First time here. Jen was very helpful as the service writer. The work was completed quickly. Even the waiting area was comfortable.

I just wanna start by saying do not go to this dealership very unprofessional manager has a horrible attitude doesn't know how to deal with clients .. please do not go !!! Brian sobel if you don't like your job leave !!! Your horrible at your job , I wish I could give this place -0 stars read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

Technician so helpful, very on time, work was done promptly.thank you we where traveling when done and we definitely think LA residents are very lucky to have this kind of services that are very helpful. read more

Conventional wisdom tells us that a good way to judge a company is by experiencing its customer service. Without a doubt, Honda Van Nuys passed with flying colors. I brought my 2025 Accord Hybrid in because the car was claiming a parking sensor had failed. They managed to squeeze me in on a Saturday morning, as I was anxious to resolve this problem. . Sylvia took care of me in a manner I would expect from a proper Texan. She promised I would have my car back by 2:30, and , shockingly, it was ready at... 2:30! She obviously has a good rapport with the mechanics (Durwin was awesome. Sorry if I totally whiffed on you name, my man). Would I recommend Honda Van Nuys to friends and family looking for solid, fair customer service and a great sales experience? (I'm looking at you, Robert). Absolutely! read more

I had the oddest interaction I have ever experienced with a dealer service center a few weeks back. I called the service department and spoke with Omar. I needed help replacing a rear window molding (Let's not address how this part is compromised and can't take the valley heat.), P/N 73220-THR-A01, and Omar, after doing some "research" told me Honda could not replace it. Omar told me I needed to see a window tint company or something ridiculous... In short he refused to replace this molding stating Honda could not replace their part. I politely explained to him that he was not correct and I had the part replaced prior at Woodland Hills Honda. He insisted they must have outsourced the work (I know they did not but did not argue the point.) which of course Omar would not outsource for me. He basically and politely told me to: "go fly a kite". I did try to contact the service manager, left a couple messages, no call back. In the end Woodland Hills Honda had it fixed in a couple hours and we are good to go. Yeah Mike at Woodland Hills Honda!! I really wanted to start working with Honda Van Nuys because it's closer to my house.... Not any more! read more

Victor is absolutely amazing! All my family has purchased vehicles from him and he never disappoints! Thank you Victor

My son went to look for a new car and Matt is the person who helped him He made the process super smooth, he gave him plenty of options to choose from, and I would recommend him to anyone who plans on getting a new car. I also want to thank the finance staff they were very nice and they really helped him to get the best deal. 100% the best investment in his first car THANK YOU MATT YOU ARE GREAT !! read more

Honda Van Nuys - Honda car - Car Dealers Near Me - Van Nuys, California

We bought a car with Ron a year ago and it was a great experience. We needed a 2nd car and went back to Ron again -- another great experience!! Very knowledgeable, NOT pushy, helpful. We also worked with Imtiaz this time from finance and he made the process very smooth and painless. Thank you guys! read more

Big thank you to Darin, Victor, and Greg for helping me get into a 2024 Honda Civic! They were truly so kind and the service there is amazing. From the moment I walked in Victor was quick to help with whatever I needed, I was able to test drive the car within 5 minutes. They were all extremely friendly, patient, and understanding throughout the entire process and I couldn't be happier!! read more

Honda Van Nuys - 2024 Honda Civic - Car Dealers Near Me - Van Nuys, California

Quick, friendly service and car was returned when promised. Service area is well designed and comfortable.

It took me a minute to post this, but I wanted to definitely share my experience! In September, I was in a pretty bad car accident. I was in a rough headspace with work and healing from my injury, but I desperately needed a car. I decided to go to Honda as that is the vehicle I was in prior- and I loved her so much! Victor was my sales person and when I say he went above and beyond, I genuinely mean ABOVE and BEYOND. He got me the exact car that I wanted interior and exterior with all of the features I asked for, and with the assistance of an amazing finance manager they even helped me with a monthly payment that fit my situation at the time- including the down amount. I've been in customer service about 15 years in hospitality for about five, and his efforts were unmatched to say in the least. I was in fact so touched by this experience, that I am now in car sales myself to hopefully have the ability to help others the way I was helped. Thank you for all of your help Victor. A kind soul like yourself deserves nothing but the best. read more

Honda Van Nuys - 2025 Honda HRV EXL - Car Dealers Near Me - Van Nuys, California

I bought my car here and they have kept it trouble free for seven years and 77,000 miles. Their service has been spot on. The new service center is modern and the waiting area comfortable. The service representatives are friendly and seem like they want to be there. Jeremiah looks after me. He's quick, through and gets my car in and out. And did I mention I drive a long distance to use this center? read more

We are completely satisfied with our recent purchase of a 2024 Honda CR-V Hybrid SUV at Van Nuys Honda. We went there for the Costco program offer, and when that offer did not work for us, Sales Manager Jason Jhee worked hard to make a deal with us. Jason listened to us and negotiated with us in an intelligent, fact-based manner. Jason was extremely knowledgeable and practical, and very respectful in dealing with us. We made a deal on Jason's very fair offers on the CR-V and on our trade-in, though he made small reductions for floorboard wear and tear and rust damage on the trade-in, which he fully explained to us. The salesperson, Brenda Najera, who showed us the vehicle and accompanied us on the test drive, was very personable and helpful in explaining the features of the newly designed CR-V Hybrid, especially the safety features, which are very important to us as seniors. After we made the deal, Brenda helped us set up the HondaLink and Android Auto communication features and continued to answer all our questions about the vehicle. We felt Brenda made every effort to make us feel happy with our purchase. Our dealing with finance manager Louie Venegas was smooth and straightforward. We qualified for the special Honda finance deal, so financing was no problem. Louie was very efficient in getting our finance and title paperwork done for the new car and our trade-in. All the sales and finance staff we dealt at Van Nuys Honda with were professional and friendly, and we felt at ease dealing with them. The purchase of a new car was a major personal and financial decision for us, and we are glad that we made our purchase at Honda Van Nuys. read more

Honda Van Nuys - Our newly purchased 2024 Honda CR-V Hybrid Sport Touring in Canyon River Blue Metallic - Car Dealers Near Me - Van Nuys, California

Miguel Cuenca always provides excellent service. He introduced me to Victor, the sales advisor. I appreciated that, as I may be interested in purchasing a used Honda later this year. My current Honda is 20+ years old. read more

After searching for an "affordable" used car, my son and I decided to stop into Keyes Honda in Van Nuys to see if we could find something in our budget. Ron met us and found us a car at a price we could afford. He made the car buying experience so personal and easy. There was no pressure to buy, he gave us great advice and I felt completely taken care of. I'm so thankful that our search came to an end at Keyes Honda with Ron. Thank you for everything!!! read more

I recently purchased a **Update**March 2020 They have the worst business practices here. I can see things are run differently since Lewis, the GM left. I brought my car in for a simple oil change. Everything went great with the service. The problem began when Camille from the leasing department started flooding me with calls, voice mails, emails to renew my lease. Even quoting my mileage, and trying to use scare tactics on me.This went on for over a month. I never responded to any of her attempts, yet she continued to hound me like a bill collector. Dear Camille, NO RESPONSE IS A RESPONSE. Are they that hard up for sales? Evidently, yes! Recently, I made an appointment again for an oil change, one day before my appointment, guess who calls me? Camille! This is horrible business practices! Invasion of privacy, harassment. They actually go into the system and look at your records to gather information to sales call you! I will never set foot in this dealership or service department again. And I would suggest you be warned before you do! read more

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Ron and Brian were great to work with. I am so happy with my 2024 Prologue. Great deal and they made it fit into my budget. Highly recommend this dealership. read more

Your service is great when you buy a car. But, once you need something good luck. First, off I bought a car a week ago the key and book were missing. No one picks the phone left message and email and still no response. I decide to go in and see a whole bunch of employees sitting doing absolutely nothing. Takes a while for someone to finally acknowledge you. Go teach some customer skills. Do training on your staff. I won't recommend this place and next time will go to a different dealership. Very disappointing to have a fully staff and have no manners. Hire robots they would be a better attribute to the company. read more

Bad service I went to the dealership on the weekend and I asked a sales person to give me the options on interest and payments he refused he told me if I don't drive the car he can not sell me the car I decided to leave not a good experience read more

My wife and I were referred to Van Nuys Honda by the Costco Auto Program. We made an appointment to test drive the Accord Hybrid on what turned out to be a 105º Sunday afternoon. Our salesperson, Fati, was a treasure. Buying car from her felt like buying a car from a friend. She was very easygoing, patient, knowledgable, and not even the least bit pushy. Despite the searing heat, she was happy to go outside to check various cars in the inventory, bring them up front for us, and takes us out for test drives in them. She was transparent with pricing and how the Costco Auto program applied to it. Once we were ready to take delivery, she even helped us move our belongings from our trade-in to our new Accord Hybrid. Fati's manager worked with us earnestly to give us the deal we wanted. The F&I manager we worked with was friendly and explained all the documents we were signing clearly and patiently. As is typical of F&I managers, he tried to upsell us on various warranties, protection plans, etc., but was transparent about the effects any such add-ons would have had to the monthly payment and did not get too pushy when we declined them. Between the Costco Auto Program, applicable Honda financing incentives, and their willingness to negotiate with us, we ended up with a better deal than we expected on our new Accord Hybrid. read more

They can improve there customer service! Very rude and creepy employees. I recommend you go to another location!

Don't ever buy your car from this dealership. It's been nothing but a headache since I bought my car from them. I purchased the maintenance and tire plan with them and it covers nothing but oil changes, fluid top ups, and air in your tires. Everything else that needs to be done will need to be paid for out of pocket. If you get nails in your tires they won't fix it. They will direct you to a local tire shop. If you need new windshield wipers. They will ask you to pay for them because it's not covered. If you need new filters. They will ask you to pay for them. If your battery leaks a little acid around the battery terminals. They will ask you to pay to have them clean the battery terminals. If your car has a recall and you choose to wait in the waiting area then expect to be there all day. My car needed a software update for a recall. I had an appointment at 9:30am and they finished the recall at 2:00pm. I literally fell asleep on their couch from waiting so long. If they give you the service advisor Tony Castro then immediately ask for someone else. Tony Castro is not looking in the best interest of their clients. Tony Castro is looking for the best interest of the dealership. If you enjoy headaches and sleeping on someone else's couch all day then by all means buy your car from this dealership. I love my car just hate every time I need to take my car in for service at this dealership. read more

Victor G is absolutely amazing! He goes above and beyond to help my entire family. He is the gold standard. Thank you Victor for your kindness and professionalism! read more

Miguel Cuenca is very help and knowledgeable. Will surely look for him the next time we are at Honda Van Nuys. Mariano S. read more

Terrible terrible terrible! This place takes advantage of you ! They tried to scam me by adding extra prices to my car when it was already over sticker price ! They tried scamming me ! Thankfully I caught what they were doing before it was too late ! read more

After years of working with an auto broker, I decided to go to Keyes Honda myself after checking out the new Passport online! My broker was negligent in responding and I wanted the car that day! I stepped in and was immediately greeted by Michael! I knew what I wanted and he advised of what the dealer had in stock and brought one over for me to check out and test drive! There's a reason that I stopped going to dealers and worked with a broker but Michael made the experience so smooth, stress free and fast! I was very impressed with the entire experience at Keyes Honda. Him and the finance manager Greg gave me such a great deal that I will 100% be referring people to them! Awesome experience! Kudos guys! I love my new Honda Passport! read more

Honda Van Nuys - On a road trip already! - Car Dealers Near Me - Van Nuys, California

Just wanted to acknowledge a local dealer trying to run a fair business, at least for the parts department. I try to support local businesses over online when I can. I just needed 2 gallons of coolant for a DYI coolant replacement. Amazon was $65 with free shipping. Goudy Honda charged the same amount which didn't make sense. Why would Goudy charge the same amount without having to pay any shipping fees to get it to me?? I was literally there in person. Answer: Because they are padding their profits. They are a private business and can do what they want. I'm free to buy anywhere and walked out. Noticed Van Nuys Honda getting good reviews so I tried them. Exact same product for $47. I get it, $18 isn't a big deal, but that's not the point. There's no reason Goudy should be charging the same thing as Amazon with free shipping for an item like this unless they don't care about their customers and their customers don't have higher expectations. And their generally poor reviews show it. So just for pricing parts seemingly more fair, Van Nuys Honda gets 5 stars from me. Sad that this is all it takes to get a 5 star review and differentiate yourself from other dealerships. read more

Don't go here, they are horrible salesmen, you will waste your time, listed prices are not what they offer, will add almost $5,000 before tax and license, citing bunch of options you don't need. In addition, absolutely do not deal with Louie, one of the manager there, horrible temper and attitude. You'll just end up wasting time there. read more

Sidney, the Pre-Owned Manager, was RUDE!! He was NOT trying to provide me with an answer for any of my questions. Then he was trying to tell me there's no Honda shortage when I CALLED HONDA CORPORATE and they literally told me Honda stopped allowing customers to sell their car to other dealerships because of the shortage. And Sidney did NOT try to assist me with what I needed to know. Then Sidney had the audacity to basically belittle me and said I am not in the car business so I don't know what I am talking about.. so, here we are.... I love my little Honda but I also thought that I was going to be able to sell it to upgrade my car because when I INITIALLY signed the contract that was my FIRST QUESTION. And per the usual, lies lies lies. I can't wait for my lease is over. I will NEVER go back to Keyes Honda. Questionable about any other Keyes dealership. There are TOO MANY options then to settle for a company that don't appreciate their guests. read more

I had a great experience at the Honda in Van Nuys. I've bought Kia, Volkswagen, Ford & Hyundai and none have compared to the service I received at Honda. Miles listened to what we were looking for and gave us options we would never have thought of. We felt like we were doing business with family. Thanks to Miles and Brian we left the dealership feeling confident we made the right decision. read more

Honda Van Nuys - New Honda Fan - Car Dealers Near Me - Van Nuys, California

I love Honda Van Nuys I'm always greeted with open arms and service is always top notch. Quick efficient friendly

!!!!  HORRIBLE CUSTOMER SERVICE WONT GO BACK !!! Just bought a Civic 2020 pearl white nice car I guess, its for my  wife. I went to check it before my wife did just to make sure everything was ok.  Spoke to a Sales-Child :) Eddie or Eduardo. Not too knowledgeable but what are you gonna do nowadays. I guess at that point my 15 year child could of pointed at the car out and I could of  figured out if the car was good or bad.  Am a mechanic. Later that day we purchased the car. Everthing so far was ok not too fond about the finance manager won't mention any names but also needed better customer service he made a minor mistake on my contract and didn't even apologize! Watch out for that. NOW HERE IS WHERE IT GETS BAD!!!! Called Eddie within my 2 day return policy and I asked I never got a call back from you regarding the tire pressure light on (No big deal it just needed a reset). So I said we might end up returning the car.  AT THAT POINT HE GOT SUPER PISSED OFF AND PRECEDED TO TELL ME WHO DO YOU THINK YOU ARE!!!!   EVERYTIME YOU COME IN HERE YOU THINK YOU OWN THE PLACE!  ( I was only there twice lol ). Maybe he misinterpreted my happiness  OF BUYING A NEW CAR WITH A DOMINEERING ATTITUDE. WHO KNOWS...... Bottom line we end up keeping the car. But because of there horrible treatment they lost A dedicated customer which means I won't be coming back. Go some where else and don't go through what I went through... IF KEYS HONDA WOULD LIKE TO DISCUSS THIS FURTHER PLEASE CALL ME RIGHT AWAY. THANK YOU read more

Honda Van Nuys - My wifes new car - Car Dealers Near Me - Van Nuys, California

Ron Khayat was extremely knowledgeable and helpful. He helped me feel comfortable with the purchase of my CRV hybrid and took away any hesitation I felt before purchasing it. I would highly recommend using his services for any car needs you may have. read more

MacGreggor was our salesman and he was wonderful to work with and made purchasing our new van a pleasure.

This review is for the best salesman, Victor Goordjian. I've purchased my last three cars with him, and every experience has been exceptional. Victor truly cares about his customers and goes above and beyond to ensure you're happy, even after the sale. He's always there to assist with any questions or needs you have. I wouldn't buy a car from anyone else! read more

Sorry I cannot give a rating of zero! I spoke with Erick several times and he was certain they had the car I wanted, with the options we agreed to, at a specific price. I drove past several other dealerships and spent over an hour in the car. As I approached the dealership Erick called to inform me they did not have the car. When I got to the dealership they offered a demo with less options at the same price. After attempting to negotiate in good faith for three hours I walked out the door. I purchased the car later that day with the options I wanted, at the price I wanted, from a different dealership that was honest. read more

Farid and Taz Did an Amazing job getting me the deal i wanted and needed. I worked with Farid on and off for nearly 2 months and even went out of his way to find BETTER deals than what I was anticipating. Taz did a phenomenal job with paperwork and neither associate tried to pull a fast one on me. Appreciate both gentleman. read more

Arrived here after a horrible experience at noho Honda. We were greeted by our sales man Anthony Avalos. We explained to him our situation he worked out numbers with us and the Sales Manager Hagop did a excellent job on getting us into the vehicle we wanted. He made it an easy and smooth process, didn't make us feel pressured at all and we Purchased our 2023 Honda Passport Trailsport. I will be recommending all my friends and family. 10/10 in customer service. read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

I went to Honda dealership ,looking for used Honda in got one salesman McGregor was very respectful i went inside the dealership to finalize the deal, I don't remember the name of (manager) WHO MISLEAD ME and all costumers who buys a car from Honda of van nuys. That yang man was a closer in car business and don't want to negotiate he start to Wright numbers until a used car got the price equal to an new car. When a customer want to purchase a new car he or she trade in the old car for a price of equal money zero. Special if the car is 2013 to 2017. The uprising is so low. And they want when resell the used car to make up to $8000 profit on zero investment.To all customers who want to buy cars please do your homework. Download Blubook with price for used car. Don't accept the price you see. Unless you want to be slave of the car Payment. Thank you for riding. Is up to you to decide what to do. read more

Our car was totaled in an accident and we only had a few days to find a new one. My husband went to multiple dealerships looking for something practical and affordable. Robert Mai was our salesman and he was AMAZING! He showed my husband the various options in our price range and we returned together so I could go for a test drive. I sustained injuries during the crash and Robert brought the car to me and made it easy for me to access the vehicle. He worked with his manger on the pricing and we left with a new car that day. Carl Fisher in Financing managed to match the loan we applied for with our credit union and beat the monthly payment. He walked us through all the paperwork and explained everything in detail. He also guided us as we adding the new vehicle to our auto insurance. This was an OUTSTANDING experience. If you need a new car, go to Honda Van Nuys and ask for Robert and Carl. You won't regret it! read more