My husband and I were returning home from Thanksgiving weekend in Cleveland Ohio when our car left…read moreus stranded on top of Rarity Mountain, Tennessee. After calling AAA and having the car towed to Twin City Nissan in Alcoa Tennessee where a nice man named Brown said we could leave it after hours and that they would look at it first thing the next morning. That was so nice, given that we were stuck out of state and were trying to get back home. The next morning we called and spoke with a man named Jodie, who said their diagnostic work showed that we had a blown head gasket. Ouch. That's a huge repair. We decided that we would rent a car to get back home to Atlanta and have the car towed back home a few days later. Twin City allowed us to leave our broken car there for on the lot for three days until AAA came and picked it up. Not only did Twin City Nissan NOT charge us a three day storage fee, but they also didn't even charge us for the diagnostic. (Our dealer in Roswell GA would have charged us $139 for that). They were so friendly and helpful and we can't thank them enough. The kindness and caring nature of the folks here helped make a crappy situation a little better. :o)

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

Outstanding Customer Service in their service department. They ALWAYS make Piper and I feel at…read morehome while having my truck serviced. I have always had impeccable service. Makes me want to buy another Dodge.

Posting for my elderly mother that was just taken by Kirstin in the service department. She came in…read morebecause the car was turning off when driving. She had recently done the spark plugs and fuel module but the issue was more of a throttle body type problem. Reluctantly she brought it here. Kristin told her she needed a tube up with new plugs and a new brake module even though it had just been done. My mother not knowing what to do asked me. The labor she showed me was double book labor on both all data and Mitchell . She then told her she needed crankshaft position sensor and wiring harness again double book labor. I called and spoke to Kirstin and had to tell her how to find proper book labor and she then told me she would remove partial time. It was still a blatant overcharge of labor. I told my mother she should tow the car away but she is elderly and just wanted it back. Kirstin adjusted some of the overcharge and eventually two days later my mom got her car back. Kirstin had a terrible attitude and when I tried to ask for her manager she said he wasn't available. I will be filing a claim with the state. Shame on you Kirstin.

We came in on 7/3/23 to "to kick the tires" on the new CR-V. As we have been driving a 2021 CR-V…read morefor the past couple of years. Well I have to say the new Hybrid CR-V is worlds away better than the previous two generations of the same car. Having owned a 3rd, 4th and 5th generation CR-V this new 6th generation is so much better. It is larger, quieter, and if you opt for the hybrid you get away from the tiny 1.5l turbo and step up to a 2l that is much more responsive. Our salesman Gene Charsha was very patient and worked to make sure that all of our questions were answered and that we were fully satisfied and setup in the new vehicle before we left the dealership. My only knock on this dealership is financing. They didn't honor one of the Honda programs for loyalty, which should have reduced the bill by $500. And the interest rate was way too high. We will be refinancing with our bank within a month or two. Yeah $11k in finance charges is just too much. And they wanted to sell us a protection package that would have added almost $5000 to the total cost of the deal. Why when you can go online and buy the Honda Care for $4k less? All in all it was a good experience and I do hope that Gene does well in his future sales. Go see him!

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

My son purchased a vehicle and also purchased the extended warranty with the guarantee of a 200.00…read moredeductible should anything happen to the car. 7 months later the motor had catastrophic failure. The warranty company denied his claim stating Doug Justus should have never sold him the warranty and voided the warranty. We called Doug Justus and at first they seemed like they would make it right, even going as far as having our mechanic quote them a price for a used engine. After 2 weeks they basically told us they would do nothing. It has been over 2 months with a car he cannot even drive. Very shady company. They do not care about their customers or stand behind their vehicles. Do not buy from here. The bad reviews are telling the truth. He paid Doug Justus 22,000 for the car and extended warranty and now will have to pay 7,500 more to have a car he can actually drive.

I want to leave a decent review, but I cannot- I bought the car May 2022 ( VW Jetta) it looked good…read morehad a few small issues ( cruise didn't work, power mirrors didn't work, and the horn didn't work and they refused to fix them) The ignition went out three weeks after I bought the car, and the $2000.00 extended warranty I bought was a nightmare to use and the dealership did nothing to assist with any of the problems. so now here we are January 02, 2023 and the engine stops working no warning given ( mechanic says catastrophic failure in 3 out of 5 cylinders ) I haven't put more than 15 k miles on it and had regular oil changes, no reason it should have died. once again the horrible warranty company is giving me a hard time again. the dealership won't help an all. not satisfied will never do business with Doug Justus ever again.

Checked around a bit looking for an F150. Walked onto the Maryville lot, met Andy, told him what we…read morewanted ... two days later the truck was delivered! Exactly as specified but below our top price. Excellent experience. Best vehicle buying experience ever. Nice job guys.

My name is Scott KIng I am from the family that owned King Ford. I know a lot about customer…read moreservice and selling used cars If you are considering buying a used car from Whitehead Auto Sales, I have 4 words for you. Do not do it! Take my experience with them and save yourself the hassle and expense of what they put me through. I bought a car from Whitehead Auto Sales, Alcoa, Tn, on December 28, 2025. When I drove the vehicle to the bank to get the money to purchase the car, I realized the heater wasn't working. I was not presented with the option for a warranty until after I had paid for the vehicle. I told Austin that the heater wasn't working. He said he would get it fixed. I I told him I didn't need a warranty as long as they would get the comfort system working on the vehicle. He said he would get it fixed. Since it was warm that day on my test drive, we had the ac on, and it worked well. He called the service tech over to set up an appointment the following Tuesday. If they were not willing to repair the issue, I would have walked away from the purchase immediately. The car has been back to the lot 5 times over 4 months to get the comfort system to work. Once it became apparent that the repair might become expense, Robin Whithead advised they would not be willing to repair. I should have taken the technician's warning at Firestone that Whitehead will do the cheapest repair even if they know it is not the proper fix solution. I guess all I can now is sue them.

My mom (Linda Barker) has been widowed for quite some time now and going into a dealership to…read morepurchase a car has always been something her husband took care of. Trying to get my mom to go into a dealership to get a car was like asking her to jump into a U boat to invade Normandy (not going to happen). She has been riding around in an old 2005 Ford Focus and with each passing moment saying a small prayer that it will start and get her to where she needed to go whether it was a doctor's appointment, picking up the grandkids, or to the grocery store. Because I live in Florida and she lives in Tennessee I always waited on pins and needles to find out where she was stranded now. Recently her cars air condition went out and there was no way my 66 y/o mother could survive a Tennessee summer without it. My mom is on a fixed income with her retirement and pension like most retired Americans and was looking for something good on gas, low mileage, and that had some features she was looking for. She did not know where to begin so she came to me (her son that is over 500 miles away). I started to look for dealerships in her vicinity and found a car at your dealership that fit her needs. Trying to talk my mom into going to the dealership to test drive a car was like pulling teeth. She finally made it to the dealership and test drove the car I found and she immediately fell in love. The 2012 Hyundai Accent was head over heels what she was driving now. She spoke to the salesman and after much deliberation he said he would not be able to get her into the car for the price she could afford. When she called me to let me know the news it was as if someone had shot her prized horse. I sent an e-mail to Twin City Hyundai outlining all of her demands to include the features and price point she was looking for and immediately got a response from you (Frank Scialdone). After multiple exchanges of e-mails you indicated you were on vacation but would do everything in your power to make sure my mom walked away with a car. You were able to get me in touch with Curtis Gallagher who told me he would be waiting at the door if my mom decided to come back to the dealership. After speaking to my mom and letting her know that the team at Twin City Hyundai was going to do everything they can to assist her she threw her clothes back on and hopped in her car to head that way (again, praying it would start). When she got to the dealership she was greeted by Drew Schultz and they immediately went to look at the two cars she was in love with. After working with Martin Himes in finance my mom was told "Christmas came early" and she was the new owner of a 2012 Hyundai Accent. Every passing minute she was at the dealership she was extremely nervous but Drew Schultz helped calm her nerves as they spoke about the good old days with the Nintendo, Commodore 64 computer, and life in general. He treated my mom as if it was his own grandmother and that made me feel great. My mom drove off into the sunset in her brand new car (It was used and had 20K miles but brand new in her eyes) with a smile the size of the Mississippi River. I want to thank you for taking care of my mom and treating her like family. Sometimes selling a car isn't about making money it is about the pleasant experience the buyer has on the other side of the desk. I am very thankful my mom now has a reliable car that she can pick the grandkids up to take them to get ice cream on the weekends. Your team and your dealership is a blessing and I want to thank you for the bottom of my heart.

I was hired as a vendor for this dealership to do transportation for them back in September 2025…read more We moved the vehicle quickly for them with no damage and did a great job. We we're told explicitly to email the invoice to Dalton, the General Manager, to get paid. Unfortunately, they ghosted us after the vehicle was delivered. Over the past 8 months I have left several messages, sent emails, and tried to do everything possible to get paid for the work we did but I can't even get a call back. I hate that I have to write this review - I was even hoping we could do more business together. Life is hard enough right now without getting ripped off for doing honest work. I would not recommend buying from a dealership who handles business this way. If they did this to us, imagine what they will do when you buy from them.

I called Twin city Nissan . Spoke to Mike Jones . He ran my credit said i was approved…read more Went in to the car company drove out with a new car. Mike was so helpful. Very polite, Mike ask me to bring in all my information and was approved. I was only thete for and 1 and half . Thank you for allowing me to get into a new car. Your very professionaland helpful . I would recomend this company to any of my friends and family. Everyone go and adk for Mije and Gina Jones at Twin City Nissan Alcoa Tn.