We were going to the San Marcos, TX Goodyear location. We were not happy with their lack of customer service. A couple times we had a flat and needed it looked at, fixed, or put a new tire on. But, they were not helpful. They prefer we come the next morning. But, the Kyle location have more than extended themselves in customer service. We went to Kyle after the San Marcos location wouldn't take care of our tire needs because it was near closing time. All other car care we need, we've been happy with, too. read more

This is the most horrible tire place and waste of time and money there is. My tire went flat one day so I put a spare on and decided to take it to get fixed/replaced the next day. It was Sunday so all the other tire places were either closed or super packed so my only option was Goodyear. I walked in and it started horribly with the lady at the front counter having an attitude the while time. I told her I needed to get a tire fixed and she told me it would be at least an hour wait. I told her that was fine. It only took them 15 minutes to get to my car which tells me she only quoted the high wait time to get me to leave because she didn't want anymore customers. Especially with the attitude she had. Horrible customer service skills. Next they come out randomly to tell me I had a nail in my sidewall and the tire was unrepairable. I remember changing the tire the night before and checking the tire. There were no nails or holes in my tire. One thing I did notice about my tire was that the valve cap was missing which I thought could be the reason for the flat tire. It wasn't super flat. Still had 20 Psi. I still brought it to a tire place just to get it checked out. They showed me the tire and there was just this small hole there with no nail. I asked where the nail was and they couldn't give me an answer for it. Seemed super sketchy. It really makes me think they put a hole in my tire just to get my money. But whatever I wasn't thinking about that at the time I just wanted to get back on the road. I had to be at work soon. We went back to the checkout counter and the lady told me the cheapest tire she had was a Kelly tire for 99$. Being I really needed my tire fixed I just went with it. My final total came out to 155$. She explained that there were installation fees and disposal fees. The total seemed to be a ridiculous jump from 99$ but I said whatever and gave her my money. She gave me a receipt and they proceeded to fix my tire. As I was waiting I studied the receipt and noticed the tire she charged me for didn't say Kelly tire. It said Goodyear Eaglesport tire and the price was 125$. When they gave me my car back I had a Kelly tire put on though. So I went back inside after I thought I was good to go. I told them they gave me a Kelly tire but charged me for an Eaglesport tire. They acted so surprised by it but I knew they were trying to scam me. I'm so pissed off at this place and even more pissed off at myself for wasting my time and money here. Don't ever go here it really is horrible and they need to be reported and shut down immediately! Oh I forgot to mention a big dent added to my rim right along the tire line that wasn't there before. I believe I should get a full refund and get to keep this tire for the horrible inconvenience and stupidity of this place. But being the place they are I know that will never happen read more

OMG...read Katie K. comment from 2-21-13 and now know for a fact we were scammed...again. In Oct. 2012 our CEL also went off but the car stalled and had to be towed in. Goodyear was the closest place and being new to the area we did not know where to take it. They also blamed it on a "sensor" but kept telling us "this needed to done and that needed to be done" and the bill kept going up and up, finally to 900.00. Was very unhappy but trusted they were honest because of the name of the company. Yesterday the light went off again but the car was driveable. Knowing we had a 6 mo. warranty we took it back to them. Again they said it was a "sensor" again but of course it wasn't the same one so it was not covered. They said they would give us a "discount" on the labor but would still be around 200.00. We said we would let them know what we wanted to do but decided to pick up the car and try to do the work with a friend to save money. Went to pick up the car and the work had been done, without a ok. We were livid but wanted to be fair since the work had be done. After a back and forth with manager they did give us another 5% off which did not make us happy. The bill still came to 180.00 which we were totally overcharged on the parts. The manager also said (after the bill had been paid) "oh we found a paper on the air cleaner"...we have our doubts that was probably the only thing wrong to begin with. The manager did finally tell us he would give us 2 free oil changes but that will never make up for how ripped off we feel. We are eldery trusting people but now really feel we have been taken to the cleaners by Goodyear. All we can say is BEWARE taking your vehicle to this place and don't make the same mistakes we did. read more

Not impressed by this facility. To start off they do not answer their phone. I called 3 times before going, they only answered once, and that time I was put on hold and gave up after about 10 minutes. When I went there and was waiting the 2 hours for an oil change (was told it would only be 1) I witnessed the fact they do not answer the phone even with staff standing around doing nothing. Staff that I encountered were not friendly or approachable in fact one even gave a little attitude when I told him that I wanted my tires rotated which I already asked and paid for and they chose not to. I hate to leave a bad review but this is the second bad experience I have had with this place. It isn't any cheaper and they take forever so if I were you I would go to a better place. read more

This place BLOWS! if there were fewer than 1 star that's what I'd rate this place! They have the most incompetent, uneducated, illiterate people working there, starting with Susan the person at the front counter. She doesn't listen to the customer and talks like she on drugs. Doesn't try to please or assist a customer in anyway shape or form, and God forbid you ask a difficult question, because then it's deer in the headlights look. I don't understand how you can turn away a customer for an oil change and you business is EMPTY! NO cars in the bays, no one waiting, it's 430 and you can't take me because you don't have ANYONE there follow an oil change??? So what about the 3 guys I saw standing around??? Are they not mechanics or do I NEED a licensed oil changer??? I'm not understanding what the problem is here?? At any rate, they lost my business today for ever. I like to keep it local whenever possible, but not at this place. read more

My car broke down 20 miles from my 90 mile destination. After waiting 2 Hrs for a tow, I ended up at Kyle Goodyear, my first good break. Jason, waives the diagnostic fee and offered a driver take me to my rescheduled appointment. It couldn't be fixed that day, so they got it fixed the next day and kept my car secured in their garage until I could get a ride back a couple days later. No pushing extra "repairs", no fees to hold the car. He saved the broken part to show me. Price was very competitive even though I was really jammed between a rock and a hard place. Jason is a good guy to deal with. I'd go to them all the time if it wasn't 1 1/2 hrs away! read more

Nice staff, but I felt "taken". Had a coupon from the back of the HEB for a $15.95 oil change. Went in to use that and get a front directional bulb changed. They charged me the right amount for the oil change and then quoted me $3 for the bulb and $59..yes, $59 for a 1/2 hour of work to change the bulb. I was really surprised considering I had the other bulb changed in Austin, at the dealership, just a few months ago and was charged nowhere near that. I didn't have time to go into Austin , so I reluctantly agreed to it (especially since I had a toddler in tow) and was already there and waiting.... 10 minutes into the 30 that it was going to take for labor, to change the bulb, the car was ready. Upon checking out, I was told that I should think about replacing the tires on my vehicle as they were already 3 years old (my car is an 09) and worn... Funny thing is, I just had them ALL replaced last month with brand spanking new tires from the dealer!? Paid and got into my car - checked my paperwork from when the dealer had changed the other directional bulb a few months ago.... was $12.50 for bulb AND labor.. as nice as the staff was, will NOT return! read more

Horrible customer service!!! After taking my car Auto Zone and ran a FREE diagnostic...code :P0301-Cylinder 1 misfire. I decided to go to Goodyear and get my car repaired. I explained to the guy behind the desk that I need my car fixed and this is what Auto Zone ran on their diagnostic test. He then explained that they would have to run their own diagnostic test...which I did not oppose of. He stated that the test run run btw 1-3hrs and if it took less than 1hr he would still have to charge me for the full hour of labor. Again I agreed...I do not know the logistics or care to know..I JUST WANT MY CAR FIXED. The guy behind the desk then began to hassle me about how "tedious" of a job this would be. I left while I was ahead...I need a mechanic that actually WANTS to fix my vehicle read more

Worst oil change I have ever received. Terrible service. Will never return. The technician did not check the fluids and was closing the hood when I stopped him and asked him to please top everything off. Had I not been watching this would not have been done. He set the tire pressure incorrectly. Again, had I not asked him I would have left with the wrong PSI. He did not perform the inspection they supposedly do. He glanced at two of the wheels (I guess this was the brake check) and checked the tread depth on the tires- that was it. Nothing else. He moved in slow motion. It took him an HOUR and 15 minutes to JUST change the oil and rotate the tires and another technician came over and helped him with the tire rotation. There was no wait time - this is the actual time they had my car in the bay to work on it. I have never in my life seen anyone in an auto shop move so slowly - it was unbelievable. The work that he did (and didn't do) could have been done in 20 minutes. When I brought these problems to the attention of the sales rep in the office, her explanation was that he was new. Clearly, management does not care what their technicians are doing or how poorly they are performing. I had used Valvoline Express Care in Kyle (6170 FM 2770) for years and was 100% happy with them. The only reason I switched to Goodyear was because Express Care doesn't rotate tires. I am going back to Express and will have my tires rotated elsewhere. I have friends who use Chapa Automotive in Kyle for oil changes and are very happy with the service there. read more

Terrible customer service! Scheduled appointment online. Arrived at store on time and they were no where close to take my car in for service. They had an additional 2 to 3 hour wait time. Which is ridiculous, when the website appointment scheduler does not reflect that at all. When I walked into the store there was already a line from the counter to the door, just shows that they don't know how to handle more than a handful of cars at a time and shows that they are really slow at what they do or just don't care. Never going back to Goodyear again. read more

Beware of this store. We bought the 3 year alignment package and every time we go in they try to tell me we need parts that have already been replaced. This last time they refused to do the alignment and said we needed $600 worth of work first. My husband is a mechanic and the only reason we went to this place was to save him the time of doing my alignment but no more. I am done with this store. read more

I took my car for a SIMPLE oil change and here is the rest of the story.....to begin my story when the guy got in my van and drove it in reverse at about 40 miles in the parking lot I should have left. Then when sat in the lobby ans saw how filthy it was I should have left but told myself ok its just an oil change. They finished in about 35 minutes which was nicer than the hour they said it would take but that is the only good thing I have to say. When they pulled my vehicle up I had left the spare key for them to use and had my set on me which little did I know would be my saving grace. I had the guy turn the car off so i could restart using my own set of keys....well wouldn't ya know when I start my car up I hear a new noise (bad noise) that WAS NOT present before having them work on it. I thought maybe I was crazy so turned the car off and back on and still heard it but not as loud. It was however enough for me to go back in and have 2 techs come out and hear what i was hearing. Well you know of course i started the car a couple of times and they didn't hear anything wrong but said i could bring it back if anything "came up". I left very uncomfortable but had a time limit to go to HEB and be back in time for my kids to get home from school. I drove to HEB which is only a couple of miles away from this shop of horrors. I turned my car off and sure enough heard a sort of loose rumble under the hood so I started up the car again and it literally sounded as if something was about to fall out from the engine! I immediately called back up to Goodyear and said I was bringing my car straight back. There went my much needed HEB trip. Soooo I took my car back and luckily this time they heard the noise so there was no denying it or making me feel crazy. After they looked at it for about 15 min they told me my exhaust shield was bent and that maybe I hit something!! They said they bent it back in place for me......how nice and as of just driving it back to my house which is only a mile away I have started the car a few times and not heard anything so to sum up this long story they did something besides change my oil....what I'm still not sure but it wasn't good. Point is you should not take your car fora simple oil change and pay for the service to leave with another problem! I do not recommend this place for any services period. If you want a good trust worthy mechanic in Kyle see Duke at Master Tech. I usually go there but had a coupon to Goodyear so was trying to save some bucks but I definitely learned it is worth the extra money to have a job done right!!!! read more

I had a very bad experience today with this Goodyear. I've gone to Goodyear for many years here and in other states and although they ALWAYS take a long time to do oil changes, I still kept coming back until now. I saw on the website that they had a shuttle service so when I walked in today I asked if they had a shuttle. The rep at the desk said they did not at the moment but to wait a few minutes and he would take me himself. Don't ask me why I waited so long to say anything but after THIRTY minutes I went up to the counter and the rep said, "Oh, did you still need a ride?" I was extremely irritated. I asked if he had forgotten about me and he said, "no, my guy to take you just came back but I guess he had more important things to do first but he can take you now." More important things to do first? Really?? The man I was waiting on to take me was in the back office working on something and the rep at the counter didn't tell him anything about me waiting and kept fiddling with the computer. After standing at the counter for several seconds waiting, I told the rep I was leaving and walked out. He walked outside to look for me and I told him get me my car back now. He tried to make excuses for what happened but I was too upset too listen. This was the worst experience. I will NEVER return. read more