I always bring my cars here for work they are Awesome and do amazing work , very professional, 10…read morestars for sure , you won't be disappointed thank you Blossom Valley Collision and Kayla

They fixed the rear bumper of my Hyundai SUV and did a great job. Turnaround time was impressive as…read morewell considering the quality of the work. Also no paint match issues. Staff were very courteous.

Rod Lejat. What this man did for me I don't think any other dealership would've done for me or has…read moreever done for me or my family. I was at a different dealership about to get a car when Rod called me & not only did he offer me a better price, he offered me a better rate and matched the trade in value as well. When I arrived at the dealership he treated me and my family with such great hospitality and respect, I've genuinely never had a better experience buying a car. He was very direct about the pricing and about everything and made everything very clear and simple. He went out of his day to come in on his day off and help me with this deal. If you ever come down, make sure to ask for Rod, he was awesome!

very happy with our first experience with the Toyota Service Center. I brought our new (used) car…read morein for a recall fix, expected it to take an hour at most so I planned to wait. Jesus let me know that recalls usually take 3-4 hours and offered to call a Lyft to take me home rather than my husband having to come pick me up. since I was only there for a recall fix, I didn't expect them to, but was very happy that they did perform their multi-point inspection! this isnt our first Toyota, but it is our first time using a Toyota dealership to service our vehicle. I'm excited to use them for all of our servicing needs!

Normandin always delivers. I've been buying and selling around 1988. I always get really friendly…read moreand great service. I don't get that high high-pressure sales thing there. I think maybe the difference is that they don't seem like they're really desperate. They've been around for a long time. There's a reason that. I've had solid experience with him every single time. They're basically being a member of our community and they've been here for hundred years I think, or to that. I highly recommend. They have you and used cars and they have a great service here. Thank you, Normandin. They made it so easy to sell my minivan. It was maybe there 20 minutes. Thank you.

I am writing to share my experience regarding the recent repairs and charges for my vehicle…read more I purchased my car less than a year ago. About two months after the purchase, I began hearing a noise coming from the engine. I brought the car in for inspection and was told there was a loose screw inside the engine, which was causing the noise. I was charged $295 for that repair. Recently, I received a recall notice for the airbags and brought my car to the dealership for the recall service. My vehicle stayed at the dealership for three days, and unfortunately, no loaner vehicle was provided. When I picked up my car, I immediately noticed something was wrong. The car was not cleaned after the work, there was a warning message on the screen, and the engine light was on. I called the dealership and scheduled to bring the car back the following Wednesday. I dropped it off Wednesday morning and picked it up late Thursday, and I was charged another $295. I am very upset because these issues started shortly after I purchased the vehicle, and I also paid $5,000 for an extended warranty. I explained to them that this was not my fault and asked why I had to pay for it. I spoke with the service manager, the finance manager, and the sales manager, but no one helped resolve the issue. They told me they would call me back, but no one ever did. When I called back the next day, I spoke with Bao, who said he would take care of it, but nothing was done. This experience has been extremely disappointing. When you are purchasing a car, they treat you very well, but once there is a problem, it feels like they do not care about their customers. The lack of communication and poor customer service makes this experience feel very unfair and unprofessional.

I needed to purchase a car and fast. I visited multiple dealerships throughout the bay. Just as I…read morewas ready to give it a break, I stumbled across Car Time Inc. Eric showed outstanding customer service! He was very patient because we test-drove multiple SUVS and visited all Car Time Inc. locations in San Jose. After deciding on a vehicle, Mark from the financial department, went far and beyond to find the best bank to finance me. It wasn't a walk in the park but this guy made it happen. It took some patience but it was worth every minute. These guys made sure my needs were met. I knew what type of vehicle I wanted and how much I was willing to pay. They checked everything off my list and got the job done. I'm back on the road with a new vehicle for my family and me.

Ripoff! They mix your papers around and you pay only to find out they have ripped you off plus they…read moresell warranty products that are worthless! Stay away from this company or you'll be sorry like I am They take your down payment and NOTHING will go towards your purchase it all goes in their pocket. How they stay in business is beyond me. They don't communicate with you after you get taken nor deal with the BBB. I'm pretty sure these positive people are friends of their employees as they are not legitimate business. Very shady. You'd be better off taking the bus then being taken for a ride by these crooks. Worse place to buy a car from! Run and run fast for a better experience

This was my first time here, and it was a neat experience. I happened to find this place online…read more They basically buy all types of totaled vehicles and then sell parts from them. My car needed a new interior rear view mirror, and it's been very difficult to find a new one, even from the dealership. Low and behold, Action Auto Wreckers (and Honda Heaven). I called them to confirm that they had the part. I went down a few days later to pick it up (they pulled it from the car while I waited). I'm not sure what the relationship is, but Action Auto Wreckers is located next to Honda Heaven and the only retail front that was open when I went to pick up my part. Pro tip: Call ahead and have them pull the part so you don't have to wait. Also, the first part they pulled for me was incorrect, so make sure to double check what they give you (and ideally bring the part to them). They were happy to swap it out, but I'm glad I didn't need to drive all the way home and back here to swap it.

Pretty standard transaction. People were nice. The kid workin in the back shop was cool and…read moreanswered my questions about how my car was found etc. no One likes fees etc and there's weren't as bad as I had seen some before. It sucks that grits police reports come out so slow. It would have been 2 weeks before I got note that the car had been impounded. At $300 for the tow, $160 a day x 12 days and a $160 police release form fee (lots of typos and mis information on the checked boxes. The guys seem to be cool enough to hire independently thanks

Keystone auto service is amazing. They've fixed up my cars over many years. Good people. I'd…read morerecommend them to anyone who has car problems.

Great and friendly people. I am so grateful that someone recommended them to me. They were very…read morehonest and told me about all about what could be the issue with the car. They fixed the issue with the engine so i could pass smog. I will not hesitate to use them in the future if i have more issues.

Bought a car from Capitol Mazda, and it couldn't have been easier! It's the best and nicest…read moreexperience I've *ever* had buying a car. I filled out their contact form on the web, and asked for an "Out The Door" (OTD) price. I also did this with other dealers, all the way out to Roseville. Capitol got back to me first, with a no BS quote that was also the lowest. Several other dealerships did not get back to me, or tried to pull either the "come in and talk to us first" or the "tell us what your other offers are, and we'll beat them". No, sorry, I was clear about what you needed to do to win my business. Once I accepted their offer, I filled out all the paperwork online. They didn't play any "you have to talk to the Finance guy so that he can sell you a bunch of stuff you don't need" games. I walked in, signed the 3 forms that the government needs wet signatures for, gave them my down payment, and walked out in less than 15 minutes. My sales manager said that he specifically took the job there because he didn't want to play the games any more. Their folks don't work on commission, so there was no "what can I do to get you into this car today" type pressure when I took the test drive. Highly recommend them!

I hadn't purchased a car at a dealership in 12 years or so when I decided I wanted to get another…read moreMiata. Capitol Mazda had a fairly lightly used RF that was in a color combination I liked, so decided to check it out. I initially went there to just look and was shown the car, but specifically didn't want to take up the sales person's (Andrew) time with a test drive as I was just mulling things over. No pressure or pushing, just allowed me to get inside, open up the roof, get a feel for the car. Short interaction, but I got what I came there for. There were a couple of rock chips and stuff, so at that point I was thinking of buying new instead. After looking at the new color combinations and how much I could save buying used, I reconsidered the car I looked at, but it wasn't clear if it was a Certified Pre-Owned (as listed on the Mazda USA site) or not (wasn't listed as CPO on Capitol Mazda's own site). So I called in, talked to Chris Hampton, who assured me it was a CPO, so we made an appointment for the next day. Turned out Chris was given the day off, so I met Samuel Molina instead and he took me on a test drive and when I inquired if there was any flexibility on price, he said if I was serious about buying that day, he could run some numbers. I was serious, so we went inside. I know (roughly) how car dealers make extra margin, so it wasn't surprising that the original quote/offer had $7K in extra maintenance/service plans and extra things (theft deterrent stuff). I really don't begrudge them adding this stuff in the initial offer, even if it didn't make sense for me. There was no real push back on my saying I didn't want those things. I had kind of dreaded the whole car buying experience, but it wasn't bad at all. Yes, we had to go through some iterations to negotiate on price, but I had my acceptable number and had studied the KBB/Edmunds used pricing guidance, and their initial "sticker" price was reasonable even if on the high end of the range, but it's the Bay Area, so being on the high end of ranges is not unusual. But they showed some flexibility to ultimately get to a price we were both comfortable with. Not unpleasant at all. Once we agreed upon the price, I worked with Oscar Delgado on the finance/sales paperwork. He was efficient, friendly, and was happy to explain anything I had questions on. So I got the car that day, and Chris followed up the next day to congratulate me on getting the car. There turned out to be some issues (details not terribly relevant) related to CPO compliance, but Chris was my contact and advocate to push to get things taken care of on his side. It wasn't a sales issue really, but he took responsibility to get it taken care of internally. There wasn't any pushback on there being an issue, or any indication that Capitol Mazda didn't want to address it. It did take some time to resolve, and there was some back and forth about the sequence of some things that led to one heated discussion (I was heated, to Chris' credit he stayed calm). I understand the how/why of why it happened that way. But the main thing and bottom line is it was fully resolved and I'm happy with the end result. So on the issues that matter: - sales experience and professionalism from all members of sales staff during the buying process - attitude and receptiveness when an issue is brought up by the customer and corrective action is requested - the end result of whether things get fully resolved On all these counts, Capitol Mazda did well by me and I can say I'm happy with the overall experience and would buy another car there in the future. All the people I dealt with were pleasant to deal with, and special shout out to Chris Hampton for being a positive, calm, professional advocate on my behalf when I needed someone at the dealership to help me navigate an issue.

We stopped in here recently to look at cars as mine had recently been totaled by an idiot (a story…read morefor another time). We were helped by Trae McNeill, who was extremely helpful throughout the process. So helpful that we actually bought a car the same afternoon that we started looking! I liked Trae's easy manner and patience with our questions. When we came back to pick up the car, he was helpful and knowledgeable. The electronics in the car were all new to me but Trae's instructions got the car and me safely home! He even called to make sure we had made the trip successfully. This dealership is not the closest to where we live, but their inventory was better as was their reputation. We'd recommend them without hesitation.

My wife and I needed to get me a RAV4 Hybrid in order to accommodate my impending hip replacement,…read moreas our now other car is a 2017 Prius Prime PHEV that unfortunately sits too low, forcing me to perform minor leg gymnastics to enter or exit the car. I checked status on a target red XLE on their site and not long after, Jesus Contreras reached out to discuss. It turned out that car was in the process of sale. Jesus then asked what I was interested in. I explained Ruby Red Pearl 2025 RAV4 Hybrid XLE with Convenience Package. He researched and came back stating that they had what we desired currently awaiting build in Japan. The delivery time was a month and a few days away, so he suggested a deposit would lock it in for us. We could then relax and just wait. (And fend off other dealers calling to ask if we'd want t look at something not red...). We took delivery of the red RAV on 6 March. José understood we had a wee bit of a time crunch and effortlessly stepped up through our cash purchase while the RAV was being readied (having just arrived the day before from the port).The point to my recommendation was Jesus was approachable, true to his word, a no pressure guy and accommodating. When we arrived at the dealership on the 6th, we found a clean welcoming and warm environment, a nice looking dealership and - and above all, we were treated with respect and not one iota of pressure from anyone. We had bought the Prime at Capitol Toyota in 2017 and the experience was totally different (mainly due having bought it in their old facility, prior to the new and larger complex be opened. Not horrible, but it was certainly missing the warmth of Steven's Creek Toyota - everyone was relaxed - many checking if we needed anything while waiting the on purchase to be concluded. So. Ask for Jesus Contreras if you're in the market for a new Toyota. I'm sure you'll agree with me that he's the real deal.