I have yet to receive a phone call by this company. I provided the information as requested by the reply email but still no communication. I wonder if this is an automated response. As more information becomes available I'll continue to provide updates. read more

Horizon Services read my review posted on 10/14/22 and called me to make a proposal to refund $170 of my $416 bill if I would agree to amend my review. I agreed, because $170 is a significant amount to me. Horizon Services did the right thing here and is a testament to their concern for this customer. read more

Called Horizon because I was getting water coming up from my lower level hardwood flooring. They came and checked for a sewage backup and performed a drain cleaning. After clearing the drain they determined that the pro Aleem was solved but would need to send a camera guy out to look in drain to see if there was any additional blockages. The man came out and said I needed a liner at some point but at this point it was thought to be my condensate pump was the cause of the water issue without much investigation. Despite there being no raw sewage odor and far too much water to come from a condensate pump it was left as replace the pump and call us back if you have any additional issues. The next morning we woke up to significantly more water and seemed to be flowing. Called a new plumber who found a busted pipe in wall. If you need routine service they may be ok but my experience was not pleasant and the incompetence resulted in major damage requiring the removal of over 600 sq ft of flooring among other ganache. The only reason they get 2 stars is the technicians were nice and on time. And I didn't over pay for the poor service. read more

My furnace did not blow air and I called Horizon, the technician arrived and did not even spend time diagnosing the problem and told the furnace is 19 years old, your blower is out you can replace that for $1500 plus labor or I can have someone give a quote for new furnace. I agreed for a new furnace quote and they arrived and gave a quote, after seeing the quote high, I tried switching on the furnace and it started working and then stopped working again. when I called another company, they fixed it by changing the capacitor, did not even cost $125 in total. I paid $90 for Horizon for nothing, they are more interested in selling new furnace by scaring customers with inflated repair costs. I would never recommend anyone to use Horizon based on my experience. I called them to fix this by atleast waiving my fees for wrong diagnosis and misleading me. Horizon has not returned the call and is no wonder their rating is so low. I should have seen their rating before calling them. Poor service and fraudulent sales tactics by Horizon. read more

I have given up on Horizon after giving them two chances. The first time, I asked them to fix an oil burner that wouldn't run for very long without turning off. He cleaned it and put an additive in the oil tank. Then he left while it was running, saying it was good to go. Not long after, it stopped, and it went right back to running for a short time and turning off prematurely. I decided to fix it myself, and determined it was a clogged oil filter. I changed it and it worked just fine. If I can diagnose a clogged oil filter, a trained technician should be able to. I had the classic symptoms of a clogged oil filter. The second time was for my heat pump. It needed a check up, so I gave Horizon a chance. How could they screw this up? Well, they did. I was not home at the time, and all the technician told my wife was that I should get an estimate for a new one from Horizon (the unit is 15 years old, but has never had a problem). He scribbled some comments on the receipt, but they were illegible. Finally, I decided to actually check to see if they replaced the air filter, which I knew was overdue. You guessed it, he did not. So what did he do?? Make sure it ran, which I already knew?? My first tip-off to avoid Horizon should have been how much they spend on advertising. They have ads on the radio ALL THE TIME. Guess how they pay for those ads? By getting their foot in the door with a reasonably priced tune up or cleaning, and then telling you you need a new system, or extra work. Avoid this company and get your work done by local, small companies that actually give two hoots. read more

I scheduled a "tune up" but the day of they called to cancel. I have yet to turn my heater in the home I just purchased as I wanted to make sure I could safely do do as this is the first winter in my new home. I understand that everyone is short staffed post covid, however a cancellation the day of with little notice after I took an entire day off of work is unacceptable. I expect better and will not be providing my business her in the future. read more

I have had a maintenance agreement with Horizon for over 20 years. In the past few years their service has continued to deteriorate and today was the final straw. At the beginning of December I phoned to schedule my winter "tune up" and was told that the earliest date they had was in mid December. After complaining they found a new date of October 20 (today). This morning they canceled this date and gave me a December date which is already well into winter! I will now reluctantly have to look for a new company to do business with. My advice is not to rely on Horizon or what they tell you-they are completely unreliable! read more

Horizon was very friendly when I called them. Their technician was polite, he wore a white shirt and put shoe covers on when entering the house. He was able to quickly diagnose the problem and eventually fixed it. The problem is their pricing and their ongoing sales pressure. I was charged $237 for a capacitor that costs about $50 and $379 for a contactor that costs maybe $20. These are generic parts. They also configure their pricing providing a 15% discount only if you buy their Priority Partner Plan for $120. The tech also used language on the receipts to instill fear and anxiety so I would make an appointment for an estimate for an entire new HVAC system such as; "More repairs will be needed", "...to avoid high future repair costs", "take advantage of current inventory flip deals", "failing in various ways", "Has passed life expectancy", "this is a band aid". The total bill was $844 which should have been around $300-400. They are way over-priced and employ questionable sales and pricing tactics. I would never use them again. ............. Thirty minutes after I posted this review I received a call from a Customer Relations Manager (Sam). Sam did an outstanding job of listening to my concerns with empathy and non-defensively. She seemed sincerely disappointed that Horizons didn't meet my expectations. She asked me what I thought a fair charge should have been and she was able to issue a credit for $385. There was absolutely no pressure to amend or delete my Yelp review but because she handled this in such an outstanding manner I felt I needed to share how they resolved this situation. Sam was probably the most effective Customer Service professional that I have ever interacted with! read more

Thank you Dave G., for your response. It has served as confirmation that your company overcharges for parts to cover your costs if you need to come back out to fix your original work. read more

As a new Delaware resident I cannot express how disappointed I was with the services. We are not high maintenance people and I normally don't write reviews. I understand that COVID 19 is stressful and it must be a lot going to peoples houses. That being said, the person who quoted us came out, turned off our gas (and the gas for the whole condo complex), said it would be $10,000 and refused to turn it back on. We tried calling 30 times (just to get more information and because we feel so bad for our neighbors). Agents continued to hang up on us. Customer service: 0 stars Accurate quotes: 0 stars (we got a quote for $8,000 less for the same service) Communication: 0 stars I highly recommend looking into other options. Horizons owes me and my family an apology for wasting our time and money. Be careful of people who just want a commission. read more

Never consider using any other company besides Horizon services. They are always on time professional and friendly, and the work that is performed is always second to none. I've had them do several Plumbing projects also complete installation of water heater and air conditioning unit and I know I made the right choice Horizon was diligent and Relentless in making sure the project was done once and done correctly. In short what I'll say about Horizon Services is that they are my choice for performance in peace of mind. read more

If I could give Horizon Services a 0 or negative star rating, I would! OUTRAGEOUSLY OVERPRICED! I was quoted $3,500 to replace my sump pump and the battery backup (max parts cost: $500). When I gasped at the price; he somehow 'spoke with his manager' and lowered the price to $2,900. I am a lady who is 50+ years old (who just happens to be a Mechanical Engineer); therefore, I was extremely angry because I just knew that he was trying to take advantage of me! I wanted to throw him out of my house; but I simply paid the $49.50 and said "no thank you". So technically, I paid him $50 to try and rip me off! BTW--the recording states that if they are not on time; you don't have to pay the service call fee. He arrived over an hour later than his appointment! Grhhh! I called a local plumber, who in less than 3 hours, replaced the sump pump with a battery back-up and completely reconfigured my discharge system to make it more efficient (1 pipe vs 2) and the total bill was only $1,000. Note: same specs on the sump pump and brand of battery backup system that Horizon stated that they would install. Soooo, Horizon are your telling me that your labor rate is $1,000/hr???? I will never call Horizon again! read more

I had a nightmarish experience with Horizon Services this past week. It took 8 days to correct the installation of my heater - primarily because they installed the wrong unit at first - and didn't seem to know how to fix it - so they finally replaced it. They kept sending techs who didn't know what to do - mostly plumbers - and one Hvac tech who seemed to think it was an issue with my thermostat. I am really disappointed. read more

Horizon crew showed up on time to replace my old central ac unit. Fast, professional, and affordable. You can't ask for more than that. Thanks read more

Never trusting Horizon Services, and here's why: Our first-floor toilet clogged, wouldn't flush. Plunged for awhile but nothing was helping. We find out water was leaking into the basement. Remove the toilet and call Horizon on a Sunday afternoon. Spoke to someone but no one is available until tomorrow. Now their site says same day service or its free, cool. We used a neighbor's snake machine, but that only had 50' of line and we didn't really feel a clog removed. Monday, Horizon comes to clear my line. Tells me he felt something push out at about 60'. I asked to have my line camera'd because this is the 2nd major clog we had since moving in 2 years ago. Only 2 people live in this house, and it seems odd we experienced 2 major backups. He says someone will be out tomorrow to camera. He was nice. Next day, Michael T comes to my house, he stinks of cigarettes and isn't friendly. He camera'd my line and tells me I have channel rot, roots growing through and holds water. I took pictures and video just in case. He runs through hypothetical plumbing issues to scare me and make me think a full sewer replacement is 100% my only option. He canvases outside and says the crew will have no issues digging. In retrospect, cannot believe I trusted him. Next week the Horizon replacement crew arrives before 9am, they mark and camera my sewer again. 2 hours go by and nothing is accomplished. Learn a Horizon supervisor is now on site, Mike Barron. Tells me they cannot start this job without removing my neighbor's fence and driveway (which is all brick pavers), my AC unit and now need to dig in the street. And since Horizon didn't install my AC Unit, I have to call someone else to remove it. I tell Barron these 4 items were not disclosed previously when the rep was here last week, the price of this has more than doubled so think of plan B. Barron states we can do a pipeliner but my township doesn't allow it. While waiting for my township, Barron told me tips and buzz words to write down in order to help persuade my township to allow a pipeliner. Wrote down code 2009ICC and the 14th amendment and how my quality of life is poor because of my township. Whatever he said I wrote down. I thought at the time Horizon had my best interest in mind. Township manager shows up and I deliver my assertive speech. He sees I'm flustered and asks "Who is telling you need a pipeliner?" I point to Horizon and things take a turn for the worst. Township confronts Horizon supervisor about how a pipeliner is wouldn't correct the unevenness of the pipe. Horizon supervisor Barron is now yelling on my front yard at the township manager. Says my township steals jobs away from Horizon and Horizon isn't even on the recommended plumbing list. My Ring footage of this is crazy. Township manager calls his supervisor along with the Water Authority to camera my line from the manhole. After they camera, they inform my township manager "her pipe is fine, looks like everyone else's, doesn't have channel rot or roots and the only issues are a separation at my foundation and a small hairline crack in the sewer lateral". Sewer laterals are not the homeowner's responsibility and the separation at my foundation was the FIRST TIME I even heard of this. Horizon looks like "oh crap she found out". Now I am livid with Horizon and ask why I was told I have issues when really I don't. Eventually Barron says "Ma'am you were misinformed". Misinformed, OR DO YOU MEAN LIED TO? Barron has the audacity to ask if I still want them to do the job. I laugh and say I'm not making any decision until I see a much lower corrected price. My Township said their top priority is my best interest and to make sure living here is pleasant and they see this stuff all the time from Horizon. I couldn't apologize enough to my township. Horizon made it seem like they were the bad guys. Thank goodness for my township, if it wasn't for them, I'd be in some serious debt. Horizon comes back over with a new price and a revised job description, Barron says "If I am being honest..." I interjected with "I HOPE YOU'VE BEEN HONEST WITH ME THIS ENTIRE TIME", "you'll find a cheaper price elsewhere". I can't even process what happened that day. I reiterate my frustrations to Horizon. Barron said this was the 2nd time that he knows of where my rep, Michael T, pushed a sewer replacement on a customer that they didn't need. I'm sorry, THE 2ND TIME YOU KNOW OF? So this has happened before and you knew and still put me through this rigmarole? One of the Horizon people even asked me if I was a Cop, which I'm not sure what my employment background has to do with this but when I learn that I was lied to and taken advantage of, then I will quickly put a game face on. They really thought they could pull a fast one on me because they saw just a lone girl at home who knows nothing about plumbing. I may know nothing about plumbing repairs BUT I AM NOT DUMB. read more

Heat exchanger was replaced at no cost to me. They honored their warranty. I spoke with Trane and I hope the heat exchanger lasts this time. If you buy a Trane ask them about their heat exchangers and the history of cracks appearing and how they warranty their product. They gave me an additional year of service maintenance but said not to extending the warranty coverage past 10 years. The Repair Tech Horizon was awesome and I really liked him and he did awesome work. I would use them again but would be cautious with any business and get a second opinion to verify any recommendations before proceeding. read more

Once again Horizon promises something but doesn't deliver. I wish I'd bought my HVAC system elsewhere. I sure will use another company when I replace the system at my other property. read more

Love Horizon. They are my goto when I need something done right away. The person they send has always had a customer orientation with me and conveys a feeling that I'm valued. read more

Two visits costing $600.00 resulted in an estimate of $3,000.00 to fix the HVAC system. Got another company to do it at a cost of $259.75 total, completed in 90 minutes. Even my complaints, calls and emails to the company went unanswered. I would never use Horizon again. read more

Do not hire this company! I cannot prove it, but they apparently damaged the outside coil on my AC, on purpose. The company who we did hire discovered the damage and said it was too much damage to be a factory defect, but clearly done by someone. I learned that the repairmen are required to make a certain amount of money or they will be let go. Then, when their sales guy came to give me an estimate to replace the unit, I was very uncomfortable. He asked a lot a personal questions and made comments about photos and such in my home. I tried to get him out as quickly as possible! read more

The check valve on my pump went up and a week later the igniter on my heater broke. I contacted Horizon about both and was able to utilize their HVAC and Plumbing services. Both went off without a hitch. I don't love the 4 hour window for service (like the cable company), but do appreciate the cell calls within the time frame that provided a closer update to the technician's arrival. As always, the techs were professional, friendly, and clean. They even wore foot covers over their shoes. These guys will always be my first call for any plumbing or HVAC needs. read more

I usually have to call them every couple of years to snake my bathroom sink drain. The techs are prompt, courteous and take care to protect the floor, etc, where they're working. I would give 5 stars alone to the phone operators for their awesome attitude and professionalism. I haven't needed any major work done but will definitely call Horizon based on my positive experiences on the smaller jobs. read more

After 20 years of service first from Geiger - now Horizon they are no longer our HVAC company. An AC unit which showed signs of a leak after 1 year (totally empty of freon) was supposedly repaired. Over the next 11 years, approximately every 2-3 years it needed a recharge under our maintenance contract. One season the coils froze and the tech said the 5 lb unit was low almost 2.5 lbs of freon. The last time they came, the unit was again low and blowing slightly cold and they refused to service it due to it being past the manufacture's 10-year warranty and my service contract had not be renewed. He just kept trying to get me to set up a sales call appointment to discuss a new unit. The guy refused to recharge it as had been done in the past without charging me a high fee for the full up. I paid extra to them to basically what they did over the last 10 years. I was told there would be no guarantee it would hold the charge and work correctly. Basically if they did it and it lost Freon I'd be out the $$$. I said that's fine just do it. He calls another "tech" who has Freon (in an unmarked white pick-up truck) to charge the AC. Once charged the unit once again was working fine. I went through the entire history of the AC and he just said (with no customer service skill at all) that I pretty much had no options and that he can have someone come to the house to discuss a new unit. After all the time they continued to service me HVAC and not discuss an ongoing issue that should have been addressed and fixed for 10 years - until my warranty had expired, they basically left me high and dry (or should I say - hot and wet) to the point of telling me I need to spend thousands of dollars for the half-a** service they had provided, or not have AC. I do not recommend them. I have heard other stories about a rusted heater manifold or a bad AC capacitor or other parts. There are replacement parts available for a variety of things that could fail - however, profit, sales commissions and finder's fees seem to guide the quality of service provided. I sure there are units that need to be replaced without question, but a $500 part install can save thousands on a unit that has plenty of life left in it. But replacement seems to be the favorite path. I don't replace my car simply because it's out of warranty and needs new tires. read more

Got hosed. Overpriced Heater replacement. Did a poor installation. Not happy. Will never use again!

So after a bunch of back and forth with Horizon including two different technicians reviewing the maintenance work done, they concluded that they were not at fault for the breakdown, however they were going to give me half off the repair.... when the customer service/resolutions lady (I think her name is Laura) called me to ask if I was satisfied, I told her no because I still believe that they were at fault. - not purposefully breaking something but I just can't believe in such a coincidence. She told me that even though stands by the company's assessment, she understands my point. She spoke again with her supervisor and called me back to tell me that they will replace the part and complete the repair for free. Thank you Horizon (especially Laura) for putting your customer over profit and doing the right thing. read more

I paid $486 for a service plan in March. They did a AC check a few weeks ago. I started getting some warm air thru my ducts Sat evening and so I called them. They said they would be out Wed and that it would be $79 for the visit and any work would be more etc. 4 day wait for someone on their plan? What exactly did I prepay for then? Do noy buy their plans.....stay tuned for updates on service etc. Update: Turns out my problem is with Servicemark, the company that Horizon recently aquired. Their service plan is inferior to Horizons and twice the price. Horizon was out on Wed and couldnt have been better. I am just stuck with the 'old' and costly plan. read more

I had scheduled a heater tune up 2 weeks in advance for Friday Oct 28th. I got a call while at work on Friday afternoon a few hours before the apt timeframe in which I was told they had alot of emergencies and would need to reschedule. I wasnt able to call back until today Monday Oct 31rst. I expained what happened and asked to reschedule for this week or next week. I was told their next appointment wouldnt be until January! I was shocked and said to her they had canceled on me and now they cant fit me in? She said they could put me on a cancelation list. The Horizon represenative said I would be fine to wait for a tune up bcs all they do is clean the heater. For me its also a time to catch small problems before they become large expensive ones especially since my heater is over 10 years old! She offered to put me on the cancelation list again. Im now left with trying to find a company not already booked up and I now will have to pay full price when I do. Horizon had a special running for $79 that ends today. That was the whole point of scheduling in advance. I did everything right and still got messed over by Horizon. I wont be considering them for my HVAC needs in the future. Ill have to put more effort and likely more money out bcs of of a decision they made for the bussiness that left a customer out in the cold-so to speak. Actions speak louder then words. read more

I had an issue with my furnace on a Sunday morning and from the start my experience with Horizon was very courteous and prompt. The technician (Ed) was able to come out in under two hours and walked me through all of the steps during the diagnostic and repair procedure, and completed the repairs in under two hours. A bit expensive, but unfortunately in this business it's hard to get away with thay. I wasn't subject to an attempt to be sold extra products or anything of that nature, which is a nice change from some of the other home improvement outfits I've used. I'd certainly use Horizon for any other emergency HVAC work I'd need. read more

The problem with this company is their communication between the workers. We called on a Sunday night because we had water in our basement. We were told by a friend that the water line just needed to be unclogged with a hydro jet process. When the worker showed up he said he wasn't authorized the do that process, but he would cable the line. After cabling the line the worker could not find a problem, so he informed us that he would send new workers out with cameras the next day. I called to ask about having the line cleared with a hydro jet after the camera was used, and the person on the phone told me that he was unsure if the company still provided the service. When the new workers showed up the next day they were an hour late, did not have cameras, and neither of them could get their cabling machine down to our basement. I was shocked. I called Horizon for a third time, where I was finally told that they could not hydro jet my water line, and if I wanted someone to camera the line it would be a $500 charge. I sent the workers home and called a private company to come and clear the line. The only positive to this is that I wasn't charged. read more

I switched from a fine local competitor 2 years ago and have been happy with my Horizon service. The only thing that is disappointing and worth of a star removal is the appointment window they now have. It's a 4 hour window when it was a previously much smaller window. AND, that's the only reason I switched from the other place. The other large firm was fine but I didn't want to sit in my house for 4 hrs waiting. So Horizon is now doing this too :-( My appt window was 10:00 AM to 2:00 PM 1 hour into my timeslot I called for an approx time and was told the tech assigned to me wouldn't even start his shift until 12PM and was coming from MD. MD at it's closest point is 45 minutes from me. So I basically I sat at my house for over 2 hrs for nothing! When asked why since they had my phone # they didn't call me to say not to expect anyone until noon I was given the explanation of " we have grown by leaps and bounds and we have a great deal more clients these days". I congratulated them because I am truly happy because they are a great heating/AC company. I reminded the gentlemen in customer service I am part of your success story having been a client 2 years during your rapid growth period. That's how the civil conversation ended. This is in now way reflective of the Jimmy the tech who performed my semi-annual tuneup. He was polite, professional, clean, thorough, personable and happy to explain anything I inquired about. He like a previous Horizon's techs was fabulous ! Horizon's services are the best in the area and I will stay with them for my maintenance and repairs if needed. I just wish they could give you an more accurate arrival time because I stayed home from the morning until the job was finished at 140 PM. read more

Thieves! Said a 4 year old furnace had a cracked heat exchanger and the control board was fried. Was told replacement furnace would be $7000. I explained that I did not have that much and was then asked "what can you do today" and 'I could use a sale today". Really?? After this, I called 2 other companies and neither found a crack and the board was just throwing codes but had power. They try scare tactics to get a huge sale. Was informed by many people that this is the norm for them. Needless to say, I needed a new board for $400 installed (Horizon was $900 for same part). I don't know how they are still in business after all the complaints I have come across. Terrible company!!!!!!!! read more

I am quite disappointed that what I thought was a company with a reputation for honesty demonstrated that they use shady practices. I called Horizon because our AC had stopped working and the house was at 85 degrees inside. I was out of town at the time and my wife helped me troubleshoot the system over the phone. It appeared as though the condensate line had become clogged and water had flowed into the cabinet. My call to Horizon was answered on the first ring and the operator was professional and cheerful. When the tech came to the house they inspected the A/C and reported that it was fine but that the control board on the heater, which also controls the AC, had water damage and had shorted out the thermostat. They explained that it would cost just over $1400 after a discount of some type was applied. They then informed me that I really needed a new heater and ac because the existing unit is 13 years old. The paperwork that they left included a range of $5,000 - $15,000 for a new unit. Suspecting that I had just paid $79 for a sales call, I declined to follow their recommendation and contacted Homeserv who we have a heater unit (but not AC) repair policy with. When I arrived home the house was 88 degrees inside. I went down to the basement, cleared the condensate drain, re-set the system at the emergency switch and cycled the breaker off and back on. I then reset the wall thermostat and the air conditioning came on. Within 90 minutes the temperature in the house had dropped to 79 degrees and by morning the entire house was at 72, the set point. The contractor sent by Homeserv came and inspected the unit including the control board, thermostat, fan and general condition of the unit. He found that the thermostat and the fan were operating correctly but that the low voltage system feeding the control board was not functioning to spec. A new board has been ordered. I asked about the heater age and he said that although it is functioning and has more life in it I should start saving for a new one in a year or two. Although he was professional and would not mention Horizon by name, he commented that he knew of 8 customers who had purchased new systems based on assessments that he knew to be untrue. He recommended that I shop around before buying anything. Shiny orange vans and radio ads don't always equate to dealing with customers honestly. read more

Not happy with this company, but I did like that they came out for an emergency quickly. The tenant had 3 drains backed up, and Horizon came out at 9:00 pm and unclogged 2 of them for $200.00. The technician called me and said they would come back at 10:00 the next morning to unclog the other drain and to fix two faucets. The tenant agreed to be home for the appointment. The next morning, while I was in a meeting, I had three messages on my phone at 9:40, 9:50 and 10:15. The messages stated that since I didn't answer my phone, Horizon would not come for the appointment we had agreed upon 13 hours before. I was never told they would repeatedly call before the appointment we scheduled. This is ridiculous and extremely unprofessional behavior to renege on an agreed upon appointment. I arranged for another plumber to fix the problems and will never use Horizon again! read more

I have used Horizon for HVAC system in my old house and then again recently in my new home which has a well system. I found Horizon technicians to be top notch professionals! They always greet you with a smile and they go out of their way to explain things and provide you with options on how to correct your issues. I highly recommend Horizon and their Water softening system! read more

I used a tech named Clifford Ulrich. He is the best tech I have ever had come into my house. He was beyond professional and such an amazing person. He got to work and did an excellent job, I would suggest you ask for Clifford, but ask soon he books up quick!! read more

We have been a customers of Horizon for approximately 5 years. They maintain our HVAC System. We also have had plumping issues and Horizon has become our plumping & Heating Service Company of choice. The Horizon Techs are always courteous and polite, they explain what has to be done and demonstrate their expertise and professionalism every step of the way. read more

I had these guys come out to my house to look at my AC which the cold air wasn't bad just wanted them to do a tuneup on it. Next thing you know they're trying to sell me AC unit, and a heating unit, which I didn't need at all, I told the guy that I just had everything Inspected in it, and I just moved in the house. And they already trying to sell me $10-$12,000 worth of new equipment. But the service guy was nice and courteous, this company will try to take every penny you have. Don't trust use car salesman read more

No heat when I got up today. We called Horizon Services. Estimated cost to repair $1300. It is an older unit so he thought it would be better to replace the heater. Cost to replace starting at $10,000.00 . Paid $79.50 dispatch fee. A friend of my husband came over to look. A trip to Home Depot to pick up a $12.00 part and the heater is fixed! DO NOT TRUST HORIZON! Please get another company to at least get another estimate. read more

We have used Horizon Services many times in the past and have been very satisfied. However when we needed service for a drain clog recently, we were less than pleased. It was during the week between Christmas & New Years and when we called we were told that a service person would be available the next day. When the service person arrived and examined our issue, we were told that he did not have the necessary equipment and another service person was scheduled to arrive late the same day. Not too happy with that. When the second service person arrived and looked at the issue we were told that he scheduled a third person to rout out the drain. That would be the next morning. The third service person did arrive early and fixed the clog. The equipment needed was heavy drain router that had to be brought down our basement steps. Why didn't the second service person do the job while he was at our house? Too lazy to lug the machine out of his vehicle and into the house? We believe this issue took way too long to fix. Three service people and 2 days. read more

Horizon was absolutely perfect professionally. Every telephone call either with the service department or the scheduler was so refined and professional AND polite. No negative energy - only a company willing to offer superior customer service at every point. The receptionists who took the weekend call were wonderful, helpful and very informed....AND NO WEEKEND EXTRA CHARGE! The plumbing technician, Chris Rivet, took the time to explain everything to me. Totally gracious and courteous! (Even putting on shoe covers at the door!) the man was patient and helpful explaining our plumbing emergency. Now tell me, when was the last time you experienced superior customer service at every level? read more