The good: - I love the taste and texture of the noodles and overall dish. I love how it's not too greasy. The bad: - They cook everything at the same time, even though some items take longer to cook than others. For example, the broccoli and carrots in my plate were still too crunchy for my liking while everything else was cooked well. - I ordered a veggie plate but found a small piece of meat in my dish. To be fair, they did ask if I wanted my portion cooked separate from the other orders which had meat, but I declined. So I'm assuming the meat got mixed in there in the cooking process. - They got rid of some toppings I used to love, including tofu and baby corn :( - You no longer can fill your own bowl. You tell the staff what toppings you want and they put it in for you. - Customer service isn't that friendly. read more

Great Khan's Mongolian Grill - Veggie Plate - Mongolian Near Me - Santa Ana, California

This used to be my favorite place. The couple was very nice especially the husband the only time they were "rude" (not really) was when people wouldnt listen. That was on the people not the couple. Some people are just stupid or feel entitled. People that expected whole ass ceramic plates instead of the to go boxes like hello its more of a to go / fast food place not a restaurant. They always gave tons of extra meat when not getting veggies and flavor was very good. I would drive 2 hours here and back home just for this place after i left santa ana. Now i forsure wont be coming back. New management isn't the best, portions are small for higher prices. This place has seriously gone downhill. They used to offer first 2 refills free and now they dont. Very disappointed with this place and now i see why it was empty when usually it would be packed. read more

Great Khan's Mongolian Grill - Mongolian Near Me - Santa Ana, California

This has been one of my all time favorite spots for the last 12 years plus and it makes me so sad to write this but after covid, the quality has been decreasing after each visit. The owners have never been on the friendly side but that's okay because I was here for the food. During my last visit, they were just rude. You no longer have the ability to build your own bowls. This wouldn't normally be a problem but they were being extra stingy. Ripping up each piece of frozen meat and adding only about 3 total ripped pieces into a $12.99 pre tax bowl. Flavors weren't all there yet it was super salty. Tasted like a lot of msg and on top of that it wrecked all of our stomachs. Safe to say, I won't be back at all. read more

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No thanks. This place is terrible, we walked up as someone was asking for an extra fork, and the lady was hesitant to give it to her, the customer was explaining that she was a customer and had already purchased. That should've been my first red flag. I was wondering why there was no line at this Mongolian place as all malls are usually really busy at this specific restaurant. Welllllll the portions suck. The veggie options suck, and so does their service. We paid for extra noodles so our total came up to $25. Didn't seem like extra noodles, asked if we can pay for an extra portion of meat, nope. There was like 6 pieces of meat in our plate, so disappointed. Their veggie options are terrible too, no baby corn no jalapeños?? What kind of monstrosity is this??? The food was also extremely salty Save your money. The soda is good! read more

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Super nasty woman. We bought three entrees and I asked for water. She insisted that we could only buy water bottles. I argued with her for a minute. I respectfully explained that it was illegal for restaurants in California not to provide free fresh water to their patrons. She finally acquiesced and gave me the nastiest face and rolled her eyes. I snapped back, "Don't give me a face!" Please do not patronize this business. I will never never never go back. read more

I always look forward to Mongolian bbq, so that just made my experience to this food court restaurant that much more disappointing. It was not a good experience and just poorly managed. Starting with the food, I didn't look at it beforehand, so when it came to choosing the veggies I wanted, I was shocked to see a lot of old, black/gray color, some even molding veggies (I caught a photo), but obviously in person it looked really bad. That's the veggies we would have thrown away days ago if we saw that in our own refrigerator, but I guess they don't mind to have unappetizing food sit out. The pricing for the veggie bowl was the same as the meat bowl, which puzzled me. Then came to the choosing of the ingredients, they don't allow you to serve yourself. I don't think I've ever been to a Mongolian bbq that didn't let you choose. So when the lady grabbed it, she went in order and piled on the onions and green onions, it just didn't make just sense. I got some 8-9 green onions and only got maybe 6 zucchini and barely any broccoli. Did not make any sense whatsoever. And then I told her I didn't want the black color, dying bean cabbage (gross), and instead to get the broccoli and I didn't get more. Most other places also have tofu, so if you're looking for a real vegan/vegetarian restaurant, you're out of luck. The seating in the food court is relatively comfortable, just make sure you don't sit too close to the shops themselves as it get smoky. To top of the poor experience with the unfresh food and bad policy, I asked for a simple cup of water, and the lady seemed to have changed (shift change), the new lady had to ask if I had purchased there, and I said yes, can I have a water. She must not have believed me because she had to walk over to her colleague to ask if she recognized me. All that for a stinking cup of water, I finally was proven that I was telling the truth, and got my water, but that sure is an awful thing to subject customers to. The two star average rating on Yelp is absolutely accurate. read more

Great Khan's Mongolian Grill - Not a good value - Mongolian Near Me - Santa Ana, California

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I had a very disappointing experience at Great Khan. The ownes are a couple. The wife was rude and unprofessional. She would grab the veggies using her finger tips, I counted only six pieces of zucchini and the same with carrots, in my bowl. When I asked for chicken and beef, she gave me just four strips of beef and even tore them apart to make it look like more. The portions were very small for the price, and the whole interaction left a bad impression. I would not recommend this place. read more

My fiancée and I came here for lunch after spending some time at the mall. We haven't had Mongolian BBQ in awhile, and it is a mall food court restaurant, so we didn't come in with high expectations, and still managed to be disappointed. The workers seemed like they didn't want to be there and their attitude toward us reflected that. They were impatient, demanding, and when I asked them to repeat something, began yelling at us. The food display and cooking area was absolutely disgusting, this place should be investigated for unsafe food prep and cooking areas. When asking for specific vegetables, it was like pulling teeth. The service was extremely off-putting and warrant giving this place 1 star, but the food somehow made this experience worse. I know that this change was made after Covid, but you can't self-serve your meat and vegetables. Portions were tiny, in total I counted five pieces of meat when they put it into our bowl. Vegetables did not look fresh and definitely did not taste fresh. They doused our food in sauce and oil, and somehow the food was bland and overcooked. I'm glad we only bought one entree to share because I would not spend one more cent here or ever come back. This place was a complete waste of time and money and banks on the nostalgia of Mongolian BBQ places in mall food courts for their business, but resembles nothing like those memories. read more

Great Khan's Mongolian Grill - Entree with pork and beef - Mongolian Near Me - Santa Ana, California

AVOID THIS PLACE. Asian lady with short brown hair was very rude. She didn't let me serve myself, she only gave me about 4 pieces of chicken and when I asked for more because I'm currently pregnant and I need the protein for two she showed zero understanding and compassion, she told me: "no chicken fo you!" She said if I want extra chicken then I can't pick veggies. I told her I need veggies too, my baby needs greenies too, what's the point of this place then? She then responded: "Only two, which wan you wan?!" I picked zucchini and onion but I asked for broccoli too and she tried charging me extra for it! No refunds allowed. Being emotional and hungry do to pregnancy I felt like crying but didn't. She was so mean and I ended up paying 20 something and some change for crappy food and service. I felt sorry for the Latino cooking, he looked miserable working there, I can only imagine putting up with her every single day, yikes! I WILL NOT BE BACK HERE. read more

Best Mongolian bbq! Was worried about reviews saying you don't do it yourself, but they give great portions! And however they do the oils and sauces is delicious and way better than I've ever done myself. read more

HORRIBLE BAD CUSTOMER SERVICE LACK OF COMMON SENSE I USED TO GO HERE YEARS AGO BUT I AM NO LONGER GOING BACK. I went Sep 13, 2024 at around 8:20 PM. This is inside the MainPlace Santa Mall. The lady owner was giving me attitude because the woman worker put hot sauce on my bowl, without even asking me. I told the woman worker that I didn't want hot sauce and she put it on my bowl and I complained. So then she and the lady manager were trying to remove us much of the hot sauce from the bowl using their hands. I told them I want a new bowl without hot sauce and the lady manager was giving me attitude. I SHOULD HAVE ASKED FOR A REFUND but I was very hungry and I've been here years ago and never had an issue before until now. It's not my fault that the lady worker can't follow simple directions. They gave me very little portions of all the ingredients. To add insult, this cost me $14.74. I should have went to the pho place 2 restaurants down. I would give this place ZERO but that is not an option. NOT GOING BACK‼ read more

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I should have known! The reviews tell you everything you need to know. And I should have listened. You can tell it's a husband and wife that own the place and they are just rude. It's over priced and under seasoned. First they only put 4 pieces of beef in my plate, and the pieces that they did put were full of fatty pieces and not beef. When I asked for more sauce they were rude and said I already put some. Then when they were cooking the food I asked if they can cook it longer because it wasn't cooked long enough, they just completely ignored me. I also asked if they can cook it with the sauce they usually cook it with when it's on the grill instead of just water and they just kept putting more water loosing the flavor. Don't waste your money or time! read more

Love the food!! Service it okay they are just doing their job ‍ Idk why ppl have a problem with them I get your hungry but no need to be mad at them read more

Worst of the worst experience!!! Stingy owners. Seems like they are husband and wife and always seem to be in a bad mood. You can't even prep your own bowl anymore like before. They do it for you. And boy are they stingy. You ask for brócoli, she puts 2 pieces. You say more she adds 1 more. Like come on lady... Talk about being super stingy.. she makes it seem like they are conserving veggies for the whole week. Save your money and avoid this place. The food came out extremely salty and flavorless. Meat was not even that well Cooked. read more

Great Khan's Mongolian BBQ? More Like a Great CON! I had a terrible experience at Great Kahn's Mongolian BBQ. After paying, the lady behind the counter insisted on filling my bowl herself. She decided how much protein I could have, and when I politely asked for more, she belittled me and said her serving was "enough." Moving on to the vegetables, there were only about six sad-looking options, and once again, she chose the portions for me. The quality was disappointing, and her rude attitude made the whole process worse. When I asked for a refund, she laughed with her husband and flat-out refused, telling me they don't give refunds. This is the only place in the entire food court that operates this way, no refunds and poor service. I spent $40 on what ended up being mostly noodles and three small pieces of chicken. Save yourself the frustration and money, check their reviews before you go. I wish I had. read more

Definitely should have read the reviews before coming. To reiterate pretty much everything everyone else is saying, service was extremely rude, nothing looked fresh, seemed very dirty, very expensive, and the food was very salty. The only positive was the noodles were well cooked. Do not recommend. read more

It hurts me to write this, as I love noodle dishes in general, but if this was your ONLY choice to eat at and all the other places in the mall were closed, save yourself the disappointment and do NOT eat here (unless they do a self-evaluation on their dishes, prices, and the place as a whole). Rather, drive yourself out to other surrounding restaurants that won't hand you a bowl of poor portion sizes, poor hygiene, and outrageous prices. I should've realized I was in for some disappointment when I was standing in line next to a couple who wanted another protein on top of their beef cut in their bowl. However, instead of the staff member (female worker manning the cashier, short curly hair) adding another protein to their bowl, she took some of the beef cut in the bowl and replaced it with another protein. The couple voiced their disagreement with the staff member, but she insisted she had to do it that way for the portion size. This was a shocking sight to see as this was not my first time at Great Khan (I've been to other locations at different malls) and to see the small portion size they were handing out on top of being stingy to the point of taking out what they already placed in the bowl to replace it with what a customer requested...makes me want to avoid this place in the future. What sealed the deal for me to not choose this place again was when I found hair in my meal. Not cool. Especially for the price this place is charging, there is better food out there at a lower cost. read more

way more expensive under new ownership, they dont even have the teriyaki sauce anymore this place is nothing wirhout the old owners! read more

Great Khan's Mongolian Grill - The prices now - Mongolian Near Me - Santa Ana, California

Very disrespectful owners, every experience here although trying to be polite was always left with a bitter taste in my mouth. It's also not even worth the price. They have grown skimpy of how much meat they put. Literally a minimal amount, cutting small pieces into smaller pieces. I would avoid dining here unless you want your hunger killed. read more

Don't eat here, they're very rude, I paid $22 for a few pieces of meat that had a lot of fat. 2 pieces or broccoli and 3 carrots and when I asked if I could pay for extra veggies they both laughed at me. I also asked for an extra scoop of garlic sauce and he got mad and said no. So much for customer service. read more

DO NOT COME HERE. Not only do you have to pay for an extra fork and a plate, there was a hair in the noodles. Told the Korean lady, who was angry AT US for complaining and she and her ugly ass husband acted as if they couldn't find our order even after showing the receipt. Refused to refund us. So SAVE YOUR MONEY go elsewhere. Go to the brea mall. They'll give you EXTRA noodles. Should have looked at the reviews and comments before coming here. THIS PLACE NEEDS TO BE SHUT DOWN. I'm sure there are roaches in there. read more

The best part of Mongolian bbq is choosing the ingredients you want in the proportions you prefer. That is not this place. I ate lunch in this mall bc my wife was charging her Tesla in the power charger in the parking lot. I should have read the Yelp reviews. My bad. This is the worst Mongolian BBQ to which I've been. And I normally love Mongolian BBQ. I'm sure part of it is covid, but they do everything and they don't listen that carefully. For meat, I got chicken. The guy put in 4-5 frozen slices. I asked for a few more. I was told no. I picked the veggies and he picked the proportions. I asked for more onions and he said I had enough onions. The pieces of broccoli were huge and took up alot of room. I told the guy I changed my mind and he said "no refunds". I continued to the spice/garlic/sauce station and asked for spicy. It was mild to medium. I told the guy "no noodles". I don't know if he heard me. I thought he did, as he didn't put noodles on the tray. The cook started cooking. He knew what he was doing. A woman cones over with a giant bowl of noodles. I said "no noodles please" and she acted like she didn't understand me. She gave the noodles to the cook, I again said "no noodles please" and plop, there they go on the bbq. I know some people love noodles. To me they are carby filler. What I love about pho, is the broth and soybeans. What I normally love about Mongolian BBQ is the combo of the meat and veggies with the flavors,. Not here. No chopsticks. You get a child-sized plastic fork. No packets of soy sauce or Siracha. They have a Costco-sized Siracha bottle and a large, and oft refilled squeeze bottle of soy sauce, both of which you can use after you get your food. This is not my preference. The flavors are fine, though it was not spicy enough and needed more garlic. The simple lunch I was hoping for ended up being a treasure hunt with a kiddie fork for vegetables and a few pieces of meat mired in a forest of noofles. At least I had to work for it? I know covid might have something to do with it. But the more logical explanation is cost-cutting for profit. Maybe it's both. Some people will like it because it's different and they love giant plates of noodles. That's not why I came here and I shan't do that again. read more

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The lady is so rude. I paid for extra noodles and they had a line and starting rushing all the plates together and when I asked for my extra noodles she said no you didn't pay. I said yes you asked me if I wanted some I said yes she's like show me receipt i'm like you didn't give me one. I had to pull out my bank account and show them what they charged me. HORRIBLE CUSTOMER SERVICE. Last time i'm going to this place. read more

Great taste! The food was really good. They volunteered to add more chicken after I had already past the chicken. Great service! I come here occasionally and it's always an amazing eat. The Ambiance is great! read more

After a long time of not coming, we decided to give this place another chance. If I could give this 0 stars I would, customer service is horrible, the lady and her husband who run this place are still beyond rude and food could definitely be better. Very rude owners, horrible service. Eat at Osaka Japan it's completely better and service is amazing there not here at Mongolian grill read more

Great Khan's Mongolian Grill - Great Khan's Mongolian grill - Mongolian Near Me - Santa Ana, California

Service was horrible. As well as not sanitary. I asked for a water cup with my food and they refused to give it to me, and the lady was very rude about it. There was also a literal bug in my friend's food. It seems like a family business but they really need to make a drastic improvement. read more

Great Khan's Mongolian Grill - Bug in my friends food - Mongolian Near Me - Santa Ana, California

This place always packs its food, loots of noodles and made right in front of you. It's on the food court do you'll have to search for a table. They look cleaned and organized. Only one thing is that I'm always scared they won't be able to keep the order of the plates being made read more

The Lady serving the food was just un-likable, she was rude as hell & wouldn't even give me an extra napkin to wipe off a dirty table, told me to wait for housekeeping. Food wasn't any good either. One gentleman ordered one bowl she charged him for two bowls at over $15 a bowl then said she didn't know how to give him his money back for the bowl he didn't order. So he got pissed and walked away after paying over $30 for two bowls and never got anything.. I will never go back! read more

Thought I would come here and tell my short lived experience with this establishment... and calling it that is generous. I walk over seeing if I could order a drink and that on the side I could have a set of utensils. The employee looked at me as I made my request and just looked like she was being held hostage. The only words she could mutter out that I understood was "I'm sorry" and that is when what appeared to be either the manager or the owner( based on the other reviews, I'm assuming it's the husband or brother of the owner) I made my request again which was met with a confused expression and no response. I repeated myself in saying "I would like a fountain drink please, and if it's not too much trouble, can I also have a set of utensils?" To this he said "No, if you don't buy, don't come here" I can get not giving me the extra utensils since I didn't order food... but I was told "not to come here if I don't order food. It was 4 pm on a Tuesday and not a single other customer. I was shocked, but I was determined to get a set of utensils to feed my 1 year old son his food, so I replied... "I'll gladly pay extra for the utensils" To which the manager replied "Please leave" I was just so confused and angry as to why this man would not take my money. I walked over to the shop next door and asked for a pair of utensils. They said... "Sure, no problem!" read more

Terrible experience. The staff was rude from the start and the service made me feel unwelcome. On top of that, they are extremely stingy with portions, they literally broke 2 pieces of chicken into 4 just to make it look like more food. That's dishonest and disappointing. For the price, you expect to get what you paid for, not to be shorted and treated poorly. I would not recommend this place at all. read more

food was terrible - it was way too salty and the meat was chewy , the veggies are undercooked because everything is cooked together. the potions are so tiny because they don't let you put anything. service- was honestly the worst . the asian couple is so incredibly rude . after asking for more meat she insisted that everyone "got the same" when you could clearly see otherwise . they refused to give my money back . never coming back ambiance - looks sad . read more

This place is run by a cheapskate woman. If you want to pay $14 for three pieces of fatty meat and a handful of vegetables thst have mold, yes the cabbage was moldy, go here. We got there right when they opened and the grill looked like they did not clean it from the day before. OC Health Department has been notified. I would give zero stars if possible. The owner yelled at her latina workers and treated them disrespectfully top which irked me. She seems like a racist agsinst latinos but im not sure. read more

Great Khan's Mongolian Grill - the meat is so tough and dry, its like beef jerky except beef jerki is good. la carne es como chicle, es muy duro. - Mongolian Near Me - Santa Ana, California

Great service from Alex. The food was good. They have all my favorite vegetables. They cook it up fast.