Mr. Moe was very helpful to find the best car for my father in law. He helped us to get good deal on the car. He made everything clear before finalizing the purchase. If you go there don't forget to get help from this wonderful man. read more

Wow. I had such a great experience buying a new Honda. I got a new 2018 Honda Civic EX Shawn is the most welcoming helpful guy in this office. Everyone else was welcoming. I'm happy I chose this location. I was here for about 6 hours although it was timely I very much appreciate everything everyone did. They provide food and drinks and it's very clean. I'm looking forward to going back. I'm staying with Honda forever! Thank you! UPDATE: i just want to start off and say I still love Honda. I just had a really bad experience paying my Honda lease, i was told it would be okay to pay at the Honda center. Only to get told my Honda finicial that they never received payment and that I was late.... ishel never sent my payment and it took about a month going back and forth. I payed she never sent it, I doubled payed Honda and Honda financial. It was a headache that I could of avoided it was unorganized unnecessary. Don't pay at the Honda center ONLY HONDA FINANCIAL OVER THE PHONE. read more

Ripped off. Dishonest. $800 window repair (done w/out my permission), still doesn't work. Alignment off. AC not working. I'm thinking they didn't do repairs. Was told they have courtesy cars. Well, they don't. Spent $40 on Uber. Car not driving as a $1,400 bill would imply. Oh! And I was told I need $8,000 major repairs. Is this price gouging due to Covid? Will NOT return. May take them to court. Trying to contact manager. read more

This plce is Awesome! The sales team Osmar T, Victor V was great to work with. No need to drive around. Keyes team plce to go. Even the sales manager John Tyler will help you through difficult task of deciding. Love the fact they aren't pushy.....if you re looking for a car....this is the place to go. read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

I had a wonderful experience purchasing a car for my dad. Steve is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. The process was stress-free and pleasant with Steve. GREAT SERVICE read more

We bought a CRV today Keys Honda and I have to say I was really impressed. Our sales associate Marco had impeccable customer service. We felt zero pressure, he actually made the experience pleasurable, going out of his way to help us get rid of our new purchase anxiety. We brought up Yelp just because I wanted others to know if you're in the market for a new Honda go see Marco. I promise you will not regret it. read more

I had the greatest experience in getting a car from this dealership. Bill Batch, Taz Hossain and Ross Malinger were the most kindest, helpful and supportive individuals when going through the process of getting a new car. I've been to other dealerships where the staff members were very rude, but I can only preach the opposite for this dealership. I'd 110% recommend this dealership to anyone looking for a Honda or any other vehicles they provide on site! To the staff who reads this, thank you so much for everything! I appreciate the help and amazing customer service you showed and provided for me yesterday! I'm enjoying this 2021 Honda Civic Hatchback so much! :) read more

I came in to trade in my current Honda Civic for a newer ride and Victor was super helpful. We were safely able to check out the car I was interested in and take it for a test drive right away. He worked with me on budgeting and getting a lower monthly rate that I felt comfortable paying. Then Greg was able to help me in financing to protect my car for a very affordable price added monthly to my car payment. Easy peasy, super helpful and would recommend working with them in the future.I love my new crossover and am hoping for sunnier days soon to take it for a beautiful ride up the coast since I have more space in the back for road trips :) read more

I like the staff. They were really professional and gave me discounts. Mike M. Was amazing and helped me get my dream car. Thanks to Keyes Honda. read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

Zero stars if I could. I left this place in tears tonight. I called in January to obtain loan options on a lease buyout. Never stepped foot in the door. I ended up extending my lease through HFS because why not? Tonight I went to revisit the conversation and the initial guy I worked with Luis, was great. I had a lot of questions because the numbers were weren't making sense, so he passed me along to his manager. The manager stormed to my seat, did not introduce himself, and said "so what are you trying to accomplish here". I have an excellent credit score & so of course I'm trying to get the best rate, let alone understand the MATH behind the inconsistent numbers. The extended warranty fee flucated from $3k to $ 1k to $1k + $2,500? This guy straight up tells me, if I don't want the $2,500.00 warranty then BEST GO somewhere else because Keyes takes buyouts loans as a "courtesy". I then asked, why did you give me a quote without the warranty, but with a $1k purchase fee? He shunned me off so rudely. I asked if I could take the paper in his hands and he said NO and snapped it away from me! I wasn't even in there for more than 25 mins at this point. Im not allowed to ask questions when making a $12k purchase (that was turning out to be $17k)???I get that it was the end of the night, but holy cow what a joke! Sorry your commission is hurting buddy, you should probably try another field because kindness is KING in a commission based job. Almost happy that he was a jerk because I'd never give my business to this place. I filed a complaint with Honda Financial Services and will see this one through. Can't wait to go to Ocean Honda in the morning where I know I'll be treated with kindness. I'm actually terrified that this company has my personal information, this type of asshole will rob your house. read more

Went in to purchase my Civic type R and had the single best car buying experience of all time. 0 stress and left with a better deal than I could've even imagined. Everyone was amazing and so helpful I never had a question unanswered. If I could give 10 stars I would. With so many dealers just out to try to score extra cash off their buyers it's nice to know Keyes Honda is a place I can go to be treated like family. Thanks again! read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

I have known Victor for almost 20 years. He sold me three cars and was absolutely fabulous. What put him over the top was how he helped my daughter. She was visiting L.A. and her car broke down. She decided to buy a car and I immediately put her in touch with Victor. He worked his magic and she is now a proud owner of a Honda Civic. I knew she would be in good hands, and Victor was nothing short of amazing! read more

I was very disappointed with the service at Honda Van Nuys. I made an appointment a couple weeks ago to have roof racks installed on my car. When making the appointment, I was told to make an early appointment and my car would be serviced right away, besides, all they are doing is installing a roof rack. Once I got checked in for my 8:30am appointment, I was told that they would need my car for at least half the day. I was told by the service advisor that this was the problem with having service done on a Saturday. I'd like to know the point of making an appointment. I was told that my car would sit around and they would get to it whenever they got to it. Not very helpful from the Honda people. I've decided I don't want the racks anymore and I'm going to ask for a refund, as I don't have a day to give up so they can be installed. I bet they won't give me a refund. Stay tuned. read more

I came here on Sunday to "look" at a used 2018 Honda Fit, and I was very surprised with how courteous the employees were. Even Brenda, who I talked over the phone with to set my appointment was very sweet and that really made me happy! We were greeted by Victor and when we told him what car we were coming to see, we all noticed that the car was already getting ready for someone else to take it for a spin, while we were waiting Victor showed us some other Fits that they had and then allowed us to sit down and brought out some waters. I had come with a full squad (my brother, his friend, and my boyfriend) and Victor ended up bonding with us over sushi and BMWs. He was very kind and sweet the whole time and I really appreciated his service. Later, he introduced us to Hakop (I'm sorry if I spelled your name wrong!!) and he was also very helpful and when we were all talking it just felt like a nice conversation. We chit chatted about Covid, and how it's put a toll on all of us. They gave us a great deal for the car and while my boyfriend and I were getting set and signing off papers, Victor, my brother and his friend went to go look at our friend's BMW, so I really appreciated Victor for 1)wanting to look at the car and 2) keeping them busy while we signed away. Ross, the finance manager was extremely nice as well! The whole 4 hour process from start to finish was really wonderful and I didn't even realize that it had been that long already because we were constantly laughing and joking the entire time with them. I had been driving a 1999 Toyota Camry (basically until I couldn't drive it anymore) I had gone to about 3 dealers (KIA of Glendale, Goudy Honda, and Honda of Pasadena) during a 2 year period trying to find the best car for me and I had the WORST experience at KIA of Glendale and "just okay" service from the other two. Victor really made my day and he even came to visit me to at the sushi restaurant that I work at in the same week!!!!! I was so honestly, OVERWHELMED with joy LOL.. like, I have never been so happy to see someone at work HAHA, but I seriously appreciate that level of service and thoughtfulness that he has!!!! Please, remember that the employees are also trying to make a living, please treat them with respect and kindness, and they will also do the same for you. But also, do your research on the car you're planning on getting so you can be one step ahead of the game! Thank you again to everyone at Keyes Honda, but especially Victor who I now love and hope to see again! read more

I purchased my 2023 HR V EXL on Saturday. This was a painless experience. Greg was incredibly helpful and the entire team (including William and Ross) were equally great. I love the new car and didn't mind the 'process' I knew what to expect. I had returned Sunday with a question and Greg happily assisted. The security system was installed on the following Monday (yesterday) - all a great experience. I recommend these guys highly - can't wait to see their new location down the street! read more

Poor experience. Salesman, Hilary did his job. His manager, John (I think was his name, it should be jack), came out and told me the deal I was looking for was a 6 grand loser and no one would do it (keep telling yourself that buddy). Did not want to work with me at all, nor did he show me a real layout. Guess what? I got the car I wanted over at Hamer with the exact numbers I said. read more

After receiving a letter that gave me the opportunity to trade my 2016 Honda Civic with a new Honda, i decided to pay Keyes Honda in Van Nuys a visit. I just wanted to see what was the offer about. I was greeted by Elmira right away with a great welcome. After explaining what the offer was about, she showed me a couple of cars and we decided to give the 2020 Honda Accord a try. From the get go Elmira was wonderful. Amazing customer service and attitude. Explaining everything patiently and trying to find the best deal. She was very friendly and it was obvious that she knew exactly what she was doing. She even took the time to introduce us to the sales manager ( Sia ) and they both tried their best to not disappoint us and they didn't. With the help and knowledge of Elmira i was able to trade my 2016 Honda (purchased) with a brand new Honda Accord. I am extremely happy with my experience and would 100% recommend the keyes in van Nuys. Don't forget to look for Elmira! Thank you so much Elmira! Appreciate all your help! read more

Honda Van Nuys - Thi is the car i wanted and I got it thanks to Elmira from keys Honda Van Nays - Car Dealers Near Me - Van Nuys, California

My husband purchased a 2021 Honda Accord through Keyes Honda Van Nuys and Taz was nothing short of exceptional. Along with making us feel welcomed, he went above and beyond and provided excellent customer service, showed patience, and stuck with us through the whole process getting us into the exact vehicle we wanted. If you are looking to purchase a vehicle through these tough times, I would recommend Keyes Honda of Van Nuys to anyone, as they will definitely take care of you! read more

Such a wonderful experience working with Victor and Rob. They got me an INCREDIBLE deal on my 2021 Honda Pilot, and went as far as calling their insurance go to and got me a great deal with State Farm!! Couldn't be happier- buying a car is not usually a fun experience, but Victor and Rob made it straight forward and super easy. Thank you thank you read more

First off Doug, Hagop, William, Louis Best team in the business Quick Professional Know to bring the right car for the right price! Sales manager Doug was outstanding! Highly recommended! read more

Had an excellent experience at Keyes Honda. Dean and Julio took care of us. They were able to get me the deal I wanted at the monthly rate that worked best for me. They made sure that I was taken care of and that I was happy with my purchase. Our family has been coming to Dean for years for all of our vehicle purchases.And we will continue to do so because of the service that he provided us. read more

My Keyes Honda experience was great ! Victor helped get me into a brand new 2018 Honda Civic Coupe EX-T and I couldn't be happier. He made sure my experience was quick and easy. You can tell he really cares about the customer and their experience. He has even checked in with me since getting the car . I am so happy with new Civic, and I can't thank Keyes Honda enough for their time and for making this such an enjoyable experience! :) read more

Keyes Honda sales people are dishonest - DO NOT waste your time with them. I was looking to purchase a new CRV and called a few local dealers to see if we can agree on the price. The discount that I was looking for was substantial but I knew that it was doable. Keyes Honda agreed on the price and we scheduled an appointment for a weekend. When I arrived we test drove the vehicle and continued to start the paperwork. This is where their scam starts: they inform me that every car they have on the lot (they have over 40 CRVs) has dealer addons that they cannot remove. According to them, the car had an alarm, paint protection, etc... and each of those items costs $1,000 on top of the MSRP. This is a total BS - the cars did not have those items installed and this is their way to make $$ of you. For example, if you are buying a car with $30,000 MSPR and agree on $3,000 off MSRP, when you arrive at dishonest Keyes - they tell you that now your $30K MSPR car has $2,000 in dealer addons. They still give you a $3K discount but from a price of $32,000. The truth is that these dealer addons cost dealer a couple hundred $$, but they charge you thousands. When I told them I'm walking, suddenly those "unremovable" items could be all removed, except for 1. I left and bought a car at a different dealer, who game the price we agreed on the phone with no games. P.S. Keyes Honda also rips you off on your "Dealer fees", which is hidden in the their numbers during the purchase. They wanted to charge almost $500 and when I brought up to their attention - they swore that not a penny goes to them. LIARS! The other dealership that I bought my car charged me $80 in dealer fees (which is reasonable). Don't waste your time. Horrible experience. read more

Just got a new lease, William & Julio were super helpful from beginning to end. Great customer service, William greeted us with beverages and snacks and showed us car options, he was also very patient with us since we're kind of picky lol. Julio made the paperwork part of it so easy and fast. Honestly great customer service over all. These guys seriously deserve raises! read more

Honda Van Nuys - Inside of dealership - Car Dealers Near Me - Van Nuys, California

UPDATE: I just want to say THANK YOU SO MUCH to Greg Dashnakyan- Business Manager and Hagop Tutunjian- Floor Manager for rectifying the situation. Soon after leaving the dealership, Greg contacted me and apologized for the absolute atrocious experience I had just had. He was empathic, apologetic, and did not make excuses for his staff. He problem solved with me and thanks to him I trusted that I could go back in to purchase my vehicle. Upon arrival, he was ready to draft the contract, did not waste my time, and completed the sale. He then linked me up with Hagop, who took his time to show me exactly the different features of the vehicle that I needed to be aware of and he also paired up my phone to my new vehicle. This was the experience I was hoping to have from the start. And while it was a rocky road getting there, I feel like Keyes Honda was able to make it right. Original at a 1 Star Review: What a horrible experience. I had Victor Goorjian as the salesperson, who not only gaslit me when I was trying to buy my car, but then continued to harass me via text messages for the next 11 days trying to get me to come back in to purchase the vehicle. Then he texts me today saying that they were going to sale me the car at the agreed upon price so I go in. And instead of having the contract drafted and ready to go for me to sign upon my arrival, he wastes my time for 30 mins and then tells me there was someone else that had come in right before me and now they were dealing with two competing offers. In that moment I chose to leave because they don't honor offers already negotiated. Ultimately, I'm livid at the amount of harassment I experienced by Victor Goorjian the Sales Consultant, Steve Askari the General Sales Manager, this dealership, and the amount of time wasted. read more

It's been a crazy year for everyone. I was in a really tough situation with my Toyota lease. I heard alot of good things about Keyes Honda in Van Nuys. Went in and explain to them my honest situation. Victor V. Goorjian has been so helpful with my family and I. Just be honest with him, he will be honest with you back. His word is gold, not to many people are like that now and days. read more

SIA the Floor Manager is SUPER - FAST - EFFECTIVE made my transaction so smooth and delivered the car to my door when im stuck at work. In 30' I got my dream Car with an amazing deal on the table he sealed it. 100% sending all people i Know to him you go there he wont mess with you i promise Thanks again for your help HONDA KEYES read more

I recently visited Keyes Honda in hopes to find the right car for my Daughter for Christmas. A friend of mine highly recommended we speak with Victor, as her and her family have purchased cars from him over the years. Best decision I ever made. He listened to what I was looking for, gave me several options and was extremely patient in helping find the right car for my daughter. Victor made the negotiation portion of the deal seamless.. needless to say after a few hours I walked out of there with a great car! I cannot wait until Christmas morning to see the look on my teenagers face. Thank you Victor and Keyes Honda. I look forward to being a forever customer. Merry Christmas! read more

Taz was the best! Got us the car we wanted at the price we wanted and even delivered it to us! Would definitely come back to him for our next car. read more

My experience was back in November. Not going to make this super long, but here is the gist. I tried out the Costco Auto program to see what the price would be through this dealer. I went in and saw the price and was not really impressed what Costco got me so I showed what truecar had listed for their dealer and others in the area. They ended up matching the truecar price. Basically the way they explained it I thought I was getting the car for X amount when it was really Y amount. It was thousands of dollars. On top of this process taking forever when I got in financing the amount for the car was way higher because I thought I was getting it for X amount when I saw the Y amount. Communication was poor on their end leading to this expectation I had in my head of what price I thought I was getting. First off they added additional warranty without ever asking me so I demanded that be taken off. The bad vibes were starting.... The dealer add-ons were complete crap as well and things I didn't need. It was like a seat cleaning service for 3 years, car security system that they claim had to be on the car, etc. (I would later find out it was complete crap) The guy working finance was cool, he ripped the sales people a new one. Partly probably to make me feel better so I would buy. Anyway I walked out I didn't feel good, I wanted to throw up. I took a picture of the contract and went to Noho Ocean Honda. They got me a better price, better add ons with the car and I didn't want to throw up. My sales guy actually used to work at Keyes and moved over to Ocean so it seems to be better for the employees and the customers. read more

Purchased a used car for my daughter and Doug was more than helpful with the whole process. He understood the stress of buying a car for a teen and was patient and helpful the whole way through. Thanks Doug! read more

Honda Van Nuys - Car Dealers Near Me - Van Nuys, California

We've visited this dealership twice in the past 3 years, both times to try a car to lease, and each experience has been surreal and so weird. Today we met with Dawn/Donna, she greeted us on the lot as we parked. I thought we were being greeted by a fellow customer because her outfit was 'off' - not wearing the same blue Honda shirt everyone else had, but a really tight black dress that emphasized her 'assets', she was carrying a pink wallet, her phone and wearing super high heeled boots. It just felt inappropriate and unprofessional. Walking was obviously difficult for her, driving us off the lot didn't seem like a good idea. Needless to say she had my husband drive us off and back into the lot with super tiny spots and it was really hard getting the car back into its spot. Made us pretty uncomfortable. That aside, she was pleasant and nice. During our test drive she didn't tell us where to drive, didn't tell us anything about the car, had 'i don't know' answers to things and was obviously texting with her friends during our drive. It was like an episode of the Twilight Zone, she was so disconnected and not trying to sell us a vehicle and when we got out was telling me she liked Mazda cars because they're cute and that she could see me in the bright yellow Honda Fit. For reference we were trying the highest end Accord and CRV. Mom cars. It was bizarre. I didn't get a chance to sit up front with my husband when he drove, so needless to say we will be trying the car again tomorrow at another dealership. Keyes management - this salesperson would be better suited as a hostess. read more

Taz was great! He's very knowledgeable. After speaking to several dealers I told him what I wanted and he made it happen. Will go back if I need a new car again read more

After someone backed into my car (paid off, great shape) and totaled it-- I was in need of a new car on a budget. Victor worked hard to help me with financing options that fit in with my budget and preferences. I work a lot of hours and he was able to help me out and was flexible with my schedule. Thank you Victor! read more

Probably the worst experience I've ever had at a car dealership. My boyfriend and I went in to look at some new Honda accords as his lease is almost up and he needs another car. We were greeted by Lenny, who basically seemed confused the entire time. He sat us down and started filling out some questionnaire and wanted a copy of my bf's drivers license. We had explained to him that we had already test drove the car we were interested in at another dealer and just wanted to know what sort of deals they had going on. He literally took 30 mins to understand what we were asking and instead of helping us, he was running around the entire office and repeatedly saying "I'll be with you in a moment." If you don't want to help us, don't help us. That was only the beginning. After discussing some numbers, he convinced us to take a look at a Honda Civic. Not so much what we were interested in, but we decided to try it out. Anyways, after we test drove the car, we came back in the office and explained to him that we are interested in the car we originally came in to see. He left us for another 30 mins only to bring out Hilary, another car salesman. Not too sure why Lenny brought him out, but he was an even bigger jerk than Lenny. He started talking about these RIDICULOUS car payment amounts. Who in their right mind would pay $700 for a Honda Accord? Please tell me and I'll show you how much you're being ripped off. We told him what our offer was and he basically made a joke out of us and told us to go to look at Toyota's. Really? If our business is that worthless to you, maybe I will. I don't need to be treated like someone who has no idea what they are talking about. This location needs to hire more respectable employees because obviously they don't understand how to do business. read more

They have the best service! They listen to me and was able to perform! I got the car, options, color and payment I wanted! Taz Hossain you're the man! I love the deal you got me brother! Camille his supervisor is the sweetest and helped with process and put me at ease the whole time. 5 out of 5 the best place to get a New Honda!!! Woooooooooo! I got a new car!!!!!! read more

Honda Van Nuys - My new Honda!! - Car Dealers Near Me - Van Nuys, California

This has to be the best car purchase experience I have ever had. Go see Taz (Internet Sales Manager) if you are interested in purchasing/leasing. He got me my 2021 Accord and got me the best deal in the city. He made sure all my questions were answered and never pushed me to buy like other places do. Hands down the best place! read more

The lease for my Honda Clarity was almost up, and I got a call from Honda asking if I would like to turn it in early. I had been thinking I wanted a new car, so I thought I would see what kind of deal I could get. I went to two different Honda dealers, and ended up at Keyes Honda. The service manager was very helpful and quickly made a deal for my car. They paid off my lease, and sent me a check in the mail for the difference. I was very pleased with how quick and easy it was, and now I love my nee car!!! read more

I thank Ed Davoudian, for helping me when I returned the leased car. He is very helpful and very nice to the customer, willing to help in processing the lease car return.. I love the Keyes Honda in Vanuys, you dont need appointment. As Easy to talk to..very helpful even you are not buying or lease again another car, they are still polite in talking on the phone or evenrience face to face...i have a good experience with Keyes Honda in Vanuys..Thank you! Keep it up! read more

Saw a car I wanted to check out and buy Called the Dealership..got Camile on line told her I wanted to check to see if the car I saw on Autotrader was still available before I drove 60 miles she asked for the "Stock # ...it was 00420344... we verified that we were talking about the same car (2015 Blk Prius w Sun roof) I told her I needed for her to check the car doesn't smell of cigarette smoke "cause if it does I'm not gonna waste anyones time" She said she would check and call me back asap... she called back and said" it is good ..not a smoker " I told her I'd leave ASAP... She said that she would text me I was sent a text telling me they will give me "first class service" and to ask for Farid/ Camile... True to MY word I started driving...Once I got to the dealership after 1.5+hours and spending around $60 gas in my SUV I meet Farid at the door.. He asks "if I'm here for the Prius" he gets the key and walks me over to the White Prius w no sunroof... "I ask him what is this???" I tell him " the car is supposed to be black and it listed a sunroof " he fumbles around for a while then says" let me speak to my Mgr" We walk in and comes back saying " this is the car" Is this a Bait and Switch?... you can decide I just drove all the way to make a purchase expecting what was advertised and what was " verified " and this is the " first class service" I was provided Not speaking to mid management I'll be talking and writing to ownership I would post the screenshots of the Autotrader ad and the Keyes Honda website info on "this car" to show the info however I can't add attachments for some reason? I also checked the VIN and pulled the CARFAX on it before talking to Camile read more