We have used Horizon Services many times in the past and have been very satisfied. However when we needed service for a drain clog recently, we were less than pleased. It was during the week between Christmas & New Years and when we called we were told that a service person would be available the next day. When the service person arrived and examined our issue, we were told that he did not have the necessary equipment and another service person was scheduled to arrive late the same day. Not too happy with that. When the second service person arrived and looked at the issue we were told that he scheduled a third person to rout out the drain. That would be the next morning. The third service person did arrive early and fixed the clog. The equipment needed was heavy drain router that had to be brought down our basement steps. Why didn't the second service person do the job while he was at our house? Too lazy to lug the machine out of his vehicle and into the house? We believe this issue took way too long to fix. Three service people and 2 days. read more

This company has no idea what customers service is. Have had issues with their services and have tried to contact supervisor to try to get it resolved. It is impossible the only phone number available is their service number you call it and all they will do to get issue resolved is email the supervisor for them to call you, it has been a week and still no reply. Would not recommend this company at all, will never again get a service contract for HVAC it is nothing but a ripoff it buys you nothing but headaches. read more

Called for the service on my heater, since it wasn't working. And was told that my heat exchanger was cracked and replacement would cost $2,500 to $2,700! But because my heater was too old I would likely need a new unit, which would cost $6,000 - $8,000 (for a townhouse with 1,200 sq.ft)!!! Called another company few days later and they fixed it by replacing a wire in a thermocouple for $100!!! Not even a mention of a crack or anything of that sort! Do they really think people are complete idiots and won't even try to get a second opinion before throwing $8,000 out of the window??? Just told the story to my coworker and the same thing happened to him as well!!! WTH??? read more

My coworker recommend a annual tune up for my AC. Horizon has a special promotion buy one get one for 89.95$ on the service. and it stated a 21 point tune up. I was expecting some sort tune up. after service, i regretted to do tune up with Horizon. The technician ran a couple test on the unit. Find two problems. That is it. It seemed to me. it is not a tune up. it is like check on your unit and hopefully find some problem and ask you to fix the problem. There is no refringent refill no change filter. Totally did not worth 89.95 from my point of view. I will not recommend Horizon Service. My another co worker had horizon service as well. end up. The technician somehow smoke compressor's wire. Will not repair the damage by saying the unit was old. hey. You broke my unit. superbly you need to fixed it as well. read more

Our outside pipe was backing up into our toilets and drains. We called Horizon and they arrived within a very very short time and they accepted my coupon. Best of all, I have a one year guarantee. Horizon gives exceptional service in a timely manner. I highly recommend them. read more

I have always relied on Horizon for honesty and professionalism. My heater stopped working December 23, and I gave them a call they came out in 3 hours which was great. The tech said it was 13 years old and would be a waste to repair it. The motor was leaking and it needed a new mother board I think he called it and it would cost about $2,000- $2,500. To repair and that it had run its course and I would need just the furnace replaced. He asked if I wanted him to call to have someone come over and give me an estimate. I said yes thank you. Mind you it is the day before Christmas Eve and it was going to get colder. The sales man came and told me it would cost around $9,000 I almost fell off the chair with rebates and everything and I can get free financing for 2 years it came to about $8.200. He said if I did not do this right away I would lose the rebate. I told him I could not afford that and I was not ready to make a major decision like that tonight. I also charged a $79.00 service call which I understand. Never the less I was besides myself. I talked to my son in law about it and he said not to worry I know an hvac guy you can trust, he came over Tuesday night looked at it and said who told you you need a new one all this needs is a mother board I will order it and have it up and running tomorrow afternoon. I was never so pleased to know I did not have to invest in a new furnace. Mike came Wednesday afternoon and put in the new board and it started instantly. He charged me $350.00 for the entire job. I will never call them again. I still cannot understand why Horizon would want to push a new furnace on me if I did not need one. Buyer beware. I have posted what was changed on the furnace and also horizon estimate to replace the furnace only. Noting else read more

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Great installation of my new Air Conditioner Unit!

Your welcome Dave, as a customer I find that with any business you stick with what works and your business has high standards which is exactly what I demand in my home. In fact you guys just put in a whole new heating and air conditioning system, our second heat pump system with you guys in thirteen years. You also do plumbing work when we rarely need it. Keep up the good work. Your loyal customer...Chris read more

The techs are so professional, neat and clean. They will explain in detail what you need or what they did. I totally trust them.

One of the worst experiences in trying to resolve a failure to deliver services issue. Spent an hour (including 30 mins. on hold) trying to reach someone who could respond to my concerns. I was finally promised a callback in an hour. It's 12 hours later and still no contact from Horizon. They have really dropped the ball when it comes to servicing the customers they acquired from ServiceMark. I'd caution about paying them for an annual service contract as they don't deliver what they promise; they don't live up to contractual promised servies. read more

Horizon Services came to our house yesterday (Kent County). Our issue wasn't immediately repairable due to previous work done to the house prior to us purchasing it. However, Tyler and Nick were absolutely amazing! Like wayyy beyond the realm of expected good customer service. They gave us more information than anyone else who has come to do repairs on our home. And even though it wasn't repairable, they really wanted to help the situation, and did. We are definitely further ahead unlocking the mysteries of this 117 year old home, thanks to them and their knowledge. What Tyler and Nick did for the company, is earned them new permanent customers for any other work we will need! No more searching and comparing companies, we know who to call! I can't speak highly enough of these two professionals and Horizon! read more

Dan was our Tech today and he was outstanding! My furnace stopped working this afternoon, I called Horizon and told them what was going on and they said they could have someone out here by this afternoon. They gave me about a 30 minute notice before someone came like they said they would. Dan showed up, immediately diagnosed the small part my furnace needed. He was very friendly, professional, honest and knowledgeable. He gave me some tips on keeping the furnace tuned up, and showed me the error codes on the furnace, which I really appreciated, I also appreciated the quick response. I called Horizon at 315pm today and someone was here a couple hours later, the day after Thanksgiving, very impressive! read more

Of note: I forgot about this helpful tool when this service was initially provided. This happened a month or so ago!!!!!!!! The work was fast and efficient but the techs were not completely honest when explaining payment!!!!!! I've used Horizon for my heating services for years, so when I needed plumbing I called them. Two techs arrived timely and were very friendly. They assessed what the issue was with bath tub faulty stopper. Which caused another problem..ceiling damage from water leaking. They advised what should be done to correct the matter and gave me a timeframe for work completion. They then explained the cost and advised that if I purchased a warranty plan the cost would slightly decrease. I was a little anxious about the overall cost but I trusted them from prior experiences. The work was just under $1000 dollars and I understood that this cost included the warranty . I asked how long I had to pay the bill off and was advised by Kevin that I had 12 months. Ok..cool...this could work for me because I didn't have a spare $1000. So, I authorized the work to be done. They did the work in less than 2 hours, cleaned everything up ... Now here's where I take issue. The other worker sat at the table with me writing up the invoice. When he presented it to me , it was full payment due! I said to Kevin ,who was in the living room area, I thought I hghad 12 months to pay this bill. He stated you must have musunderstood, I was talking about the warranty ONLY! I was floored because we hadn't been speaking about the warranty at the time when he was showing me the damages and explaining what needed to be done. I felt like I was deceived ! I had to honor the work so I wrote a check for the services...A few weeks later , I get a call from Horizon, telling me they needed a valid credit card to bill for the monthly installment for the warranty. I told the young lady I paid in full st the time the services were done. She said the warranty charges were not included and were separate. I told her that wasn't my understanding of the matter. She said she would look into it and call me back. Guess what, they weren't included and I'm now receiving calls and billing statements in the mail. I feel like I was robbed and don't know where to turn for help! read more

During this heat wave, Josh came out and fixed our air on a Sunday. He was very efficient, helpful, and charged us a very fair amount. He reviewed everything with us and offered us the service contract but was not pushy in any way. The call center was always ready to help every time I called to check in for status of our technician. They came two hours earlier than expected. Thanks! read more

Unfortunately, Horizon came with my house. The existing HVAC unit was installed by them and under warranty. I had my annual tune up scheduled and they called to move me to a new date as they couldn't come out. On the new date after they called to confirm tech on his way, they called back and said he had been rerouted elsewhere. Yesterday I called because my A/C was not working, she was ready to send someone out until I mentioned our unit is under warranty, then I was pushed out a week. In over 90 degree weather. I called back later as the temperature in my house became unbearable and was told a member of the management team would call back in an hour, after an hour and a half I called back again and was promised an expedited call back. Here I am over about 16 hours later and have heard from no one. I just called to cancel next week's appointment and I was put on hold for 10 minutes so far now. The last time they were out here they said I needed a 1k repair that wasn't covered under warranty but they suggested a new unit at 8k. Amazingly, after they left my heater worked fine for the rest of the season. Please Please Please stay away from corporations like this and find a local business to support!!!!! read more

DO NOT BUY ANY TUNE-UP or HEATING PREVENTATIVE SERVICE with these people (Horizon Service, First Class Heating - Colling - Plumbing, Level Home Services - Cooling-Heating-Plumbing-Drain Cleaning). Very dishonest people - use "Bait and Switch". They target mostly seniors whereas they offer a low fee of $59 for a so call "Tune-up or Heating Preventative Service" pretense, but all they did: 1) Pull a few temp gauges measured the internal temp of the Heating system and oxygen system - the tech than try to use technical gibberish terms stating the system is not working properly and it is getting old and outdated and need replacement rather than fixing it because the tech will pull up rate sheets showing the costs to fix the system are more than the costs to replace a new system. 2) The tech drilled a hole in the vent line and pulled out a snake camera showing you how dirty the system is and he cannot go inside unless he takes out all the parts. He then pulled out an internal temp gauge of the Heating system and sand it off and put it back in. THESE tasks are ALL it is so-called TUNE-UP and HEATING PREVENTIVE SERVICE for $59!!! He then stated that it will cost this much ($20K+) to fix the system - but it will cost approximately $15K - $18K to replace a new system subject to a specialist inspection to give a final cost. Of course, there will be a fee of $159 to inspect - but if you use the company to replace the system he will waive the fee! :))) Well, my mom passed away 3 years ago. I answered the text ad from these people - so I thought maybe I need to tune up my Mom's home just like she had been doing it when she was alive. Now I know these people have been scamming my Mom for years and maybe other seniors as well!!!! I filed a complaint with Maryland attorney general office and Better Business Bureau - since the service was done in Maryland. I suggest anyone with the same scam by these people please file according to their area. FYI, if the state receives 3+ more complaints, the state will start with the investigation and hopefully, put "these scammers" out of business and maybe jail time!!!! read more

Absolutely HORRIBLE experience with this company. We recently bought a condo and had new appliances put in. My husband had to shut off the water line and then open for the new refrigerator water line. He was unsure he did it all correctly, thought he heard a noise so to be safe he called Horizon to check out. First technician seemed puzzled over our HVAC system, water heater etc..and had to call a senior technician to come over. Second guy arrived, spent about 10 minutes looking over. I was in the house while he was in another area looking it over. He came in and told me "we have a real problem". Tried talking me into an entire new system for ridiculous figures. But said if I were to commit today he could possibly get $1000 off. I told him that I was not interested, asked him if my system would put us in any uncomfortable or dangerous situation if I decide to leave it as is. He said no but it is going to break down asap. Left our house..a few hours later when we went to take showers we had no hot water. Next morning 7:30am called Horizon to tell them because we had hot water up until their technicians were here, seemed unusual. Waited until mid afternoon and the technician called. I said possibly he forgot to turn a knob or something. He said "not possible", probably coincidence. But he told me that this was another service call and I would again be charged. Since I felt he created the problem I said that I thought he should verify his work, not charge me to be sure he did everything correctly so that my hot water would be restored. Didn't show up. I called another company who found a disconnected wire and a knob left closed which was the cause of my "hot water problem". Definitely purposely done or possibly incompetence on behalf of Horizon technician. But sincerely a little too coincidental for me. Similar situation happened to a friend of mine who is an elderly widow when she dealt with Horizon. Of course learned that after the fact or would never have called in the first place. I had heard this company had overly aggressive sales tactics but this beats all. In my opinion they prey on women, elderly people and those who they "scare" into new systems at ridiculous prices..They are not trustworthy and totally unethical tactics. Should not be permitted to do business. Absolutely do not use Horizon. read more

Don't waste your time. I was getting estimates for a water main replacement valve that was old and didn't cut off the water to the house. Well the clown they sent out was a joke. He got pissy with me when I would not tell him what the other companies had quoted. A reputable company would come in and tell me how much the job would cost and not base the cost of the job on what others quoted. Total loser. read more

Highly disappointed. Called for an estimate on some minor plumbing job. Maybe they misunderstood the scope of work because their estimate made me faint. Without going in to details, their 1000.00 dollars plus estimate got done for more than half that price by Mays Plumbing. Your next plumbing issue call Mays after you talk to Horizon. read more

Horizon installed a new high efficiency ac unit and were supposed to install a high efficiency furnace as well, all at a great price. In the middle of the job, my condo officers shut down the job because of the furnace. Evidently, beauty (no venting through the walls) is more important than protecting the ecology. Despite, the shut down, Horizon was able to get an inefficient heater in and installed the same day, and adjusted the price for the lower priced unit, despite the fact that they had to keep the crew overtime to finish because of the delay. They are great to deal with. read more

I am a college student and have absolutely no experience with anything plumbing related. My sink was clogged and my boyfriend tried to help me unclog it Via Facetime. I took the pipes apart underneath the sink and put it back together just as he instructed and was so proud of myself. Then I turned the water on and discovered that I made a beautiful water full under my sink. Needless to say, I did not put the part back correctly and had to call a plumber. I spoke to one company on the phone before Horizon who was very short with me and immediately wanted my credit card info. Then I called Horizon and they were very nice and patient, as was the worker who came out. My roommate recently needed a plumber for another issue and I asked how much they would have charged for the work I had done, just to get an estimate within the industry to see if I got a good price. Horizon's price was half the amount that he said his company would have charged and he even said his company is very overpriced. Overall very happy with not only the quality of the work, but also the price and the customer service aspect!! Hopefully me and my roommate can stop destroying this house we are renting, but with the way things are going I am sure we will be calling Horizon again in the future! read more

Caveat emptor.... The tech came out last week for an AC tune up. From what I saw and looking at the paperwork, all he did was recommend expensive repairs to the AC unit. When I went down to the basement, he was doing an inspection of the furnace. That was never discussed or requested. Left an extensive list of repairs that when I spoke to a HVAC guy I know, was 2-3 times the normal price of most places. The bottom line, yes, its an older unit, but it is running fine and not in need of immediate repairs. I can tell the techs are under great pressure to sell high cost repairs and new systems. Horizon also wanted to charge my elderly parents $500 to install a very basic faucet in a powder room. I would not recommend these people. In looking at the Yelp reviews, I see many other feel the same way. read more

Was completely garbage... Was completely ripped off.. was told that warranty did not cover damaged part, was also told we would be #1 priority at 12pm tech didn't arrive til 3:45pm. Was told by operator that parts and labor were covered by warranty yet manager said it was not covered and charged $1878. Since Wednesday when part was broken told company that there is a child in the household with respiratory issues and cannot be in the heat.. they did not dispatch til Saturday when they said they would have someone out by Friday at the latest. Would not recommend horizon services to anyone read more

Rip off organization, be mindful. Anthony the technician came to perform routine heater maintenance per my contract. He was wonderful, as are all the techs that have been sent to me but the Horizon orgnaizaion.... horrible. I requested if I could be given a free estimate to replace my water heater, as Horizon charges for estimates!!! He informed me that practice had stopped. Anthony contacted his off, told me they were expecting my call, to call the number on his card and they would have an estimator come out that day. I called the office, got a very nasty girl on the phone with a major attitude. She told me there is a charge to dispatch an estimator. I explained the background and said either Horizon could have an opportunity for my business to install a water heater as I collect several quotes (all for free) or miss the opportunity. With major attitude, she told me I should have asked a different question!! I apologized as just a stupid customer without a script as to the correct question to ask. She remained indignant. I was scheduled for the next day and the person that came was on time and professional. He reviewed the quote with me on his tablet for a 50 and 75gal water heater. I made an assumption I would receive both via email, as I couldn't remember all the information. I never received in writing!!! I suggest looking elsewhere. The only advantage I see to this group is for an emergency, they can usually get there pretty fast but they seem to overcharge for everything. i had toilet innards replace and they charged $300 per toilet. I realized later this was a complete and total rip off. read more

We have always used Horizon and have always been very helpful! They are always kind, courteous, and have always answered any questions we have ever had. We have always been very honest and open about any issue or payment plan. They have worked on our heating/AC and plumbing. We have never had an issue with them or their work. I do find them to be a little expensive, but you can't go wrong with their guaranteed work! read more

We scheduled our annual AC tune-up with Horizon. The tech came out on 4/27/20. We had no problem with him. He was professional and courteous. The issue we have is that Horizon advertised a promo for $49 AC tune-up and a $50 restaurant.com gift card when scheduling the service. My husband and I have called no less than 6 times now inquiring as to the status of the gift card and still have yet to receive it. Every time we call, we are told that they will talk to marketing and we should be getting it soon. As the customer, I should not have to work this hard to get what Horizon advertised. If you cannot follow-through with a promo, don't offer it. Next time I need service, I will be calling elsewhere. read more

With regard to HVAC, these are true professionals. The technicians were in our home for about 16 hours completing a very difficult installment. They did a great job and were very kind. As for plumbing service, I can only say "HUH"? I had a plumber come out for an estimate to replace 2 faucets in my bathroom. Note that the faucets were already purchased, so this was just an install. The quote? $580 !!! Are you kidding me? I was very disappointed, and got the work done for $200. read more

Wow, watch out for the "strong arming sale tactic" of Horizon! I had my main drain cleared last week and the technician offered to send a camera jockey to cam the line to determine if there may be a more serious issue going on. I agreed and the guy came later that day. Upon arriving, he said "just so you know, your borough and two others in the area require I get permission from the Plumbing Inspector to even come here. And then, I have to share my findings if there is an issue AND the boroughs are requiring the homeowner to fix the problem!" I never heard of such an ordinance but what bothered me was why they wouldn't tell the customer this first. He said you can't expect the technicians to know all the various ordinance rules. So I asked why he didn't call before calling the Plumbing Inspector just to tell the customer "Hey--are you aware of this ordinance, are you prepared to deal with the findings and do you still want me to come?" He debated with me that "you and I can't change the ordinance"...and that "I can't expect the technicians to know all the ordinances". I said I'm not debating that. I'm asking WHY you would blindside the customer with something like this? We went in circles another few more minutes until I finally told him we were getting nowhere, he could leave and I'd take this up with a higher-up! I then spoke with his Manager, explained the interaction and asked if he would appreciate being pushed into a corner like I was? He agreed, he too, would be upset. I told him Horizon seriously needs to rethink their process. I also told him I didn't appreciate Horizon tipping off the borough Plumbing Inspector of a possible issue and that if he had points to score with borough council he could pursue what problem there might be! I have no idea whether I have a belly, a break or anything else. I'm just not in the position of spending 5-10 thousand dollars! I requested my $99 for the line clearing be refunded which he agreed to. He apologized and said he would be sharing this issue with upper management. A few days later I spoke to the Plumbing Inspector (PI) and relayed the incident to him. He explained that yes, if a company finds a main drain problem that they are required to share with the borough. He said his position is to side with the homeowner to ensure they aren't replacing something that can't be fixed. However, it isn't required to get permission to come to the property. The PI also felt that this was a case of aggressive sales going on! I've used Horizon the past ten years or so and will NEVER use them again! What if I were a 90 year old lady who didn't know any different and said "well--if the borough says I have to fix it--here's my credit card!" Ugh....UNBELIEVABLE and UNACCEPTABLE! read more

My heater stopped working and i called horizon services. They responded very fast and send their technician very quickly. I did not know what was going wrong with the unit so I had no idea how much would it cost. The technician's diagnosis was the malfunctioning condensation pump and he told ,e he has to replace it. Then, he showed their price for this job (around 700). Since my wife is pregnant and she was freezing, I had to accept his offer. He replaced the pump in 10 minutes and fix the unit which still works fine. After he left, I googled the price of the pump and found that it was between 50-80 dollars. So, I was charged more than 600 for the labor that lasted 10 min. I still don't know if there is any other business that would do the same job for less but I know that what I was charged was UNACCEPTABLE. read more

Mike S. was amazing! Professional, knowledgeable and clearly experienced. We will definitely use Horizon in the future for our plumbing and heating needs. I highly recommend this team! read more

I wrote a review approximately three weeks ago about charges that were exorbitant for some work done on my heater. The charge for draining my hot water heat system and then refilling was $509. I was also charged $1738 for parts that I found online for $254. The service was prompt and courteous but the price was far too high. I called to express my concerns and was promised a call back by a manager. In three days I did speak to a manager who listened to my concerns and gave me a refund of $500. At this point I don't know if I can afford to deal with Horizon. I still have the service plan but will check pricing before having Horizon do any work for me. read more

This company is top notch from the person setting up appointment to the guy who came out and unclogged our sewer...very prompt and professional. Thinking of using them for heating and air maintenance once our current company expires. Thank you read more

Service person were very professional and kind. Salesperson went out of their way to get me discounts for a new heater. Great service.

Service person showed up, told me he couldn't repair the sink faucet because he wasn't familiar with the brand. (I looked the info up online and repaired it myself.) Okay, so I understand that someone doesn't have the knowledge to complete a repair. However, I'm NOT okay when I have to fight to get my service charge refunded. I shouldn't have to pay for someone who doesn't know how to do the job. read more

UPDATE: Horizon responded to my reviews with a phone call, evidently this has only ever happened one other time and it's incredibly rare for the company to not be able to service a particular unit. The woman I spoke with apologized on behalf of the company and she is sending me a $50 visa gift card to make up for it. She said she is also going to share my case with the president of the company. I am leaving my original complaint below and upgrading from 1 star to 3 stars because they did respond promptly and acknowledged that this wasn't right. ---------------------------------------------------- This is the email I typed up to their customer service department. I am still waiting to hear back: "I am incredibly disappointed with my Horizon experience. Your serviceman came out to perform an AC tune-up, took one look at my AC unit, and said "We don't work on anything like this, sorry." Really? Your commercials say that you work on all makes and models, so I suggest you fix your commercials because that's false advertising. You've now wasted my time because I took a day off from work to be present for this service call, and I'll need to juggle my scheduled AGAIN to have a different company look at my AC unit. I am incredibly disappointed and I will not ever recommend Horizon to any friends and family, because evidently it's not guaranteed that you'll actually perform the work requested, despite your supposed reputation and your dishonest advertising." The AC unit is Carrier brand. He looked at it like it was from outer space and said there was no way he could service it. Two big thumbs down. read more

Was very happy to switch to Horizon for annual maintenance of AC and Furnace. Price seems reasonable for annual contract and technician was very competent and explained everything being done. Had them back to replace some crewed up wires on outside compressor and add a "hard-start" kit and price was reasonable and work was done right first time. They came when they said. They also took the time to adjust the AC fan controls to push the most air through the house and the unit has worked great all summer. All other technicians and installers I've had never even mentioned these switches on the control board. So this alone may it worth it for them to come out. When under maintenance contract, they give priority and 15% discount on work and quoted prices up front and honored them. To me this is great service and I highly recommend them. read more

Horizon Services Inc is not interested in repairing your HVAC, They are interested in selling you a new system. There is more profit in sales than service, The technicians have training class on how to sell and the "buzz words" cracked heat exchanger and carbon monoxide are usually what they say. Then they condemn your unit. Next comes the sale. Of course they also try to sell "add ons" such as air purifiers and humidifiers. Those are the money makers. Oh yes, they also make $$ from financing. Good for their pockets not yours. read more

Was happy with past service but now they want to prey on older folks. Quote completely unreasonable. Requested a quote for a leaking 2 1/2" copper pipe in my basement. Technician arrived and I showed him the leak/separated pipe at solder joint on y connection that served as a drain for the kitchen sink and laundry room. Since it was in my basement in a 4 foot access space with a cement floor (no critters and heated-protected from the elements) he said he had to refer to his pricing book. Estimate $1585.00 for a simple cut and replace and the y connection. He stated since it was a water drain he had to also price out needed parts that could run an addition $600 and work could not be completed until the following week. Horizon has performed similar work twice in the past 2 years, in the same space, for $300.00 but as he explained Horizon had update their pricing book. Needless to say I sent him away and found another plumber who completed the repair that same day in approx. 30 minutes for $325 (parts and labor). Horizon has lost a former regular customer! read more

Be sure to ask for Jeff for your plumbing service. He was very kind and honest. A true asset to this company. He fixed the leak on my fixture and answered all my questions read more

I have had a contract with Horizon Services for several years. They come out, service my AC in the spring, and then in the fall, service my heater. They do not try hard-sell because of my units being old. I appreciate that. Their techs are always courteous. read more