I have been paying Horizon for their maintenance service so many times you can't get an appointment. When you call in advance and get an appointment my window was today from 12-4pm so I stayed home from work to be able to be there. They called at 130pm to tell me that they can't come today AND can't do the maintenance until 6/27. So have to stay home from work again on another day, but also they can't even get me in earlier. The guy who called was not sympathetic and just said "it is what it is". Really bad service. Why even offer maintenance contracts if you don't intend to keep the appointments or satisfy customers who are loyal and paying. read more

I want to give zero stars. Just needed things cleaned. It was 75 no matter what. So they came. They cleaned. And it went up to 83. When they came back they told me the thing they cleaned was broken and had to be replaced for $500. If it wasn't 102 degrees today there's no chance they'd get a dollar. But just fix it. You're awful. How aren't you ashamed of your practice and business? Don't use them. Sweat. Die. Move. Just do not give them business. Ask around. Read reviews. I'm just the latest in a long line of it suckers that keep their lights on. I'd rather hit myself in the nuts with a hammer than ever use them for anything ever again. Thank you for coming to my Ted talk. read more

Horizon Services salesperson misled, over promised and eventually overcharged us the installation of new HVAC system. My two neighbors installed the same unit at ~$3000 less! Calls to their customer care department and manager were basically got ignored. read more

Before beginning, I'll mention that Horizon schedulers and most of the technicians we dealt with this week were polite and responsive. But our story is almost beyond belief! We started with our Tuesday air conditioner "tune up." Our AC was working fine when two technicians arrived on time, and proceeded to clean up our two units, one for the upstairs, the other for the downstairs. "Do you have any vinegar?" I was asked...presumably for cleaning the pipes. Odd I had to supply their supplies. After they finished the tuning/cleaning, I was told we needed 2 compressors @ $500 each, or $1000 worth of refrigerant. We passed and they left after we paid $179 (two units=2 charges). I asked if we got our included free refrigerant...yes, but only in one of the units as they other was full. Could you then put the unused free from one unit into the other? No! Sort of like having 2 people order a burger with fries...one says the other can have my fries but the waiter says no he can't. Almost immediately the downstairs unit stopped pumping cold air. I called Horizon the next morning. Technician #2 arrived on time. He started working on the downstairs unit, and concluded after much work that our problem lied with the return vent. He did some things and left. At this point Horizon refunded our $179. Apologies accepted. But still no cold air. On Friday, I called Horizon again. Technician #3 arrived on time and proceeded to spend a couple hours on the downstairs unit. He finally concluded that the problem was that technician #1 didn't clean the outside unit properly. He spent half an hour hosing it down, said we had enough refrigerant and left after checking the temperature which he said was fine. I tried to convince myself and wife that cold air was finally coming out of the vents. But my wife said not...and she was right. So Friday evening I called Horizon for another appointment and Saturday technician #4 arrived on time. He checked out the downstairs units and concluded that we needed refrigerant, with a possible leak. We agreed to try adding the refrigerant, hoping it gets us through the summer before we will likely need to replace the 11 year old unit (which was purchased through Horizon, and came with a 10 year warranty that they had honored for the upstairs unit). After he added the refrigerant ($485) I noticed that he put it in the wrong unit!!! Or did he....nope, I traced the pipes and sure enough he got it right. Technicians #2 and #3 were working on the wrong outside unit! I wonder if they damaged it with all the fussing. Bottom line is we spent many hours with technicians who didn't check to see that they were working on the right air conditioner. Not to mention the sales pitch we got from the first technician. I give Horizon credit for sending teams out until they finally got it right. I would like to given them business for replacing the leaking unit (if it is indeed leaking) given their past service and warranty but should the fool me once (or thrice) saying apply? Epic. read more

Scam: Stay away from this company. Charged hundreds more than advertised price. Quick and dirty air duct cleaning scam. Guy took less than an hour to clean the complete system with his air blower. He was more or less pushing dirt back into the system. Stay away from this place. read more

On service call for AC not working and condenser frozen the technician offered that we could just have new refrigerant put in the system but since that type of refrigerant was no longer made it was really expensive. It might be 1500 dollars and 500 dollars to find the leak with special electronic detector. we might want to just go ahead and replace the Indoor (evaporator coil) and outdoor portions (condenser unit)and that would be about 8-10,000 dollars. He called back to say, "Well I checked and I think I can just top of the refrigerant for about 1200 dollars". In January the wholesale price was 20-50 dollars per pound and our unit if completely empty would need 3 lbs. The website quoting those prices warned that a service company will charge 50-150 per pound. That is a bit pricey but understandable . However 400-500 $ per pound is obscene!!! I will never trust them for service. If they will rip you off that much on simply "filling your tank" can you imagine how much they will inflate an installation. Thousands of dollars I am sure. Called another local company that could not come out for about 10 days but would charge $62/lb. Next company I called came the next morning and charged $100/lb. read more

horizon svc's ; today our heating system was serviced / I would like to complement the tech Duane Wright for his diligent work. Very knowledgable and personable ! he did a fantastic job .......... Thank you , John mose Jan. 3 2024. read more

On Monday, Feb 7th we had a tech visit after our heater stopped working. We were told it would be appx $5,000 to fix and that the issues with out oil tank would have to be fixed by another company. A few hours later, we received a quote for a brand new system with oil tank for just over $26,000. The next morning we had an honest company send out a tech, who fixed the issue for less than $200. I don't care if our house is freezing or 100 degrees. I will never, ever, ever do business with Horizon again and have told every friend in the area to stay away. Unacceptable business practices. It's clear from talking to friends and reviewing other posts, there is a clear culture problem with this company. read more

FYI to all.... My campaign was successful...Horizon acquiesced and will credit my card with the full amount demanded. read more

Let me start by saying, I have been using Horizon Services for many years. I have always been satisfied with their work. As you can see from the other reviews, they overcharge for their services. I am aware that they are probably not the best as far as the price but I like the warranty and I've never had an issue dealing with customer service. That is until now. I am still satisfied with the work but they beyond overcharged me for this job. My sink in the kitchen was leaking. Water was pouring out of it. They charge you for just coming out and diagnosing the problem. I feel like I was taken advantage of because I was in need of getting this problem fixed. The price to replace a garbage disposal and faucet was ridiculous. I was charged like almost triple what it should cost. Like I said, I don't mind paying a little more for quality work but this went to predatory level. I will have to look for another company for my home repair needs because I don't want to deal with a company that has no problem ripping off its loyal customers. ***Update 4/13/22: A rep from Horizon called me to see what they can do to resolve my dissatisfaction. We were able to resolve the issue. I really appreciate them taking the time to make sure they have a satisfied customer. That is very important to me. read more

I would like to give them negative 5 stars for lying to us, I'll explain why so you can decide for yourself if you would like to take a chance of getting ripped off. Our central air at our house (less than 4 years old) stopped blowing cold air last night. We called around 11pm last night and was given a window of 10am to 2 pm today. Tech shows up 1:55 in the afternoon. Inside my house the temperature had reached 90 degrees. He goes outside to check unit. Approximately 10 later the tech comes in and says; "I have some bad news, the condenser is shot and we would need a new unit." I asked the obvious question knowing I am confident I'm not going to like the answer. Here it comes, $5,000 and 6 hours we can have it back up and running. Told him we would have to get back with him. Called Harris plumbing and air and they came out within 2 hrs and had it fixed within 10 minutes / $500 for a new starter. We also got a years service contract for our air and heating system in that quoted price. Since I have no need for horizon it is a great deal. Don't be up sold by this cheating or unqualified company. read more

don't believe the Google reviews. my problem is I trusted the guy (Dennis). he's not honest. our ac wasn't cooling. he said we needed the refrigerant topped up. He charged me $1100 for 4lb of r22 refrigerant because 'it's very expensive'. I agree people should be paid well for coming out but a markup of over $500 for 10 minutes of work is ridiculous. I googled the cost of r22 after the left. I've learned an expensive lesson. read more

STAY AWAY !! Somebody named Joey Peters was sent out to my house to give me an estimate to replace a furnace. It was almost 2X what other established companies wanted. He sat at my kitchen table for so long trying to give us the hard sell that I came close to throwing him out of my house. FYI... I called SABRS but the person who answered the phone said I had reached Horizon Services. I then got a text from First Class Heating and Air Conditioning. Those two companies were apparently purchased by Horizon. read more

They were a no show. No call, no follow up at all to my unattended appt. I drove 4 hrs to be there. There was no follow up at all to my plumbing issue and no show appt. POOR SERVICE. read more

Can't compain - got appointment very quickly, they showed up on time, wore a mask, were very efficient and professional. Never really had a bad experience with Horizon! read more

7/9/23 Again, another poor review for Horizon. And, yes, their Customer Service is worse than the services they provide. Friday am they left a message on my phone, I coukd not call back till after work. I asked for the person who left the message. They said she was away from her desk and put me on hold - for 13 minutes. I hung up an called back again as I did the day before. This time I got a guy who said he thought she was busy on the line. I asked to speak with a Manager - again put on hold, again no one available, and again I was told she would call as soon as she is done. Well here it is, 24 hours later, and no call. What is it with these people???? Horizon strikes again with their lies about superior service. read more

I called Horizon to come and relight the pilot on my hot water heating - it had gone out after some flooding in my basement. They arrived 4 hrs late to start but I could live with that. The young man was pleasant but obviously did not know how to light a pilot on a water heater. He came back to me and told me the water heater would have to be replaced, that it could not be re-lit because the insulation was wet. They wanted $3000 to replace a water heater you can buy at Lowes for $569.00. The next day a friend of mine with some knowledge came by and checked it. He tried and it lit immediately and I had hot water within 20 minutes. I have heard stories of Horizon over charging and saying things needed to be replaced. On top of everything else they charged me $128 on Sunday just to tell me it needed to be replaced when it did not. What a rip off!!! Kate Morris - Wilmington, DE read more

Signed up for $59 heater tune up special. Was charged $69. Sent an e mail identifying the discrepancy and requested a $10 refund. Still no response or refund several days later. Heads up read more

Called Horizon to have them install an Ecobee smart thermostat. The people on the phone had no problem when I told them the make and model. The service technician arrives and tells me they don't typically install smart thermostats and it's going to be $600 to install it. Wut? Maybe mention that on the phone before charging a $90 fee to come out. Feel like I just got the bait and switch. Never using this company again for anything that's for sure. read more

Today Jeff from Horizon Services arrived at my parent's home within 40 minutes of our distress call. We had a flood in the laundry and bathroom, with a huge mess in the basement. Jeff kindly used the back door, worked for hours, found and cleared two plugged drains. This job was a complete blessing to us, thank you Jeff for not quitting on the spot. Dave you have a great company, and your employees tell me you are an awesome employer! That's remarkable, and they work like they love their jobs. We have happily used Horizon Services for years. I strongly recommend this wonderful company if you want a clean, safe, and qualified professional inside your home! read more

Horizon Services - Thank you Jeff for arriving so fast! - Plumbing Near Me - Wilmington, Delaware

Horizon took over First Class I guess, and not for the better. They are way over-priced and don't seem to have qualified, seasoned technicians. They come up with one or more costly problems every time you have them do a simple seasonal tuneup (even on a new system). Give me a break. I'm stopping at 2 strikes. No more seasonal checkups by them at this house. (And stop adding a fuel charge to your 'advertised' tuneup 'specials'. Gas is no longer $4.99 a gallon!) read more

Have a contract with Horizon that included a free AC tune up. Called to schedule and was told that there were no available appointments through the rest of the summer. I asked to speak with a manager,as I already purchased this plan. Was put on hold and transferred to another department. Was told by THAT department there was nothing they could do and if my AC unit broke they would send someone out. I called back and was told I could be put on a list if they maybe had an opening. Totally unacceptable. I purchased a plan that said they would perform routine maintenance to prevent any issues and they are refusing to honor the contract. Keep away from any of their alleged "specials" as they're still advertising services that they won't/can't schedule. Been using Horizon for 5 years, but will be looking at other HVAC services after this screw up. **Gool, 19380** read more

I had Horizon in to check my air conditioning unit. They told me (a) it was a heat pump, and (b) it needed to be replaced for over $8000. I called another contractor for a second opinion. He told me (a) it's not a heat pump, just an air conditioner, and (b) he'd fixed a loose wire and it should work fine now. (Weeks later, it does.) I asked what I could pay him, and he said I could buy him a cup of coffee. I now don't trust Horizon. read more

They know their stuff and they don't care about you - only your money. They always try to twist my arm into some maintenance subscription plan, and often charge me for subpar work on the basis that you probably don't understand what they're doing. Customer service at the technician level is not their strong suit. read more

If I could rate a 0, I would. I even wish I could select negatives! Here is what I shared with Horizon, yet they still adamantly stand by their quote of replacing a $10 plug-in CAD cell, at most 5-10 minutes of labor for over $500. I suggest you read other reviews of this practice and BEWARE!!! 10/17/2018: As a follow-up to our phone conversation, I originally called Horizon to perform a "tune-up" on our oil-fired hot water heating system. The boiler is a ~10 yr. old Burnham V8 PV85WT with a Beckett burner. The scheduler informed me that the first available tune-up appointment wouldn't be until sometime in November. I expressed concern in waiting that long because it was getting colder and we had no heat - the boiler was firing up, but shutting right down after a puff of smoke. Knowing that the system functioned fine up until shutting it off after the last heating season, I assumed this would be a simple fix to get it running again. On 10/16, two technicians showed up to service the unit. After a while, checking whatever they checked, they both went back to the truck to call in their "diagnosis of a bad CAD cell". They returned and quoted my wife over $500 to fix it. He also said he couldn't do it because he didn't have the part. This seemed odd to me as the Beckett "flame detector" is more of a photo eye that rarely goes bad. Besides, it's a $10-$13 part at most supply outlets! After I arrive home, I was surprised that between two technicians, they couldn't get the heater going. At about 11pm, I decided to do what I already knew how to do but didn't have the time (which is why I called Horizon): 1. I started the burner and bled the air 2. I opened the flame door and observed sparkling and inconsistent flame 3. I also observed a puff of smoke on successive restarts 4. At this point, I knew the CAD cell was working - doing what it's supposed to do in shutting the burner off if these conditions exist 5. I shut off the oil supply and disconnected the supply to the nozzle assembly 6. I removed the nozzle assembly and sprayed the parts with some brake cleaner, used some fine steel wool, then wiped everything down 7. I also wiped the inside (photo eye portion) of the CAD cell 8. I reassembled everything, turned back on the burner and bled the system of air 9. I now have heat. All of the above took me about 15 or 20 minutes... and this is NOT what I do for a living! This is why I called in a professional. I would expect doing this every day, they would follow mostly the same process. I am literally baffled by the attached quote and why this could not have been completed yesterday. With all of that said - I probably still need the tune up. The nozzle may need a better cleaning or replacing as the flame is still a bit inconsistent, and the oil filter is overdue. Looking forward to your reply. As of 12/3, I had no resolution or attempt from Horizon to remedy the situation despite emails, phone calls and messages. They still stood by over $500 for the CAD cell, then schedule a tune-up (at least a month out), THEN they could address the other "problems". Frustrated, called another local company (who I will also review), who came out within 24 hours and immediately fixed the problem within 20 - 30 minutes for $189 all-in, parts and labor! Like I said... BEWARE! read more

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They were awesome. Got here on time. The whole crew was very nice snd professional. Neatness was great. Always wore shoe covers. Our unit runs so quietly now. Wow. Out display thermostat looks phenomenal. Definitely the best choice read more

Worse company I've ever worked with. Not only did they overcharge me for a new HVAC system, but their service is unreliable. Have tried getting my system serviced for the season and on the day of the service they cancel. This is reoccurring. They have scheduled for a month later. Do you homework and check pricing and services with other companies. Fooled me once, never again. Terrible company. read more

Great company, filled with integrity, which is hard to say about most businesses today. The techs (David Vickers and Leon) were knowledgeable, professional and courteous offering every option available. I highly recommend Horizon services! read more

The service is nothing what is advertised to be. Even though I'm a gold-service member and paid for it, we received anything but "gold" service. Horizon hides their ineptness and poor service behind a "polite" "customer-friendly" facade, which amounts to terrible service. Don't ever waste your money with them! Absolutely bad. read more

Only reason I am stuck using them is for the warranty. First person said they could not find when the AC was installed. Wanted me to wait 2 weeks for someone to look at it and verify the warranty. 2nd call. 430 Guy found it right away. Says will send to a supervisor with 2 hours due to special need. Supervisor calls and says someone will be there between 6-10. 3rd call at 930. We called them. We are toldS you are not scheduled. House is still 80. Daughter with breathing issues. Had to call them again. They messed up. Its now 945 supposedly Someone is being sent out. read more

Over priced. Guy came out and try to take advantage of us selling a us a new air conditioner ended up getting one from another company $9000 cheaper. read more

UPDATE: Not sure how Dave G. intends to make this better, but so far, nothing has changed. I received a call pm 12/4 and they changed my pm 12/6 appointment to am 12/5. The guy that came out (Greg) was very nice and spent a couple hours on the heater. He diagnosed it as a bad blower & said that the guy that came 11/12 (Mike) hooked up the electrical incorrectly causing the blower to go bad. He got my emergency heat working but had to reschedule to install the new blower that needed to be ordered. Received a call 12/7 from Crystal in community relations. This is because I sent a not-so-nice email blasting their 100% satisfaction guarantee to my sales rep who forwarded it to her. After speaking with her, she scheduled my install for pm 12/9 with Greg. Who shows up 12/9...Mike - the same one that supposedly messed it up to begin with. After he installed the part, he informed us that we'd have to stay on emergency heat mode because the cause wasn't electrical but because of an inconsistency with the air flow and another appointment had to be made so someone could go under the house and check the vents. That appointment was made for 12/14!!! Here we are, 12/14, and I get a call that they have to reschedule due to "inclement weather" - it's raining. Mind you, it was raining all day when the unit was installed so why they rescheduled due to rain this time is beyond me. This time, it's an additional FOUR days I have to wait...scheduled for 12/18!! We are supposed to get snow 12/16. Are they going to reschedule again due to a mushy ground? So from 12/4 - 12/18, I am having to use emergency heat. Which we all know will skyrocket your utility bill!! While I got verbal support from Crystal that they'd help with my bill, I still get the feeling that they really do not care if their customers are inconvenienced in any way. read more

We had AC water leaking problem and we thought the issue was caused by previous work completed by Horizon when our heater was replaced and requested a service repair. Technician that came to check the A/C told us that repair would cost $371 in total. We did not want the repair done by Horizon but he spoke to his Supervisor and offered a lower price, we further negotiated and he agreed for $100 in total after confirming with his Supervisor(to clean the drain pipe). He wore shoe cover the first time he entered our house but then removed and did not wear if for the rest of the time, he left the place messy(left the A/C filter panel open, left the A/C filter lying on the ground, did not clean up the water spill, did not replace caulking in A/C drain pipe). He then asked for $209 which included dispatch cost and fuel cost. When we questioned the amount , he became loud and made harsh comments, he said that we brought the cost down from $600 to $100 and now trying to bring it down even further. He also said that we have the option of not making the payment and can sign a form and Horizon won't come back to our property again. We have received services from Horizon for 8+ years and never had a problem before! After service, I found one hole in duct pipe and one sharp screw in the driveway. Sad to say that we are very unpleased with the service that we received this time! read more

We called Horizon to fix 3 problems: the kitchen sink tap was shaky, the kitchen sink outflow was leaking, and the washing machine control tap was leaking. Anthony C. was dispatched the very next day. He was polite, respectful, and quick. He did well on the first two items but unfortunately, he screwed up the third. Two days later, when we needed to use the washing machine, we found that the new control tap was dripping. Furthermore, the washing machine wasn't getting any cold water. Since the third item was done well, we had to call Horizon again to correct it. This time, they sent Angel C. the same day. He found that Anthony C. had not tightened the nuts on the control tap properly. After he did that, the dripping stopped. However, he said we would have to call an appliance repair firm to check the washing machine because that was not Horizon's problem. Really? Funny that it only started happening after the repair job. Later, we found out what really happened. When Anthony C. replaced the control tap, he had to cut away some of the plaster board for access. The issue is when he was cutting the plaster board, he didn't cover the pipe so a bunch of debris got in there. That debris clogged up the washing machine hose and stopped the cold water from going to the washing machine. So that was some careless workmanship and to think Horizon had the nerve to tell us to call an appliance repair firm and incur further costs on an issue that they caused. read more

I didnt get a chance to write a review when Giovanni came out last Fall to tune up our heat pump and air handler for the winter but he is very knowledgeable and willing to answer any and all questions I have during the service. This time he came out to look at our heat pump which began clicking loudly for the past 3 days since we turned on the AC. Turns out the clicking was coming from the reversing valve because freon had leaked out to about 20% pressure when the norm should be 70%. He was patient to diagnose the problem and ultimately advised a new unit as the most cost effective solution since our unit used old R22 refrigerant so we'd have to replace in 2 years anyway. I was very satisfied with both service calls and would recommend Giovanni to anyone. My only annoyance is the inflated cost of parts Horizon is willing to charge, which is not a reflection on my review of Giovanni. However, to replace a capacitor for $266 when I can buy it on Amazon for $15 is outlandish. read more

I have been using Horizon since we moved to PA, six years ago. I am a contract customer. on Saturday, January 27th, I got home from errands that morning and there was no heat in the house. I called Horizon and the scheduler told me no one could come to my home until Monday. I said, "you don't understand, we have no heat. It's not zero degrees out, but it's already 50 degrees in the house". She said she was sorry, but basically, it was too bad, no one was going to come over. A friend of ours recommended Timothy Off. They came within 2 hours and fixed the problem. Horizon advertises that it will come for any emergency, I don't believe their advertising anymore. read more

I have had my HVAC serviced for both Heater and AC. Every time, a tech came out, they were well trained and did a great job. Yeah, they had to tell my my unit was getting old, and I should upgrade to a newer system, telling me all the benefits of getting a new one. Fast Forward, I call for my AC Spring Tune up today, and after they know who I am, they say the first available appointment would be Mid-August? It's May 27th. Read between the lines: If you don't purchase a new HVAC with their $59.99 service deals, they don't want you as a customer. I just wonder, if you do purchase a new system, how are they after the sale. (service calls) Good Luck with everything, but not a way to run a business. read more

Over charged for heating and cooling system. Need to use them to keep the warranty on my systems. Called for annual services 6 months in advance and 30 minutes before they are to show up, they canceled. Have had it done twice already. Once you become a customer, you are at their mercy for annual services. Would never recommend this company to my worst enemy. read more

Purchased Lennox heating system. Immediately after installation Horizon replaced entire blower assembly to relieve whistling sound. Humming sounds remained. Would not recommend Horizon services if Lennox system is their choice for HVAC! read more

Order #3046836. No heat on 27 year old gas furnace on day after black Friday. Tech found broken inducer assembly within 5 -10 minutes, said part would need to be ordered on Monday and would take at least one day, if not multiple days. Then he kept looking at the heater and said he found failed heat exchanger. Told him I just want the heater fixed. Info from paperwork; Inducer Assembly $980 Heat Exchanger $2560 (if still under parts warranty + available) Heat exchanger $3498 (if not under warranty any more and available) Replacement of gas furnace due to age and condition a well as scope of repairs $7000 - $11000. Trane Model # TUD06C93AO He just kept talking and talking. Told "technician" I am very direct, hired him to tell me the problem, what it would cost in time and money to fix. He would not answer my direct yes/no questions. The Horizon Services technician told me he found me crass. I told him if he was going to insult me in my own home he could leave, he did not leave. I repeatedly asked for the model # of the heater, at least five times. It took him 20 minutes to read it to me (I timed it) and only did because I asked again. Interrupted me as I was speaking several times, even after I brought it to his attention, in an attempt to distract me from my valid concerns. Totally disregard for me, my questions and that he was in my home at my request because I was considering hiring him to fix the heater. I wanted him to leave, instead he spent an hour writing up paperwork for a job Horizon will never get. My sense is this is how Horizon Services trains their people - to run their own high pressure sales agenda (used-car dealer style) focused on getting the most money possible out of their victims instead of listening to the customer and meeting their needs. You misunderstand. I am not upset, just posting facts so others may benefit from my experience. read more