they have to eat tomorrow too, not just today. I definitely would not go back or recommend this dealer to anyone anymore, not how they used to be, they will tell you any lie or deception over the phone to get you there, thinking or sure that they will convince you once you are there, but I would have to be mentally ill to even consider their ridiculous offer. 600 for 72 months on top of a $5k down payment read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

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Had a great experience purchasing a used vehicle from Jimmy G! They also have an amazing team of sales managers that are genuinely knowledgeable and willing to help. Thank You to Bryan Fulton, Niki Sfikas, and Damien S for their help. I'd also like to thank Dean from the service department. Fingers crossed that I won't need to purchase another vehicle soon but if I do I know where I can go to find a trustworthy team! read more

This place is hilariously shady and deserves 0 stars. Was called by a rep after expressing interest in a truck/Maverick on their website that was listed at MSRP. The rep mentioned I could get the car at MSRP. Against my better judgement I went in and did a test drive. The sales person during the test drive said they could get the truck to me at MSRP no problem. We start the signing process and the same sales person comes back and says the price is now 8k over MSRP. I mentioned the call, the website price - sales person went and got his "boss man" who came over and re-iterated the same points keeping the price inflated. At that point I decided to bail for a couple of other dealerships that had a similar listing. Only when I was literally about to walk out the door did the "theatre" stop and they offered the price at MSRP. Save your time and really look elsewhere. Believe nothing these guys say. It's all part of the script and they are used to customers flipping out on them. There will be another mark they'll have no problem running scams on. Make sure it isn't you. These kind of places should be sued out of existence and everyone involved should be ashamed at how they treat others. read more

I recently bought a van from this dealership. Joey the sales guy, Mohamed and Ralph store managers made sure to take care of me and provide all help necessary to achieve good quality service. If you are in a need for a new or used car/ truck look for Joey. He's very responsive and professional at his job! Will definitely recommend them! read more

The definition of "Bait-and-switch". Was looking to buy one of the new Maverick PHEV truck. I checked on their website and they said they had one. I called and asked in person to see if they could see it on the lot. The salesperson said they were looking right at it. I asked, very clearly, is it the PHEV version, and they replied it was. Got in the car, drove a 10 minute drive to the lot. When we got there, I walked in and the person first person I asked about it said, they didn't have any but were expecting some soon. I told the salesperson that I had someone verify the car and the guy changed to, "Oh, it must have just been sold." I told him that it had been in stock on the web and he said, "Oh, that's the web guy. He really doesn't know our stock." I put up my hand, turned around at the door and we walked out. So, it seems the entire sales team is in on whatever lies need to be told to sell you a car. Not only will I never go there for a car, I won't be going there for service (even though it's easily the closest to us.) Stay away from these guys. read more

Highly Recommend! Jimmy G was great to work with and really went above and beyond to secure our desired car and ensure top quality. He was patient and not once made me feel pressured. He also kept us well informed along the way about timing and next steps. I've always been wary of car salesman, often with good reason, but Jimmy G helped to redefine the stereotype, It was a pleasure working with him and I would highly recommend him and his team. Thank you Jimmy G for making buying our car a great experience, we will definitely be back to see you for our next purchase! read more

Golf Mill Ford - So satisfied with our purchase! Perfect for our family! - Car Dealers Near Me - Niles, Illinois

Darwin was awesome! Super kind and laidback and got us in and out as fast as he could. Sent us off with an awesome Bronco Sport!

Horrible will never do business again I was a two time buyer I paid off my vehicle early my gap insurance ck went to golf mill Ford I called three times left message with finance manager no reply I explained to two other people and do you think they got back to me ? Of course not now I'm getting emails asking me to purchase another new vehicle so I quess there good on the sales but not in the follow thru I might if considered buying again if they would of addressed this issue I find them to be arrogant like there doing me a favor if they were smart they could had figured I paid my vehicle off in 2 yrs like maybe I came into some cash and if we take care of his concerns he might come back and buy another if they think I'm going to keep calling to get no response regarding a 500 gap refund ck there very wrong and I will be contacting the bbb my time is just as important as there I'm upgrading my bronco to a raptor and quess what I will pay more to spite these cocky arrogant people that work there truly horrible customer service I should of realized after my first purchase they were not of professional standards regarding the games that were played in the negotiations let's see if I get this issue resolved I'll give them till Monday before contacting BBB but the way it takes a lot of effort to put out a rant like this,so hopefully that would show how much this has upseted me as far as I'm concerned they are nothing but street hustlers with ties on they give the car industry a bad name after 35 years of buying beware of the double talk. read more

Mark and Joanne were great to work with from the start to the finish! I came in with my family and was on a time constraint! They got us in and out and on our way! I will be coming back for any more company or personal vehicles we need!!! Thanks again !!!! read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

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