they ask for a 500 deposit never purchase the car and I never got my deposit back. DONT TRUST THEM. read more

Would highly recommend you look for a vehicle elsewhere. Had a very challenging experience with staff. Wanted to cancel a warranty and it took nearly 5 months of calling and texting folks in finance. read more

Let me preface by saying this: My experience was SO BAD that I had to get the consumer protection agency and my attorney involved. I have never purchased a vehicle from them but I did service my truck there, regrettably. They are crooks that would take your money, lie about the condition of the car, and screw up your vehicle just so they can get more money from you. I brought my truck in for what was gonna be a simple fix and it escalated into a horrible drama when they misrepresented facts and told me the truck was running "smooth" and "great" to mislead me into doing more repairs on it that were totally not cost effective. After the truck "ran smooth" I had to bring it back because it was not really drivable. They diagnosed other issues and said it'll be around $7,000 to get it all fixed. They are FRAUDSTERS, and please for the love of God stay away from them... and if you ever have to deal with a smirky service manager Dean, make sure you get EVERYTHING in writing because they are gonna turn tables on you. So watch out.... read more

Great Customer Service ! Damian and Robert are the best I really recommend buying cars from them read more

Golf Mill Ford - 2021 Ford F-150 - Car Dealers Near Me - Niles, Illinois

I was lucky enough to have Katherine Soto as my sales person! She did wonderful. It was a cold evening, she had no sweater on and was patient enough to take care of me and my family first before herself. No pressure was placed upon looking for a car. After all she did great would definitely work with her again! read more

Vinny was amazing! He was patient, kind, and understanding. Our family felt welcomed and supported. I would recommend Vinny to anyone interested in purchasing a Ford. read more

I went here with the intention of a test drive. Mark found the exact vehicle I had in mind with extras I didn't even think of! Both Mark and Joanne were very knowledgeable and accommodating. Dianne read more

Warning. Stay as far away as you can. They are liars and thieves. Sold a lemon then agreed to take car back then refused. Beware of the lies. There are plenty of other dealerships that are honest. Wish I could give ZERO stars. read more

I had been going here for 4 years. I have 2 Fords, and always brought them, to the dealership, for repair. My last few visits were trainwrecks. Everytime, I made an appointment over a week in advance, they can never get to the car that day. Once I was told they have 40 cars in their que. Why did you make appointments? It took 2 days to look at it, then 2 days for parts. They kept my car for a week. One problem was my heat/cool seats. They connected the under-seat vent, and said it worked. 2 days later, it didn't work, and they wanted $1100. Even after this, bought a used Explorer, from them. Though Mark did fine, and we were happy with the purchase, we were overcharged $600, by innocent mistake. We also couldn't connect to the Ford Pass, because the previous owner never disconnected, so computer needed a reboot. We made a deal for me to come in on Wednesday, for check and to rest computer. On Wednesday, no check and service was never contacted. Then service said it could take 4 hours to rest, and they might not get to it today. I was told later that day, a check would be sent out Friday (I was told this 3 times), but no check. They made a appointment for the computer for a week later. After 3 weeks, I finally got my check. I had to tell them I am coming in for it, have it ready. Now comes the really sad part. This guy comes out, who is "the big manager", and gives me every excuse in the world for the poor service. No apology. No offering of compensation, for wasted time or effort. All I got was, "let's not dwell on the past", for every issue. To you general manager, don't you know, ALL RETURN CUSTOMERS dwell on the past? That is exactly why they are return customers. Do you realize how insulting and demeaning that statement is? I took your advice. I stopped dwelling on your dealership. When people ask me where I bought my car, is their service good, or would you recommend them, should I tell them, "I don't know. I don't dwell on the past."? As it turned out, I got a appointment at Schaumburg Ford, the next day, to rest the computer. I took 15 minutes. They got a big laugh, that you guys can't take care of a customer, for a small thing. I like them so much, I brought my fusion there. I asked them about the heat/cool seat module. They gave me a price of about $700. Not only don't you appreciate your customers, and can't provide timely service, your prices are extremely high. I never would of known that, had I kept dwelling on your past good service! Your advice was great help! Thank you! read more

Julia the sales rep once again made it too easy to walk out of here with a new car. The staff was very nice and tried their hardest to make this decision easy for me. read more

The dealership was clean, the people were friendly and very helpful. They offered several times for something to eat/drink. Ross was an excellent salesperson listening to our needs/wants and was very patient and awesome to work with. We live 3 hours away from this dealership and after the experience we had the next time we purchase a vehicle we will be driving 3 hours to work with Ross! read more

I did not have a pleasant experience. This is not a place that I will ever do business with. My dad and I had an appointment with a sales representative (Alex) after speaking with him several times via phone, when we arrived and asked for the rep we sat down while four different people confronted us before someone assisted us. We never had the opportunity to meet with the sales rep that initially scheduled our appointment. Their advertised prices are deceiving. I went through the trouble of making an appointment and driving 1 hour to see a Ford Passenger Transit 350 LXV that was advertised for $60K and then they demanded $70K in the store. I agreed to purchase the van for the advertised price, only to be blindsided. I literally offered them $57K cash per the advertised price. The manager (Mo) did not even counter the offer. Very surprised... Yet, next day I found the same Ford Transit Passenger Van in Oak Lawn for 53K out the door. Thank you for not doing the deal yesterday!!!! read more

This was my first time buying a car on my own. Julia did an amazing job helping me get through the whole process. I highly recommend this dealership, everyone is super nice. Definitely ask for JULIA!!! read more

Golf Mill Ford - Julia & Fam - Car Dealers Near Me - Niles, Illinois

Glad their own staff was transparent to not shop here. Prices were inflated by $20k+, and no room for negotiation, according to the "manager". Told to look at other dealerships who wouldn't up-charge as their business model. Staff was nice, but took awhile to locate a car for a test drive. Low pressure sales tactics, and very reasonable when money wasn't on the line. read more

Beware of phone salesperson jackie. Made up name from business development will lure you to the dealership with zero intention of having what you are looking for. Dealership may be legit, but jackie is a sideshow scam. Again, if you do speak with jackie, you've been played. read more

This dealer is getting "spoken" about on the Ford Maverick pages concerning their "extra" warranty program. Seems like this practice is occurring on this dealership given other reviews. The name of the guy is on that post of moha .. read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

We met with Danilo Chacon a couple times during our search for a new car. He made us feel comfortable and didn't apply any pressure or force us to make any decisions. Danilo guided us through the process and we eventually made the decision to purchase our new 2022 Ford Explorer. A great addition to our Ford family of cars. Danilo and his team made the decision easy and helped it fit our budget. I'm happy we decided to work with Golf Mill Ford! read more

Golf Mill Ford - Car Dealers Near Me - Niles, Illinois

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I bought my car for the second time at this dealer because the experience I had the first time was excellent. This second time was excellent as well. All the staff was very friendly, especially Victor Barajas who was my salesman. He was very attentive and concerned at all times that I got what I really wanted. I highly recommend this dealer for the purchase of your vehicle. If I could give more than 5 stars, I really would. read more

Stay away! 0 stars if we could. We have had 3 terrible experiences here and will never go back. To the owner of this location: Your general manager is a running a business of bait and switch/deception. We have had two experiences where the car that was posted as for sale and available was not actually available. 1. Yes, we had an appointment. 2. Yes, we gave the VIN and received confirmation from your employee that car was on the lot and not sold prior to our appointment. 3. Yes, we took the afternoon off to see this car to possibly buy for our daughter. Shame on you for not having the courtesy to be truthful that the car was sold or you never had possession. 4. No we will not sit and listen about other cars that you have available. You wasted our time and lost a customer. Honesty wins customers. Deceptive practices do not. read more

I had a fantastic experience at Golf Mill Ford, so wanted to share it-especially after seeing the terrible reviews that had me wondering if I had gone to the same dealership! On Friday, my 2011 Taurus overheated and I learned that it needed a new water pump (has over 123,000 miles on it), so I decided I'd fix it up and pass that car to my kids, and get myself a newer version! My mom bought her 2012 Fusion new here and had great things to say about how she was treated and the deal she got, so after terrible experiences at Napleton Ford in Libertyville, I decided to try Golf Mill. I worked with Mark and his assistant Joanne in sales, who took great care of me throughout the entire buying process. They listened to me and, knowing what I was looking for, found me the Taurus of my dreams (not kidding, this vehicle made me fall in love again!). We spent a bit of time negotiating, and ultimately Mark was able to meet my needs price and monthly payment wise, so I was extremely satisfied. John in finance is great, and while he offered additional insurance and packages as expected, he did not push when I was not interested. I drove my 2019 Taurus off the lot that night, and cannot say enough about how well my daughter and I were treated from the moment we walked in to the dealership. I can't speak to why other's had such a terrible experience, but I will say that going into a dealership knowing what you want and how much you are willing to spend, then getting a salesperson who knows their job and listens to your needs is a recipe for success-I am now an owner of the last model year of my favorite car in the world, and couldn't be happier (other than the fact that Ford will no longer make the Taurus, that in itself is sad)!! Thank you Mark and Joanne (sales), John and Will (finance), and Sean in service-you all made my experience beyond enjoyable, and now I own a car that will bring me joy for years to come!! read more

Golf Mill Ford - My new 2019 Taurus (with after purchase window tinting), I LOVE it!! Thanks Mark and Joanne!! - Car Dealers Near Me - Niles, Illinois

Julia L was extremely knowledgeable as well as personable. We don't like car shopping but she made it easy. Very attentive and let us drive what we wanted to and when it came down to the deal she didn't force anything. Id highly suggest asking for her if you're in the market. read more

Trying to decide between 2 different cars, and just wanted to sit in one before I chose. However, the model, Maverick, is in high demand and most dealers don't have them on the lot. So I called Golf Mill in advance to see if they had one on the lot. Archi John assured me on the phone they did. I drove a half hour in rush hour traffic on a Saturday to get there, then spent another half hour giving some salesman my info, only to finally be told they had none on the lot, but we can build one out for you on the web. Complete waste of my time. If they will lie to get you in the door, they will lie to you about everything. Do not shop here. read more

Went into the dealership with a good idea what i was looking for, spoke to Mark Gurgone, Mark was awesome! straight shooter, very pleasure to work with and an all around good person, he made the process very easy, wasn't pushy and spent a lot of time between models making sure i was happy with the Trim level F-150 I was selecting. ended up buying a 2022 F150 Lariat, as intended! best buying experience, best car dealer and dealership i have ever worked with! thanks again! Highly Recommend A++++++ read more

sold us a total lemon the title was red flagged and had an open recall that wasn't disclosed car was in their shop for 6 weeks and they said it was fine car broke down days later had to make thousands of dollars in repairs and they refused to take back the car total crooks they knew it was a lemon and lied about it for a sale. Don't ever go there for repairs or sales they have no problem ripping you off. read more

My recent purchase at Golf Mill Ford was exceptionally positive due in major part to Luis Gonzalez who was extremely knowledgeabl, professional and most importantly honest. He truly went above and beyond in his service, by delivering the new vehicle to my home. I was truly impressed. I would highly recommend the dealership... ask for Luis for a truly seamless experience. read more

Darwin professionalism made the entire process enjoyable and fast. I left the dealership with my brand new car and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone. read more

I have bought Ford for 30 years and don't know if I would buy one again after my experience with Golf Mill Ford. Worst dealership experience ever. Was lied to and cheated. I will never buy another Ford from them ever again!!! read more

I spoke with Ed O'Brien earlier today regarding a used vehicle. I asked for a window sticker/monroney label as I wanted to see the options. He told me the label doesn't always show the options. They always show all the options. Hahahahaha!!! He's in the wrong business. He was kinda rude too . The vehicle is way overpriced anyways and doesn't have any options. read more

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I had the best experience selecting and purchasing my first car ever -- 2023 Bronco in eruption green metallic color! Jake Starczynski in Sales Edgar in Finance made the overall experience smooth, easy, and fun. I will recommend Golf Mill Ford to everyone I know! read more

As a small business owner, I've enjoyed many fantastic business relationships including (until very recently) Golf Mill Ford. My business requires the use of large transit vans, and I had previously purchased four vehicles from Golf Mill Ford. All three of those prior purchases went smoothly - that's why I'm stunned and disappointed by the deceptive and dishonest business practices employed recently by the dealership. We had hoped to purchase 5 more vans from Golf Mill over the next 5 years, but those plans have changed. About a year and a half ago (early 2022), I'd met with a salesperson about trading in a 2013 Jeep Sahara Wrangler Unlimited (175k miles) for a new 2022 hard-top Bronco. The salesperson offered a $17k-$18k trade-in value for the Wrangler to put towards the $60k hard top Bronco. I was very happy with that offer, and after signing off on ordering the new Bronco, was told that they'd order the car and call me when it was ready. There was also a verbal agreement that there might be a SMALL decrease in the trade-in value of the Wrangler, but I was assured that it would not be a significant reduction due to the high mileage. After not hearing anything from Golf Mill Ford for 6 months, I called them to check the status of the new Bronco. I was informed that the salesperson I'd previously worked with was no longer with the dealership, and the 2022 hard top Bronco was never even ordered. This meant that because the 2022 models were now unavailable, I'd have to sign off on a new order for a 2023 model. Despite my frustration, I signed on for the 2023 model at the same $60k cost as the 2022, and they informed me the vehicle should be ready for delivery in about a year. Ten months later, I was provided a tracking number & product delivery date via a web app based on the vehicle's VIN number. I was notified that the vehicle had arrived and was sent photos from the salesperson. I noticed in the photos that a soft top was installed rather than a hard top. From the get-go I was very explicit about the importance of having a hard top on the vehicle, as it is a requirement for my business. I assumed that when I ordered the 2023 model (which I was forced to do so because they never even processed the order for the 2022 model), all of the specs I requested from the 2022 would be transferred to the paperwork for the 2023 model. I assumed wrong, and when I inquired about this issue, I was told there was nothing they could do and that a new hard top would cost me an additional $9k and another 18 months delay. At this point, even though I was terribly disappointed with Golf Mill's ordering missteps and misrepresentations, I just needed a vehicle. So when it was finally ready for pickup, I went to the dealership, and was told that due to the increase in the price of steel, I would have to pay an additional $6k to drive the vehicle off the lot. This is when I knew I was also being taken advantage of. I'll also mention that when I signed off on the order for the 2023 model, the salesperson offered me FREE Thief Protection Insurance. I was assured that it was 100% free, and would not affect the final price of the Bronco. Surprise, surprise, in the vehicle paperwork upon pickup, there was a $400 line item for Thief Protection Insurance. As if it couldn't get any worse, I was also informed that the original trade-in offer for the 2013 Wrangler went from $18k down to $8k, less than half of what I was originally offered, despite being told there would be only a minor reduction due to the high mileage of the vehicle. While I could share more about our horror story and showroom showdown with Gold Mill, I think you get the point. What I thought used to be a decent dealership is sadly no more. Unfortunately, I have also heard from several friends who have shared similar bad experiences. My warning to you? Avoid Gold Mill Ford. Their lack of integrity and care top-to-bottom, and clear willingness to lie right to my face, really makes me wonder how I ever could have done ANY business with them in the first place. read more

Have gotten more than one car here and will continue buying my cars from Golf Mill Ford. Ross is my salesman and has been great!!!

If I could give them more stars I would! The staff are all genuinely nice. They always provide great customer service and are so helpful with car selections that suit you. I absolutely recommend purchasing your car here. Be sure to ask for Darwin or Frank read more

Working with him was a fantastic experience, the transaction went smoothly, and I ended up with a nice car.

I leased a Ford F-150 in 2018 from Golf Mill Ford and had a great experience with Nino who has since moved on. When it came time for the lease buyout in May of 2021, Darwin reached out to either purchase the lease or get into a new vehicle. I made the decision to buyout the lease. I gave him a hard time and tried my best to negotiate but he was straight up with me about the lease buyout process and gave me hard numbers. I appreciate the transparency I got from Golf Mill Ford and Darwin. My business has leased 5+ vehicles from this location and they have been awesome for every transaction. Highly recommended! read more

If you choose this place, do what you can to avoid Jonathan Colon. I tried connecting with him and he ignored my emails and text. I wouldn't mind if I didn't have to receive his automated emails multiple times a week. I told him to stop emailing me I took my business to Rohrman's and do not regret it. read more

Golf Mill Ford - Get a clue buddy. - Car Dealers Near Me - Niles, Illinois

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Darwin Linsangan Sr was exceptional at his job! The process was so smooth and the best dealership experience I ever had. Moving forward he is the only person I would purchase a vehicle from! read more

I haven't owned a car in a long time and was unsure of even where to start. Bryan F at Golf Mill Ford was never pushy and knew everything about his cars from top to bottom. In a couple days, I had a new car that I am extremely satisfied with. read more

Need a car either brandnew or 2ndhand go to golf mill ford and look for Darwin. he will definitely find a car best for you or suit's u. Thanks Golf Mill Ford and to "Darwin" read more

Golf Mill Ford - Golfmill ford - Car Dealers Near Me - Niles, Illinois

This was my third time purchasing a car from Golf Mill Ford. Mark Gurgone has been my salesman for every purchase and he is the absolute best! He has always put me in beautiful cars that suit me perfectly and has gotten me amazing deals. I never felt pressured to buy he selects cars that sell themselves. The last car suited me so well I had it for 10 years. I was also given a great deal for my trade in. The entire staff at golf mill ford is so kind and do their best to make sure you leave taken care of. I highly recommend this dealership for your next car purchase. Thank you Mark and Kevin for getting me into my dream car! read more

Terrible customer service. You'll get charged just for a simple diagnoses.. a bunch of crooks. Front desk girl was so rude. She started humming so she won't hear me. Never will I ever go back. Worse place ever!! read more