Long story short the techs are fine but the prices are outrageous I was quoted 710 with a 15% discount to replace a furnace inducer motor the regular price without the discount was 835. I priced this at three other companies and got no quote higher then 450, I priced the part and it cost 92 dollars so they were charging me 600 plus for labor , the part took 15 minutes to install Needless to say I went with another company and saved almost 400 bucks so the lesson here is shop around don't be fooled by all their commercials read more

I was charged $595.00 to replace 2 faucets connected to my washing machine., with a little rubber tubing Entirely too expensive. I will not be able to afford horizon in the future. Last year, I had a new Lennox heating and cooling system installed at a cost of $15,500.00 w/ten year warranty, and have had to call the service man constantly. I have been trying to get someone out to take care of air filter and humidifier for some time and have been unsuccessful, until now. Someone is finally coming out this afternoon. Staff people at Horizons wanted me to wait until Sept 23 for yearly maintenance. Hardly feasible. Needless to say, I had words with various people at Horizons. read more

Okay, to make it brief. I needed a kitchen faucet and a garbage disposal installed. Old ones removed, new ones installed. I had already purchased both replacement items. The estimate for this was $652.00! Really? My friend told me about JDog Handyman Services. They are staffed by all veterans. That's reason enough for me to hire them. But when you add to that the fact that it was $90 to install the kitchen faucet and the same for the garbage disposal, it's clear who should be hired. I don't mind paying for services I need. But $652 to do this job was insane. Shop around people. Hire a vet. read more

Beware !!!! If you purchase a new heating and air system. Company is more concerned with sales than service. When we had our old equipment, Horizon would call several times a year to indicate our system needed servicing. Since we had both systems replaced approximately 5 years ago, their customer service is virtually non existent. We have to call every year to schedule yearly maintenance. Please note, as part of their 12 year warranty the homeowner must have equipment tuned up and services every year. Failure to do so will void the warranty. Called this afternoon, July 13 for yearly tune up and was told that their next available time slot would be in February! Totally unacceptable. So for us, we will take the hit and not exercise the remainder of Horizon warranty and go with another contractor. We will keep a copy of their e-mail if any problems occur with equipment and demand Horizon to make repairs. Bottom line is do not be mizled by this company, they have gotten too large and no longer consider customer service a priority read more

i have never felt like i was trying to be robbed but today was the day i had you rep in my house trying to sell me a furnance and a/c unit over 11k i was shocked he claimed there price was average with every one else helll he showed me a comparision with costco dealer well i was born today i had already had appointment set up to get other quotes he said no one could beat there quote he was wrong i got a better quote and more i just thought a big company wouldnt try and rip ppl off but i was wrong read more

Don't go with them if you need emergency service called friday night they said no emergency service until monday lol. Why say 24/7 service lord only knows how long regular service would take. read more

My gas furnace did not start up. I had replaced my old analog thermostat with a new digital thermostat a few years ago with no problems. I am familiar with the workings of my gas furnace, and replaced my hot surface ignitor with a new one but this was not the cause. So I called Horizon to come fix whatever the problem could be. The technician could not get the furnace to start, so he bypasses the thermostat by rewiring the furnace, and the furnace starts. He then examines my heat exchanger and notices very small cracks. At this point he stops all work and states he cannot do anything else to fix my furnace because it is company policy to not get my furnace in working condition until I replace the cracked heat exchanger due to possible CO poisoning. I have several problems with this. First, my very tiny cracked heat exchanger in no way is related to why my furnace is not starting. In fact, many people now who have old furnaces greater than 15 yrs old are using their furnace with cracked heat exchangers. Second, the assumption that cracked heat exchangers lead to elevated CO levels in the home is wrong. I have CO detectors all over my house and none have gone off. Also the technician did not have any CO meter and did not take any measurements to verify his assumption. Third, he quotes me $300 to replace my thermostat with a new analog one and $1700 to replace my heat exchanger. Seeing that I have replaced my own thermostat, a digital one at that, for less than $50, this is outrageous. I paid my showup fee to Horizon and told the technician to get out. Afterwards I fixed my problem by replacing my induced draft motor, which was the real cause of my problem. Horizon is overrated. Look closely at the bad reviews online and you will conclude that these guys play on your fear and overcharge you and tell you that you need replacements that are not needed. So beware, they are con-artists of the highest caliber. read more

Just moving to DE last year not sure who to use for our furnace, we called Horizon to have our furnace maintenance. 10 months ago the tech came out did a nice job making sure our furnace was running properly. We were told the furnace was in good condition, continue to change filters.....etc. This past month the furnace started acting up, called for service and the tech that showed up informed me that there was extensive rust and the whole system was in poor condition. He also had NO conclusion as to why my furnace was not running properly but offered to order multiple parts and TRY and see if it would fix the issue and tried to up-sell me a new system. In the meantime he told me my furnace was overheating and In order to get my furnace to run that I could override the overheating safety switch by turning off the furnace using the emergency switch (the red switch) give It a couple of minutes off then switch it back ON. So not only was my furnace overheating but now by bypassing the emergency switch I would be REALLY overheating my furnace, causing a FIRE HAZARD!! We decided for our safety to turn off the Furnace!!!! Leaving us with NO heat at all. I decided to called another Company to give me a second opinion = I was told the system is not in poor condition just usual wear and tear. Also within 1/2 an hour my system issue was diagnosed. We will be using this other Company from now on for OUR SAFETY and their honesty regarding diagnosing our furnace!!! Up selling a new system or having clients charged for parts to TRY and fix a furnace doesn't make for good customer service! When I call and PAY for a service call I expect the tech knows what to do to FIX the problem not nickel and dime me until the right part and a lot of $$ is spent!!! read more

I don't know if the other posted. Suffice to say I had a terrible experience with Horizon today after being a long term customer. Awful. Without getting angry it moved up the line until I got a call from an owner. His opening was an apology and "what can I do rto make it right?." He did and we had a long talk on how to make his business better. A "stand up guy." Very Impressive. read more

Recently had Horizon out to service an hvac system. I had a home inspection report that highlighted two issues: a noisy induction blower and not enough of a temp delta across the coils. Both needed follow up by a professional in accordance with the agreement of sale and I told Horizon the purpose of the call. The technician was knowledgable enough but could not charge the system as the day they came out was too chilly and the ac unit would be serviced better if there was more of a load. I understand this, but question why they would come out in the first place knowing what the issue that I explained to them was. Okay so what about the noisy blower? The tech turned on the heat and sure enough heard the noisy fan. I explained that the noise stops if you apply a little pressure to the back of the blower and asked if it may simply be loose? Nope. According the him it was "shot" and needed to be replaced Bottom line from Horizon was just about $1100 ($890 for the blower and $260 for up to 2 lbs of refrigerant ). I paid the $80 for the service call and opted for a second opinion. I got a second opinion as I was bothered by the nonchalant nature and just tossing around rather large numbers. The second opinion did indeed indicate low refrigerant and charged me $80 for that. Now the blower unit is a different story. The technician that came out listened to the fan and agreed that is sounded lose. He popped in four longer screws and tightened the blower down. No noise. No reduction in airflow. All fixed. Total bill: $80 which is $1100 less than I may have paid. For new installs, horizon is great. For repairs? I think you may be able to do better for your money. read more

If you could enter a review without having to not even click on a star, I would do that for Horizon. Yesterday my hot water heater was not working at all. Horizon sent one of their plumbers. The plumber was very good & nice to talk to. He explained to me what water had been dripping from a shut off valve about my hot water tank & the water got into my hot water heater & as a safety precaution, the hot water heater shut it's shelf off. The employee from Horizon told me that need a new hot water heater. I had told him that the water heater was only 2 yrs. old. But he said there is nothing he could do, other than call his boss & see if he would lower my cost for new one. The prices for different levels of bells & whistles was between $2,000 something dollars & $3,000 some dollars. Even with his boss lower the price, it was still WAY too expensive. After he left I called another plumber & that plumber came & he used his wet-dry vac & took the water out when the dripping water had dripped in it. He then started it up & it worked. Horizon must have thought that I could not have checked with another plumber. You don't want Horizon for anything. They lie or the employee who came out didn't know his job & their prices are too expensive, read more

I must agree with the other review (not the good one...that person must be a plant, or mis-informed and soon to be fleeced). It was a while back, but I feel I must remark. Horizon sent out a tech after my AC stopped working. The tech looked at my heat pump and noted the age of the unit. He never investigated, never open any equipment (inside or outside of the home) .. This weasel informed me that my unit was shot and I needed to replace the entire system (approx 6,000 - 7,000) after he left I felt really hustled so I called another HVAC company (County HVAC .. read my positive review about these good people).. County HVAC came out... spent time investigating and found my problem to be a faulty relay switch which he replaced in an hour (tough to get to location) and the whole thing cost about 150.00 .... if you like cheap hustlers and liars then Horizon is the company for you... wonder how many little old ladies they have hosed with their BS.... scam artists! read more

The same scenario happened to me with Horizon. Scare tactics were used to sell me a new heater. Carbon monoxide and fire scare were used and I was told that CO detectors Donot work. As I pushed for further explanation they started to back peddle when I challenged the logic. I was told that replacing a secondary heat exchanger was "like doing open heart surgery". So I should just get a new heater at 7 to 10,000 dollars. They are very slick in their presentation. I am skeptical. Get a second opinion. read more

A Horizon technician and supervisor left my home minutes ago for the second time this week. The first visit, a filter was clogged and they changed it and the furnace worked fine after they left. Two days later a ground wire miraculously came loose and destroyed the furnace fan. It is 7:30 at night and 25 degrees outside and the company refuses to fix what they broke two days ago. But if I want to give them $3,300 right this minute they'll be happy to replace a heat exchanger that is not causing any problem whatsoever. They were promptly directed to leave the property. It's chilly in my house tonight but I will gladly pay more than $3,300 tomorrow for a replacement furnace from any other company. And this one will never get another job at my rental properties or my home again. read more

Just a heads up for anyone thinking of using Horizon Services I have used them twice and have been very disappointed. I had my ac and heating unit replaced and they tried to pull a bait and switch with the heater when I complained they gave me back 1000.00 but come one if I didn't complain I am sure there would be no compensation back. But I was stupid enough to use them again for installing a gooseneck faucet, first they told me next day even know that not what the promise so I complained and all of the sudden they fit me in so when the plumber get there he can't figure out how to install it without disconnecting a pre-existing rain soft water filtration water tap, but he thinks he could do it if I get one of the faucets 600 and some dollars for a plain faucet with sprayer they use I should of kicked him out at that point but was pressed for time so we get out nice faucet installed 629.00 later cause I printed out a 50.00 coupon off the website that prints out tiny (all the money they pull in you would think they could fix the website to print out a full size coupon) so I get an email later asking for a review so I fill it out not even mentioning the disconnected water tap. And then the customer service manager calls me since I was mainly complaining about the extortion prices they charge since I got the faucet off of Amazon and you could have it installed for 159.00 he offer to give me back the 49.00 dispatch fee so can anyone explain why when you pay them to do something they still charge you that. So after I explained that this was the second bad experience I had with them he had the nerve to tell me it looks like I have a bone to pick with them. Really if I said that to a customer I would lose my job since I was in the car driving he said call him back with what I think was a fair price right like I am going to call him back after that slap in the face. All he needed to do was say you know what I will send one of my experienced plumbers out to fix the rain soft water tap issue on us it was working and now it is not, but no I get I have a bone to pick with them and try as I can I cannot find my review on their website I guess they are one of those companies that take out the negative reviews. Just beware if you use them. read more

Never heard from anyone from the company and three years later! More people I talk to in Delaware the same story I hear from them!

FOLKS RUN!!! Do not give this company your time or your money. They don't respect you or your time. I had made an appointment to talk about a new furnace. I wasn't able to keep that appointment and stated I would call them back and reschedule. Well that was not good for the salesman. He is all about sales. As a matter of fact in a week he had called a few times. I had called to speak to a Manager on Tuesday and here it is Friday night and I guess that Manager is still in the "meeting" they were in. I also wrote a letter and guess what?? No response back at all. This company doesn't give a care about you and they don't understand what customer service is. I really love my technician, but I think it is time for me to move on as I can't pay someone to treat me like dirt. I guess I have learned my lesson and I hope I can help someone else from making a mistake with this company. read more

My main sewer line was clogged, and I called Horizon for their $129 special. When the tech got there, he had me sign a few forms and then ran his snake in the sewer line. When he yanked it out the snake broke inside my main sewer line. He said that ain't good and told me that it would cost me about $5000. I said, "you broke your line in my pipe and I have to pay five grand?". He said, "well you signed the hold harmless agreement, too bad." The next day I spoke with John McGlocklin a manager at Horizon. He said that he would only charge me $2800. I said, "what are you kidding. Come get your snake." He said too bad, $2800. I won't be using them again. I'm going to stick to the small time local plumber. read more

This review is written in regards to the sales rep that was sent to our home last night from Horizon. Recently, my husband and I ran into issues with our 40 year old heater, and had a service person from Horizon come to check it out. The service man was polite and suggested someone from Horizon would come out to look at the heater, take measurements and give a free consultation. The "consultant" came out two days later, as scheduled, and began to have conversation with my husband about new heaters, why we need a new heater, and discussions about price, which is what I expected the conversation to look like. My issue with this consultant is regarding what took place when he was fearful that my husband was not going to make a decision on the spot to spend $7500-$9000 on a heater. After the rep explained to my husband that he could offer us a discount if we signed tonight and start replacing the heater tomorrow, my husband suggested that we actually would not be home to have it replaced the next day (which was true), and that he wanted a chance to discuss it first. While I was in the next room over, I could hear the Horizon rep get more assertive with his tone and ask "well who do you need to talk to? what do you mean.. you have plans tomorrow?" My husband then said "I want to talk to my wife about it 1st, and I don't plan to make a decision tonight." The Horizon Services rep then became agitated and started to say "ok but you know you have to pay for us to come back out. I mean, I cant just keep coming back out here. There are some people with no heat at all right now trying to stay warm hovering over their stoves right now, but I am here with you now." I walked into the room and let the rep know that I didn't appreciate him trying to make us feel guilty, then left the room. After trying a few other different pressure tactics, my husband made it clear that we would not be making a decision on this tonight. When the rep left, he was very obviously frustrated and rude. I also work for a sales company, and just could not believe the tactics this man was using to try to make us feel guilty for potentially wasting his time (on what was offered as a free consultation), as well as trying to force us into a rushed, expensive decision. Due to his lack of professionalism, we will be looking elsewhere. I just hope some other person didn't succumb to this rep's pressure tactics and guilt trips ...all so that he can make his February commission. read more

I would not recommend this company, at least not for a plumbing issue. We called them after an object was accidentally dropped in our toilet and they sent a "drain specialist" (which we thought would be a plumber) He augered the toilet, and told us he had indeed removed the object and it would now flush normally. He also told us we needed a part that would be installed by a real plumber within the next day or two for no additional charge. The company, he claimed would call us that afternoon. The toilet still did not flush properly and we were never called. When we called back, they knew nothing about the situation. A second technician then came out (a real plumber) who was surprised that we thought the cost of his visit was included in the previous day's fee. He told us the whole toilet needed to be rebuilt and he quoted us an outrageous fee. Once we told him we would think about it, he lowered the fee, and even offered an additional reduction available from a coupon from his truck. So he augered it again and told us it should flush better now. Then he left. Shortly after he left, we flushed the toilet a few times and what do you think appeared? The flushed object that the "drain specialist" said he removed ! He blantantly lied! And it has been working fine ever since- no need to "rebuild" the whole thing! read more

If I could rate it zero stars I would. I have a house that has two heating zones. I contracted with Horizon to perform mantenance on my units. They informed me that my one unit was on its last legs and I could either repair it for thousands of dollars or replace it. They sold me a new unit. The next year the service man told me that my other unit could go at any minute and it would take almost $2000 to repair. He also pointed out the serial number and told me that the unit was 7 years older that what I believed it to be. I ended up contacting the manufacturer and they confirmed that I was correct on the age of the unit and he was wrong. I was almost sold another $8500 unit when I did not need it. By the way I have not had any service performed and the unit that was going die any minute now is still running strong 2 years later. But it gets even better. They sent me a letter regarding the unit they installed in September of 2011. They said it needed an inspection. I made an appointment for the morning. Took off from work for what I thought was just the morning. After 1 PM I cllaed the county only to find out from the inspection office thatsaid the inspection was requested for for the afternoon. Instead of missing a half days pay I just missed a whole days pay. Thank you HORIZON. DO NOT BE FOOLED. Horizon's personnel sound polite on the phone, and their service men are clean and courteous but I found them to be rip off artists trying to sell you equipment that you do not need. All of those buses painted with Horizon all over it cost a lot of money which appears to be passed on to anyone who uses their services. It has cost me dearly and possibly you too if you choose to use Horizon. read more

They came out and told me my outside pipes were collapsed.I called 3 local plumbers they all said they were not collapsed.Horizon gave me a price for 18,000.00 my plumber fixed it for 200.00.It was just tree roots but I guess the 2 different horizon men could not figure that out and they told me they had 27 years and 18 years experience. read more

Don't use this service! They gave us a one year warranty and the air conditioning failed 10 days after the 1 yr warranty expired. Horizon would not honor the warranty although we had the ac system serviced July 13th of 2010 and the system failed July 23 2011. The customer service representative said their technicians do not always turn in the notes they write down during servicing, so they cannot be sure what service work was done. Sounds self-serving doesn't it? read more

I have a rental property and have a contract with Horizon Services for the past 6 years. Tenants took care of the annual appointments normally. But start this year, I started to watch what are they doing. This winter, I had 2 appointments with 2 Horizon oil furnace technicians. The first one, refuse to open up the flue pipe and collector box to clean them and he claimed that he checked with his boss. The second one, came and brought an apprentice with him, first he refused to open up the flue pipe to check (he think it's not a part of tune up), then after I showed him on paper the 21 point for oil furnace, he still refused to do so. I told him, If he doesn't do it, I will call his company and ask the money back. At end he finally tried to open the flue pipe but during the process of trying to open it, he found the one end of flue pipe that connected to the collector box is rotted and need to be replaced. And he quoted me an outrageous price $627 for replace the collector box and flue pipe. and when he took the blower fan out, the blades are covered by dust and he refused to even try to clean it up and said, will cost me $800 to clean them. Come on, Horizon service techs are basically refusing do anything even that's the first item (flue pipe and collector box) on the paper (21 point tune up - the company advertised on the website). They are very good to scam their customers. I am wondering what apprentices can learn from them. Cheat their customers!! Horizon charged me $22/per month for the annual tune up for the past 6 years, and they never opened the flue pipe and collector box to clean them. This is ridiculous. They are fired now. Here is what they advertised on the website for tuneup, don't trust them. You have to supervise what are they doing closely if you decide to use them. Don't let them fool another customer!! http://www.horizonservicesinc.com/reference/special-offers-coupons/special-offers/furnace-tune-up-offer read more

We had Horizon Services come out and do a routine maintenance tune up on our new (5 year old) heat pump/gas furness, they are very professional, well trained, very nice technicians. But BEWARE of their pricing - received a quote for an igniter that may be near failure 424.00 standard rate/360.50 service partner rate - 88.00 original equipment manufacturers cost (removing 2 srews and unplugging/replugging the igniter is not a 336.00 dollar labor job). Was quoted 65.00 standard rate/56.03 service partner rate cost for our Aprilaire replacement humidifier pad - I purchased 2 replacement pads Original Equipment Manufacturer for 7.58 each = 15.16 plus 5.00 standard shipping 20.16 (45.00 to change a filter???!!!!) BEWARE of their pricing read more

Call someone else. Horizon is difficult to work with. They gave me the run around. I had an HVAC system with a clogged condensation drain pipe (they had installed it incorrectly such that debris would build up) and it was leaking on the floor. It took over 24 hours of repeated calls to them and meanwhile I had water damage, mold and mildew and spent hours mopping up water. Horizon was not helpful or responsive. read more

I cannot believe that we are at this again. The replaced motor, that was replaced again is not working again. My wife and I awoke to a buzzing motor. I just had our annual check up on 1/2/15 no issues. I could understand that things need repair, but the same part each time. Of course Horizon is booked today so no one is available and Linda on the service line does not understand the meaning of the word. It has to be shoddy replacement parts. If you recall the last go around I had them put my original motor back on until their replacement motor arrived. I am in awe. read more

Love the commercials..."we'll be there when you need us". We purchased a home for my aging parents, they needed a verification stating that the heater had been serviced within the last 2 years. I called Horizon based on their promised "quick and professional services". Okay...after their customer service person gave me this long drawn out speech (even though I told them that I would only go with them IF they could provide quick service), took all my information, transferred me to scheduling. Scheduling proceeds to tell me that it would be weeks before they could get a tech to service the heating system, "it's not a priority". For $289 shouldn't it be a priority???? Telling me on the 11th of June that they couldn't possibly be out until the end of the month isn't great customer service. Definitely feel that the advertisements are false. BTW I'm in the mortgage business, have a realtors license and my husband has lived in this area all of his life...they won't be getting any recommendations from us. Downingtown-Thorndale Area read more

We recently moved into a new home and were not familiar with how our heat pump worked and when it was last serviced. After reading several reviews online I was confident that Horizon was who I wanted to do business with. Matt showed up on time and ready to get the job done. First thing he asked was if we had any questions so we explained we wanted to tag along with him so we could learn about our system as he did the tune up. He was more than happy to have us with him and was extremely knowledgeable about the unit. I was amazed as I watched and listen to him, he was a true professional. Matt gave us good advice how to use our heat pump in the most effiecient way possible. The knowledge he shared with us will be instrumental for us for many years to come. We really couldn't have been more pleased with the entire process. Because of Matt, Horizon will have us as a lifetime customer. Thank you Matt for exceeding all of our expectations! read more

Horizon arrived to my house as scheduled. Very courteous and was very thorough on troubleshooting my hvac. I would recommend to my friends.

This is the best plumbing company as far as quotes are concerned. They gave me the best quote and were quick in dealing with my issue. Ben arrived on time and started working with the sewer cleaning, which got clogged by some unnecessary stuffs due to which plumbing system was not working properly. He cleaned the sewer system along with ridding of the harmful bacteria present that can be very harmful. He was dexterous, professional, and did a clean work. We had a friendly conversation throughout the work and answered all my questions. I will be using you again next time for any of my plumbing needs. read more

Had a tech come to my house when my outside heat pump was icing. The tech stated I had very low refrigerant and my compressor was damaged. I was quoted 2 different leak test ranging from $300 and the other was a Nitrogen leak test for $1100. I explained I had a leak test. I knew something was strange when he kept recommending I should speak to the scheduling dept. to discuss units. I paid to have refrigerant added and the diagnostic test over $622. In less than a week the unit was iced and sounded horrible like never before. I called them back. This time they sent two techs, one being a Sr. tech. He stated the first guy was new. He tested the unit and his findings were totally different. Contaminated system needed a flush cost now over $3400. Once again suggestions for the scheduler to call to discuss new units. He also stated on the ticket all must be done to assure proper working status. If this was the case why did I get ripped off for refrigerant if it would not bring resolution to the problem. The Sr. Tech put on the ticket recommendation for refund for refrigerant. It's amazing the schedulers called me 2 weeks straight to talk about a new unit but nobody will call about my refund. One Manager in Delaware was supposed to call me back it did not happen. Had the nerve to tell the receptionist I would only get the refund if I purchased a unit. Beware not good business ethics! read more

this is my second post, first post has disappeared!!! Made a mistake and called Horizon when my heater broke. Tech arrived and told me it was a lot of money to fix the heater and it would be cheaper in long run to replace it, Salesperson shows up that night, I was told a crew could replace it in the morning at a reduced price. After sitting for a while an hearing the company history and business practices (long and drawn out) I finally got prices and agreed to one and financing. Wow, what a huge mistake I made. It seems that this is SOP for them. I had to sign a waiver to give up my right to cancel so the crew could install the next morning, Then I get my first bill,with a 29.00 activation fee plus interest, Not disclosed at time of sale, I believed it was special financing thru them and I know I would be charges something extra but now I have about 68,00 a month in interest to pay plus the 78000.00. By the time its paid off it will be over double. Never would have agreed to this, I know this has happened to others, I feel betrayed and lied to Buyer beware of any company that sends a salesperson to your home at 7pm at night. It has me thinking was the original heater in that bad of shape it was only 13 years old. I hope this post stays online read more

Talk about being selective with the reviews: We had a sales rep come out to our home to inquire about new heat and air conditioning system. We informed the sales rep that we could only get the unit if we could qualify for a loan. My husband filled the forms, at the time the rep called the loan company with the information and we were told that we qualified for the mid-grade unit, which would work fine for us. The sales rep set up the installment for the coming week, we were in no hurry since our old unit was still working. After the unit was installed we get a call from the loan company that we did not qualify for the loan. Now we had to withdraw money from our retirement plan to pay for the unit, otherwise they were going to report us to a collection agency. My husband cannot have that happen due to his position in the Navy. We were willing to do a payment plan for them and pay off the total amount by December at the latest January. Their only position was that they would turn us over to a collection agency. I really think is under handed and very deceptive. I noticed that my review was filtered. So I am posting this review again. I just don't want some one going through this. read more

Very expensive... great radio advertizing, but the details are not what you expect and the prices are ridiculous. I wouldn't use them again. They did a good job, but someone must be paying for that advertizing and it will be YOU. read more

Yesterday I had Horizon Services come out to give me an estimate to hook up two short lines in a new shower valve that was already installed. This entailed adding two 10 dollar fittings and a 5 inch piece of copper. I have renovated many houses in the past and know it is about a 45 minute job . the guy they sent quoted me $900 ! When i told him that was outrageous he immediately dropped the price to $700. First ,how many elderly , and unfamiliar people, has this company cheated with their first price ? Second, $700. was still outrageous ! When I told him this he turned aside and snarled , "you are never going to beat that price" Well I paid them the $55.50 "appraisal fee" which they do not take off the price of the job if you DO hire them ! Then, I found a small local plumber who did the job in less than an hour and charged me $180 ! These people are rip offs . Do not use Horizon Services . Please get the word out. I am sure the elderly ,and uneducated are being raped read more

After seeing their ads and being throughly indoctrine with their hype, I had a clogged drain that need a professional to unclog it. It was a Saturday, Yom Kippur, I had 10 ffamily memebers coming over for dinner later and I had to be in synagogue. Well called expalin the situationand was told I would get a call back. When I got a call back (within 10 minutes) I was told that they could not come out that day. All the techs (I thought that they were plumbers? ... who knew) were busy with MAJOR sewer and drainage issues. I again explained my plight even begged a little. Well no go!! I was told that they could come out first thing in the AM and that I would recieve a call. So with an upset wife I called a competitor. Roto - Rooter. They were there in an hour. Very polite, very sympatico and very gracious. All fixed. Not cheap but that was not the point. They even offereda very effective solutionso that it would not happen again. Now here's the best part, I being polite called the next morning to cancel not wanting to waste anyone's time. Horizon said that they had no record of my call. NEVER AGAIN read more

They do not do what they say in their dvertisement. They are not "early is on time... on time is late.... and late is unacceptable". I called for emergency service 11:30 a.m. on a Saturday afternoon they said they could come out between 2 p.m. and 6 p.m. I later received a call 5:45 p.m. telling me they we're delayed at another emergency and would get there when they could. Horizon did not consider my emergency important because they did not send another service Techician to my home....like they claim in their advertisement. Bottom line is that Horizon "does not" practice what they advertise".... Needless to say I contacted another plumber and had the emergency repair completed. Calling Horizon was a total waste of my time and will NEVER call them again.....NOT A RELIABLE COMPANY. read more

I am a very dissatisfied customer of Horizon. I have been waiting since April 1, 2014 for the sales manager to get back to me about why I was not told that their finance program was a credit card company. After the purchased of a new air and heating system, I had many complaints about "Pete the Plummer" who came to my home to sell his goods. I could right a book about the things Pete did wrong! I spoke to the sales manager about Pete and his many errors. The manager replied with a good old boy response by saying that he would fire Pete if he didn't know him and his work. I was told that Pete would be written up. Really? The sales manager never addressed the issue with the credit company that they use to finance the 17,500.00 system. Horizon advertise low interest rates, but they couldn't tell me why my rate was 10%. My credit rating was 811, so that wasn't the reason. When I asked the sales manager why it was 10% he told me that he was writing down everything that I was saying. The other problem is that when they gave me credit they didn't say anything about the processing fee and interest. When the credit company added those amounts in I got a negative mark on my credit report for exceeding my credit limit! That's not OK! My credit score has dropped more than 30 points. I received no explanation yet! This company does not follow through on their promises. I will write a comment also on the BBB. Horizon does not stand behind their promises. That's fraud to me. I am dissatisfied and need answers. You advertise that if a client isn't satisfied Horizon will pay for the system. Where is the check ? read more

DON'T USE THIS COMPANY, THEY ARE SCAM ARTISTS! Called Horizon Services for a repair call. Specifically told the girl that answered the phone AND the scheduler that the ignitor was bad. Both girls said that the technician would have a well stocked truck but never mentioned that the part that is $25 retail was going to be marked up to $350!!! So the technician showed up and in the two minutes he spent in my house, he diagnosed the problem, and you guessed it, the ignitor was bad and he wanted $400 to fix it. I know for a fact that the part can be purchased for $25 because I just did so. We ended up having to pay the technician $85 to come out to diagnose what we already knew and told them on the phone. My recommendation is if you need someone to do repairs, contact a small local company where you can speak directly with the owner or the technician and they can inform you up front what kind of costs you are looking at. I wish that I didn't have to give this company 1 star but unfortunately there was no choice to give zero!!! Also, I have no idea how this company has a 4 star rating on here when the MAJORITY of the reviews are extremely negative!!!! Please take the time to read through the other 72 reviews on here that for the most part state that this company is a bunch of thieves! I wish I had done so before making the mistake of calling them. read more