Left a review and it was deleted, so can only imagine how many others are taken down because from everyone I've talked to they should be nowhere near 4.5 stars. So it's middle of winter, I have small kids and the rep that comes out basically tells me he won't do anything to fix it and I need a new furnace at an astronomical price. I have someone else come out and for a fraction of the price fix the issue. Feel like the company is trying to take advantage of people because it's winter and they know most won't do the research because it's very scary to not have heat especially with kids. Would never use again and will tell everyone I know about experience:( read more

We contacted through email three companies on a Saturday to replace our primary HVAC system. Horizon responded that day and sent a rep. He gave us quotes for both Trane and Lennox. Good systems both. He said they had an opening for installation, the next day, Sunday, and if we signed the contract we could get an additional discount. We considered it, but wanted to hear from the other two companies first. So glad we did. Both companies are reputable and gave us quotes 45% - 60% less than the Horizon "discounted" quote, apples to apples. A different Horizon guy called on Monday and Wednesday and tried to lower the price a little, but the damage is done. Very sleazy business practices on the sales side, good products and probably good people on the service and installation side, but buyer beware with these guys. Get additional quotes! read more

Gave me a price for $3800. To change a 75 gal hot water heater. A 4 hour job I know better when I see a crook. but what about the grandma and widow that dont.this company should be ashamed to call themselves the leaders in the field.buyer beware read more

Incredibly, incredibly over-priced. I don't often write poor reviews but I will take the time to do it for this. Instead of addressing the minor leak in my home, the technician led me throughout the rest of my home trying to use scare tactics to run up my price by thousands of dollars (telling me I needed to replace a water heater that had just been inspected 2 months before). Once I FINALLY got him to only focus on the leak job, he could only give me a best quote around $900 and couldn't break down the costs of parts and labor for me, just said it was "by the book." I was charged $140 for the service call (that was WITH a coupon!) and was left with a hole in my wall for me to buy an access panel to cover. Found a different independent plumber who completed the rest of the job - which ended up just being a loose pipe connection - for less than $100. I won't be contacting Horizon again and frankly I am so angry that someone tried to take so much money from me and lied straight to my face. read more

I will never use Horizon again. The technician told me that I had to replace parts that did not need to be replaced, over $3000 worth. The technician did not even know what he was talking about. VERY, VERY disappointed. A total waste of my money!! read more

totaly scammed us! they came out for our annual check up, and they same day our thermostate went blank and now we have no heat at all. they came back here the next day and have the nerve to tell us that something is wrong and we have to pay them to buy a part that we need to fix it. i am sooooo angry. we feel so hurt, and i have a disabled parent and sickly child that now has to suffer because we cannot afford to fix something that was working fine yesterday. read more

Are you serious... shop around! Yes, they did a fine job. No problem if you don't mind paying 3X the going price. But, hey, it's printed in their price book! I was the arse. They gouge the heck out of you & my technician was totally deceitful. Do not sign any papers until you carefully read them & make sure that you have nothing else going on to distract you at that time. read more

I can't believe there aren't more poor reviews on here!! This company has a tremendous amount of dings against it on the Better Business Bureau, including mine. They have cost me over $1000 after misdiagnosing a cracked heat exchanger. multiple people at the company promised me the repairs at no cost if they were wrong and, now that they were proven wrong, they won't return my calls. I have told my friends and Realtor and contractor friends NOT to use them. In return I have heard other horror stories about their poor business practices and seriously inflated prices. I only wish I had asked before I called them in the first place!! Bottom line ~ find another company for your needs! read more

DO NOT USE! We had a horrible experience with Horizon. First off they left cap off freon line and we had to buy more freon because it leaked out. This,however, is the scary part. We were told by a horizon technician that we needed a new evaporator coil and they gave us and estimate of $3125.00 to replace. After asking for a second opinion we were told our evaporator coil was completely fine but if we were going to replace it, it would cost $650. The technician from another company did find a part that was malfunctioning...he replaced part for $45.00 and our AC is up and running again, no thanks to Horizon. read more

Very please with the service and knowledge of Jason your HVAC Technician, but cannot say the same for your office help. Called in on Sunday 8-17-14 around 6:00pm to report a problem with our heat pump, not cooling, temperature in the house reached 80 degrees. Was told that someone would call us back within an hour...no return call was made until Monday 8-18-14 at around 7:15 am. Try to be a little more concern about your customers a follow up call to apologized would have been the thing to do. Sincerely, Liliane read more

On 11/23/14 a technician, Jeff G. From horizon came to evaluate why my heat pump was on auxillary heat and was running cold air. He said that it was installed poorly, had mold inside the furnace and needed to replace the reversal valve along with a 10 guage wire that was against code. The cost to replace the reversal valve would be around 3,000.00! He said that the heat pump would have more future problems and that ideally should have the heat pump furnace replaced at a cost of 12,000.00! I paid 198.00 for his time. After the initial shell shock, we decided to get another evaluation. We contacted Good Plumming & Heating and after their technician looked at everything said the only thing needing replacing was the replacement valve. I showed him the wire that was replaced by Horizon and he said there was no need for this to be replaced as it was a back up wire that runs on only 30 amps not 60 amps as horizon stated. Additionally, Goods technician said there was no mold! Good HAVAC replacement value cost and time was under 1,000.00 and the furnace is now running fine. The bottom line is: Unless you like to spend twice as much and have a technician who's motivation is likely to get a commission on selling a new furnace, stay away! Horizons tech was very misleading. I felt ripped off. read more

I have used Horizon Services on many occasions. The best part is that they come 24/7 and for that I am willing to pay a premium. However, on Saturday (5/23/15) Memorial Day Weekend HORIZON SERVICES MISDIAGNOSED A PLUMBING ISSUE. The service line coming into my home broke. Shawn (Tech) said that I did not have a plumbing issue. He said that ground water under the slab had not been draining properly (not true). On Sunday (5/24/15) my home filled with water ruining newly installed carpeting, drywall, baseboards & doors. Horizon Services sent an employee to fix the damages to my home, but as the repairs became more costly they decided to submit an insurance claim. Their insurance company is not paying for all the repairs. I am so disappointed since the premise of their tv/radio commercials is "RESPECT FOR YOU & YOUR HOME" and "WE GO THE EXTRA MILE". read more

Thought i was going to get the usual great service that i have received in the past from Horizon Services ... Not this time!! Got a written quote for a new Draft motor kit from a technician on Friday for $769 (Service Partner Rate) Standard rate was $905. Got a call Tuesday morning that the parts were in and needed to schedule an appointment for installation, which i set up for Thursday. The technician came as scheduled Thursday evening. About halfway into his work his "Boss" calls him and asked him to verify the price for the job. I showed the tech my "WRITTEN" quote, he then tells me that i was "MISQUOTED"?? And that the price would be "DOUBLE" YES DOUBLE!!!! Then i'm thinking to myself i'm getting the old "Bait and Switch"!! I then got on the phone to dispatch, the lady talked to this manager who relayed back to her that his new price stands and will not be lowered no matter what!! Needless to say i was very appalled by this very unprofessional treatment, especially in the middle of an installation! BUYER BEWARE!! YOUR WRITTEN QUOTE IS APPARENTLY MEANINGLESS!! read more

The reason Horizon advertises so much in print and TV is because they charge at least 20% over normal service providers. In most cases they won't quote prices on the phone but want to get into your home. I needed a water heater and their price was 50% more than Lowe's. When I challenged them they went thru a routine like a car salesmen called the manager who agreed to lower the price. Although they do respond quickly, I feel sorry for seniors who fall prey to them. read more

They are a bunch of damned thieves !!! I had a problem with my bathroom sink, the 2 techs arrived on time but that's where the happiness ended. To repair a leaky drain pipe they demanded between $600 and $800 and told me "it might be higher than that if we discover more problems after the work is started" I told them to get lost. I called 2 other plumbing companies and they gave me much more reasonable estimates, and the one company I chose fixed the problem for less than $100. It was a $25 part. And I got a guarantee- in writing- for 10 years. And Horizon wanted between $600 and $800 for it! Mark, I hope you can sleep at night, because you are nothing but a THIEF !!!!!!!! I will *NEVER* use Horizon Services for anything in the future and will re-tell this horror story to everyone I meet. It will be my life's work to get the word out that Horizon Services is a rip-off company and the NEVER EVER EVER deal with these con artists and thieves !!!!! No wonder they can afford the new shiny trucks and the constant TV spots and the airplane advertisements. They are ripping people off !!! read more

horrible on the hottest day of the year my ac was running great they came for my yearly service check told me i need two switches. $500 later they left. 20 min later my ac is not working so i called.the person i talked to was very rude told me maybe they could be out the next night i told her that was no good i have three fish tanks it gets to hot my fish will die. it was working great before they touched it. she put me on hold for 30 min turns out the tech never hooked up the wires.they are sending out inexperienced techs, going for the money not the service.sad read more

charged my credit card for a service contract that i did NOT have !!! no contract..... no authorization to bill me.... is that fraud ? or just credit card theft ? read more

I recently had a bad experience with this company. I had a clogged main sewer line. They sent someone with a snake to clean it out. They were not able to remove the clog. Although they did not charge me because they did not remove it they did pressured me to have a video inspection quickly (that night) and have a clean out and have an access pipe installed on the sewer pipe on my front lawn. They would need to dig a hole 8 feet down or so that was big enough for a person to fit in. I am sure this would have cost many thousands of dollars. They said it could be financed. I said let me think about it, not easy when you can't flush your toilets. I called another company the next day and they sent out a tech with a longer snake (140 ft instead of Horizons 100ft) and they got it fixed for $138.00. Horizon did not offer to come back with a longer snake or call someone else with one. I couldn't help but feel that I was being given the "bums rush" Did they purposely have a short snake so they could sell a much more expensive service? I can't say for sure but I would not call them again. read more

I have dual-zone air and heat, one unit in the basement and one in the attic. I contracted Horizon to service both. I had an appointment last week the 15th for my Air to be serviced, they called me the day before asking me if I could be reschedule because they had a lot of service calls for customers without air. I was glad to help and told them no problem, my air is fine, just needs to be serviced. So we made an appointment a week later, same time. So, a week later they called me at 12:11 pm, I missed there call, they called me again, still missed there call, at 12:30 pm I saw the missed calls and called them back. They told me I missed my appointment and I had to reschedule....ooohhh no, it was only 20 min. later, and I rescheduled for you and your going to cut me off because I was 20 min. late calling you back! So, they told me the tech. was on a call and he was " just about done and I would be next" . So I was told to go home and the tech. would be at my house soon, "we'll call you when he's on his way". Left work at 12:30 pm. Around 1:30 pm I called to make sure they were still coming. "Yes, he's almost done and should be at your house soon, we'll call when he's on his way, they called at 2:49 pm, "the tech. is on his way", 3:30 pm he's finally here, 3 hours later after I was told he's was almost done the job before me. I could of stayed at work and left at my normal time and still be home way before the tech. arrived. It gets better, so I let him is. He asked me " you have dual-zone air", yes I do." Is there one in the attic". Yes there is. " Well I cant service the one in the attic" And why cant you??? " Its 130 deg. in your attic and I cant do it, I can do the one in the basement but I'll have to come back in the AM to do the one in the attic " You guys have serviced my unit in the past, you know I have one in the attic, why would you schedule me in the middle of summer and in the afternoon if you cant DO THE ONE IN THE ATTIC??? Hmmm, its 83 deg outside, my attic is vented and have a attic fan....How could he know the temp. in my attic if he didn't even check? I told him to leave, if you cant do both at the same time you need to come back when you can. I called Horizon right after the tech. left to complain, in my eyes you don't treat your PAYING CUSTOMERS LIKE THIS! They wouldn't let me talk to anyone in charge and told me with in 24 hours a manager will return my phone call. I will update this after I talk to someone. Not looking for a free-be just a reasonable excuse for the way things where handled on there end. read more

A couple of years ago we had a technician come out as part of their "maintenance" program that you can pay for. When the technician came he was greeted by my 91 year old father-in-law. He went to check the heater and then called my father-in-law down to see all the "problems" the heater had (which by the way was only two years old). By the time he left, he quoted the cost of repairs to be over $10,000 (that's right..you read this correctly). When I came home my father-in-law was upset at all the money it was going to take to fix the numerous "problems". I then decided to call another plumber who I knew to get a second opinion. He came out and told me nothing was wrong with the heater and then charged me for the visit (guess who I wanted to send that bill to..). I am writing this now....two years later....and the heater continues to work great! I have heard from others who have had a similar experiences with Horizon. read more

DO NOT USE THIS COMPANY!! In Aug. of 2012 they installed a new C/A unit but did not seal the hole that contains the conduits and wires to the outside condensor. As serviceman stood in water, he said it was coming from that hole but was due to water table outside being high. The house smelled from mildew and after 38 yrs of living here, I decided I had to install french drains and sump pump to get rid of the water. While the men were drilling in my basement water came gushing in from the A/C hole. The water carried all the way from the wall into the finished part of my basement. Finally, with me having so many witnesses, they sent out their sales and installation mgrs. who took pictures, statements and even poured a bucket of water from outside and watched it come in through hole. I did not need french drains. Without the witnesses, I would still not know the problem was because of improper work by Horizon. We are senior citizens and don't often go down into the basement. Horizon did send out a subcontractor that afternoon who properly sealed the hole and connections outside. He and my waterproofing crew admitted they rarely saw the pipes buried underground. The company advertises that they have the best technicians in the business. They say they are required to take 150 hrs. per year of classroom training. I guess the crew that installed my system and the 3 different servicemen that were sent here missed the classes. read more

If you choose to use this group be sure you read the back of the contract before you sign it and don't pay any attention to what they say. We had to have our entire pipe from the main to the street replaced, and were told "Don't worry, in a week you'll look out there and be happy. We'll leave everything just the way we found it - we'll even plant grass seed for you." Then when you read the contract it says "no verbal understandings changing or modifying any of the terms in this agreement" mean anything - and then it lists all the disclaimers for landscaping, utilities, concrete, patios, etc. When I signed the front, after being told it was all going to be fine, the next day during the job they came to my mother and said they'd have to break out a piece of the sidewalk. Having heard the man tell me that "everything will be left the way we found it" she assumed that meant it would be replaced - only to be told at the end of the day when they were leaving "we don't do concrete." I told the guy that we had been told otherwise and he said he would have the sales rep call me the next day if not that night. So far no call 2 days later. I was warned ahead of time that they are expensive and sell you up, but my mother was ill at the time and I didn't have time to call in other groups for estimates so I accepted the $8539.00 price tag. Talk about repenting at leisure - now I question if they just sold me a bill of goods. I'll never call them again. read more

I had a leaker in my air condition unit. Horizon (my service supplier for four years)came to visit and suggested the correct soluation but also wanted to replace another part that was not defective. My wife was home during the visit and the Horizons service rep advise my wife regarding the problem. Because the repair was going to be $2,000 dollars my wife wanted to discuss the issue with me. Upon advising the rep that she wanted to discuss the iisue with me, he suggested to call me on the golf course to gain approval - note the part needed to be ordered so he could not fix it that day. I found this approach to be high preasure sales and when checking with another HAVC company I was qouted a price 20% less and was advise that other part was not required nor would they suggest it. The part that Horizon wanted to sell was another $500.00 which would have made them 36% higher in price. Horizon has lost a valued customer due the their sales tactics. read more

Total rip off. Out of the 3 jobs I reviewed with the technician he only did one of them. When he said he would get started right away it sounded great. That was my first mistake....trusting Horizon Services. I was charged 880 dollars for 2 hours of work to cut 1 section of PVC to lower a toilet flange and replace a toilet shut off valve which costs 5 dollars at Home Depot. Prior to filing a complaint online and being promised twice I would receive a follow up call I had another appointment already setup. Horizon called me 7 times within 1 hour to find out if I was going to be home. They are eager to get more easy money. It took over 2 weeks to get 1 call from a manager about my complaint. It has been over a month and I still cant reach the manager. He only left me his office number and no surprise......never picks up the phone. You would think after several voicemails I have left he would give me his cell phone. If you want to get ripped off use horizon services. I would love to see them respond to this and try to justify 2 hours of work with less than 20 dollars in material cost for 880 dollars. read more

Just had a technician here this morning & wasn't impressed at all. First of all, I don't believe he knew too much about my unit (we have a State Select tank with an Intellivent control) because he used my laptop to get the same info I was looking at. The other thing I found strange was that he stated that the picture of the plug on my computer had 5 slots and my plug has 4 (but if the female end has only 4 slots then why would I have a plug with 5 slots). After his visit, I still don't know what the problem is but it will cost me $520 plus parts to fix it. I asked him how many hours it would take to fix it and he replied that it would be an hour ($520 per hour is way too much to pay for labor!!!). So, I'm out $50 and know nothing more than I did before he came here. Lastly, he left a pipe just sitting next to my unit and when I called for him to come back to fix it, he stated, "Oh, I meant to mention that to you. The person who installed it must not have done it right because I touched the pipe and it fell off." read more

I have a house I'm renting out to my son. The week on thanksgiving of this year the heater stopped working. I called Horizon in to look at the heater. The service tech called me and said the ignition transformer was bad and it needed a new one. I asked what the price charge would be and he told me it would be $795.00 plus the service charge. I told him he was out of his f-ing mind. He immediately within a second said, ok I can charge you $650.00, I said try again. I wound up paying a little over $500 for a service that took him 15-20 minutes, I know this because he called me back and said the job was complete. The heater acted up again today and I called them back in to look at the heater. The service tech this time said the burner tips were too far apart "whatever the hell that meant" he said and they wanted $299.00 plus the service charge. I told him he was nuts and that I just spent over $500 with them and they last service tech said the heater was working fine. He said let me call my boss and I'll call you right back. I was expecting good news since I just spent a large amount with them within the last week. He called me back and said, we wont do anything until you agree to pay us the $299 plus the service charge. I told him to get the hell out of my house. The funny part is while he was there he was tell the renter that the oil tank was bad and there was no oil in the tank when I just at the end of last winter filed the tank and the gauge was clearly showing almost 3/4 of a tank. I WILL NEVER USE THEIR SERVICES AGAIN!!!! I actually called in another company immediately after they left to repair the problem and they fixed it perfectly for less than half the price. RIPOFFS!!! read more

Normally don't post reviews, but I can't let this one go. Had Horizon Services come out on 8/16 to look at my working A/C unit after the blower motor was making a loud humming sound, but running fine. They recommended a tune-up, which would inspect this area during their 21 point inspection. Horizon sent Chuck Munchen, who was only simply concerned about selling, selling, and selling. I felt like I had walked into a car dealership. He first thought he could fix the humming by moving the motor within the squirrel cage. After failing, he said I needed a brand new motor and wheel because he was "guessing" this was the problem. I knew these parts were still covered under warranty, so I wasn't expecting a huge bill. He said it would take an hour to install, and then quoted me at $913 for just labor. Can't get too mad about the quote because he was just quoting from a set guide. That's more of Horizon being a complete rip off. He said it's because they are the best. He never took out the motor or did more then lay on the ground and stare at it. Literally, the remainder of the time (over half the time), he tried to get me to buy an EZ trap and air cleaner, both which I could care less about. He took my $89 call, and tried to get me to pay $1,682. He tried to trick me into signing a maintenance agreement, then even used the $89 tune-up coupon as leverage to try and make me sign the agreement. After he left, I noticed the system didn't look much different different or cleaner. The condenser still has the same grass clipping stuck to it. Had two more quotes today, and both came in at $200 labor, which includes installing an additional part recommended and paid for by Lennox. They both laughed about Horizon's tune-up. Called Horizon today. Their paperwork swears customer service is their number one focus, and to simply ask for the customer relations manager when calling. The operator wouldn't patch me through to the manager right away, made every excuse for Chuck, and also said their fees are higher because they are the best. She put me on hold hoping I would hang up probably. I was told a manager would have to call me back. Chuck clearly wasn't the best; unprofessional to say the least, but Horizon is just a scam. What a joke; stay away! read more

I called Horizon I guess from all the advertising. My air conditioning was starting then stopping a few seconds later it would come back on and keep the house cool but I was concerned. I had this problem years ago and it was some type of capacitor. So 2 days later then send someone out granted he was on time...barely. So 80 dollars later he is scratching his head saying he doesn't know what's wrong. MAYBE the thermostat that he offered to replace for 300 DOLLARS!!! Are you kidding me....bought one at home Depot for 40 bucks and put it in. Soooo 3 weeks later now the air conditioning is DEAD and we are sitting in a 90 degree house! Called another company they came in knew exactly what it was...the capacitor I thought it was but now the blower is burned up from the capacitor!!! So now we sit in the heat waiting for the part to come in. Lesson learned! So your trained technician couldn't figure out what I already knew! Their pricing is OUTRAGEOUS....get other estimates before you have work done by these people!!!! read more

I called horizon and told them my crawlspace flooded and now my heater wont work. I am not interested in a new heater, that I want my heater fixed. they quoted me a 89.00$ price to come take a look and figure out how to fix it. I told the woman that I don't want them to show up and say I need a new heater, I absolutely want it fixed.. The woman on the phone said that she will tell the service guy my problem and if he thinks I need a new heater she will cancel the call. I said ok. The guy gets to my house, jumps down into my crawlspace, doesn't move from that spot and says "yea, you need a new heater". He was at least 10 feet from the heatrer. He didn't even look at it. I told him, what the woman said and he started to yell that if he fixed my heater, it would cost over what a new heater cost. I refused to pay him at that time. I was so upset. got into my car and backed out of the driveway, went 100 feet and felt bad about not paying and went back to pay. The guy was in his van in front of my house and I asked him would he take visa? He said go to hell!, I said I am trying to pay, your not going to take my credit card? he stuck his middle finger up at me. I called the home office and the woman said she would pass on this info and not to worry about it. so I didn't until I got a letter stating that I owe 201.16$ for what I have no clue. I feel this company misrepresented itself to me and took advantage of the customer. I feel they are ripping me off again and trying to make me pay for a service call that should not have happened. read more

Wow,they must have paid Yelp some big dollars to take down all the negative reviews!!! Go to the reviews at the bottom of this page that are "not recommended" and you will see close to 100 that are almost all negative that have been removed.Horizon came out to fix my air conditioner and this company is nothing but a scam and a rip off.They try to sell you contracts and its nothing but a big sales pitch.The guy was a total creep that wanted to known if i live here alone.He kept telling me my place was nice to the point i was uncomfortable with him being here.Then he asked and if the new car out front was mine.It was not but i think what they are trying to do is size you up before quoting you a price? He did get the air conditioner to work and charged me close to $500 after another sales pitch and telling me i need to replace my whole system.He was here for 45min and the part was $38. I called back to complain and they refunded me $99.Nice gesture but i would never call or trust them again.Stay away!!! read more

We called Horizon because our heater wasn't working. They responded quickly and the technician was very personable. After he looked at our heater ($80 service charge), he told us that we needed a new circuit board, which for them to replace was $900, and said he couldn't guarantee that there wasn't anything else wrong with the heater until that was put in, so the price tag could go up from there. Then he told us that because of the age of our heater (15 years), he recommended replacing the whole heating system, which could be $7,000-$10,000. They quickly sent over another representative to sell us a heating system, who also seemed to be a very nice guy. Well we decided that because of the high prices, we would wait for my HVAC-certified father to take a look at things first, even though he lives 2 hours away and couldn't come for a few weeks. We ran space heaters in my baby's and toddler's rooms overnight and thanked God for warmer days. Then we ordered a circuit board online for $400 so that it would be ready for my dad to come and install, along with any other necessary repairs. Well my dad came and told us that our circuit board was fine, and found that we only needed to replace the ignitor, which was a $30 part. He told us that any simple, routine check of a heating system by an honest technician should have found it easily. And now we're stuck with a $400 circuit board that we don't need (electrical parts are non-refundable). We called Horizon and they refunded our $80 service fee, but they wouldn't do anything about the money we spent on an unnecessary circuit board (which, I grant, is reasonable). At the end of the day, though I'm upset that we spent a lot more than we had to, I'm glad that we didn't pay Horizon to "fix" our circuit board, or sell us a new heating system. But I would caution anyone else looking at them that they are going to try to sell you a heating system that you probably don't need, and might tell you something is broken that is isn't actually broken in order to push you in that direction. We'll be looking for someone more local, and more honest, for future repairs. read more

I have maintained a gold service payment plan with Horizon for literally 20 years. With each passing year, service becomes less satisfactory and policies become more and more deceptively advertised. For example, no additional charge for weekend emergency service but oh wait we don't have any appointments available until Monday. So called technicians may be excellent but they will always identify problems unrelated to your reason for calling that need immediate attention lest disaster befall. Last year the unqualified technician attempted such a costly repair that Horizon ended up having to hire a separate contractor to repair the damage. Though they picked up most of that additional cost, the job still ended up costing me almost a thousand dollars more than their original quotation. As the business has grown, the service has dramatically declined. Oh and by the way, they don't all put on the little booties before they enter your home and who cares about that anyway. Do yourself a favor and look for a local plumber who doesn't spend a fortune on deceptive advertising. read more