Honda Van Nuys

4.0 (1.1k reviews)

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Open • 9:00 am - 9:00 pm

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Extremely disappointing experience at Honda of Van Nuys. I had a very disappointing experience with Honda of Van Nuys. Before driving to the dealership, I specifically contacted Todd regarding a 2026 Honda Prologue EX FWD advertised at $197/month with $3,777 due at signing. Todd personally texted me the offer, confirmed that the vehicle was "Available!", provided the dealership address, and asked me to come in and ask for him. I arrived approximately 30 minutes later, only to be told that the vehicle was no longer available and that I should consider a much more expensive trim level instead. What made the situation even worse was Todd's behavior afterward. When I asked to speak with a manager, Todd seemed to avoid me and stayed hidden in the office, only occasionally looking out. After the manager got involved, Todd changed his story and claimed that he had just returned from vacation and didn't know the vehicle was no longer available. Frankly, that explanation did not seem believable. I've visited many dealerships before, and even when a promotional vehicle was already sold, salespeople were usually honest and upfront about it over the phone. This is the first time I've experienced this level of misinformation and wasted effort.

Peter X.

I stopped by this Honda dealership today while I dropped off my wife car to get service here. I haven't been to this dealership since they moved and it is bigger. I got my Accord back when they were at their old location and got it at a good price. Every person experience at a dealership will vary based on the person they work with. They had some nice used cars selection here when I was walking around but if you're looking for a new car then just remember to do your research and talk to different dealerships so you know the average price the car you want is going for. The parts center is toward the back where the service center is.

Tiffany O.

After an accident, I had to buy a car. We called and asked Honda Van Nuys for the best, most experienced and patient car salesman. We were told that that would be Victor Goorjian. Indeed, Vic demonstrated award-worthy patience. He was also pleasant to interact with, as purchasing a car takes several hours. Thank you, Victor! (I am in love with my 2023 HR-V .)

Our sales consultant, Edgar was the only good part in this whole transaction. I went to the Honda dealership thinking that I was going to reputable and reliable Company that wouldn't sell me a vehicle that would only last three weeks. Unfortunately, this wasn't the case. I walked in with High Hopes. I understood my situation wasn't the best, but in an attempt to start fixing my past mistakes, I walked into the dealership, hoping to find a vehicle that would lead to me. Fixing my Credit. All I asked for was a spacious car with working AC especially since my wife carried our newborn baby around and all our cars didn't have ac. That was the only important factor to me. They gave me the option of a 2020 Jeep Cherokee. The car was in good shape, but the interest rates were High, which I understood with my current Credit. It surprise me that the vehicle didn't have any warranties, which I asked for, but they shrugged it off, saying it wasn't possible which on it's own. Should've been a reason for me to walk out, but again, I didn't think a Company like this would sell me a vehicle used or new That wouldn't last me more than a year. Three weeks later. The cars motor goes out. The repair cost as much as it was going to cost to have the car for a year. When I expressed concern to the dealership, and they said it wasn't their issue since the car was driving when they sold it. It's hard to believe that they would purchase a vehicle and not do the proper checks to make sure that it would last people at least a year heck even three months. It's been a terrible experience. It's very a very hard hit financially. It's stressed. Our whole Family out. We were doing our best to take a step forward, and instead, we ended up three steps back. I do not recommend this Company. If you're buying, I used vehicle. They are not looking out for you.

Victor in sales is great! We spent a lot of time making a deal that would work for both of us. He was patient, accommodating, and available during the whole buying process. What really stood out to me about Victor is the after-sale communication. When I needed assistance, he was on top of it. I had questions about my financing. He responded to my emails promptly, put me in touch with the correct people, and followed through to make sure my needs were met. He went above and beyond to make sure I felt comfortable with my purchase. I also had communication with Brian, the GM, who made himself available to help me with my financing issue as well. Buying a new car is a very emotional and financial commitment. I walked away feeling like I got a fair deal and LOVE my new car! I'm thankful for the time and commitment offered to me from both Victor and Brian.

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Neal S.

5 years ago

This company tries to take advantage of you. My down payment has cleared long ago and Steve and Bill still won't allow me access to my car. They also tried to have me sign a contract that was $5000 more than what we had agreed to. Beware of doing business with Bill and Steve. Now manager Steve will not deliver the car to me because I wrote this negative review. He wants me to remove the review before he let's me have the car. Shame on him!!!!!! read more

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juliet k.

192

151

7 years ago

We had the best experience with Bill Batch. He was knowledgeable and never pushy. We ended up leasing a car that had a little bit of paint damage and was referred to Jeanelle. I left multiple messages over the course of 3 weeks for Jeanelle in services and never once received a call. Horrible customer service. read more

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Richard W.

Thanks for your business Juliet. Sorry we dropped the ball on your…

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Aj S.

7 years ago

Really bad experience with this store, as i wanted to buy a car and given my all information to sales person named Hillary and he took three days to finalize his decision to say me 'no' then i asked him to put down money 5 k then his very rude finance manager told that he cannot do it then i asked, why you guys called us back then HIS MANAGER told us that THEY HAVE NOT INVITED US, Then i feel very bad as this is professional services are rendered by HONDA. Shame on you guys read more

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Scott M.

8 years ago

I purchased a new Civic Si back in May with Pierre's help. I was already pretty informed about the car itself from doing previous research so I didn't really need to be "sold" on the car. Pierre was outstanding from the start. The sale process was pretty seamless, I visited on two separate occasions over a holiday weekend and was able to do paperwork and drive away in under two hours. I should state the model/"trim" of Civic I purchased for the uninformed only comes in Manual Transmission. I had never driven Manual in my life up to that point, but Pierre was able to teach me the basics in about twenty minutes of practice. I only stalled out once on the drive home (had to go about ten miles) and since have become a much better driver and love my new Civic. Pierre, your the man and a good dude- dealerships need more people like you! read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

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Richard W.

Thanks for your business Scotty. Maybe the Type R is next for you.

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Tony G.

5 years ago

I walked in here after a bad experience at another dealership which was OCEAN HONDA of North Hollywood those ppl tried to scam me but I caught them on it. Anyway, I came to Keyes Honda I told them the situation and they went to WORK! I literally was treated like Family which is Rare for a dealership and everyone I spoke with understood and knew what needed to be done and they told me "we will take care of you" and that is what they did I have never had a good or even slightly good experience at a dealership before, I was honest and they were honest and took care of me I want to thank Bill Batch Sia Vosoughi Louie Venegas For their expertise in helping their customers out and overall just being honest and good people, those kinds are hard to find, and I truly want to thank you guys. I'm sure I missed a few other people but those were the names I remember I recommend you go here!!!!!! read more

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Andrew C.

3 years ago

It was my first time buying a car from a dealership. I already knew what I had in mind to get. Moe was a very great salesman!! He was understanding, patient, and listening to his customers!! He made the whole process easy and simple alongside William! Moe made sure to answer any questions I had and inspect the car as it was required before leaving the dealership! It was a great experience, and I highly recommend MOE!! read more

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Enrique M.

7 years ago

After getting disappointed at galpin Honda And almost giving up on buying my car 2019 honda civic si I decided to give Keyes honda a tried And what a surprise I got when I arrived Greeted by victor looked like he is very experienced He made this car purchase very simple no hassle he even went out his way to buy me some food because we were hungry (true customer service) Please dont hesitate to come here at honda Keyes Ask for victor!!!!!!! read more

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Richard W.

Thanks for your business Enrique. Enjoy your new car.

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The Almada Family A.

7 years ago

Thank you Keyes Honda and especially Taz!. great customer service and patience. Taz is an excellent helpful honda salaman. The go to man for understanding your situation and getting the deal you need to enjoy your Honda. read more

Honda Van Nuys - My new ride - Car Dealers Near Me - Van Nuys, California

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Richard W.

Thanks for your business Almada Family.

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kim v.

5 years ago

I love all of their cars on the lot but whatever you do don't give these people your telephone number if you don't purchase a vehicle from them. I receive between 20-30 calls a day from them !I had to call again today to ask them to remove my telephone number and please stop calling me. this is the second time I have had to do this. Dang! Is business that bad where you have to harass people over and over again?! stop it! I would never ever purchase a car from them just because of this. read more

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Jacqueline D.

8 years ago

I'f I could rate them a negative 0 I totally would. 2 weeks ago my husband and I walked into this please looking for a new car took about 15 min for anyone to approach us, fine whatever. He was actually great he was honest and friendly I'm not going to lie about that. We got to test drive a couple of cars we were interested in. And said we had to think about this since it's a big commitment and that we would be in touch. Sure enough the following week we where ready to make our purchase. We called the sales guy he wasn't there, but he made sure we would be taken care of once we got the dealer. Ok fine great. We get to the dealer looking for the person he said to ask for. We walked in we stood around for about 20 min with out anyone approaching us to see if we needed help. So finally I walk up to the little corner where there where all just standing there doing nothing and asked for this individual and they told me he had already left? What?? I just spoke to the guy and he said he was waiting for us. We where told ok wait we will try to reach out to him. After another 30 min someone comes out and says we can't find him no worries we will help you guys. Ok fine. So we get the ball rolling at this point I'm so excited that finally getting they new car I was desperately needing I was just agreeing with everything and my brother was talking me out of it the whole time. He kept telling me there lying to you and there taking advantage of you. I ignored him and was ready for this. My payment was a problem and I was to go back the next day with a bank check and get my car. I slept on it and thought about everything the finance guy was saying to me. I was like wait that doesn't make sense. So that's when I started calling around to gather more information and realized I was being lied to and being tricked into buying stuff I didn't need. That's when other dealers started offering me better deals. Ok, now we still attempted to buy my new car from here. When we got there we talked and argued and asked to see the contract and see what the fees and numbers are. We noticed that I was being chard for extended warrantee and an alarm that supposedly "can't be deactivated" because it comes with the car. Ok we ask them to remove it. Sales guys say no problem but finance guy says can't be. Which is a big FAT LIE. Ok fine he plays with numbers lowers my monthly payment but jacks up my interest rate and says this is the best you can I do. LoL, I mean dude I want the car but I'm not stupid shit comes out to be the same thing. No thank you we walked away from them. I ended up buying my new car from Honda of Santa Monica with way lower mont payments and half the interest rate that Keys's was giving me. And on top it all of. I didn't have to get the alarm. Don't be fooled people you don't need the alarm. It comes with 2 chips one is to activate and one to deactivate. Also don't be fooled when they try to tell you, you need gap insurance. You don't need gap insurance if your are putting down a down. payment. I learned my lesson I will now shop around before settling. If you want a great painless and hassle free customer service go to Honda of Santa Monica and ask for Jordan. We was amazing he made everything I wanted happen and I couldn't be happier. read more

Honda Van Nuys - My purchase from Honda of Santa Monica. - Car Dealers Near Me - Van Nuys, California

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Richard W.

Sorry we missed your business Jacqueline. Congrats on your new car.

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Shannan K.

4 years ago

I do not recommend this company.. Why you ask allow me to explain I bought a car and the next morning noticed it needed some repairs and took it back to the dealer and was told to take it to the shop so I did , went back 2 days later to see if the repairs were made. I was then told that They did not receive authorization to do repairs. Now they are trying to sue me for abandoning the car in which I did not do... So please before you buy from this so called great Dealership rethink it.. read more

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James F.

Elite 26

343

7 years ago

I came to buy my lease car from this dealership. Neema came late to my appointment but offered a lot of help and didn't try to upsale me for anything. The only reason I am giving this review a one star is because Ishel Lepe who was suppose to finish off the paperwork had the audacity to kick my sister out of her office. Being in the customer service business, you do not give your customers any attitude. Ishel responded in a crude and shameless manner. To make matters worse, Ishel is the finance director of this establishment. In order to repair the situation another finance manager stepped in, his name is Louis. Louis was very professional and assisted me throughout the whole process in a very timely manner. Thank you Louis and Neema for not making this experience completely uncomfortable. read more

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Richard W.

Sounds like we didn’t handle it well James. I apologize. I’m glad…

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Lana M.

3 years ago

RUN FAR AWAY FROM THIS DEALERSHIP!!!! Please do not give these clowns your business. Total scammers who do not care for loyal customers. They do not want to work with you to compromise a deal. How they are still in business? I honestly don't know. Ricardo and Jacob are liars and scam artists. They will call you into the dealership with a "good deal" and lie about it. Horrible read more

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Salvador F.

2 years ago

definitely recommend Honda on van Nuys Ibrahim Khalil was amazing helped us on choosing our new car he was amazing, didn't force us to buy didn't make us wait was clear on everything. read more

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Howard T.

Salvador, thank you for sharing your experience with us! We're…

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Kenny A.

107

7 years ago

I have been meaning to write a review for this dealership for a little while. I will keep it short and sweet. This honda location was my first stop. Julio messaged me back and was very professional. I didn't wanna jump the gun just yet so i checked with other honda locations to make sure i was getting the best deal. After getting the runaround at other places i decided to come here. The deal was very fair and it was nice to have such a friendly person to get me through this, buying a car your first time is stressful but he made it super easy. It was also helpful that he spoke fluent spanish. My dad helped me out with the down payment so he came along with me and he is more comfortable in his native tongue. Everything went great and i am so happy i got the car i wanted. Thanks Julio! read more

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Richard W.

Congratulations Kenny. Thanks for your business.

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Ron B.

5 years ago

Buying the car was easy but If you want help and follow thru after you purchase your car this is not the place. My sale rep has not called back for the last 2 weeks and I just asked to talk to a mgr and was sent to voicemail read more

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Danny S.

408

7 years ago

Man! There are just not words to describe the service and I just had Keyes Honda. We were lucky enough to be greeted by a sales person their named Victor. Naturally, we went in with our guards up and expected to be royally taken advantage of. This dude was So unbelievably honest every numbers synced with the numbers I had in my research not only that he was just so kind and friendly and grateful that we came to his dealership to buy a car. He was the professional I've never met in any of my past auto purchases. My phone rang the next day to see how my purchase was andand he even remembered my wife's first name as well as all of my kids. I was so impressed. cheers to this world class dealership and a salesman there by the name of Victor. This dealership should be proud to have this man on their team. read more

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Richard W.

Thanks for the great review Danny and for your business. Victor is a…

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Gabriel M.

7 years ago

I have to say, working for one the largest Home developers in California I am very impressed by Keyes Honda. My niece is a finance manager at a Nissan Dealer across the street from Keyes Honda and was in the market for a Honda. Sandra went to her sales manager about a Honda and was referred to Marc the General Sales Manager and Hagop a sales consultant few days ago. I just got a follow up phone call from them asking how everything was with the new vehicle . One of the most smoothest transactions and experiences we ever experienced. I recommend these two any day. We got the car she wanted and at a very fair price with an experience that was fantastic . In and out and happy. What else is there missing from that experience. Nothing! Good job keep up the good work Keyes Gabriel read more

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Richard W.

Thanks for your business Gabriel and for the great review. Glad we…

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Brianna A.

162

4 years ago

I've come back for several cars because the service here is great & the cars are just as reliable. Thank you victor for all your help!

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Giv B.

7 years ago

Great Customer Service, I have been a long time Honda customer me and my family are getting Honda's for this dealership since 2010, Victor makes me buying experience excellent he sold a Honda to me. I definitely recommend this dealership. Service is excellent as always. I'm really satisfied with the service and very happy with my new car. Thank you Victor, you are the best. read more

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Richard W.

Congrats on your new car Giv. Thanks for your business.

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melinda h.

Elite 26

421

121

116

10 years ago

Five stars for VICTOR! Was referred to victor by my best friend who's bought two cars from him, as recently as two weeks ago.. Came into the dealership on a Monday night after communicating briefly via email and text.. saw the car, test drove it and sat to talk numbers.. victor was professional and took the time to explain the fees and terms with us.. he made us feel comfortable and really took care of us .. victor is an exceptional salesman and it shows as he's been doing this for so long! He made the car purchasing experience such a breeze that I'm confident I'll be referring him more business in the years to come! Thanks again Victor! read more

Honda Van Nuys - Happy buyer and happy seller! - Car Dealers Near Me - Van Nuys, California

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Emily R.

743

5 years ago

My experience with Victor has been nothing short of fantastic. He helped me get exactly what I was looking for, was super friendly and accommodating. He helped me understand the contract AND has gone ABOVE AND BEYOND after the transaction. He checks in with me to see if the car is doing well and any time I have a question he responds so fast. The service was more than I could have imagined. Recently something happened with the car and he helped me like a family member would help me. He checked in to make sure it was resolved and even made me an appointment to get it fixed. I am telling you- he cares about his customers and I am so glad we worked with him. love my car and am so happy we got to work w Victor. THANK YOU!!!! read more

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Marielle R.

320

5 years ago

Thank you so much Victor for all your help. Known him since I was little because my dad and my whole family bought cards from him.

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Maria T.

7 years ago

Mike, Hagop, Steve & William all helped me get the car of my dreams! They were soo good to me, they worked with my numbers I truly recommend them with no doubt! read more

Honda Van Nuys - With mike! - Car Dealers Near Me - Van Nuys, California

Honda Van Nuys - Dream come true! - Car Dealers Near Me - Van Nuys, California

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Brian H.

131

5 years ago

Taz is my go-to dealer here. Very friendly, patient, and considerate of my financial needs! Bought a 2018 Honda Civic for a great price. I would definitely recommend this dealership, and recommend Taz to help you get a great deal. read more

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Melody H.

7 years ago

I bought my first car through Honda Keyes !!!! Hagop was so helpful!! I would recommend going to him. I went to countless dealers and this dealer work with my budget and everything . He was so kind to my family . I seriously cannot thank Hagop a lot . Everyone was so helpful read more

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Richard W.

Thanks for your business Melody. Congrats on your first car.

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Francisco R.

5 years ago

I had a great experience at Keyes Honda, Victor was our salesman and he was very knowledgeable of the car we got a 2021 Honda Accord Sport, Victor is the guy to go to thanks bro. read more

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Layla I.

5 years ago

I had a great experience thanks to Moe and Louie, as a first time buyer it was a bit scary getting a new car but they really talk through every detail as well as ensure a pleasant experience. Very helpful, nice, and full of integrity. read more

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Eddie V.

7 years ago

So i called Santa Monica Honda for my radio code since my battery died. The service advisor told me i have to bring it in because they don't do that over the phone. He was trying to gain some business for a service charge.Then i called Keys Honda in Van Nuys,I spoke to Stacy a service rep. She was great she walked me threw the steps on how to find the serial number and found the correct code. I am also a GM for a large company and understand the concept of business,but there is also great customer service.This will make me give them repeat business.Thank you for helping and that is what Honda is all about right! Great job and thanks for A Random act of Helpfulness.Thank you Keys Honda for such a good job well done. read more

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Emily P.

645

5 years ago

I hate car shopping. I went in shopping and came out with a car I really needed. Victor was the best salesman I could have asked for. He is not pushy at all! He was super generous, kind, and worked with my budget. Thank you, Victor! read more

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Heleyna K.

5 years ago

If you are ever in need of a reliable and safe car, Keyes Honda is the place to go! I was assisted as soon as I pulled into the lot and immediately felt important. The customer service, professionalism, and ease of transition from my previous Honda to my new Honda made this experience unforgettable. I am not one to write many Yelp reviews unless I am highly impressed....this was one of those times. The staff was very polite and they offered me water, a comfortable place to sit as my paperwork was being processed, and there were smiles all around. I want to acknowledge the particular team members that made this experience so outstanding: Michael Indzheyan, Greg Dashnakyan, Ross Malinger, and Steve Askari, Hagop Tutunjian and William H. Michael in particular was very attentive and made sure I was continuously acknowledged as he was getting all the paperwork ready for me. You can't find this type of customer service anywhere else! I came to trade in my Honda Accord and left with exactly what I wanted... CRV Hybrid-EX! The trade in process was unbelievably easy! If you are in the market for a great car, these gentleman (Michael, Greg, Ross, Hagop, William and Steve) are the people to see in the industry! It was evident that they were all very experienced and knowledgeable....which made my life much easier during this process. I will definitely be coming back to Keyes Honda as I am so satisfied with the service and my new car! Thanks to this awesome team for making this happen! read more

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Albert R.

7 years ago

Oct 19, 2019. Sabrina, just WOW !!!!! she helped me get the show car inside the lobby. 2019 Honda civic type R champion white. She worked her magic so I can drive a new car. My 1st brand new car off the dealership, Bill was also amazing , he showed me and took the time to help me understand, learn the car features. The staff as well, very cool workers , friendly, I do recommend this dealership to my family and friends. read more

Honda Van Nuys - My new 2019 Honda civic type r - Car Dealers Near Me - Van Nuys, California

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Charlie R.

Elite 26

271

540

8 years ago

My experience at Keyes Honda was phenomenal. This was my first time purchasing a vehicle and salesman Victor Goorjian was so helpful & patient. He helped me look at various cars and was not pushy is any way, allowing me to take my time. Victor made my car buying experience so memorable and a wonderful experience, treating me like family at Keyes. He went above and beyond working with me from start to finish. He even took the time to show me all the car functions and helped set up my Bluetooth before driving off the lot. I highly recommend coming to this Honda dealer and hope to continue coming back for more great service. read more

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Richard W.

Congrats Charlie. Thanks for your business.

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Massi T.

5 years ago

We were at Keyes Honda Van Nuys dealership yesterday and we financed a CRV. Our salesperson, Marco, was very helpful throughout the whole process. We had a problem with the finance department and the finance person, Greg, wasn't nice and he made us feel threatened. We were doing the final paperwork and in the price break down we noticed an extra $500 charge for Nitrogen Fill, that we were not aware of. When we told him that we don't want it, he was like it's an additional option on the car, but we can't remove it, and you have to pay for it. He even threatened us that if we remove this $500, we can raise the price of the car and your APR rate. It didn't even make sense. We've been in the dealership for almost 8 hours, and we were so exhausted and he was kinda using his power over us. Our argument was not about money specifically, our problem was about transparency. I believe if this option is something that is not removable, it should have been included in the price of the car, but if it's an additional option, it should be optional for us. I ended up mentioning it to our salesperson and he wasn't aware of the charge as well. read more

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Connor J.

5 years ago

Victor was great to work with and was able to give me a great deal for my Honda CRV hybrid which I love so much!

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Jacque P.

5 years ago

Thank you so much to Jose Morales for his help today at Keyes. Extremely enjoyable and got me the car I wanted :) go to him if you need a car read more

Honda Van Nuys - Honda Civic sport - Car Dealers Near Me - Van Nuys, California

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Nedaa A.

4 years ago

I'm so happy my brother and I chose Keyes Honda! Omar is such a great help. He is honest, straightforward, and smart. I told him what I wanted and he delivered. Omar is an awesome car salesman and I totally suggest him if you are looking to purchase a new car. Thank you so much Keyes Honda team and thank you Omar for making my purchase easy and stress free! read more

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Samantha B.

5 years ago

Buying or leasing a car can be stressful and overwhelming but Wilfredo & Sia were beyond helpful with getting into a new Honda CR-V! They took the time to hear my needs and helped guide me through my first time leasing. I definitely recommend paying them a visit, they will give you a red carpet treatment! From my first visit, I only wanted to test drive and do my research and Wilfredo was not pushy and simply gave me his card for when I was ready, unlike most of the other dealerships I went to, so naturally he was the first I called when ready to lock this in. read more

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Kole H.

736

5 years ago

Amazing service. Victor killed it. Happy to be helped by these great group of guys. They work hard for people.

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Melissa C.

3 years ago

Greg in sales was amazing! Greg went above and beyond to help us out. He is so patient, knowledgeable, funny and best of all not pushy! I will definitely return in the future to work with him again. read more

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Page 10 of 29

6001 Van Nuys Blvd
Van Nuys, CA 91401
Van Nuys
Directions
(818) 578-0773
Call Now
Visit Website
https://www.hondavannuys.com

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Does Honda Van Nuys take credit cards?

Yes, Honda Van Nuys takes credit cards.

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Yes, Honda Van Nuys has free WiFi.

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Here at Honda Van Nuys, it is our mission to be the automotive home of drivers in the Van Nuys, CA area. We provide a vast selection of new and used Honda vehicles, exceptional car care, and customer service with a smile! About Keyes Motors Inc: With a legacy spanning over 75 years, Keyes Motors Inc. stands as a proud, family-owned and operated enterprise. Our footprint extends across Los Angeles, CA, Las Vegas, NV, and Denver, CO. Within our esteemed portfolio, we house renowned dealerships such as Porsche Woodland Hills, Woodland Hills Honda, Chevy Van Nuys, Honda Van Nuys, Centennial Toyota, and Prestige Chrysler, Dodge, Jeep, Ram and Land Rover Flatirons.

Meet the Manager: Brian S.

Hi, I'm Brian Sobel, General Manager at Honda Van Nuys. As the General Manager here at Honda Van Nuys, I’m passionate about delivering a great experience to every customer who walks through our doors. I believe in transparency, efficiency, and treating people the right way, from sales to service. I’m hands-on with the day-to-day operations and always looking for ways to improve. If you ever have a concern or need help, I invite you to reach out to me directly at bsobel@hondavannuys.com. Your satisfaction is my top priority. Whether you’re buying your first Honda or coming in for routine maintenance, my team and I are here to make sure your visit is smooth, professional, and stress free. Thank you for giving us the opportunity to earn your trust. We’re here for you every step of the way.

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Review Highlights - Honda Van Nuys

“I told Victor what I was looking for, he didn't try to oversell me, he just showed me two cars and I bought the second one.”

Mentioned in 213 reviews

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Sherman Oaks Exclusive Auto

(178 reviews)

Sherman Oaks

I've always had a good experience here, and have mainly come for oil changes and smaller…read moremaintenance items on a few different cars. A more complicated problem with my car + an especially great experience at this shop left me wanting to leave a review! I started having some very common water pump and vacuum system problems with my beloved 718 Cayman S a few weeks ago - these are well documented issues with the car, but can be very difficult to diagnose and truly fix. When I first started having problems, I decided to go to another shop in the area to get a diagnosis to figure out what was going on. That shop gave me a lot of stress and very little confidence that we would get the issues sorted any time soon, so I decided to come here and met with Amir. Again, the vacuum issues on a 718 especially can be a bit complicated to diagnose. From the moment I started working through these issues with Amir, he was very good on communication, transparency, and did not in any way run up a bill of other random things just to try to get more money. He sent me photos every step of the way of what was being done to my car, communicated on parts coming in, etc - I felt very comfortable having my car there. When Porsche took longer than they had promised us to get a part in, Amir made the wait much easier by helping me out with a rental. The car was driving beautifully after I picked it up, but I ended up with a fault code again and I had to come back in - I don't fault Amir/the shop for this at all, 718 vacuum issues can be very complicated and oftentimes there is no "issue" left other than a ghost code. The experience of coming back here to diagnose why this code came back actually solidified my confidence in this shop - they were once again extremely transparent and very considerate in making my second visit quick and painless. My car is in phenomenal shape, and I saved a good amount of money (and headache) compared to what I was quoted at another spot down the street. Thank you Amir!

Called around 11am on a Saturday for an oil change on my 1993 Mercedes 300E and they were…read moresurprisingly able to accommodate and quickly. Amir was very knowledgeable on these classic Mercedes and fixed the fuse Issue I was having on my dashboard for free. I'll definitely be back!

Monza Car

(162 reviews)

Sherman Oaks

This is my second time going to Abe and his team at Trade-In Solutions. First time was selling my…read morefirst ever car after college and now many years later - returning to sell my porsche Initially I had planned to sell through Carmax, Carvana and Bidbus. All of those options fell very short of my expectations numbers wise, especially Bidbus! The dealership I got paired with tried to scam me with extremely max practices so I left promptly. Which lead me back to Abe and his team, I made an appointment online and was seen a couple days after, Abe greeted me after the appraisal and gave me a very fair number. He was also very transparent on the value of the car and what their price would be when they decide to sell it. Very rarely are car dealers so accommodating and kind when it comes to this business so I am very weary.

Purchased my first classic from Sonny at Monza Car and I had the best experience!! He was so…read moreknowledgeable and helpful made the entire experience feel like a breeze. If you are looking to purchase a classic car you MUST visit Sonny.

Shane's Auto Sales

(144 reviews)

Sherman Oaks

We've bought cars from Shane over the years and he is my first call for any repair issues…read more He's always upbeat and fun to be around, and gives an honest assessment of what is needed for both a temp or permanent fix. His prices also seem very reasonable.

The cars on the lot are all clean and priced fairly. The whole process of purchasing a car felt…read moreeasy and respectful, which is rare these days. If you're shopping for a used car in the Valley, skip the big dealerships and come talk to Shane. Highly recommend.

Casa de Cadillac

(536 reviews)

Sherman Oaks

Subject: Formal Complaint Regarding Casa de Cadillac Service Department and Service Manager Hanna…read moreWatts I am requesting immediate contact from Cadillac Corporate and dealership ownership regarding an unacceptable experience at Casa de Cadillac. Three weeks ago, I scheduled a service appointment with Christian at Casa de Cadillac and specifically confirmed that a loaner vehicle would be reserved for me. I have multiple safety concerns with my vehicle and made it clear that I would need transportation while my vehicle was being serviced. On the day of my appointment, I arrived promptly at 8:00 AM. After waiting nearly 20 minutes without assistance, I had to repeatedly ask for someone to help me begin the check-in process. When I was finally assisted, the service advisor asked whether I needed a ride. I informed him that I had a loaner vehicle reserved. He then told me I was not on the loaner list. To verify the situation, I immediately called Christian on speakerphone. Christian acknowledged that I had indeed requested a loaner vehicle when I scheduled the appointment and admitted that he forgot to complete the reservation. He apologized and suggested that I reschedule my appointment. Given the safety concerns with my vehicle and the fact that the error was entirely on the dealership's side, I explained that rescheduling was not an acceptable solution. I then requested to speak with a manager. I was informed that Service Manager Hanna Watts was "too busy" to speak with me. After waiting further, I was eventually brought into her office. Unfortunately, the interaction with Ms. Watts was even more disappointing. Rather than attempting to resolve a mistake made by her dealership, she repeatedly stated that there was nothing she could do because I was not on the list. She showed no empathy or concern for the inconvenience caused by her staff's error. What was most troubling was her dismissive attitude and comments during our conversation. Rather than taking ownership of the dealership's mistake, she lectured me about how loaner vehicles are reserved for certain customers and questioned why I did not use another dealership. The overall tone was rude, unprofessional, and completely lacking in customer service. As a longtime Cadillac customer, I find it shocking that a customer would be treated this way after a dealership employee openly admitted fault for failing to process a confirmed loaner reservation. I am requesting: 1. A call from Cadillac Corporate regarding this incident. 2. A review of how this situation was handled by Service Manager Hanna Watts. 3. An explanation as to why a customer was left without a solution after a dealership employee admitted responsibility for the error. 4. Assurance that other customers will not be treated similarly in the future. This experience fell far below the level of professionalism and customer care that I expect from the Cadillac brand. I look forward to being contacted regarding this matter. Sincerely, Kam

I purchased my Cadillac Optiq from Ellie Keller at Casa de Cadillac, and the experience was…read moreoutstanding from start to finish. Ellie goes above and beyond. She's knowledgeable, easy to work with, and genuinely makes the process smooth. If you're buying, definitely go with Ellie!

Anytime Auto Group

(279 reviews)

Sherman Oaks

Helped my son buy a car from them. I called and dealt with lots of other dealers and they were the…read moreonly ones that were honest about everything. The price was over $1000 less than anyone else on a comparable car. We drove an hour and a half to get there and the car was ready to test drive. After a 20 minute drive we decided to buy the car and because we were paying by check we were out of there in less than 30 minutes. That was the fastest car purchase I have ever made. The car looks in flawless shape and they not only showed us the Carfax, they showed us another more detailed report showing clear title and no accidents or damage. I liked that all the people there worked together to speed up the process. Again, we bought a car in less than an hour. I would highly recommend this dealership.

Pablo is the best. I've been searching for a car that's both reliable but makes me happy and he's…read morebeen a great help with negotiations. The team is welcoming and kind while handling business. Highly recommend this dealership, great attention to detail & in a lovely location

Keyes European

(1.9k reviews)

Sherman Oaks

This review is for Edvard…read more The day my car was delivered, it already had problems. Since it was my first Mercedes, I had no idea who to call for help. I even called another Mercedes dealership, and they told me they couldn't help because I hadn't purchased my car from them. I can't even begin to describe how stressful and overwhelming that was. Thankfully, I found European Keys. From the very first phone call, they immediately put my mind at ease. Edvard became my service advisor, and from the first time I brought my car in, he took the time to listen to every concern I had. He genuinely cared and made sure all of the initial issues were repaired. Unfortunately, not long after, my car started having transmission problems. Every single time I brought it back, Edvard took care of me without hesitation. I had to bring the car in several times, and he always made sure everything was handled properly and that I was kept informed throughout the process. Finding someone who truly cares about their customers is rare, and Edvard went above and beyond every time. He turned an incredibly stressful experience into one where I felt supported and confident that my car was in the right hands. I can't thank him enough for his professionalism, kindness, and dedication. If you need your Mercedes serviced, I highly recommend asking for Edvard. He's the kind of person who makes all the difference.

My experience with Keyes Mercedes has been extremely disappointing. My car was in the shop for two…read moremonths to repair the cylinders. After finally getting it back, I expected the problem to be resolved. Instead, just one week later, the one side of the cylinders started giving me problems again and failed. Then, only two weeks later, the same issue happened again on the other side The most frustrating part was the lack of communication from the technician. I was promised that my car would be repaired and ready within one week, but that promise was never kept. Instead, I was left waiting with little to no communication and no clear explanation for the ongoing delays. Customers deserve honest updates and realistic timelines, especially when their vehicle has already spent months in the shop. I do want to recognize my service advisor Mike and then Hayk who was excellent throughout the process. They were professional, responsive, and did everything they could to help. Unfortunately, the repeated delays and poor communication from the technician completely overshadowed the otherwise positive service I received from the advisor. For a luxury brand like Mercedes-Benz, this level of service is unacceptable. Having my vehicle tied up for two months, only for the same cylinder issue to return almost immediately, has been incredibly frustrating and has seriously affected my confidence in the dealership's repair process. I hope Keyes Mercedes improves its quality of repairs, communication, and accountability so other customers don't have to go through the same experience.

Van Nuys CDJR

(2.4k reviews)

Van Nuys

Had a phenomenal experience here. My wife was recently rear ended on her way to work one morning,…read moreand being that her car was model year 2008 with 240k miles, our insurance ended up totaling it out after we got the estimate for repairs. So we started car shopping for a new (used - new to us) vehicle to be her daily driver & work commute vehicle. I did a lot of research, and we found a 2014 BMW x3 with low miles & in great condition at the CDJR used car dealer on Van Nuys Blvd. (Note, this is not the CDJR new car dealership that's a little farther north on Van Nuys Blvd. Part of the same family of dealers, but this review is for their used car lot a farther south on Van Nuys Blvd.) My wife and I showed up there at 7pm, after a day of driving to dealerships all over and test driving vehicles, and found the sales associates at this lot to be a breath of fresh air. We dealt directly with Moises, and he was helpful, friendly, knowledgeable about the car we were there to see, and just overall seemed like a good guy. We text drove the BMW x3, liked it (my wife loved it), but we couldn't purchase at that moment because we were still waiting for the insurance payout on the totaled vehicle. We didn't want to lose the BMW to another buyer, so we put a $1,000 deposit down on my debit card, the following day.....although in retrospect we should have done it that same night, I just couldn't pull the trigger on the deposit, but after driving home, my wife and I talked about our positive experience at this dealer, and our really positive experience with Moises, and we decided that was the right vehicle (so I went back the next day & put the deposit down.) Ultimately we ended up not purchasing the vehicle because our insurance gave us an owner retained settlement offer a couple days later, and my wife and I decided to go with that option, so I returned to Keyes CDJR used cars, and had to ask for a refund of the deposit. I explained the situation to a manager, and he was extremely understanding & professional about the whole situation......the refund was issued, I got a receipt and I was in & out in about 30 minutes. A couple days later the refund showed up on my debit card, exactly as it should. Overall, it was an extremely positive used car buying experience (even though we didn't end up buying the car), and didn't have any of the weird salesman, sleazy tactics that most people associate with used car dealers. If & when the time comes that we're ready to buy a used car, this dealership will absolutely be our first stop! A+ to these guys, and their professional manners/etiquette!

I do not recommend coming here to buy a new car if you want a good, honest deal…read more I recently leased a new vehicle from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair -- but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day. That was just the start. Since taking delivery, I've had an airbag warning light come on and noticed the alignment is off -- not exactly what you expect from a brand-new truck. The finance side of things was its own headache. The moment the paperwork was signed, the finance manager seemed to vanish -- no one on staff could tell me where to find them for follow-up questions. I'd strongly encourage anyone buying here to read every line of your contract before signing, because add-ons have a way of getting added without a clear conversation about them. To make matters worse, I've called the main sales line multiple times asking to have Gustavo call me back -- silence every time. Even showing up in person, nobody at the dealership seems to know where he is. At this point it's easier to find Jesus than it is to find him. My salesperson, Mandeep, was nice and helpful throughout the process -- but that seems to be true of everyone here right up until you sign. After that, it's like you're dead to them. Part of this is on me -- I didn't shop around enough beforehand, and other dealers later quoted me a noticeably cheaper price for the same truck. Lesson learned, but it also means this dealership knew they weren't offering a competitive deal and sold it to me anyway. Between the vehicle condition at delivery, the ongoing mechanical issues, the vanishing finance manager, and now an unreachable salesperson, I'd think twice before buying here -- and I'd definitely get quotes elsewhere first. All of this was reflected in the survey w/ Stellantis. Mandeep input my email address incorrectly but I got it... tsk tsk. And to the management team, you have my number if you need to reach me. Don't put some canned response.

Acura of Sherman Oaks

(648 reviews)

Sherman Oaks

Just picked up my MDX from Acura of Sherman Oaks and couldn't be happier…read more Hovik and Nelson were both great to work with. They were easygoing, answered all my questions, and made the whole process simple. No pressure, no back-and-forth games--just a smooth deal. Really appreciate how they treated me. If you're shopping for an Acura, I'd definitely recommend asking for Hovik or Nelson. Thanks again, guys!

I purchased a 2019 Toyota Tacoma TRD Pro from Acura of Sherman Oaks about three months ago, and…read moreunfortunately my experience after the sale has been extremely disappointing. Recently, I took the truck to a Toyota dealership for service and an inspection. During that visit they discovered multiple issues that should have been caught during a proper pre-sale inspection -- including a broken front coil spring and a cracked rear drum brake backing plate. These are not minor cosmetic issues; they are safety-related components that raise serious concerns about how the vehicle passed inspection prior to being sold. I contacted the dealership to discuss the situation and spoke with a manager. The only solution offered was for them to provide the springs while expecting me to cover the labor. Considering the condition the vehicle was found in, this did not feel like a reasonable resolution. I also attempted to escalate the matter by contacting the General Manager and left an email but have not received a response. I understand that used vehicles can have wear and tear, but discovering significant mechanical and safety-related issues within a few months of purchase raises serious concerns about the inspection process before the vehicle was sold. At this point, I simply wanted to share my experience so other buyers are aware and can make informed decisions.

Tesla

(34 reviews)

Sherman Oaks

Nice showroom. Anthony was very kind and helpful. He knows the cars and was very knowledgeable in…read moreanswering my questions. I'd never considered a Tesla before, but he made good points as why I should add it to my lists of car companies I'm interested in comparing. My goal is to have a new car by my next birthday! The new Y is beautiful and now on the top of my list. They offer better finacing than my credit union.

Tesla employees took the time to help me get comfortable with the car…read more I really appreciate that!

EZ Auto Group

(336 reviews)

North Hollywood

Sam is simply the best! This is the second time he's helped us get a great deal, this time on a…read moreMercedes-Benz GLB 250. Both experiences have been so easy. He was patient, respected my budget, listened to exactly what I was looking for, and never pressured or gave me the runaround. He even got the car delivered to San Diego on a Friday night (!!) so I didn't have to make the drive. An absolute angel. I recommend EZ Auto to my friends & family. They're honest, easy to work with, and make leasing stress-free. Thanks again, Sam!

The entire process was smooth as silk. I worked with Sam who helped me get a great lease for a…read more2026 VW Atlas SE. Zero money down! Just license, fees, and first month's payment DAS (due at signing). I started the process on Sunday afternoon when they were closed and went to the dealership on the following Saturday to pick up the car. This was the most stress free car buying experience of all time for me. Once I told Sam about the make, model, and trim I wanted with no add-ons, he went to work getting me the best quote. There was a dealer that quoted $13 more than the first dealer and Sam tried to get the dealer to come down in price to match the first offer. He didn't so we went with the first dealer to lock in a low monthly payment plus tax. None of that "cap cost reduction" nonsense you see in the car dealer ads that fool you into thinking you got a deal. You are just prepaying the lease and lowering your monthly payments. The deal that Sam got me was low selling price for the car, standard residual (set by the bank), lease rebate, zero upsell. In fact, I just dealt with Sam 100% of the time. I got the contract emailed to me to sign. Sam met me at the dealership to sign a couple of DMV forms. I wrote the check to the dealership, then Sam drove the car out to the pick up area. ZERO CONTACT WITH ANYONE AT THE VW DEALERSHIP! No games at the finance desk, no wasted time going back and forth, honest selling price of car, and standard money rate with the lease. Sam basically shielded me from all the high pressure sales tactic and made sure I got the best deal. Do yourself a favor and hire a professional like Sam to battle the dealership. This was truly and EZ experience and there was no fee or bill from Sam.

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Gwen N.

7 years ago

Keyes Honda of Van Nuys This is what has been happening chronologically: 1a. Picked up car 9/08/2019 It was not ready. Glue on exterior. Julio, myself and my partner Jim were removing the glue. The upholstery spray not done. Had to make a separate appt at service appt. I was not aware of this. I feel like I was pushed out the door. I would have never taken the car if I had known there would be such problems. 1b. black specks in chrome/sent Julio photos he says water spots. They are inside the finish. He told me to addresss when I go to service. 1c. small chip on back passenger door. I sent Julio photo telling him chip NOT GLUE. 1d. Chip repaired(courtesy repair at Honda Westminster when getting a second opinion about black specks in chrome. they didn't know what specks were). Told go to where I bought the car. They should make good on the purchase. 2. Really unhappy and not able to enjoy the car at this point. 3a. 09/19-09/20/19 paint and uph coating appointment 3b. asked about black specks in chorme. no one knows what it is. specks in the finish. not outside the finish 4a. 09/30/19 hard cargo cover arrived. Julio promised at car purchase free installation. I get there on time and there is a problem. I was clear to Julio more than 3x about a install fee but he insisted it slides in(not the hardcover). I tried to tell him that's why I wanted an agreement. He did listen to me. I called Julio then I had to wait while Miguel talk to Sabrina in sales. I talked to her and explained what Julio promised. I had to pay for the hard cover( I could not use the Costco coupon). They waived the labor. *I missed my appt time and ended up spending 6 HOURS there. 5a. 09/30/19 they ordered chrome pieces because they don't know what it is and could not fix. 5b. 10/17/2019 parts finally came in. 5c. 10/21/19 new chrome flawed. No one bothered to check before having me come in. WASTED MY TIME. 5d. 10/21/19 new pieces ordered 6. Miguel called and said parts came in and are fine. 7a. 10/30/19 left car there 7b. 10/31/19 LARGE PANEL SCRATCHES obvious scratches. They tried to rub out but no luck. Once again WASTED MY time and gasoline for me and my ride. (where is the damage happening???) Fernando just tries to explain it off as no a big deal. I bought a new car not a used flawed car. He said he would reorder for the 3rd time. I left with my ride and Fernando called within 1/2 hour stating he located a part and it looks really good and I would be happy. 7c. two drivers dropped off the car at my location. The chrome(large panel) part looked really good. Wait for it!!!!!!!! 7d. 11/01/19 I moved the car into the driveway. I was looking at the piece again. IT IS A DIFFERENT COLOR. 7e. I thought it was my imagination. I went by another honda dealer to see if I was dreaming. The color is from a different model(Touring???) I asked the salesman to take a look. He said 'different color, you're not dreaming.' IF YOU'RE GOING TO REPLACE A PIECE OF A DIFFERENT COLOR WHY NOT REPLACE ALL THREE PIECES. Unless one could not tell the difference. I don't know. This is poor service at least. Did my flawed piece go on another car? Is someone driving around with the 2 side pieces I need/that match the different color part that is now on my car? Who knows? I can't believe this is happening. 8. 11/03/19 left Miguel text message about what happened. I didn't know if he was aware. No return call that day. 9. 11/03/19 called Sabrina at sales - no call back that day 10. 11/04/19 called Sabrina again. I let her know what was happening regarding the chrome saga I told her I can not interact with Fernando anymore. I don't like the blow off explanations. Wanting me to accept whatever he throws out there. It's insulting. Sabrina suggested I deal with Janel(spelling?). 11a 11/04/19 I spoke with Janel and explained what has been happening with the chrome saga. She requested I send her picture via text of the chrome. The pictures didn't show the color difference like the naked eye would. Make no mistake it is different. 11b. She received the photos and she asked if it was the big piece that surrounds the H emblem I was referring to. I said yes and that is the last I heard from her. 12. 11/05/19 Miguel called and I repeated what happened with different color chrome installation and Sabrina's referred me to Janel. AS OF TODAY SATURDAY NOVEMBER 9, 2019 5:12 P.M. I HAVE RECEIVED NO CALL BACK. I'VE OWNED THIS CAR 2 MONTHS AS OF TODAY AND HAVE SPENT TOO MUCH TIME IN SERVICE. I HAVE GOTTEN NO ENJOYMENT WITH MY CAR. I thought I bought a new car but I bought a damaged car at a NEW CAR PRICE. I'm very unhappy about the whole situation. I've had two months of unhappiness. I regret making the purchase. read more

Dre G.

6 years ago

Taz!! Taz!! Taz!! The one and only person you need to see when you go to Keyes Honda on Van Nuys or even if you are just in the market to buy or lease a Honda. If you are in the market for a car and you've made your purchase without atleast talking to this guy. I can assure you that you have missed out on a great deal and even a better car buying experience. First of their used car pricing is ridiculously competetive and combine that with world class customer service and knowledgeable Sales person like Taz. You are in for a car buying experience that is unmatchable. I have been shopping for an used car for a while and have talked to several dealerships in the area, but as soon as I got on the phone with Taz, his phone etiquette and the confidence he had in the product he was selling forced me to actually go in to the dealership, to see the car in person which I have been avoiding in these times but Taz assured me a safe and clean environment for me to shop at. I was hesitant to come in to the dealership but upon arrival my car was disinfected and ready for me to test drive in the front. He first made sure I wasn't sick. He assured me my safety as well. After test driving the car I wanted to continue my shopping at that point Taz presented me with a few more options. He was very transparent about the value of the car as well as the sale price he helped me get a warranty and a security system that will keep my investment safe. He made sure I understood what I was paying for. And it was beneficial for me. The finance manager Ross was also extremely polite, fun to work with and insightful in to the products I was buying. Overall Taz made sure I was well taken care of I left the dealership with a car when I just came to look. Taz walked me thru the new technology on the car thoroughly. I am a bit technologically challenged so when I got home I was having a bit hard time to connect my garage door opener Taz after work came by the house to pair my garage door remote. He took time out of his day and go out of his way to make sure this was a car buying experience that's going to stay with us for years to come. My family and friends are guaranteed to make their next purchase from Taz. Keyes management is extremely lucky to have a dedicated and outstanding employee such as Taz read more

Katie S.

6 years ago

First time car buyer here. To be completely transparent, I was extremely intimidated by the idea of buying a car. It's a big commitment and takes a lot of research. I knew I wanted a Honda because they last a long time, but didn't really know where to go from there. I got extremely lucky finding Keyes Honda in Van Nuys. It was the first dealership I went to, just because it was close to my house. I made an appointment and got there about 15 minutes early. Even though I was early, they got me right in to test drive a vehicle. I was met by Michael Indzheyan, who was super friendly and made the entire process stress free. He immediately put me at ease and answered all of my questions. Everyone I talked to was genuine and you could tell they really care about getting people the right car for the right price. It wasn't about games or tricks, which is what I usually picture when I think about car salesmen (no offense). Dean Quashen was the sales manager on duty and came several times to check on us and make sure we were satisfied. He made us feel very at home and encouraged me to come back any time if I needed anything. That was very reassuring for me and especially for my mom, who lives a few hours away. Ross Malinger was awesome too. I'm telling you, every step of the way was great. I was met by a friendly face (behind a mask) with a great attitude. He talked me through all of my paperwork (forms) and answered every single question I had. Everyone was incredibly knowledgeable and made me feel like Honda was without a doubt the right decision for my first car. They have tables spread out on the sales floor to maintain social distancing. Everyone was wearing a mask and there were hand sanitizer stations all over the building. I felt extremely safe and appreciated the extra steps to making sure everyone was comfortable. Overall, 12/10 experience. I feel like I got a great car for the best possible price and I would recommend anyone I know personally to go to this dealership. My mom and I will probably come back in a few months to get her a car as well. If I could get a promo code for this location, I absolutely would because I am telling everyone about how wonderful these people are. So helpful, so nice and down to earth. Thank you guys, you're the best! read more

H M.

5 years ago

I interacted with several dealerships around Los Angeles in my search for a new car, and my experience at Keyes Honda was the best. I did the first part of my interaction with them online, getting a solid quote, and then went in person to test drive and (ultimately) purchase. Taz, in particular, was welcoming, patient, knowledgeable, and personable, and, for the most part, avoided the high-pressure tactics I experienced elsewhere, which earned my respect and helped me feel confident about making the purchase. He frequently double-checked with me to make sure I was getting the information and experience (in the test drive, for example) that would give me both data and space to decide on my own terms what I wanted. And he made a point of spending low-pressure time with me after the purchase, too, to introduce me to my new car and make sure I felt solid on the basics before I drove away. In general, everyone seemed friendly and I liked that the atmosphere was low-stress and welcoming overall. Like all new-car dealerships I've interacted with, frustratingly, Keyes still tried to sell me a suite of extras at the last minute that added substantially to the price I had been quoted; at every place I went, including Keyes, the forceful "extras" sales pitch was my least favorite part of the experience. I'm still ranking Keyes highly because I'm not sure it's possible to find a location that doesn't do that -- it's probably a systemic industry problem, not a Keyes-specific problem -- but I dislike the practice and in my personal experience it was the one unpleasant part of this purchase, the one moment when I felt like leaving rather than buying. Still, at Keyes, they were open to dialogue, and after the conversation, I got a deal I was quite happy with. Definitely do your research and know your needs and budget before going to this dealership just as you would for any other; you shouldn't be talked into something you can't afford or absolutely don't want. So that's the caveat. Having said that, of the several places I went on this search, Keyes was the best in terms of both experience and value. read more

Gadi A.

595

4 years ago

Sincere and well deserved review I want to take the time to explain the hardship of shopping for cars these days , tireless efforts to get a good deal and a decent service are almost impossible to be found these days. Prices are up beyond proportion , interest rates even to someone like me with over 800 score are not as friendly as they were pre-pandemic and other reasons , I am sure many can relate. I usually help my sister on every lease she is signing to make sure I can get the best for her . She is gifted on many things , car negotiation is not a strong suit of her . To make long story short as much as I can I have to say everything took turns for the goods once we entered Keyes Honda in Van Nuys . One of the nicest guys Victor greeted us and literally catered to us for as long as we were there trying to get the best price for us for my sister budget . We said goodnight after almost 2 hours promising we will come back if we can work out a better formula. Victor got to work talking to managers , Top Sales executives etc . Than he contacted us , we went there and took the exact car my sister wanted , once we entered the finance office to sign , a young guy by the name of Russ Malinger greeted us . I asked .. what is your father name Russ? He answered , Brian . I smiled and asked him , Do you remember me ? He said , I thought it was you but I was not sure . Turns out I helped Russ family relocate few times over 20 some years ago and when I wanted to buy a car , Brian his father got me the best deal. What a small world. to summarize it all the experience at Keyes Honda Van nuys was pleasant , proffessional , super courteous and for sure sparked a happy memory for me when I met Russ again who made the paper sigining proccess the easiest I ever had . My recommendation is If you are looking for a HONDA do not go anywhere other than KEYES HONDA in VAN NUYS and ask for VICTOR You will be very happy you did . These people are making car lease/purchase a pleasant experience Thank you Victor and Russ and the rest of the dealership staff for everything Gadi read more

Hg H.

3 months ago

I had such an amazing experience working with Victor at Honda of Van Nuys that I truly felt he deserved a review. Over the years, Victor has helped both my brother and me with leasing and purchasing Hondas, and every single experience has been exceptional. What I appreciate most is that he genuinely listens. I was very honest with him about my budget and financial limits, and instead of pressuring me, he spent hours going over every possible option to help me find a vehicle that was realistic for me while still being something I truly loved. Thanks to him, I was able to get a beautiful vehicle even with a tight budget, which I honestly did not think was possible. Victor is patient, professional, knowledgeable, and incredibly caring. He explained every detail clearly, answered all of my questions, and never made me feel rushed or uncomfortable. Even after everything was finalized, he continued helping me anytime I received paperwork from Honda that I did not understand. He would explain everything over the phone without hesitation. What really stands out is how available and supportive he is. Anytime I had a question -- whether about paperwork, service, or anything related to the car -- he always answered my calls and made sure I was taken care of. That level of customer service is very rare these days. It is hard to find someone who truly cares about customers the way Victor does. He goes above and beyond, and you can tell he genuinely wants people to leave happy and comfortable with their decision. I cannot thank him enough for all of his help, patience, and honesty throughout the entire process. If anyone is looking for someone trustworthy, kind, knowledgeable, and willing to work with your budget, I highly recommend asking for Victor. He made what could have been a stressful process feel easy and comfortable, and I am extremely grateful for everything he has done for my family and me. read more

Juan B.

2 years ago

Subject: Unacceptable Sales Tactics at Your Dealership Dear Management, I'm writing this email to share my abject disappointment in the way I was treated at your dealership. Last week, I visited your dealership to consider purchasing a used Honda Accord, which was priced at $31,991. I sat down with a salesman named Jorge Gurrola, expecting a cordial, customer-focused interaction. However, he seemed more interested in boosting his own commission rather than ensuring the customer's needs were met. When I compared the price of the car with other similar models in the market, and proposed a reasonable reduction, Jorge played what seems to be a classic trick. He insinuated that he would knock off $900 from the price. But moments later, his tune dramatically changed. He claimed that he could only offer me a mere $200 discount - a blatant, unabashed lie. The shocker came the following day when I found the same car advertised for $30,989. I called Jorge, to demand an explanation, and he started stuttering and stammering, incapable of providing a truthful answer. I offered him a second chance to match the price of a car I was viewing on Saturday, but again, he was adamant about sticking to his "new" advertising price. It was clear to me that he was certainly not interested in winning my business. The audacious demeanor of your salesman left me feeling exploited, infuriated and disrespected. Prospective customers are not dumb. We do our homework. And the bull-shit conning tactics that Jorge displayed were not only disgraceful but also counterproductive. Before I sign off, let me leave you with a piece of advice - train your staff better. Their objective should be helping the customers rather than hoodwinking them. Also, it won't hurt to treat their customers with respect; after all, it's our hard-earned money they are after. Utterly disgusted, Juan Barba read more

William J.

6 years ago

I want to make this VERY clear! A lot of dealers & companies in general CLAIM to be the type of people that will fight for you & unfortunately that is NOT always the case. & I have to say here at Keyes Honda, they actually fought to get me in the car I LOVED & WANTED but also got me a draw jobbing deal! Elmira is LOVELY, super fun to work with and made me feel at home. Shes got an amazing heart & gave me the best customer service that I have ever had in my entire life from ANYONE in a car industry. Stevie is very comfortable to work with.. Almost like a good fatherly figure. He made sure to talk with me 1 on 1 to understand my needs & Sheppard me through this process to find what was the best fit for my current situation & was able to accurately portray that to the bank & push for an outstanding approval Greg super cool and down to earth. Very relatable and I felt like he really fought for my approval At first I didn't think that I was gonna leave with anything based off my past history & experiences But he would not take no for an answer. In a nutshell, he got my monthly payment 150$ lower than what the bank was asking & the down payment was a no brainer Rick the general manager was VERY involved and even took the time to spend 15 minutes with me even though he had a VERY busy day he was able to assume me that his team is trained to help the customer All in all, I left so happy I can't even put it into words. I actually cried tears of joy. I've never felt so proud before in my life & I owe it to the team at Keyes Honda I do NOT use this phrase lightly. They treated me like family & I hope I get the chance to work with the again 1000% satisfied & I can NOT thank you guys enough for all you did for me THANK YOU! read more

B C.

7 years ago

WARNING!!! Stay away from this dealership. DAN QUASHEN is as crooked as they come. He's a sexist, manipulative, double-talking snake that will look at you with a smile (because this is what happened to me last night) while LYING STRAIGHT TO YOUR FACE. Then he'll have the audacity to fain innocence. I took my LEMON 2017 Honda Accord in for dangerous electrical repairs for the sixth time, desperately wanting out of this dangerous vehicle. Well, let me tell you, DAN SMELLED BLOOD!!! His salesperson ALMA gave me a BAIT and SWITCH price over the phone then acted completely innocent when I called her out on it. Dan is hovering like a predictor over my shoulder while I'm talking to her at the dealership then swoops in to tell me I'm the one who's wrong and they NEVER QUOTE MONTHLY PAYMENTS WITH THE TAX INCLUDED. This is my fifth and LAST HONDA. Honda is no longer the company it once was. I had to take my husband into the dealership before DAN would give me numbers. While I was there alone, he verbally patted me on the head and said, "Don't worry about the numbers. I'll take care of you. Just test drive the car then we'll talk." HIS EXACT WORDS. He didn't respect me enough to discuss business until my HUSBAND was present. He all but showed me the pretty mirrors and shiny dashboard. I feel totally disrespected as a woman by this HONDA dealership. I will be taking this up with Honda corporate as well as a Lemon Lawyer. However, PLEASE DON'T DO BUSINESS WITH THESE LYING THIEVES. WHATEVER YOU DO. Read the fine print. Even those words hidden under Dan and Alma's thumb. That's where they get you. read more

Jessy C.

2 years ago

I had a deeply disappointing experience at Keyes Honda in Van Nuys. During a recent visit, Rudy, a parts associate, yelled at me, a customer. I immediately reached out to management for assistance, but I received no response or update for an extended period. Today, Tuesday, August 13th, 2024, at 10:20 AM, I finally received a call from the parts manager. Unfortunately, the conversation only added to my frustration. The manager's response was dismissive and unprofessional. He essentially told me, "I'm sorry you took it that way," implying that the issue was with my perception rather than addressing the unacceptable behavior of their employee. He stated that their employee denied yelling, and since there was no "evidence," they would not take further action beyond possibly discussing tone with Rudy. The manager's repeated use of phrases like "you may have perceived," "you felt," and "miscommunication" was patronizing and insulting, as if I was not competent to recognize when someone was yelling at me. This approach not only deflected responsibility but also minimized my experience as a customer. I am disappointed by how this situation was handled. There was no accountability, no sincere apology, and no meaningful action taken. It seems clear that Keyes Honda in Van Nuys is more concerned with protecting their employees behaviors than ensuring a respectful and positive experience for their customers. I expected much better from a reputable dealership and am incredibly disappointed with this entire ordeal. read more

Artin S.

1 year ago

I recently had the pleasure of purchasing a Honda accord hybrid from Honda of Van Nuys, and I couldn't be happier with my experience! From start to finish, the process was smooth, informative, and enjoyable. Sales Experience: The staff at Honda Van Nuys was incredibly welcoming and professional. My salesperson, Edgar Cortez Moncada. took the time to listen to my needs and preferences, guiding me through the available options without any pressure. They were knowledgeable about the [Car Model] and answered all my questions, making me feel confident in my decision. Pricing and Financing: The pricing was competitive, and I appreciated the transparency throughout the financing process. The team helped me understand all of my options and ensured that I was comfortable with my payment plan. I didn't feel rushed or pressured, which made a big difference. Post-Purchase Support: After my purchase, Honda Van Nuys continued to impress me with their commitment to customer satisfaction. They provided all the necessary information regarding maintenance and care for my new vehicle. Their follow-up communication showed that they truly value their customers and want to ensure I'm happy with my purchase. Overall, my experience with Honda Van Nuys has been exceptional, and I'm absolutely thrilled with my new [Car Model]. I highly recommend this dealership to anyone in the market for a new Honda. They offer outstanding customer read more

John H.

6 years ago

Fastest response, knowledgeable friendly staff, and absolute no BS type of a dealership. As soon as I entered my information online inquiring about a car the very next second I revceived a response from Taz. He was very well spoken and knowledgeable about the car I was looking for. Just a few hours later we came to see him. He assured us of the no pressure safe environment to shop for our new vehicle and that's exactly what he and his team provided me with. The car has been pre sanitized before my arrival ready for me to take it on a test drive. Once I returned he presented me with my options to lease or finance. I needed time to shop around more but then he made me a deal I couldn't walk away from. Taz's manager Dean and finance manager Greg further assured my experience was outstanding and breezy. I came to test drive left with a car at my own will and terms Keyes Honda made me very happy. After speaking to multiple dealerships and getting a run around and shady business practices I have finally came across a few gentleman's and professionals who are not out there to waste your time. If you want a safe car buying experience with an standout crew call Keyes Honda today and ask for Taz and Dean! read more

Zerimar A.

11 months ago

We had such a great experience buying a used car at Honda Van Nuys! From the very beginning, MacGregor was fantastic. He was patient, thorough, and really took the time to walk us through the car step by step. He also made sure to be transparent about what to expect with a used vehicle, which we truly appreciated--it showed honesty and helped us feel even more confident in our purchase. On top of that, he went the extra mile by giving the car a wash and filling up the tank before handing over the keys. We also worked with Taz, the senior sales representative, who was just as impressive. He genuinely listened to our budget and worked with us to make sure we were happy--not pressured. On top of that, he surprised us with two years of free oil changes! Beyond being professional, he was also fun and easy to talk to, which made the whole car-buying process feel stress-free. Both MacGregor and Taz made us feel valued and taken care of. They weren't just trying to sell us a car--they wanted to make sure we left satisfied and confident in our purchase. It's clear they both take pride in their work, and it shows in the way they treat their customers. read more

Leticia M.

5 years ago

I don't typically post online but after the horror I witnessed at Keyes Honda on Van Nuys today I was compelled to open an account and let people know how they do business. They lie to get customers through the door. Once you come in they will try to sell you $4000 of s&@$ they added to the car. But as we were negotiating a car deal we realized it's not the customers only even employees at this location are treated like slaves by the Store manager. Constantly yelling and cussing and threatening to be fired. We witnessed multiple fights and arguments in the short span of time we were at the dealership. The skinny bald store manager we didn't get his name constantly kept dropping the f word at the sales people. It was a very unprofessional and uncomfortable shopping experience to have family and kids in the showroom with this guy present. We left the dealership due to his behavior we didn't want to do business in a place where they don't care about professionalism. People needs to speak up about their experience at this place so either they stop doing business with Keyes Honda or they take action against this guy. Very disappointed! read more

Kasey E.

2 years ago

I've been a loyal customer of Honda Van Nuys for years, and much of that is thanks to Victor, the outstanding car salesman who has helped me purchase multiple cars over the years. From the first time I met him, Victor's professionalism, honesty, and dedication to getting me the best deal stood out. Each time I've worked with him, he's gone above and beyond to ensure I'm happy with my purchase. He takes the time to understand what I'm looking for and always finds a way to offer the best possible options within my budget. Not only has he made the car-buying process easy, but he's also made it enjoyable. Victor is knowledgeable about the cars, listens to my needs, and never pressures me into anything. I truly appreciate how he keeps in touch and provides exceptional customer service even after the sale. Thanks to Victor, I've driven off with great deals and cars I love. If you're in the market for a car, I highly recommend reaching out to Victor at Honda Van Nuys. He's a trustworthy and reliable salesman who genuinely cares about his customers. I'm confident you'll have a great experience, just like I have over the years! read more

Aracely L.

1 year ago

I recently made a trip to the dealership with my daughter in search of a new car for her. The moment we arrived, Farid greeted us right away and showed patience as we asked questions, compared vehicles, and discussed our options. What really stood out was how he took the time to understand what we had in mind, not just the type of car we were looking for, but what we were comfortable investing in a new vehicle. He worked with us step by step, and never made us feel rushed or pressured. In the end, we came to an agreement that felt fair and right for us, and I couldn't be more thankful for his honesty, time, and guidance throughout the process. We also want to thank Joyce, who was so kind and helpful during our visit. She provided great information and made sure we felt supported every step of the way. We're very happy with the purchase and excited to come back and experience the service department when maintenance is due. The service department plays a big role moving forward. We'll definitely be updating our review as we continue our relationship with Honda. Thank you again for making this a positive experience! read more

Jeffrey S.

9 years ago

These 5 stars are awarded specifically to Gabriel Gutierrez. I leased a new 2017 Honda Civic one week ago and drove away happy. When I got home I noticed I had left my house key on the key ring of my trade-in. I proceeded to call the dealership and was directed to return for retrieval at their storage facility. When I returned to the dealership I was greeted by Mr. Gutierrez and began to explain the situation. Shortly after we were on the road in my new car on our way to my forgotten keys. On the way there, I asked several questions which Gabriel had answered professionally and accurately. Upon our arrival we learned that my trade-in had gone to auction. Gabriel continued the polite and knowledgeable help by showing me more points and features of my new car which I was excited to learn. Even though I lost my keys I gained respect. If you're looking for a new car at this dealership Gabriel Gutierrez is the man to see. He knows what he's doing and will guide you through the car buying process with ease and professionalism. Thank you to Gabriel for doing a great job! read more

Elie B.

2 years ago

I am perplexed by the dealership's apparent disregard for customer service. Today, I visited the dealership to address a racketing noise emanating from my 2024 Honda. The service writer, Sylvia, informed me that I would need to pay a diagnosis fee of $220. However, I pointed out that my vehicle is under warranty in 2024, which should exempt me from this charge. Despite my explanation, Sylvia insisted on charging my credit card. Furthermore, she suggested that I leave my car in the dealership for two days while she conducted the service. When I expressed my desire for a loaner car, she responded with an unprofessional remark, suggesting that I should have purchased a Mercedes or BMW instead. Her attitude was demeaning and implied that I was less valuable as a customer than someone who drove a luxury vehicle. I find this behavior unacceptable and have since contacted Honda corporate to lodge a complaint. I am deeply troubled by the aggressive manner in which Sylvia treated me and believe that it is unacceptable for a dealership to conduct its business in such a manner. read more

Marc S.

9 years ago

during my most recent visit to the dealer to have service done i was extremely pleased on how they handled the life time warranty of a part on a 2001 Civic. I am glad to see Honda keeps their word when it comes to life/safety parts of their cars. however, while waiting for my car to be completed, i requested a quote to replace "4" spark plugs on my car. I had the parts since i was planning to do this myself, but since i was there, i figured I would check and did not think it would be much to simply remove and replace four spark plugs. I was quoted $285 dollars for the labor, OUTRAGEOUS!!!! If i had to buy the parts from the dealer it would have cost well over $400. I am amazed that Honda would charge this much for service on a 16 year old, where changing these in my opinion would be a fairly easy process, and again, i only asked for a quote since i was already there. I contacted a reputable independent mechanic that I have used previously and he gave me a quote of $30 to install the spark plugs. Way to go Keyes Honda, you surely know how to keep customers! read more

Dirk D.

7 years ago

After spending 3 weekends wandering around SoCal playing the childish games that dealerships so enjoy playing we finally saw what we thought might be the exact car that my daughter was looking for. I contacted Bill online to get to the bottom of the deal and find out EXACTLY what the final cost was going to be. I was fed up with the dealership experience and fully expected more games. Bill got back to me with the exact price we ended up paying without adding a bunch of BS dealer add-ons that I neither wanted or asked for. He warned me about some slight imperfections so that we were not surprised by them after making the trip across the pass to the dealership. I cannot speak for anyone else at Keyes because I didn't have experience with them but I can tell you that Bill made this buying experience as painless and smooth as possible. If I were going to buy another vehicle I would certainly do business with Bill again. He gets it and I cannot say that about anyone else we attempted to do business with in the weeks prior to our purchase. Thanks Bill!! read more

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Honda Van Nuys - car_dealers - Updated August 2026

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Keyes Lexus

3.6

(2.1k reviews)

My experience buying a used car at this location was okay . Of course the agents wanted me to pay a…read morelot for the car . So it was a back and forth transaction even that I have excellent credit . The good experience I had here was talking to LUKE ( the skywalker lol ) He was very friendly and his costumer skills are on point . Next time I buy another car here I'll ask him to sell me the car

First of all, this is my 5th Lexus. I've had two, my wife has had two and my daughter has one…read more God I hate buying cars. So I find a car online and I actually got the price stated without any BS, a miracle. I totaled my old car so I was going to get a payoff which would pay for the new car in full. I told them that and they, rightly, had to finance a portion after I put 5k down. Here is where the nonsense started. I have an 831 credit score and the best they could offer was a 7.65% rate. I didn't make much of it since I knew I would be paying it off, but clearly they're making big bucks with that rate selling the loan to whomever they sold the loan to. They sold the loan to a company called Driveway Financial. 10 days after I bought the car I called Driveway to pay off the car. When I called up and asked for a payoff I was told I have two options. I could send a cashiers check for the payoff amount PLUS 20 days of interest. When I questioned the 20 days interest, they said it takes that long to process a payment. When I asked for a payoff for the next day if I sent it overnight, they still said I had to pay the 20 days interest. I questioned why I would have to pay 20 days interest if the payment was going to be in their hands the next day and they said it "sometimes" takes several days to process the payment. I said that wasn't my issue and that they should mark the date received as the final day of interest. I was told, quote, "Is there anything else I can do for you". I then asked about an ACH payment. They said they can only do $9,999.00 per day until the loan was paid off. Since I owe a bit over $40,000.00 I would be doing this for 5 days, 5 more days of interest being paid. When I asked why we can't do it all, they said it was Financial Regulation to prevent money laundering. When I said that was true, but since they are legitimate and I'm legitimate, there is no reason why I couldn't send the full balance and have their bank make the appropriate notification to whatever authority requires it. I told them in fact what they are doing is called "structuring" where they get a dollar less than ten thousand to avoid having to make notification. Either they are structuring or they are just using the $9,999.00 to extort more interest. Either way, this is a scam. I realize that my complaint is more towards Driveway than Keyes, but since Keyes put me in this lousy loan with this shady company, they get the blame. I complained to the Consumer Financial Protection Bureau about this scam process. Edit: Look at the BBB rating on Driveway Finance. 43 complaints in the last year. And this is the company Keyes picks to take care of the customer's financing needs? Second edit: 357 complaints to the Consumer Financial Protection Bureau. Unbelievable.

Keyes Toyota

3.3

(1.6k reviews)

I rarely leave reviews but I am writing to say two things…read more 1. This location is first class. Great vibe and everything you need. Just extremely comfortable and flagship. 2. Cannot express how much I liked product specialist Jaime Lopez. Ask for him at the desk. He's that rare example of non-sales and just super helpful. I was actually stuck on finding a car and I'm going for the Grand Highlander in part because of his guidance in finding the right car for me.

Stay away from this dealer with their used car inventory I…read morebought a 2021 Jeep Grand Cherokee 4x4 from them with a clear CarFax report, but days after the car was making cracking noise from the suspension. I took it back and told them about the problem and one of the lead technician agreed with me about the cracking noise since he went to a road test with me. Left the car for 3 days and then they said they couldn't find any problem on the car, but then another technician went to another test drive with me and he found that there was something creating that noise and apparently he tied a few bolts and the was it. But then a few days later the problem came back again and took the car back again and they couldn't find anything on my car so they did nothing. Fast forward, until today I was able to take it to a mechanic shop and they find out why the car was making that cracking noise from the suspension!!! The bolts that tied the lower control arm from left and right were loose.! See the pictures and you can tell that they were dislocated.

Galpin Mazda

4.4

(1.8k reviews)

A Refreshingly Honest and Respectful Car Buying Experience…read more ** A Refreshingly Honest and Respectful Car Buying Experience** After several frustrating experiences while shopping for a new car, my visit to Galpin Mazda completely restored my faith in the car-buying process. At a previous dealership, I had already agreed on a price and was ready to buy when they suddenly added "mandatory add-ons" that were already installed on the vehicle--things like VIN and catalytic converter etching--adding about $4,600 to the price for items I neither wanted nor needed. I walked out feeling extremely frustrated and angry. The next day, while venting to a friend, they suggested I try Galpin Mazda. I was actually planning to rent a car for another week and continue searching, but I decided to give them one last shot first. Honestly, I went in expecting the worst and was mentally prepared for another fight. Instead, the entire experience was the exact opposite. It started with the phone call. I'm pretty particular about what I want (for example, I really don't like leather-type seats), and I also didn't want a black car. The person on the phone actually took the time to go physically confirm they had exactly what I was looking for before continuing the conversation. We discussed pricing, and while their number was slightly higher than the original quote from the other dealership, they **did not have any of those "mandatory add-ons."** That made the total cost lower and far more transparent. I was even able to complete much of the paperwork over the phone with Manny Arias, the salesperson I worked with. Even so, my guard was still up because of my earlier experiences. When I arrived at the dealership, everything continued to be smooth and genuinely pleasant. I have a mobility issue, and I really appreciated how respectful the staff was. Often, people assume they're helping and immediately try to grab or touch you. At Galpin, the employee in the lot came over and **asked if he could help** rather than assuming. Anyone with a disability will appreciate that level of respect. He held the door for me and offered me a drink while I waited. Manny, the salesperson I spoke with the night before, came out with the keys and showed me the exact car we had discussed. It was **exactly what I wanted**, and most importantly, there were **no surprise dealer add-ons** attached to it. When it was time to get into the car for the test drive, he again asked how he could help rather than assuming--another big plus for me. I simply asked him to hold my crutches since they normally sit in the passenger seat. The test drive went great, and everything felt straightforward and relaxed. The finance process took a little longer due to the paperwork, but again, it was very pleasant and completely transparent. There were no surprises. I did decide to add prepaid maintenance because I tend to keep my cars for a long time and prefer having them serviced at the dealership anyway. Overall, my experience at Galpin Mazda turned what had been a frustrating car search into a genuinely positive experience. The staff was respectful, honest, and easy to work with from beginning to end. **If you're looking for a dealership that treats customers with transparency and respect, I would absolutely recommend Galpin Mazda to friends and anyone seeking a stress-free car-buying experience.**

I originally came here in December to purchase a new Mazda. Manny Arias was my salesman. I echo…read morethe stellar feedback others gave here about him... he is such a patient and humble individual. A really refereshing change from the typical car sales experience. Everyone here is nice; this dealership is run very differently from typical dealerships. You aren't going to find the stereotypical car sales tactics here. However, what really stood out and what inclined me to take the time to write this review revolved around a situation that arose with my vehicle shortly after purchasing it. The GM of the dealership, Dan was very professional with me and went to bat for me (Manny as well) to get the situation resolved expeditiously. I really have nothing but the humblest and highest regards for this dealership and would recommend them to anybody without reservation.

Honda of North Hollywood

3.6

(312 reviews)

This location has the best customer service. It was my first time coming to this location and I was…read moreimpressed with such kindness that I was provided. Samuel was my service advisor and he gave me hands down the best service. He was honest, wasn't trying to take advantage that I was a woman and didn't try to upsell me something that I didn't need, he gave me honest information. He was compassionate and understanding. I will definitely be coming back and requesting that Samuel be my advisor. I also want to give Max my tech credit for his amazing explanation in his multi point inspection of my vehicle, the video provided was very informative and I appreciated that he showed everything he mentioned. Both of these employees have a great attitude and were more than happy to help. Honda of North Hollywood just gained a new customer, I will be getting my service done here every time and that is thanks to Samuel for the first impression that he gave me. I also want to add that the service done on my car was done in a fast manner, I've gone to other dealerships and they've taken over two hours for a small oil change and filter change. If you want honesty, respect, and quality service this Honda is the one and Samuel is your guy.

Highly recommended! Good deal, good customer service and everyone here is super nice and helpful!read more

Galpin Volkswagen

4.2

(1.2k reviews)

Julio helped us out big time, went in he had a car waiting for us, got us in and out super fast…read more 100% would recommend not just the business but him as well. And we will definitely be going back to buy our second car soon.

I can't say enough positive things about my experience with Galpin Volkswagen, especially my…read moresalesman Gustavo and Sales Manager Ray. From the very beginning, Gustavo and the entire sales team were fantastic. They did so much of the hard work with me over the phone, got me an absolutely incredible deal on my new car, had it ready and waiting when I arrived, and had about 95% of the paperwork already completed. I was in and out of the dealership at lightning speed! Gustavo made the entire process incredibly easy and enjoyable. It was easily one of the smoothest car-buying experiences I've ever had. But what really earned this five-star review happened a couple of months later. We received an unexpected and confusing bill related to our previous vehicle, and Ray went above and beyond to help us get everything sorted out. He was attentive, communicative, responsive, and genuinely helpful throughout the entire process. He stayed on top of the situation, kept me informed, and in the end, everything worked out. To me, that says even more about a dealership than the initial sale. It's easy to provide great service when someone is buying a car -- it's what happens afterward that really shows you how much a dealership values its customers. I've purchased and leased many cars over the years, and between the incredible deal, how easy Gustavo made the buying process, and the way Ray took care of us months after the sale, this was hands down the most positive car-buying experience I've ever had. A huge thank you to Gustavo, Ray, and the entire Galpin Volkswagen team. You've definitely earned a repeat customer!

Buick GMC Sherman Oaks

3.3

(107 reviews)

The staff here is always friendly, efficient, and does great work. The most recent example was…read moretoday, when I needed a new battery for my key fob. Juan took care of it super quick; I was literally in and out in two minutes! Best dealership in Los Angeles!

Truly so unprofessional. We attempted to look at Yukon and Acadia and their sales person Jorge was…read moreextremely unprofessional and not helpful whatsoever. Any question we would ask, he would reply with a sarcastic remark. He started making comments like "oh go to other dealerships down the street but grab onto your wallet good luck with those guys". Just making unnecessarily unprofessional remarks. When we ask if we can speak to a supervisor so maybe we can get a better deal he laughed and said "you're wasting your time here.. people don't negotiate. They just buy cars from us". This is extremely disappointing, especially coming in being so enthusiastic about possibly getting a new car. They need major important in their customer service over all. Not welcoming what so ever.

Keyes Cars

3.2

(5 reviews)

Excellent experience at Chevrolet Van Nuys thanks to Manuel Cahero! From the moment I walked in,…read moreManuel was professional, honest, and never pushy. He took the time to answer all my questions, explained everything clearly, and made the whole process of buying my 2024 Blazer EV smooth and stress-free. You can tell he really cares about his customers and not just making a sale. If you're looking for a new Chevy, ask for Manuel Cahero -- highly recommend him!

Thank You Ali The ride was rad. Love my new car! It's so much fun. Fernando You Are A Superhero!read more

Acura of Sherman Oaks

3.9

(648 reviews)

Keyes Hyundai

3.2

(1.6k reviews)

John Morovitz great experience! and he was really helpful throughout the whole proces!read more

been carless for 6 months after an accident and finally got my personal injury settlement and could…read moreget a car. found one I was looking for on auto trader at Keyes and John Morovitz reached out to me to schedule the test drive. Pretty smooth and not super annoying car buying process. Both John and Fred (financial) were extremely nice and helpful and were not super pushy about stuff (but this was a used car so less for them to offer) Was only there for a couple hours and left with the car I wanted so that was great. Thanks John and Fred

Rydell Chrysler Dodge Jeep Ram

4.0

(1.1k reviews)

Oscar and the staff at Rydell are awesome!!…read more Best prices and customer service period! Don't waste your time and money with other dealerships.

The sales experience was great. I interacted with two different employees and they were both…read morefantastic and I expected that experience to carry over to the finance portion and it didn't. The finance person I met with (Sergio) was rude and seemed like he had no interest in taking the time to answer the questions I had about my different lease options. At one point he asked..."What are you doing in my office?". So I left. A different finance person called me back the next day and was happy to answer my questions. Ultimately I got the car I wanted with what I thought was a pretty good deal but due to my initial interaction with Sergio I would recommend you try to interact with anyone else other than him.

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374 Honda Van Nuys reviews that are not currently recommended

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374 reviews that are not currently recommended

Honda Van Nuys - car_dealers - Updated August 2026

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People found Honda Van Nuys by searching for…

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Keyes Lexus

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