LOCATION CLARIFIED: Don't follow the map. It's inaccurate. They are located right behind Safeway grocery store in Kapolei. read more

He stated there were oil leaks everywhere, as being a mechanic, your job is to Repair the oil leaks, and you will get paid for it. Hmmmm I wonder why the reasons and excuses for referring me to the Dealer and he stated it was gonna be about a $3000 job. Lol funny cause it was never about the $$$$$$, he just didn't want to do it, a Mechanic. Wow!!! read more

This is the second time I've had a problem with these guys and if I could give them no stars I would. Today my wife noticed she had a screw in her tire and needed to have it patched. It was near the middle of the tread. Well the crooked staff at good year told her (I guess because she's a female with two children) that it was in the side wall and she needed a new tire. Any other place would have patched it but because I was at work and couldn't take the vehicle in myself she had to go and they took full advantage of her. I plan to call corporate because after two different issues with this place I'm extremely disappointed. How can you take an almost brand new tire and instead of patching it force someone to buy a brand new one? Now we have three tires with slightly worn tread and one brand new one. I like to buy my tires in sets of 4. This is very irritating to me and I'm going to make sure everyone knows about how they take advantage of females. I will not be using this place again For any reason at all. read more

Me and my family scheduled 3 days out of the week to get our cars in for oil changes. On Monday (MLK holiday 1/17) me and my brother take our cars in. The guy at the front who checked us in was rude as hell, you can tell he was having a bad day by the way he was slamming shit & continued to blame the system being slow. So we let it slide. Tuesday it is my moms turn to bring her car in, she has the same guy, who again, is in a bad mood. When my mom returns to pick up her car and starts it she notices it sounds funny. She goes back in and the guy at the front desk says "welp you only did an oil change, nothing should be wrong with it" so my mom left. She drove about a mile and turned around bc the noise got louder. When she got back she said my car does not sound like that, the guy then took her keys and stormed off. The manager came out opened her hood and noticed THE CAP FOR HER OIL WAS NOT PUT BACK ON, OIL WAS ALL OVER HER ENGINE. At which point the guy at the front desk then wants to apologize. Such a careless mistake and careless sexist staff who don't listen. Don't take your cars here even if it's the last place to get in. As soon as I get the guy at the front desks name I will be revising this review with it. read more

Went to get a vehicle inspection. The place had three customers waiting. I was told it would be a 4 hour wait... really?? It was obvious they didn't want my business. I definitely won't be going back there.. ever again. Piss poor customer service. read more

Went to get a tire repaired for a screw in the tire. They plugged it and there was no charge. Customer service was great, great attitude, great appearance. Go there for your car needs. read more

This is the second time Goodyear tried to cheat me. The first was when I took my car to get a safety check. Had been going to them for years with the same car. Then suddenly they fail me cause the wiper spray didn't work?! It never did and they always passed it. Now suddenly it can't pass? Then in a bind I took my tire in to patch a flat. They told me it was not in a patchable area. Collected my tire and went to another shop who patched it in 10 minutes with no issues. The whole company is a rip off. Most of the time the people are rude. Once I saw a worker making faces irritated from the customer they were on the phone with, in front of customers waiting to be serviced in the store! Horrible. DO NOT GO TO THEM! Fair warning. read more

Came in at 12 for a scheduled appointment of an oil change and tire alignment. Left the car for 2 hours no call back so I come back to the service center ask about my vehicle, 15-20 min later the service member said they were starting the alignment at 2 pm, after the car had been there 2 hours prior and would now need to wait 30-60 min more. Don't bother making an appointment. Don't bother coming. read more

Hi my experience with Goodyear was not that pleasant at first, but I had a really good experience overall. I made an appointment to have my car serviced and to say none the less everything seemed fine. I was given a time frame of when the vehicle might be finished and it was not. I called and was told they were still working on it. Unfortunately it took a little longer the usual, which is ok. I know this is a business and they time allotted for certain jobs, but unfortunately stuff happens sometimes. So I picked up my car soon after to find something wasn't right on my car. I immediately called Goodyear with not so pleasant thoughts in my head "like most people "I explained the problem I was having and immediately without hesitation they asked me to bring back my car. I explained I was not able to at that time. So they said at your earliest convenience. So I said ok and thank you. I when I brought my car in I was greeted by Noel's I and was assured that they will take care of car. Halfway through the service jay gave me a call and explained what the problem is and if it was ok to go ahead and repair. So jay gave me a call when it was all done. I went down and picked up my car and it ran perfect. I'm probably leaving a lot out on review, but bottom line these guys are great they have great communication skills and follow through. Special thanks out to noelani for making me feel welcomed and jay for putting my mind at ease and the staff for the great service. Oh yeah people I know this isn't rocket science but you know what stuff happens, give it a rest. No worries Jay " she run cherry" lol. read more

It has been over an hour of waiting for them to place a sticker on my car. There have been several arguments from other customers that had to wait up to 4 hours only to be turned away. May be a fluke but definitely not a good impression. read more

Quick and reliable service! Always happy with my services that I have received from this Goodyear. Great customer service! I enjoy always getting my cars serviced here! read more

Asked more than once if an oil change came with a tire rotation and inspection before the service. The only reason I picked Goodyear was for an oil change was for the free rotation and inspection, instead of actually doing any of that they recommended I buy four new tires without actually inspecting them. I even asked them to put air in my tires because I knew at least one was low and they didn't. read more

My dad (doesn't have a yelp account) went to Good Year Kapolei. The customer service rep at the front desk was very helpful, knowledgeable about what he is supposed to do and his customer service skills are great. If you're looking for him, ask for Tony. read more

Ordered 2 tires online and got delivered to store, had a 8am appt. experience went good and service was awesome, they even had time to complete a safety check. Will do again when i need tires again, will only get goodyears. read more

i scheduled an oil change online w/ there online specials starting at $21.01. i came in, it was super quick and easy dropped off my car and went to chili's to eat me some lunch with some friends. they called me about an hour later (they estimated it would take an hour) picked up my car, and total came out to $24.62. love the ease of the online scheduling, paying, picking up and dropping off. it was super quick and easy and i'll definitely be back!! read more

I will not return to this establishment based on my prior experience. I had made an appointment a day in advance for 2pm the following day for a simple oil change. I had informed the work over the phone that I will be bring in my own oil (fully synthetic) and she simply responded "yes, that's fine." The day of my appointment I once again informed the work that I had bought my own oil and I would like them to use it. After about 1.5 hours waiting for an oil change, I returned to pick-up my car only to find out that they had not followed a simple direction to use the oil which the customer had bought. Instead the mechanics used regular "conventional oil" on a fully synthetic car! Not once had I heard an apology from the worker or was even compensated. read more

Everytime I come here , for anything from tires, to oil change it TAKES FOREVER. 8am appt for oil change . " it will take an hour , hour half at the very most " here I am 2.5 hours later still sitting here . Wth ????? They have been understaffed for 5 years ! I'm done never coming back. read more

Had scheduled an appointment 0900 for vehicle inspection online a week ago for today (Sunday). Than, as I was driving my wife's car in to ask for parking at 0850. Representative points me to a spot. As I was parking, they call my wife and asked to reschedule because they don't have inspectors on Sunday. A WEEK prior to the scheduled time and date and they tell us 5 MIN before SCHEDULE??!! Seriously need some work on communication. Rep claimed that it was corporate that did the scheduling and they don't know that they don't have vehicle inspectors on Sundays. You'd think with a little bit of critical thinking and common sense they'd inform corporate online schedulers not to schedule inspections on Sundays!! Or, just maybe after opening at 0700 to check what's scheduled for the day and inform the customers before driving all they way there for nothing. Unbelievable disregard for customer convenience on Father's Day. Go to FastLube across the street, they have Vehicle Inspectors every day, first come first serve. Never again Goodyear. read more

No matter how much the rebate or sale they always seem to absorb that by extra fees but as far as tires and good service , its a pretty decent place with all the extra toppings you could ask for ...oh and yes the toppings are extra. read more

Took my car to get an oil change and repair a tire. When my husband brought it home, he noticed the fluids were not topped off and they said they rotated the tire after repairing it and it was in the same place. Very disappointed! read more

Customer service is super shitty. Came in for an oil change at 2:00pm, estimated two hours. That's fine, but when I called to check up on my work vehicle and what time they closed today. (Saturday 5:30-6:00) I was given attitude. Colleen up front read more

I gave this place a chance despite the reviews. Worse place to go for anything. I made an appointment, thinking "okay 1 hour wait seems kinda long, but i got things to do in kapolei i can do while I wait".. well.. while waiting THREE yes THREE hours for my safety check to be over with (handed in my car keys and waited), I overheard them overcharging others for services. Then when my turn was up and I failed my safety check, they offered to change 2 lights for me, for a mind whopping $115. I got the 2 lights at napa and replaced them myself in the parking lot, NO TOOLS NEEDED, for only $15. Tried to get my safety check rechecked. They were done for the day, at 3pm. Waste of time. Customer service is horrible. Just like all of the other reviews say. They have serious attitude problems. Kept sassing me, and over talking me when I was trying to tell them problems about my car. When they answer their phone half way through the conversation (happened twice to me) they dont even say "excuse me" or "hold on a second" or anything to notify you that their conversation with you is on a pause. They just completely ignore you, then answer the phone. DO NOT GO HERE. SO MANY OTHER MECHANICS NEARBY ARE SO MUCH BETTER. read more

Worst business ever. Don't go here. I went there to get a tire patched and they said okay just wait. We are not sure how long it will be. I waited 3 hours and then they came out and told me that they couldn't patch my tire because the holes on the side and not on the underside where the tire hits the road. And that's fine but I waited for 3 hours. Why couldn't they just come out and look at the tire for 2 seconds before they had me wait for 3 hours. Or they could have told me that they won't be able to patch it if it's on the side and then not even look because I was really running late for something and they could have just told me that. read more

Normally this place in the past have been good but these past couple of visits have been terrible. Needed a safety check and since I was there, I scheduled a oil change. I was happy that they called me before conducting my safety check. I guess they did a quick overlook and stated that my tires were worn down and there was issues with my turn signal. This is where it goes downhill. 2 front tires are brand new because I just changed them the day before. Other 2 rear tires where only 2 months old so, they had a lot of thread left. My turn signals have 2 different bulbs so one blinks a little faster then the other. I didnt think it was an issue as long as they work and are the correct colors (red or amber). I asked the guy on the phone how much would it cost to change the bulb? and he says, "we can change it for 50 bucks" I thought I heard it wrong so I said "Five! Zero!? He said, Yes. I have read and heard the horror stories of other who have had similar experiences and will not be returning anytime soon. read more

good luck trying to get someone to answer a phone. called over 15 times with nothing. dropped my car off for a 10am appointment to replace a tire and called at 4pm to find out they forgot about it and gave me an excuse and then surprisingly 20 minutes later my car was ready. over priced poor customer service. read more

This place threw me by surprise....I went to order a specific brand tire and it was wrong tire that came in accidently... I then called to inform it was wrong.....EDWIN and GRANT went out their way to show what customer service is all about....I didn't have to waste time and gas to go there...Grant came who was friendly enough to install tire and he even put back my spare tire in truck which was nice of him...thanks to Edwin and grant for giving best customer service of all tire shops I've been to...I will be coming here for future services because of their aloha.... read more

I towed my car here cause it's the closest to my place and they quoted me over a thousand bucks to fix the starter. Whoa! From past experience I decided to get a second opinion and took the car to another place in Pearl City and they said starter was fine, it was just a minor thing that cost about $300! Hey it was way worth the trouble of towing to save over seven hundred bucks! This ain't the first time Goodyear Kapolei tried to rip me off! Go else where if you don't want to get ripped off! read more

Super unhelpful and tried using scare tactics to get me to do business instead of trying to figure out how they could help. Not a good place to get work done. Just try giving them a call and you'll see. Good luck! read more

I booked a 5pm appointment for an oil change and tire rotation. Checked in at 4:52 and it's now 5:43and my vehicle hasn't moved from where I parked it. WTF is the point of making an appointment?Have doubts they will be able to perform the oil service and tire rotation before they close in 17 minutes. If they do, it will be rushed. Going to have to rethink my options next time. read more

A little less talking and a little more shut the fuck up and some work might get done. Nobody working on my car so I went to work on it myself. Well, what do you know...the manager shows up. Not to tell his guys to get to work but to tell me I can't be in his shop. It's really quite simple... less talk... more work keeps your customers coming back. I won't be.... ever read more

Just a total nightmare. Stay FAR away. It also seems that this place keeps making new yelp pages to avoid their ONE star rating on their original page. One of the worst THREE DAY LONG experiences I've ever had with an auto shop. Completely incompetent. Nothing but horror stories from all of my friends about this place, too. If you don't believe me, walk in and look around... EVERY one of the customers are pissed off... oil changes should not take 4-6 hours long, and alignment checks should definitely not take THREE days! read more

I've been reading reviews here and I'm surprised so many people have had bad experiences at this location. I've been here twice in the past year. Last time it was to replace all 4 tires on our sedan and today to patch a tire. Service was awesome both times and today was so great it forced me to make this review. Lol! Ask for Roland next time, that guy is their customer service all around best employee! Aloha read more

I decided to go to Goodyear for my safety check as the Flagship Fast lubes safety inspector was not in at this time. So we head over to Goodyear and pull in to what appears to be an empty parking lot. I know these guys are busy and have appointments, but apparently you need an appointment for a safety check, or its 'recommended'. So we walk in, go to the counter, and the guy at the front desk just looks at us like we are stupid. He doesn't say anything at all, so my boyfriend says we need to have our safety done. He replies, do you have an appointment? We said no, didn't know we needed to have one. So he turns around and goes Paul? Paul must have been ignoring us as he goes 'What?!' So the guy has to explain to this Paul what we need and emphasizes we have no appointment in which Paul said, oh 1-2 hours for the safety. We have never had good service with this place. They are rude, disrespectful, and overall just crappy. Do not come to this place unless you absolutely have to. Go to another Goodyear location or even flagstaff across the street. Firestone in Waipahu has way better service then this place. read more

Maybe this is a common thing for all Goodyears! Went in for an oil change, they advertise that paying for the more expensive oil comes with a FREE tire rotation. I agreed to get the Synthetic oil ($77). I marked my tires and when I got the call that my car was done, they advise that I should get new tires in the near future. Totally fine, but I was on a tight schedule so I said I'll take care of it on my own. However, I asked if they still did the tire rotation and they said yes. After paying and examining my car, they lied and did NOT do the tire rotation. My original markings were in the same spot! How could they do this to their customers? This has happened to me at different locations of Goodyear (Ewa Beach & Waipahu). read more

I live in Kapolei and having a reputable garage so close to home is a real convenience. I have brought all my cars here for tires, oil changes, and any mechanical needs I have had. For the most part, I have been more than satisfied with the service, but the customer service from Tony leaves a lot to be desired. This particular instance involved me bringing in a flat tire off the car already, to be fixed. I asked Tony if they could help me, and he told me that it would be a while before he could take a look at it. I said no problem, but he reiterated that it would be a long time and I again said that I don't mind. This was about 10:30am or so. Fast forward to around 3:30pm and a call from Tony to say that my tire was fixed. I asked if they could put the tire on my car and his reply was,"Only if you get here right away because we're getting ready to close up." I looked up what time they close, and their Yelp page said 5:00pm. Anyway, I got there at 3:50pm. Tony told me that they could not get to me right away, so I told him that I could wait. I was summoned to the counter about twenty minutes later to sign my receipt. I said thank you and that I appreciated his help, and I got a grunt, and a look like "Whatever ". This guy is not what you call Mr. Happy. All of his responses are monotone at best and slightly disgusted at worst. It's like I was taking his last dollar or something. He shouldn't be a customer service representative if he is going to treat customers like that. I can handle once in awhile behavior because everybody has a bad day, but I have not had a good experience with this guy and neither has my wife, and we take all our vehicles here. read more

I just called to have my headlamp replaced. Quoted me a decent price...but the kicker 3 hour wait.. I asked for an appointment he said ok but it still would take 1 to 1 1/2 hours. I said for a headlamp? He kinda chuckled and said it depends on the mechanic and then said maybe it could be 1/2 hour to 45 min. maybe. I said maybe I should call someone else its just a headlamp and he just chuckled again. read more

DO NOT go to this Goodyear Location!!! THE WORST experience EVER!!! My daughter took her car there for a safety check and it passed. But when trying to do the transmission to the State office, it didnt want to go through. They told her come back another time. She went back a week later, and the guy tells her he cannot pass her because of her wipers!! They apparrently make some kind of commission on services or products sold. My husband bought wipers from NAPA and installed it himself and had to wait an hour and a half to process again!!! What a JOKE!! Bunch of CLOWNS!!! Stay FAR AWAY!! Go to Flagship Fastlube!! read more

I went in for free tire rotations, with the postcard coupon that came in the mail. They also have a plasma tv in the lobby, where I watched the Food Network and went through my mail. They rarely answer their phones and you might get better results just to drive on over and talk to a real person in their shop. read more

If I could give negative stars I would. First off, went to goodyear Kapolei for an oil change, got a call later saying that the previous company who did my oil change had damaged my oil pan. So good year supposedly changed my oil ( cause I was charged for it) and they stated that they couldn't torque the plug, they could only hand tighten it. So I ended up taking my car back to Flagship Auto in Aiea. This time I watched my car go up, flagship drained my oil which was dirty and replaced my oil (which goodyear Kapolei supposedly did) checked for any damages on my oil pan and found nothing. Flagship (Antoine) awesome guy, no questions, no hassles. ANYWAY, took it back to Goodyear Kapolei, told the manager my oil was never changed and there is no damage to my oil pan, he was not apologetic at all, not sympathetic. All he said to me was "do you still have the card ending in ****?" And then he said,"sign here." And done. LIKE REALLY?????????? That's supposed to make everything okay????? Thanks a lot, for nothing read more

Make sure you double check their work when you pick up your vehicle!!! I went in for a tire change/oil change yesterday and when I picked up my car I noticed a faint burning smell. Didn't think too much of it. Just figured something spilled while they were working on my car and it was just being evaporated... Fast forward to now. I'm currently stranded about a half mile from my work and my car is smoking. Oh.. and that burning smell I was talking about? It's hot oil being spewed all over the inside of my engine bay because the mechanic didn't put my oil cap back on... read more