The service department at Honda Van Nuys is either completely incompetent or deliberately misleading. I brought my vehicle in for a clear mechanical issue that should have been covered under the manufacturer's warranty. Instead of properly diagnosing the problem, they gave me vague, inconsistent information and insisted on charging me a diagnostic fee, despite offering no real understanding of the issue or plan for repair. What made it worse? I took the car to a third-party mechanic afterward, and within an hour, they clearly identified the problem as a known manufacturing defect, something that Honda absolutely covers under warranty. So not only did Honda Van Nuys fail to diagnose it, they tried to charge me for their failure and their solution was for me to pay several hundred dollars to have the issue fixed. This experience felt predatory. It's unacceptable for a certified dealership to be this careless or this deceptive, when it comes to handling warranty work. Either they don't know what they're doing, or they were intentionally trying to avoid honoring the warranty and push unnecessary charges. Save yourself the time, frustration, and money--go somewhere else. Honda Van Nuys is not to be trusted. read more

I haven't been to this dealership since they moved and it is bigger and much more customer friendly place. Taz was an absolute pleasure to deal with, he was very knowledgeable and kind. gave me a great deal on my lease. Robert was very helpful too. keep up the great work. read more

I had an interesting experience at this dealership last week while shopping for a Honda Civic. I arrived with a specific MSRP in mind and asked the salesperson if they were willing to honor it. They agreed and presented a document outlining the MSRP along with tax, license, and registration so I accepted the offer. After my financing was approved, they returned with a revised document. Although the total OTD remained unchanged, the MSRP had increased by approximately $600. This was confusing, as no additional items were added; just the same breakdown of MSRP plus tax, license, and registration. When I checked closely, I realized the initial document had incorrectly calculated the tax. The second document reflected the correct tax rate, but the MSRP had been increased to compensate, keeping OTD price the same. I asked them to correct the discrepancy, assuming it was a simple mistake. However, they refused. After some back and forth, a gentleman named Brian introduced himself as the General Manager. I explained that we had agreed on a specific MSRP and that the error was in their tax calculation. I asked that they fix the mistake and let's get the deal done. Brian declined and, rather abruptly, stated that he would not sell the vehicle to us. As we were leaving, the sales manager approached and offered to split the difference. the overcharge stemmed from an incorrect tax calculation and that money wouldn't have gone to the dealership in any case. Now I'm thinking whether the inflated tax was a deliberate tactic, perhaps intended to go unnoticed since the OTD price remained unchanged. If it was an honest mistake, why not simply correct it? Why adjust the MSRP instead? Ultimately, I chose to visit another dealership, where I purchased the vehicle at the price I had originally intended to pay. read more

Upon writing the first review, I was clearly under the impression that the management team took care of the issues that brought me back due to severe complications my car was having due to the work I had done in June of 2025. After an altercation with the service manager Len Akers. It got verbally abusive. I then immediately apologized. I was told that the issue wasn't the work that was done in June. It was another issue. I was charged for the part. I believed at the time that my car was in good hands. A few days later my engine light was on. Never happened until I had the work done at Honda. I won't be taking my vehicle there again! read more

The lack of communication in this place is ridiculous. Lack of integrity and accountability!!The GM Brian Sobel needs to be fired. There was a miss communication with the manager Jason Jhee agreeing to numbers through text having the messages no one took accountability for their mistake. Instead the GM decided to not take ownership of their mistake but try to fact check us and when proven wrong he got quiet. What's sad is they probably take advantage of the area they are in read more

I cannot say enough good things about my experience at Honda Van Nuys! From the moment I walked in, I was treated with genuine kindness, respect, and top-tier service. A HUGE thank you to Robert and Brian--they were incredibly helpful, patient, and truly went above and beyond to make sure I was taken care of every step of the way. It's rare to find a dealership where you feel like more than just a customer, but Robert and Brian made me feel like family. They answered all my questions, made the process smooth and stress-free, and worked hard to ensure I left happy. Their professionalism and attention to detail were outstanding, and their commitment to great service was clear in everything they did. I'm beyond grateful for the level of care I received, and I can confidently say this was one of the best car-buying experiences I've ever had. I'll be recommending Honda Van Nuys to everyone I know--if you're looking for a place where you'll be truly looked after, this is it! Thank you again, Robert and Brian--you both are the BEST! read more

I came to Honda today looking to test drive a car. Gregg in the sales department helped me. I was truly impressed by his above and beyond customer service. He even allowed me to pick up my mom since we were running late to get her during our test drive! His calm and friendly demeanor made this buying experience comfortable. He also helped me get a deal that I was comfortable with and I left very happy with my purchase ! I would highly recommend anyone interested in buying a Honda to come to this dealer to come see Gregg. Thank you again so much for all your help ! read more

I had a great experience trading in my 2023 Honda Accord for a 2025 model while working with Greg. He made the process smooth, quick and professional. Everything was clearly explained, he took his time, and I felt zero pressure to make any hasty decisions. I ended up with a newer car and a lower payment--can't beat that. Left very happy and highly recommend. read more

I was able to call in, get an appointment, have my car inspected, fixed and picked up in a matter of hours. Huge thanks to my service advisor, Joey Limon, who made the process run so smoothly. I would highly recommend the service team at Honda Van Nuys! read more

Went in to look at options, ulysses was helpful at first, once he learned we weren't planning to buy same day, he got a little cold with us. He then brought over his manager Robert and he was amazing. Definitely made our experience better. He gave us other options at other dealerships that were comparable to the car we were looking at, his honesty made us want to come back read more

I worked with Grig to lease a new car and trade my old car. He treated me with the utmost respect. He was patient, understanding, polite, and not at all aggressive. I will certainly return to work with him in the future and I highly recommend him as the go to sales person at Honda Van Nuys. read more

Attached is picture of my original post which I deleted, I don't know why. But after much thought I think people should know what happened to us. The outcome of this was i retained a lawyer, returned the car, receiving all of my money back plus some. This would NEVER have happened if they were not guilty of selling me a new car with an open safety recall. Of course in their (GM) eyes they did nothing wrong. Bottom line...there are alot of great reviews and I'm happy for them, but BUYER BEWARE! And this goes for all dealerships now as far as I'm concerned, they are known for trying to get away, pull off, whatever word you want to use to make a sale. Don't be intimated by them, take your time, shop around, ask lots of questions...oh yeah and make sure you check to see if there are any open safety recalls!! read more

Honda Van Nuys - My original post that I deleted. - Car Dealers Near Me - Van Nuys, California

WOW! It has been a long time since I have updated my review here. What can I say? Victor Goorjian is a great car salesman. My wife, daughters, daughter's boyfriend, and I have bought 6 vehicles and leased 1 vehicle in total from him since 2018. Victor has consistently listened to what we wanted, shown us what we wanted, and made the deals happen every time. I am very grateful that he has been fair with our trade-ins and been fair with financing and price of the vehicle. I have never felt pressured to buy nor felt that he was being dishonest. I highly recommend this dealership for buying a car. Also, I highly recommend Victor as he is never too busy to help you. There are times I have come in unannounced and said hi to Victor while he is finishing up with someone else and then he has been able to help me. I appreciate him. As far as service, Miguel Cuenca is the best service writer there! My wife was going to Miguel long before I met her. After I met my wife and we bought my Honda Pilot from what was Miller Honda at the time, I started going to Miguel. My wife has probably gone to him for about 20 years and I have been going for 13 years. My daughters take their cars to him too. He has never once tried to push for an upsell. He has Tom or another one of their top notch mechanics take care of our servicing on our current 3 Honda CRVs and 2 Honda Civics. And before those is was another 2 Civics and a Honda Pilot. Miguel is always willing to get us in when at anytime that is convenient for us, he checks for recalls, and always checks to see if we have a warranty that might cover repairs. Miguel is also looking to see if there are coupons that we might be able to apply to repairs that are needed. Simply put, Miguel is the bes, most honest, and most helpful service writer I have ever met. read more

I came to this Honda because they sent me a coupon for an oil change. I WILL NEVER EVER COMEBACK! The next day, my car would not exceed 60mph after my oil change. I called to inform the associate helping me, and he said I needed to make an appointment to come in. Now they have told me at my appointment that I have to pay $ 230 to fix it. I went with a coupon and got my car messed up!!! I have owned three Hondas. I have gone to Honda Hammer in Reseda and Honda in Woodland Hills, and nothing has ever happened; they always offer to purchase my vehicle. I WILL NEVER EVER RECOMMEND THIS HONDA. I will always inform my friends who are Honda owners not to come to this Honda. read more

Honda of Van Nuys has always taken great care of my family and our cars. I honestly can't count how many vehicles I've purchased from this dealership over the years. The customer service has consistently been amazing. Victor always goes above and beyond--he checks in to see how my car is doing. If you're looking for great attention, excellent service, and a humble, welcoming atmosphere, I highly recommend buying your car at Honda of Van Nuys! read more

Vic was vey professional and helpful. He was friendly and responsive to our requests.

We went in to shop around and were super happy that we got to take our time looking around before settling in for a car. Ron was super nice and understanding about what we needed when we got down to business. Thank you Ron for being amazing read more

Honda Van Nuys - Thank you Ron!! - Car Dealers Near Me - Van Nuys, California

Victor helped me with my Wife's new CRV lease. The process was quick and easy. If you are in the market for a new Honda, go to Honda Van Nuys and ask for Victor. read more

I went in thinking I was going to get denied and sure enough Victor made it happen for me. I drove away in brand new Honda Accord. Victor continues to check in and helped me set up my account online. Honestly Victor has even continued to check regularly it's 90 days since I got my car and Vick has even let me know that I can get free oil change. Ask for for Victor he was so sweet to my baby he gave her cookies and snacks while we waited for the paperwork. read more

I bought my first new car from Victor back in 2014 out of recommendation from my then girlfriend. She highly recommended this dealership and to talk to Victor, who always went above and beyond for her and her friends. Through the years, we have leased out new vehicles from Victor and recommended family and friends to him because he treats us like family. He makes us feel comfortable and takes his time in making sure we are happy with our purchase. He is the best salesman and one I will always recommend. My family and I are loyal to this dealership because of him. Can't thank him enough for all his help and dedication! We love taking our business to Honda of Van Nuys! read more

I highly recommend ROBERT MAI, In all my car purchases I've always worked with Robert. My whole family and now my partner just got a car from him. In fact as we finished signing paperwork, we ran into a dear old friend with his wife looking to purchase with Robert. Validation that everyone I know, trust him. Car shopping can be a lot, but working with the right person makes it easy. Thank you Robert! Happy shopping read more

Victor has always been consistent with his awesome work! I have bought 2 Honda's from him and cannot think of going anywhere else to buy a car! Keep up the great job Victor! read more

Just don't come here to buy a car period. Cars listed aren't ready (bait and switch) and then they will lie about the interest rates and your credit score/approval, even when you show them your experian credit report to their face. The salesman Carlo tried to get me to hand over my debit card to "hold" (for what?) when I clearly wasn't satisfied with the quotes I was receiving. I was patient and adamant about what I could afford and they still tried to shark me. Wasted a few hours going there. Eventually, I went outside to make calls and found multiple better deals at other dealerships. Avoid at all costs. Edit: I wasn't offered 9%. Even though I explicitly asked for it. At first you wouldn't even clarify what the APR was, you tried to get me to do $500+ a month for 75 months which is laughable. Once I asked more questions, THEN I was told 9.99% and then 9.5% was the best you could do. Wonder why it kept dropping. I was also told my credit score was 20 points lower than it really was to pressure me to buy. You only offered the binder insurance for free after I refused because I was told by Carlo it would add $5 a month to my payment for the entire duration. Why would I pay $72 for multiple years for one month of insurance? There were shady tactics all around. Please admit your fault and don't try to double down on irrelevant factors. It wasn't even close to a good experience. read more

I leased a car back in 2018 from Keyes Honda. My experience with the salesman, Victor, was amazing and very reasonable. My friend was looking for a good deal for leasing, so I recommended him to see Victor. Victor gave my friend the best price in the town!! My friend went to about 30 places, including Toyota, Mazda, Subaru, and other Honda dealers in LA, but he never got the best offer as Victor gave. My friend decided to lease from Honda Keyes immediately. I highly recommend seeing Victor to compare deals before you buy or lease from anywhere else!! read more

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I met RON KHAYAT in November when I initially began thinking of leasing a Honda CRV Hybrid. After meeting Ron, I never went to any other dealership and never looked for another car. Ron is responsive, professional, efficient, and fair. He is warm and welcoming and I never felt like I was being pushed into leasing the car. He explained the car to me in detail but so that I could understand the important features. I can not recommend Ron enough, getting a car is typically a stressful and drawn out experience. With Ron I felt at ease and taken care of. Thank you so much Ron! read more

Do not go to this dealership they are dishonest . On the vehicle we were looking at car fax showed 11/27/24 68k miles the mileage on actual car showed 64k . Salesperson was a nice and friendly guy , but finance guy rude and childish at the very end . In the end nice is not enough but honesty and friendliness matters a lot . read more

Staff members were super helpful and kind great people and fast service! i highly recommend

Amazing experience! Your team is so professional and friendly. I'll definitely be back My service advisor, Tony Castro, was professional, honest, and genuinely caring, making the whole stressful process smooth and stress-free. read more

I can't say enough words about everyone one of our experiences at Honda of Van Nuys. Every single time Victor Goordjian has been phenomenal and beyond patient. He and his entire team make you feel seen and welcome. When compared to other dealers especially the Glendale one, they stand out and shine. I was able to trade in my civic and Victor helped us patiently find the perfect car for our now family of 3, a HRV. read more

Wow, an amazing experience I had this past weekend at Honda Van Nuys!!! I'm a young owner of a 2025 Honda HRV & let me tell you I couldn't be happier. I went into this whole experience thinking I was just there to look at cars but when I tell you I met my sales person Robert Mai & he truly out did himself. He was able to help me get through this whole process with my parents and I. I have been wanting to look at purchasing/leasing a new car for the past couple of months but didn't think it would work out until I was at Honda Van Nuys. Robert helped me look at different options of cars, but I knew I wanted somewhat of a mini suv and that's when we started to really look. I found myself so happy and excited about the 2025 Honda HRV, and I was even able to test drive it which was so awesome and definitely helped my experience. Once I test drove it, I was in love but it ultimately came down to the monthly payments, car insurance, etc.! I was worried, i'm only 24 years old and building my credit and trying to manage my money as best as possible so I knew the number part/payments were going to be super hard for me. When I tell you that Robert helped me in ways I can't even express! I told him my budget, and he helped work with it so that he was able to get my monthly payments to exactly what I can afford. We went back and forth for at least 3-4 hours trying to find car insurance, to even seeing my trade in value for my car I was going to give to them as my down payment. Finally, it was done, Robert had helped us with my monthly payments, even helped me have Honda car insurance for the first month so that I could shop around to find a good cheaper car insurance option. When I tell you he told me it was all set and we were finalizing it, I CRIED!!! BAWLED!!! CRIED!!! and so did my mom! It was my first big girl purchase and it was the best feeling ever! I will forever be grateful for Robert Mai & the Honda Van Nuys for helping me with my first big girl purchase and helping me become so proud of myself. I would recommend this dealership to everyone who is looking into getting a car & ask for Robert Mai!! Thanks again Honda Van Nuys! read more

Miguel is a fantastic service advisor. The lobby area is clean, comfortable, and they had good coffee!

Victor provided exceptional service when helping us purchase our second car from Van Nuys Honda. He took the time to understand what we were looking for and made thoughtful recommendations. Victor + team made the car buying process stress-free through his product knowledge and attentiveness. The facility is brand new and amazing. We wouldn't hesitate to recommend Victor for his outstanding customer care. Thank you, Victor! read more

I went to a few different Honda dealerships in the LA area and what I appreciated most about Van Nuys is that I didn't feel like "prey" at any point during my car shopping process. I was met with ease, knowledge about the cars I wanted detailed information on, sales pitch of course--but without the pressure, friendly banter and customer service, and overall a pleasant experience from beginning to end. A special shout out to RON KHAYAT!!! He helped me not only get what I wanted, but made sure it was also what I needed AND helped me stay in my budget. I appreciate that he wasn't helping from a place of just making a sale and meeting his quota, but from a sincere place of making sure I left satisfied in all areas. I would absolutely unequivocally come back to Honda Van Buys to get a car!!! read more

Honda Van Nuys - Honda CRV (hybrid) - Car Dealers Near Me - Van Nuys, California

I had an appointment for a recall at 9:30 but got there earlier "before 9am" My Service Advisor was Jeremia From 9:30 am to 12 Pm NOBODY gave me an update on my car, I guess he went for lunch. when he come back from lunch I asked about my car and he said, is ready, they gonna bring it at front and he gave me the paperwork. So im there looking for my car "at front" waiting for somebody to bring the car, so I was walking around when I saw my car parked by de side. I have no idea when they finished the work on my car, maybe the car was there since 11am but the guy was on his lunch, I totally understand that they need their lunch but at least COMMUNICATE with the customer. read more

Victor G is the best. Super polite. Didn't swindle me. Fair. Worked with me to get to a price that was in the middle of what we both wanted. The manager, a Navy Vet, was kind. Ross also had great conversation and he made me feel welcomed. Lastly, the financier actually looked at multiple financing options to get me the best rate. I'm loyal. I'm only going to Keyes dealers. read more

Working with Miguel in the service dept is always wonderful. I keep coming back to this dealer for service because of Miguel. He has taken such good care of us. We bought our new Pilot 15 years ago. We always receive excellent customer service from Miguel. I love my Pilot and I hope to buy another new pilot in the near future from this dealership. Thank you read more

The service agent was welcoming and professional she was key to my experience And I will come back because of her. read more

I'm beyond disappointed with Van Nuys Honda. I submitted an inquiry through their website about a 2026 HR-V EX-L in white pearl with gray leather interior. This morning, a woman named Brittney called me and clearly confirmed that they had that exact car on the lot, ready to test drive. So my dad drove 1.5 hours from Rialto to Torrance to pick me up, and we drove another hour to Van Nuys -- only to be shown a completely different car with black interior. The white-on-gray car I asked about never existed. We were flat-out lied to. This wasn't just a mistake -- it was a bait-and-switch that cost us nearly 5 hours of driving, gas, and our time. I cannot express how frustrating, exhausting, and disrespectful this experience was. There was no apology, no accountability -- just a dismissive attitude like our time didn't matter. Do better. Don't lie to people just to get them through the door. read more

Victor Goorjian is the BEST!!!! My husband and I have leased several Honda cars directly from him. Each time Victor was courteous and gave us the most AMAZING DEALS! Please run to Honda in Van Nuys if you need a new car! I promise, it will be the best experience! Thank you, Victor!!!!!! read more

Honda Van Nuys - Victor Goorjian is the BEST! - Car Dealers Near Me - Van Nuys, California

I had a great experience at Honda Van Nuys. Robert in sales was the MAN. I initially called in to inquire about a lease special. After a few conversations with Robert I was ready to come into the dealership. The location was nice and felt new and Robert made it extremely easy to come in, test drive and negotiate a fair price. Appreciate all the help with my new lease Robert. And all of the follow up conversations to ensure everything was good with new car. Go see the folks at Honda Van Nuys. I highly recommend them if you're in the market for a new car. read more